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MARK P.Customer Reviews for U-Haul Moving & Storage of Cumming
Testimonials From Recent Customers
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Smooth and easy experience! I wish every uhaul visit was this quick and simple.
JASON R.Elsa Goode Is absolutely wonderful! Great group great team at this location. Love them all so very much they are so caring and helpful. ¡Gracias!
Kevin M.Elshia Goode And this group is so wonderful! Thank you Kevin!
Kevin M.Kyle was super friendly and very helpful
Phillip S.Very helpful people working here - from our phone call with questions to the pickup.
Chris T.Dispatch agent was fantastic, very friendly and professional, and answered all of my questions.
John P.The truck needed tire maintenance and was not accurately depicted in the approval pictures at pick up. Had scratches all over. It took 5 minutes for the attendant to show up at the desk. The checkout was very smooth.
Kim B.Very helpful and friendly service
Abigail K.Well I had a reservation at another location and they were not sure if they would b able to accommodate me with a truck even after I had a reservation 1 month in advance saying they were not sure that the truck they had for me would b back at their location for pick up which I thought was bad business so what good is a reservation then. Then from there on it just became stupid how they ran their business, so I found another location who guaranteed me a truck and because of this stupid business practice I would use the location in Cumming ga but never at the buckhead location. Uhaul needs to figure out how to run their business so because of this I would never use any other location. Cumming location I give an A Buckhead location I give an F HORRIBLE BUSINESS
gerald C.The associates made this an easy experience from signing in for payment to returning the equipment.
Steven M.The staff was very friendly and helpful. They had my equipment upfront and ready to go. Overall a great experience.
Steven R.Both of the the representatives were first class.
Michael H.I have used this location few times in the past, but this time not really good. They charged me for gas/fuel even the van was brought with extra fuel â›½ï¸ than it was at pick-up.
Amar H.Awesome team
Don B.Staff was very helpful
Patricia F.Demont and Kyle were very helpful and went above and beyond for our one way multi state move. Very professional and great customer service! ¡Gracias!
Christopher B.Both the employees and the location owner were nice and very helpful.
Bill S.Deanne Hitchcock Is so fast and so efficient and pleasant to deal with. De Mon manager here is awesome every associate here is awesome. Thanks guys! Enjoy this location very much as always renting here for business.
Kevin M.Dropped off after hours. The app instructions were straight forward and an easy process.
Adam T.Nada
Debra H.Returned after hours so had no interaction to rate
CRAIG S.Have the agent review the operations of the van noting damages.
Donna B.Excellent service
Irving A.the best thanks for help
Julio C.Can do nothing to improve -- it gets no better than this! What a pleasure to even know these folks (and services) -- better still to have them so convenient to my home.
Candice H.I paid for a 2 wheeled cart that I did not receive.
Ron L.Pickup and drop off was very efficient. Staff very nice and helpful.
ROSS V.Friendly and helpful staff. No issues and would highly recommend.
Todd M.Dem and Chareta were awesome!! They know what customer service is all about!! I will ALWAYS rent my Uhaul from them!! Thank you guys!!
James S.Go where there is a person!
April M.Servicio al cliente de excelencia.
DAVID O.The Uhaul was clean and great running condition. Very quick, easy and pleasant pick up and return. Super nice and helpful !
Kimberly H.Demon and crew are great as always.
Zachary T. | Overall ExperienceWas a great, very easy process'
ROBERT S.âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸👍💯
Leonid M.They were awesome! Went above and beyond to help me. Thank you so much!
JASON D.A+ Service
Elaine C.You give 2 day rentals. Give enough miles to actually use 2 days. We only had like 30 miles extra over trip distance. So you're charging 2 days on a truck I can't use but 1.
ANTHONY J.Excellent service especially the young man that hooked up equipment and disconnected when we returned it.
Alan C.Young guy was super nice when I stopped in. He told me he had something coming available and would call me. He called the next day. I moved in over the phone because I was sick. I still haven't seen the unit but he let me go ahead and get it so it would still be there. When I tried to call him I was taken through all kinds of different people until they had him call me. He was great!
scott s. | First ImpressionsGreat place!! De’Mon was a pleasure to do business with!
Amy C. | Overall ExperienceThis was the best storage experience I ever had. Thank you!!!
Sealenia J. | Online Move InAssociate was very professional
Ronald H.The people at my location are the best, really great
Richard D.Except for the main gate being broken for over a month (and no one advising us of it), it was a great experience. Should have received some type of discount or a free month or at least call us and let us know.
Alan H. | Overall Experiencelike the new online interface for checkin/checkout and the ability to dispute and upload photos. Excellent job on that. One comment, on checkout, interface forced me to upload minimum 2 photos of the vehicle... when 1 is sufficient in my opinion. Rep at this uhaul location still hasn't emailed me the final statement, which I did see on uhaul online interface while checking out. So, not sure if I'm supposed to receive final statement by email, which they said I would.
AMARDEEP G.I was not told at time of rental that you were charged for supplies provided with the truck. Assumed it was included with rental until I was charged at return. I had those items and would have used my own if I had been advised of the extra charge. The women working there was not to pleasant to work with.
MICHELLE W.Staff is always helpful, they have the most available variety of equipment to rent and if they don't have it they assist in finding it for you. I always recommend this location to anyone who intends to rent.
Victor F.I have rented from this location multiple times with great customer service, but today was not on par with previous visits. The trailer was in a hard to reach area and was complicated to get out without moving other U-Haul equipment. It was also observed that the car hauler did not have the rear safety chain, which I realized after I loaded my vehicle onto the hauler - a piece of equipment that should have been on the trailer prior to making it available for rental. Also, the brakes on the trailer functioned but we're not smooth and shook violently when braking, again not normal in comparison with similar equipment rented from U-Haul.
John H.Excellent experience everytime...great customer service too.
JAMES M.Well the only thing could be better If if someone would show you where the vehicle is instead just handed in your keys and you're going And looking for the numbers there's a bumper on your keytag and account a bump It's all over the lot to you Found your vehicle
JOSEPH B.We have rented units several times over the last few years and had always been a good experience. There are places closer but not willing to try a new place.
cathy s. | Overall ExperienceStaff was wonderful and helpful, but the facility looks a little old, dated. The only real negatives were small: 1) no lighting inside the unit; and 2) our unit was dusty and filled with spider webs and eggs, so not completely cleaned out before we opened the unit. Also, our unit is against the outside wall and there is a 2-inch deep and 5-inch wide depression built in to the concrete floor along the outside wall that is impossible to sweep. We will take a battery powered shop vac next time we go. We do highly recommend U-Haul Moving & Storage of Cumming.
David T. | First ImpressionsFriendly folks, and the truck was clean and in good shape.
Gregory B.Very professional and no hassles.
Valentino D.All the extras I ordered was not in the truck. Had to go to another location to get blankets as the appliance dolly would not have fit in car, nor had room for the 2 furniture dollies.
Troy Z.Nothing. The person there whose name I forgot was very friendly approachable and helpful. I highly recommend
Joshua C.The store manager is the absolute best ! Give that man a raise.....
MATTHEW C.Very very nice and helpful folks!
Pam R. | First ImpressionsPhone support is horrible when needing to make changes to an existing booking! I kept getting bounced from one person to another, with unacceptably long hold times in between
Pamela R.I rented and paid for a 10x10 unit on 11/27/21. I came back on 12/5/21 to put a lock on and start putting things in. My unit was rented to someone else!! Just because it was empty!! He said that because it was empty for a week they assumed I moved out!! Regardless of it being empty or not I rented that unit and there was no payment due until 12/27/21!!! I just don't understand how that happened...
Deidra W. | First ImpressionsVery nice lady. I will use them again
WILLIAM C.I love this location! Anytime I needs boxes, tape, or a U-Haul I come to this location. Always get great customer service! The Store Manager DeMonte and his crew are always welcoming and make my moving experience a less struggle and hassle free!! THE BEST CUSTOMER SERVICE EVER!!!
Ericka T.No improvement needed, staff was friendly and helpful.
THOMAS G.Smooth transaction.
Gustavo T.Clerk was pleasant and helpful
TANJA S.Nothing to improve. Very nice people!!
LOIS O.Mr. Goode did an excellent job of making sure all of my needs were taken care of.
Amos G. | Overall ExperienceDevon was a super nice guy he help me out a lot and he was very nice
Ron M. | First ImpressionsMy reservation was lost somehow, and the employee had to scramble to find me a unit.
BRADLEY H. | First ImpressionsNever had a problem
DAVID S. | Overall ExperienceDefinitely good people and good place to store your goods.
Ularbek A. | Overall ExperienceKyle was great to work with
Paula t. | First ImpressionsHad a great experience at this location. All went according to information we were given as we rented the space including the move out. Very clean space and felt very comfortable and safe in area. Staff members were helpful. Will definitely return to this Cumming location if storage or rental are needed in the future.
Mary F. | Overall ExperienceMr. Goode was very helpful.
Larry H. | Overall ExperienceOn the first call, De'mon answered and he took care of our needs immediately. I couldn't have asked for a kinder, more efficient employee. Throughout this entire year he has helped us through our needs for storage, always with a smile on his face, and a wonderful attitude. At last we were able to take our furniture home and begin our lives again. Sad to leave U-Haul and De'mon, Thank you for having such an exemplary employee. Sincerely, Jeanne Peterson and Paul Danielson 701 Somerton pl Cumming ga 30040
jeanne p. | Overall ExperienceStaff have gone well above board to insure support for me.
Larry H. | First ImpressionsThe employees were very helpful and would go out there way to make sure you are happy. They will even help if you accidentally have a flat tire on their property they will help as much as they can
Christina W. | Overall ExperienceThe staff is amazing and the service is simply the best!
Thomas R. | Overall ExperienceDemond and his team are very friendly.
Stephen G. | Overall ExperienceFriendly and courteous staff.
Kendra B. | Overall ExperienceNever even knew this was an option to store until the Manager advised me... Was the best decision I ever made. Will always use U-Haul for any move in the future!!
Elizabeth G. | Overall ExperienceDe'mon was outstanding.
Gary C. | First ImpressionsThe folks in staffing were friendly and very helpful. While I would be on site, I would always see one of them making security checks and doing a walk through. It's a good feeling to know that my possessions were safe. Would definitely use them again! ¡Gracias!
Stephen F. | Overall ExperienceThe Personnel at this location - have been life savers.. My move was so stressful, but the personnel worked to assist me with each issue I had - from advising about the moving boxes and the storage facility. I would never have made it without all of their helpful insight. The manager made me feel as if he truly cared about me a person - rather than a dollar sign.... De'Mon Goode - Thank you for all your help...You saved me ! U-Haul - > Never let him go.... Thanks again to the team and the
Elizabeth G. | First ImpressionsU-haul charges a full month for any portion of a month. They did say maybe one or 2 day additional will avoid paying another entire month. The do not pro-rate. That gives them the opportunity to collect 2 rent amounts from 2 different renters for the same space. It would be very good business to pro-rate so the renter could move when the timing works for them. I will probably look elsewhere the next time. The Management for this Cumming Office were very nice, but their hands were tied by Corporate. Also, keep in mind if you reserve a space or vehicle in an office the Corporate computer order system can negate your reservation.
Robert A. | Overall ExperienceLove the manager
Paula P. | First ImpressionsExcellent customer service! Friendly, super helpful staff and management. Kyle helped us. He is an excellent representative for the company and for the Keith Bridge location.
Thomas R. | First ImpressionsThis is by far the best experience renting a storage unit. De'Mon did a wonderful job . He is personable, knowledgeable and extremely helpful. Will definitely recommend this company and this location without a doubt!
elena h. | Overall ExperienceThe staff of Uhaul are always helpful and courteous. The only problem with Uhaul is its computer system, needs upgrading. Too many problems encountered to mention and this thakes up staff time to correct or get data entered.
Ronald S. | Overall ExperienceFailure to prorate my last months rent after 18 months is disappointing. I was delayed moving into rebuilt house by one day It cost me one months storage fee. I will never use U-Haul again
Paul P. | Overall ExperienceDe'Mon is sincerely THE BEST manager I've EVER dealt with. The 2-weeks prior to physically visiting his location, I had tried to call (6x) and get info about a 10x10 Climate Controlled Unit. The person on the phone said that didn't have any and I'd have to keep trying. So, a few days later, I physically paid-a-visit to the store and De'Mon was there. He did a little research and got me into a 10x10 CCU...in 5 minutes. Now THAT is customer service!! De'Mon is friendly, professional, knowledgeable & accommodating...all with a sense of humor. The following note DOES NOT apply to/concern De'Mon: My only issue is that, 8 out of 10 times, I can't reach a CSR at the location.
Michael G. | First ImpressionsU-Haul Corporate is great, but this is the second time this particular location has tried to rip me off. The first time they tried claiming that I drove over 100 miles and loaded a full large truck came back and unloaded it into the unit within an hour and a half. This was obviously false and corporate fixed the issue. This time I submitted online that I was ready to move out cleaned out the unit and submitted all necessary info including photos and the manager was not approving the move out. I almost got charged for another month because he wasn't doing his job and processing move out requests. I had to call corporate to get it done so I wasn't charged again. Again corporate is awesome, but this location has literally tried to drain me of hundreds of dollars due to ineptitude or malice with a bad attitude in the process. Whatever reason, this location just needs better management and live up to the level of service U-Haul corporate provides. I shouldn't have to go to corporate to work out the issues every time. I think this location just hopes people won't go or won't know to call corporate and will pay the money and let themselves be taken advantage of.
NICHOLAS B. | Overall ExperienceI sincerely appreciate the time you took making sure my needs were met in such short notice. ¡Gracias!
Brian L. | First ImpressionsGreat staff!
Russell C. | Overall ExperienceUnit and the building was very clean. The location is convenient.
Adam T. | First ImpressionsI relocated several years ago to take care of my parents. My things were in storage for 5 years, They were excellent and facility was secure thigs were as I left them. Great job
THERESA A. | Overall ExperienceWe had nothing but positive experiences with anyone that we dealt with.We will recommend this place to anyone in need of a storage unit. .
Cory S. | Overall ExperienceDe'Mon is wonderful! Very helpful staff!!
Frank T. | Online Move InThe staff was very friendly, and extremely helpful.
Anna M. | Overall ExperienceDe'Mon was very helpful & accomodating about our Covid concerns and I really appreciate that. The whole rental process went very smoothly.
William H. | First ImpressionsDe'Mon and the folks up at Uhaul storage were top notch in my book. They treated me better than most of my family does. These guys truly care about the people that they help. And I really needed that in the situation I was in, truly grateful. Thank you, thank you, thank y'all.
James P. | Overall ExperienceThe manager (name I forgot ) and Kyle were both exceptionally helpful to us. They really were friendly and easy to work with.
Angela F. | Overall ExperienceThe young man on the counter was excellent.
Alex B. | First ImpressionsKyle was very helpful during the entire process. The only issue we ran into was an employee giving away my unit reservation which was very inconvenient. Kyle apologized and helped me get into another unit, although it is more expensive.
Alexis Y. | First ImpressionsFrom the first phone call till I actually met Mr. Goode, I was pleasantly and efficiently welcomed to the Facility. My requirements were met and everything I needed was attended to. I wish the outside door was secure, perhaps that will be attended to in the future. I WOULD HIGHLY RECOMMEND THIS U-HAUL TO OTHERS. THANK YOU, J.P.
jeanne p. | First ImpressionsVery good experience for the couple of months I needed to store some things in order to work on the house.
cathy s. | Overall ExperienceStaff was fantastic and always very helpful!
JOHN V. | Overall ExperienceVery Friendly and helpful Staff. Very clean and easy access to the storage.
Jude R. | Overall ExperienceThe entire staff was always helpful and my items were always secure. This is the only place I would recommend in the area. ¡Gracias!
sharon m. | Overall ExperienceThe temperature in the climate controlled during the daytime hours were excessively higher than one would expect from a climate controlled unit (90 plus)
SHANA S. | Overall ExperienceGreat staff!! I love this location!
Ericka T. | Overall ExperienceThe staff was very helpful and friendly. I showed up 10 days early for a unit I reserved and I had no issues getting what I needed! I will highly recommend this facility.
mike r. | First ImpressionsDa'mon and Jeremy went out of their way to make our experience amazing. We had a huge mix up on our storage facility and that is what led us to this location. They immediately jumped in and did all the could to make it work for us and make sure we were happy. They were extremely patient with us as we worked through which size storage we would need. They answered all of our questions thoroughly and never seemed annoyed that we were asking yet again, another question. It was a Saturday and they were extremely busy, but they were kind and respectful to all that entered and greeted everyone with smiles. I would recommend this storage facility again and again!
Bailey S. | First ImpressionsInfo provided to central online did not make it to local system, had to repeat
Terry G. | First ImpressionsVery nice and efficient. Also took heed of social distancing guidelines which are important right now.
BRITTNEY C. | First ImpressionsI cannot remember the name of the guy who helped us at your site, but he's got red hair and looks like a poster child for Ireland! He unhooked our trailer when we arrived, helped us get a storage unit that was suitable for our stuff and needs, and was the guy we talked to throughout our stay through making reservations to leave. On the day we left there was another guy there who was just as helpful - so you have a wonderful staff there. A great overall experience, nice job UHaul!
Carol S. | Overall ExperienceStaff are awesome. Hours are lousy.
Andrea K. | First ImpressionsFast service even with many other groups in before me. I was greeted promptly and taken care of in quality time. Store Manager was very kind and great at multitasking quick quality service.
Madison C. | First ImpressionsGreat service
Sidney H. | Overall ExperienceI had a fantastic experience with this Uhaul storage space. De'mon was always helpful, kind, and professional. Highly recommend.
Melanie P. | Overall ExperienceFantastic experience with people that really care
James H. | Overall ExperienceQuality storage
Joseph D. | Overall ExperienceGood Experice so far
Andrew E. | First ImpressionsYour manager there is awesome.
christopher C. | Overall Experiencethey were very helpful and friendly and explained things we had a question about we would recommend this facility to everyone as the are very friendly and are genuinely there to help people
Harley S. | First ImpressionsEveryone has been very attentive and helpful. Very pleased with the overall experience. *U-Box model is convenient and cost affordable. UHaul, take the logistics to nxt lvl, using RFID tags on boxes
chris s. | First Impressions¡Gracias!
josh b. | Overall ExperienceGood storage
Matt B. | Overall ExperienceThanks again.
STEVEN I. | Overall ExperienceThe manager is awesome!
Niki H. | First ImpressionsVery clean, everyone was nice
Walter G. | Overall ExperienceGreat service !
Anatoliy H. | First ImpressionsAmazing staff and units! I was so happy with the service provided- the staff went above my expectations Highly recommend!! This Uhaul location will be successful!!!
Erica C. | Overall ExperienceService was very professional.
William D. | First ImpressionsThe manager was wonderful and very helpful
Carol R. | First ImpressionsGood Value
Joe R. | Overall ExperienceOwner operator was extremely helpful an personable. Ensured I got the equipment I needed for a family move and onsite storage.
Jim C. | First ImpressionsEverything was handled with professionalism and courtesy. The young lady who helped us was a great example of providing great customer service!
Sandra B. | First ImpressionsThis is the first time I was need of a storage unit & this was a very positive experience from start to finish. The people in your company were knowledgeable and kind, thank you!
Clara F. | Overall ExperienceI called in to reserve a parking spot for my car. Customer service sent me to a location that didn't have a parking spots available. I was quoted $54.00 a month. Now I'm paying $144 a month for storag
Amos G. | First ImpressionsThe attendant explained all fees and drove me personally to the unit.
Tonjaih J. | First ImpressionsAfter 11 years I always felt my storage space was safe and secure. I appreciated the fact that I could access it anytime it needed to. I would definitely recommend this storage facility.
RICHARD E. | Overall ExperienceI was there for roughly 7 years and everyone was always courtesy and helpful, very professional.
JOE C. | Overall ExperienceGood place good service
DARRELL Y. | Overall ExperienceFrom my first phone call to renting my storage space the entire process was a breeze. Everyone was knowledgeable & kind, it was most defiantly a positive experience!
Clara F. | First ImpressionsAlways good doing business here.
Jennifer C. | Overall ExperienceDamon, Always provided me with excellent customer service. His staff was always friendly and helpful.
BRUCE W. | Overall Experience. When I 1st moved in I rented a truck from you haul had to leave my stuff there because they didnt take the lock offWhen I 1st signed up and paid the money they did not take the lock off for 2 days.
tim r. | Overall ExperienceWas told they had a space for my 37' RV and when I got there , they only had room for 25'. Then they couldn't get me refunded. Found a place 10 miles away.
Gary W. | First ImpressionsDemond (I'm sorry if I spelled this wrong) is so polite and helpful. I'm sure the rest of the staff is as well, we just had the pleasure of dealing with him when we came in.
dawn p. | Overall ExperienceThe service at this location was UHAUL's saving grace. Not sure if it was just Georgia and it's Southern hospitality but my experience with UHAUL prior to this was just awful.
Mauricia W. | Overall ExperienceI put my belongings in your faculty and the warf rats destroyed my property and The only thing that u Haul could said to me was you didn’t choose the apporiate insurance to cover you belongings .
RAMONA S. | Overall ExperienceStaff was very unfriendly like we were bothering them
Justin C. | Overall ExperienceVery friendly, great service. They provided exactly what I needed and answered all of my questions! This is a great place!
Sally H. | ReservaciónExcellent experience with U Haul Storage of Cumming!! After 2 years of storing furniture and other home items, everything was as it was when it was placed in the unit. Friendly staff, too! Thanks!!
PAMELA R. | Overall ExperienceGreat services!!!!!!!
Suada N. | ReservaciónStaff was very helpful in querky situation when it was time to unload. Would most definitely refer and use again.
russell m. | Overall ExperienceVery good service ， staff very friendly ,thank you very much !
Naijie Y. | Overall ExperienceGreat service
Derrick K. | ReservaciónI will never in my life use uhaul storage again. The customer service was awful after the change in management. When Randy and Tonya were there the customer service was top notch but not anymore.
ASHLEY L. | Overall ExperienceI was there for over three years, stored my car there and some other items. NEVER ONCE did I have any evidence of rodents, and the renters on either side of me said the same.
MARK C. | Overall ExperienceEfficient and courteous staff. Clean and secure facility
Alan R. | Overall ExperienceGreat experience!
Laura B. | Overall Experience7-7 is a little restrictive. But, could be worse.
Thomas L. | Overall Experience