Customer Reviews for U-Haul Moving & Storage of Costa Mesa

10,503 comentarios

2680 Newport Bl   Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)

(949) 631-1250

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(949) 631-1250

2680 Newport Bl
Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Youngjin L. 
Rating:
5.0

Nothing. Everything was great.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

david B. 
Rating:
2.0

I reserved my truck here. Then a few days before pick up I drive in to get boxes and was told there is no where to park so go park on a different street. I left and got boxes at a friendlier establishment. Picking up truck again NO PARKING so rudely again told to park on another street and walk. Not customer service based and don't seem to care.

Crystal W. 
Rating:
2.0

Customer service lacking. No place to park your car. Etc.

Hasan R. 
Rating:
5.0

Great group of helpful people

Mark W. 
Rating:
3.0

The check out process took way you long.

maranella C. 
Rating:
2.0

Not happy with the following items: Having to use my cellphone to accomplish items which were always in the past handled one the counter (your apps did not work and website useless; Trucks were dirty: having to negotiate the start of my driving experience with just 1/4 tank of gasoline was troublesome and too much room for fill-up machinations; threatened with a "convenience fee" on top of the already price structure was not appreciated; tires were obviously low on air. side mirrors difficult to localize. Just a bad experience overall. That said, your personnel were extremely helpful and courteous.

Joel T. 
Rating:
5.0

Customer did not leave a comment.

Ari D. 
Rating:
5.0

I normally have great service at this location, but this morning was much different. The gentleman behind the counter when I walked in decided to tape up a box while I waited. When he was finally done he looked at me and said “ yeah“ I replied “just waiting on you” he replied “I'm waiting on you now” I replied “you must be having a bad day” he said no but you must be. From now on I will drive the extra miles to go somewhere else where I get treated better. Again this wasn't my normal experience with this location, but this young man was rude and didn't want my business

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Everyone was really helpful

Julio R. 
Rating:
3.0

The young woman who checked me in was incredibly rude.

Renae B. 
Rating:
5.0

Nothing

Bill M. 
Rating:
1.0

they had no parking for customers and asked me to park around the block in the neighborhood. A walk of about 1/2 mile. I asked them if i could park in the parking lot since i had knee surgery about 1 month ago. they said "NO". I paid another customer $20 to follow me so i could park and give me a ride back. Unbelievable!! they had plenty of empty spaces , I WILL NEVER USE THIS LOCATION AGAIN

james D. 
Rating:
5.0

Customer did not leave a comment.

Kent C. 
Rating:
1.0

I was over/falsely charged for gas. If your 15ft trucks take 5 gallons of gas for 11 miles, you definitely have an issue with over charging. Or even the 3 gallons I was charged for. I put back 2 gallons. Makes little to no sense to rent from you.

Steven J. 
Rating:
5.0

Great customer service easy transaction excellent vehicle U-Haul number one to me

Daniel J. 
Rating:
5.0

Cheaper prices

shamer W. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Jeovanni G. 
Rating:
5.0

Customer did not leave a comment.

jacob F. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Excellent!

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Kyre L. 
Rating:
5.0

Sun visor was broken Kept falling into the window Excellent customer service and very friendly and helpful employees App made is super easy to rent Thanks

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Srikanth V. 
Rating:
5.0

Customer did not leave a comment.

patrick A. 
Rating:
5.0

Love the friendly and helpful employees at the Costa Mesa uhaul!

Rodney K. 
Rating:
1.0

I was charged for equipment I didn't even get

Ben D. 
Rating:
4.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

Great employees, from the gentleman who got me setup with the truck to the gentleman who were out in the lot checking out and checking in the truck.

Jeovanni G. 
Rating:
5.0

Great attentive customer services. I will definitely come back to this location to rent again.

Hiro N. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Customer did not leave a comment.

Nicolette P. 
Rating:
5.0

Perfect moving day convenient location and gas station right around the corner

Deanna K. 
Rating:
5.0

Customer did not leave a comment.

Alan N. 
Rating:
5.0

Your final drop off procedures had technical difficulties. I never had a chance to check out after I followed all the instructions with uploading etc.... even though I was first to drop off my 20' truck, as others were showing up behind me they too had similar issues

Uwe R. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very clear reservation process and helpful staff. Van was clean and in good condition.

MELINDA D. 
Rating:
1.0

Customer did not leave a comment.

Ajay C. 
Rating:
5.0

Customer did not leave a comment.

Aby E. 
Rating:
1.0

The entire staff from beginning to end were RUDE RUDE RUDE!!! From the guy who told me where to park, to the chick who checked us in to the guy who checked us out...terrible experience. I will spread the bad news about this location. And get rid of the people harassing you as you drive in looking for a job. So unprofessional!!!

Martha F. 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

Customer did not leave a comment.

Kristina I. 
Rating:
5.0

Great attitudes, great customer service!

Shawn J. 
Rating:
5.0

None. The woman who dealt with us re. IDs and payments was very helpful and patient, which was much appreciated. Thank you, you made it all an easy experience.

Elizabeth T. 
Rating:
4.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Very nice and helpful staff ! 10/10

Cody D. 
Rating:
3.0

Trailer had minor damage all over it and door would stick, making it difficult to operate. Hitch was all rusted.

Amy C. 
Rating:
1.0

I did not hear your return gasoline policy at the time of rental , i assumed it was the same as every car and truck rental company in America. its full when you take it out so you return it full or pay a $10 a gallon fee. so i rent your truck, I buy full coverage insurance, i buy boxes and paper and tape from your store, i drive the truck a maximum of 40 miles. 1 block away from your store i go to a gas station to top the truck off with gas prior to return, i start the fueling process i open the back of the truck and sweep it out then fold stack and count the 48 furniture pads i rented from your store. then i go to the pump to return the nozel to the pump and the pump reads $200. I thought man i only drove the truck 40 miles so i return the truck to your store, early 5 hours before its due back all clean and full of fuel like any responsible renter would do, hand over the keys and explain that the truck took $200 worth of gas and am roudly told i should have read my contract we dont credit back gas unless the truck goes out under 1/4 of a tank or less. so i look at my contract and the truck went out with 1 small mark above 1/4 tank i explain that i was not told your gas policy or did not hear it and again am told sorry nothing we can do, so i ask for the truck keys back so i can take the truck back to my house and get my $160 worth of gas out of it because i had returned the truck 5 hours early and was rudly told that sorry they cant give me the truck back because i was going to get my fuel out of it. so i asked what they do when someone returns a truck without enough fuel in it and was told that the renter is charged for the missing fuel. i was pretty upset by now and a nice counter girl of yours said she would take my information down and talk to the store manager when he returned in 2 to 3 days but she could not promise anything. so im going to wait 3 days and hopfully get a call from the manager telling me they are going to reimburst me for the extra gas or at very least let me get it back myself. and if that does not happen i will spend every minute i can telling this story and discuriging everybody i know and work with and talk to from doing business with Uhaul. i will steer them to Baker rentals / Sunbelt where business is conducted properly.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

BARRY W. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Holton B. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo F. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
4.0

Customer did not leave a comment.

Andres F. 
Rating:
5.0

Super impressed with the team and options. My first time using a motorcycle trailer and Andrew, along with two other team members, went above and beyond to make sure I had what I needed and was safe. Job done and returned within a few hours. THANK YOU U-Haul!

tracey H. 
Rating:
5.0

everything was perfect

Jacob C. 
Rating:
4.0

Very quick and courteous

Jennifer A. 
Rating:
5.0

Quick service

patrick R. 
Rating:
3.0

Customer did not leave a comment.

Keyvan T. 
Rating:
5.0

Consider closing later. The only appointment available was for 2:30pm, we didn't even know till we got there that they closed at 5pm. Once getting there the process took about 20 minutes, taking more time away from us. We literally rushed everything because we didn't have enough time.

Vivian C. 
Rating:
4.0

I was quite surprised on the additional amount you charged for a truck per mileage. I may seek a different option next time just because it's not really that affordable

Holly F. 
Rating:
5.0

Awesome customer service and great people working there.

Jimmy P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Pick-up was slow. Everything else was excellent

Robert D. 
Rating:
4.0

The parking lot is difficult. Parking is very limited, and it can be tough to find a place to park or to get out of the lot after returning the truck.

SUSAN H. 
Rating:
4.0

Everyone I worked with was very helpful and always seemed to put my needs first. Was quite impressed.

Graham B. 
Rating:
4.0

Everything was great. Employees were very kind. But there was only one employee at the register. There was a very long line at 8:30 am. Understaffed branch. There needs to be more employees.

MUHAMMED FIRAT O. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
5.0

The only issue I have is that the original location that I used for my reservation was in Santa Ana. We were clearing out storage units located 1.9 miles from the Uhaul at 822 S Harbor Blvd, Santa Ana, CA 92704. This caused me to have to pay for additional 15.4 miles. I really don't think that was right or fair.

William R. 
Rating:
5.0

The woman that checked us in made all the difference. She was very knowledgeable and friendly. Went the extra mile on cleaning the dirty windshield and the vehicle walk around.

Crystal T. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

The girl who worked at the counter the day we got our rental was awesome.

Dominic B. 
Rating:
4.0

A little bit faster procedure process. Everything else is perfect. The vehicle was excellent!!!

Monika B. 
Rating:
3.0

I've never been rented such a damaged and beat up truck before. It literally had a tear on side. They had all these x's to mark previous damage. It was really bad.

JeanAnn K. 
Rating:
4.0

Please consider adding a cell phone holder on the dash board.

Ana R. 
Rating:
5.0

Customer did not leave a comment.

Sandy W. 
Rating:
5.0

Customer did not leave a comment.

PUZANT S. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Excellent customer service inside and outside

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Rodney K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The guy who checked in the truck was excellent and polite.

Anthony R. 
Rating:
4.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

remember to take padlock off the back of the truck please =).

Elaine C. 
Rating:
5.0

Customer did not leave a comment.

Doug N. 
Rating:
5.0

Unbelievably great experience. Don't' change a thing, just keep your consistency. Staff was sharp,cordial,hardworking,organized. Equipment worked well. All moving supplies available to purchase really makes it easy GREAT COMPANY!!!!.

Bret M. 
Rating:
5.0

Sales man. Paniagua was extremely professional and patient …made my experience amazing ..Norma Segoviano

Norma S. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
5.0

Pretty smooth process….. funky having to call someone to approve the rental? Great service great truck Job done!

Robert C. 
Rating:
5.0

Outstanding customer service and they kept me apprised of the status of my belongings.

Shenita H.  |  Overall Experience 
Rating:
1.0

I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.

Cara G.  |  Overall Experience 
Rating:
5.0

The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!

Richard W.  |  Overall Experience 
Rating:
4.0

Very good service!

Anahita D.  |  Overall Experience 
Rating:
4.0

N/A

cynthia r.  |  Overall Experience 
Rating:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Overall Experience 
Rating:
1.0

My shipment was 4 days late. I would like to request a refund for the late delivery.

Jeff W.  |  Overall Experience 
No reviews have been submitted for this location.

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