Customer Reviews for U-Haul Moving & Storage of Conroe

6635 comentarios

1305 I-45 S   Conroe, TX 77301

(936) 756-5489

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(936) 756-5489

1305 I-45 S
Conroe, TX 77301

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Absolutely terrible experience while returning the equipment. The fat man that works there hates his life so much he feels the need to make everyone else as miserable as him. The worst customer service I have ever experienced

Cole K. 
Clasificación:
5.0

Steven was very nice and helpful.

STANLEY SCOTT A. 
Clasificación:
5.0

Thank You

CRAIG D. 
Clasificación:
5.0

They have a great Team,Andrea and her team do good work and great customer service.

FRANZJOSEF Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

IMOGENE L. 
Clasificación:
3.0

After returning probably the worst moving truck I or any of the staff had ever seen(there is a claim in to retire the truck as it is UNSAFE to drive and my autistic son had several panic attacks from the passenger side door) I was told the first month of renting a unit was free with a U-Haul truck rental and yet there was two $76 holds placed on my credit card with no warning or explanation. However, the clerk was very polite if not forthcoming.

HELEN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC H. 
Clasificación:
5.0

Nothing. Best job.

STEVE C. 
Clasificación:
5.0

Service at Conroe Texas was efficient and professional.

RAUL G. 
Clasificación:
5.0

Super helpful personnel. Friendly and quick service.

Mohammad S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY C. 
Clasificación:
5.0

Thanks so much fir a GREAT TEAM MS.Hannah was my representative who helped. E with everything and she did a EXCELLENT JOB ABOVE AND BEYOND to make me feel secure about my rental 😊 thanks for excellence.ðŸ'

MARILYN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

AURORA W. 
Clasificación:
5.0

Friendly Professional Cating and FAST

Dawn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESMON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
3.0

The ac did not work. Transmission was slipping. Front desk is not friendly.

DANIELLE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE L. 
Clasificación:
5.0

Nothing.. Professional and smooth running! It was very pleasant

Dawn H. 
Clasificación:
1.0

AC didn't work, but yall will do nothing to rectify this

WILLIAM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Keep doing what you are doing

CALVIN P. 
Clasificación:
5.0

Keep up the good service!

DANIEL N. 
Clasificación:
5.0

Nothing, everyone I dealt with at this location was so helpful. I have rented a truck here 6 years ago and it was a great experience then too. I chose this location over closer ones because of their hours and my trust in them from my previous rental experience.

MICHELLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett F. 
Clasificación:
1.0

Yeah we also have the trailer be returned how to specific location at the time of the reservation we were told that the location we intend to drop the trailer off no U-Haul location was available and we had to go 32 miles the next location because it was neither it took me an hour and a half to get back when I called customer serviceThey didn't understand why the reservation was so far away from the original drop off

ERIC H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD L. 
Clasificación:
4.0

It was easy and staff was professional

BRANDI D. 
Clasificación:
3.0

Hard to find abs GPS was confusing. Called the office and girl who answered the phone didn't even know the address for the facility.

Lee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelli K. 
Clasificación:
5.0

The staff are excellent, super kind and super helpful. But there were boxes everywhere in front of the counter. I needed to make my way through them to get to the cashier who was wonderful. It needed a bit of rearranging this area for easy access to the counter

RYANN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

The guys were great easy to work with

Esteban D. 
Clasificación:
1.0

Delivering the unit, the gas mark was correct and they charged $17 something because they said it wasn't aligned.

FRANCISCO JOSE N. 
Clasificación:
4.0

The reservation process was a mess. I reserved the trailer at the nearest Uhaul location. I was contacted and told the equipment was not available at that location and was given a new location a reasonable distance away. 2 days before pick up I was contacted again and told the equipment was not available at the second location and I would need to pick up the trailer at a location 20 miles away. I told them that was unacceptable. At that point they said the equipment was available at the original location I had booked it. The rental and return process was quick and easy. The staff was friendly and helpful.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly L. 
Clasificación:
2.0

Make sure you give the person their equipment if they pay for it. Also the truck was dirty and falling apart

Mia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID MAURICE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
5.0

Excelente

MIGUEL C. 
Clasificación:
5.0

Only issue I had was the uhaul facility I first went to didn’t change my drop off place, but once I got to where I was going they easily fixed it for me

cailynn S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN L. 
Clasificación:
5.0

Went quick maybe 5 minutes

SEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio P. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARQUESIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA C. 
Clasificación:
5.0

To clarify my answer to the question regarding truck cleanliness and maintenance: The truck was clean when I picked it up. However, I based my answer on the fact there was an unknown leak and water seeped into the truck during a rainstorm, damaging boxes and ruining several books.

CHRISTINE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
3.0

Overall the employees and staff were very good and friendly. The rental was far too expensive and I will never rent one again.

CHRISTINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariyesenia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY S. 
Clasificación:
5.0

Kasey made the whole transaction smooth and pleasant. ¡Gracias!

JAMES S. 
Clasificación:
4.0

There was a sign telling me to wait in the truck and someone would be coming shortly, which I did. No one came, so I went in to get someone. They came right out at that point, apologizing for not seeing me.

Dean E. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLENE W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Federico M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall T. 
Clasificación:
5.0

My overall experience was great. The hook up team outside has to endure some tough heat to help customers out and I appreciate them.

Troy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

All Staff was friendly & courteous and helpful I will definitely use this location again!

Karin M. 
Clasificación:
5.0

Great customer service !

DAVID J. 
Clasificación:
3.0

Tell the customer if they owe extra money. Don't just say “okay your all good!” Having the customer think that they went within the mileage and everything then find out they had extra mileage charges when they looked at their bank account and called the store for information!

Jeffrey T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA W. 
Clasificación:
5.0

Great customer service and knowledgeable staff!

DONALD C. 
Clasificación:
5.0

I do not have any recommendations for improvement. Outstanding experience with very knowledge and helpful staff.

Francis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE EDWARD L. 
Clasificación:
4.0

Please keep your equipment promises so we don't have to go to a competitor at the last second to cover a U-Haul reservation. Please stay open when you say you will be open. Very frustrating when we can start packing only late in the afternoon when trying to pick up a truck in the morning.

BARRY P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA LYNN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
4.0

The driver door had to be slammed several times to close tightly. The big door needs work. It needs grease/serviced. Very hard to pull down. The truck does not start every time. Waiting and trying several times to start it became frustrating. The ramp was poorly serviced as well. It takes 3 efforts of hard pulling from a strong person to pull it out far enough to lift onto the truck floor level. The ramp felt like metal grinding on metal pulling it out.

JERRY S. 
Clasificación:
2.0

Customer service does not exist at this location.

IDA F. 
Clasificación:
5.0

The process is becoming more, and more, electronic, and efficient - I like it!

TYRONE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY E. 
Clasificación:
5.0

Best Customer Service ever! So friendly and I just loved the gentleman that came outside to turn in the truck, Steve was very caring and personable. I highly recommend this location.

Ronda H. 
Clasificación:
4.0

Although I loved the staff, and the service was excellent over the years — I feel this place is a bit dated and the units need to be torn down and redone — but they served me well over the years and I’m grateful- thank you to everyone

ANGELA M.  |  Overall Experience 
Clasificación:
5.0

used online 24/7 process to receive my truck. Worked pretty well -- lots of questions/screens to go through. Had to wait 15 minutes for approval but overall, was impressed with the process. would be nice to do some pre-verify steps before arriving onsite.

gene t S. 
Clasificación:
4.0

Kacey was really nice and super helpful

BENJAMIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA M. 
Clasificación:
5.0

Great staff!

KEVIN K. 
Clasificación:
5.0

No suggestions it was great

LESLIE S. 
Clasificación:
5.0

Kasey Schott and Allen Ramos were great!! I just love Kasey she's an outstanding lady!! However Steven Myers was rude to my husband today while dropping off the 26 foot truck. And he was also rude to me yesterday. He is gonna make people go to other locations to avoid dealing with him.

SHAWNEE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDELL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wes L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnee R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH M. 
Clasificación:
5.0

Great facility. Clean storage units and helpful staff- very quick and efficient. ¡Gracias!

eRIN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnee R.  |  First Impressions 
Clasificación:
5.0

Thanks again

Shannon M.  |  Overall Experience 
Clasificación:
5.0

None at this time.

Pam J.  |  First Impressions 
Clasificación:
5.0

They have helped us with our move from CO to TX above and beyond what we expected. Thank you so much.

polly s.  |  First Impressions 
Clasificación:
5.0

Andrea & Kasey were amazing!! So happy I chose this location, 10/10 would recommend. Thank you again

amanda m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eRIN S.  |  First Impressions 
Clasificación:
5.0

There are always "hiccups" when moving, but the staff and especially the manager, Andrea, we're extremely helpful throughout my entire move. I relocated from Ft.Worth to Conroe and stored my belongings for about three months. I hope never to move again, but if I do, I won't hesitate to use this facility again.

Sherry F.  |  Overall Experience 
Clasificación:
5.0

The staff was very accommodating and helpful with renting a unit! There were some issues in communication between the online reservation and the location, but they were able to fix it all there and get us in to the unit.

Sarah R.  |  First Impressions 
Clasificación:
5.0

Professional, Friendly and even though they are extremely busy all the time they are fast and always take the time for me every time I need any help. I've rented trucks, trailers and storage from the Conroe location for a while now and I have zero complaints. Andrea and her staff are where it's at. If you're in the market for anything they have this is where you need to go people. You will not be disappointed.

JASON MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H.  |  First Impressions 
Clasificación:
5.0

The moving I have ever had

MELVIN LEROY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dinah C.  |  First Impressions 
Clasificación:
1.0

Worst company ever

Christopher M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B.  |  First Impressions 
Clasificación:
4.0

We were told we would have a climate control unit and did not get one. We are very unhappy about this. The staff was great.

JOHN V.  |  First Impressions 
Clasificación:
1.0

Our stuff got wet Mice were in storage Every time we made the long trip to add or get something from storage it was always locked and had to wait two hours for someone to take lock off an say how sorry they were

michelle f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shirley S.  |  First Impressions 
Clasificación:
5.0

Excellent service.

WILLIAM G.  |  First Impressions 
Clasificación:
5.0

Entire staff, Jose, Andrea, and everyone else was very helpful and understanding. Thank you again

Mark N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamerie J.  |  Overall Experience 
Clasificación:
5.0

The staff here are Amazing!! Andrea and her entire staff work hard everyday for their customers. The facility itself, although not bad by no means, is in need of some improvements for sure. There are several newer storage facilities very close by, that are comparable in price, but the staff at this U-Haul is why I chose to store there. The upper management over this location need to take a hard look at what goes on in this area and get caught up with the competition. They also need to know how hard this staff works everyday to meet the needs of the customers they serve and they should be recognized somehow other than a pat on the back. I mean these people bend over backwards to meet the needs of anyone that walks through their doors. If the upper management can not see this and does not do something to makes sure this staff knows you appreciate how hard they work, then you need to find another job........just my two cents. Thank You to the staff at The Conroe U-Haul.

JASON MICHAEL P.  |  First Impressions 
Clasificación:
5.0

Staff is professional and courteous

Mike C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY.. M.  |  Overall Experience 
Clasificación:
1.0

I am giving a below average because of the hoops we had to jump through. I want to stress that staff was great and friendly, however U-haul leaves a lot to be desired. We reserved a 10x10 storage a week in advance. Picked up our trailer, loaded and headed 4 hours to go drop everything off. Upon arrival we find that our storage unit was rented to someone else and we were left holding the bag and trying to come up with a solution. Take note, that we still had to drive home 4 hours! The only option at the Conroe facility was to split it up into 2 10x5 units, in different building no less. Not to mention they were not drive up and we would have to shuttle everything in small loads. This was unacceptable. Thankfully, your employee Jose called around and got ahold of Ashlie at the Spring, TX facility (about 20 miles south). They had a drive up so we headed that way. Calling into Uhaul to change where our trailer was to be dropped off was a horrible experience. The first call, which took over 30 mins to get someone on the phone said she would update it in the system, but that I would be charged a destination change fee. Unacceptable and I told her I refused to pay this as it was a mistake on Uhauls part. She in turn gave me another uhaul number to call, as she couldn't make any changes. So, we jump on another call and wait 30 mins to talk to someone. He informed us that the site would not accept our trailer and I would be subject to a destination change if I left it there. I told him we had spoke to Ashlie and she said she could accept. Anyhow....Jose and Ashlie were great! The rest of the process leaves a lot to be desired! Last thing you want to deal with is unexpected changes after spending a full day loading and driving. This made for a horrible experience and stressful to say the least! Get your stuff together!!!! And give some Kudos to your employees! They are the ones on the front line and have to deal with your mistakes.

Mike S.  |  Overall Experience 
Clasificación:
5.0

The woman who helped me was a very professional and kind person. I wish all businesses operated as smooth as she made it for the customer. If I didn't know any better, I would think she is the business owner. Mrs. Andrea Harbour helped me and was personable enough to make me feel right at home. Your loyal customer, Dale A. Miller

Dale M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

Great Staff & GM!

Jason N.  |  First Impressions 
Clasificación:
5.0

Jose was very helpful and understanding. The manager ( a very nice lady and I'm sorry I can't remember her name ) was also extremely nice and understanding. I thank both of them so much for helping me. They are both an extreme asset to your company

Mark N.  |  Overall Experience 
Clasificación:
5.0

The Manager of the facilities is Andrea. She is the most amazing person. There was never a problem that she could not solve. She was great! The crew was great also. We will continue to use their services for our business.

Flood Safe U.  |  Overall Experience 
Clasificación:
5.0

Only problem is getting in the gate where the storage is is a little tight.....

Nelson J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly F.  |  First Impressions 
Clasificación:
3.0

Navigating the lanes between storage units and parking is an issue when pulling a trailer or unloading more than one vehicle. Staff was very friendly and didn't keep me waiting longer than necessary to complete rental.

Stefanie L.  |  First Impressions 
Clasificación:
5.0

UHaul is excellent! I'm impressed with how they have constantly evolved into a very modern and successful company over the years! Thank God for UHaul. I have hired moving companies in the last couple of years! They are a rip-off every time. Having a company like UHaul as an option is a great thing! The manager at this location is A+, I will always be a customer! ¡Gracias!

Michael H.  |  First Impressions 
Clasificación:
5.0

Andrea is excellent! I'd like to take her out :) Her team is amazing as well.

Jeremy J.  |  Overall Experience 
Clasificación:
2.0

Gas spill in my 113 storage. No cart available until I drove back up to the office. Was offered 129 only to get out there to see there was no way to get to it because of so many crates in the way. Etc

Pamela S.  |  First Impressions 
Clasificación:
3.0

Even though I wouldn't keep my stuff here again, the customer service was always great. Specially, Albert was a lot of help and very friendly.

Brooke K.  |  Overall Experience 
Clasificación:
4.0

Staff was efficient and knowledgeable. Fast and easy process

Jerry S.  |  First Impressions 
Clasificación:
5.0

Andrea is awesome! She and her staff went above and beyond for me in a time of great need!!! Thank you!!!

CARTER B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim P.  |  Overall Experience 
Clasificación:
5.0

The staff is awesome! Everything ran so smoothly. The whole facility was clean, bright and extremely well maintained. Excellent experience.

Diane C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA S.  |  Overall Experience 
Clasificación:
5.0

Gracias 

johnny p.  |  Overall Experience 
Clasificación:
5.0

Great and caring crew at this location, especially Andrea, Carrie, and Aaron. They went above and beyond, and it's greatly appreciated. Highly recommend.

Jessica L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO P.  |  Overall Experience 
Clasificación:
5.0

U Haul Storage has performed very well with the recovery of the trailer and storing the damaged contents of the trailer after an accident which totaled my truck and left me with head injuries. The insurance I purchased at the time of the trailer rental has not been acceptable. After two months, I have not received any settlement for the contents of the trailer as specified in the contract which included $5,000 in content coverage. I have moved the contents two times to storage units personally and was informed that the automotive insurance, not the insurance purchased with U-Haul, should cover the contents of the trailer. What good is this insurance if it will ultimately be passed back to my auto insurance? Not Happy With Insurance.

CARL A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George S.  |  First Impressions 
Clasificación:
5.0

The staff went above and beyond my expectations would definitely use and highly recommend

Joseph S.  |  Overall Experience 
Clasificación:
5.0

My unit was clean when I rented it and the door provided good security. Staff was more that helpful and ensured that my stay was pleasant. I would definitely rent from them again.

Eric G.  |  Overall Experience 
Clasificación:
5.0

This UHaul location has always gone above and beyond Superb Customer Service, and especially during this Covid-19 Pandemic. The Manager is just a positive light in such a difficult year! She and all the employees deserve bonuses for standing strong with smiles on their faces always ready to help! Thank y'all from the bottom of my heart for all the kindness and hard long hours y'all work which helped me make it thru such a horrific year. Thru it all, this UHaul staff was so patient, kind, and just helped me in every way possible. Kind words and helping hands go a long way when the world feels like it is upside down. God bless all the staff at UHaul for being there for me. Sincerely, Charla Sisk

Charla S.  |  Overall Experience 
Clasificación:
2.0

The storage is old and run down. We stored our items there for 14 months and found a dead rat in our storage when clearing it out.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Will continue business with u-haul

Godfrey Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steve g.  |  Overall Experience 
Clasificación:
1.0

See previous review. Was charged a whole month when told by Aaron at front desk that I was paid thru 9/12 on the 10th. Not very professional or customer service oriented when a multi million dollar company will just be ok with telling customer it is what it is. Will not recommend nor ever use uhaul again. How hard would it have been to pro rate one day and refund remaining 29 days?

Jeremy E.  |  Overall Experience 
Clasificación:
5.0

Thanks for your help.

richard e.  |  First Impressions 
Clasificación:
5.0

This team is amazing!

KIMBERLY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEISHA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily G.  |  Overall Experience 
Clasificación:
5.0

Your employee Chris was very helpful and knowledgeable. Gracias 

johnny p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica v.  |  Overall Experience 
Clasificación:
1.0

I was quoted one price, but now I'm paying more. They changed my storage twice because other people's things were in them. Very hard to get in touch with.

Tiffany C.  |  Overall Experience 
Clasificación:
2.0

Overall, the storage unit served its purpose. There was a unit 2 down from mine that appeared to have been recently vandalized, and when attempting to call the office to inform them, I was just on hold for an absurd amount of time. None of that really was an issue for me, except for the terrible customer service. The staff was not very friendly and acted as if I was just a burden on them. I actually needed to downsize anyway and chose to relocate to another storage company based on their customer service alone. Gracias.

Allen S.  |  Overall Experience 
Clasificación:
5.0

No complaints everyone works fast and hard I was very please with the customer service!

claudia p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jacquelyn H.  |  Overall Experience 
Clasificación:
5.0

Carrie is always helpful.

Babacar F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STARLA S.  |  Overall Experience 
Clasificación:
5.0

Carrie as well as rest of the staff are wonderful. ¡Gracias!

Jessica L.  |  Overall Experience 
Clasificación:
5.0

The young lady that waited on me was most helpful, knew her product well, and went out of her way on a very hot afternoon to show me the storage product that I asked about. The manager also helped with my bill since I am military. Both the manager and the clerk were profession and nice. I really did appreciate their attitude of helpfulness and courtesy.

JERALD P.  |  First Impressions 
Clasificación:
5.0

Andrea and Carrie are friendly, professional and I will definitely recommend this store to anyone!

Dolly C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Reyna S.  |  Overall Experience 
Clasificación:
5.0

The only thing that was a pain were the trucks blocking the entrance gate to get in at morning times

Russell G.  |  Overall Experience 
Clasificación:
5.0

Absolutely wonderful people. They have been so very helpful.

Jessica L.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Lucia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA T.  |  First Impressions 
Clasificación:
5.0

The Manager was more than willing to help . She made my experience nice.

Lea W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P.  |  First Impressions 
Clasificación:
5.0

Thank you for providing such awesome service!!

Brittany M.  |  First Impressions 
Clasificación:
4.0

The roof material fell down on our items, but was quickly cleaned up and the Management was very helpful in making it right.

brandy f.  |  First Impressions 
Clasificación:
5.0

Gracias

Gail C.  |  Overall Experience 
Clasificación:
5.0

This is my go-to Uhaul. Whether I need a truck or storage unit, the staff is there to help me get the best deal for my money.

Elisabeth H.  |  First Impressions 
Clasificación:
5.0

Gracias

Gail C.  |  Overall Experience 
Clasificación:
4.0

Great

Gail C.  |  First Impressions 
Clasificación:
5.0

Awesome service! Very helpful staff!

Maria J.  |  First Impressions 
Clasificación:
5.0

Sandra was very friendly and very helpful!!!

Robert W.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and professional. Move-in was easy.

MICHAEL F.  |  First Impressions 
Clasificación:
5.0

Everyone was so friendly and that made the move in go so smoothly

Jennifer L.  |  First Impressions 
Clasificación:
3.0

The young lady that helped us when we got to Conroe was a bit rude. Snappy

Jose P.  |  First Impressions 
Clasificación:
5.0

Great place every time I go.

Nichole M.  |  Overall Experience 
Clasificación:
5.0

Very clean, very efficient customer service and very friendly!

John J.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly! The manager was training a new employee and my service was quick, the employee was able to learn how to do an out of state return & storeage rental.

michael c.  |  First Impressions 
Clasificación:
4.0

Shelly was a huge help and made everything seem so easy. I also loved her personality and thought she was very cute, and if she sees this message, and not married please text me at (936)402-8259. 

Jeff J.  |  First Impressions 
Clasificación:
5.0

Excellent Staff.

Donnan F.  |  First Impressions 
Clasificación:
5.0

Very helpful!

REBECCA A.  |  First Impressions 
Clasificación:
5.0

Every Uhaul servicing center should implement the customer service excellence in place st this center.

Angela M.  |  First Impressions 
Clasificación:
1.0

BAD SERVICE

JOshua W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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