Great service
KATHY S.Customer Reviews for U-Haul Moving & Storage of Crystal Lake
Testimonials From Recent Customers
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Everything went smooth
Joseph S.This group of guys were the best. On my 4th rental, my truck battery went dead. They came with jumper cables and tried to charge my truck. They even helped me remove my battery and let me borrow a socket. Great guys, very helpful and very much appreciated.
Deanna M.Truck had 1/8th tank of gas, fill it up or make it enough to get to a gas station.
David D.Overall I've been very satisfied with my rental experiences with this U-Haul location. Used them many times over past 10 years.
Bryant M.The truck needs the latch on the large door replaced. It's old and corroded and very difficult to latch down once the truck is loaded. Otherwise, U Haul does a great job. Very happy. Keep the equipment repaired.
Mike K.I think $8.00 is very expensive for a 1 day rental for insurance
Frank R.Provide receipts
Michael E.Improve a little bit on customer service and being a little bit more courteous, respectful, and friendlier. Other than that, really good.
KEITH R.Called and made a reservation. The truck was waiting and ready when I got there. I was in and out of the store in less than 15 minutes. It truly was a great experience. I will definitely rent from them again!
Linda S.It was a very hot day and the equipment was running so that it was cool
KATHY S.Great value and friendly, helpful people working there.
Jennifer A.Make sure the equipment is in working order before the customer picks it up.
Richard D.More employees to help. I was #2 in line returning trailer. We all had to wait. 1 poor guy doing all the work.
Deanna M.Would have be a nice addition to have cruise control on the truck. Otherwise rental was fine.
John H.I was impressed with U-Haul's referral system for moving help, especially because I was having trouble getting movers booked on my own. I was in a situation where I was moving between states and had one day to pack and transport all my furniture, art studio and personal items. U-Haul was able to quickly identify available moving companies in my area on the day/time frame I needed and recommend based on customer rating and price. I was initially nervous about paying U-Haul up front, having never used this service before, but it worked out well. I had access to payment codes and was instructed not to release them to the movers until the job was completed to my satisfaction; if it wasn't, I could get a full refund or put the money towards other movers. (All told, it was a little over $500, plus $30 for their trailer, which was less than half of what other moving companies were quoting me.) The first set of movers came from MyTee Movers. The manager and I spoke over the phone and she confirmed my appointment again via email. The gentlemen who showed up were incredibly thorough, careful, and also speedy. They checked with me throughout the load process to make sure I was satisfied with how my belongings were packed, that my furniture was wrapped and padded, and made absolutely full use of the trailer I rented. They also showed me how to unload a bulky piece of furniture that didn't fit under the threshold of the trailer, so I could tell the next set of movers how to get it out. The second set of movers came from VR Movers, who met me at my new home to unload my trailer and stage the furniture and items as directed. The manager confirmed with me over the phone and later over text prior to the appointment. The gentlemen who showed up were also thorough, careful and fast, and were also very personable. Overall, both sets of movers were excellent, and the combined ease of scheduling with U-Haul and satisfaction with their recommendations led to outstanding service on what would have otherwise been an incredibly expensive and stressful day. I highly recommend this service to anyone looking to move! It is so worth it! Thank you U-Haul, MyTee Movers and VR Movers!
RYAN I.Ask your survey questions on a likert scale
Michael M.Special thanks to this location for understanding my needs. Since our mover were really late. This causes our return truck to be late. I called ahead to let Uhaul know and they did not charge extra. Very easy to deal with. Will recommend friends and family.
Shijie L.Checkout was very easy! Thank you to the young man who helped me.
Bob B.Very nice place and people!
Linda B.The bathroom smelled terrible in the storage area of urine
KRISTEN D. | First ImpressionsRented a 6x12 trailer. Trailer was not attached properly at U-haul Crystal Lake location and came unhitched when going over railroad tracks. Trailer got stuck under our car and my husband had to use a car jack to jack car up to move trailer out from under car, while trying not to get hit by on coming traffic on the road. Called service # and took a long time to get through all the questions. They should have sent someone out IMMEDIATELY to assist, rather than having us answer a slew of questions that weren't a priority at that time...they could have asked the questions, after they helped get everything corrected with the trailer. Reference #2392854.
Julie N.Excelent 💯
Ledicia L.Charge the actual amount of gas if gas level is low, not a $50 fee for $5 worth of gas. You should tell the customer there is a $50 fee for gas too low when they rent the vehicle. All they said was "we ask that you return the vehicle at the same fill level". And that also my license was denied and I was denied renting the truck; when the secretary of state has extended all expired licenses to be good through July 31'st. Luckily I had someone with me with a licence or I wouldn't have been able to move.
Gino R.Great service, always have the equipment I need and just and all around great place to work with. The workers are always really nice.
Bruce A.I loved everything but the tiny tires on the trailer it made it bounce around and my Harley didn't like that much.
ron C.Newer truck with lower mileage
Richard L.Wonderful experience :-)
JAN O.Very polite staff
deborah C.Equipment needed some oil on the strap ratchets
Gary R.Nothing exceptional team at this location
ROBERT D.Don't know
karl K.When arriving the location was super super busy. However the store manager has it very well organized and was in and out with the trailer I needed in record time. No matter how busy they get they are super efficient and never a problem. I rent here often and always a positive experience.
JOHNATHAN S.I got the 10ft truck when I got home i realize that needed a bigger truck n without hesitation they exchange the truck for me in a very easy way thanks
auturo R.Everything was perfect like always..
Jesus B.I registered for the truck online a week before I arrived to pick it up. They had no record of my reservation in their system. In addition, I feel slighted that I have to provide my drivers license even though I have been renting two storage unites for the past 7 years. I think that if someone is renting space at that facility then the requirement to provide their driver's license should be waived.
STEWART M.The man Will behind the counter was rude and treated me awful! As a woman I felt that he did not want to wait on me. He had no respect or manners!
Becky L.Very happy with the service
sandy G.I went to location in lake in the hills . i reserved the truck and transport. Sorry to day very disappointed in that location . i needed very much to pick up . the trailer was broken. Luckily the awesome employee yes only one there set me up with Crystal lake location. The truck was ready to go. Gracias
Robert W.Truck rental = awesome Fuel used estimates = not so accurate.
Rick H.People that work here must really love their job they know how to treat customers always helping and always going above and beyond even though i have a uhaul location down the street from my home i drive 20 minutes to this store staff makes it worth the trip thanks uhaul
JUAN P.Great Service!
Mike C.There was a problem with the garage door opening. The manager phone number listed on the door was not available - called multiple times with no answer. I called the 800 Uhaul number and waited over 45 minutes. By this point I unloaded the Uhaul and had to drag all of my boxes from outside to the unit. I am not please with the customer service as there was no one to get a hold of. Will not be using again nor will I recommended
Efrain M.I was very impressed with the staff the person that took care of me was extremely polite, very quick, I'm really took great care of me. I also did see the manager and he was also expecting great things from his people which is always good to see. Very very pleased with my visit both on the return and the pickup
Michael B.I had troubles with the self return app but called to make sure they had it.
John W.They put the contract under the WRONG email. Did not bother to confirm. Went in to figure out what was going on and why I didn't receive and confirmation the next day, all I saw was 5 associates, chatting. THERE WAS NO OTHER SOUL IN THE BUILDING. AND I STILL HAD TO WAIT 30 MINUTES BEFORE SOMEONE BOTHERED TO ASK IF I NEEDED ASSISTANCE. I work in customer service. Do better.
marvin O.Nothing, Mitch was excellent in answering all my questions, being attentive and expeditious during my pick up and drop off!
Daniel S.Workers smelled of marijuana and acted stoned
ken C.You guys always do a great job. Paul, thank you for providing Exceptional service every time.
MITCHELL S.Unfortunately I lost the keys to my lock and UHaul was unable to help me get it open. Now I know you use someone because you remove locks when people fall behind in their monthly pau\yments so why couldn't that person be recommended. When I asked I was told to look up a locksmith on Google.. As big as UHaul is, this lack of service is disgraceful!
Joanne L. | Overall ExperienceAwesome Dudes !!!
Edward W. | First ImpressionsBeing forced to pay a rate above what is advertised on your board is unfair.
Miriam M. | First ImpressionsAfter renting a UHAUL truck we got a FREE month of storage! Wow! What a big help this was! ¡Gracias!
Pam H. | Overall ExperienceExcellent service, very polite staff!
HOPE K. | First ImpressionsConvenient, clean and great staff.
JOHN H. | Overall ExperienceN/C
TINA R. | Overall ExperienceI really appreciate the complimentary push carts that was life saving. Thank you. All I need to do is find out how I get my 1st month rental free saw it tried to add on my account and gave me error. Will call during the week not worried everyone was helpful and kind
Nari C. | Online Move InDidn’t really realize how steep the stairs to my second story unit are but everything else was good, staff was wondering!
Kayla W. | First ImpressionsWe were very happy with our experience.
chris m. | Overall ExperienceVery nice employees. Always helpful.
Cassandra C. | Overall ExperienceAmazing staff 10 out of 10 would rent again
Joslyn C. | First ImpressionsVery hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculous
Craig P. | Overall ExperienceThe service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!
Scott V. | Overall ExperienceCheck in was a breeze
TINA R. | First ImpressionsCrystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I'm in Sales and frequently receive packages. They were put away quickly and with care. I'm only leaving as my company will no longer pay for storage. Ten stars!!
TAMMY S. | Overall ExperienceEveryone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!
Tracey M. | Overall ExperienceVery nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...
Peter T. | First ImpressionsAwesome service
Paul T. | First ImpressionsAll of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.
Steve P. | Overall ExperienceStaff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).
JOHN M. | Overall ExperienceThere is a strong mold smell
Teresa K. | First ImpressionsNo issues. Average service. Came in and was able to get what I needed done and get out.
Paul H. | First ImpressionsScheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.
Garren R. | First ImpressionsGreat place to store your items. safe, clean and great staff
debra p. | First ImpressionsFabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!
Scott V. | First ImpressionsThe employees at the Crystal Lake facility are in my opinion above Excellent.
Donald L. | Overall ExperienceEverything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.
Joseph C. | Overall ExperienceHelpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.
Nick T. | First ImpressionsThe dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.
Gregory S. | First ImpressionsStorage unit was clean easy to get to, and nice to have the carts available for moving stuff.
JAMES H. | Overall ExperienceWe were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.
Steve W. | Overall ExperienceThe application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.
Thomas L. | Online Move InNever a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks Uhaul
JEFFREY G. | Overall ExperienceAlthough the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.
Kevin L. | Overall ExperienceWell run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.
Robert G. | Online Move InVery nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!
Andrew V. | First ImpressionsEverything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.
Randy M. | Overall ExperienceHad this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.
ANNETE H. | Overall ExperienceThank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.
Mark R. | Overall ExperienceThe manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!
Dale L. | Overall ExperienceThis is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)
GEORGE S. | Overall ExperienceVery clean and lit up well. Just a little pricey for me.
Rande K. | Overall ExperienceService was outstanding.Personal were professional and very helpful helpful
Gina H. | First ImpressionsUsed them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.
Julie L. | Overall ExperienceGracias
MICHALINE S. | Overall ExperienceNo complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.
ERSEL S. | Overall ExperiencePerfect solution to my storage problem 👍
Paul N. | Overall ExperienceHappy with services provided.