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Margaret O.Customer Reviews for U-Haul Moving & Storage of Crystal Lake
Testimonials From Recent Customers
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Overall, great experience. I was transferred to this location after being given the run-around from other locations. The gentleman who helped me was informative. However, there wasn't any documentation and I was almost charged $100 over my initial quote. After providing my documentation, the service member got me down to what I was initially quoted. I think there needs to be better communication between the customer and the uhaul service member. Please go into detail more and provide an understanding for what you may be charged extra for, instead of automatically trying to apply a charge that was unwarranted.
Jalen L.We tried to access the space before 9:00 AM on a Sunday and it was closed. Seems that hours should be earlier on a weekend day? Otherwise, it is a clean, well kept space and was very convenent. Love the rolling carts, that helps so much! Future, would love a paid option to dispose of trash. thanks!
Amy C. | Overall ExperienceVery helpful staff- got us checked in and on-our-way quickly!
Eric I.Perfect transaction start to finish. Very professional staff
patrick K.All good no issues.
randy B.The person who helped us out gave us the wrong information and had to change everything
Salvador S.nothing
Gale L.great guys in Crystal Lake
tom S.The checkout procedure is difficult and frustrating after hours. If you are not tech Davy you would have a problem checking out. Once you can get the procedure to open, it's fine but if your phone died or you don't have a phone not sure how it would work. It took quite a while.
Michael L.Great customer service!
theresa T.Be sure your associates go through a trailer hook-up checklist to be sure all steps have been completed in the hook-up.
Mark L.well the first i would have them take care is the crew they all had aditude then i get help that guy was cold Shoulder he cared for no but i had to check it all i asked was told don't bring it back know whole. then i bring back the truck day earlier i was not supposed to bring it until sunday but i brought it back i was thinking a day early so i would a days use taken off my bill but he was you would have if i brought it at 1 then i said the they charged me for extra miles when i check in the guy ask how many miles it would be from my front door to my cabin front door is 136 mil one way round trip be 272 miles so the guy told me the price with miles then i drop it off the guy tells me the new price with mileage i asked him what mileage the truck drove was i drove it exactly 84 miles i said there was no way i drove it 84 miles and my grand total inside was 349 but the guy out side total was 481 and i said i all ready paid and he asked sunday no big deal the guy did not knock off a 1 day left i should have paid for 1 day less and he told me if you would have made it by 1:00 pm you would have to pay for 3rd day because it was after 1:00 no one told me that i had to have it in by 1 so i believe you owe me a day rental ack to me plus the mileage i will be waiting for your reply if i have not heard from you by Wednesday am then i call some one else that will help mf
mitchell P.If more gas is left in the tank than when vehicle was received a refund should be given. I left with 1/2 tank and returned with 3/4 tank.
Deborah O.The service was great. The guys that connected the trailer patiently figured out why one of the turn signals was not working due to a bad adapter. They were great!!
Deborah K.It was a fast friendly process nothing I can see needs improvement.
Michael O.Offer different sizes ball hitches and trucks with tommy lifts.
Carl N.Everything was great from the pick up, use of the cargo van and drop off.
KEN L.Ninguno
Jose G.This is the best UHaul location in the entire area!
JUAN P.The store in Glendale I went to pick up the containers opened an hour late, a group of about 15 people were sitting around because of the manager not being on time. My time is far more valuable to me than sitting around a U-Haul Parking lot. Then the trailer you put one of the boxes on was broken so that took me another 30 mins of the workers switching trailers around while I waste more time. I didn't realize U-Haul is the type of company that their opening hours don't matter
Michael D.Perfect trailer for the job
John C.Paul was able to get us everything we needed despite some hurtles. We appriciate everything.
Brian F.My wife dropped the trailer we rented. Everyone helped out efficiently and quick. Lots of please and thank you. Polite, respectful, and well run. Staff, staff, staff.
Jeff S.Thank you all for being so nice and helpful!
Taryn J. | First ImpressionsAfter hours drop off did not work. I returned the trailer the same night of the rental. When I went to the link I got to the last step of taking a pic and it would not allow me to do so. I have done after hours before and with no issues. I tried for 45 minutes as well as starting a text with Uhaul support. As of this morning they have still not responded. I left messages as well as pics of the trailer at the facility…..along with specific messages of what went wrong, and that I was leaving the trailer, but asked to let me know everything was OK. The only response I have received is a charge to my credit card for 20.00 for not completing the drop off form. I then had to make another trip to the Uhaul office to correct this. Then my message from the Uhaul employee when I went this morning…..not I'm sorry you had this problem, but nobody else seems to have this issue and I should have used the app and not the link. I showed him in the details it said use the Link???? Great customer service. And still have not received the text response. I have saved screen shots of the attempted text messages as well as pics of the trailer I dropped off. I rent this trailer all the time but will have second thoughts next time.
Larry S.Great staff and very efficient process for checking in and out.
Dale D.Very nice and very good customer service
Steven M.Marcus, Mitch, Paul and the guys run a very professional operation. You are lucky to have them!拾
MITCHELL S.I did the walk around and was surprised no live person but me I noticed something that u cannot see from your pictures had to go back in and ask for a live person to come check this out so I had to take a picture and upload it kinda of a hassle.
Daniel E.Both guys I encountered were very good. Upon pick-up, the agent went out of his way to switch me into a better unit. Upon return, the agent was professional and quick.
John C.Nothing. Very good service. Vehicle was clean and well maintained.
Gary L.Helpful staff quick pick up and drop off
Ken W.Everything was perfect in a day when most companies could care lass about customer service. This was a pleasant change
Timothy M.We dropped off the trailer after hours and the after hour checkout online was very easy and so nice at the end of a very long day.
Tamara D.Nada
Thomas W.Everything was great
Sarah E.good experience, employees were helpful and the rental was completed without issue.
Tim W.C.heck-in was quick and easy. Staff came out to me
elvis S.From beginning to end a totally smooth process. ¡Gracias!
Kim S.Excellent experience with trailer rental.
Ron F.n/A
Staci B.Dropped off late at night in the rain to avoid late charges. I had swept out back of truck, but since it was raining and I had to step in the back of the truck, was charged a cleaning fee. Sweet deal.
Shane W.Very simple and professional service.
DANIEL T.They took great care of me for over 1 year and went the extra mile when asked. Paul and his team are great. Highly suggest using.
David g. | Overall ExperienceCustomer service was fantastic A bit pricey but worth it in the end
Dave H.Initially I was charged for two days when I only had the trailer for 22 hours. I told the person that was checking me out and he fixed it to charge me for only a 24 hour period instead cof 48 hour period. I rented the trailer at 6:30 PM and returned it at 5:40 PM the next day. I appreciate him fixing the billing to accurately reflect what I should be charged.
Shawn F.The movers we hired through uhaul we're terrible.
melissa B.All was good, customer service polite and knowledgeable. Would recommend, fair prices.
Wanda L.Very well trained employees.
Allen B.Although the experience renting the truck was excellent, I was unable to get into my storage unit because the key pad outside was “out of service.†When I called the cell number of the local GM, he was apathetic, unhelpful and rude. He offered absolutely no assistance for me to get into my storage unit I had just paid $200 to rent.
Kathryn S.Great service
KATHY S.Everything went smooth
Joseph S.The bathroom smelled terrible in the storage area of urine
KRISTEN D. | First ImpressionsUnfortunately I lost the keys to my lock and UHaul was unable to help me get it open. Now I know you use someone because you remove locks when people fall behind in their monthly pau\yments so why couldn't that person be recommended. When I asked I was told to look up a locksmith on Google.. As big as UHaul is, this lack of service is disgraceful!
Joanne L. | Overall ExperienceAwesome Dudes !!!
Edward W. | First ImpressionsBeing forced to pay a rate above what is advertised on your board is unfair.
Miriam M. | First ImpressionsAfter renting a UHAUL truck we got a FREE month of storage! Wow! What a big help this was! ¡Gracias!
Pam H. | Overall ExperienceExcellent service, very polite staff!
HOPE K. | First ImpressionsConvenient, clean and great staff.
JOHN H. | Overall ExperienceN/C
TINA R. | Overall ExperienceI really appreciate the complimentary push carts that was life saving. Thank you. All I need to do is find out how I get my 1st month rental free saw it tried to add on my account and gave me error. Will call during the week not worried everyone was helpful and kind
Nari C. | Online Move InDidn’t really realize how steep the stairs to my second story unit are but everything else was good, staff was wondering!
Kayla W. | First ImpressionsWe were very happy with our experience.
chris m. | Overall ExperienceVery nice employees. Always helpful.
Cassandra C. | Overall ExperienceAmazing staff 10 out of 10 would rent again
Joslyn C. | First ImpressionsVery hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculous
Craig P. | Overall ExperienceThe service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!
Scott V. | Overall ExperienceCheck in was a breeze
TINA R. | First ImpressionsCrystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I'm in Sales and frequently receive packages. They were put away quickly and with care. I'm only leaving as my company will no longer pay for storage. Ten stars!!
TAMMY S. | Overall ExperienceEveryone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!
Tracey M. | Overall ExperienceVery nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...
Peter T. | First ImpressionsAwesome service
Paul T. | First ImpressionsAll of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.
Steve P. | Overall ExperienceStaff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).
JOHN M. | Overall ExperienceThere is a strong mold smell
Teresa K. | First ImpressionsNo issues. Average service. Came in and was able to get what I needed done and get out.
Paul H. | First ImpressionsScheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.
Garren R. | First ImpressionsGreat place to store your items. safe, clean and great staff
debra p. | First ImpressionsFabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!
Scott V. | First ImpressionsThe employees at the Crystal Lake facility are in my opinion above Excellent.
Donald L. | Overall ExperienceEverything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.
Joseph C. | Overall ExperienceHelpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.
Nick T. | First ImpressionsThe dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.
Gregory S. | First ImpressionsStorage unit was clean easy to get to, and nice to have the carts available for moving stuff.
JAMES H. | Overall ExperienceWe were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.
Steve W. | Overall ExperienceThe application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.
Thomas L. | Online Move InNever a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks Uhaul
JEFFREY G. | Overall ExperienceAlthough the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.
Kevin L. | Overall ExperienceWell run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.
Robert G. | Online Move InVery nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!
Andrew V. | First ImpressionsEverything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.
Randy M. | Overall ExperienceHad this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.
ANNETE H. | Overall ExperienceThank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.
Mark R. | Overall Experience