The truck was clean, but the blower motor didn't work. So no heat or ac until moving with the vent open. Made for some cold driving in the AM until I got on the highway. Truck also leaked oil on my brand new driveway. Now I get to power wash those spots.Shannon G.
U-Haul Moving & Storage of Conroe
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MICHAEL V.
El cliente no dejó un comentario.JOHN W.
Nothing to improve. The employees provided outstanding customer service and the facility is clean and conveniently located. We'll definitely be back for future moving needs.ricardo M.
El cliente no dejó un comentario.Reggy M.
El cliente no dejó un comentario.ROY M.
El cliente no dejó un comentario.Brenda B.
El cliente no dejó un comentario.GORDON H.
El cliente no dejó un comentario.Craig U.
El cliente no dejó un comentario.DEBORAH ANN B.
El cliente no dejó un comentario.MAURICE S.
El cliente no dejó un comentario.Gerald B.
Make paperwork easier to do online so maybe speed up the process. I went online and filled out even the payment but still had to do it again inside.WILLIAM F.
Andrea is awesome! She and her staff went above and beyond for me in a time of great need!!! Thank you!!!CARTER B. | Overall Experience
El cliente no dejó un comentario.INGRAM L.
Great service in and out going and coming with no issuesGLEA R.
El cliente no dejó un comentario.Jim P. | Overall Experience
El cliente no dejó un comentario.MICHEAL W.
The cargo van was confirmed the day prior by the rental company in a call made to me by their representative. On the day of the rental, the service rep could not locate my confirmed reservation and just by luck I was able to get six pads (had reserved 10) and a hand truck (last one available). The cargo van ran well, but only got 9 miles to the gallon. Since the van had 88XX miles, it was an almost brand new van getting horrible mileage. Upon returning the van, the pads and the hand truck, the employee checking in my rental could not provide me a close out receipt and suggested I go to the office to verify the return and be provided a close out receipt. Inside the office the employee could not locate my contract and made me wait 15-20 minutes until it could be sorted out. I finally got my close out receipt, but it was exhausting to be put through this delay after loading and unloading the van during the day. On the bright side every employee was respectful and nice, but it was just too much confusion at the end.JOSEPH M.
Great customer service.FREDERICK LLOYD M.
The staff is awesome! Everything ran so smoothly. The whole facility was clean, bright and extremely well maintained. Excellent experience.Diane C. | Overall Experience
El cliente no dejó un comentario.TERRY B.
El cliente no dejó un comentario.MOJISOLA A.
El cliente no dejó un comentario.Sylvia A.
El cliente no dejó un comentario.Stephen Z.
El cliente no dejó un comentario.George S. | Overall Experience
Very quick, easy and friendly.Jon B.
El cliente no dejó un comentario.Randall H.
El cliente no dejó un comentario.KIMBERLY S.
To not have a rental blocked by another one. Incase someone rents on via mobile pickup while the inside is closedKristen H.
I used a dealer that I was familiar with to reserve the truck and wanted to return it there. When picking the truck up, that location was not listed and the worker couldn't locate it in the computer system. Said she would leave it open to my choice but the email sent to me had a site that I didn't want to use. I returned it where I wanted and they handled it.DANNA H.
Love the experience!Ivan B.
update the payment system. My card required the numbers to be keyed in manually. Bank flagged the transaction as possible fraudulent and therefore denied. I had to go through 3 cards before a transaction would be accepted.TODD S.
Check back to make sure there isn't a word lock on truck.CESAR M.
The truck I rented was apparently used to transport wet dogs in the cab. The truck needed to be vacuumed and sprayed with Lysol before renting again.MICHAEL B.
El cliente no dejó un comentario.Allison S.
El cliente no dejó un comentario.Ian B.
El cliente no dejó un comentario.BRENT G.
couldnt ask for more. equipment was ready. back on the road 10 minutes after i walked in. took even less time to return. better than expectedFrederick H.
El cliente no dejó un comentario.Deonte R.
El cliente no dejó un comentario.Matt C.
El cliente no dejó un comentario.Shelby B.
The only this is that we are still being charge the same price from the beginning but it was less because we use less milesANDREA G.
My review should have been a 5 star rating, the man who helped me was super nice and the U-Haul worked perfectly. Only problem was being flagged by my phone number having to call a 1800 number to be told when I was 17 I helped someone I've never heard of get a U-Haul and they wrote a hot check. U-Haul needs a better way of checks and balances! This wasted a whole hour of my moving day to be accused of the impossible! The accusations were from 2008 I was a senior in high school and had never rented and could not rent a U-Haul in 2008! Being told to call a number because I might owe y'all is not a good first impression for a first time renter! It automatically made me upset! Linking people by phone number is not a good system this day in age! Do better!Stephanie T.
Andrea and her team are amazing!!Jeremy J.
Very helpful and courteousRHONDA S.
El cliente no dejó un comentario.Sandee C.
El cliente no dejó un comentario.Dane F.
Arrived earlier than my scheduled time and was still able to retrieve the trailer to get what I needed done. Will use again for sureClinton G.
ANDREA AND JASON WERE EXCELLENT CUSTOMER SERVICE PEOPLE...WE NEED THAT TODAY..WE ARE TRUCKERS AND TRAVEL ACROSS COUNTRY AND PEOPLE ARE NOT NICE ANYMORE...THESE TWO WERE VERY REFRESHING....DERECK W.
El cliente no dejó un comentario.Maddy D.
El cliente no dejó un comentario.ROGER W.
I had done check in on line and pre paid and had issues confirming I had paid and the rate I had. It was cleared up and all was good. But then went to get trailer hooked up and attended was going to drive off but when I started to walk back to office he hooked it up. All these issues may have been that is was Christmas Eve and everybody wanted to go home. Still I have usually had excellent service here just an off day I assume.Steven P.
El cliente no dejó un comentario.DESTIN S.
El cliente no dejó un comentario.SAVANNAH K.
Sadly, the ONLY complaint that I have is the "Truck" didn't have "Cruse Control"... otherwise, it "Rode" and "Ran" extremely well.Bj P.
The Ladies were rude and not helpful with my time. But, the guys, outside were.CARL S.
El cliente no dejó un comentario.James D.
Showed up at 9:30am to pick up my reservation. First thing I noticed was the mirror was broken. The key did not fit right and couldn't get the van to start. Went to hookup the car trailer and had to wait to have it repaired. Next the fender was all bent up and I couldn't get out of my vehicle after I loaded it. Finally got the trailer swapped for a car dolly and again had to wait for it to be repaired. I didn't leave until 12:30pm 3 hours after I showed up for a reservation. I get on the highway and cannot go over 45 mph cause the suspension was so bad it was swaying me all over the road and fish tailing my truck behind me. All of this putting me hours behind causing me to return the van late which you charged me a second day for. Customer service was polite and the van was clean which is the only good thing I can say.BRADLEY B.
All sales persons from pick up to return was outstanding and very professional and friendly thank you and the price was good toKelly M.
Trailer was not swept clean. We had to clean insides before loading. Running lights out and 1 brake light out on trailer. Obviously not inspected before releasing to me. I reported these to the receiving location.Donald M.
El cliente no dejó un comentario.EMILY M.
El cliente no dejó un comentario.CHRISTOPHER H.
Uhaul double charged me for my trailer and said it would be 3 or 4 days before they could help meAaron P.
You're goodFRANKLIN V.
They handled really well a Uhaul technology problem that was system wideDoug S.
Hi there. I had booked a truck using my work credit card since using my debit wasn't allowed, but emphasized I wanted charges paid via debit card. Returned truck, paid with debit, then $3.24 appeared on work cc today. Noted that multiple single toll charges ~$1 went through my on my debit card (and also saw a $13 admin fee that's still outstanding), but unknown why the $3.24 went through on work cc, and which charge this represented (none of the tolls totaled this amount). Tried calling 1-800-826-9633 to resolve and have been on hold so long (1hour+) that the hold music stopped. Guess I'm still on hold as counter is still ticking? Want the $3.24 removed from my work cc. Yesterday. Happy to cover with debit if legitimate. Still have my reservations about the appropriateness of a $13 admin fee (which equaled the total for all the toll charges themselves) and which I would have also liked to speak to a representative about, but I guess getting a hold of a live person to discuss this isn't an option at Uhaul. Will be leaving a review about my experience, hidden charges, and lack of available assistance to resolve (not on uhaul.com as directed during my hold, but on Yelp so that the public can view).WILLIAM H.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.BRYAN B.
El cliente no dejó un comentario.david S.
El cliente no dejó un comentario.Richanda H.
El cliente no dejó un comentario.Rowena M.
El cliente no dejó un comentario.MICHEAL W.
El cliente no dejó un comentario.VICTORIA S. | Overall Experience
The attendant that helped me get the trailer was mad about his day, but when I took it back the other attendant was polite and willing to help out.DEON V.
The UHAUL agent did a fine job handling the reservation, completing the paperwork and pointing me in the direction of the parked truck. What I am not very impressed with is the condition of the truck. Simply put, it is old. given the condition of the steering column, and fuel efficiency of the engine, I would not recommend UHAUL for any move beyond 10-15 miles .... The cabin itself is an 80s model (I was not expecting luxury, but something from this century. To think that I had to pay $70+ and $12 in gas for an hour and half of time and less than 30 miles roundtrip!!!!!TARIQ ASIF A.
El cliente no dejó un comentario.FRANK ALBERT IV G.
Thanks 👍johnny p. | Overall Experience
Great and caring crew at this location, especially Andrea, Carrie, and Aaron. They went above and beyond, and it's greatly appreciated. Highly recommend.Jessica L. | Overall Experience
El cliente no dejó un comentario.RICARDO P. | Overall Experience
Dont know how to improve Just keep being friendly & efficient. Thats what i count on.DAVE M.
U Haul Storage has performed very well with the recovery of the trailer and storing the damaged contents of the trailer after an accident which totaled my truck and left me with head injuries. The insurance I purchased at the time of the trailer rental has not been acceptable. After two months, I have not received any settlement for the contents of the trailer as specified in the contract which included $5,000 in content coverage. I have moved the contents two times to storage units personally and was informed that the automotive insurance, not the insurance purchased with U-Haul, should cover the contents of the trailer. What good is this insurance if it will ultimately be passed back to my auto insurance? Not Happy With Insurance.CARL A. | Overall Experience
Everyone at this location is AMAZING!!Andrea H.
The girl with the green hair was extremely rude and said wow you suck at backing upBruce H.
Everyone was very helpful and nice. Would rent again from themramona S.
The store manager was GREAT!!!! Albert that checked me out was awesome!!! Max that was there.....well.....she was there. ðŸ˜† Clint helped me out too!!! This location is the best ever 13 1/2 sold âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸ âï¸ ðŸ'«RONALD B.
The I 45 Location in Conroe, TX is PERFECT. I have done business at that location since 2013, when I moved to Conroe. Honestly EVERY person there is just wonderful, respectful, courteous & professional. Thank you for being so awesome at that location.... that your customers know that they will be given the BEST SERVICE EVER!!CHERILYNN C.
El cliente no dejó un comentario.RONALD F.
I would only recommend this location for availability ONLY!! Truck was not cleaned, smelled horribly of fresh cigarettes, and you could visibly see the truck was not cleaned and NOT SANITIZED at all!!!BRANDON S.
Truck cab was dirty, windshield was very dirty, USB ports did not work.Arley W.
El cliente no dejó un comentario.George S. | First Impressions
El cliente no dejó un comentario.MATTHEW A.
El cliente no dejó un comentario.jerry J.
El cliente no dejó un comentario.RICHARD H.
El cliente no dejó un comentario.James M.
Very quick trailer drop off service.Michael L.
El cliente no dejó un comentario.ANGELA K.
El cliente no dejó un comentario.CARL P.
Maybe just a bit more customer parking. Overall a great experience though.John P.
El cliente no dejó un comentario.Lonnie P.
El cliente no dejó un comentario.Alton L.
El cliente no dejó un comentario.MARILYN CARLSON W.
El cliente no dejó un comentario.Juan G.
El cliente no dejó un comentario.ALBERT JR A.
The Attendant girl â€œ Brooke â€œ was very helpful and couteous. Uhaul should have a Brooke in every location. It made my visit pleasant. Every other petson at this location is always very helpful.RUFUS JR C.
The staff went above and beyond my expectations would definitely use and highly recommendJoseph S. | Overall Experience
El cliente no dejó un comentario.CHARLES THOMAS V.
El cliente no dejó un comentario.JOHN L.
El cliente no dejó un comentario.Brad B.
El cliente no dejó un comentario.Scott R.
El cliente no dejó un comentario.ROGER W.
My unit was clean when I rented it and the door provided good security. Staff was more that helpful and ensured that my stay was pleasant. I would definitely rent from them again.Eric G. | Overall Experience
This UHaul location has always gone above and beyond Superb Customer Service, and especially during this Covid-19 Pandemic. The Manager is just a positive light in such a difficult year! She and all the employees deserve bonuses for standing strong with smiles on their faces always ready to help! Thank y'all from the bottom of my heart for all the kindness and hard long hours y'all work which helped me make it thru such a horrific year. Thru it all, this UHaul staff was so patient, kind, and just helped me in every way possible. Kind words and helping hands go a long way when the world feels like it is upside down. God bless all the staff at UHaul for being there for me. Sincerely, Charla SiskCharla S. | Overall Experience
The storage is old and run down. We stored our items there for 14 months and found a dead rat in our storage when clearing it out.Michael S. | Overall Experience
Will continue business with u-haulGodfrey Z. | First Impressions
El cliente no dejó un comentario.steve g. | Overall Experience
See previous review. Was charged a whole month when told by Aaron at front desk that I was paid thru 9/12 on the 10th. Not very professional or customer service oriented when a multi million dollar company will just be ok with telling customer it is what it is. Will not recommend nor ever use uhaul again. How hard would it have been to pro rate one day and refund remaining 29 days?Jeremy E. | Overall Experience
Thanks for your help.richard e. | First Impressions
This team is amazing!KIMBERLY M. | First Impressions
El cliente no dejó un comentario.KEISHA S. | First Impressions
El cliente no dejó un comentario.Emily G. | Overall Experience
Your employee Chris was very helpful and knowledgeable. Thanks johnny p. | First Impressions
El cliente no dejó un comentario.veronica v. | Overall Experience
I was quoted one price, but now I'm paying more. They changed my storage twice because other people's things were in them. Very hard to get in touch with.Tiffany C. | Overall Experience
Overall, the storage unit served its purpose. There was a unit 2 down from mine that appeared to have been recently vandalized, and when attempting to call the office to inform them, I was just on hold for an absurd amount of time. None of that really was an issue for me, except for the terrible customer service. The staff was not very friendly and acted as if I was just a burden on them. I actually needed to downsize anyway and chose to relocate to another storage company based on their customer service alone. Gracias.Allen S. | Overall Experience
No complaints everyone works fast and hard I was very please with the customer service!claudia p. | First Impressions
El cliente no dejó un comentario.jacquelyn H. | Overall Experience
Carrie is always helpful.Babacar F. | First Impressions
El cliente no dejó un comentario.STARLA S. | Overall Experience
Carrie as well as rest of the staff are wonderful. ¡Gracias!Jessica L. | Overall Experience
The young lady that waited on me was most helpful, knew her product well, and went out of her way on a very hot afternoon to show me the storage product that I asked about. The manager also helped with my bill since I am military. Both the manager and the clerk were profession and nice. I really did appreciate their attitude of helpfulness and courtesy.JERALD P. | First Impressions
Andrea and Carrie are friendly, professional and I will definitely recommend this store to anyone!Dolly C. | Overall Experience
El cliente no dejó un comentario.Reyna S. | Overall Experience
The only thing that was a pain were the trucks blocking the entrance gate to get in at morning timesRussell G. | Overall Experience
Absolutely wonderful people. They have been so very helpful.Jessica L. | Overall Experience
El cliente no dejó un comentario.Lucia M. | Overall Experience
El cliente no dejó un comentario.Pamela W. | Overall Experience
El cliente no dejó un comentario.Jacob S. | Overall Experience
El cliente no dejó un comentario.LINDA T. | First Impressions
The Manager was more than willing to help . She made my experience nice.Lea W. | First Impressions
El cliente no dejó un comentario.Elisabeth H. | Overall Experience
El cliente no dejó un comentario.Dennis P. | First Impressions
Thank you for providing such awesome service!!Brittany M. | First Impressions
The roof material fell down on our items, but was quickly cleaned up and the Management was very helpful in making it right.brandy f. | First Impressions
GraciasGail C. | Overall Experience
This is my go-to Uhaul. Whether I need a truck or storage unit, the staff is there to help me get the best deal for my money.Elisabeth H. | First Impressions
GraciasGail C. | Overall Experience
GreatGail C. | First Impressions
Awesome service! Very helpful staff!Maria J. | First Impressions
Sandra was very friendly and very helpful!!!Robert W. | First Impressions
Staff was very friendly and professional. Move-in was easy.MICHAEL F. | First Impressions
Everyone was so friendly and that made the move in go so smoothlyJennifer L. | First Impressions
The young lady that helped us when we got to Conroe was a bit rude. SnappyJose P. | First Impressions
Great place every time I go.Nichole M. | Overall Experience
Very clean, very efficient customer service and very friendly!John J. | First Impressions
The staff was very friendly! The manager was training a new employee and my service was quick, the employee was able to learn how to do an out of state return & storeage rental.michael c. | First Impressions
Great service and facility!BRANDY H. | Overall Experience
Shelly was a huge help and made everything seem so easy. I also loved her personality and thought she was very cute, and if she sees this message, and not married please text me at (936)402-8259. Jeff J. | First Impressions
All staff seemed rushed and confused. Every issue I brought up, there was never a customer friendly solution offered. U haul is overpriced and there policies makes customer experience poor at best.Kirsten W. | Overall Experience
Jaci was extremely helpful.David R. | Overall Experience
Excellent Staff.Donnan F. | First Impressions
Always a helpful team, stays busy but assertive.jamee f. | Overall Experience
Very helpful!REBECCA A. | First Impressions
The only complaint I would have is that i had to stop and ask for gate to be opened going and leaving the last time I was there. Other times it was open during business hours as informed would be.Cynthia C. | Overall Experience
Staff was very helpful. Everyone encountered was friendlyConstance M. | First Impressions
They’re very understanding and generous!chasten J. | Overall Experience
I got a 12x35 to put all my stuff and my boat for 10 cheaperStephen M. | Overall Experience
I used U-boxes to move and store my household goods. The facility was clean, people helpful and the move and storage easy and worry free. I would definitely use this facility again.Anne A. | Overall Experience
Every Uhaul servicing center should implement the customer service excellence in place st this center.Angela M. | First Impressions
Of the better UHaul facilities I have worked with across the country.Paul K. | Overall Experience
They did not increase the rate within the first year. However, there should be a button to push, so that office staff will know to open the gate.mildred b. | Overall Experience
My experience is divided to 2 parts. 1.very unhappy and wonder how come I haven't been in the system for almost a month, found out that my lock has been removed and my $3400 welder is gone.yakov b. | First Impressions
BAD SERVICEJOshua W. | First Impressions
Very helpful and friendly staff 100% better than the one in New Oxford Pa.David M. | Overall Experience
¡Gracias!James W. | Overall Experience
The facility was easy to get into but always appeared dirty. Needs some upgrading. We left for a cheaper facility that is in better shape and alarmed.Jeffrey S. | Overall Experience
Andrea Harbour was awesome. Any problems that arise she fixed quickly. Very polite. No complaints other than I can't get a clone of her and take her home lol.william r. | Overall Experience
They were the best. So friendly and strive to make sure that you are taken care of and happy.Mike M. | Overall Experience
I am very impressed with Ms. Andrea at the Conroe, TX UHaul. Her and her staff have gone out of their way to accommodate me and my canine partner Quincy on our 1100 mile journey to Texas.Aleta E. | First Impressions
Excelente serviceSonia C. | First Impressions
I highly recommend U-Haul storage to everyone!! Very clean and the faculty are friendly and helpful!!! I will definitely use them in the future if I ever need storage again!!! Thank you all so much!!ijanice m. | Overall Experience
Great experience with the professional staff at the Conroe location. I was able to get a van and a storage space and get on my way in about 10 minutes. Best experience I've had at any U-Haul ever!ROB M. | First Impressions
The staff was very accommodating, thank youJohn N. | First Impressions
Mi.barbara l. | Overall Experience
I would use them again however the Pods need to be larger but all and all the U-Haul Pods is the way to move thank you U-Haul I’m sure I’ll be using you again.Kendell T. | Overall Experience
Excellent service!!Gladys B. | Reservación
This place is a total nightmare to deal with! Do yourself a favor and dont even try!Tabitha S. | Overall Experience
The only place to rentJulia C. | Overall Experience
Garrett was unprofessional EVERY visit! Couldnt get my clicker to work for 3×3, ALWAYS put my access issue aside to help other customers causing a 45 min or more wait. I had to finally get GM involvedGWENDALYN D. | Overall Experience
David is FANTASTIC, and runs a great store. His employees are hard working and friendly as well.Pierre C. | Overall Experience
Great service, Friendly, and HelpfulWalter L. | Reservación
I appreciated all the help I received in storing my property on your lot and the convenience of the programRus B. | Overall Experience
Nice clean storage and friendly/helpful staffbrandon w. | Overall Experience
The manager, David, and his staff are very busy and hard working. It was a real pleasure working with them.Pete C. | Reservación
Carrie was the best!!Kristina A. | Overall Experience
Took great care of meDenise R. | Reservación
Always was over charging me. Very rude staff. No one know what they were doing. Employees on cell phone not helping customers. Manager did not know how to handle a customer concern. Lost me!!!!TAMMY B. | Overall Experience
Accommodating staffSam A. | Reservación
I was helping a Friend by paying for the first three months of a storage building with a credit card, my name got put on the account and when she did not pay for her storage building I was harassedsteven d. | Overall Experience
Staff was very helpful and friendly.STEVE M. | Overall Experience
Having used previous U-Haul facilities, this has, by far been the best experience I have had. Thank you!!Patti A. | Overall Experience
The front desk Never has more than one person. They are not helpful at all. Your average wait time to speak to a rude person is about 20 minutes.Judy H. | Overall Experience
Uhaul employees did a great job on both ends of my move. I would definitely use Uhaul again should the need arise.john r. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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