Customer Reviews for U-Haul Moving & Storage of Costa Mesa

10,073 comentarios

2680 Newport Bl   Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)

(949) 631-1250

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(949) 631-1250

2680 Newport Bl
Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

JANICE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P. 
Clasificación:
1.0

Not only was the van reserved not available, but after returning the truck I was charged more than the .79 cents a mile quoted !! When questioned the gal went into some repetitive speech as if she had no recourse and was zero help. I am mad !! Uhaul has just lost my business as this business partner doesn't appreciate the underhanded business practice shown yesterday !!!!

LISA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN B. 
Clasificación:
5.0

Their entire team were so friendly and helpful and I would recommend this location to all my friends. Thank you very much and stay safe!

JANET W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
4.0

Good customer service, had to wait a little bit while staff was preoccupied and didn't quite acknowledge that I was there for the first few minutes. Overall good service but slightly sketchy location.

Shawna T. 
Clasificación:
1.0

terrible check in experience, every truck was blocking customer parking, always hidden fees at the end (even though I estimated mileage properly) and I accidentally put more gas in the tank than needed and wasn't reimbursed (but of course would be charged $7/gallon if I underfilled). Could not be any unhappier, would have used ANYONE else if UHaul wasn't the only game in town.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SWAROOP D. 
Clasificación:
5.0

The lady who helped me was AMAZING! She helped me out so much and was there when I dropped off too and did an amazing job !

SHELBY C. 
Clasificación:
1.0

Was given the rental on complete empty. It had less than 10 miles left before it ran out of gas which gave me just enough time to find the nearest gas station, which is a huge inconvenience as I then had to make a stop while movers were waiting at my house. At the end of the day, it took me about 30 minutes to check out because the customer service was so slow!

MADELINE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry L. 
Clasificación:
1.0

The gas gauge was filled to just above 1/4 tank but the desk agent said it was filled to just below 1/2. Shame on me for not taking a picture to prive the gas in the tank was leas than what was told to me… but I was never told to check everything either! I was not directed to the app either, everything was manual and I took the wors of the desk agent. So when I filled it up exactly where it was when i left, The checkout agent said i owed another $15. I don't know how that could be possible because I already spent $25 putting 6 gallons in. I only went 60 miles, even if those trucks only get 10mpg that means i used only 6 gallons. No way on earth i should have been charged another $15. Very disappointing.

MICHAELG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
1.0

Check in process is so slow and manual, took an average of 8 minutes to process each customer. Guy who checked me out said I needed to return the unit to a different location. He charged me for two days instead of one. Said I'd get the money back when I returned it before 10. I returned at 8; never got the money back. Felt really shady. U-Haul is ripe for a competitor to put them our of their misery. Carrier pigeon would have been a faster way to get a trailer.

JUSTIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIAN F. 
Clasificación:
5.0

I don't have any recommendations, but would like to say that Nick and the team are great.

JAYSON Y. 
Clasificación:
3.0

The staff was very short with us and not very friendly at all. The lot was clean and very low on their inventory. We just felt the staff from the front office to the lot people were not very friendly and more rude towards us.

JULIE M. 
Clasificación:
5.0

Good customer service

Nikole N. 
Clasificación:
5.0

Very helpful and kind. Thank you

Nikole N. 
Clasificación:
1.0

The snottiest, most disrespectful, curt, abusive, disdainful, unprofessional, unkind, horrific 'customer service' (snicker) I've ever experienced. I was *physically threatened* by 2 employees for not returning a 9 foot van to the "right fucking place." The inside staff *deleted my reservation* by mishandling my phone, then insisted they did not. You cannot 'skip the line' as the app says. 51 minute wait to be helped. No eye contact. Short and terse. Severely and profoundly psychologically disturbed employees filled with hatred for their fellow man. Allowed a racist rant about "filthy Mexicans" as they continued to help the racist and ask if he needed boxes and tape. It was an hour-long descent into the heart of darkness. You want to shower the vile slime that emanates from these troglodytes off you as soon as possible. How this disorganized grabasstic shit show continues to operate tests the limits of human credulity. I reserved on a Thursday, checked in online outside at 9:30 AM on a Saturday, and didn't get to the front desk only to have the staff delete my res until 10:51 AM. What can U-Haul do? Consider an immediate overhaul. Maybe change your name to that. Teach these horrible awful damaged people to (1) seek professional therapy paid for by the company, (2) add mandatory customer interaction classes or immediate termination, (3) observe and supervise their implementation or else get rid of these hideous on the inside, cat murdering psychopaths.

BRIAN M. 
Clasificación:
5.0

Send money!

Gilbert L. 
Clasificación:
4.0

The only Big problem I had was the problems I had in your inner net site; in verification of truck's condition!!!😖

JAMES N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT DANA P. 
Clasificación:
4.0

Never any parking. Always a traffic jam since they took on so many more vans for rentals. Will continue to go there as everyone is so nice.

SCOTT J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janelle C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry L. 
Clasificación:
5.0

The strap that goes over front drivers tire was broke in half and couldn't be used over tire. I ran strap through wheel opening to use car trailer but wasn't really safe.

PAUL C. 
Clasificación:
4.0

The inside was dirty all around the cup holder! Yuck!

PATRICIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA F. 
Clasificación:
5.0

GREAT service from the staff. Very impressed with the friendliness and efficiency.

Gregory R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
2.0

Long line, unfriendly staff.

Patrick G. 
Clasificación:
1.0

Rude, racist “hitch specialist” Jacob I believe. Took pictures with his cell phone of me with out my consent! Felt violated when asked what he was doing he said he had to take pictures of me to show the cops if I stole his truck!! Really? I said what? He said company policy do you want the truck or not? I said I need the truck I've rented before from here and no one has ever done this nor told me about this? He said again you want the truck or not raising his voice and I asked for his manager and said no one was there but him. I continued to question this and he said you can call cooperate and tell them about it. I said you have a copy of my ID my debit and my home address and he said and? Your picture ID doesn't look like you again who are the cops going to find? This On another scale of rude unprofessional racist because he's Caucasian and I'm Hispanic! Never have I ever felt more discriminated like I did that morning. I will speak to cooperate his immediate manager. Local media whoever I have to ! No one should have to go and pay for a service and get this treatment! By the way I asked if he was the owner because he kept repeating “my trucks” “my trucks” left and right and he held himself from calling me a bad word he's like no I don't own this ___ paused and said I'm a “specialist” he said! I said specialist? I stayed, well since you took pictures of me without my consent and stated that was the only way you lend me “your truck “and you keep repeating “your trucks” and you calling the cops to get “your truck” back I figured you own the place ? He stayed quite on that one! Idiot!

GABRIELA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikole N. 
Clasificación:
5.0

Staff is friendly, organized. Great experience.

JOSE P. 
Clasificación:
1.0

The woman at check out was extremely rude! I would never ever deal With this location again. I told my husband while we were waiting to be checked out I'd never had issues hear before and she inserted herself into my conversation and said “we don't have issues” . I explained this was a conversation directed at my husband, how dare she get in the middle of a conversation not directed at her. This was after she gave me attitude because I questioned why she needed my information if I was not the driver. All I was looking for was an explanation. It was incredibly disappointing having to deal with this woman.

RICARDO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD ALAN M. 
Clasificación:
4.0

Gas mileage. You advertise on the side of my truck "Fuel Saver Chasis Skirt Optimize Your Fuel Economy" And yet, driving 30-35 nph 17 miles (all but one with an empty bed) cost me 3 gallons. Do YOU believe 6- miles per gal is "Fuel Economy" in the eyes of your market? Some people may see it as disingenuous.

THOMAS C. 
Clasificación:
3.0

Oil was below min level, issues with brakes and bald rear drivers side tires. May need a service mechanic on site.

R Jason K. 
Clasificación:
5.0

Great people working there to make the process easy and really Friendly. Thank you Mac and Finley.

Kevin K. 
Clasificación:
1.0

I tried to park the car while my wife dropped off the truck. An employee came out of the building and screamed at me to get out of the parking lot because they were not open yet and it was 15 minutes before opening and we were just trying to do the app drop off. The app drop off also had browser problem for the geolocation so we had to walk around the building and attempt several things with the browser to get it to work. The guy was the worst though I've never been chased off by an employee for trying to return his equipment.

Margaret R. 
Clasificación:
5.0

Great experience. Simple and easy✌️

DAVID H. 
Clasificación:
5.0

Waits can be longer than seems necessary. Lots of questions to answer, lots of steps and details to go through in order to rent a truck. Calling a friend to verify emergency contact seems unnecessary. Can take 1/2 an hour or more to get out the door. Seems excessively long in order to pick up a truck. Telephone wait times are also quite long and it is frustrating that one is always routed to a call center rather than being connected to the location where you're going to pick up the vehicle.

KIRK S. 
Clasificación:
3.0

The van was FILTHY on the outside! Not acceptable at all. I wanted to return it and get a cleaner vehicle but the line was too long and I had a moving deadline to execute. I've rented from UHaul many times over the past 30 years and I have never rented a vehicle in such need of a wash. When I dropped it off, they just looked at the mileage, made sure the inside of the back was not trashy, and then backed it up into the "available" lot! So the next person who rents it, will also drive away in a filthy vehicle. I like this location bc its close to my house, but next time I will look for another UHaul spot.

JANENE A. 
Clasificación:
5.0

No one was available for several minutes when I returned to check in the truck.

MARK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL T. 
Clasificación:
3.0

Typical long wait to get the pick-up but that's not the team's fault. U-haul could probably take a lead from the rental car companies where previous renters can just walk up and pick up and leave without having to wait in lines. Leave those to the new renters and others without a simple pick-up.

Mark Y. 
Clasificación:
3.0

Ivan was super friendly and helpful. Was a quick check out and he was very professional.

Angelica C. 
Clasificación:
3.0

Customer service lady I had was rude in a discreet manner, like how she repeated herself of the 3 different questions I had. She would explain something and I would ask her a question but instead of explaining in a different way that I may understand she would just repeat what she said and not once but twice. U need better customer service in ur front of the line cuz I promise I will not go back n I definitely will spread the word, Trust

Sherry A. 
Clasificación:
5.0

Great customer service. Speedy and efficient. Cargo van was brand new. Great experience all around!

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo C. 
Clasificación:
5.0

Shoutout to Marie in the Fullerton area office for her amazing customer support. Planning this move was extremely stressful for me, in the midst of a personal crisis, and she was so supportive and just a wonderful resource. Several others in the Fullerton office were also super helpful along the way. Thank you to the whole team!

JOANNA K. 
Clasificación:
5.0

I would like to shine a favorable light upon Jacob at the Old Newport Boulevard-Costa Mesa facility for his good skill installing a tow hitch on my Honda Civic sedan. It is quite unobtrusive yet very functional and allows me to pull a small U-Haul trailer. Other staff members have been very good to me over the years as well.

BENJAMIN B. 
Clasificación:
5.0

Nicholas was amazing! He answered all my questions and the whole process was simple and easy! It also made it super convenient that I could drop off the truck after hours since I only needed the truck for a few hours after work. I will definitely recommend this location to friends and family!

TAYLOR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
4.0

The staff were very helpful. Everything was great. It was a bit expensive in my opinion, but I would definitely use UHaul at this location in the future.

Jan S. 
Clasificación:
5.0

The inside of the truck was a little dirty in the cup holder area but other than that all was fine with the unit's cleanliness.

AARON H. 
Clasificación:
5.0

Rick was outstanding !!!

RANDALL W. 
Clasificación:
5.0

Amazing service at the pickup location in Costa Mesa. Total professionals.

MATTHEW A. 
Clasificación:
5.0

The staff are knowledgeable and helpful everything went smoothly. Definitely I'd recommend it to anyone

NAGLAA R. 
Clasificación:
2.0

We rented the Ready to Go plastic boxes for an upcoming move, however they were so dirty we didn't even end up using them. They were covered in dust and smelled awful. Please sanitize your equipment thoroughly before renting it out to customers. Especially during a pandemic. Customer service was fine.

Camille C. 
Clasificación:
5.0

It was very easy to see from the street. Plenty of parking, very friendly personnel. Easy check in and representative ensured we understood how to work with equipment. Very happy with service.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazzmin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN N. 
Clasificación:
2.0

I cannot believe your rep has to call another phone number of mine that belonged to my sister and/or my aunt at 7am in the morning for some reason. I already had driver's license and paid the rental via credit card. I've always rented fro Uhaul and this is the first bad experience I ever had. Totally unnecessary and worthless to bother relatives about my rental!!!!!!!

PHILIP C. 
Clasificación:
5.0

Everyone was friendly and very helpful

MARYANN W. 
Clasificación:
5.0

The license confirmation process via text was confusing

GLENN C. 
Clasificación:
5.0

Thank you for helping us to return car - great customer service representative

Vjatseslav J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmed A. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL A. 
Clasificación:
5.0

Excellent customer service and very clean UHaul location.

Austin M. 
Clasificación:
5.0

Great staff and great help

RIAN L. 
Clasificación:
5.0

Great staff

FRANCIS C. 
Clasificación:
5.0

Excellant Service

GERALD N. 
Clasificación:
5.0

Nice location, easy to deal with.

ELLEN C. 
Clasificación:
5.0

The guy I turned in the truck into. Was nice and very fast. Great job

Tyler M. 
Clasificación:
4.0

No complaints. Staff helpful and responsive.

DANA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dung N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DICCON W. 
Clasificación:
1.0

Horrible. I rented out a uhaul and set up pick up for after hours. They lock the trailer and email you the code to unlock the uhaul so u can access the key. Well, unfortunately they gave me the wrong code for the lock which forced me to cancel and delay my move and i had to pay the movers. So I had to go back on Sunday and even the employee couldn't unlock the truck for me. And it took about 30 min for them to access the correct code to unlock the trailer. I complained, and the front desk girl that was working that morning said she would credit me back $50 and it would be added to my card. It is now SEPTEMBER 16 and still no refund !!!!! Someone needs to call me ASAP!

Caroline R. 
Clasificación:
2.0

El cliente no dejó un comentario.

jason K. 
Clasificación:
5.0

Absolutely nothing. I have used your services many times and never disappointed. Your staff is awesome and always helpful, professional and courteous. Would never go anywhere else.

CRYSTAL P. 
Clasificación:
1.0

I will never recommend UHaul nor will I use UHaul again. This has been a horrible experience renting from this company.

CHRISTOPHER L. 
Clasificación:
1.0

Your customer service rep, Anona was the worst uhaul rep I've ever met. Normally my uhaul people are helpful, pleasant, quick to get what I need to get me on my way. Anona was anything but. She needs more training than there is time. She's a miserable woman who clearly hates her occupation. Uhaul needs people that love what they do. She's definitely not it.

alexander D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

it was quick and easy. thanks

Vagiz A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba