Comentarios de los clientes para U-Haul Moving & Storage of Crystal

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Crystal

Clasificación general:

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Kelly K.
Clasificación:

El cliente no dejó un comentario.

Robert K.
Clasificación:

Customer service resolved gas shorted by former customer & missed facility reporting. Very pleased with U-Haul's resolution.

Anita S.
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El cliente no dejó un comentario.

Greg T.
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We ordered boxes which you forgot to send and ended up having to credit us for but I had to run out a buy boxes before we could finish the move adding to the stress of the move

John T.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

ERIC T.
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El cliente no dejó un comentario.

Kalen S.
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The person was there waiting when I arrived. Awesome and quick!!!

STACEY L.
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Make sure snow is removed from vehicles for renter. There was a snowstorm the day before and as someone that was using the contactless rental I had to go inside the building and find someone that could remove the snow. Also, the back of the truck wasn't cleaned from the previos rental

Salah A.
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El cliente no dejó un comentario.

Thomas S.
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El cliente no dejó un comentario.

JAMES S.
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Absolutely nothing, you're doing a great job

Thomas B.
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Best team in uhaul

Kris M.
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Have rented 2 times in the past 3 weeks and both times were quick pick up, no hassle returns and great customer service.

Robert B.
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El cliente no dejó un comentario.

Eric H.
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El cliente no dejó un comentario.

Thomas W.
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El cliente no dejó un comentario.

Dominic K.
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El cliente no dejó un comentario.

Thomas B.
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The people here are great. Uhaul phone system is often overwhelmed and it can be difficult to reach anyone anywhere with long waits on hold.

Chantapborey T.
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Awesome/fast service

nicole Q.
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It was extremely easy to return and the worker helped me get $10 returned to me since i didn't get equipment i had reserved

DAVID U.
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El cliente no dejó un comentario.

Jon E.
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Employee Jake seemed not to know what he was doing, repeatedly asked questions that I had answered in the online pre-pickup order. His supervisor had to repeatedly correct and instruct him. Better training for employees would help. Lick & a promise approach to informing me on what to expect and do at the return dropoff of your truck. I discovered that I was to drop off my copy of the contract with the keys, leaving me without a copy in hand for followup. I should have received 2 copies of the contract.

Kong M.
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El cliente no dejó un comentario.

Genevieve N.
Clasificación:

Please check the brakes. They were noisy when braking

Sean H.
Clasificación:

What you'd hope for in a rental. Got the truck without hassle. You have to return with the same level of fuel but they give you a sheet to estimate how much to add (that was correct), and returned it painlessly. Just remember to adjust your mirrors before you get on the road. It's a big truck and you need those ...even to leave the parking lot.

Timothy K.
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El cliente no dejó un comentario.

Rick H.
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Not a thing.

RICHARD S.
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El cliente no dejó un comentario.

Kris M.
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Really nothing. The store mgr checked me in personally. Suggested some welcome changes to my original reservation. Great service ! His staff very helpful and personable.

altovise K.
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El cliente no dejó un comentario.

Elaina C.
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El cliente no dejó un comentario.

Brent L.
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El cliente no dejó un comentario.

lonzy P.
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El cliente no dejó un comentario.

Matthew K.
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El cliente no dejó un comentario.

thomas K.
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The website to return the truck would not work.

Toby C.
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El cliente no dejó un comentario.

Wayne J.
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El cliente no dejó un comentario.

Christine W.
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El cliente no dejó un comentario.

Cheryl S.
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Excellent service and trucks. So easy to work with!! Made our move very smooth!!

Somphavanh B.
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El cliente no dejó un comentario.

richard K.
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Your service people were all easy to work with and professional.

AMANDA L.
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El cliente no dejó un comentario.

Emmanuel A.
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El cliente no dejó un comentario.

william J.
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Freest service

rod W.
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El cliente no dejó un comentario.

david P.
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This is the third time I have used this location, to rent a trailer. Each time I have found U-Haul Moving & Storage of Crystal to be outstanding. The paperwork took just a minute and the staff hooked up the trailer, to my vehicle and had me on my way, in less than five minutes. This location has professional, knowledgeable and friendly employees, who know what they are doing and are extremely efficient in what they do. I highly recommend this location for your U-Haul truck & trailer needs.

Nicolle K.
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It was a horrible experience picking up the uhaul. I was stuck in the rain outside and my truck wasnt available no one around to help!! Sat on hold for over 28 minutes and had to walk 3 miles in the rain. AWFUL

Marc P.
Clasificación:

Bigger parking lot

Tonger L.
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El cliente no dejó un comentario.

LaToya P.
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El cliente no dejó un comentario.

Denise M.
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Have more customer service, more help at counter to assist customers. Why do necessary work online to avoid or limit your time at counter to wait in line for more than 30 minutes for a key for truck rental.

gwendolyn D.
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The check engine light was on, the driver's seat leaned to one side, and the driver's side window handle was broken. A better truck. Yes, I did mention the check engine light to the attendant.

Willie H.
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Very nice respectful staff on site. I was in and out.

Paul S.
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Great, fast and easy service.

Luke B.
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Can't remember the employee's name, but she was great and super helpful. Thanks!!

Shashikant B.
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El cliente no dejó un comentario.

Eric A.
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El cliente no dejó un comentario.

Ofelia E.
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El cliente no dejó un comentario.

Ryan P.
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El cliente no dejó un comentario.

Troy J.
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Customer service rep was insanely rude. He was still working when I returned the truck. I get that he, at that point, wasn't responsible for returning it, as it was 7:04. But he was so rude. He was still on shift, returning vehicles. I asked him how I do it, since he said he was no longer working. All he did was point at a sign for return vehicles. When I asked him to clarify, he said “we're closed”. Unbelievable.

Jean D.
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El cliente no dejó un comentario.

Jeffrey C.
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El cliente no dejó un comentario.

Rowena G.
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Everything was good and employees were very nice during my transaction

vicki M.
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El cliente no dejó un comentario.

Tonya T.
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Everything went well. I do not have any complaints or recommendations.

TAQUANA R.
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El cliente no dejó un comentario.

Mariana S.
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Great service!

Sam P.
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El cliente no dejó un comentario.

James J.
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Super easy check out the guy was awesome

Garrett D.
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The remote pickup process was really long and the agent didn't communicate with us. We ended up waiting in our car for 35 minutes and didn't really understand why.

Genevieve H.
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El cliente no dejó un comentario.

DANIEL W.
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El cliente no dejó un comentario.

Robert G.
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I've rented from this location several times. Everyone is allowed a bad day, but here where the issues: -the text he sent to me in order to send my ID pic, was not working (came through later, the guy before me had the same issue). -Two guys working on a Sunday at the 9am open. i was the second in line, there were 6 people behind us shortly there after. I mean, it's college move-in season and just generally a weekend. 3guys would have probably been ideal. That's it, otherwise all was well. Just some tech and staffing issues.

Douglas S.
Clasificación:

NA

Danny B.
Clasificación:

Everything was cleaned and ready to go

Anil kumar G.
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El cliente no dejó un comentario.

PATTY M.
Clasificación:

Checking the van in, there was reference to where we parked it "so that the next family will know where to find it." That's completely misleading/misguided, as we left it in the drive-thru drop off. Also the fuel gauge was marked at F when it was at 7/8ths when we picked it up. Photos available. The guy at pick up did not have any of my online pre-pick up info in his system, which goes against the touch-free pick up info online. But super nice and understanding of my confusion/frustration. Overall, I didn't mind the experience, but can see why you would get bad reviews from less forgiving types. Best of luck!

Jeremy K.
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Best U-Haul experience ever. So fast, so easy.

Peter E.
Clasificación:

Everyone was very friendly and was able to work quickly knowing the vehicle I requested had broken down prior to my day of use. They were able to get me into a smaller truck, but everything worked out in the end. I would definitely rent from them again.

Edward M.
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El cliente no dejó un comentario.

Douglas S.
Clasificación:

NA

william J.
Clasificación:

Great customer service

Carol J.
Clasificación:

Slow check in. Very small location with lots of trailers hard to park get trailer etc. Trailer stunk like smoke

Christopher S.
Clasificación:

Checkin via smartphone was not easy. I expected it to go much quicker and smoother. I did all the procedures, then went to the counter to pick up my keys. They couldn't find them so they moved my reservation to a different truck. When I tried to checkout, it wouldn't let me because the info I had inputted didn't match the truck. Frustrating experience that took way longer than I wanted.

Terry U.
Clasificación:

Jake was great needed a trailer to get my cycle into the shop in and out no time Jake hooked it up and disconnected it on return. By the way Jake from U-haul was wearing shorts.😁

Gary M.
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El cliente no dejó un comentario.

Bradley M.
Clasificación:

El cliente no dejó un comentario.

Edward M.
Clasificación:

A. The trailer was steel not aluminum as the agent stated. B. Odd i had to drive 1/2 way across the city for s 1 week rental when there were the same item a few miles from me. C. Pain in the ass i had to go online instead of a simple phone call. Thats age discrimination

Anthony C.
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Truck was mot cleaned out. But employee cleaned it right away. Service was fast! Thx

jenna S.
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Crystal was servicing vehicles around 5:30 and went way out of her way so we could move Sunday. She is awesome.

Ryan P.
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El cliente no dejó un comentario.

EPHRAIM B.
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Thanks for all you do.

Jackie M.
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El cliente no dejó un comentario.

Eric L.
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El cliente no dejó un comentario.

Michael H.
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El cliente no dejó un comentario.

Eric H.
Clasificación:

The truck had a large amount of packaging material from a piece of furniture which was left by the prior renter which we had to dispose of ourselves..

Paul G.
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El cliente no dejó un comentario.

Timothy J.
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We had trouble returning the vehicle and had to download the app. It would have been nice to be told this beforehand to save time

Jean D.
Clasificación:

El cliente no dejó un comentario.

BARBARA P. | Overall Experience |
Clasificación:

Excellent!!!

STACY Z. | Reservation |
Clasificación:

Very upset. Was not notified that I couldn't use the storage unit I rented until I arrived with all of my belongings. Had to go to the Brooklyn Park site, I hate it, had to get 3 units vs 1

BONITA S. | Overall Experience |
Clasificación:

.

JONATHAN B. | Overall Experience |
Clasificación:

All staff very friendly and helpful.

No se han enviado comentarios para esta ubicación.

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