Customer Reviews for U-Haul Moving & Storage of Country Club

666 reviews

3463 Billy Hext Rd   Odessa, TX 79765
(1 block South of Eastridge Rd on Billy Hext Rd)

(432) 366-4422

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(432) 366-4422

3463 Billy Hext Rd
Odessa, TX 79765
(1 block South of Eastridge Rd on Billy Hext Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This particular location was such a blessing for us. My mother who is disabled needed a truck to haul her memories to her hometown. We had planned to have taken 1 day unloading and it didn't happen for us. We had many setbacks and these people worked with us to ensure that it would be ok to bring back the truck the following day. Stressful as moving is a peace of mind with this location was very patient! THank you for giving my mom this during this move.

Cleotilde A. 
Rating:
5.0

Customer did not leave a comment.

Sabrina A. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline N. 
Rating:
5.0

Customer did not leave a comment.

SANDRA D. 
Rating:
5.0

The associate was so courteous, informative and professional! I'm a first time customer who has been very happy with the customer service. Thanks again

BOBBIE L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jerald C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADINE M. 
Rating:
5.0

Customer did not leave a comment.

Hector M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

brandon L. 
Rating:
5.0

Relatively new U-Haul dedicated facility.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

SHERENDA L.  |  Overall Experience 
Rating:
5.0

Jacob and his team are fantastic!

Christian W. 
Rating:
5.0

Customer did not leave a comment.

RALPH K. 
Rating:
5.0

Jacob is awesome. Very helpful and cordial. THANKS

OLAF W. 
Rating:
5.0

Customer did not leave a comment.

CORINA H. 
Rating:
5.0

Customer did not leave a comment.

REGEL Y. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY S. 
Rating:
5.0

Customer did not leave a comment.

BURKE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALISON M. 
Rating:
5.0

This location is always courteous, clean, and ready to take care of my needs. Excellent job!

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER K. 
Rating:
5.0

Easy drop off.

HEATHER H. 
Rating:
5.0

I give this rating only because of the gentleman that lives onsite. He came out after many attempts to contact u haul by phone, which don't waste your time, he came over and got us on our way after a long day of flying to get there. When we returned the truck we again had big problems with the 24/7 app and again he ran over and go us on our way. He is invaluable to this location.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE P. 
Rating:
2.0

The desk clerk was either lazy or incompetent with paperwork. The mechanic had to come in to handle my return. The pickup was dirty and had a tire which required more air every other day.

POLLYANNE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Damien showed excellent customer service

MARSHA T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE H. 
Rating:
5.0

A secure feeling overall, friendly, and nearby proximity to the city and it's businesses.

Angel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMUNDO M. 
Rating:
5.0

My experience with U Haul on billy hext rd. was very good. Jacob was very helpful and cordial when I was looking to rent a space. More importantly he demonstrates the same courteous manner when I terminated my rental due to another facility offering covered parking for my trailer. That was the ONLY reason I chose to store elsewhere. I'd highly recommend U haul and want to congratulate them for having such an exemplary employee like Jacob. Good job!!!!

Alan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

Diana J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY K. 
Rating:
5.0

Customer did not leave a comment.

christopher W. 
Rating:
5.0

Customer did not leave a comment.

anthony w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Great

CHARLES B.  |  First Impressions 
Rating:
3.0

Don't hire third party companies that aren't going to do their jobs and then tell your customers that there isn't anything you can do. It is your responsibility to rectify anything any third party company you are contracted with does. Period. If you cannot take responsibility for your.mistakes then do not hire third party companies. Do better. Your customers deserve better.

Crystal G. 
Rating:
5.0

Customer did not leave a comment.

Stephen A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
3.0

The truck did not have a ramp to load items

CORINA L. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Johnny L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

Satisfied with overall service, I'd definitely recommend this place to anyone

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

Dusty B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI F. 
Rating:
5.0

Jacob was very helpful. I was in and out quickly and he was able to answer all of my questions. Jacob made the whole process very easy.

Miles H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
4.0

I took away a star because my reservation wasn't ready. I had to wait so long and my movers were ready to unload. Otherwise, the staff kindly took care of the problem and I was satisfied.

Elray y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessie B. 
Rating:
5.0

Customer did not leave a comment.

PABLO EMILIO A. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

BREAHNA D. 
Rating:
5.0

Excellent customer service. She was super nice and helpful. Great experience!

adriana R. 
Rating:
5.0

Customer did not leave a comment.

Adriana R.  |  First Impressions 
Rating:
5.0

Job well done. Keep up the good work.

Stuart G. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Van needed wiper blades

MARK V. 
Rating:
5.0

Customer did not leave a comment.

steve b.  |  First Impressions 
Rating:
2.0

The lady in the front didn't try at all to help me getting the uhaul truck even when I went inside to ask for help. She said the keys were in the truck ready for me but they weren't. I rented a truck & wasn't even able to use it to move my belongings.

Gina R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AMY M. 
Rating:
5.0

The young man who took care of me was a stellar young man. Very informative, very polite. An asset to your company for sure

JOSE R. 
Rating:
1.0

Your employee “Brianna Baker” is a thief and a liar. We left a white at&t hotspot in youths uhaul under the drivers seat, and we went to get it back hours after we dropped the uhaul off. When we got there she was outside and she claimed their staff cleaned the uhaul truck and didn't see anything. We double checked and it was indeed gone, so we left. We went back around lunch time to try to talk to the manager, (she was very sweet and nice) and we confronted Brianna right in front of her. Brianna told her when SHE cleaned the truck she didn't see anything, but we know 110% it was there where we had put it. So she was caught in a lie right in front of her manager, she told us earlier other staff members cleaned the truck but in front of her manager when her manager asked, she told her when SHE cleaned it there was nothing, and got nervous because she was obviously caught in a lie. She knew exactly what we were talking about and she is NOT a good liar.

Savana H. 
Rating:
3.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

JOSE F.  |  First Impressions 
Rating:
4.0

friendly person greeted me as i dropped off

WESLEY H. 
Rating:
5.0

Customer did not leave a comment.

EDGAR N. 
Rating:
5.0

Customer did not leave a comment.

Dustin W.  |  First Impressions 
Rating:
3.0

The steering wheel needed to be adjusted with the wheels. To go straight meant having the steering wheel crooked covering the mph dial. The back was dusty and needed to be swept. I would have noticed, but when I got the truck they were about to close.

JOSHUA K. 
Rating:
5.0

I have rented U-Hauls before over the years. The unit was clean but the most uncomfortable ride ever. Gentle ride van is a joke. My husband is a long haul truck driver and had issues as I did during and after the trip. The truck beat us up from Texas to Georgia, literally. We both had days of discomfort and pain. Most likely look at another rental company in the future to avoid this horrible discomfort.

Alison G. 
Rating:
5.0

Cassidy at this location in Odessa went above and beyond customer service. She was knowledgeable and went out of her way to make sure I had everything I needed for my rental. She made the process extremely satisfying. If I could give her more than 5 stars I would.

PABLO G. 
Rating:
5.0

This location on top of the service in a timely manner.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Priscilla D.  |  Online Move In 
Rating:
5.0

Excellent service.Job

Juan F M. 
Rating:
5.0

Customer did not leave a comment.

Chester D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marisol B. 
Rating:
5.0

Love doing business with you

WANDA K. 
Rating:
5.0

Customer did not leave a comment.

Lindsey L.  |  First Impressions 
Rating:
5.0

Deodorize the interior cab

Robert D. 
Rating:
4.0

Customer did not leave a comment.

JAIME S. 
Rating:
5.0

Customer did not leave a comment.

sydney p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN Z. 
Rating:
5.0

Excellent service!

Becky F. 
Rating:
5.0

The lady that helped me was really nice and accommodating! I don't remember her name but she worked Friday morning around 10am with tattoos.

PRISCILLA D. 
Rating:
5.0

Customer did not leave a comment.

Reagan S. 
Rating:
5.0

Check tires and alignment on trucks

GUILLERMO G. 
Rating:
5.0

Customer did not leave a comment.

Johnny L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ZECHARIAH P. 
Rating:
5.0

Customer did not leave a comment.

Josh G. 
Rating:
4.0

This facility "DOSE NOT HAVE" a 10'x20' , climate control !! They rent you : ( "2") 10'x10' lockers. ( sometimes close to each other, sometimes not) When you have several items at 12' in length, and find out, After reserving, and On the day of move in, That the advertised 10'x20' DOES NOT Exist. It is very dishonest and added stress!!! I was told by manager, The largest this facility has is 10'x15' for climate control.

Venita C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoAnna Y.  |  First Impressions 
Rating:
5.0

Always great

CARLOS P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

ADETOYESE A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
1.0

Customer did not leave a comment.

PHILIP A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

KELVIN F. 
Rating:
2.0

The tow dolly was literally broken, one part dragging on the ground when it was brought to me to attach to the truck. I had to drive 20 miles to another location to get a different one, costing me time, miles and gas. The employee said they could not change the paperwork to reflect the later time (9:00 instead 7:00 when I was supposed to pick it up), the extra miles(20 miles which put me over the allotted miles and I was charged extra for them) and the gas used to go those 20 miles. Very very disappointing.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LEE JR S. 
Rating:
5.0

Great customer service.

Guadalupe G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OSCAR L. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Carroll L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrian T. 
Rating:
5.0

Customer did not leave a comment.

ANGEL W. 
Rating:
5.0

I had a blow out with their equipment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

BRYAN D. 
Rating:
3.0

I am very dis satisfied with the service I received from Uhaul as a whole. The associates at the Billy Hext location were great! They did everything in their power to help me. As far as my reservation being fulfilled was a freaking joke. I did not get what I reserved and I will not recommend any service to the Odessa area. Damien at the Billy Hext location was the only associate that took the time to help me. While he was training a new associate at the same time he still went the extra mile to help me.

GILBERT M. 
Rating:
5.0

We works have preferred to rent a large covered truck but your prices are ridiculously too high.

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Thanks!!!

Christopher S. 
Rating:
5.0

Odessa location was amazingly clean and well organized, awesome staff did not get their names....

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Brian R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darla K. 
Rating:
5.0

Customer did not leave a comment.

TERRALL F. 
Rating:
5.0

Very satisfying and excellent service

CRISTI C. 
Rating:
4.0

Customer did not leave a comment.

CASONDRA M. 
Rating:
3.0

Only charge for the time used. Don't charge 2 days for 1 day use. That is a rip off.

EMILIO G. 
Rating:
5.0

No changes required. Excellent equipment and service.

OSCAR J. 
Rating:
5.0

Customer did not leave a comment.

Garry T.  |  Online Move In 
Rating:
5.0

Jacob was very courteous and got me the exact unit I needed.

Alan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  First Impressions 
Rating:
4.0

no comments at this time

Rigo U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAILEY H.  |  First Impressions 
Rating:
5.0

The employees were helpful and very knowledgeable about the process and helped us make decisions on which storage unit best fit our needs. The process was seamless and we were pleasantly surprised by the ease and friendliness of the employees. We were also turning in a trailer at the same time and that process was easy as well. Thank you to everyone at U-Haul from California to Texas for making the move less stressful!

Lynn V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariam M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GUY H.  |  First Impressions 
Rating:
3.0

The units did not have locks in them, but the front desk clerk gave me two. Was just a little inconvenient having to go there and wait... but it ended well. She was also nice enough to come spray for a spider.

TAIQUITHA R.  |  Online Move In 
Rating:
2.0

Needs payment done and back wall installed

Cesar T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie T.  |  First Impressions 
Rating:
5.0

We do have an issue with the left side of the roll down door. It seems to put in at the bottom, like its out of the track?? Maybe UHaul could check on that next time we are by there? Jacob was super helpful, he is the reason we came back to this facility. We actually moved 3 storages into 1. He's great!

Dale Morelan T.  |  First Impressions 
Rating:
5.0

The front desk guy was so nice. I didn't have to go inside (I have cancer) so my friend went in with all of my stuff and he let her. They didn't have the one unit I thought I reserved but instead gave me 2 for the same price & size! My units were side by side and they unloaded easy! 10/10 would recommend to anyone looking for somewhere to store anything climate controlled!

Jen T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason d.  |  First Impressions 
Rating:
5.0

I would recommend this location the young man that helped us the day of our arrival went above and beyond providing an excellent costumer service. This company needs more employees like him. Thank

Jose Antonio G.  |  First Impressions 
No reviews have been submitted for this location.

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