Customer Reviews for U-Haul Moving & Storage of Costa Mesa

10,010 comentarios

2680 Newport Bl   Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)

(949) 631-1250

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(949) 631-1250

2680 Newport Bl
Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
4.0

The staff were very helpful. Everything was great. It was a bit expensive in my opinion, but I would definitely use UHaul at this location in the future.

Jan S. 
Clasificación:
5.0

The inside of the truck was a little dirty in the cup holder area but other than that all was fine with the unit's cleanliness.

AARON H. 
Clasificación:
5.0

Rick was outstanding !!!

RANDALL W. 
Clasificación:
5.0

Amazing service at the pickup location in Costa Mesa. Total professionals.

MATTHEW A. 
Clasificación:
5.0

The staff are knowledgeable and helpful everything went smoothly. Definitely I'd recommend it to anyone

NAGLAA R. 
Clasificación:
2.0

We rented the Ready to Go plastic boxes for an upcoming move, however they were so dirty we didn't even end up using them. They were covered in dust and smelled awful. Please sanitize your equipment thoroughly before renting it out to customers. Especially during a pandemic. Customer service was fine.

Camille C. 
Clasificación:
5.0

It was very easy to see from the street. Plenty of parking, very friendly personnel. Easy check in and representative ensured we understood how to work with equipment. Very happy with service.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazzmin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN N. 
Clasificación:
2.0

I cannot believe your rep has to call another phone number of mine that belonged to my sister and/or my aunt at 7am in the morning for some reason. I already had driver's license and paid the rental via credit card. I've always rented fro Uhaul and this is the first bad experience I ever had. Totally unnecessary and worthless to bother relatives about my rental!!!!!!!

PHILIP C. 
Clasificación:
5.0

Everyone was friendly and very helpful

MARYANN W. 
Clasificación:
5.0

The license confirmation process via text was confusing

GLENN C. 
Clasificación:
5.0

Thank you for helping us to return car - great customer service representative

Vjatseslav J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmed A. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL A. 
Clasificación:
5.0

Excellent customer service and very clean UHaul location.

Austin M. 
Clasificación:
5.0

Great staff and great help

RIAN L. 
Clasificación:
5.0

Great staff

FRANCIS C. 
Clasificación:
5.0

Excellant Service

GERALD N. 
Clasificación:
5.0

Nice location, easy to deal with.

ELLEN C. 
Clasificación:
5.0

The guy I turned in the truck into. Was nice and very fast. Great job

Tyler M. 
Clasificación:
4.0

No complaints. Staff helpful and responsive.

DANA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dung N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DICCON W. 
Clasificación:
1.0

Horrible. I rented out a uhaul and set up pick up for after hours. They lock the trailer and email you the code to unlock the uhaul so u can access the key. Well, unfortunately they gave me the wrong code for the lock which forced me to cancel and delay my move and i had to pay the movers. So I had to go back on Sunday and even the employee couldn't unlock the truck for me. And it took about 30 min for them to access the correct code to unlock the trailer. I complained, and the front desk girl that was working that morning said she would credit me back $50 and it would be added to my card. It is now SEPTEMBER 16 and still no refund !!!!! Someone needs to call me ASAP!

Caroline R. 
Clasificación:
2.0

El cliente no dejó un comentario.

jason K. 
Clasificación:
5.0

Absolutely nothing. I have used your services many times and never disappointed. Your staff is awesome and always helpful, professional and courteous. Would never go anywhere else.

CRYSTAL P. 
Clasificación:
1.0

I will never recommend UHaul nor will I use UHaul again. This has been a horrible experience renting from this company.

CHRISTOPHER L. 
Clasificación:
1.0

Your customer service rep, Anona was the worst uhaul rep I've ever met. Normally my uhaul people are helpful, pleasant, quick to get what I need to get me on my way. Anona was anything but. She needs more training than there is time. She's a miserable woman who clearly hates her occupation. Uhaul needs people that love what they do. She's definitely not it.

alexander D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

it was quick and easy. thanks

Vagiz A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
4.0

Friendly and helpful staff

ALEX H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sierra L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITNEY B. 
Clasificación:
5.0

Extremely easy return.

Alan Dale A. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARY G. 
Clasificación:
4.0

Lines were long, but I understand the nature of the market demand right now.

Clarence A. 
Clasificación:
5.0

fast customer service

LESLIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALIREZA Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
3.0

The line was long about 60 minutes just to get service. It would be helpful to know you have to have someone they can call in case of an emergency AND that U-Haul has to confirm this with them. Thank you. I also noted that there was a small dent one of the fenders after I left, however I never noted this. What should I have done at that point?

MARK M. 
Clasificación:
5.0

Fast and efficient. All good.

Teressa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivek J. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEYED M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriano F. 
Clasificación:
5.0

These guys were amazing! So efficient, calm and respectful. When moving, sometimes stress and nerves get the best of people. Even in such a high stress job, every response from them was a reassuring and respectful response or good advice on how best to do things. Will definitely use again!

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gil Z. 
Clasificación:
5.0

Customer service was great, from front desk to the back , great service

RANDY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER V. 
Clasificación:
4.0

Just one star off for a long wait due to the semi-truck blocking exit, otherwise excellent.

URSZULA P. 
Clasificación:
5.0

excellent deal and experience, Well done UHaul and local staff. thank you

Ali K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bettye S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarin T. 
Clasificación:
5.0

Everyone made this CHANGE in my life so much better at the Costa Mesa location, so much happend so fast, thanks so much U HAUL in Costa Mesa👍🙂

CHRISTOPHER S. 
Clasificación:
3.0

The gas gauge showed full. The paperwork reflected the same. When I finished the day I filled the tank. I put 6.8 gals of gas in the tank. I only drove 23 miles. I brought my concern to the office. They said it probably needs a tuneup. Absolutely unbelievable answer. Even if the truck got 10 miles to the gallon I would have driven 68 miles to have spent that much gas. I drove 12 miles total. This is a deceptive practice and should not be tolerated. Shame on UHaul. I'll not forget this and will pass this experience on to anyone that will listen.

Don R. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Landon M. 
Clasificación:
3.0

El cliente no dejó un comentario.

GILBERT T. 
Clasificación:
5.0

They were super busy but they were really fast and the line was gone before you knew it.

STEPHANIE G. 
Clasificación:
5.0

I think you guys are doing good I have been renting cargo van with you and I have never have an issue with your service thanks

Marcos D. 
Clasificación:
3.0

Hey, I was charged an extra $20 for an after hours fee. What's that about?

KYLE K. 
Clasificación:
5.0

The employee who helped us at Costa Mesa was very professional, helpful and overall very knowledgeable. He made it easy for us to return the equipment with no hassle.

TORI L. 
Clasificación:
1.0

The lady at the front was very rude and mean. I don't think I want to come back there if she is there

THUAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher V. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Check in was fantastic and same with return. Your team at Costa Mesa is incredible!!

MICHAEL F. 
Clasificación:
5.0

Everybody was outstanding.

MEHRAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERTO A. 
Clasificación:
5.0

Nothing to improve. Customer service was great and everyone was incredibly helpful.

JENNA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
1.0

The new call another person requirements wastes a lot of time. I was no. 3 with one person at the counter, and it took over 20 minutes to check in, even though you already had my credit card. I was just renting a trailer. This should have taken 5'. The trailer had lots of hangar rash and then i'm comparing it to the trailer when new. Of course i'm not going to accept it and had to take a bunch of pictures. What happened to the old system of not worrying about anything with an x by it. Then the staff did't pull the trailer out but i had to back to it, and could barely get it out w/o hitting the other trailers about 8 inches away. You used to be fairly quick, fast, and easy. This was a terrrible experience.

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERKAN U. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SRINIVAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
2.0

This was not my preferred pick up location. Uhaul called the day before my move to tell me I needed to pick up from this location instead. When I arrived there was no parking available to leave my vehicle. I was told to go find street parking then walk back to the store to pick up the truck.

CHLOE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE M. 
Clasificación:
5.0

Very friendly and efficient employees.

RICHARD H. 
Clasificación:
5.0

Employees are friendly and helpful …

LIDIVINA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS W. 
Clasificación:
5.0

Great experience. Very customer focused team onsite.

RAYMOND T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESMERALDA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINA N. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIANNA M. 
Clasificación:
5.0

The app is good, but doesn't work smoothly. I uploaded my license and it wasn't there when I picked up my trailer. When I checked out. I couldn't upload the trailer pics requested. The staff did a great job in both cases. Humans-2 technology-0. 😉 Technology did get me started, and allowed me to adjust my schedule seamlessly. Gracias.

SAMUEL S. 
Clasificación:
1.0

Left an AirPods / multi tool Did not bother to call me or return it right away until I called and file a claim the night I dropped off the rental truck Poor customer service

RENATO N. 
No se han enviado comentarios para esta ubicación.

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