No improvement needed, staff was friendly and helpful.THOMAS G.
Customer Reviews for U-Haul Moving & Storage of Cumming
Cumming, GA 30041
(1 Mile East of Hwy 400 behind strip mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.James C.
Smooth transaction.Gustavo T.
Customer did not leave a comment.DAVID M.
Clerk was pleasant and helpfulTANJA S.
Nothing to improve. Very nice people!!LOIS O.
Iphone app is badGARY W.
Customer did not leave a comment.Christopher A.
Deanne Hitchcock helped me with this transaction and it's just so professional and so fast so kind. Dealt with her numerous times always the same way. She gets all the gold stars! Wonderful in every way. This location has the best associates. Each and everyone I've dealt with excellence in every way. What a superb location!KEVIN M.
Elzie Goode helped me toady & is wonderful in every way! Every one here is a terrific group! DeMon rushed to unhook a trailer that I could not lift of truck ball! Thanks to all of you!!!!!!Kevin M.
Customer did not leave a comment.Yury D.
Very polite agent.Maggie H.
The Customer Service was great at this location!!Sandee W.
The truck itself was clean, but it had a check engine light, the engine rattled loudly on acceleration, and felt low on power. I feel that the truck should be running properly and should be in proper working order before it goes to the customer, especially since the truck was a 2015 model year and had less than 70k miles on itChristian D.
Fix the self check in. I created an account and looked up by last name and reservation number but it couldn't find it. I had to hurry back 2 hours early and wasn't able to get gas.MATTHEW H.
The truck was clean and ran fine.JACK V.
Excellent service from rental to return! Diane in customer service was a big help!! Thank you!!JOHN H.
Customer did not leave a comment.GILDARDO R.
Customer did not leave a comment.JENNIFER C.
Customer did not leave a comment.NICHOLAS C.
Customer did not leave a comment.AMY D.
Super easy check in and return of the truck once I was done with it. Vehicle was clean and new. Great experience.Ryan H.
Customer did not leave a comment.maggie t. | First Impressions
The front desk is excellent and always so helpful.Christina R.
Customer did not leave a comment.John B.
Excellent customer service. She was wonderful I was not able to get the app downloaded so couldn't do after hours check in. Everything else was great!!!!KARI S.
Convenient and staff was helpful.Angela M.
Mr. Goode did an excellent job of making sure all of my needs were taken care of.Amos G. | Overall Experience
This was very convenient for returning the U Haul. All I had to do was pull up and they did the rest. Billed me and sent me an email for the charges.DONNA S.
Devon was a super nice guy he help me out a lot and he was very niceRon M. | First Impressions
My reservation was lost somehow, and the employee had to scramble to find me a unit.BRADLEY H. | First Impressions
My reservation was lost somehow and the employee had to scramble to get me a unit.Brad H.
I rented a truck for 24-hours and intended to return it early, however, could not because of prior commitments. Your staff "hounded me" via multiple texts and phone calls to find out when I was planning to return the truck. I returned the truck before my 24-hour rental period expired. You all need to work on your customer communication skills...you made me feel like I was a criminal or something...really?CYNTHIA B.
Unable to complete drop off on time or get anyone on phone to assist. I called 3 times at 10:30pm Est. Each time I received a call back I was hung up on by U-Haul. The picture you take to complete after hours drop off wouldn't accept a photo. Now I'm being charged for an overnight keep when I didn't keep it over night. The location and staff were great, but U-Haul I would not recommend to any family member or friend very unhappy.Samantha B.
Customer did not leave a comment.AMANDA W.
Never had a problemDAVID S. | Overall Experience
We were Given the incorrect address for pick up location . Also check your maintenance logsheets on your trucks. We had an issue with ours had to call roadside assistance.Jared H.
I was charged an after hours fee if $20.00, I turned the truck in early at the lot and parked it inline with others trucks that said "return truck here". it was turned in the same day rented and did not have to be returned till 12 today. What a way to rip off people. If it was supposed to be parked elsewhere it should have stated thatPatricia F.
Used this location several times over cpl years, always professional and have good selection of trucks, vans and trailersGrady H.
Check-in person was very helpful and the process was smooth.Trey G.
Customer did not leave a comment.Jon H.
Customer did not leave a comment.Kenneth F. | Overall Experience
Nothing else. Good experience.David W.
Customer did not leave a comment.ASHLEY J.
Customer did not leave a comment.BRANNON G.
Customer did not leave a comment.Brent W.
Definitely good people and good place to store your goods.Ularbek A. | Overall Experience
Customer did not leave a comment.Braedy G.
Do not use Ox & Bull to load U BoxJohn C.
Very nice staffBRADLY E.
Customer did not leave a comment.JACOBO G.
Customer did not leave a comment.Jason S.
Staff was extremely courteous and efficient!Mauricio B.
Stay at this location are very pleasant to work with. De'mon was especially kind and helpful.Susan H.
Customer did not leave a comment.Teresa W.
Customer did not leave a comment.John A.
Customer did not leave a comment.JESUS O.
The staff at this location are absolutely efficient and knowledgeable. Their friendly approach to our move, made the experience of renting a big truck way easier than I expected.Daniel I.
Customer did not leave a comment.TERRY A.
Make sure the vehicle is cleaned of dust and grime.. doesn't stink. Ensure the vehicle is running properly and has no issues before allowing it to be rented.Kelly G.
Customer did not leave a comment.Kareem K.
I was forced to use this location because the original location where I reserved my truck gave my truck away. That location, Wee Willy's at 1190 Jesse Jewell Pkwy SE, Gainesville, GA was an abysmal experience. They weren't apologetic and had no alternatives to the predicament they created other than to "call Uhaul". Luckily there was another location only 30 miles away that had a truck available and was open until 8pm. Otherwise I would have been stranded without a vehicle for my moving day.Jason K.
I had a terrible experience with this rental at time of return. I was charged almost $10 for gas (I am disputing w/ manager) even though I filled up to appropriate level. The clerk insulted me by saying I stole 4 blankets. I rented 12 blankets and 4 were damaged/lost in the move. I was happy to pay the $5/blanket charge for my error...but, the clerk should not have insulted me with implying that I stole her blankets. It was a terrible experience and I will not rent from this location ever again. I usually lease from McEver Rd/Oakwood GA (they didn't have the truck I needed on 9/11)DARLA E.
Customer did not leave a comment.Dan B.
Customer did not leave a comment.randy K.
Customer did not leave a comment.Gregory B. | Overall Experience
Customer did not leave a comment.AHMED Z.
Customer did not leave a comment.Michael G.
Da'mon is very customer focused, very friendly, and dealt with 3 customers simultaneously very effectively and efficiently.Jack F.
I had a flat on the trailer that we picked up from a different location because the truck was not available at the correct place. The trailer ended up having a flat even before we left on a 700 mile trip. The tire service man was spectacular but put me behind 2 hours. Not his fault just timing.Jason B.
Customer did not leave a comment.PATRICK B.
Kyle was polite, professional, and great to work with to get a quick truck rental. He offered additional help when he didn't have to, and seemed to sincerely appreciate my business (which surprisingly is not as frequent as one would expect). Will definitely use this location in the future and recommend.Daniel B.
Smooth process. Truck was getting up there in age. A little loose on the road. Windshield wipers need repair. ByronByron D.
Customer did not leave a comment.Nakia B.
Customer did not leave a comment.Saundis L.
Customer did not leave a comment.Anna A. | First Impressions
Kyle was great to work withPaula t. | First Impressions
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.michele m. | First Impressions
Friendly and informativeStephen K.
Customer did not leave a comment.David P.
Customer did not leave a comment.AUBREY G.
It was easy in and out. Everyone was friendly and made what used to be a pain in the buy stress free.Jason Y.
Customer did not leave a comment.DEBORAH A.
Associate was very helpful hooked up the trailer for me and walked me around to check all the components and that everything was hooked up safely.Timothy M.
Customer did not leave a comment.Evan P.
This location is an embarrassment to the uhaul brand! Rented 200 uhaul trucks and I've never been treated like I was today! While they are the closest store to my house I will have to find another store! SO disappointing!DAVID H.
Great customer service and very friendly staff!!! I'm a repeat customer and will continue coming to this location for all my moving needs.Jose Antonio V.
Great people. Always willing to help.William R.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.wade T.
Customer did not leave a comment.William R.
The only item I was not able to figure out on the FORD truck was how to disengage the Tow light on the dash which probably made the transmission shift a little rough. Maybe they can check to see if customer is actually towing something or not and turn it off if not towing.Winnie R.
The staff was friendly and very helpful!Marthalyn H.
Customer did not leave a comment.JIMMY C.
Customer did not leave a comment.Kenneth W.
Took a two truck from this location and had all roaches more than 20-30 some dead and some alive. I could also smell cockroach spray in it. I also have a picture of it. I had to broom clean it myself and trash the roaches before I could put my stuff in.Mateen Uddin Sid M.
Customer did not leave a comment.Linda Sue M. | First Impressions
Customer did not leave a comment.Elena D.
Hassle Free Experience.....Great Job!James M.
I would rent from this location again and I will highly recommend it to folks who ask. However, I would speak with corporate about the Android version of the Uhaul App as it has some serious flaws in regards to the return process.John C.
Customer did not leave a comment.Larry H.
best uhaul store everJohn B.
Customer did not leave a comment.SUSAN M.
The truck was in rough shape. Felt uncomfortable driving, when I called uhaul I was disconnected 2xs after holding for OVER 30 MIN each. Then told they couldn't help me.BRETT B.
Customer did not leave a comment.Adam G.
Uhaul is the worst company ever. Had to spend 5 hours on the phone to get my reserved truck and drove an hour and a half to get it. It was also more expensive than my original quote. Worst customer service ever.Jared F.
Customer did not leave a comment.Christina W.
Customer service was great but what I eventually ended up paying - had no idea what mileage was because the check tire system was on! WILL NOT BE USING UHAUL AGAIN!! Be better off just hiring movers.JULIE W.
Customer did not leave a comment.Hope C. | First Impressions
De'mon was outstanding.Gary C. | First Impressions
Love the managerPaula P. | First Impressions
Excellent customer service! Friendly, super helpful staff and management. Kyle helped us. He is an excellent representative for the company and for the Keith Bridge location.Thomas R. | First Impressions
De'Mon is sincerely THE BEST manager I've EVER dealt with. The 2-weeks prior to physically visiting his location, I had tried to call (6x) and get info about a 10x10 Climate Controlled Unit. The person on the phone said that didn't have any and I'd have to keep trying. So, a few days later, I physically paid-a-visit to the store and De'Mon was there. He did a little research and got me into a 10x10 CCU...in 5 minutes. Now THAT is customer service!! De'Mon is friendly, professional, knowledgeable & accommodating...all with a sense of humor. The following note DOES NOT apply to/concern De'Mon: My only issue is that, 8 out of 10 times, I can't reach a CSR at the location.Michael G. | First Impressions
Customer did not leave a comment.Jamie W. | First Impressions
Unit and the building was very clean. The location is convenient.Adam T. | First Impressions
We had nothing but positive experiences with anyone that we dealt with.We will recommend this place to anyone in need of a storage unit. .Cory S. | Overall Experience
De'Mon is wonderful! Very helpful staff!!Frank T. | Online Move In
De'Mon was very helpful & accomodating about our Covid concerns and I really appreciate that. The whole rental process went very smoothly.William H. | First Impressions
Customer did not leave a comment.Cory S. | First Impressions
Customer did not leave a comment.Jack O. | First Impressions
The staff was very helpful and friendly. I showed up 10 days early for a unit I reserved and I had no issues getting what I needed! I will highly recommend this facility.mike r. | First Impressions
Staff are awesome. Hours are lousy.Andrea K. | First Impressions
Fast service even with many other groups in before me. I was greeted promptly and taken care of in quality time. Store Manager was very kind and great at multitasking quick quality service.Madison C. | First Impressions
Owner operator was extremely helpful an personable. Ensured I got the equipment I needed for a family move and onsite storage.Jim C. | First Impressions
I called in to reserve a parking spot for my car. Customer service sent me to a location that didn't have a parking spots available. I was quoted $54.00 a month. Now I'm paying $144 a month for storagAmos G. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!