Customer Reviews for U-Haul Moving & Storage of Crystal Lake

9051 comentarios

4504 Northwest Hwy   Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

(815) 477-1673

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(815) 477-1673

4504 Northwest Hwy
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JIGAR G. 
Clasificación:
5.0

This location got me a trailer last minute on a Friday. I am very appreciative and will definitely use this location again. The General Manager is the best!

RYAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha P. 
Clasificación:
5.0

Very good service

marco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

P O. 
Clasificación:
5.0

The personnel at this location are always helpful and friendly.

TINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

Still waiting on e-mail receipt.

Ronald E. 
Clasificación:
4.0

The location finder would not work on the after hours check in. We tried two different phones. My account was not refunded the $20 for after hours check in.

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela D. 
Clasificación:
5.0

You gave me a truck with no fuel in it

BILLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

I was originally promised and reserved a 4x8 trailer. I didn't pay much attention when I left the facility that I was given and charged for a 5x8 trailer.

VINCENT P. 
Clasificación:
5.0

Easy scheduling, pick up and return process. Truck road great and was very clean. We returned at crystal lake location after hours and the online process was very easy. The only suggestion I have would be for them to put up a sign for the key drop box. We found it by the building but there weren't any signs over by the return lane. Not a big deal but at first we didn't know what to do with the key.

DAVID H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KYLE K. 
Clasificación:
5.0

Windows on inside (front windshield) need to be cleaned. Too much reflection from the dirt on the inside

RUSSELL K. 
Clasificación:
4.0

Once I was able to get in the service was quick and clean and efficient but I started my request in June and I had to follow up two separate times to finally get the work done 2 and a half months later. I questions if the work would be done yet if I hadn't followed up. That was discouraging.

Anna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

Exelent job very professional highly recommend

JOSE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yimi M.  |  Overall Experience 
Clasificación:
5.0

Always amazing experience great location prefer this place over any others near me

Juan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERRILL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert U. 
Clasificación:
5.0

I did after hous checkin and upon completion it said I would get an email confirmation - never got confirmation of the return.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIOTR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTEN D.  |  Overall Experience 
Clasificación:
2.0

The uhaul associate hooked up the trailer without the safety chains. He gave me a well rehearsed script about loading the trailer, wearing my seatbelt and driving slow… what good is a seatbelt when I'm renting a trailer? Don't you think he would be a little worried about safety chains being connected? Nope. That idea never crossed his mind. He ruined the uhaul experience for me.

Matthew L. 
Clasificación:
5.0

Amazing staff 10 out of 10 would rent again

Joslyn C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE W.  |  Overall Experience 
Clasificación:
5.0

Nothing.

ERIC G. 
Clasificación:
5.0

Nothing needs to be improved.

BARRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy p.  |  Overall Experience 
Clasificación:
1.0

Very hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculous

Craig P.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly with no problems.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH J. 
Clasificación:
5.0

Helpful staff and clean facilities! The check in process was confusing: I thought it was contactless and I submitted the forms sent to my email so I thought I wasn't going to have to speak face -to- face with someone and I still had to go inside and check in, submit my license again, and get the keys. Was frustrating but there were more pros than this one con to the experience.

Kayleigh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE A. 
Clasificación:
5.0

Nothing. Everyone was very helpful and pleasant. Thank you again for all your help.

Karen S. 
Clasificación:
5.0

Always the best service, friendly and helpful!!

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ILIAS B. 
Clasificación:
5.0

The service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!

Scott V.  |  Overall Experience 
Clasificación:
5.0

None. Austin who checked me out with a trailer and Nathan who took the trailer in were great. Gracias

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason N. 
Clasificación:
4.0

The interior smelled a bit like a football locker room, but other than that it was very clean.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Labib K. 
Clasificación:
5.0

The whole rental experience was great! I would definitely use them again if I move again.

paula L. 
Clasificación:
5.0

Always great service and very well managed location hats off

MICHAEL R. 
Clasificación:
5.0

Nothing. Outstanding service, especially cleaning the front windshield as I was just about to get in the truck.

TERRENCE L. 
Clasificación:
4.0

My mileage estimate was underestimated by $20. Better attention to communication with customers would be helpful.

REGINA S. 
Clasificación:
5.0

All good, keep doing great job!

PAU S. 
Clasificación:
5.0

Was great!

Paula F. 
Clasificación:
1.0

Your entire customer service experience is down right awful and actually quite embarrassing. It's very unfortunate that there are no other competitive companies out there because I would never rent from you again. Trucks are never located where we order them from and it is always the same lame excuse. People on the phone don't care customers are being inconvenienced, they really need some empathy. I would never recommend your company to anyone however with having a family of college students who's friends are college students we all had the same awful experiences this past weekend but have no other choice. My advice to your company is to do better. Be better. Be compassionate and do NOT blame the customer for your incompetence.

William F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Excellent location with lots of supplies and knowledgeable staff.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay R. 
Clasificación:
5.0

Everyone was friendly and they provided excellent service.

SYED W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL D.  |  First Impressions 
Clasificación:
5.0

Everything tuned out great!

DANIEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dwayne S. 
Clasificación:
3.0

Tires should be properly inflated BEFORE the trailer leaves the facility. One of the tires on the trailer I rented was almost 20 lbs below the recommended pressure. Two others were 10-15 lbs low. Underinflated tires run hot and are much more likely to fail. To not have them properly inflated is negligent and potentially dangerous.

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W.  |  Overall Experience 
Clasificación:
1.0

I would not recommend this specific location to a friend or anyone I know, no. The gentle man that took care of me was very rude and when my fiancée called to let the manager know, he didn't give a darn. Very sad. Do better on your customer service Crystal Lake U Haul and you'll be golden!

JENNIFER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLOS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGET J. 
Clasificación:
5.0

Nothing. Awesome team there!

ERIC G. 
Clasificación:
5.0

This place needs no improvement people there are well trained for safety respectful and awesome

JUAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
5.0

Customer service at the desk was phenomenal

maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Konstantyn I. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  Overall Experience 
Clasificación:
5.0

Trucks was clean, but there was some unreported damage not easily visible in original pics (we confirmed at time of pick up to be sure we were not responsible) and ac was not working and it's 90 degrees out- so that was uncomfortable.

WILLIAM H. 
Clasificación:
5.0

The truck smelled strongly like cigarette smoke IMO

MICHAEL Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

Check in was a breeze

TINA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL S. 
Clasificación:
5.0

Have a person available after 5 p.m. on Sunday to check in rental vehicles w/o the hassle of pics & wasted time. Thanks.

Bryant M. 
Clasificación:
5.0

Truck was older and beat up but ran well. Would be great if the equipment was a little newer. The staff was friendly and facilities were clean.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
5.0

none

Jay P. 
Clasificación:
5.0

My quote was for $177 for one day rental and estimated 400 miles. I returned it in just over 12 hours and less than 400 miles later yet my actual charge was $198. I don't understand why I was charged an extra $21.

Paul S. 
Clasificación:
5.0

Great customer service during pickup and drop off. Nathan is A Rockstar!!

CHRISTIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL A. 
Clasificación:
5.0

Not location specific but there was WAY too much communication from uhaul during the rental. I felt spammed with emails, texts, and calls while I was busy moving. I made the uhaul contract so I know when and where my drop off would be… I don't want or need multiple contacts to conform this all. Please change this practice and be kind to people.

Lauren T. 
Clasificación:
5.0

Yard guy was great

James Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabiola L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

YIMI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEREDITH S.  |  First Impressions 
Clasificación:
5.0

Crystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I'm in Sales and frequently receive packages. They were put away quickly and with care. I'm only leaving as my company will no longer pay for storage. Ten stars!!

TAMMY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig P.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!

Tracey M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE W.  |  First Impressions 
Clasificación:
5.0

Very nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...

Peter T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca D.  |  Online Move In 
Clasificación:
5.0

Awesome service

Paul T.  |  First Impressions 
Clasificación:
5.0

All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.

Steve P.  |  Overall Experience 
Clasificación:
5.0

Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).

JOHN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed P.  |  First Impressions 
Clasificación:
4.0

There is a strong mold smell

Teresa K.  |  First Impressions 
Clasificación:
3.0

No issues. Average service. Came in and was able to get what I needed done and get out.

Paul H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K.  |  Overall Experience 
Clasificación:
1.0

Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.

Garren R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie E.  |  Online Move In 
Clasificación:
5.0

Great place to store your items. safe, clean and great staff

debra p.  |  First Impressions 
Clasificación:
5.0

Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!

Scott V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah r.  |  First Impressions 
Clasificación:
5.0

The employees at the Crystal Lake facility are in my opinion above Excellent.

Donald L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne C.  |  Overall Experience 
Clasificación:
4.0

Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.

Joseph C.  |  Overall Experience 
Clasificación:
4.0

Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.

Nick T.  |  First Impressions 
Clasificación:
4.0

The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.

Gregory S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gina c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNE H.  |  Overall Experience 
Clasificación:
5.0

Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.

JAMES H.  |  Overall Experience 
Clasificación:
5.0

We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.

Steve W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole J.  |  Overall Experience 
Clasificación:
5.0

The application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.

Thomas L.  |  Online Move In 
Clasificación:
5.0

Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks Uhaul

JEFFREY G.  |  Overall Experience 
Clasificación:
4.0

Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.

Kevin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois H.  |  Overall Experience 
Clasificación:
5.0

Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.

Robert G.  |  Online Move In 
Clasificación:
5.0

Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!

Andrew V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

matt s.  |  First Impressions 
Clasificación:
5.0

Service was outstanding.Personal were professional and very helpful helpful

john g.  |  First Impressions 
Clasificación:
5.0

Agent was very helpful and friendly.

Christopher B.  |  First Impressions 
Clasificación:
5.0

Great customer service. Clean and secured storage space.

Stephanie D.  |  First Impressions 
Clasificación:
5.0

Austin was very knowledgeable and helpful, both over the phone and in person.

susan D.  |  First Impressions 
Clasificación:
5.0

Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!

Constance s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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