The reservation process was a mess. I reserved the trailer at the nearest Uhaul location. I was contacted and told the equipment was not available at that location and was given a new location a reasonable distance away. 2 days before pick up I was contacted again and told the equipment was not available at the second location and I would need to pick up the trailer at a location 20 miles away. I told them that was unacceptable. At that point they said the equipment was available at the original location I had booked it. The rental and return process was quick and easy. The staff was friendly and helpful.ROBERT F.
Customer Reviews for U-Haul Moving & Storage of Conroe
Conroe, TX 77301
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.THOMAS T.
El cliente no dejó un comentario.MARC M.
El cliente no dejó un comentario.Kelly L.
Make sure you give the person their equipment if they pay for it. Also the truck was dirty and falling apartMia O.
El cliente no dejó un comentario.DAVID MAURICE B.
El cliente no dejó un comentario.Danny K.
El cliente no dejó un comentario.LARRY B.
Only issue I had was the uhaul facility I first went to didn’t change my drop off place, but once I got to where I was going they easily fixed it for mecailynn S. | First Impressions
El cliente no dejó un comentario.Ashley S. | Overall Experience
El cliente no dejó un comentario.CHRISTIAN L.
Went quick maybe 5 minutesSEAN S.
El cliente no dejó un comentario.CORY M.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.Mauricio P.
El cliente no dejó un comentario.MARQUESIA S.
El cliente no dejó un comentario.KRISTINA C.
To clarify my answer to the question regarding truck cleanliness and maintenance: The truck was clean when I picked it up. However, I based my answer on the fact there was an unknown leak and water seeped into the truck during a rainstorm, damaging boxes and ruining several books.CHRISTINE E.
El cliente no dejó un comentario.TIMOTHY W.
Overall the employees and staff were very good and friendly. The rental was far too expensive and I will never rent one again.CHRISTINA S.
El cliente no dejó un comentario.Mariyesenia A.
El cliente no dejó un comentario.COREY S.
Kasey made the whole transaction smooth and pleasant. ¡Gracias!JAMES S.
There was a sign telling me to wait in the truck and someone would be coming shortly, which I did. No one came, so I went in to get someone. They came right out at that point, apologizing for not seeing me.Dean E.
El cliente no dejó un comentario.THOMAS T.
El cliente no dejó un comentario.CHARLENE W.
El cliente no dejó un comentario.Federico M.
El cliente no dejó un comentario.Marshall T.
My overall experience was great. The hook up team outside has to endure some tough heat to help customers out and I appreciate them.Troy W.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.RICHARD H.
All Staff was friendly & courteous and helpful I will definitely use this location again!Karin M.
Great customer service !DAVID J.
Tell the customer if they owe extra money. Don't just say â€œokay your all good!â€ Having the customer think that they went within the mileage and everything then find out they had extra mileage charges when they looked at their bank account and called the store for information!Jeffrey T.
El cliente no dejó un comentario.Jeff T.
El cliente no dejó un comentario.PAMELA W.
Great customer service and knowledgeable staff!DONALD C.
I do not have any recommendations for improvement. Outstanding experience with very knowledge and helpful staff.Francis A.
El cliente no dejó un comentario.LAWRENCE EDWARD L.
Please keep your equipment promises so we don't have to go to a competitor at the last second to cover a U-Haul reservation. Please stay open when you say you will be open. Very frustrating when we can start packing only late in the afternoon when trying to pick up a truck in the morning.BARRY P.
El cliente no dejó un comentario.Tyler L. | Overall Experience
El cliente no dejó un comentario.VERONICA V. | Overall Experience
El cliente no dejó un comentario.DONNA LYNN G.
El cliente no dejó un comentario.Robert G.
The driver door had to be slammed several times to close tightly. The big door needs work. It needs grease/serviced. Very hard to pull down. The truck does not start every time. Waiting and trying several times to start it became frustrating. The ramp was poorly serviced as well. It takes 3 efforts of hard pulling from a strong person to pull it out far enough to lift onto the truck floor level. The ramp felt like metal grinding on metal pulling it out.JERRY S.
Customer service does not exist at this location.IDA F.
The process is becoming more, and more, electronic, and efficient - I like it!TYRONE B.
El cliente no dejó un comentario.GARY E.
Best Customer Service ever! So friendly and I just loved the gentleman that came outside to turn in the truck, Steve was very caring and personable. I highly recommend this location.Ronda H.
Although I loved the staff, and the service was excellent over the years — I feel this place is a bit dated and the units need to be torn down and redone — but they served me well over the years and I’m grateful- thank you to everyoneANGELA M. | Overall Experience
used online 24/7 process to receive my truck. Worked pretty well -- lots of questions/screens to go through. Had to wait 15 minutes for approval but overall, was impressed with the process. would be nice to do some pre-verify steps before arriving onsite.gene t S.
Kacey was really nice and super helpfulBENJAMIN B.
El cliente no dejó un comentario.GINA M.
Great staff!KEVIN K.
No suggestions it was greatLESLIE S.
Kasey Schott and Allen Ramos were great!! I just love Kasey she's an outstanding lady!! However Steven Myers was rude to my husband today while dropping off the 26 foot truck. And he was also rude to me yesterday. He is gonna make people go to other locations to avoid dealing with him.SHAWNEE R.
El cliente no dejó un comentario.WENDELL C.
El cliente no dejó un comentario.NANCY F.
El cliente no dejó un comentario.JOSE B.
El cliente no dejó un comentario.Wes L.
El cliente no dejó un comentario.Austin R.
El cliente no dejó un comentario.Shawnee R. | First Impressions
El cliente no dejó un comentario.WALTER A.
El cliente no dejó un comentario.KEITH M.
My sales person was awesome! Lance West made me want to come back and rent again. Personable and knowledgeable. Great experience.CORY L.
El cliente no dejó un comentario.Kevin B.
Great facility. Clean storage units and helpful staff- very quick and efficient. ¡Gracias!eRIN S. | Overall Experience
El cliente no dejó un comentario.JOE L.
El cliente no dejó un comentario.TERENCE P.
El cliente no dejó un comentario.REBEKAH R.
El cliente no dejó un comentario.DANNY ROMAINE W.
Additional credit card charges should not be applied without conversation with the customer. My card was charged for an extra day that was not on my contract.Renee P.
El cliente no dejó un comentario.JOEY C.
El cliente no dejó un comentario.sarah G.
El cliente no dejó un comentario.Louis V.
El cliente no dejó un comentario.Jim J.
El cliente no dejó un comentario.GARY L.
No comment for approvement but have been renting her for years (kids in college) and the CUSTOMER SERVICE HERE is WONDERFUL! The two ladies here are so polite and helpful! Husband out of town when I had to move daughter home and providing hitch info confused, husband said if one of the ladies are there they will take care of you they are both awesome! Thank you!!Kyle H.
My trailer had ash from what smelled like fire wood. It was spread through the trailer. When I told the attendant upon return I told him this. He said that it was still dirty and as a solid, he would not charge me. I told him that it was much worse when I picked it up as I had to sweep it out before I was albe to use it.ROBERT H.
El cliente no dejó un comentario.MARGO O.
prompt & friendly service -- seemed well organizedRODGER ALLEN M.
Keep up the great workJOSE G.
I asked for a receipt but I think he might have put wrong address because I didn't get itJOE D.
The staff at this Conroe location are fantastic. Best Uhaul rental experience ever.BRIAN C.
El cliente no dejó un comentario.Tom S.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.APRIL W.
Honestly, kept the front lady up there and give her a raise! She's such a sweetheart help me rent a van and had amazing costumer service! Thank you againGLADYS A.
Great customer service at the front desk. Also, the crew who check the truck back in after I was finished.MICHAEL M.
The electronic check out might be good for some customers but us older ones like the PERSONAL touch.WILLIAM H.
El cliente no dejó un comentario.Barry C.
This location seemed helpful when I talked to them over the phone. Returned equipment after hours.Daniel L.
El cliente no dejó un comentario.ALLEN DALE Y.
El cliente no dejó un comentario.ERNESTO JR J.
Reserved 20 footer over 2 weeks beforehand and then got stuck with a 15 footer and wasn't able to get all the stuff I needed in the uhaul.william T.
El cliente no dejó un comentario.terry L.
El cliente no dejó un comentario.Jimmy D.
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.CYNTHIA A.
All good no comments thanksJOSE D.
Haven't received a final receipt. Person checking me out said he was emailing it to me.THOMAS F.
All employees were very helpful and knowledgeable both on pick up and return. Very easy process and didn't take long to get out and return. Pretty much like return of a rental car at airport.BERNARD R.
El cliente no dejó un comentario.RONALD A.
The representative was unable to send a receipt due to it raining and his handheld device would not work correctly with his wet hands. He was extremely friendly and helpful. Outstanding customer service, but I still haven't received a full receipt showing I turned the trailer in which concerns me. I like to cover my own ass.Justin F.
Online check in needs work.LONNIE O.
You guys are awesome. Thanks.DIRK S.
El cliente no dejó un comentario.Shawnee R. | First Impressions
Thanks againShannon M. | Overall Experience
None at this time.Pam J. | First Impressions
They have helped us with our move from CO to TX above and beyond what we expected. Thank you so much.polly s. | First Impressions
Andrea & Kasey were amazing!! So happy I chose this location, 10/10 would recommend. Thank you againamanda m. | First Impressions
El cliente no dejó un comentario.eRIN S. | First Impressions
There are always "hiccups" when moving, but the staff and especially the manager, Andrea, we're extremely helpful throughout my entire move. I relocated from Ft.Worth to Conroe and stored my belongings for about three months. I hope never to move again, but if I do, I won't hesitate to use this facility again.Sherry F. | Overall Experience
The staff was very accommodating and helpful with renting a unit! There were some issues in communication between the online reservation and the location, but they were able to fix it all there and get us in to the unit.Sarah R. | First Impressions
Professional, Friendly and even though they are extremely busy all the time they are fast and always take the time for me every time I need any help. I've rented trucks, trailers and storage from the Conroe location for a while now and I have zero complaints. Andrea and her staff are where it's at. If you're in the market for anything they have this is where you need to go people. You will not be disappointed.JASON MICHAEL P. | Overall Experience
El cliente no dejó un comentario.Lisa T. | First Impressions
El cliente no dejó un comentario.Scott H. | First Impressions
The moving I have ever hadMELVIN LEROY S. | First Impressions
El cliente no dejó un comentario.Dinah C. | First Impressions
Worst company everChristopher M. | Online Move In
El cliente no dejó un comentario.Terry B. | First Impressions
We were told we would have a climate control unit and did not get one. We are very unhappy about this. The staff was great.JOHN V. | First Impressions
Our stuff got wet Mice were in storage Every time we made the long trip to add or get something from storage it was always locked and had to wait two hours for someone to take lock off an say how sorry they weremichelle f. | Overall Experience
El cliente no dejó un comentario.Shirley S. | First Impressions
Excellent service.WILLIAM G. | First Impressions
Entire staff, Jose, Andrea, and everyone else was very helpful and understanding. Thank you againMark N. | Overall Experience
El cliente no dejó un comentario.Tamerie J. | Overall Experience
The staff here are Amazing!! Andrea and her entire staff work hard everyday for their customers. The facility itself, although not bad by no means, is in need of some improvements for sure. There are several newer storage facilities very close by, that are comparable in price, but the staff at this U-Haul is why I chose to store there. The upper management over this location need to take a hard look at what goes on in this area and get caught up with the competition. They also need to know how hard this staff works everyday to meet the needs of the customers they serve and they should be recognized somehow other than a pat on the back. I mean these people bend over backwards to meet the needs of anyone that walks through their doors. If the upper management can not see this and does not do something to makes sure this staff knows you appreciate how hard they work, then you need to find another job........just my two cents. Thank You to the staff at The Conroe U-Haul.JASON MICHAEL P. | First Impressions
Staff is professional and courteousMike C. | First Impressions
El cliente no dejó un comentario.DOROTHY.. M. | Overall Experience
I am giving a below average because of the hoops we had to jump through. I want to stress that staff was great and friendly, however U-haul leaves a lot to be desired. We reserved a 10x10 storage a week in advance. Picked up our trailer, loaded and headed 4 hours to go drop everything off. Upon arrival we find that our storage unit was rented to someone else and we were left holding the bag and trying to come up with a solution. Take note, that we still had to drive home 4 hours! The only option at the Conroe facility was to split it up into 2 10x5 units, in different building no less. Not to mention they were not drive up and we would have to shuttle everything in small loads. This was unacceptable. Thankfully, your employee Jose called around and got ahold of Ashlie at the Spring, TX facility (about 20 miles south). They had a drive up so we headed that way. Calling into Uhaul to change where our trailer was to be dropped off was a horrible experience. The first call, which took over 30 mins to get someone on the phone said she would update it in the system, but that I would be charged a destination change fee. Unacceptable and I told her I refused to pay this as it was a mistake on Uhauls part. She in turn gave me another uhaul number to call, as she couldn't make any changes. So, we jump on another call and wait 30 mins to talk to someone. He informed us that the site would not accept our trailer and I would be subject to a destination change if I left it there. I told him we had spoke to Ashlie and she said she could accept. Anyhow....Jose and Ashlie were great! The rest of the process leaves a lot to be desired! Last thing you want to deal with is unexpected changes after spending a full day loading and driving. This made for a horrible experience and stressful to say the least! Get your stuff together!!!! And give some Kudos to your employees! They are the ones on the front line and have to deal with your mistakes.Mike S. | Overall Experience
The woman who helped me was a very professional and kind person. I wish all businesses operated as smooth as she made it for the customer. If I didn't know any better, I would think she is the business owner. Mrs. Andrea Harbour helped me and was personable enough to make me feel right at home. Your loyal customer, Dale A. MillerDale M. | First Impressions
El cliente no dejó un comentario.Jennifer M. | Overall Experience
Great Staff & GM!Jason N. | First Impressions
Jose was very helpful and understanding. The manager ( a very nice lady and I'm sorry I can't remember her name ) was also extremely nice and understanding. I thank both of them so much for helping me. They are both an extreme asset to your companyMark N. | Overall Experience
The Manager of the facilities is Andrea. She is the most amazing person. There was never a problem that she could not solve. She was great! The crew was great also. We will continue to use their services for our business.Flood Safe U. | Overall Experience
Only problem is getting in the gate where the storage is is a little tight.....Nelson J. | Overall Experience
El cliente no dejó un comentario.Kelly F. | First Impressions
Navigating the lanes between storage units and parking is an issue when pulling a trailer or unloading more than one vehicle. Staff was very friendly and didn't keep me waiting longer than necessary to complete rental.Stefanie L. | First Impressions
UHaul is excellent! I'm impressed with how they have constantly evolved into a very modern and successful company over the years! Thank God for UHaul. I have hired moving companies in the last couple of years! They are a rip-off every time. Having a company like UHaul as an option is a great thing! The manager at this location is A+, I will always be a customer! ¡Gracias!Michael H. | First Impressions
Andrea is excellent! I'd like to take her out :) Her team is amazing as well.Jeremy J. | Overall Experience
Gas spill in my 113 storage. No cart available until I drove back up to the office. Was offered 129 only to get out there to see there was no way to get to it because of so many crates in the way. EtcPamela S. | First Impressions
Even though I wouldn't keep my stuff here again, the customer service was always great. Specially, Albert was a lot of help and very friendly.Brooke K. | Overall Experience
Staff was efficient and knowledgeable. Fast and easy processJerry S. | First Impressions
Andrea is awesome! She and her staff went above and beyond for me in a time of great need!!! Thank you!!!CARTER B. | Overall Experience
El cliente no dejó un comentario.Jim P. | Overall Experience
The staff is awesome! Everything ran so smoothly. The whole facility was clean, bright and extremely well maintained. Excellent experience.Diane C. | Overall Experience
El cliente no dejó un comentario.George S. | Overall Experience
El cliente no dejó un comentario.VICTORIA S. | Overall Experience
Gracias johnny p. | Overall Experience
Great and caring crew at this location, especially Andrea, Carrie, and Aaron. They went above and beyond, and it's greatly appreciated. Highly recommend.Jessica L. | Overall Experience
El cliente no dejó un comentario.RICARDO P. | Overall Experience
U Haul Storage has performed very well with the recovery of the trailer and storing the damaged contents of the trailer after an accident which totaled my truck and left me with head injuries. The insurance I purchased at the time of the trailer rental has not been acceptable. After two months, I have not received any settlement for the contents of the trailer as specified in the contract which included $5,000 in content coverage. I have moved the contents two times to storage units personally and was informed that the automotive insurance, not the insurance purchased with U-Haul, should cover the contents of the trailer. What good is this insurance if it will ultimately be passed back to my auto insurance? Not Happy With Insurance.CARL A. | Overall Experience
El cliente no dejó un comentario.George S. | First Impressions
The staff went above and beyond my expectations would definitely use and highly recommendJoseph S. | Overall Experience
My unit was clean when I rented it and the door provided good security. Staff was more that helpful and ensured that my stay was pleasant. I would definitely rent from them again.Eric G. | Overall Experience
This UHaul location has always gone above and beyond Superb Customer Service, and especially during this Covid-19 Pandemic. The Manager is just a positive light in such a difficult year! She and all the employees deserve bonuses for standing strong with smiles on their faces always ready to help! Thank y'all from the bottom of my heart for all the kindness and hard long hours y'all work which helped me make it thru such a horrific year. Thru it all, this UHaul staff was so patient, kind, and just helped me in every way possible. Kind words and helping hands go a long way when the world feels like it is upside down. God bless all the staff at UHaul for being there for me. Sincerely, Charla SiskCharla S. | Overall Experience
The storage is old and run down. We stored our items there for 14 months and found a dead rat in our storage when clearing it out.Michael S. | Overall Experience
Will continue business with u-haulGodfrey Z. | First Impressions
El cliente no dejó un comentario.steve g. | Overall Experience
See previous review. Was charged a whole month when told by Aaron at front desk that I was paid thru 9/12 on the 10th. Not very professional or customer service oriented when a multi million dollar company will just be ok with telling customer it is what it is. Will not recommend nor ever use uhaul again. How hard would it have been to pro rate one day and refund remaining 29 days?Jeremy E. | Overall Experience
Thanks for your help.richard e. | First Impressions
This team is amazing!KIMBERLY M. | First Impressions
El cliente no dejó un comentario.KEISHA S. | First Impressions
El cliente no dejó un comentario.Emily G. | Overall Experience
Your employee Chris was very helpful and knowledgeable. Gracias johnny p. | First Impressions
El cliente no dejó un comentario.veronica v. | Overall Experience
I was quoted one price, but now I'm paying more. They changed my storage twice because other people's things were in them. Very hard to get in touch with.Tiffany C. | Overall Experience
Overall, the storage unit served its purpose. There was a unit 2 down from mine that appeared to have been recently vandalized, and when attempting to call the office to inform them, I was just on hold for an absurd amount of time. None of that really was an issue for me, except for the terrible customer service. The staff was not very friendly and acted as if I was just a burden on them. I actually needed to downsize anyway and chose to relocate to another storage company based on their customer service alone. Gracias.Allen S. | Overall Experience
No complaints everyone works fast and hard I was very please with the customer service!claudia p. | First Impressions
El cliente no dejó un comentario.jacquelyn H. | Overall Experience
Carrie is always helpful.Babacar F. | First Impressions
El cliente no dejó un comentario.STARLA S. | Overall Experience
Carrie as well as rest of the staff are wonderful. ¡Gracias!Jessica L. | Overall Experience
The young lady that waited on me was most helpful, knew her product well, and went out of her way on a very hot afternoon to show me the storage product that I asked about. The manager also helped with my bill since I am military. Both the manager and the clerk were profession and nice. I really did appreciate their attitude of helpfulness and courtesy.JERALD P. | First Impressions
Andrea and Carrie are friendly, professional and I will definitely recommend this store to anyone!Dolly C. | Overall Experience
El cliente no dejó un comentario.Reyna S. | Overall Experience
The only thing that was a pain were the trucks blocking the entrance gate to get in at morning timesRussell G. | Overall Experience
Absolutely wonderful people. They have been so very helpful.Jessica L. | Overall Experience
El cliente no dejó un comentario.Lucia M. | Overall Experience
El cliente no dejó un comentario.Pamela W. | Overall Experience
El cliente no dejó un comentario.Jacob S. | Overall Experience
El cliente no dejó un comentario.LINDA T. | First Impressions
The Manager was more than willing to help . She made my experience nice.Lea W. | First Impressions
El cliente no dejó un comentario.Elisabeth H. | Overall Experience
El cliente no dejó un comentario.Dennis P. | First Impressions
Thank you for providing such awesome service!!Brittany M. | First Impressions
The roof material fell down on our items, but was quickly cleaned up and the Management was very helpful in making it right.brandy f. | First Impressions
GraciasGail C. | Overall Experience
This is my go-to Uhaul. Whether I need a truck or storage unit, the staff is there to help me get the best deal for my money.Elisabeth H. | First Impressions
GraciasGail C. | Overall Experience
GreatGail C. | First Impressions
Awesome service! Very helpful staff!Maria J. | First Impressions
Sandra was very friendly and very helpful!!!Robert W. | First Impressions
Staff was very friendly and professional. Move-in was easy.MICHAEL F. | First Impressions
Everyone was so friendly and that made the move in go so smoothlyJennifer L. | First Impressions
The young lady that helped us when we got to Conroe was a bit rude. SnappyJose P. | First Impressions
Great place every time I go.Nichole M. | Overall Experience
Very clean, very efficient customer service and very friendly!John J. | First Impressions
The staff was very friendly! The manager was training a new employee and my service was quick, the employee was able to learn how to do an out of state return & storeage rental.michael c. | First Impressions
Great service and facility!BRANDY H. | Overall Experience
Shelly was a huge help and made everything seem so easy. I also loved her personality and thought she was very cute, and if she sees this message, and not married please text me at (936)402-8259. Jeff J. | First Impressions
All staff seemed rushed and confused. Every issue I brought up, there was never a customer friendly solution offered. U haul is overpriced and there policies makes customer experience poor at best.Kirsten W. | Overall Experience
Jaci was extremely helpful.David R. | Overall Experience
Excellent Staff.Donnan F. | First Impressions
Always a helpful team, stays busy but assertive.jamee f. | Overall Experience
Very helpful!REBECCA A. | First Impressions
Staff was very helpful. Everyone encountered was friendlyConstance M. | First Impressions
Every Uhaul servicing center should implement the customer service excellence in place st this center.Angela M. | First Impressions
My experience is divided to 2 parts. 1.very unhappy and wonder how come I haven't been in the system for almost a month, found out that my lock has been removed and my $3400 welder is gone.yakov b. | First Impressions
BAD SERVICEJOshua W. | First Impressions
Excelente serviceSonia C. | First Impressions
The staff was very accommodating, thank youJohn N. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!