Comentarios del cliente para U-Haul Moving & Storage of Costa Mesa

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Costa Mesa

Grado total:

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Tonia A. en

Grado:

Originally my drop off was Campus Dr. Newport location. It was closed. There was no space to park the truck and no gate access. After 45 minutes of phone time with inefficient Uhaul personnel, I was asked to return at a different location. Also, gasoline level at pick up was well overestimated.

Robert H. en

Grado:

Great customer service. Friendly informative.

Jeffrey B. en

Grado:

El cliente no dejó un comentario.

Devon P. en

Grado:

Fabulous interaction with drop off. I would recommend this location.

Adam K. en

Grado:

El cliente no dejó un comentario.

Errol F. en

Grado:

El cliente no dejó un comentario.

Dallas M. en

Grado:

El cliente no dejó un comentario.

Hamed T. en

Grado:

Thank you

George T. en

Grado:

El cliente no dejó un comentario.

ian H. en

Grado:

I was surprised by how filthy the moving bins we rented were. We’re not going to eat off them, but a quick rinse of a hose seems like a simple step U-Haul could take.

Rick S. en

Grado:

El cliente no dejó un comentario.

richard F. en

Grado:

PLease find my black iPhone with a cracked glass, which may be in the van. Let me know'

Lloyd R. en

Grado:

Would be nice to have 2 people to check in customers at the opening of the day. I arrived early but still had to wait while the only clerk was working with a customer from scratch.

Jose P. en

Grado:

El cliente no dejó un comentario.

Timothy J. en

Grado:

El cliente no dejó un comentario.

Bruce C. en

Grado:

El cliente no dejó un comentario.

Jaymi R. en

Grado:

The pamphlet given for after-hours drop off states it will cost "20.00 for after hours drop-off", yet it was told that it was for no cost. I was not charged, but after a long day of loading/unloading, it was a bit frustrating to deal with the contradicting information. Also, the larger trailer was difficult to 'lift' off the ball after towing. I thought I had to use the crank jack to lift the trailer off the ball, but couldn't figure out how to release it (not like my boat trailer or any other trailer I have experience with), so thank goodness another late hour dropper offer was there to assist. It took three strong people- I could not have done it on my own and should probably be told that (I was told it is a simple release). Also- parking at the location didn't seem clear. Signage told us to drive to the rear, but upon checkout, the clerk told me to park it by the bay I received it from. Again, after a long day, it was not clear with certainty. These are little things that I have learned and will ask about upon my next rental, but perhaps could help someone else.

Raymond G. en

Grado:

El cliente no dejó un comentario.

Maya T. en

Grado:

It's very hard to get in/out of this location if you drive a car there. There's a turnaround drive-way, but no room to park your car in order to pay, so cars will block each other and people can't get in/out. Having space for customers to park their own cars while they pay would be extremely helpful. Service is very slow as well.

Mary G. en

Grado:

El cliente no dejó un comentario.

Timothy J. en

Grado:

El cliente no dejó un comentario.

Donald R. en

Grado:

Crew very professional and helpful.

Scott F. en

Grado:

Production machine and not for customer experience. The truck was filthy and we couldn’t see out of the windows. But you make it a point that the bed is clean and return it clean. Parking lot sucked and there is no where for customers to park!! I will NEVER come to this place. Look at yelp!! I will absolutely make sure people hear this. Where has customer service gone!! Call me.

Timothy J. en

Grado:

El cliente no dejó un comentario.

Wayne S. en

Grado:

Jacob did a great job hooking up the trailer and making sure everything was in working order.

Maricela L. en

Grado:

El cliente no dejó un comentario.

MARC T. en

Grado:

El cliente no dejó un comentario.

Bruce R. en

Grado:

El cliente no dejó un comentario.

Ryan S. en

Grado:

El cliente no dejó un comentario.

Stephen G. en

Grado:

El cliente no dejó un comentario.

michelle G. en

Grado:

El cliente no dejó un comentario.

susan P. en

Grado:

Nick working at the front desk was incredibly rude to say the least! There is no parking so you have to park your car around the corner. Big hassle! The guys working outside checking out and receiving the truck were great and very professional. Nick at the front desk needs to take some tips from them!

John D. en

Grado:

Don't ask old people to check in using their phone.

Daniel S. en

Grado:

Originally , I was suppose to pick up truck and car carrier at my local U-Haul in Lake Forest, 92630 (10 minutes away). Arrived at appointment time and told due to equipment problem I would have to go to Costa Mesa 92627 to pick up equipment. I was told I would get a $50 discouint for the inconvenience. It took 25 additional minutes to get to Costa Mesa, Rented truck and went home to load. Another trip to Costa Mesa (25 additional minutes) to get car carrier and $21.00 extra dollars to have car loaded. I couldn't get started for my destination until 1:50 pm, 2 hours later than planned. Friday afternoon traffic added more than 90 minutes to trip. What should have been approx 2 hours ended up being a 3 and 1/2 hour slow drive. Arrived in Helendale after 5 pm. It was closed. Worst U-Haul experience in my life.

John P. en

Grado:

Nothing , my counter rep was super helpful and courteous.

Sharin R. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

The check in process needs to be sped up.

Karen M. en

Grado:

El cliente no dejó un comentario.

William R. en

Grado:

Have used Uhaul for my Auto Transport needs for 5 years. Awesome AT. Highly recommend it.

Steven P. en

Grado:

El cliente no dejó un comentario.

robert F. en

Grado:

one thing - clean the inside of the windshield..........thanks for the great service

Timothy J. en

Grado:

El cliente no dejó un comentario.

david W. en

Grado:

kids are a little cocky like a trailer is technology, gimme a break. get off the ego boys.

James C. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

El cliente no dejó un comentario.

JEFF P. en

Grado:

El cliente no dejó un comentario.

Simion M. en

Grado:

El cliente no dejó un comentario.

Howard H. en

Grado:

The crew was great, quick and efficient.. Great job done by all!

Graham M. en

Grado:

El cliente no dejó un comentario.

Jessica M. en

Grado:

El cliente no dejó un comentario.

Jason B. en

Grado:

Don't let those guys loiter in the front of the place like it's a Home Depot

Jonas F. en

Grado:

Super friendly staff. Well done, fast and easy.

Daniel W. en

Grado:

Pick up at 9am was a cluster. There was no parking so people were blocking the exits and others couldn’t get out. We had mobile pick up but the dolly we reserved wasn’t in the truck so we had to find someone to help and then found out we paid for it but it was never reserved, so he had to go through the process to get it rented. The day workers were crowding the entrance and were SUPER aggressive.

Keith G. en

Grado:

El cliente no dejó un comentario.

PEGGY M. en

Grado:

El cliente no dejó un comentario.

Lisa S. en

Grado:

El cliente no dejó un comentario.

Danai M. en

Grado:

Very small to drive 26ft truck in and out, had drive back and fourth. Wouldn’t recommend renting 26ft truck from this location..

Suzanne R. en

Grado:

I complained to the local office and to corporate about a serious safety issue with the truck and no one took it seriously. The manager left and the assistant manager did nothing to address it personally. They said to take his card & call him. Why should I have to track him down? The person from Corporate said he notated my account with my concerns (over the phone) but he did nothing to address it either. Very disappointed.

Ralph P. en

Grado:

El cliente no dejó un comentario.

Stacey C. en

Grado:

El cliente no dejó un comentario.

Ray S. en

Grado:

Professional and efficient

DOUG R. en

Grado:

Good people at the Costa Mesa store

Piper S. en

Grado:

El cliente no dejó un comentario.

Courtney G. en

Grado:

El cliente no dejó un comentario.

Andrew B. en

Grado:

More space to maneuver trucks around the lot- I had a hard time moving the 26' truck through the narrow drive aisles. Otherwise, the people working there were great and helpful.

Sheri W. en

Grado:

Don’t change anything!

Joseph A. en

Grado:

Too many policy issues to list. Please call for comments. 948-677-5337 Joe Archer

Brian K. en

Grado:

Great service nice people working

Jeff T. en

Grado:

El cliente no dejó un comentario.

Albert P. en

Grado:

Just keep up the great work :)

Rhetta D. en

Grado:

El cliente no dejó un comentario.

Gregory C. en

Grado:

No Parking Dirty and untidy Long wait in line even if checked in online

Darryl L. en

Grado:

App check in was perfect, return ended up being a little confusing. Returned truck to a worker instead who was very helpful in the returning process but there was a disconnect here because I ended up getting a few calls from Uhaul saying the vehicle was not returned on time even though I returned it 2 hours earlier than anticipated, just not through the app. Things ended up fine after I called Uhaul to clear it all up but I just wanted to leave some feedback about an app to in-person experience not being a seamless process. Still great experience and workers were friendly!

Amir K. en

Grado:

El cliente no dejó un comentario.

Dave R. en

Grado:

El cliente no dejó un comentario.

Harry P. en

Grado:

El cliente no dejó un comentario.

Shane M. en

Grado:

El cliente no dejó un comentario.

Leon H. en

Grado:

Customer parking very limited. Fortunately was restaurant parking next door otherwise very inconvenient.

james C. en

Grado:

The the trailer leaked and soaked the box spring mattress. Not a happy discovery. Otherwise a great tow.

Paul L. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

El cliente no dejó un comentario.

Maria T. en

Grado:

Very nice people, exellent service.

Donn B. en

Grado:

The manager is not customer friendly.

Toan L. en

Grado:

Hidden fees weren’t disclosed (eg. overnight Dropbox, environmental fee), questionable gas mileage, I’m disputing both with my credit card company. You’ve been warned.

Michelle B. en

Grado:

El cliente no dejó un comentario.

Rebecca S. en

Grado:

Checking in and out was very easy! Staff was friendly!

Victoria L. en

Grado:

A bit of an obstacle course inside the office. It makes the place appear very cluttered. The truck I rented did not include a ramp. I did not know to ask for it. I would have appreciated knowing about ramp or no ramp ahead of time. The last time I used this truck rental the truck had a ramp, I thought it was standard. Easy return of vehicle.

Martin S. en

Grado:

El cliente no dejó un comentario.

Marielouise G. en

Grado:

El cliente no dejó un comentario.

Carlo A. en

Grado:

U Hsul are very reliable

Ayoub B. en

Grado:

The U-Haul employee that helped me ( Vanessa) was extremely rude and unprofessional.

Michael F. en

Grado:

I spent less than 15 minutes to get set up to go and when I return the truck it took less than 10 minutes. That was wonderful.

Doreen R. en

Grado:

Very helpful & my move went very smoothly

Kaylee B. en

Grado:

Everything was perfect.

Ronald H. en

Grado:

Great customer service

Angela R. en

Grado:

Quick in and out and return went smoothly. Big selection of vehicles. Would definitely use them again.

Flavio I. en

Grado:

Staff and location were great. But way too expensive. Will not rent again.

Garrett V. en

Grado:

El cliente no dejó un comentario.

Daniel A. en

Grado:

El cliente no dejó un comentario.

Richard K. en

Grado:

El cliente no dejó un comentario.

Shenita H. en

Grado:

Outstanding customer service and they kept me apprised of the status of my belongings.

Cara G. en

Grado:

I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.

Richard W. en

Grado:

The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!

Anahita D. en

Grado:

Very good service!

cynthia r. en

Grado:

N/A

Frank G. en

Grado:

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Jeff W. en

Grado:

My shipment was 4 days late. I would like to request a refund for the late delivery.

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