El cliente no dejó un comentario.
Bill H.Customer Reviews for U-Haul Moving & Storage of Cumming
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Staff is always helpful, they have the most available variety of equipment to rent and if they don't have it they assist in finding it for you. I always recommend this location to anyone who intends to rent.
Victor F.I have rented from this location multiple times with great customer service, but today was not on par with previous visits. The trailer was in a hard to reach area and was complicated to get out without moving other U-Haul equipment. It was also observed that the car hauler did not have the rear safety chain, which I realized after I loaded my vehicle onto the hauler - a piece of equipment that should have been on the trailer prior to making it available for rental. Also, the brakes on the trailer functioned but we're not smooth and shook violently when braking, again not normal in comparison with similar equipment rented from U-Haul.
John H.Excellent experience everytime...great customer service too.
JAMES M.Well the only thing could be better If if someone would show you where the vehicle is instead just handed in your keys and you're going And looking for the numbers there's a bumper on your keytag and account a bump It's all over the lot to you Found your vehicle
JOSEPH B.We have rented units several times over the last few years and had always been a good experience. There are places closer but not willing to try a new place.
cathy s. | Overall ExperienceStaff was wonderful and helpful, but the facility looks a little old, dated. The only real negatives were small: 1) no lighting inside the unit; and 2) our unit was dusty and filled with spider webs and eggs, so not completely cleaned out before we opened the unit. Also, our unit is against the outside wall and there is a 2-inch deep and 5-inch wide depression built in to the concrete floor along the outside wall that is impossible to sweep. We will take a battery powered shop vac next time we go. We do highly recommend U-Haul Moving & Storage of Cumming.
David T. | First ImpressionsFriendly folks, and the truck was clean and in good shape.
Gregory B.Very professional and no hassles.
Valentino D.All the extras I ordered was not in the truck. Had to go to another location to get blankets as the appliance dolly would not have fit in car, nor had room for the 2 furniture dollies.
Troy Z.Nothing. The person there whose name I forgot was very friendly approachable and helpful. I highly recommend
Joshua C.The store manager is the absolute best ! Give that man a raise.....
MATTHEW C.Very very nice and helpful folks!
Pam R. | First ImpressionsPhone support is horrible when needing to make changes to an existing booking! I kept getting bounced from one person to another, with unacceptably long hold times in between
Pamela R.I rented and paid for a 10x10 unit on 11/27/21. I came back on 12/5/21 to put a lock on and start putting things in. My unit was rented to someone else!! Just because it was empty!! He said that because it was empty for a week they assumed I moved out!! Regardless of it being empty or not I rented that unit and there was no payment due until 12/27/21!!! I just don't understand how that happened...
Deidra W. | First ImpressionsVery nice lady. I will use them again
WILLIAM C.I love this location! Anytime I needs boxes, tape, or a U-Haul I come to this location. Always get great customer service! The Store Manager DeMonte and his crew are always welcoming and make my moving experience a less struggle and hassle free!! THE BEST CUSTOMER SERVICE EVER!!!
Ericka T.No improvement needed, staff was friendly and helpful.
THOMAS G.Smooth transaction.
Gustavo T.Clerk was pleasant and helpful
TANJA S.Nothing to improve. Very nice people!!
LOIS O.Iphone app is bad
GARY W.Deanne Hitchcock helped me with this transaction and it's just so professional and so fast so kind. Dealt with her numerous times always the same way. She gets all the gold stars! Wonderful in every way. This location has the best associates. Each and everyone I've dealt with excellence in every way. What a superb location!
KEVIN M.Elzie Goode helped me toady & is wonderful in every way! Every one here is a terrific group! DeMon rushed to unhook a trailer that I could not lift of truck ball! Thanks to all of you!!!!!!
Kevin M.Very polite agent.
Maggie H.The Customer Service was great at this location!!
Sandee W.The truck itself was clean, but it had a check engine light, the engine rattled loudly on acceleration, and felt low on power. I feel that the truck should be running properly and should be in proper working order before it goes to the customer, especially since the truck was a 2015 model year and had less than 70k miles on it
Christian D.Fix the self check in. I created an account and looked up by last name and reservation number but it couldn't find it. I had to hurry back 2 hours early and wasn't able to get gas.
MATTHEW H.The truck was clean and ran fine.
JACK V.Excellent service from rental to return! Diane in customer service was a big help!! Thank you!!
JOHN H.Super easy check in and return of the truck once I was done with it. Vehicle was clean and new. Great experience.
Ryan H.Bueno
Michele H.The front desk is excellent and always so helpful.
Christina R.Excellent customer service. She was wonderful I was not able to get the app downloaded so couldn't do after hours check in. Everything else was great!!!!
KARI S.Convenient and staff was helpful.
Angela M.Mr. Goode did an excellent job of making sure all of my needs were taken care of.
Amos G. | Overall ExperienceThis was very convenient for returning the U Haul. All I had to do was pull up and they did the rest. Billed me and sent me an email for the charges.
DONNA S.Devon was a super nice guy he help me out a lot and he was very nice
Ron M. | First ImpressionsMy reservation was lost somehow, and the employee had to scramble to find me a unit.
BRADLEY H. | First ImpressionsMy reservation was lost somehow and the employee had to scramble to get me a unit.
Brad H.I rented a truck for 24-hours and intended to return it early, however, could not because of prior commitments. Your staff "hounded me" via multiple texts and phone calls to find out when I was planning to return the truck. I returned the truck before my 24-hour rental period expired. You all need to work on your customer communication skills...you made me feel like I was a criminal or something...really?
CYNTHIA B.Unable to complete drop off on time or get anyone on phone to assist. I called 3 times at 10:30pm Est. Each time I received a call back I was hung up on by U-Haul. The picture you take to complete after hours drop off wouldn't accept a photo. Now I'm being charged for an overnight keep when I didn't keep it over night. The location and staff were great, but U-Haul I would not recommend to any family member or friend very unhappy.
Samantha B.Never had a problem
DAVID S. | Overall ExperienceWe were Given the incorrect address for pick up location . Also check your maintenance logsheets on your trucks. We had an issue with ours had to call roadside assistance.
Jared H.I was charged an after hours fee if $20.00, I turned the truck in early at the lot and parked it inline with others trucks that said "return truck here". it was turned in the same day rented and did not have to be returned till 12 today. What a way to rip off people. If it was supposed to be parked elsewhere it should have stated that
Patricia F.Used this location several times over cpl years, always professional and have good selection of trucks, vans and trailers
Grady H.Check-in person was very helpful and the process was smooth.
Trey G.Nothing else. Good experience.
David W.Do not use Ox & Bull to load U Box
John C.Very nice staff
BRADLY E.Staff was extremely courteous and efficient!
Mauricio B.Stay at this location are very pleasant to work with. De'mon was especially kind and helpful.
Susan H.The staff at this location are absolutely efficient and knowledgeable. Their friendly approach to our move, made the experience of renting a big truck way easier than I expected.
Daniel I.Make sure the vehicle is cleaned of dust and grime.. doesn't stink. Ensure the vehicle is running properly and has no issues before allowing it to be rented.
Kelly G.I was forced to use this location because the original location where I reserved my truck gave my truck away. That location, Wee Willy's at 1190 Jesse Jewell Pkwy SE, Gainesville, GA was an abysmal experience. They weren't apologetic and had no alternatives to the predicament they created other than to "call Uhaul". Luckily there was another location only 30 miles away that had a truck available and was open until 8pm. Otherwise I would have been stranded without a vehicle for my moving day.
Jason K.I had a terrible experience with this rental at time of return. I was charged almost $10 for gas (I am disputing w/ manager) even though I filled up to appropriate level. The clerk insulted me by saying I stole 4 blankets. I rented 12 blankets and 4 were damaged/lost in the move. I was happy to pay the $5/blanket charge for my error...but, the clerk should not have insulted me with implying that I stole her blankets. It was a terrible experience and I will not rent from this location ever again. I usually lease from McEver Rd/Oakwood GA (they didn't have the truck I needed on 9/11)
DARLA E.Da'mon is very customer focused, very friendly, and dealt with 3 customers simultaneously very effectively and efficiently.
Jack F.I had a flat on the trailer that we picked up from a different location because the truck was not available at the correct place. The trailer ended up having a flat even before we left on a 700 mile trip. The tire service man was spectacular but put me behind 2 hours. Not his fault just timing.
Jason B.Kyle was polite, professional, and great to work with to get a quick truck rental. He offered additional help when he didn't have to, and seemed to sincerely appreciate my business (which surprisingly is not as frequent as one would expect). Will definitely use this location in the future and recommend.
Daniel B.Smooth process. Truck was getting up there in age. A little loose on the road. Windshield wipers need repair. Byron
Byron D.Kyle was great to work with
Paula t. | First ImpressionsFriendly and informative
Stephen K.It was easy in and out. Everyone was friendly and made what used to be a pain in the buy stress free.
Jason Y.Associate was very helpful hooked up the trailer for me and walked me around to check all the components and that everything was hooked up safely.
Timothy M.This location is an embarrassment to the uhaul brand! Rented 200 uhaul trucks and I've never been treated like I was today! While they are the closest store to my house I will have to find another store! SO disappointing!
DAVID H.Great customer service and very friendly staff!!! I'm a repeat customer and will continue coming to this location for all my moving needs.
Jose Antonio V.De'mon was outstanding.
Gary C. | First ImpressionsLove the manager
Paula P. | First ImpressionsExcellent customer service! Friendly, super helpful staff and management. Kyle helped us. He is an excellent representative for the company and for the Keith Bridge location.
Thomas R. | First ImpressionsDe'Mon is sincerely THE BEST manager I've EVER dealt with. The 2-weeks prior to physically visiting his location, I had tried to call (6x) and get info about a 10x10 Climate Controlled Unit. The person on the phone said that didn't have any and I'd have to keep trying. So, a few days later, I physically paid-a-visit to the store and De'Mon was there. He did a little research and got me into a 10x10 CCU...in 5 minutes. Now THAT is customer service!! De'Mon is friendly, professional, knowledgeable & accommodating...all with a sense of humor. The following note DOES NOT apply to/concern De'Mon: My only issue is that, 8 out of 10 times, I can't reach a CSR at the location.
Michael G. | First ImpressionsUnit and the building was very clean. The location is convenient.
Adam T. | First ImpressionsDe'Mon is wonderful! Very helpful staff!!
Frank T. | Online Move InDe'Mon was very helpful & accomodating about our Covid concerns and I really appreciate that. The whole rental process went very smoothly.
William H. | First ImpressionsThe staff was very helpful and friendly. I showed up 10 days early for a unit I reserved and I had no issues getting what I needed! I will highly recommend this facility.
mike r. | First ImpressionsStaff are awesome. Hours are lousy.
Andrea K. | First ImpressionsFast service even with many other groups in before me. I was greeted promptly and taken care of in quality time. Store Manager was very kind and great at multitasking quick quality service.
Madison C. | First ImpressionsOwner operator was extremely helpful an personable. Ensured I got the equipment I needed for a family move and onsite storage.
Jim C. | First ImpressionsI called in to reserve a parking spot for my car. Customer service sent me to a location that didn't have a parking spots available. I was quoted $54.00 a month. Now I'm paying $144 a month for storag
Amos G. | First Impressions