Customer Reviews for U-Haul Moving & Storage of Conyers

5,371 reviews

1150 Dogwood Dr SE   Conyers, GA 30012
(Next to Cracker Barrell, Across the freeway from the Mall)

(770) 761-3888

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(770) 761-3888

1150 Dogwood Dr SE
Conyers, GA 30012
(Next to Cracker Barrell, Across the freeway from the Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TOPRECIOUS HEIGHT   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Smith 
Rating:
5.0

Customer did not leave a comment.

TYRELL SCHOBY  |  Overall Experience 
Rating:
5.0

Install where a individual could charge up cell phone, no outlets for that, other than that good service.

frederick Williams 
Rating:
4.0

Customer did not leave a comment.

Abdul Howard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shirley Elaine Johnson 
Rating:
3.0

Customer did not leave a comment.

Michael Pell 
Rating:
5.0

Customer did not leave a comment.

Tonya Bennett  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful. Respond quickly with minor issues I had and operated with extreme professionalism. Positive attitudes as well

dwayne ford 
Rating:
5.0

Customer did not leave a comment.

WYDWETTA ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald vigue 
Rating:
3.0

Several issues with our reservation, but the truck we got was fine. Staff was nice as well.

Joshua Washburn 
Rating:
3.0

Customer did not leave a comment.

lione lewis 
Rating:
4.0

Customer did not leave a comment.

Tamika Branch 
Rating:
5.0

Customer did not leave a comment.

LEE MALONE  |  First Impressions 
Rating:
4.0

Everyone there was professional in their work, their was a small wait to get waited on but other than that it's good customer service...

anthony wright 
Rating:
4.0

Customer did not leave a comment.

Pamela Alston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Alston 
Rating:
5.0

5 Star Rating. First of all, the customer service representatives at the desk were very professional. The tech (Brian) provided excellent customer service. He said the install would take about 2 hours and escorted me to the breakroom area to wait because I had no transportation. Upon completion of the install, he answered all of the questions I had and said that if there were any problems, concerns and/or questions, to please feel free to call. Overall, it was an excellent customer service experience and I'd be happy to recommend your location to all of my friends.

FREDIA STIGLER 
Rating:
5.0

Customer did not leave a comment.

Linda Sims 
Rating:
4.0

One tire going flat on the first equipment; changed to a second with no issues. 20' truck had candy wrappers and something sticky in cup holder; blankets were not in the cargo as indicated by agent

Susan Henriquez 
Rating:
4.0

Customer did not leave a comment.

THOMAS THOMPSON 
Rating:
3.0

Make sure the trucks are being serviced. My Uhaul acted like it didn't want to crank up most of the time. Also the seat belt light sound to let you know you don't have on a seat belt kept going off and we had the seat belts on. Other than that is was a great experience.

Chiquita Pitts 
Rating:
4.0

Customer did not leave a comment.

Shemar Williams 
Rating:
5.0

Amazing guys! Really friendly and helpful!

Reigna James 
Rating:
2.0

The truck was not available. Had to go to another location

Marcia Cash 
Rating:
5.0

Customer did not leave a comment.

Melinda Clark 
Rating:
1.0

Customer did not leave a comment.

Latysha Weaver 
Rating:
3.0

Customer did not leave a comment.

Martina Falk 
Rating:
5.0

Customer did not leave a comment.

Harold Sullivan 
Rating:
5.0

Customer did not leave a comment.

Shirley Barnes 
Rating:
1.0

No fuel in truck to start with, customer service was not helpful at all.

Shakara ROSS 
Rating:
1.0

In order to improve, the associates should check each truck as they arrive. I returned my truck and the guy with dread locks didn’t check the truck. He just told me a receipt will be emailed. When I receive the email I see a $25 dollar charge and I KNOW for a FACT that I returned the truck worth the proper fuel according to my information. I am extremely frustrated and disappointed that they charged my card and I returned the truck at the proper gas levels.

Loriel Leach 
Rating:
5.0

Great customer service and overall good

DARRIN TUCKER 
Rating:
5.0

Awesome service, fast & easy!

Herminio Caceres 
Rating:
3.0

One headlight out and missing window handle drivers side,

WHITNEY MORGAN 
Rating:
3.0

Customer did not leave a comment.

QUINCY SCRUGGS 
Rating:
5.0

I was dropping off a trailer and I was in and out in under 5 minutes!

Paul Siegmund 
Rating:
4.0

Jackie, the customer representative who checked me out made my whole day! She was well spoken, hilarious and has a pleasant voice. I can in dreading my last minute need for a truck but Jackie took care of it. Thanks again Jackie!

Joshua Diaz 
Rating:
1.0

I overfilled the tank to full instead of 3/4 Employees laughed and said "thank you" To my understanding if I brought the truck back with less than 3/4 tank I would be charged $4.09 a gallon. Seems unfair and disrespectful. The process of renting the truck was easy. A little concerned the employee took pictures of my id on her personal phone and took pictures of me with her personal phone. Seems off to me. Bringing the truck back no one come to me when I pulled up. The workers were visibly on their phones. I had to go in and have the lady get someone outside to help me. The same crew that laughed and said thank you for the gas

Trista Potts 
Rating:
5.0

Customer did not leave a comment.

denise rivers  |  Overall Experience 
Rating:
5.0

Na

Lakeva Scruggs 
Rating:
5.0

Customer did not leave a comment.

Lisa Newton 
Rating:
5.0

Customer service was amazing!!

Tiffany Raines 
Rating:
4.0

The lady who was there when I returned, the truck was rude very rude the young fellow who checked my truck and had to apologize for her being rude to me the young lady this morning, who was very nice the one who was there when she was rude?

Yolanda Curry 
Rating:
5.0

Customer did not leave a comment.

Dianne Mitchell 
Rating:
4.0

Drop off was okay. No signage where to leave vehicle or where to park. Employee was polite.

LoraMarie Copeland 
Rating:
4.0

Nothing everything is fine.

Gail Pemberton-Tenn 
Rating:
5.0

Customer did not leave a comment.

Troya Ottison  |  Overall Experience 
Rating:
2.0

App does not work for fast check out. Unable to pick to my truck no one to help me. Had to reschedule for another date. At Dogwood, long wait time and Truck needed service was unsafe to drive. Tire was flat and alignment was needed. not safe at all.

Tanya Jenkins 
Rating:
1.0

I was charged for a cleaning fee and it was nothing left in the uhaul

antineska ford 
Rating:
5.0

From the moment I walked into the location, I was greeted & helped through & through. The young lady, whom I found out was also a veteran like me, had me and my party in great spirits. I appreciate her knowledge & understanding of the process, as well as, the different equipment needed for our move. Thank you again!!!

Ashia Marsh 
Rating:
5.0

Customer did not leave a comment.

Judy Shropshire 
Rating:
5.0

Customer did not leave a comment.

cletis Jones 
Rating:
5.0

Customer did not leave a comment.

joyce moore 
Rating:
5.0

Customer did not leave a comment.

Eric Collins 
Rating:
5.0

Customer did not leave a comment.

HENRY BURKS 
Rating:
4.0

So far so good, especially considering the Bad luck I've had in the past with storage facilities!

Scott Williams  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lillie James 
Rating:
5.0

Customer did not leave a comment.

SHANIQUE CLEMMONS 
Rating:
3.0

Employees need to better explain the policy and the instructions when renting a uhaul so they won’t be blind sided when returning it and having unwanted fees that could be avoided.

randy benford 
Rating:
4.0

Great service, excellent inventory

Michal fells 
Rating:
5.0

Customer did not leave a comment.

Tijwana Chester 
Rating:
5.0

Customer did not leave a comment.

Alisa Colwell 
Rating:
4.0

was given a truck that needed the tire system checked. The tire light was flashing and I didn’t know what to do. I took the truck back and just finished using my personal car.

chante Johnson 
Rating:
5.0

Customer did not leave a comment.

ANSELM BAPTISTE 
Rating:
2.0

Could not enter unit after paying elevator did not work and door to 3rd floor was locked unable to move into storage

Kendra Moses  |  Overall Experience 
Rating:
5.0

Customer service was excellent.

Shirley ross 
Rating:
3.0

Customer did not leave a comment.

Wendi Harden 
Rating:
5.0

Customer did not leave a comment.

AnnaMarie Puerner 
Rating:
5.0

Customer did not leave a comment.

Kim Knight 
Rating:
5.0

When you have a reservation have a separate line so you can pick up faster. We did have to wait 20 min in line to pickup.

Sandra Ferguson 
Rating:
4.0

Customer did not leave a comment.

Paul McClellan 
Rating:
5.0

Customer did not leave a comment.

Brandon Dunlevy 
Rating:
3.0

When I rented the truck I thought I was purchasing furniture covers. I was told they were only rental. I did not open the 2 packs that I ordered because I had to return them because I thought they were mine. They charged me $10 for items I didn’t use. When I called the employee stated her manager had left for the day at 2pm and wouldn’t be back until Monday. She then stated I probably would not get a refund for items not used. It was $10 but it was my $10. Rude and unprofessional.

Joy Mack 
Rating:
5.0

Customer did not leave a comment.

Trenton Brown 
Rating:
5.0

Great customer service

selwyn ross 
Rating:
5.0

All good

WILLIAM ROBERTS 
Rating:
2.0

Too expensive and TOO evasive with taking facial pictures and license and calling someone to verify what??

jean beaufils 
Rating:
5.0

Customer did not leave a comment.

Alexis Grant 
Rating:
5.0

the service was great on both days i went . maddison was very helpful. everyone took time and care with me i enjoyed my experience.

Brianna Edie 
Rating:
5.0

Customer did not leave a comment.

Tonya Davis 
Rating:
5.0

Customer did not leave a comment.

Khiev Hem 
Rating:
5.0

Excellent service at this location

Joan Blair 
Rating:
5.0

Everything was great. The lady at the counter was expedient and polite.

Raymond Scott Bell 
Rating:
2.0

Customer did not leave a comment.

SHERRY DAVIS 
Rating:
5.0

The service was excellent and everything was done in a timely manner

BOBBY WARD 
Rating:
5.0

Customer did not leave a comment.

Gregory Gates 
Rating:
4.0

Customer did not leave a comment.

Harriette Jeffries  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lizzetta McConnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUQUEDA LEWIS 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hall 
Rating:
5.0

Customer did not leave a comment.

Scott Anderson 
Rating:
5.0

Always great service at this location

Jeremy May 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hunter 
Rating:
5.0

Customer did not leave a comment.

Ricardo Moore 
Rating:
5.0

Nice lady that answer over the phone kind and quick at answering all the questions !!

ADRIANA TORRES AGUDELO 
Rating:
4.0

Customer did not leave a comment.

Megan Skally 
Rating:
5.0

Customer did not leave a comment.

Aaron Gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven white 
Rating:
5.0

Very friendly and helpful people

MOHAMMED MAKHANI 
Rating:
5.0

They went above and beyond. I was having a bad day yesterday and today. Ms Jackie jump in and made my day just right. Her customer service is A12 She is a great and beautiful person. Thanks

Katrina Harrold 
Rating:
5.0

Customer did not leave a comment.

Malinda Hampton  |  First Impressions 
Rating:
5.0

Very helpful in person as well as over the phone. They made a stressful situation. Seamless.

Antoinette Coleman 
Rating:
3.0

Customer did not leave a comment.

Desmond Miller 
Rating:
5.0

Customer did not leave a comment.

Anthony Bass  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN HANNA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Henderson 
Rating:
5.0

Customer did not leave a comment.

Darren Harris-Linginfelter 
Rating:
3.0

Customer did not leave a comment.

Michael Hutcheson 
Rating:
5.0

Keep doing what you do.

Wayne Neal 
Rating:
5.0

Customer did not leave a comment.

Ronnie Hamrick 
Rating:
5.0

The whole process was quick and easy.

John Street 
Rating:
1.0

Took 5 hours and they didn't have the correct parts when we set this up 30 days prior to this appointment.

Julia Sheets 
Rating:
1.0

Very poor customer service I spent to money to be treated as I was would like to speak with someone the is charged of that location

Marcus Hyman 
Rating:
5.0

Great customer service great employees

Albert Joyner FORTUNE 
Rating:
5.0

Customer did not leave a comment.

Keeble Wright 
Rating:
5.0

Customer did not leave a comment.

Sheila White  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jasmine Kennerly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antwanett jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carroll Larry Kearse  |  Overall Experience 
Rating:
4.0

I technically got a truck on Saturday, December 22nd, moved out and returned the truck the same day. My only issue is with the insurance company for U-Haul. On October 18th while loading some items into my vehicle that I got from my storage, I tripped over a speed bump. The effect was so hard that a tremendous knot appeared on my forehead and black circles appeared around my eyes. I was transported to the hospital by ambulance. Fortunately no concussion. Injured my knee more than I realized. Even though the incident was my fault, I still should have been given some consideration (like free storage for a month, etc.) particularly since I sent pictures to them showing my injuries. I want to thank those who were on the scene to assist with putting my items in my vehicle, securing them until my next of kin came and particularly for the employee who was rubbing my back while I was face down and praying for me. Thank you.

Barbara Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chester coburn  |  Overall Experience 
Rating:
5.0

The front desk associate assisted with a bigger unit as the one I initially reserved was too small. She was very helpful and nice.

Keyana Teemer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William Stringer  |  Overall Experience 
Rating:
2.0

I God roaches from this place

ericka myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DICOLE GREER  |  Overall Experience 
Rating:
5.0

Wonderful....had storage since 2017 and absolutely no problems. Belongings were well kept and Uhaul location was always available, professional, and friendly. A wonderful and safe experience....no worries at all for 6 years!! Thank you Georgia (Conyers location).

TARA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEYA FRANCIS  |  Overall Experience 
Rating:
2.0

There were rats in my unit

Krystle Lee  |  Overall Experience 
Rating:
3.0

I did not like the price hike from $114 to $132 within 2yrs. Of rental. Also, upon my close out on Saturday morning at 10:00 one of the ladies ( with longer hair) sat, ate, & had myself & other customers waiting, seemed bothered that she had to walk me to my until to remove a lock & prior, she asked another male employee to assist me ( he had long hair dreads), he didn't want to assist. VERY BAD CUSTOMER SERVICE. However, overall, I appreciate the safe & clean unit that I rented & the facility securing my lock when I had not.

Angela Dean  |  Overall Experience 
Rating:
1.0

My first time EVER using u-Haul storage & I can say it was the worst experience ever. Myself and a friend had to walk all of my furniture up THREE flights of stairs, because the elevator was out of service. I broke several of my personal items & even got hurt a few times. It was horrific! If I would have known prior to renting the storage unit, I would have never chosen this location. I was very unsatisfied. I spent almost $200 to rent the unit and couldn’t even use the main thing to get my furniture to the unit. The only units that were available at the time was on the third floor. I would not recommend to anyone else.

latavia adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHRYN YATES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA BELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corey Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billie Boyd-Cox  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Juan Gipson  |  First Impressions 
Rating:
5.0

Staff are always friendly and helpful. Great customer service!

LINTONIA SHEPPARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nakita Miles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVE WHITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEBRON VANCE  |  Overall Experience 
Rating:
5.0

Trusted and approved everyone always had my back there and jumped to assist great customer service thanks again will reuse in future 👍

Taurus Thurman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVINA PETTYJOHN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chastity Taylor  |  Overall Experience 
Rating:
5.0

I was very pleased with the service A1

Delroy Brown  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KELLY DUKES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY FRANKLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latanya sykes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justice Kennedy  |  First Impressions 
Rating:
3.0

Overall I will say it was not a total bad experience. My only complaint was there was a bug issue and the smell of insect spray often. I found dead bugs in my storage and that was annoying but thank God my furniture was not affected!

edward Posey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arteaga Colvard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tynika N McBride   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Katrina Harrold  |  Overall Experience 
Rating:
5.0

I really appreciate everyone patience with me due to any issues I had. GREAT JOB to everyone 🙌🏾

Brandon Starling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMASEDDA HOWELL-JOYCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Howell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaleesa walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY PAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanta sullivan  |  First Impressions 
Rating:
5.0

I was charged for insurance which I did not request. I let that be known and it was removed from my account without hesitation. I didn't appreciate that, otherwise my experience was very positive.

RENEE ADENUSI  |  Overall Experience 
Rating:
5.0

I did recommend this faculty to several customers.

Marylynn Hill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana Risacher  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JENNIFER JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cerline Mellowes  |  Overall Experience 
Rating:
5.0

Great customer service - thank you!

WENDELL DEBOSKIE  |  Overall Experience 
Rating:
2.0

The manager placed a time restriction on my access because they accused me of living IN my unit. I was offended by this allegation.

CHRISTOPHER BROWN  |  Overall Experience 
Rating:
5.0

I love the staff They were very kind and very professional And I love their attitude

BARBARA BRADLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cordero Miles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Narda Young  |  First Impressions 
Rating:
5.0

Wish you had 24 hour access.

LISA MORTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAHRE COOPER  |  Overall Experience 
Rating:
4.0

However, The price of the units should be lower. Very expensive.

DEBORAH HENRY-BENNETT  |  Overall Experience 
Rating:
5.0

This is an amazing storage facility and I was extremely impressed with the cleanliness. Especially the bathroom.

Jeffery Green  |  Overall Experience 
Rating:
5.0

Nice people work there

DELLA HIGHT  |  First Impressions 
Rating:
5.0

The location is so convenient that there are so little units to rent out. Looking for a climate control unit size 10×15 unit for the month of April.

Germaine Coakley Mays  |  First Impressions 
Rating:
4.0

I moved out on 3/13/2023. I called customer service and notified them. They documented in their system notes.

Cedric Houston  |  Overall Experience 
Rating:
1.0

My unit was affected by water. No one called until 2 weeks later to explain. I couldn’t get into the unit for 2 months because they “misplaced the keys”. After finally moving out I noticed some things were ruined due to their staff not properly checking after the water damage. This facility is poorly managed and I regret my decision of storing my things here. Management is awful and inconsiderate. There could be so much more to type but I will leave that for the Google review I will be leaving.

Consuela Metcalf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TITUS WHITE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Audrey Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Faulcon  |  First Impressions 
Rating:
4.0

The staff was very friendly, professional, helpful, and knowledgeable.

katheleen monroe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Harrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert porter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda evans  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bridgett Noreaga  |  Overall Experience 
Rating:
5.0

Great staff

Katrina Harrold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris'shay Haygood  |  Overall Experience 
Rating:
5.0

Very kind staff. Everyone did everything they could to assist me.

Beverly Gelene Davidson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

corey gates  |  Overall Experience 
Rating:
3.0

manager phone number that is for after store hours does not work and was locked out of my unit for 2 weeks because no one would contact me

SHANNON GAHWILER  |  Overall Experience 
Rating:
5.0

Quick and very helpful

Monica Dellemonache  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Wilson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michigan Goldsby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justine Graves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zena Philip  |  Overall Experience 
Rating:
5.0

They need to do better with the spraying for ants and roaches. I say they are to expensive because it is not climate controlled.

Dorothy Taylor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cassandra Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany Harrison  |  Overall Experience 
Rating:
5.0

This is a great place in Conyers,ga . I thank U -Haul for helping me .

Herman Frazier  |  First Impressions 
Rating:
5.0

No light in the unit. Very hard to see inside the unit. 10:OO pm is too early to close up.

DEBORAH HARRIS-EZELL  |  Overall Experience 
Rating:
5.0

Card access was not immediately active. However, the experience was great!

Barron Steward  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosemary Saunders  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sanja Roseberry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus Kinsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYLL MULLIGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Bey  |  Overall Experience 
Rating:
1.0

Even though the facility was well maintained you could never get intouch with the facility via phone. Had storage for over 2 years and not able to contact the facility before my things were auctioned off very sentimental objects bady pictures kids sports and school accomplishments ect. Not very empathic when it comes to peoples possessions that cant be replaced. Kids were distraught.

Velteena Thomas-Mannery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margary Gammage  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JANICE BLACKWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arneta Stephens  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NICOLE TOLBERT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH SMITH  |  Overall Experience 
Rating:
5.0

Awesome service and associates

BYRON MILTEER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiyonna Lester  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nylah CHAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL ELLIOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Carrington  |  Overall Experience 
Rating:
5.0

Very Professional

MELANIE HAMER  |  Overall Experience 
Rating:
5.0

I am glad that they work with people in various situations however I do believe that if it's climate control it needs to stay climate control it was a little bit hot which created an order but overall it was clean

Elizabeth Baptiste  |  First Impressions 
Rating:
1.0

The kanye's Georgia U-haul facilities What's so rude And the manager was no better Then her employees are called 4 time 2 report her In her staff they just sit around When you ask some questions about the elevator when it would be back in service So you can get your stuff out of storage space I was on the 2nd floor and I ask when can you fix the elevator because I needed to be back in South Carolina They told me on Tuesday remind you it was Friday They need to get better customer service and also a manager she needs to go. I had to carry my stuff down 2 flight upstairs They do not care I went to the desk 2 times still no answer So no I wouldn't recommend you out to nobody.

Sarah Joyner  |  Overall Experience 
Rating:
5.0

very professional

MELANIE HAMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernon Henry  |  Overall Experience 
Rating:
2.0

Darren or whatever his name was very nasty and unprofessional. I will never use the Conyers location again.

Tameika Martino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duqwan Nathan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARA DAVIS  |  First Impressions 
Rating:
4.0

I had no issues with my unit.

DEBRA JOHNSON  |  Overall Experience 
Rating:
5.0

This facility was perfect! I rented my truck there and also rented my storage space here! The staff was friendly and accommodating! Thank you for awesome service!

Ora Gibbs  |  Overall Experience 
Rating:
5.0

Someone used my information to rent a truck that they kept for several days.Theperson at U-Haul who informed me was very kind.I wasn't held responsible for what happened and I wasn't charged.Everyeffort was made to put me at ease and to sympathize with what happened to me.I am very grateful.Uhaul is fair and professional.

gwendolyn fuller  |  First Impressions 
Rating:
5.0

Pros (in no particular order) * CLEAN PLEASANT bathrooms * flat bed dollies * a place to donate/retrieve donated items * ability to make payments over the phone 24/7 (I prefer this over having a card on file--also a payment option) * friendly helpful staff * I found out that for a reasonable fee I could hire people to load and deliver the contents of my storage unit Cons (in no particular order) * sometimes the wait time in the office was long...but I chalked that up to the staff working carefully with customers * the dumpsters could have been closer and more plentiful; they always seemed to be filled to the brim *sometimes parking was tight

terri belcher  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anastasia Palmer  |  Overall Experience 
Rating:
5.0

Amazing service!

Marques Dexter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patrenella ross  |  Overall Experience 
Rating:
5.0

I love doing business with U-Haul of Conyers and I hope I can do business again with them real soon they helped me in the time of need in the short period of time I had and I say thank you to all the staff who were nice to help me out

Wallis Oneal  |  Overall Experience 
Rating:
2.0

I lost all my things in a massive flood at Uhaul a few days after I got storage, I was told I didn’t have insurance, ok I will take that, but I asked when did the flood happen, I was told Dec 30. 2021 they called me a week later on the january 5, after 7 days I could physically see any water damage, so I paid $124 for 7 months on a storage that I lost everything, U-Haul knew my things were 2ft under water, they even took things out and put it back damaged, the manager George was terrible his assistant was terrible customer service is horrible , so I paid for months thinking my things were still good lost 3Tv’s speakers 6 expensive mirrors that was destroyed, I can deal with not gaving insurance but to pay on a unit for 7 months total lost ti a flood is terrible a Double loss due to U-Haul staff no being honest about flood

CARLON WILKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zarold Wilder  |  Overall Experience 
Rating:
5.0

The entire staff was so professional and kind. They are truly respectful to their customers. They were so busy on Saturday and they made sure that all their customers were taken care of and satisfied to the best of their abilities. Thank the uhaul staff for making a difficult time for me and my family an easy transition. Ms. Valarie Foster.

Valarie Foster  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful.

Chavante Roberts  |  First Impressions 
Rating:
5.0

My experience was great but I was not aware that you close so earlier with me trying to unload the truck and load the storage I did not realize that place close so I could turn in the truck,but thankfully a customer was there and she told Mr about the Dropbox for the keys. By me not being from here I had no idea what to do...but all and all it was a good experience for my first time doing this..thank you for all your help

Melissa Shields  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA WILLIAMS  |  Overall Experience 
Rating:
5.0

THERE WAS A HICCUP WHEN I ORIGINALLY REQUESTED A VAN AND STORAGE - BUT I NO LONGER SEE EMPLOYEE WHO MADE ME DO RUN AROUNDS FOR NO REASON - RESERVED A VAN, WENT AND LOCATION WAS CLOSED JUS RETURNED A VAN WHEN I DID NOT NEED TO RETURN TO HAVE NO TRUCKS AVAILABLE WHEN I COULD HAVE JUST KEPT THE VAN I HAD.

Shanese Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORMA HARRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Prendergast  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dametrice Muhammad  |  Online Move In 
Rating:
3.0

I was not able to access the storage unit .

Alexus Stewart  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Courtyard Marriott Conyers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna Rivers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

YVONNE SIMPSON  |  Overall Experience 
Rating:
5.0

The staff was great, the were so friendly and I will definitely be back.

Marilyn Moore  |  Overall Experience 
Rating:
5.0

Very good staff communication and accessories was available to use very convenient.

Steffenie Morris-Reid  |  Online Move In 
Rating:
5.0

Great People and very clean store.

Marcus Kinsey  |  First Impressions 
Rating:
5.0

The staff were very friendly, and helpful.

Chicquita Moore  |  Overall Experience 
Rating:
1.0

Cashier was extremely rude..The whole experience with her was poor. She threw the pen on the counter for me to sign the receipt & a other things I’m just not about to type all of it.

rebecca sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Files  |  Overall Experience 
Rating:
5.0

Can’t remember Agent name @ the location but she was Awesome. Short young lady., at work Thrus the 3rd around 12ish. She wad real nice and customer service was excellent. Thanks

rene banks  |  First Impressions 
Rating:
3.0

I’m quite disgusted with Uhaul, because recently they had a flood in their facility (Conyers, Ga.) that flood caused damage to my unit and I actually lost a beautiful dresser. The sad thing is that they told me there was nothing they could do to help me, because I did not have Uhaul insurance,I had to beg for 1 month free rent. The sad thing was I had 2 storage units 3110 and 30101 in my name and 1 in my husband’s name and we had it for almost 2 years. So now I have a bedroom set without a dresser I just emptied the unit on January 30, 2022.

bernice PEARL  |  Overall Experience 
Rating:
5.0

None!

Letizica Greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darshondres Brown Tate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george teague  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Scruggs  |  Overall Experience 
Rating:
2.0

I reserved an appliance dolly on Monday for my Move on Saturday. When i got there, even though I reserved it, they didnt have the dolly for me. This made my move drastically harder and almost canceled. Luckly i had my own basic dolly that helped but still was not the best. If there once going to be one available it should not let me reserve it and i could went to a different uhaul that had what i needed

Akin Donaldson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jalil Hudson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gaylyn KERR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca Chaffee  |  Overall Experience 
Rating:
5.0

Great service over the ten years.

EDWINA P BOGGS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Swinton  |  Online Move In 
Rating:
3.0

Was not successful in receiving an adjustment for my rental.

Amanda headley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sara howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin Mason  |  First Impressions 
Rating:
5.0

Friendly & efficient during this stressful time

CHERRIE MCRAE  |  Overall Experience 
Rating:
1.0

I did not move in I had to move my stuff from one storage space to another because water issues Blankets littered the lone two middle lockers on the 3rd floor..Staff found another space but offered not even a sorry for your inconvenience. Plus I was charged a pro rated price while I moved space to space

bruce dille  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cerline Mellowes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james bonds  |  Overall Experience 
Rating:
3.0

No

JENNIFER JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dazahna Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nazaris Council  |  Overall Experience 
Rating:
5.0

Mi experiencia con la oficina de U-haul y almacenaje de mis propiedades fueron excelente. Le recomendaría a mis amigos y familia que utilicen este lugar.

FERNANDO JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanikka Mizell  |  Overall Experience 
Rating:
3.0

Roaches were in my unit.

Tanysheyia Pass  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawntara carr  |  Overall Experience 
Rating:
5.0

Although I was unable to get the storage unit size needed, I must say that the frustration experienced from weeks and weeks of calling the 1150 Dogwood Dr. Se Conyers, GA location was definitely made right upon my arrival. There were a few things that went wrong with me trying to reserve a storage unit from not being available, wrong unit, and then to no unit being reserved. Kayla was a blessing by being able to work her magic and honor the info. provided due to a mishap after not having anything available! Staff member Madison was EXCELLENT to include her thoroughness and knowledge about the reservation and unit process, her effective communication, professionalism, and patience displayed for all the questions that I had. Upon me returning the next day after realizing I would not need a storage unit, I was helped by staff member Shauntae or Shondra (please forgive me if name or spelling is wrong), but she was just as pleasant and helpful! This is a perfect example of why Good Customer Service is so important! The treatment from the names mentioned above made up for the entire negative experience that I had with U-Haul prior to my arrival.

Shameek Randall  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Felix Rice  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tonya Bibbs  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janae Grant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanikka Mizell  |  First Impressions 
Rating:
5.0

George from the Conyers store is the best. Very professional and knowledgeable.

james bonds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alando Hawkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yvonne Townes  |  Overall Experience 
Rating:
5.0

Had a unit for 8 months. Very good customer service would recommended and will use again.

Kenneth Grindle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERA REID  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GERVONIA sims  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vernon Henry  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tracey ann gordon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FERNANDO JOHNSON  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Shimel Jacob  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA HAMILTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathy Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyla Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emma Forte  |  First Impressions 
Rating:
5.0

Thank you for the opportunity. Very knowledgeable staff and very organized

Traye Scott  |  Overall Experience 
Rating:
3.0

Was not the right unit i reserved. I was told my unit was ready but when i got there it wasn't available and i had to get one that was smaller than i wanted.I asked for a discount sincr mine wasn't available and i couldn't get one on that either so i was very disappointed. I managed to squeeze everything on the smaller on temporarily for now til a bigger one comes available.

PATRICIA SIMMONS  |  First Impressions 
Rating:
1.0

All of my things were completely ruined. I specifically requested a climate controlled unit and was not given one. Everything had mold and mildew all over it. My daughter is severely allergic to mold and mildew we couldn’t bring anything from the unit into our home. As I tried to speak to the lady at the front desk she repeatedly said “ there’s nothing we can do”. Well my lawyer says otherwise, and I’ve also been waiting on a call from the manager Christina, this happened on august 1st, it’s now the 7th and still haven’t heard anything.

shanna casey  |  Overall Experience 
Rating:
4.0

Experience has been positive. Staff was polite and helpful. It is clean and well maintained The biggest negative was that due to the very narrow hallways and low ceiling ductwork, we had one piece of furniture that could not be maneuvered to our unit. That single piece now must be stored elsewhere. Suggest that in future customers should be alerted that their large furniture may not fit into some units, even though the unit is large enough for the furniture. Also, the overall building design is not moving friendly. Hallways should be at least 1ft wider, or designated areas should be wider

Jeffery Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawntara carr  |  First Impressions 
Rating:
3.0

Jacqueline Huley was very grumpy and had an attitude during the move out. I understand it was close to closing but there is no need to be hateful and grumpy towards customers. Her customer service skills are horrible.

Cassandra Thompson  |  Overall Experience 
Rating:
5.0

It was unfortunate that the elevator was out when we move out but the overall experience was great.

lauren boswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skip Pierce  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

latoya godbolt  |  Overall Experience 
Rating:
2.0

I was very disappointed that I had to pay for the entire final month of storage as I was only there for 5 days. That is completely wrong as far as I am concerned, You should prorate the charges if it's less than a week, It's just wrong!

Jessi White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETTY HYMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA SUZETT WILLIS  |  First Impressions 
Rating:
5.0

Very Professional. Especially Mr. Davis. Always made customers feel important. Not sure about the GM though. Very unfriendly both in person and over the phone.

Tracey ann gordon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Leverette  |  Overall Experience 
Rating:
4.0

Great facility, and the staff was very helpful with my questions.

NIELS CANTON  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

breanna shinault  |  Overall Experience 
Rating:
3.0

Sales Rep. was great.

Loletha Reid  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrae Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla Sharp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tekeyia black  |  Overall Experience 
Rating:
5.0

Wow i was so pleased with the staff . clean inside and out. help me with every question i had. Keep up the work. Service with a smile will always keep me comeing back😁

abrium allen  |  Overall Experience 
Rating:
5.0

I would recommend everyone to use Uhaul. Outstanding.

Flora Copeland  |  Overall Experience 
Rating:
3.0

Needs to improve telling you that a one bedroom apartment will fit into a 5/10 storage my move was horrible all my furniture wouldn't fit into storage I had to make reservations for another storage for the next day

Cassandra Smith  |  First Impressions 
Rating:
5.0

Great Management and team💯💯💯

leza bennet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alonzo Harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY SNYDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben Kingree  |  Overall Experience 
Rating:
5.0

Very helpful and was able to return the truck no problem and upgrade my storage unit as well on Easter. Super friendly and are there to help with any questions.

Jordel Jovellanos  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Theresa Houston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

westley wyatt  |  Overall Experience 
Rating:
5.0

Wonderful customer service!!!! Thanks

CHAPORIA SHINHOLSTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace Fellowship Christian Church   |  First Impressions 
Rating:
5.0

Prices are a little higher than others but overall it was a great experience

Ellen Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Stodghill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clarence Caul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Files  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bernadette snyder  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wendell Graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherry Thompson Logan Elaine  |  Overall Experience 
Rating:
2.0

Staff was very uncooperative and difficult

Malique Ivery  |  First Impressions 
Rating:
4.0

The person that checked me in was not clear about closing time which had me to having to take my belonging back to the truck so she could set the alarm. The second day the gentleman was very accommodating so my experience got better ****recommendation*** The intercoms in the storage area should be working in case of emergency.

Yvonne Prendergast  |  First Impressions 
Rating:
5.0

Although the storage unit exceeded my expectations, I was more impressed with the staff. Anytime I spoke to any of the staff, they were all pleasant, welcoming, and helpful. Thank you so much for choosing a team so well put together.

SHANE TERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOWANDE BARUTI  |  Overall Experience 
Rating:
2.0

Someone stole my belongings and staff couldn’t help me with no footage.

Chernor Timbo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisa James  |  Overall Experience 
Rating:
5.0

I think another elevator should be of service and stairs

Cherry Thompson Logan Elaine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail Pemberton-Tenn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

crystal grier  |  Overall Experience 
Rating:
1.0

I'm very disappointed I paid over $500 for three units I only needed them for a day because I had a mishap in my closing so I had to move ASAP but I moved out of the storage on the very next day and was not refunded any of my money

PAULA CARR  |  Overall Experience 
Rating:
1.0

I traveled from DE to GA and was given a small unit for a 15 ft truck so I was given two units but because they weren’t side by side they wanted me to pay for two. I’m just relocating I don’t have that kind of money right now. I called and was told by a supervisor it would be taken care of but nothing yet. Very aggravated!!

CRYSTAL LOCKHART  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Minnie Riddle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela merritt  |  Overall Experience 
Rating:
2.0

I gave this rating based on the fact that my items were tampered with and some things were stolen prior to me removing my items. In addition, the only lock that was on my unit was that of the staff (not my original lock) after being told that my lock will remain in place. Additionally, I have called the day that I was moving out of my unit and reported the incident...sent emails and still, “no response.” As an end result, I cannot recommend this facility to anyone. I have been a customer for over 17yrs and this is the first bad experience that I have had at this location.

Desiree Swint  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE HUGHES  |  Overall Experience 
Rating:
4.0

A personal access code should give me 24-hour access to my unit. I’m told I can’t get a refund for the last 10 days of paid storage although I cancelled unit 3015 before October 20, 2020.

Kelvin Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vernon greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Houston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia Lewis  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and friendly. The facilities were clean, well lighted and easy to access. Thank you

cheryl pritchard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia Lewis  |  First Impressions 
Rating:
2.0

We was towed that we can't go into the storage building at any time. We went to move on the 17th and at 10 when we got there what are access code was denied come to find out after 10 p.m. they close the doors and cut off the access code to where you can't get in. I don't understand why you have a access code and we couldn't get in. I think they need to clarify that the storage building closes at 10 p.m. and does not open till the next business day. Business is not handled that away when you have a storage building no matter where it's at and you got to access codes you should be allowed to get in at any hour it doesn't matter what time it is even if it's in a secured area and then lock doors as long as you got your access code then you should be able to get in. I had to finish oh my movie out of the building on the 18th of my fiance's birthday I don't think that's right that I had to give up my day plan for my fiance to come finish moving when we was there on the 17th and spoke to the lady in the office and she told us plain out that as long as you had your access code you're able to get in at any hours of the night.

Davis Delong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANNE SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Doar  |  Overall Experience 
Rating:
4.0

This was the best experience ever. The staff was great and the manager Mr. Davis was wonderful! Facility is well organized and exceptionally clean.

ronda hutchinson  |  First Impressions 
Rating:
3.0

Ants were all over my items. Perhaps from a neighboring unit, being that I had no food whatsoever in storage.

Deborah Lindsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

xavier carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrien Stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Smith  |  Overall Experience 
Rating:
2.0

When I come in there I was checking in and the lady misunderstood and told me to back up to the loading dock and that was all we needed to do. My girlfriend ask me what was the pin # and she had to go back in there to see what was wrong because the lady thought i was just storagin more stuff in fact we had just gotten there to check on. Also my girlfriend had a lock and y'all made us pay for another one high dollar one that is stupid when we could have just gotten a cheap one to put on there and bring the other one back there after we off loaded the truck. I think that is so stupid and it's all about y'all getting more money out of people who already has spent a lot of money on moving. If you want to have more business you need to let people buy what they can afford if they already have a lock but just left it in the car because we had to unload the truck and bring it back to the house so we didn't bring the car. I also think we should be able to leave the truck at any place that that it's a UHaul place.

Davis Delong  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mary salazar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

judy cowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arteaga Colvard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RHONDA GRIDER  |  Overall Experience 
Rating:
5.0

A little expensive for the size units

Kim Ambroggio  |  Overall Experience 
Rating:
4.0

The keypad to get into sliding doors would not work after multiple attempts. Odd spill inside unit 1412. Junk left behind in lobby. Staff was very pleasant and professional.

Kieshah Emanuel-Davis  |  Overall Experience 
Rating:
5.0

Great customer service. The 2 men there were great. I can’t remember their names but one was light skin with curly hair and a black guy with Hope tattoo on his arm. They were wonderful. This one girl was doing my payment and she had me press the yellow button to enter for my pin but I was suppose to press the green button because I had to repurchase something and that’s what I did and it worked. She took my card and I putted the information into the screen I didn’t like that. But other then that the guys were wonderful.

Kyeisha Munroe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie White  |  Overall Experience 
Rating:
4.0

Customer service needs to be More efficient it takes too long to process any kind of rental or paperwork

JOE MOORE  |  Overall Experience 
Rating:
5.0

U-Haul was beyond helpful!!! The General Manager Darrell Douglas in Athens who initially made my reservation was absolutely great!! He accommodated everything I needed and I was very thankful. I would also like to thank Ms. Janice Blackwell for her superior customer service when I called the corporate call center for assistance. She went above and beyond assisting me and is a great example of how all companies should treat customers. She informed me on information I was eligible for regarding a storage unit that I was unaware of, and I am thankful for that as well. At the Conyers GA location, the General Manager Christina Casteel was super nice and friendly. She greatly assisted me with the confirmation of my storage unit and U-Haul truck needs prior to even arriving. Once there she was even more helpful in person with assisting me with a lock purchase and instructions of how to access my storage unit since it was my first time having one. Also I spoke with another customer service rep at the call center named Heather Hargrove who very politely dealt with me on the phone while I had to cancel a reservation for my car dolly. She made sure to take care of all of my needs and was very nice while doing so, and even asked if there was anything that I needed. Overall, I had a great experience with U-haul during my move and I feel that all of these named employees should be recognized for setting a true example of leadership at U-Haul. Their level of commitment to excellent customer service should be modeled by all. Me and my family cannot say thank you enough! I will definitely refer my friends and family for all of their hauling and storage needs. Thanks, Seth McCart Covington GA

Seth Mccart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

corey gates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Montique Williams  |  Overall Experience 
Rating:
4.0

Clean and well lit

westley wyatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judy cowan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Fugitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mari edi Gardner  |  Overall Experience 
Rating:
5.0

No comment

Lavern Allen  |  Overall Experience 
Rating:
5.0

Thanks

alexander bryant  |  Overall Experience 
Rating:
4.0

1. Except For the frequent smell of the facility, the positives are all reflected by the answers to the questions above. Negatives include the following: 2. It almost always takes too long to get anything done at the office because you were understaffed there. 3. I had problems with using the online access such is it not reflecting the payment I had made. 4. Due to the placement of your inventory of trucks and trailers it was frequently difficult to find parking for accessing our storage area.

richard heinisch  |  Overall Experience 
Rating:
5.0

This location is best storage Because earlier load unload dock Elevator Carts and example size storage room thank you very much! Ans

Howard Sidwell  |  First Impressions 
Rating:
3.0

the bathroom was HORRIBLE! Parking at the dock is always a problem, it appears there are employees parking and blocking the dock. There is Always a U-haul truck parked there and blocking it also.

CHARLES CAMPBELL  |  Overall Experience 
Rating:
3.0

Other than the price continuing to increase, the facility served its purpose.

JOILYNN GREEN  |  Overall Experience 
Rating:
2.0

Uhaul smelled like cigarettes and there was a nail in the tire. Elevator was broken and I had to climb up and down two flights of stairs w/ heavy furniture. No compensation or help offered

christine palacio  |  Overall Experience 
Rating:
5.0

Time management was good Customer service proceeded my expectations

Theresa Houston  |  First Impressions 
Rating:
4.0

I didn't have any issues with the storage facility.

Leticia Mahomes  |  Overall Experience 
Rating:
5.0

Thanks U-Haul team I truly needed this made it very convenient for me looking forward to losing you all to the Future God willing whenever necessary...

Fitzroy Brown Jr  |  First Impressions 
Rating:
4.0

none

Chrisetta Jackson  |  Overall Experience 
Rating:
5.0

I had a storage with this U-Haul for 10 years. I never had any problems with bugs or rodents. It was maintained well and staff was very accommodating and helpful!

KAY GORDON  |  Overall Experience 
Rating:
4.0

Great service, friendly people.

Grady Couch  |  First Impressions 
Rating:
3.0

I was satisfied

Tracy James-Black  |  First Impressions 
Rating:
5.0

Great customer service

Javkeyva Nelson  |  Overall Experience 
Rating:
5.0

I felt very confident in my belongings being safe here. Harold provides the best customer service and was always nice and polite when I came in. If I ever need storage again this will be where I go to

SELENA JUSTICE  |  Overall Experience 
Rating:
5.0

Everyone was pleasant to work with!

Leona Amey  |  Overall Experience 
Rating:
5.0

If I ever need storage again, I will definitely choose Uhaul again. Excellent service. Thank you so much.

sharon oliver  |  Overall Experience 
Rating:
5.0

Great storage facility. Helpful staff! Loved working with you!

titilayo robertson  |  Overall Experience 
Rating:
4.0

Nothing to add.

MARLENE MCKAY  |  Overall Experience 
Rating:
4.0

n/a

LORRAINE MCNEIL  |  Overall Experience 
Rating:
5.0

Best u haul facility I have ever used!!! Staff polite Friendly & helpful!!!

Audrey Carey  |  Overall Experience 
Rating:
5.0

The staff is very pleasant and helpful. They worked with me and allowed me the time I needed to retrieve my items. The facility is clean and convenient. I would highly recommend.

Sessalie Chambuso  |  Overall Experience 
Rating:
5.0

Clean facility. Friendly, knowledgeable staff.

Judith Spritzky  |  First Impressions 
Rating:
4.0

Good service.

James McCrary  |  First Impressions 
Rating:
4.0

I a little pricey for such a small 5x10 space. 24 hour access such automatically be grant with every access card for more customer convenience.

KELVIN SMITH  |  Overall Experience 
Rating:
1.0

Still waiting for management to call me

Kathleen hayes  |  Overall Experience 
Rating:
4.0

Was disappointed to learn that there was water damage on my sofa.

ANNIE HOBBS  |  Overall Experience 
Rating:
5.0

Great service and staff

JERMAINE OATS  |  Overall Experience 
Rating:
4.0

Would definitely use U-haul again

Lerico Gaither  |  Overall Experience 
Rating:
5.0

No comment

bruce dille  |  Overall Experience 
Rating:
5.0

Very safe and secure

Ann Cown  |  Overall Experience 
Rating:
5.0

NA

TEVA RESPIRATORY, LLC DIALLO  |  Overall Experience 
Rating:
5.0

Harold was very polite and helpful explaining the entire process. I even rented a storage unit as well. I love UHaul.

Patricia Gray-Williams  |  First Impressions 
Rating:
5.0

I've had a 20 year relationship with Harold and the staff at the Conyers, U-Haul location. They have ALWAYS treated me with respect and professionalism. I would highly recommend this facility.

GEORGIANNA WILK  |  Overall Experience 
Rating:
4.0

No comment

Mike Miller  |  Overall Experience 
Rating:
4.0

Hassle free experience

TRELLIS GOODE  |  Overall Experience 
Rating:
5.0

The facility was nice and so were the staff.

Demetrix Rostick Owens  |  Overall Experience 
Rating:
5.0

I Would recommend. you very highly Thank You

Rosa Perez  |  Overall Experience 
Rating:
3.0

Cashier did not know how to talk to customers.Because if a customer don’t know act as if they are dumb or should know. Because there job is to make sure we understand

lamar carlysle  |  Overall Experience 
Rating:
4.0

Everyone was professional and respectful and so kind!

Shynalee Ayala  |  First Impressions 
Rating:
5.0

Very helpful, and courteous.

Dawn Rodriguez  |  First Impressions 
Rating:
5.0

Jermaine Small was great even pointed out that location pick up my Transport in Lithonia (see reservation) not only hooked up wrong but also did not secure... Safety important Highly disappointed

Michael Head  |  Overall Experience 
Rating:
5.0

Very well kept

Jonathan AMOS  |  Overall Experience 
Rating:
5.0

My only complaint was I attempted to move out a couple of times and there was not any flatbed carts available. I will be back no the less.

bruce dille  |  Overall Experience 
Rating:
5.0

Everyone was very professional and helpful.

Sessalie Chambuso  |  First Impressions 
Rating:
5.0

The atmosphere was great. I like all the cameras . And the extra carts to help assist .A lot more costly than I am use to, but you get what you pay for. Great place.

Laraine Forte  |  First Impressions 
Rating:
4.0

aa

Derrick Gillispie  |  Overall Experience 
Rating:
5.0

Good trip nothing bad at all

Krystal Hodge  |  Reservation 
Rating:
5.0

I ended up not needing an U-haul, but the cancellation process was easy.

Ralph Grooms  |  Reservation 
Rating:
5.0

I ended up not needing an U-Haul, but the cancellation process was easy.

Ralph Grooms  |  Reservation 
Rating:
5.0

great

ANDREA ANDREWS  |  Overall Experience 
Rating:
1.0

The guy who runs the place is argumentative. Not helpful @ all!! I moved out of my storage unit with uhaul & will no longer due business again. Staf helpful & friendly.The guy running the show is rude

darron derdall  |  Overall Experience 
Rating:
3.0

very pleased

Michael Reynolds  |  Overall Experience 
Rating:
5.0

Harold and Lee and ALL staff are very attentive and easy to work with. Anytime an employee walked by me I was greeted with a smile and an offer to assist me with anything I needed. Clean Facility!

Dwight Parrish  |  Overall Experience 
Rating:
1.0

Harold the manager at the Conyers store was horrible. I've never been treated so poorly while spending my money and doing business. He tried to sell me insurance from his side business at the front

Regina Carter  |  Reservation 
Rating:
4.0

NONE

truman vincent  |  Overall Experience 
Rating:
1.0

I have been a customer for 7 years and on auto pay. When my card was changed with a new card it was never placed back on autopsy and I got charged late fees for 2 months. Christine managment no help.

KATRINA WALKER  |  Overall Experience 
Rating:
5.0

2nd time I’ve used the Conyers location. Always clean and secure. Staff is always helpful and great customer service!

Diane Banaszewski  |  Overall Experience 
Rating:
5.0

I will be back

kimaada patton  |  Overall Experience 
Rating:
2.0

Was treated horribly by Christina!!! Haven't been so upset in along time she just seemed to be so inconsiderate!!! Won't use Conyers at dogwood again!!!!👎

Keith Thompson  |  Overall Experience 
Rating:
5.0

4 years of having storage unit, I had a great experience with all of the staff I came in contact with. Everyone was always courtesy and helpful.

PHYLLIS PERKINS  |  Overall Experience 
Rating:
5.0

My experience with the UHAUL facility in Conyers was great.

Shannon Wiggins  |  Overall Experience 
Rating:
5.0

Uhaul is helpful

corey gates  |  Overall Experience 
Rating:
5.0

Sunday hours can be a little earlier, i was trying to move out and couldnt get in until well after 9 because its not open til 9. and thats not the first thing that opens

velynncia watts  |  Overall Experience 
No reviews have been submitted for this location.

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