I had a really great experience dealing over the phone with the Costa Mesa location compared to the reservation agent off location. The truck worked out great!Burgess N.
Customer Reviews for U-Haul Moving & Storage of Costa Mesa
Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Abhishek J.
El cliente no dejó un comentario.NOE O.
El cliente no dejó un comentario.ANDRES D.
Discount for repeat long time renters.Sussanna D.
Everything was smooth with the reservation of the Truck, pick up was a Breeze out in 5 min.. the return was very friendly and also took 5 min super fast service 5 Star!Darren B.
El cliente no dejó un comentario.ALI S.
El cliente no dejó un comentario.REBECCA S.
Another positive U-Haul experience, the convenience is tough to beat. Just remember to return during open hours if possible to avoid the $20 fee, and make sure the return is logged in before you take off.JOSE P.
El cliente no dejó un comentario.ANTHONY RICHARD R.
El cliente no dejó un comentario.DAVID R.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.KATRINA T.
I have rented many vehicles over the years, including multiple U-Haul rentals, and this was the 2nd worst experience ever. Their extremely slow and arduous check-in process was ridiculous. Never had to do so many steps and extra procedures, as in this instance. By the time I waited 45 minutes in line, and then went through the process, this delayed the rental by 1 hour. I had a similar rental with same type of reservation at a Newbury Park location last month, and took about 5 minutes. Quick pic of my drivers license and done. I am guessing this location had a problem, and now everyone has to be treated like a criminal to rent a truck. It was just ridiculous. If I rent from U-Haul again, I will always call the location in advance to see if they have this stupid check-in process like this location.BRIAN F.
The owner and staff were awesome. Friendly, helpful, courteous. The equipment was just fine. Only a little difficult to move around the lot with traffic from other renters.MARK V.
When he asked for emergency contact he did not say he was also going to call it. A heads up or notice he was going to call it would have been nice so that I could send a text or call and let the person know they will be getting a call. I found that extremely inappropriate. He did not have permission to call, it was said to be â€œin case of an emergency.â€ Not to verify and in case of emergency.EMIL S.
Great staff even when they are very busyWilliam B.
El cliente no dejó un comentario.Garrett R.
El cliente no dejó un comentario.TIMOTHY P.
El cliente no dejó un comentario.CINDY H.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.Reanna K.
El cliente no dejó un comentario.SCOTT S.
El cliente no dejó un comentario.DARWIN P.
Not much. Great value and service.JEFFERY M.
El cliente no dejó un comentario.FARIBA V.
No dolly was included even though I paid for it. A lock was still on the back of the van and delayed my move by 2 hours, resulting in my missing my move in time.Xudong F.
El cliente no dejó un comentario.James H.
The vehicle I drove had a littel over 115,000 miles on it. It ran well, but could use shocks and springs in the front end. The checkin line was a littel long, given that it was Memorial Day, and another person or two at checkin would have been beneficial. The check in process took about 30 minutes to even get to the front of the line. Thanks for the opportunity to comment.THOMAS S.
El cliente no dejó un comentario.DOUGLAS H.
El cliente no dejó un comentario.William V.
El cliente no dejó un comentario.Dennis C.
El cliente no dejó un comentario.MICHAEL B.
Very sweet and great customer service in person check in. Would rent againðŸ‘Thank you!CHANTEL H.
El cliente no dejó un comentario.Roger U.
Service was great and I'd recommend you to others..MYRON O.
El cliente no dejó un comentario.JERI P.
Even though I checked in on-line, I had to wait almost an hour to pickup my trailer. The process of checking in is extremely slow. It's almost as bad as the DMV!Kenneth K.
El cliente no dejó un comentario.James S.
Cargo Van was not clean but I wasn't expecting to pick up a beautiful vehicle. I needed a Cargo Van for a few hours and what I got did the trick. Pick up and return was excellent. No complaints.ERIC S.
I think hiring people that want to work is a must. You have the WORST customer service!!Gina G.
El cliente no dejó un comentario.Roger P.
El cliente no dejó un comentario.Adam G.
Fire the guy who helped meCOLE H.
I felt like I was at the DMV. Serviced was not goid other then the truck cane out fairly fast. But the attitude and unfriendly people were something that can improve by hiring someone other then anyone at the counter. These people were terrible and I'll do everything to not give them business again.ANTHONY P.
At the return, they tried to charge me for an â€˜extra hour' and keep my deposit I had to put on the trailer. Very disappointed with the matter of fact charging. The lady there only relented when I objected.Howard B.
El cliente no dejó un comentario.SAMUEL Q.
great customer service when returned truck!Jessica S.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.HUGO P.
The van was clean and well-tended. Good customer service. Great job! Please e-mail my receipt to email@example.com Thank you.DAVID B.
El cliente no dejó un comentario.Paul K.
Took forever and not very good customer serviceBRIAN D.
El cliente no dejó un comentario.Theodore T.
Clean windshield from hard water spots. Hard to see in direct sun light...WALTER S.
El cliente no dejó un comentario.Sina A.
El cliente no dejó un comentario.JOSHUA G.
I rented a truck for 19.95 just to get a sofa a few miles from my house, after all they charged me $ 71, it doesn't make senseWAGNER D.
El cliente no dejó un comentario.SCOTT M.
7 am reservation, online check in. Waited in line until 7:30, and the most infuriating part is they were helping a intercompany UHaul transfer while paying customers sat waiting. Had to wait as their only crew loaded him up too. Putting customers first is pretty simple, and after unnecessary delays in customer service, it's pretty much imperative.Gregory P.
If discounts are given over the phone, make sure that the pick-up location has the information before client comes in to pick-up equipment.Bruce K.
Well-stocked and friendly staff. Lot is small and gets busy and parking gets lean and tight.JERRY D.
Made a reservation for a 10' truck and when it was ready after 30 minutes of waiting, an employee parked it in front of me and walked away. I used the pre-check photos and website which was very helpful. When I got to my destination there was a gold padlock on the rear door and I had no key. That's not even the worst problem. I called and was on hold for 10 minutes, then the call center answered. They gave me the managers number which was incorrect. The person said I had the wrong number. Someone from the store called me back and said to just â€œbreak the lockâ€. I said I'm not a locksmith and do not want to damage the door. I asked to speak to a manager and she said she can reimburse me for miles, and I said thats not helpful since it was such a waste of time due to their mistake. She abruptly ended the conversation by saying â€œsorry, have a good day byeeeeâ€ in a completely rude and condescending manner as she hung up. I normally don't even write negative reviews but this was beyond annoying and unacceptable. Luckily when I returned, she was gone and Nick was able to help me. He was very friendly and helpful.Brett M.
El cliente no dejó un comentario.Steven A.
El cliente no dejó un comentario.JOSEPH H.
El cliente no dejó un comentario.CRAIG B.
El cliente no dejó un comentario.Leonard W.
El cliente no dejó un comentario.Maurice W.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.JOHN A.
El cliente no dejó un comentario.JOSE P.
El cliente no dejó un comentario.TRAVIS L.
Very customer service oriented and genuinely helpfulCHRISTOPHER H.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.WILLIAM F.
Terrible parking. Lengthy process and long wait at counter to get started.JAY R.
All customer service technicians were very courteous, friendly, professional. I will be using U-Haul again next weekAVA K.
I was really impressed with Isabell Mendez ,I had came by earlier you were so busy line coming out the door so I went to Home Depot and came back and by then she had all the customers taken care of. And probably she may have even had a few more while I was gone. they were busy outside also but they got me through quickly I appreciated. you were so busy today.JOHN J.
El cliente no dejó un comentario.Garrett S.
El cliente no dejó un comentario.MAREN G.
Best U-Haul I have ever been to.CHRISTINE N.
They did not have the truck in good working condition as far as seat would not slide up the equipment was broke had to drive back around and ask him to help me they did not show me how to use it as far as any of the equipment on the truck nor was the truck clean And I ran 25 minutes later because I had to wait in line for the other trucks that were ahead of me and you guys charge me plus the gas they were going to cover and they charge me extraSTEPHANIE L.
El cliente no dejó un comentario.Michael T.
Don't change anything, this is an excellent location. Well staffed and organized.Alexander R.
El cliente no dejó un comentario.JORDAN Y.
El cliente no dejó un comentario.JEFFREY ALAN H.
It would be nice to have better parking for customers. It can be very congested.nancy B.
El cliente no dejó un comentario.TARIQ A.
Quick friendly efficientRoderick M.
El cliente no dejó un comentario.STEPHEN H.
I had to pay more due to having to go to a further Uhaul because the truck I ordered from the Uhaul close to my house didn't have the truck I ordered.JEREMY S.
El cliente no dejó un comentario.ELYSE A.
El cliente no dejó un comentario.John S.
Great service all around JoeJoey R.
El cliente no dejó un comentario.Angel D.
The people there were extremely rude and unprofessional! Parking was a joke as well. Will never go back....It's amazing how people can have such poor customer service and still be employed!JOHN M.
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.CLYDE K.
The only available truck was the 26-foot truck, which the employee assured me was pretty much just like driving any other car as long as you got the back tires around the turns. Once I got in the truck, the cupholder was broken (not that I had a cup to hold), and I realized very quickly that driving it was much more like driving a boat than driving a car. I was stressed for the whole time I had it rented, and couldn't wait to get it back. Will not be renting anything above 15' again.CALVYN H.
Outstanding customer service and they kept me apprised of the status of my belongings.Shenita H. | Overall Experience
I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.Cara G. | Overall Experience
The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!Richard W. | Overall Experience
Very good service!Anahita D. | Overall Experience
N/Ccynthia r. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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