El cliente no dejó un comentario.Lori G.
Customer Reviews for U-Haul Moving & Storage of Corona
Corona, CA 92879
(E Of Main)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The gas tank was completely empty. It appeared that gas may have been siphoned.Chris S.
El cliente no dejó un comentario.George E.
I came to this location and when I finally got my truck after a long line. The ignition switch fell out when I try to start the truck, Also when I started the truck. The truck was on Empty, So when I left I had to head straight to the gas Station. Not really the worker fault, but that was the worst I've experienced with U-hal and their was not discount or anything for the inconvenience.Stanisha R.
Even though it was a hot day and people were waiting, the staff was attentive and prompt in their duties. Good JobRandall S.
El cliente no dejó un comentario.Alexander M.
El cliente no dejó un comentario.Fernando S.
Friendly and helpful staff.Kevin A.
Very good customer service especially if the price can be loweredDon G.
They were very polite and helpful Don't changeKenneth P.
They checkout a vehicle with a change oil soon light on. Also the app to check-in the vehicle is not user friendly and very time consuming.John S.
I was quoted $1.19 per mile. When I came to pick up the truck and sign the contract, it was $1.39 per mile. When I asked about it, I was told the $1.39 rate was the weekend rate. I was picking up the truck on a Friday, which is not the weekend. I was given the wrong keys for the vehicle that I was assigned to, by the manager. Also I had to walk out to the parking lot to find the truck which was not where he said it would be. They did not drive it up like usual. When I came back to get the right key, another guy was sitting at a computer and had a difficult time finding the right key and appear to be bothered and didn't wanna leave his seat. Finally, I got the truck and was on my way.MARK K.
You are to expensive, the truck was dirty, Be more clear about how much gas is needed. 7/8 was a difficult amount.taryn H.
Thanks to be so helpful and friendlyFlor S.
Mrs. Sherri was very helpful and informative.Yanni P. | First Impressions
El cliente no dejó un comentario.Murth W.
Keep control of the units services update. The one that I rent it was asking for oil change and low tire pressure.JORGE G.
Great service! SmoothGeovany B.
Need more employees to help with checking rental trucks.Tony W.
First no appliance dolly or furniture dolly were avaliable which I had reserved. So I had to go elsewhere to get them. The first truck they gave me they couldn't find the keys. The second truck when I went out to drive off wouldn't start. Out if gas. When they went to put gas in it the gas cap was missing. So I had to take a smaller truck. Which I filled and now have to make a second trip to get the remaining itemsJohn W.
The only problem with this location is I had a appliance dolly reserved and when I got there to pick it up there wasn't one for me. Not the people that worked there went out of their way to find me one and eventually one was returned while I was there so they hooked me up. So the people that were great. But the idea that I can reserve a dolly and show up to pick it up and not have one as preposterous.DAVE W.
The female that checked the truck back was rude and called me a sir, when I'm obviously a female. I had make-up on and my boobs are noticeable. I may be 61 yrs old, 5'10â€ and my hair was up in a ponytail because of the 100 degree weather, but I definitely don't look like a man!Maria E.
El cliente no dejó un comentario.wolfgang O.
Access is tight, lots of equipment and not much room to navigate. Don't know where to find extra space...James S.
El cliente no dejó un comentario.John B.
The check out was very fast and convenient. Graciasarnold A.
Everything was taking care of in efficient manner..Everyone was extremely helpful and professional...Will definitely rent from this location again, and recommend my friends..Erica W.
Excellent.Esther A. | First Impressions
Give the customers a walk-in welcome to the truck and explain them the most important stuff.Eduardo Z.
El cliente no dejó un comentario.oscar R.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Armand C.
It seems this location is short staffed and lacking leadership. Both the pick up and return process was confusing, long and disorganized. Most of the employees seem to be trying their best but without a lot of direction and seemingly without enough of them which is of course not their fault. The guy who checked me in was quick, friendly and efficient but was the only one at the counter on a busy morning.Rich V.
Even though I completed all of the requested inputs to preregister, it took nearly an hour to pick up a 15 foot van and the trailer promised was not there and I had to drive the van to another location to acquire the reserved trailer, which was deemed broken and unusable.Phil H.
Great customer service! Returning the truck was quick and easy.Carrie R.
El cliente no dejó un comentario.daniel B.
El cliente no dejó un comentario.Tony W.
The truck was not exactly what they said it was clean disinfected it was all dirty nondisinfected they give it to me once after somebody returned it right there and then they just tell me get in it and here's the keys I tend to realize that I had to disinfect myself so what I did is I disinfected the truck Picked up my kids took my fridge to go get fixed and once I brought it back I filled it up more gas than what I bought it back with and I disinfected the whole car on the inside that way for the next person to use it it's cleaner than what I got it just want to say thank you I appreciate it just keep up The good work and keep your truck clean for everything old customer there's a lot of virus to go around the last thing you want is to catch anything so that's why you gotta keep yourself clean and disinfect any objects you touch thank you so much forgive me this rental I highly appreciate it you guys are one of the best guys in there have a great customer service they charge me a little extra on the miles but it was OK it was worth it then of the day I got to get my fridge back and I got to fix my stuff and I highly appreciate it forgive me this rentalIslamOmar M.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.JAke D.
El cliente no dejó un comentario.Dennis Y.
El cliente no dejó un comentario.Dave E.
Returned at a busy time. But return was well handled.Keith S.
Marco was simply amazing. Thank you Marco for you patience, professionalism and can do attitude. Just amazing young manSilvia A.
Yes Andrew was Fantastic, I thank him for his patience. I really hate loosing my things but there is nothing I can do 梁 Thank You All once again ☮️alta c. | Overall Experience
Had to pull out the Van on my ownByron R.
El cliente no dejó un comentario.Charles C.
The return process was prompt and convenient.robert V.
Great customer service.john S.
The staff is very helpful at this location. I appreciate the cleanliness and bug-free units. The temperature is kept comfortable. The hours are reasonable, but did need to come back the next day because they close earlier than I usually need, but that was a work-around I was able to do.Adam S. | Overall Experience
Drop the price per mile.. 1.09$ is pretty high even for a short move.. I would definitely look for other means if was moving longer distance..Kenneth H.
good serviceSamy M.
El cliente no dejó un comentario.Tariq C.
I place my rental availability at Eastvale location (near my home). After I placed my rental online, I received a call letting me know the vehicle size I picked is located in Corona, not Eastvale. Received the key and no directions to were the vehicle was at on the lot (tons of truck to search from). I left the facility the gas light went on, horrible that I had to drive out of my way to the nearest Costco to fill up with gas. Spending time/milage to fill up with gas and to pick and drop off at a location that i did not choose from when making an online purchase rental, was such a horrible way to make customers pay extra for mileage.Alynna C.
Excellent service. The lady who attended to me was great. No wonder U Haul is the leader in truck rental!John D.
El cliente no dejó un comentario.RICARDO R.
The equipment was one off the tires no even made the pull my truck to the left many times on the freeway!! And reverse is bad!!Efren A.
El cliente no dejó un comentario.Victoria C.
El cliente no dejó un comentario.RAMONA I. | First Impressions
Great staff. Went out of their way to be sure I got the rental I needed for the job.Jim S.
I trusted U-Haul for all my moving needs for my family's epic long distance inter-state move this time, and it worked out well. The super duty 26' truck from this Corona location (314 E 6th st) was super clean and performed extremely well. Management and staff were very attentive and cooperative, we were very happy with the rental and communications. Highly recommend and will definitely rent from this location again!Sabina K.
El cliente no dejó un comentario.Mary T.
Food and pills/medication was left in the truck. The gas gauge was completely inaccurate. The check-in process was extremely long as the representative kept saying that the system was malfunctioning. No one helped me find the truck or went over the truck with me. They just gave me the keys and said I am all set. Nothing was even said about a check-list being sent to my phone that I should go through before leaving and if I hadn't known to check the truck myself, it would've screwed me over. I am sure a lot of clients don't know that and since the gas gauge was WAY off and the truck was covered in scratches and the inside was trashed (also REAKED of marijuana), this is all stuff I could have been held responsible for if I didn't report it and since no representative was with me, I had to do it via text... I was changed drop off locations multiple times without any warning, even though they were making me drive farther. Customer service representative I talked to from the corporate headquarters in OC was EXTREMELY RUDE and yelling and blaming me on the phone, Lydia from the Corporate office of Orange County in the receiving end... I am STILL waiting for a manager to call me back 2 days later when I was told someone would contact me within 24 hours. ABSOLUTELY HORRIBLE EXPERIENCE!!!Joseph C.
We requested our pickup location to be Riverside. We received a call saying we needed to go to Corona because Riverside did not have what we wanted. When we got there they didn't have any available either and we were bumped to a larger trailer costing much more. This was not acceptable. If the smaller trailer wasn't available and we were being bumped to the larger one we should have gotten the larger one at the smaller price. The staff worked hard and called in to the center and another customer was bumped for the following day. NOT GOOD BUSINESS PRACTICES U-HAUL.Jim S.
Marcos was the person who checked us in. He was terrible. We didn't get greeted, he slouched the whole time as if he was laying in bed, then me being the only customer in the store. He refused to get the truck out from the back and asked me to pull it out. When I went to look at where it was located, it turns out there was no way, I could get it out and he refused, until the manager told him, to do it and even then, the manager actually ran out to do it. He needs some customer service skills, he was unpleasant and I truly NEVER complain about anyone.Lluvia P.
Location is great, but I have Uhaul is bit rediculoouse with mileage fees. Your competitors offer free milage to a certain point then charge .19, .30 or .99 cents per mile. My milage cost me more than the actual rental of the truck. $44 in milage fees for a $20 truckOrtavia E.
I reserved the truck and a dolly and the truck was okay but there was no dolly I had to go to another location to get one. I thought by reserving a truck in a dolly they both would be there very inconvenientPATRICK M.
El cliente no dejó un comentario.Rami S.
Slow, backed up, apatheticBryan L.
El cliente no dejó un comentario.JamesC J.
El cliente no dejó un comentario.Michael N.
El cliente no dejó un comentario.Juan R.
El cliente no dejó un comentario.Molina E.
El cliente no dejó un comentario.Eva B.
Extremely unprofessional staff, with the exception of the manager.Ken M.
El cliente no dejó un comentario.jason B.
Workers were helpful and friendly. Thanks peopleAMAYAK M.
Unprofessional staff with not caring attitude for the customers. Very blunt.Rick C.
Trucks with fuel in them would be niceBob F.
El cliente no dejó un comentario.Zachary B.
El cliente no dejó un comentario.Billy S.
The spring for the latch was not taut like the other ones we've rented. So the trailer's sliding door latch would get stuck occasionally in the rubber lining on the top and we would have to manually unstick it for it to come down.Melissa B.
Hello I was very disappointed with my service at this location. Not only was I treated very rudely I also was told the gas was in the truck and when I got the truck it was a little above E.Kamerra S.
El cliente no dejó un comentario.Roger M.
Way too slow, had to wait in line for 20 minutes. Then had to be processed for another 15 minutes,,, very discouraging. Had a reservation, I saw 4 employees, one looked like she was being trained, only 1 behind the counter. No one acknowledged you when you came into the store. Finally, after about 15 minutes one of the employees said " it will be a few more minutes". Even though this store is close, I will not come back here.Chuck S.
El cliente no dejó un comentario.SALMAN S.
Upon arrival to pick up rental trailer, immediately could sense the tension between workers and manager (Sherri) over a mistake an employee made. All the customers could hear her making comments to herself and slamming items around her workspace. She offered no help to the customers and we waited 30 minutes for the one worker to help us. After 30 min, she asked what I needed and I said â€œHere to pick up trailerâ€ and she said go outside and get with Draco, who told me she needed to help me.. he was extremely helpful and probably sensed my frustration and went inside with me and helped me. This manager needs to realize her problem with internal issues are not the customers issues and not take it out on everyone in her path. If it wasn't for Draco's help, I would give this experience a zero. He was exceptional and Io really appreciated his helpDana H.
El cliente no dejó un comentario.Lewis F.
Everyone was very helpful at the location!Neil S.
All goodRobert V.
El cliente no dejó un comentario.Tamara T. | Overall Experience
The person who hitched my vehicle was rude and not helpful. I understand it was very hot outside but this was my first time and I was asking some basic questions. GraciasVincent R.
Such a difference in customer service in the two California locations and the Arizona location . California needs better training.Donald O.
They ran out of trailer tow wires. Thankfully the staff knew how to make them from scratch. If I had not arrived 30 minutes m early for my appointment I likely would NOT have been given my rental. Which would have been a HUGE issue for me as a customer who had a committed reservation, with a trailer available but no wiring to tow it. Inventory of wiring should match inventory of trailers 24/7. That should never be a reason not to honor a confirmed rental reservation.Melissa B.
El cliente no dejó un comentario.Alden W.
El cliente no dejó un comentario.Juilo N.
Pick up was dirty...needed a wash!JAMES P.
The 15â€ truck is 12â€ when measured in length and the other 3â€ is in height/width. This should be outlined.Carmen J.
Very nice costumer service not like Moreno Valley storemaria M.
fast, courteous service. thank youKathleen C.
El cliente no dejó un comentario.Core A.
Andrew is not professional and he tells his customers go outside and wait for someone after the fact waiting an hour already not wanted to assist customers outside. This happened when I checked in and checked out. When I checked out Joshua helped after the fact Andrew didn't want to deal with customer outside (hot day). Joshua was very professional and was patient working with his coworkers that is so rude to him. Joshua called for help as the line was really long inside and his co worker's reply was, " what do you want me to do about it" instead of coming in and assisting. Joshua's response was very professional and said "it's okay I just wanted to let you know to possibly help to move the line faster. I'll take care of it, thank you." We need more Joshua's! He is a great example to U-Haul.Joon M.
El cliente no dejó un comentario.Ronald R.
El cliente no dejó un comentario.Jose C.
SHERRY! THANK YOU SOOOOOO MUCH I REALLY REALLY APPRECIATE YOU...YOU ARE TRULY AN AWESOME PERSON ❤️❤️❤️❤️AGAIN THANK YOU ..KEEP UP THE GREAT WORK AND ENERGYericka c. | Overall Experience
El cliente no dejó un comentario.Natalia M. | Overall Experience
El cliente no dejó un comentario.Blake N. | Overall Experience
I had a reservation to get a 6 x 10 x 10 storage unit so I went in to get it and it took three hours to get I had a trailer I was pulling that I had rented from Home Depot I didn’t make it back in time so they charge me another day because I was stuck in line trying to get my storage unit you guys were slowAlbert S. | First Impressions
Thank for ur services ☺️Karen C. | Overall Experience
El cliente no dejó un comentario.Gerardo L. | Overall Experience
Sherri, one of the staff here, is exceptional ! She has a special gift with people and knows her job well! Requesting promotion for her! marcus h. | Overall Experience
El cliente no dejó un comentario.EDDIE G. | Overall Experience
While transferring my things to my storage compartment I am under great suspicion that someone walked up and stole my Nintendo switch it's been missing since I first dropped my things off. This happened right outside the store's storage entrance which has cameras. This was the day I checked in and dropped off my U-Haul truck rental. So it was day time at the storage facility on the store grounds someone walked up and stole it out of the U-Haul truck on property grounds. I asked a store rep. If he can check the cameras for what actually happened that day. He said he would call.. never got a return call...Peter E. | Overall Experience
Thank you God bless you allDebra A. | First Impressions
El cliente no dejó un comentario.LELIA I. | First Impressions
Tajh was extremely helpful and went out of his way to show me around and answer my questions.Eric F. | First Impressions
El cliente no dejó un comentario.Ronald H. | First Impressions
El cliente no dejó un comentario.Deborah L. | Overall Experience
El cliente no dejó un comentario.Desjanae F. | Overall Experience
El cliente no dejó un comentario.Andrel R. | Overall Experience
El cliente no dejó un comentario.danny l. | Overall Experience
Great experience using this facility for over 4 years.Chi-Kekah C. | Overall Experience
The manager Juan was super nice and helpful, I will be using this facility at a later date and referring my friends as wellDonna H. | Online Move In
El cliente no dejó un comentario.barbara l. | Overall Experience
El cliente no dejó un comentario.Natalia M. | First Impressions
El cliente no dejó un comentario.Nakeshia P. | Overall Experience
El cliente no dejó un comentario.BERTHA P. | First Impressions
Constantly the computers would be down and kids work there never answers the phone instead just sit around on their sale phone. I had a 50 dollar VIP voucher and the kid said the computer couldn't accept it at the moment ,he said that he could call corp and see if there was something to do about it but he didnt want to cause it was Sunday and they probably wouldn't answer anyways . I called and got someone on the phone within minutes. The corporate customer service manager then tried to call and they never could get them to answered either I had to go and tell the kids their boss was on the phone then they answered and only after speaking to her and their manager did they try to work something out then he told me they could only discount it 30 bucks unless he called someone to get it changed on the other end which I said call then so in the end they honoree the 50 dollar voucher but only after I did way more work then I should have had to do on my end . Also In the mix I had lost my key to my lock and knew how to drill the lock with out damaging anything to which I was told I'm not aloud and would need to pay a lock smith which is 170 -200 dollars . Just FYi your policy is bs when I went to drill the lock I was stopped so I called the police to which they were agrivated about even wasting time on this they told me and the workers at the uhaul that the lock was my property and so was what is in side the locker that it is unlawful to stop me from poping the lock myself . So in the end I popped it myself. This scar taxtic is crazy on uhaul side . So In the end all experience was terrible both on the Chicago uhaul side and even more on the riverside location . I have never been met with such horrible, lazy customer service. Theres a whole other experience listed on my file of when I moved in . I will say everyone I spoke to on the phone from corporate was very respectful and helpful never had an issue with them .there is so much wrong with the riverside location I am surprised they are allowed to used the uhaul name .Charles G. | Overall Experience
El cliente no dejó un comentario.Mahlia K. | Overall Experience
El cliente no dejó un comentario.Kristin S. | Overall Experience
El cliente no dejó un comentario.Connor B. | First Impressions
Line was a little long only problem.James S. | First Impressions
El cliente no dejó un comentario.sean w. | Overall Experience
The lady at the facility was incredibly helpful and polite despite being so busy. She carries herself well and a great representative of the company. Here great spirits and positive vibes helps enhance the experience despite some long waits and processing time. Awesome experience.Joseph C. | Overall Experience
El cliente no dejó un comentario.SERGIO B. | Overall Experience
El cliente no dejó un comentario.GUERIN W. | Overall Experience
El cliente no dejó un comentario.Renee R. | First Impressions
Employee are not friendly and knowledgeable. Went to place spoke to lady ask her if I can pay my rent for February on the day I move out she said that's fine. End up charging me $15 late fees.Nilesh S. | Overall Experience
WORST EXPERIENCE! WOULD NEVER RECOMMEND! THIS STORE NEEDS TO BE HIGHLY REVIEWED. ONLY POSITIVE THING was Luis Calderon!. He was very friendly & has great customer service skills! He was wonderful.Eric T. | Overall Experience
Great serviceElvira M. | Overall Experience
No problems with the facilities and staff.Bryan M. | Overall Experience
HATED the stairsBruce J. | Overall Experience
We had no problem the staff was very helpfulLorrain W. | Overall Experience
Super helpful staff!Dominique R. | Overall Experience
Customer service person Stephanie was quite nice. But, no down stairs units, no elevator, and at age 73 I have to climb stairs with my packages to get to my unit. I am schedule knee surgery in May.Bruce J. | First Impressions
Very nice to work withLaurie B. | Overall Experience
Very secure, and was glad for the climate control optionroman s. | Overall Experience
Thank u 2 the employees & the president 4 helping evacuees of the holy fire. I live in lake Elsinore & was under mandatory evacuations & I had peace of mind that my stuff would be safe & not in my carcrystal d. | Overall Experience
The staff was very helpful. They were polite and effiecent.Matt G. | Overall Experience
Great peoplelee s. | Overall Experience
No commentRALPH T. | Overall Experience
Great experience with these folks. Very professional and friendly as well as being very helpful.BENJAMIN G. | Overall Experience
Just want to thank the management and staff at Uhaul of Corona for always being so friendly every time i would go. I would of kept my unit but the drive from Hemet to corona wasn't working for me.anthony v. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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