Customer Reviews for U-Haul Moving & Storage of Copperfield

5,145 comentarios

8330 Hwy 6 N   Houston, TX 77095

(281) 855-0347

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 855-0347

8330 Hwy 6 N
Houston, TX 77095

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

NELSON B. 
Clasificación:
5.0

Great service

FREDERICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

Make sure the truck isn't blocked in when someone comes to pick one up. The staff did immediately help me and got it out. ¡Gracias!

Jonathan S. 
Clasificación:
3.0

While the personnel were friendly enough, I would have liked to have had them inspect the truck I was returning with me present rather than do it later after I had left. They had no other customers at the time.

RUDOLPH R. 
Clasificación:
5.0

The chk in process was a nightmare - no instruction on how to properly do after hours dropoff.

WILLIAM O. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
5.0

No issues at all great customer service friendly staff and quick in and out process would use again!

LATISHIA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURIE L.  |  Overall Experience 
Clasificación:
5.0

ND

Garrett N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON B.  |  Overall Experience 
Clasificación:
1.0

Store manager rude as hell no customer service skills

JOE B. 
Clasificación:
5.0

Excellent service, i was in and out in no time, very efficient. It was a good experience!!!!!

luis P. 
Clasificación:
5.0

Unfortunately, I didn't get the rep's name when I picked up the truck on Saturday, 08 January 2022. But he was VERY helpful, courteous and professional. He also extended the rental hour to 24 hours with no additional fees. Thank you and keep up the great work!

PAMELA L. 
Clasificación:
5.0

Great Staff! I've used this location before, so I knew at pickup in Mesa, AZ, exactly where I preferred to drop off. Extremely quick and easy!

Bob R. 
Clasificación:
5.0

No issues.

Kelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNIE C. 
Clasificación:
5.0

great customer service, I was in and out in a few minutes.

Phong T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TASHA M. 
Clasificación:
4.0

Make sure equipment I reserved ahead of time is actually available on my rental day.

KYAUSHAWA H. 
Clasificación:
5.0

I walked in and the guy greeted me before I got to the counter. Told me where to pull the trailer around to. I didn't have to do anything else. I pulled around and he disconnected trailer and moved into the holding spot himself.

ROBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Excellent customer service Thank you

hector R. 
Clasificación:
4.0

El cliente no dejó un comentario.

HAROLD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CEDRIC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE B. 
Clasificación:
1.0

The manager was excellent in every way. Smart. Competent, knowledgeable, helpful. Staff mostly lazy and incompetent. Ignorant, useless.

PAT P.  |  Overall Experience 
Clasificación:
5.0

I didn’t have any issues everything went smoothly!

LATISHIA H.  |  First Impressions 
Clasificación:
5.0

Rhonda and her Team are always a pleasure. I rent in the average of 4-5 times a year and have used this location exclusively for the last 2 because of the level of Service. You should use this location as a model of how others stores should treat their Customers

BRUCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN K. 
Clasificación:
5.0

No issues everything went smoothly.

LATISHIA H. 
Clasificación:
5.0

Great customer service!

JAVIER D. 
Clasificación:
1.0

Way difficult just to rent equipment. The uhaul was junky n smelled. Light fixture in back of uhaul kept falling. Staff is very rude. GO TO THE ONE IN WESTOAK WAY BETTER. I will never rent for this store again

Jessica S. 
Clasificación:
3.0

Having a issue with being overcharged.

DEORNELL M. 
Clasificación:
5.0

You guys did a great job!

MARY W. 
Clasificación:
5.0

Truck was ready and on time no issues.

EDWARD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

Rhonda was awesome and you can tell she really knows what she is doing. She definately knows the in and outs of that very busy business and handle phone calls while helping us and was very polite to all.

THOMAS C.  |  First Impressions 
Clasificación:
5.0

Nothing, they're all friendly and helpful, Thanks

NHON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Halston H. 
Clasificación:
5.0

Great service and quick check-out. Make an appointment for the equipment you need online and it only takes a few minutes to get checked in. Staff has always been great and the equipment is almost always in good condition.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
4.0

The manager there needs to treat her workers better. They are doing an excellent job and she stays on them for no reason.

DAVID D. 
Clasificación:
1.0

Very terrible and unprofessional place.. after I returned the uhaul with gas in it.. they still charged me $37 for gas.. I would never return to this location.. hungry and unprofessional

AHMED L. 
Clasificación:
5.0

Professional and handled everything quickly

tessie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher M. 
Clasificación:
5.0

The person that help up made our trip so easy the pickup was the best so close to home did not have to drive so far for pickup

JOSE GUADALUPE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRENCE W. 
Clasificación:
2.0

The representatives on site were not focused on service. They were very transactional. Mid morning they still had the doors to the storage locked and made us wait 70 minutes for them to come unlock them with no apology. The amount charged was higher than quoted and they did not have any explanations. The truck was not clean and they charged me for gas for no reason (the manager refunded the charge though). Overall I would say this location was not in line with any of my previous experiences and may need training.

Preston H. 
Clasificación:
5.0

Very easy drop off.

ELIZA K. 
Clasificación:
5.0

Thank you for making this experience an easy, quick and convenient transaction from beginning to end!

Brandon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDDY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMP B. 
Clasificación:
5.0

The guys that helped me were great, they were friendly and professional. You could tell they wanted to do a good job. Appreciated their help and commitment.

john W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha M. 
Clasificación:
4.0

Great service, great equipment Thanks

HARJINDER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK S. 
Clasificación:
4.0

The Truck that UHaul sent to this location for rental was a piece of junk. The Uhaul personnel was told the truck was in good working order and it was not. The UHaul personnel found another truck for us to rent that afternoon and was very accommodating. The 2nd location wanted us to take the junk truck back to the 1st location and I got upset, then he went ahead and got me the truck.

Jeanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcus P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
5.0

Everyone was great.

RICHARD N. 
Clasificación:
5.0

Always amazing customer service and friendly staff at this Copperfield location. They are always very helpful to accommodate with what you need.

JAQUELINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNSON V. 
Clasificación:
5.0

Very helpful & polite service.clean & secure surroundings

Sharon M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE S. 
Clasificación:
5.0

All of the gentleman who helped me with my to go box rentals were awesome they even stayed late so I can return them loaded them in the car and unloaded them when I came back they were the best ever

Jennifer D. 
Clasificación:
5.0

Awesome location for me, use then a lot and always helpful, friendly and professional

PAUL S. 
Clasificación:
5.0

Promote Rhonda at the Houston, TX Copperfield location to President of UHaul. At the least, promote her to regional manager. She knows the business and she demonstrates exceptional leadership qualities. Presently, she's an underutilized asset. Be glad that I don't own a competing company. My entire experience could not have been better. ¡Gracias!

FRED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra J.  |  Overall Experience 
Clasificación:
2.0

They were busy instead of helpful. Untrained on trailers & hitches. Manager gave me a storage that they have out of order. Which caused me to have to load trailer & go to another storage when they were about to close.

Carl R.  |  First Impressions 
Clasificación:
5.0

Brandon was very helpful.

WENDYE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL L. 
Clasificación:
5.0

Very professional, accommodating, friendly and excellent customer service! Thank you for your service!

PATRICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krisdlyn R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakesha K. 
Clasificación:
5.0

Spoke with Aaron at uhaul customer service to change drop location, he was excellent, and very very knowledgable, helped me with my request in a professional manner. Five stars. At 8330 highway 6 north, Copperfield Houston Tx location they went the extra mile, beyond professional performance . 6 stars. Would highly recommend to all to make it a point to make them their store.

James G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aliz S.  |  Overall Experience 
Clasificación:
3.0

The area was a bit crowded. No hit on the employees, but it appears to be land locked. Maneuvering around vehicles for rent was tight.

DARRELL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUNG N. 
Clasificación:
5.0

This store KNOWS customer service. I phone in made reservation. Walked in and was process in a timely manner. Vehicle tow capacity was verified. And when I returned, I was processed out with the same professional courtesy. Thank you all for knowing what customer service is about!!!!

EARLY J. 
Clasificación:
5.0

Everything was excellent, the staff friendly , helpful and professional ! Thanks for all of them

Taha S. 
Clasificación:
3.0

El cliente no dejó un comentario.

kathleen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOBY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOBY N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
1.0

I was so distraught to discovered when arrived to my destination to load up my 10' truck only to find out that it had a combination lock on it. So of course I had to call the call center for them to contact the facility to give me the combination, which took appx. :45 min. causing a delay for me unloading the truck that night because the storage unit I had closes at 9p. 😡🤬I deserve a discount or full refund for my inconvenience!!

LINDA R. 
Clasificación:
4.0

The technician who helped me in the parking lot is outstanding! The lazy manager inside is simply terrible! I've never seen a U-Haul manager so lazy! This was on my equipment return on this past Sunday.

Frank H. 
Clasificación:
5.0

Very helpful and efficient.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATERINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICITE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAQUELINE R. 
Clasificación:
5.0

Truck was clean, employees were professional

PAULA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
5.0

The storage is very clean and all the people working their are good and friendly when l forget to lock my storage they call and put another padlock for me and nothing is missing in it all the Woker that attend to me are very polite

omotayo k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC RAYMOND R. 
Clasificación:
3.0

El cliente no dejó un comentario.

CALEB P. 
Clasificación:
3.0

Very hard to locate the Dropbox, need a bigger sign

Lorena B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDEEP B. 
Clasificación:
5.0

Help are fast friendly and efficient. Great place to rent boxes, rollers, and trucks for any need.

Virgil E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

Excellent customer service Very helpful employees

sebastian p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica y.  |  Overall Experience 
Clasificación:
5.0

The general manager at the 8330 Highway 6 North Houston Texas 77095 facility, Rhonda holiday she is the best, I've been going through some hard times moving to one place to another and she has been there to help me every step of the way

CYNTHIA H.  |  First Impressions 
Clasificación:
4.0

I can’t say much now because l just park my good there yesterday but very good and the office people are good am talking about the one on highway 6

omotayo k.  |  First Impressions 
Clasificación:
5.0

Man. Gee is the man. Very friendly very professional. Very thorough. Thank you for helping me through my transaction. A must have employee.

Hellen W.  |  First Impressions 
Clasificación:
5.0

Overall, the service was great, all employees were friendly and helpful.

Judy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon G.  |  First Impressions 
Clasificación:
5.0

Rhonda Holliday was the best!

kyle m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  First Impressions 
Clasificación:
3.0

I had questions about how to check in and out when i arrived. I went inside to ask my questions, and the older woman who I believe is the manager of the facility was extremely rude to me and acted like i should be familiar with it already. She assumed I needed to return a truck as well when all I said was that I needed to check in for my storage unit. She acted like my question highly inconvenienced her and basically told me I told them something they didn't. Then when she did finally explain it to me she was very condescending. The storage unit was nice but the downstairs floor smelled like wine.

Jared C.  |  Online Move In 
Clasificación:
5.0

Rhonda was very helpful, informative and professional during the move in.

Stephen M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rochelle D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  First Impressions 
Clasificación:
5.0

The storage units was so clean, well organized and all the equipment to use was great. I didn't have any issues and will definitely be using their service again

Venita J.  |  First Impressions 
Clasificación:
5.0

Rhonda Holiday was great to work with. She was very helpful and explained completely. It was an extremely busy day for her and her staff, but she treated me like I was the only customer she had. I appreciated all that she did for me in a very stressful situation for both of us.

david c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chuk h.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

MALVIN G.  |  First Impressions 
Clasificación:
5.0

Rhonda Holliday is incredible. She understood immediately that I was under stress from the winter storm damage to my home, the packer, and movers coming all at once, and the last thing I had to do so I could rest after 2 days of not much sleep, and having not eaten or showers in 2 days. I am a Business Coach that specializes in Conscious Business, and Empathy IS a huge part of any business's success. She applied Empathy that soothed and comforted. That is WHAT is key to success. Bravo.

Donna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehrdad F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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