I reserved my truck here. Then a few days before pick up I drive in to get boxes and was told there is no where to park so go park on a different street. I left and got boxes at a friendlier establishment. Picking up truck again NO PARKING so rudely again told to park on another street and walk. Not customer service based and don't seem to care.Crystal W.
Customer Reviews for U-Haul Moving & Storage of Costa Mesa
Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer service lacking. No place to park your car. Etc.Hasan R.
Great group of helpful peopleMark W.
The check out process took way you long.maranella C.
Not happy with the following items: Having to use my cellphone to accomplish items which were always in the past handled one the counter (your apps did not work and website useless; Trucks were dirty: having to negotiate the start of my driving experience with just 1/4 tank of gasoline was troublesome and too much room for fill-up machinations; threatened with a "convenience fee" on top of the already price structure was not appreciated; tires were obviously low on air. side mirrors difficult to localize. Just a bad experience overall. That said, your personnel were extremely helpful and courteous.Joel T.
El cliente no dejó un comentario.Ari D.
I normally have great service at this location, but this morning was much different. The gentleman behind the counter when I walked in decided to tape up a box while I waited. When he was finally done he looked at me and said â€œ yeahâ€œ I replied â€œjust waiting on youâ€ he replied â€œI'm waiting on you nowâ€ I replied â€œyou must be having a bad dayâ€ he said no but you must be. From now on I will drive the extra miles to go somewhere else where I get treated better. Again this wasn't my normal experience with this location, but this young man was rude and didn't want my businessMike G.
El cliente no dejó un comentario.Richard D.
Everyone was really helpfulJulio R.
The young woman who checked me in was incredibly rude.Renae B.
they had no parking for customers and asked me to park around the block in the neighborhood. A walk of about 1/2 mile. I asked them if i could park in the parking lot since i had knee surgery about 1 month ago. they said "NO". I paid another customer $20 to follow me so i could park and give me a ride back. Unbelievable!! they had plenty of empty spaces , I WILL NEVER USE THIS LOCATION AGAINjames D.
El cliente no dejó un comentario.Kent C.
I was over/falsely charged for gas. If your 15ft trucks take 5 gallons of gas for 11 miles, you definitely have an issue with over charging. Or even the 3 gallons I was charged for. I put back 2 gallons. Makes little to no sense to rent from you.Steven J.
Great customer service easy transaction excellent vehicle U-Haul number one to meDaniel J.
Cheaper pricesshamer W.
El cliente no dejó un comentario.Samuel C.
El cliente no dejó un comentario.Jeovanni G.
El cliente no dejó un comentario.jacob F.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Kyre L.
Sun visor was broken Kept falling into the window Excellent customer service and very friendly and helpful employees App made is super easy to rent ThanksLisa S.
El cliente no dejó un comentario.Srikanth V.
El cliente no dejó un comentario.patrick A.
Love the friendly and helpful employees at the Costa Mesa uhaul!Rodney K.
I was charged for equipment I didn't even getBen D.
El cliente no dejó un comentario.Bill P.
Great employees, from the gentleman who got me setup with the truck to the gentleman who were out in the lot checking out and checking in the truck.Jeovanni G.
Great attentive customer services. I will definitely come back to this location to rent again.Hiro N.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.Mario G.
El cliente no dejó un comentario.Nicolette P.
Perfect moving day convenient location and gas station right around the cornerDeanna K.
El cliente no dejó un comentario.Alan N.
Your final drop off procedures had technical difficulties. I never had a chance to check out after I followed all the instructions with uploading etc.... even though I was first to drop off my 20' truck, as others were showing up behind me they too had similar issuesUwe R.
El cliente no dejó un comentario.Gregory W.
El cliente no dejó un comentario.Michael S.
Very clear reservation process and helpful staff. Van was clean and in good condition.MELINDA D.
El cliente no dejó un comentario.Ajay C.
El cliente no dejó un comentario.Aby E.
The entire staff from beginning to end were RUDE RUDE RUDE!!! From the guy who told me where to park, to the chick who checked us in to the guy who checked us out...terrible experience. I will spread the bad news about this location. And get rid of the people harassing you as you drive in looking for a job. So unprofessional!!!Martha F.
El cliente no dejó un comentario.Bill P.
El cliente no dejó un comentario.Kristina I.
Great attitudes, great customer service!Shawn J.
None. The woman who dealt with us re. IDs and payments was very helpful and patient, which was much appreciated. Thank you, you made it all an easy experience.Elizabeth T.
El cliente no dejó un comentario.Ryan D.
El cliente no dejó un comentario.RICHARD C.
Very nice and helpful staff ! 10/10Cody D.
Trailer had minor damage all over it and door would stick, making it difficult to operate. Hitch was all rusted.Amy C.
I did not hear your return gasoline policy at the time of rental , i assumed it was the same as every car and truck rental company in America. its full when you take it out so you return it full or pay a $10 a gallon fee. so i rent your truck, I buy full coverage insurance, i buy boxes and paper and tape from your store, i drive the truck a maximum of 40 miles. 1 block away from your store i go to a gas station to top the truck off with gas prior to return, i start the fueling process i open the back of the truck and sweep it out then fold stack and count the 48 furniture pads i rented from your store. then i go to the pump to return the nozel to the pump and the pump reads $200. I thought man i only drove the truck 40 miles so i return the truck to your store, early 5 hours before its due back all clean and full of fuel like any responsible renter would do, hand over the keys and explain that the truck took $200 worth of gas and am roudly told i should have read my contract we dont credit back gas unless the truck goes out under 1/4 of a tank or less. so i look at my contract and the truck went out with 1 small mark above 1/4 tank i explain that i was not told your gas policy or did not hear it and again am told sorry nothing we can do, so i ask for the truck keys back so i can take the truck back to my house and get my $160 worth of gas out of it because i had returned the truck 5 hours early and was rudly told that sorry they cant give me the truck back because i was going to get my fuel out of it. so i asked what they do when someone returns a truck without enough fuel in it and was told that the renter is charged for the missing fuel. i was pretty upset by now and a nice counter girl of yours said she would take my information down and talk to the store manager when he returned in 2 to 3 days but she could not promise anything. so im going to wait 3 days and hopfully get a call from the manager telling me they are going to reimburst me for the extra gas or at very least let me get it back myself. and if that does not happen i will spend every minute i can telling this story and discuriging everybody i know and work with and talk to from doing business with Uhaul. i will steer them to Baker rentals / Sunbelt where business is conducted properly.Michael W.
El cliente no dejó un comentario.BARRY W.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Holton B.
El cliente no dejó un comentario.Gonzalo F.
El cliente no dejó un comentario.kevin S.
El cliente no dejó un comentario.Andres F.
Super impressed with the team and options. My first time using a motorcycle trailer and Andrew, along with two other team members, went above and beyond to make sure I had what I needed and was safe. Job done and returned within a few hours. THANK YOU U-Haul!tracey H.
everything was perfectJacob C.
Very quick and courteousJennifer A.
Quick servicepatrick R.
El cliente no dejó un comentario.Keyvan T.
Consider closing later. The only appointment available was for 2:30pm, we didn't even know till we got there that they closed at 5pm. Once getting there the process took about 20 minutes, taking more time away from us. We literally rushed everything because we didn't have enough time.Vivian C.
I was quite surprised on the additional amount you charged for a truck per mileage. I may seek a different option next time just because it's not really that affordableHolly F.
Awesome customer service and great people working there.Jimmy P.
El cliente no dejó un comentario.Robert S.
Pick-up was slow. Everything else was excellentRobert D.
The parking lot is difficult. Parking is very limited, and it can be tough to find a place to park or to get out of the lot after returning the truck.SUSAN H.
Everyone I worked with was very helpful and always seemed to put my needs first. Was quite impressed.Graham B.
Everything was great. Employees were very kind. But there was only one employee at the register. There was a very long line at 8:30 am. Understaffed branch. There needs to be more employees.MUHAMMED FIRAT O.
El cliente no dejó un comentario.Donald P.
El cliente no dejó un comentario.Todd K.
The only issue I have is that the original location that I used for my reservation was in Santa Ana. We were clearing out storage units located 1.9 miles from the Uhaul at 822 S Harbor Blvd, Santa Ana, CA 92704. This caused me to have to pay for additional 15.4 miles. I really don't think that was right or fair.William R.
The woman that checked us in made all the difference. She was very knowledgeable and friendly. Went the extra mile on cleaning the dirty windshield and the vehicle walk around.Crystal T.
El cliente no dejó un comentario.Michael V.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Lawrence D.
The girl who worked at the counter the day we got our rental was awesome.Dominic B.
A little bit faster procedure process. Everything else is perfect. The vehicle was excellent!!!Monika B.
I've never been rented such a damaged and beat up truck before. It literally had a tear on side. They had all these x's to mark previous damage. It was really bad.JeanAnn K.
Please consider adding a cell phone holder on the dash board.Ana R.
El cliente no dejó un comentario.Sandy W.
El cliente no dejó un comentario.PUZANT S.
El cliente no dejó un comentario.Randy L.
El cliente no dejó un comentario.Dean S.
Excellent customer service inside and outsideMARK L.
El cliente no dejó un comentario.Rodney K.
El cliente no dejó un comentario.Robert S.
The guy who checked in the truck was excellent and polite.Anthony R.
El cliente no dejó un comentario.Susan G.
remember to take padlock off the back of the truck please =).Elaine C.
El cliente no dejó un comentario.Doug N.
Unbelievably great experience. Don't' change a thing, just keep your consistency. Staff was sharp,cordial,hardworking,organized. Equipment worked well. All moving supplies available to purchase really makes it easy GREAT COMPANY!!!!.Bret M.
Sales man. Paniagua was extremely professional and patient â€¦made my experience amazing ..Norma SegovianoNorma S.
El cliente no dejó un comentario.Jose T.
El cliente no dejó un comentario.Beth W.
Pretty smooth processâ€¦.. funky having to call someone to approve the rental? Great service great truck Job done!Robert C.
Great customer service. Assisted with items needed for move. Answered all concerns & questions. Fast & easy pick up & return of rental.Anna H.
El cliente no dejó un comentario.Joseph Z.
Great experience! Customer service was excellent! My representative was knowledgeable and kind and very efficient. ( and Pops is the best! )Michelle V.
Outstanding customer service and they kept me apprised of the status of my belongings.Shenita H. | Overall Experience
I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.Cara G. | Overall Experience
The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!Richard W. | Overall Experience
Very good service!Anahita D. | Overall Experience
N/Ccynthia r. | Overall Experience
I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.Frank G. | Overall Experience
My shipment was 4 days late. I would like to request a refund for the late delivery.Jeff W. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Enviamos de un lado al otro de la ciudad o del mundo!
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¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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