El cliente no dejó un comentario.RAUL M.
Customer Reviews for U-Haul Moving & Storage of Crossroads
Oklahoma City, OK 73149
(I-35 North of Crossroads Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The systems were down, we waited in line to drop off for close to 45 minutes and got charged several extra fees for the time limit plus gas.KAITLIN M.
Charged $155 plus $10 in gas for 28 miles and 6 hours. I'll pay $300 for professional movers who provide a well maintained truck next time.Katrina B.
You manager has customer service issuesDELORESE M.
Awesome service made my rental super easy and staff as very helpful with every question I had I would highly recommend this locationLance T.
El cliente no dejó un comentario.JON H.
The cost alone was bad enough but then accused of putting scratches on the vehicle that I absolutely without a doubt known that it didn't happen while in my care. I recommend they offer their customers a jar of Vaseline to ease the pain.DANIEL A.
El cliente no dejó un comentario.Sabrina C. | Online Move In
El cliente no dejó un comentario.CYNTHIA K.
The manager was great and very helpful despite the person that called me to book the entire moves MisinformationSabrina C.
El cliente no dejó un comentario.NAOMI J.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.LAJUANA K.
I had a good experience and was given a very clean and nice truck . They were very busy and needed more help but understand that is not easy to find at this time .JOHN N.
No commentsROBIN B.
Have the equipment easily available. The "Key Pickup Boxe's (#3) was extremely hard to open and had to wait for help with it. Then days later the manager called and said the charge on my bank card didn't go through and asked if she could rerun my card. I said yes. Now there are three different charges in my account would combined equals twice the cost. So, I need the amount I am overcharged refunded to me ASAP.KELLY H.
Fantastic place!Christopher P.
The manger is rude no teeth and thinks she better than everyone she raised kids in office I'll never go back to this locationDARBY K.
The woman who runs this store is awful! She is rude and her customer service skills are COMPLETELY non existent. We requested our truck be held at a different location and she said, â€œIt's 3 miles from here, should I add the 6 miles to your mileage?â€ It was actually 5 miles...so yeah, that 10 extra miles was annoying AF when you're moving THAT MUCH stuff that far and having to drive back and forth. I digress... Her children were running around the store half clothed and barefoot and her dog was barking and running around the store as well. She was not focused on anything work related because she was so busy talking to her kids and the dog. I don't know how ANYONE runs a business this way. The truck was in incredibly poor condition. It was raining at the time we rented and if you put the wind shield wipers on any setting BUT high, they just stopped wherever they were on the windshield. There were half a dozen hazard and emergency lights on. The truck should never have been able to leave the lot. And when you're putting gas in the tank to return it, it doesn't gradually fill on the gauge. It jumps about 1/16 of a tank at a time. We filled a 26 ft truck, 5 times...I would rather walk the 7 miles each way, carrying our belongings one by one than to EVER get a U-haul from this location again. And if I reserve a U-haul again and it gets held at this location, that's exactly what I will do.Ricky C.
El cliente no dejó un comentario.Kelly C.
I was never told there was an issue before i picked up the u-haul and lost an hour of using it because I had to resolve the issueJESSICA M.
The representative was extremely stressed and impatient. Simple questions seemed to bother her!JONATHAN G.
I was so impressed with the general manager. She was so helpful and clearly knew exactly what she was doing. She is so efficient and good at her job and was very friendly to me.MIKALA S.
El cliente no dejó un comentario.BRADLEY R.
Maintain equipment better, do walkthroughs with clients to ensure less hassle and a better experience.LUIS A.
El cliente no dejó un comentario.Robert W.
The ladies working there were great. Easy experience and great customer service.Peter S.
El cliente no dejó un comentario.ROGER S.
El cliente no dejó un comentario.Kyann M.
Great Job, easy to work with! Thank YouDANNY T.
Staff went above and beyond to supportDanny T.
Shorten the process possibly would be my only suggestion other than that everything was very good. The people we dealt with were informative and very pleasant and knowledgeable.RAUL C.
Service here was very quick and efficient. Staff greeted us with a smile and checked in the equipment very quickly and smoothly. We were made aware of what they were doing/checking and had no problems at all and we didn't feel like we were unwelcomed or taking up their time. A contrast to the service at the pickup location.NUK H.
El cliente no dejó un comentario.Drew D.
El cliente no dejó un comentario.STEVEN S.
This location was VERY busy. Had to wait for a long time but the sole employee there, Christina, was very helpful, she was very was very nice and she was very apologitic for the wait. But overall it was a good experiencePAMELA T.
El cliente no dejó un comentario.THOMAS L.
The woman handling my checkout was pretty rude. I wasn't in there long and had one question before I took the keys and she seemed disturbed that I would trouble her that way. I just wanted to get out of that building asap.JOSEPH R.
El cliente no dejó un comentario.Tyree J.
El cliente no dejó un comentario.Rebecca C.
The lady checking me out was rude. The young girl who check my van back in was nice, but yeah, they lady was mocking me. I like UHual and will continue to rent, just not from that location.Kathy N.
El cliente no dejó un comentario.MARK G.
El cliente no dejó un comentario.GARY R.
El cliente no dejó un comentario.CHARLES J.
El cliente no dejó un comentario.Alma C.
El cliente no dejó un comentario.Rashaad T.
Speed of service is slow. People are nice. Need more help and much better organization. Too much clutter and need better parking!greg M.
El cliente no dejó un comentario.WILLIAM J.
El cliente no dejó un comentario.QUTESSIA B.
Great serviceOrlando M.
El cliente no dejó un comentario.Deborah R.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.BONITA B.
El cliente no dejó un comentario.CHARLES V.
El cliente no dejó un comentario.JERRY H.
COST WAS TOOOO MUCH FOR JUST 3 HOURSREBECCA A.
El cliente no dejó un comentario.CLARK B.
Stop sending me emails with other customers reservations... I haven't used your services in OKC in 10 years!!!!CHAYNE D.
El cliente no dejó un comentario.RONNIE W.
My boxes kept falling over and they we not cheap boxes. They had mice really bad and they got into alot of my things. Said something about it and they were like oh well not my problem. I will not rent storage again and telling my friends not too. Plus I am not being compensated for all the inconveniences.kimberly w. | Overall Experience
Amazing staff! Very friendly and helpful.PAMELA G.
El cliente no dejó un comentario.NICOLETTE A.
El cliente no dejó un comentario.DAVID M.
I paid 700 for a uhaul pick-up truck for 10 days. I rented a 2021 Ram 1500 4WD for 600 for 14 days at enterprise.Aaron Q.
Be more customer friendly and the price was higher than expectedWINSTON P.
No complaints from us.. everything went very smoothly..BRENT S.
The staff was very helpful and friendly but their were so many customers it took some time to get up to the desk. Maybe during rush times have extra help.Kristi D.
the people at this location dont know what they are doing they tell you one price when you pick up your truck but when you return the truck it is something toltaly different so i will not use this location againdelma L.
El cliente no dejó un comentario.LATOYA C.
El cliente no dejó un comentario.Michael M.
This trailer was very hard to keep under control. We had to stop several times to make sure the tires were aired up. The wall that is used to tie to was broken and there was broken glass in the trailer we had to clean before we used it. The door was very hard to open. We rented a trailer the week before and it was amazing. This one needs to be retired.STANLEY K.
This location was very unprofessional the check in and out instructions was not giving then when i got a call back the return date wasnt right you would think they would of check cameras first before attacking me but on s.e high i would never go to them again until everyone in that store has more trainingCINDY C.
The staff is very, friendly ,and understanding. The facilities are very clean ,well maintained ,has easy access, and secured with alarms that surprised me after I had forgotten to use my card to sign in. thank you very much to the GM and person' for the understanding help. all and all made a not so pleasant move day, a bit betterAllen I. | First Impressions
El cliente no dejó un comentario.Chad G.
The prices are a little high.CATHY W.
Customer Service was fantastic!phillip B.
El cliente no dejó un comentario.Raymond A.
Great service and fast!DARRIN F.
No commentROBIN B.
El cliente no dejó un comentario.GREGORY A.
The ladies at the location were friendly, courteous and professional. Overall a pleasant experience and I would consider doing business with them again should I need to do so in the future.JAMES A.
El cliente no dejó un comentario.ADAM C.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.James H.
Tire blew out while using tow dolly. A nail embedded in the other tire which was also replaced.Then I drove 10 hours with no trailers lights because the wires were shorted after the blocked out. Maintain your equipment people !KRISTINA S.
El cliente no dejó un comentario.GREGORY A.
Have a punch card fire one free rentalAMADO R.
Poor service. See my other review. I was told â€œI am shit out of luckâ€. Worst service.LAYNE T.
Absolutely the worst service ever. I was told by 2 uhaul employees I'd be reimbursed for days I did not use. I paid moving guys extra money to get it done in a day shorter, just to have uhaul say â€œyou are shit out of luckâ€. -1/10LAYNE T.
There needs to be a sign explaining where the key drop is, that is a very rough area of town and I was out walking around for over twenty minutes trying to figure out where to put the keys (watch surveillance video).SHAWN B.
Well lit and secured place, but the first person who signed us up said 24 hour access was available. The next person we checked with said that wasn't true, and the building closed by seven. We are moving stuff after work, so that does not leave enough time to get stuff done. The woman we spoke to about the 24 hour access issue was rude and said that option never existed, but it's on a sign in the office, behind the desk on the right hand side. Also, the way the door was set up, it was incredibly difficult to get a round lock on there. I wouldn't recommend this storage place to another person.Madison R. | Overall Experience
Harper was very helpful and so kind. She made my move easy! Thanks for the wonderful customer service, it's much appreciated.SHAHADA K.
El cliente no dejó un comentario.Misty B.
Even though the power was out at the pick up location off SE 59th and I-35, the lady that helped me was very helpful in getting me the trailer I needed very quickly. I assumed she was the only one there and even hooked the trailer up to my truck.STEPHEN K.
When I arrived, there was only one associate to assist myself and three others. This normally wouldn't be an issue, however, while she was assisting the customer ahead of myself, she made three personal phone calls that disrupted the help that the guy in front of me was needing to rent a truck. In addition to the terrible customer service, I attempted to check in first through the app, but this location didn't have any of the trucks that I was assigned to. Once I was finally able to retrieve keys from the associate, I unwrapped my furniture pads and they were extremely dirty with mud, hair, and dirt all over them. This was not a great experience. I was disappointed that the app check in didn't follow through as I try to limit person to person contact with covid.shelby W.
Chastity (I think that was her name) was so great! Excellent customer service & professionalism!Valerie C.
El cliente no dejó un comentario.RICHARD R.
Everything was great. Service was fast and reps were friendly.SOPHIA H.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.JOSE R.
El cliente no dejó un comentario.Alejandro A.
Uhaul is the bestDarryl B. | First Impressions
Our original rental location was on North E. 12th St in more Oklahoma. They treated us very poorly. The prices of your boxes were double and they told us if we wanted boxes to go to the other location where they sell in bulk. We went to the location we rented the truck from and got boxes and everything we needed including locks and they treated us very very well. You will never go to the place on 12th St. again they make Uhaul look bad.MATTHEW F.
El cliente no dejó un comentario.Ahna B. | Overall Experience
El cliente no dejó un comentario.WANDA W. | Overall Experience
The staff was wonderful and the facility was absolutely convenient, however, I've never stored in a place with so much mice feces when moving out. Everything else was great!Megan S. | Overall Experience
Always polite and helpful in answering any questions. The facility is clean. The people greet you with a smile.Bonnie S. | Overall Experience
I would like to say that Wess does it all at the store from cleaning to the storages to the trucks to the customers inside the store & phonescarleta p. | Overall Experience
It was freezing yesterday and We we're having to move things quickly so I was under a lot of stress and aniexty. The accociate was able to help me and I am greatfull.Bonnie S. | First Impressions
My original unit flooded so they moved my stuff. The broke stuff. Was told it was canceled before I was charged again. Then was charged again. Terrible customer service.LAUREN R. | Overall Experience
I wasnt very happy with the customer service this time. I have been going there for years and this past experience was horrible.Kathern P. | Overall Experience
i move out thougth we cool now over pay told management even rented 2 units now ..?i oh wT BY.haT NO PAYED U DONT NOW DONT ..COME ON I LIKE WHAT UP/ A YEAR ALMOST 10 MO.MITE NEED BUT WHAAlfred l. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!