Customer Reviews for U-Haul Moving & Storage of Cool Springs

10,645 comentarios

1691 Mallory Ln   Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

(615) 372-0301

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 372-0301

1691 Mallory Ln
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Linita M. 
Clasificación:
5.0

On line it showed furniture Dolly available to rent but when we got to location to rent truck, Dolly was not available.

Vincent N. 
Clasificación:
4.0

The manager is wonderful. Jeanne in customer service just is not manager material nor customer friendly. Jeanne literally looks for how to nit rent you a vehicle - not everyone just those she wants to get. Nor good. Mental issues there. Your manager is excellent at resolving issues.

VICTORIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russ M. 
Clasificación:
5.0

The reservation was super simple. I did the online check-in also. All the personnel were friendly and helpful. Personally, I select this location every time.

Phillip A. 
Clasificación:
4.0

Apparently, the staff sent me out with the wrong trailer - which they didn't realize until I returned it.

W J. 
Clasificación:
4.0

Your internet reservation system is terrible for if one wants to make changes to their reservation. Dry frustrating and ended up costing me money.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

joel H. 
Clasificación:
5.0

Quick and easy Professional staff

susan M. 
Clasificación:
5.0

Excellent value and service.

Cy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE A. 
Clasificación:
5.0

John and the two ladies that work at the U-haul store are outstanding workers and really help customers. All three have been so helpful during this stressful time of moving. As seniors, my wife and I have been so appreciative to John for going above and beyond, as well as his two co-workers!!!! Many thanks, all. Dr. and Mrs. Alan Powell, Nolensville, TN.

Alan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg G.  |  Overall Experience 
Clasificación:
1.0

On the day of our move when we got the truck, we were told there were no moving pads, despite reserving four dozen. This added immense stress to our move, a couple hundred dollars cost as we went to several stores to buy what we could find, and caused at least $1000 damage to our unprotected furniture. I find it hard to imagine my family using U-Haul again after this experience.

Patrick S. 
Clasificación:
5.0

Staff is excellent and very busy. Gets you in and out. To be commended

keith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO G. 
Clasificación:
5.0

Great experience from pick up to drop off!

Curtis W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wanda C. 
Clasificación:
5.0

Uhaul of Cool Springs was great. We picked up our outbound trailer from them and it was in perfect condition. My experiences with Uhaul of cool springs has always been good.

Davin B. 
Clasificación:
1.0

I rented the 26 foot U-Haul with car trailer. The U-Haul would pull the trailer however, you could tell the weak truck didn't want to. We moved from Tennessee to South Dakota, driving this was terrible. You could see the trailer behind the truck, the mirrors fell off literally fell off. They wouldn't adjust enough to see the trailer, the truck hardly got 5 mpg, the ramp was very short and steep and the brakes started getting spongy and stopping became very difficult. This was the worst move ever and U-Haul should put cameras on the trucks so we can see the trailer and at least power windows.

Leann B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri P. 
Clasificación:
5.0

Maybe have more than two associates at work on a Saturday morning?

Kelly D. 
Clasificación:
3.0

Location and staff are good. But it took me an hour to get the keys.

Luis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

micheal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

harriet H. 
Clasificación:
5.0

The lady that did the rental and the other lady that checked us back in were so helpful with smiles. They were short handed and they both handled it very well.

Steve G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim R. 
Clasificación:
5.0

I get great customer service nothing needs to change!

Amy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mackenzie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD S. 
Clasificación:
5.0

I've been coming to this UHaul for years and every experience has been excellent. They have a consistent staff that is so friendly and helpful. Several of the staff have been there for years which is a testament to a great work environment. Love this place!

JOSHUA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bettie N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria S. 
Clasificación:
5.0

No issues whatsoever!

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J. 
Clasificación:
1.0

Reserved appliance truck, 40 pads, boxes and tape. Drove 350 mi for this rental to pack a house. Got there at scheduled time and there was no dolly or pads. These were the second most important items. No help or assistance offered other than to by a standard dolly and pads at $8 each. Not acceptable. Then they pulled the 26' truck around to note previous damage. Paperwork said there was 3/4 tank of fuel. Got 3 miles down the road and fuel light came on. There was less than 1/8 tank of fuel. After muscling thru the loading process and fueling the truck at extremely high prices we started out on I-65 and the front end alignment issues became obvious; significant pull to the right with excess vibration . Obvious right tire wear. Very challenging drive for 350 mi. Would not recommend this location

Allen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

Awesome crew, thanks all, great job!

Walter B. 
Clasificación:
5.0

Good job

Tom R. 
Clasificación:
1.0

The customer service was horrible. They didn't have the dolly I wanted so I was charged extra for an appliance dolly. The lady also told me I had to take a selfie in case I stole something. Which, was so off putting.

Brittany A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shamar W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS N. 
Clasificación:
3.0

Cab & hood of truck was covered in bird drop & smashed insects. Disgusting. Should have been washed.

Stephen P. 
Clasificación:
5.0

This location is what I would expect from a full-service storage and truck rental facility. My return was handled, In and out in just a few minutes. Very pleased!

John B. 
Clasificación:
3.0

Barely enough space to drop the truck off at the end of the day.

Kevin O. 
Clasificación:
3.0

I arrived for my reservation at 8am on time, with people arranged to both load and unload. After a reasonable wait in line the attendant hooked up the trailer. After trying lights a couple of times I was told my car wiring was bad and there would be no one on duty to fix it till noon. A suggestion was made as a possible repair place. It took 4 tries to find an auto repair place who could look at it immediately, they charge $150 to diagnose and first hour of repair. The results were there was nothing wrong with my wiring. I went back to UHaul and told them. At that point they tried a different trailer and lights worked perfectly/. An option which SHOULD have been tried and would have saved me almost 3 hours of frustration and delay. Not professional.

Carolyne N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri B. 
Clasificación:
3.0

N/a

Myrtist M. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris K. 
Clasificación:
5.0

Shout out to Zach… I was a little late in my return time, but he took care of me and made me feel less stress about timing… awesome customer service overall!!

Dorothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heath S. 
Clasificación:
5.0

Show customer how to change the mirrors and if the steering wheel can be moved up or down. He was very kind and had the truck on with the A/C, lights on auto, and told me about the backing up mirror. I just didn't think about asking how the steering wheel & assumed the mirrors would be powered by a button, not manually. WD-40 loosened the mirrors enough to move them where I needed them. It would be helpful on the U-haul website to have an FAQ about how to adjust mirrors and steering column (don't think it was possible) for the 10' van/truck.

Anne W. 
Clasificación:
5.0

The manager at this location is awesome! He is customer focused and makes renting from Uhaul easy.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
2.0

I reserved a truck with moving blankets and an appliance dolly. The appliance dolly was essential for my move because I needed to move large heavy items down stairs. I was not informed that no dolly was available until I picked up the truck. I then had to rent a dolly from another service. This snafu was a large source of worry and distress during my move and I will remember this next time I need to rent a truck.

Mathew P. 
Clasificación:
5.0

This location has excellent customer service. The employees are friendly and professional. I will definitely rent from here in the future and recommend this place to everyone. Gracias

CLINT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James A. 
Clasificación:
4.0

Only issue is back door did not close when it was time to return. Had to wait on road side assistants for an hour to just be told before they arrived to just take it back to the location.

Kevin O. 
Clasificación:
5.0

Not a thing. The young lady that helped me on Friday and Tuesday (same lady) was very nice and treated me great. You should promote her to manager.

Edward T. 
Clasificación:
5.0

Nice people, got the job done quickly.

Patrice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur M. 
Clasificación:
5.0

I have used U-Haul most of my life over any other companies and have found to always have good, honest and friendly service.

Ray M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
2.0

Truck had a leaky roof. Many of my boxes were wet, one of my framed pictures was damaged. I waited in a long line when I arrived to pickup. And the fuel level was over stated by nearly 1/8 of a tank.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giuseppe C. 
Clasificación:
5.0

Send me copy of bill, which I was promised and didn't receive.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Megan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

Efficient, quick ans friendly.

Monty S. 
Clasificación:
5.0

The young lady who helped me was fantastic!

Larstin H. 
Clasificación:
5.0

Nada

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
5.0

Have used thus location many times and they always are great.

Monty S. 
Clasificación:
5.0

El cliente no dejó un comentario.

alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maik L. 
Clasificación:
5.0

Easy quick drop off

Jay W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas G. 
Clasificación:
5.0

Excellent customer service and employees

Nick C. 
Clasificación:
5.0

I'm very pleased I chose THIS Uhaul Storage. The truck & Storage package made this move an easy choice.

KARLA R.  |  First Impressions 
Clasificación:
5.0

I used U-Haul storage at Mallory Lane for 7 years and have absolutely no complaints! Highly recommend them.

Monica S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane O.  |  First Impressions 
Clasificación:
5.0

Great facility and great service

Chris P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yin M.  |  First Impressions 
Clasificación:
5.0

Only issue is very tight space. We had to rent a truck from Uhaul to transfer to our trailer offsite. This was double work fore us and mire costly.

Gregg W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler H.  |  First Impressions 
Clasificación:
3.0

I was told my unit could fit the contents of a 1200sqft apartment, my apartment was only 760sqft and I couldn't fit a lot of my stuff in and had to stack things up to the ceiling. Everything was great other than the misrepresentation.

Emily H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHIVA PRASAD K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H.  |  First Impressions 
Clasificación:
2.0

The unit was filled with rat poop. Whether or not you sweep out the other units before people see, you have a rat infestation, and that's disgusting. Throwing poison in there doesn't change the fact I had to worry about all of my stuff getting ruined by rats or their bacteria. The staff is great. The facility is not.

AUSTIN J.  |  Overall Experience 
Clasificación:
5.0

Thank you for providing a secure place for our treasures!

leslie n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barton W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Alexandra C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffani S.  |  Overall Experience 
Clasificación:
5.0

This U-Haul facility is outstanding! By far the best I've seen or used.

colleen c.  |  Overall Experience 
Clasificación:
4.0

It is difficult to find a parking spot and there were trailers located in every available spot. I hope the parking issue is short lived.

DAVID C.  |  First Impressions 
Clasificación:
4.0

The only real negative was there was both dead & live spiders in our unit - the movers said they appeared to be brown recluse spiders.

Steve R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon P.  |  Overall Experience 
Clasificación:
5.0

Our experiences with your facility are consistently excellent. This move in was no exception. Keep up the good work!

Krista S.  |  First Impressions 
Clasificación:
2.0

Despite the above postive response, 2 things not asked were cost and actual access. I moved to a storage facility with twice the room for roughly the same cost. And multiple times I drove over there during off hours to find that all of the parking spaces to load/unload were filled up by or blocked by U-haul trucks and trailers. Very frustrating.

STUART W.  |  Overall Experience 
Clasificación:
5.0

Solo no me gustó el cobro del seguro sin pedirlo

Edifer r.  |  First Impressions 
Clasificación:
5.0

Thank you Uhaul staff, you have made this process effortless.

ROBERTA B.  |  Overall Experience 
Clasificación:
5.0

The manager and the overall customer service were outstanding! I had just come in from a long one-way truck haul with a car dolly. They made the process easy and stress-free. Also rented a storage unit. Highly recommend this facility!

colleen c.  |  First Impressions 
Clasificación:
5.0

I've always had good experiences here. The staff is hard working and helpful

Andrew S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M.  |  First Impressions 
Clasificación:
3.0

Too busy and hectic. Hard to find parking space by the dock.

Benno B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  First Impressions 
Clasificación:
5.0

Staff is very nice and helpful

JAMES P.  |  Overall Experience 
Clasificación:
5.0

All staff are polite, personable and professional. They're extremely helpful no matter the task at hand. I made a "major" error and rather make a big deal out of the situation, it was handle in the most "customer friendly" approach, knowing I was completely embarrassed. I've been in several times since and am not the least bit uncomfortable.

Alicia H.  |  First Impressions 
Clasificación:
5.0

Compared to my previous Uhaul experience, this facility in Tennessee was excellent and should be a model on professionalism and their layout of operations was excellent.

Scott Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
4.0

Rental Rep was very helpful and patient. Se showed me a few units until finding the right one. She gave me the special rate with out having to ask. I only saw that the hallways were small. Location is convenient.

ROBERTA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Alice W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B.  |  Overall Experience 
Clasificación:
5.0

A FANTASTIC place!!! All the employees were helpful and friendly!!!! The entire dwelling was clean and neat. They do need a bigger parking lot. All uhaul managers and employees should be trained by Jonathan and his staff!!!!

Diane U.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful to us, polite and kind. Excellent service! Thank you!

David B.  |  First Impressions 
Clasificación:
5.0

We had a great experience with the staff and location! Staff very friendly and helpful. The location is very clean and secure.

VALERIE A.  |  Overall Experience 
Clasificación:
5.0

EVERYONE was FANTASTIC!!!!!

Diane U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNETTE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J.  |  Overall Experience 
Clasificación:
1.0

We could rarely find a place to park at the unloading zone to load and unload or load items. Most spaces were blocked by Uhaul trucks and a couple of cars that had rented trucks, but were not actively unloading or loading and needing the dock. On several different occasions we asked that someone please move a UHaul vehicle so we could pull up to the large loading dock (it fits about 8-10 vehicles, all spaces blocked) and they would not. They were never busy, so it was not a staffing issue. One time, they witnessed us struggling to get things to our vehicle (if not pulled to the dock it is hard to get to. your car) and one guy just kept using a week blower on the drive when we had begged them to move a truck so we could unload easily. Will NEVER go back to that location. STAY AWAY if you need access to your indoor storage facility!

Pamela B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy F.  |  Overall Experience 
Clasificación:
5.0

They were so helpful and the facility was exceptionally maintained. I felt safe there and felt my stuff would be safe there.

RANDALL T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike K.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff!

Darci P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Excellent job Uhaul! Even used your moving service marketplace and it worked great. ¡Gracias!

ray r.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don't Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.

KATELYN K.  |  Overall Experience 
Clasificación:
5.0

Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.

Kandace S.  |  Overall Experience 
Clasificación:
5.0

Very nice storage and trucks too!

ray r.  |  First Impressions 
Clasificación:
5.0

I have been there for years. Really a good facility.

REAC L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACH P.  |  Overall Experience 
Clasificación:
4.0

No issues....nice storage facility.

Robert S.  |  First Impressions 
Clasificación:
4.0

Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.

FRANK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT COE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Service was amazing!

Alberto B.  |  First Impressions 
Clasificación:
5.0

By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!

ASHLEY R.  |  First Impressions 
Clasificación:
5.0

All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.

Tom S.  |  First Impressions 
Clasificación:
3.0

Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.

Zouhair L.  |  First Impressions 
Clasificación:
5.0

Excellent Customer Service, Clean Facility, Friendly and Helpful

JACQUITA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K.  |  Overall Experience 
Clasificación:
3.0

The facility closed due to snow

Chris P.  |  First Impressions 
Clasificación:
5.0

The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.

JACQUITA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassius P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.

Cassandra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john g.  |  Overall Experience 
Clasificación:
5.0

Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn't be happier with the location and the service that received. Great location! Great Team!

VALERIE A.  |  First Impressions 
Clasificación:
5.0

Amazing

michael q.  |  First Impressions 
Clasificación:
4.0

I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and cramped

brentwood p.  |  Overall Experience 
Clasificación:
5.0

This place is amazing!!! After 23hrs on the road we were greeted by the staff who's professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!

Shaun W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
5.0

Great place - thanks!

Mat D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY S.  |  Overall Experience 
Clasificación:
5.0

I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn't think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanks

daniel d.  |  First Impressions 
Clasificación:
5.0

Great, helpful, friendly team. Attended to me quickly.

Cassandra C.  |  First Impressions 
Clasificación:
2.0

The size of lot the business as a whole is being ran on is entirely too small. The employees park in the customer parking, and there are trucks and trailers in front of all of the storage units which not only disallows ANY PARKING from being available but also, requires a call ahead to the facility, to request access in the front of your unit (to which no one answers). Although there are one or two employees there that are actually mindful of their difficult scenario and try to make it the best possible for the customer, the people who do work there have been put in a very difficult situation from corporate.

Kasey C.  |  Overall Experience 
Clasificación:
5.0

I will always use this facility for any future moving/storage needs. The employees make this place what it is....they are so friendly and helpful!

Julie C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCES H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

julie c.  |  Overall Experience 
Clasificación:
5.0

The staff here was very friendly, professiona, and helpful!

Geneva W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny C.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!!

Kristine J.  |  First Impressions 
Clasificación:
5.0

Jonathan was extremely helpful!

Courtney S.  |  First Impressions 
Clasificación:
4.0

The only problem at all is lack of parking space and availability of loading dock spaces. However, the employee moved a truck for us so that we had accessibility. The customer service at this location is superb - everyone I dealt with was extremely helpful and friendly.

Julie C.  |  First Impressions 
Clasificación:
5.0

When we 1st got here Jonathan nipps was wonderful very grateful very nice Jonathangets the five stars. Now the young man that check this out Saturday was very rude I do not know what his name was he did not have a name tag on.

Veronica R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Magen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roy h.  |  Overall Experience 
Clasificación:
5.0

This Uhaul storage location is excellent, We have had a great experience.

Michele B.  |  Online Move In 
Clasificación:
5.0

Facility is clean, secure and convenient. Staff are friendly, helpful and personable. Would highly recommend the facility for storage etc.

Mark A.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that an unauthorized person who I hired to empty my unit was allowed to cancel my contract without my knowledge though I did not want to relinquish my space. O/W great service.

Omar H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Magen D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon-Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon-Michael G.  |  Overall Experience 
Clasificación:
3.0

Store is always understaffed waited over one hour to be helped- 12 customers in line only two people working

Gary P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben G.  |  First Impressions 
Clasificación: