Customer Reviews for U-Haul Moving & Storage of Concord

4,583 comentarios

855 Concord Pkwy S   Concord, NC 28027
(Across street from S & D Coffee)

(980) 248-2308

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(980) 248-2308

855 Concord Pkwy S
Concord, NC 28027
(Across street from S & D Coffee)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The facility is always clean and well stocked. I would recommend this location.

Mary F.  |  Overall Experience 
Rating:
5.0

Great people, all employees were very friendly and helpful. Thankful for good experience because last one I had a different location was pretty rough, but they knocked it out the park here at this Concord location with the service. Thanks for everything!

FARIS A. 
Rating:
5.0

Taheem was amazing and very helpful. My only complaint has to do with ordering a hitch. I placed the order 3 weeks ago, it is never came in. I was not told at the time of placing the order that the item was on backorder and would not come in on time. I was able to purchase a hitch from another store, it came in the very next day. I am not sure why there is such a delay for Uhaul to receive parts.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY O. 
Rating:
3.0

Customer did not leave a comment.

Regina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHEAL R. 
Rating:
4.0

While the location and equipment was great, the app made things difficult. It would not work causing it to take over 30minutes to retrieve the van and over an hour to return it.

Amaris B. 
Rating:
5.0

Customer did not leave a comment.

Saul M. 
Rating:
3.0

Customer did not leave a comment.

Larry R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Great service

Yewah K. 
Rating:
5.0

The customer service was number 1 . They were the best group of workers I have ever had the honor to work with. Especially the manager. Thanks again I will never forget how much you helped me.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Elsie K.  |  First Impressions 
Rating:
3.0

Teach workers how to transfer drop locations

ANTHONY R. 
Rating:
5.0

We got amazing service

CHERYL E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

Mark Anthony A. 
Rating:
5.0

This location is fast , kind , and very helpful

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Jenny b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRITTAIN S. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN M. 
Rating:
4.0

Cargo trailer pick-up after hours.

JOHN L. 
Rating:
5.0

I used the online order and check in process. It worked great. I wasn't sure that my online check in worked but when I got to the site to pickup my trailer, everything was ready. The attendant helped me hook up and I was on my way. Returning the trailer was even easier. I can't think of anything to change except confirmation that the online check in completed successfully. Thank you.

David J. 
Rating:
5.0

Excellent customer service A+

JOSE S. 
Rating:
5.0

Despite incorrect information provided by the corporate office on more than one occasion, Taheem was so incredibly helpful. Night and day comparison to the pick-up location. He gets 6 stars out of 5!

VICKI R. 
Rating:
5.0

Customer did not leave a comment.

TYLER K. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
2.0

My pickup location was in Concord North Carolina both girls at the counter were extremely rude I was told one price at $379 for the rental and then when I got there they charged me double taxed and wind up being $420 and some change they also had to switch out a trailer cuz the Jack wouldn't work and never updated on paperwork so we had to drive out of our way to drop it to a different location here in Lititz, pa the gentleman in lititz PA was absolutely wonderful I will recommend him but not the one in North Carolina.

KELLY P. 
Rating:
1.0

I checked in after the main office hours and I was told that a lock would be *INSIDE MY UNIT* when I arrived. Not only was that NOT the case, but when I pushed the call button for the supposed "24 HOUR ASSISTANCE" inside the facility, nothing happened. This doesn't make me feel secure or that anyone is actually going to assist me if there is a major issue. Moreover, the locker that I was rented has a GAPING HOLE between the top of it's wall and the ceiling, such that anyone who isn't particularly obese and wanted to climb into the unit could easily do so... especially with the movable ladders the facility provides... and the fact that the sliding glass door that is SUPPOSED TO BE SECURE was just opening and closing with motion (just my walking up to it). Oh--and the access code that I was sent DIDN'T WORK. It kept saying "DENIED".

Joseph M.  |  Online Move In 
Rating:
2.0

When truck was picked up the mileage was more than 3000 over what was stated on the rental papers I pointed it out and was told they would fix it in the system they did not. Luckily I took a photo of the mileage and the receiving end person believed me and fixed the problem. Poor service on the rental end

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Andre F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICA P.  |  Overall Experience 
Rating:
3.0

Check Engine light was on when we got the truck, it seemed to need maintenance desperately

FRANCINE T. 
Rating:
1.0

The hitch wasn't in stock and hasn't come back in stock. I requested but never received a refund and will be pursuing this today.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Quick, easy and attentive. I was out of there in 5 minutes.

MICHAEL P. 
Rating:
5.0

Taheem was friendly, courteous & professional.

RICHARD C. 
Rating:
3.0

The agent helping us with our rental was extremely rude and acted like it was a problem helping us my mom is elderly and we brought 15 boxes and she didn't even want to help us carry them. She had a condensing attitude as well if it wasn't for her unpleasantness the experience would have been great.

EUNICE B. 
Rating:
4.0

The person I spoke with upon turning the vehicle in at 7:00pm was very cordial and helpful on getting the paperwork correctly completed. She had great PR and I really appreciated that!

JAMES J. 
Rating:
5.0

Thanks!

VINECIA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Al B. 
Rating:
5.0

Nothing that I noticed

Janis C. 
Rating:
5.0

Customer did not leave a comment.

Darrick R. 
Rating:
1.0

This is the second time I have went to this location and the equipment I had reserved for pickup was not available! THE SECOND TIME IN A WEEK! HORRIBLE CUSTOMER SERVICE! I had to settle for a different style trailer that did not fit my needs! I am completely disappointed and will tell everyone what has transpired again for the second time! The lady helping me did not care if I left or stayed! Not personality, very unprofessional, much attitude, poor customer service she had! I will surely post on social media and spread word of mouth at Charlotte Douglass airport! I will surely go to Lowes, Home Depot, somewhere else and rent a trailer in the future!

JERMAINE V. 
Rating:
5.0

Very professional service in Concord NC.

RICKY L. 
Rating:
5.0

Customer did not leave a comment.

XAVIER G. 
Rating:
5.0

Customer did not leave a comment.

DARRICK R. 
Rating:
4.0

The sales clerk that helped me was rude and not friendly. She instructed me to take additional steps which delayed the transaction even longer than necessary. I misunderstood her statement about the payment transaction and she just had an attitude. I will avoid going back to this location. Everyone else outside and supporting the returns were awesome. Mrs Cookie could learner something from those individuals.

ROBERT L. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Super fast in getting the equipment but they don't help to see if the hitch is connected properly — only take a picture but it should be their responsibility to check especially if the person has never attached a hitch before… they should be there to help.

ERIKA G. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Great costumer service! Love the mobile pick up

Dominick V. 
Rating:
5.0

Customer did not leave a comment.

Vishnubhai P. 
Rating:
5.0

Nothing

Dale T. 
Rating:
5.0

Customer did not leave a comment.

MARSHA G. 
Rating:
3.0

Coordination with the Storage location for the delivery of our U-boxes seemed good initially, but got confusing with each person that we spoke to other than the General Manager. On the delivery day, the U-boxes were not ready for pick up at the designated time, and the movers were told U-Haul did not have the number of double trailers it promised to have ready for the moving company to pick our U-boxes. Our relocation address is 1 hour from the facility, making it impossible to move/unload/unpack 11 U-boxes using a single trailer in 6-8 hours. Some goods were damaged inside of the containers before the movers unloaded them. The U-Box program needs reevaluating, for interstate moving, adequate equipment, customer service/support, 3rd party moving companies to name some aspects for consideration.

TyAnne T. 
Rating:
1.0

You guys need better service. They forgot I returned my storage unit and never used it. I payed the amount needed and now I'm getting called about not returning it. When I gave the dude there the card for it. Then you guys don't even answer the phone. I will never rent from this pace AGAIN!! And Carla is just ghetto and doesn't wanna help she doesn't even know the call back number. If needed I can send the unprofessional voicemail she left me.

JASMINE S. 
Rating:
5.0

Customer did not leave a comment.

VANESA F. 
Rating:
5.0

Online upload for mobile. We had issue returning because odometer and fuel reading photo capture failed.

Rhonda P. 
Rating:
5.0

Gentleman who checked me in and out was very helpful and knowledgeable.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Jasmine H. 
Rating:
2.0

Customer did not leave a comment.

ELIJAH H. 
Rating:
3.0

Customer did not leave a comment.

Chester M. 
Rating:
5.0

Customer did not leave a comment.

MARSHA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Jane C. 
Rating:
2.0

My contact information was associated with someone else. The error was supposed to have been corrected at this location when I checked-out the equipment. When I arrived home and checked my receipt the address was wrong. I called the number on the receipt and spoke with a representative. She assured me it was corrected. I returned the trailer around 6:20pm. The employee said he would email the receipt. It never happened. I called the number again (the next day), the representative said the trailer was still showing and not being returned yet and she couldn't correct the address. I went to the store. The employee said she couldn't change the address and I need to have it changed at my next reservation. This was my first time using U-Haul and possibly my last.

JOEY W. 
Rating:
5.0

This time check in was faster than before. Thanks.

Randy S. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
3.0

This latest experience with your company at this location has left a bad taste in my mouth as they say. Make sure every vehicle has proper maintenance, i.e tune up(spark plugs, wires, etc)

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Deann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
1.0

NO MORE UHAUL FOR ME OR PEOPLE I KNOW.....STAFF ARE NO GOOD....NOONE ON THE SAME PAGE...IT'S TAKENME MORE THEN 5 MONTH'S TO CLOSE MY ACCOUNT N ITS STILL NOT COMPLETE....MANAGER OF CONCORD, MS. KEYSHA???? SUCKS, STILL WON'T CHANGE PAPERWORK FOR ME OWEING $$$$, WHEN IT WAS HER N STAFF FAULT..WHY CAN'T I HAVE PAPERWORK STATEING I DON'T OWE UHAUL ANY MONEY, IN WHICH I DON'T...I WON'T LET GO OF THIS MATTER, LOOKING INTO THIS LEGALLY , NOW TO CLEAR MY NAME N CHANGE ANY N ALL PAPERWORK THAT SAYS I OWE UHAUL MONEY....NEVER MISSED A PAYMENT FOR A YEAR I HAD MY BIN...SEE YOU GUYS IN COURT!!!!

shelia j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN C. 
Rating:
4.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

As far Uhaul.. this is the best Uhaul in America. The Owner is simply the best. Period.

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

NICOLE D. 
Rating:
5.0

The entire experience was perfect!

KENNETH K. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE D. 
Rating:
3.0

When calling the store no one answers, they just put you on mute. I had to physically be there to get any help, literally watched them answer the phone and put it on mute. Other than that they were helpful, especially the gentleman behind the counter he was kind enough to let me borrow his personal hitch. Helped lessen the blow.

NOEL G. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
3.0

My appointment was on Friday at 3:00 PM. When I arrived at the store I was informed the installer did not show up for work. I was asked to come back the next day. I dropped off my vehicle on Saturday and the job was completed. All appears to be good with the hitch, but it was inconvenient to have to bring the vehicle back.

Philip J. 
Rating:
5.0

Great equipment and friendly customer service

RICHARD D. 
Rating:
5.0

Customer Service was Great!!

ANGELA G. 
Rating:
5.0

Absolutely nothing. My experience was great!!!

JALISA B. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE J. 
Rating:
5.0

I was 1.5 hours late due to work commitment. They cancelled my order. The guy helping me kept leaving me to take care of other customers. He then sent my son & I out to hook up the trailer ourselves. Finally, I walked back into the store and he sent another man. This gentleman was awesome. Then we requested to return to trailer in Sylva, NC but ended up having to drive it to Georgia. Upon arriving to Georgia found out we were issued the wrong trailer.

Kenneth M. 
Rating:
5.0

They don't mess around. They are really nice to me and got me on my way back home quickly

Edward S. 
Rating:
4.0

Customer did not leave a comment.

RACHAEL B. 
Rating:
4.0

Concord is a great location- much better than others

Jeriame Z. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

telephone answering, update computers as they where not working at that moment or where slow

DAVID H. 
Rating:
5.0

Great customer service always!!!!!!

zachery S. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

The first truck I rented was not in the best of shape I didn't think. Your people are very friendly but they're understaffed and customers have to wait too long and get rushed thru

JON K. 
Rating:
4.0

Phone answering 10-20 min wait. Slow to get waited on at times. Place was busy.

GARRY E. 
Rating:
3.0

Unfortunately I thought it was too expensive

CHRISTY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
5.0

first truck had a bad brake shake 2nd truck had pull to the left and tires vibrate at 70 mph

brian E. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

The rep at this location was rude and unprofessional. Also they tried to charge me for two days vs one.

Tiffany R. 
Rating:
4.0

Customer did not leave a comment.

MIchael A. 
Rating:
2.0

I dropped off my trailer and was told where to put on the lot. The person behind the desk was playing with two separate cell phones. I had NO help unhitching it and struggled to unhitch the trailer from my truck in the pouring rain. NO service at this store whatsoever!

Mark P. 
Rating:
5.0

Customer did not leave a comment.

MADISON V. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

THOMASJEFFERSON B. 
Rating:
1.0

Person we talked too very unprofessional. Tried to explain a problem with our rental cost and acted like he wasn't listening. Very smart Alec. Even my son picked up on this after only 5 minutes or less. Will NOT be going back to Concord location.

RALPH B. 
Rating:
5.0

The man I dealt with was amazing. Very friendly and understanding. I would call him out by name but I never got his name. The contract says Taheem Clement (sorry if I spelled that wrong). If that's you man. Keep doing what you are doing because you are amazing.

Joshua J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathryn K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony L.  |  Overall Experience 
Rating:
2.0

I paid for a climate controlled unit, only to find out the a/c is broken in bldg A, and it was 102° in the building. And the location is/was aware and did not communicate that issue. Also, the website states you receive a lock with your storage unit, only to be told I would have to pay for the lock instead. I am very disappointed with this location. Thankfully this will definitely be a short usage of storage space.

Asha B.  |  Online Move In 
Rating:
5.0

Ran into a few issues online so I showed up in store and the staff was amazingly helpful and friendly. I recommend everyone here!

sarah g.  |  First Impressions 
Rating:
3.0

I don’t think the staff went out of their way to handle my questions or concerns they were not nasty just unwelcoming

Carlos R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
1.0

There was a lady that really tried to help we were given a unit that was already taken. Got all our stuff up to the unit & couldn’t get into our assigned unit because it was already a lock on it. At this time Uhaul was closed because we rented our unit a little bit before closing. Went back downstairs to the office fortunately we were able to get in because someone else was having issues. As soon as we walked in another lady not the one that had assigned us the unit said we’re closed I said I was just assigned a unit that has a lock on it she said oh well you have to come back tomorrow. I said but all my stuff is up there on pallets. She said you still gotta come back so as we we’re going back & forth the other lady that originally help me intervened she tried to find us another unit by couldn’t & was told we would have to see the manager in the morning. The other rude lady got into it with another customer when we were getting out unit assigned to us. She is so rude definitely need to work on her customers service skills. When I came I. Last week just to get plastic wrap & asked the different prices she had an attitude because I was asking. Very disappointed!!!

LATEHIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L.  |  Overall Experience 
Rating:
5.0

Although I encountered a few issues due to the system's computer malfunctions....the manager, Taheem Clement, was extremely helpful. He promptly addressed the issue and communicated with me professionally throughout the process until everything was resolved.

IAN D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marisa D.  |  Overall Experience 
Rating:
2.0

The general manager was very helpful. The clerk/customer service rep at the desk was not very helpful. She could not locate my storage unit. She did not know how to read the storage map we walked around for several minutes trying to locate the storage unit. I had to try to locate the unit myself. She did not have the unit available that I reserved. She did not provide a unit compatible with the one I reserved. The general manager had to assist me himself.

Pennyeda P.  |  First Impressions 
Rating:
1.0

Had so many issues with this facility. I will never use this facility again.

Lainey C.  |  Overall Experience 
Rating:
5.0

The Manager at the concord parkway location was very accommodating and understanding. I would definitely that location because of him!!!

Beverly B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERONICA K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jocelyn f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy B.  |  Overall Experience 
Rating:
1.0

On Concord Parkway I’m not very happy with them because they are very unpleasant customer service

my l.  |  First Impressions 
Rating:
5.0

Nice

mark a.  |  Overall Experience 
Rating:
3.0

Customer service was terrible

Jean E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco o.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cheyenne T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TERRY H.  |  Overall Experience 
Rating:
5.0

Nice facility

Kaitlin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
3.0

I NEVER am able to contact this property by phone. Very inconvenient

Christina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERYL H.  |  Overall Experience 
Rating:
1.0

Workers unlearned not enough workers and appeared to be overworked

DIANELILLIAN S.  |  Overall Experience 
Rating:
5.0

Everyone was great, attentive, and efficient at their jobs. Great customer service overall. Storage unit had it set up for success for their customers and employees.

Haleigh H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Shelby w.  |  First Impressions 
Rating:
5.0

Thankyou

TROY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander T.  |  Overall Experience 
Rating:
1.0

The worst customer service experience I have ever received from any business. Management is not attentive to customer concerns and makes no effort to address any issues reported. I used your location @ 855 Concord Parkway S. for storage. I also used a Charlotte location for the truck to move into storage at Concord and the service was equally horrible. Charlotte waited until I was on my way to pick up my reserved truck to tell me they didn't have it so I had to drive 30 miles to get one. I get to Concord and they don't have the unit ready so I wait an hour only to be told it wouldn't be ready until the next day. I had to leave my life packed on the truck in the parking lot at Uhaul and miss work. The next day when I arrived back at the site (Concord) only to be told the unit still wasn't ready. I was basically told I would have to take two smaller units instead. When I checked out on 5/28 a lot of my items were destroyed and broken which I convinced was due having to cram everything into a smaller space. I cried a lot while unpacking because the lack of concern that was shown for things I have worked hard to have. Not to mention the sentimental value. I hope this helps in some way to change the way Uhaul treats their customers so that no one walks away feeling the way I have felt during this process.

Chastity B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKETA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javon C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert a.  |  First Impressions 
Rating:
1.0

I was told last week that Thai had an issue week that accidentally released my unit. It is supposed to be fixed and I hear from the manager.... so far nothing. I'm very frustrated. I'm waiting to confirm my things safety.

Tracy B.  |  Overall Experience 
Rating:
1.0

Staff was unhelpful and unorganized. You could tell they didn’t want to be there or help you. Brenton was the only person that stepped up to help.

Lainey C.  |  Overall Experience 
Rating:
4.0

Brian and Brenton WERE GREAT ASSISTING ME. Efficient and Professional Service

Tamika W.  |  First Impressions 
Rating:
3.0

I have a leak in my unit that they haven’t fixed yet it’s been almost a month.

Allen B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maribel c.  |  First Impressions 
Rating:
5.0

I would always recommend this location; I was very glad things was in tact and no creepy crawlies in our things. What a thankful customer. 100 percent!

Cynthia M.  |  Overall Experience 
Rating:
3.0

I rented the unit on-line, then asked at the desk for more information. One of the clerks took me to the entry and showed me how it worked by using the keypad. He also said I would be getting a key card to use. He left and I showed my sons where the unit was, then went down to unload the trailer; however, the loading door would not open. I walked back to the office and a clerk said she would be over to help shortly. After waiting 10 minutes, I found another clerk who said they forgot to open it that morning and he would let them know. In a few minutes it was opened. I went back to the office to get some moving wrap, tried to pay cash, and no one had a cash drawer, so I had to use my card. When I asked the clerk when I could get a key card, she created it right then. I don't know why the first clerk couldn't do it. The unit was clean and we were able to pack everything into it.

Maureen L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roberto P.  |  First Impressions 
Rating:
3.0

This facility is understaffed. The staff may be friendly if they weren’t so busy so I will say they’ were friendly in this review. Every time I went into the facility there was always a line of people waiting to be serviced. The last time the system was down. I had problems with management removing the insurance charge from my account. I brought my homeowners insurance to them twice. A manager was not on site so my name was taken down by clerk to give to manager to remove the charge. I’m still waiting on the credit back to my ckg acct.

Veronica H.  |  Overall Experience 
Rating:
5.0

I am very thankful to Uhaul and their connections. The Best!

Cynthia M.  |  First Impressions 
Rating:
3.0

Ived tried and tried to get in touch with the hiring manager for a manager because I need 24-hour access to my storage unit and I need do move into a bigger storage unit and I need a cargo van or something for 3 or 4 days and so I can help me thank thank you in advance.

Bridget B.  |  Online Move In 
Rating:
3.0

I reserved a unit when I reserved the truck, but when I got there to take care of the paperwork, I was informed that the unit I reserved was no longer available. I ended up having to get an additional unit because of this, but the U-Haul Representative did what she could to correct the error. That made me feel a little better.

Celia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURIE s.  |  Overall Experience 
Rating:
5.0

Alowell was a great guy and very halpful

William T.  |  Overall Experience 
Rating:
3.0

Possibly a more seamless process for those that reserve online. I called that morning and was advised by one of the reps to reserve storage online which I did. When I got to U-HAUL it took over 35+ minutes to complete my getting access to the facility. I would assume if I am reserving online, the process would be a lot faster once I arrive. Key would have been made and working. Storage unit picked out ahead of time.

Danita W.  |  First Impressions 
Rating:
4.0

I jumped on Uhaul’s free month offer before I shopped around the area for storage. There is cheaper storage around.

Kimeo L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
5.0

The employees and general manager at this location are experts. They were very helpful and answered every question we had. They made our check in and storage process seamless. Thank you again.

DeAndra T.  |  First Impressions 
Rating:
5.0

Great Service I will definitely used this location again in the future.

Shamekia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary W.  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful from the moment I began renting 9/1/19 until 12/15/20. The facility was always clean and easily accessible. I’m germaphobic due to my professional background and not once was bothered by the conditions of the facility or the bathroom which speaks high volumes of cleanliness!!! I will refer everyone I know if needed. Thanks so much, Melita Hicks

Melita H.  |  Overall Experience 
Rating:
5.0

The whole staff including the new gm went above an beyond to help me an to make sure all my needs were taken care of

TIMOTHY Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oldaniel M.  |  Overall Experience 
Rating:
3.0

My unit was in the back where the swipe check in/out pad was ALWAYS messed up. I called and complained 2 times and heard nothing back from anyone. Its an inconvenience to not know if you can check in the box near your unit or you have to drive to the front check in there, then drive to your unit in the back. No one sent an email to the customers whose units were in the back to let us know to please chek in @ the front until further notice. Its a simple communication issue I'd say. As far as the staff they are pretty much ok. Yesterday Dec 2 everyone was great! A few times I've come and complained about the check in/out box not working and they seemed uninterested. I called and they said someone would call me back and still nothing. Other than this I would say it was overall an average experience.

KERRYANN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY Y.  |  First Impressions 
Rating:
5.0

Great customer service

Darlene R.  |  Overall Experience 
Rating:
3.0

The access readers were broken several times. At one point there were homeless people in the storage building walking around and in the bathroom. I had a unit for 10-11 months and the alarm would always go off ever time I opened it. I talked to several "managers" who assured me the would fix the problem and they never did.

Nickolas H.  |  Overall Experience 
Rating:
3.0

Moving in was a breeze. Equipment and carts were available to assist in moving heavy or multiple items at a time. Convenience of help before and during the pandemic has been very upsetting.

Kierra B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

YASHICA G.  |  Overall Experience 
Rating:
2.0

On many occasions I was unable to get into the building during open hours. Something wasn’t working on either the doors, the check in box or the unlock boxes. On other occasions the employees had placed locks on my unit stating that I had not paid, then apologized when realized that I have automatic withdrawal and always paid on schedule. But this repeated again. Basically staff was nice but every time I wanted to get in my unit there was an issue that had nothing to do with me, but it stopped me from getting into my unit. So was frustrating. Employees were nice though.

Lee G.  |  Overall Experience 
Rating:
3.0

I rented a both a truck and a unit on Friday the 9th. I requested a 10x10. Went to unit. Swipe card did not work. Came back to desk. Associate walked me down to unit. Discovered that unit that was rented to me should not have been due to the fact that the roof was leaking. That was the last 10x10 available. Had to settle for 8x10. I went to that unit and there was a lock on the unit. Walked back up the hill. At that point I decided to take the rental truck home and start loading up to come back hoping that when I do come back all will be taken care of. It was. The only reason I rented the unit from U-HAUL is that you were running a 1st month free program. If that wasn’t the case I’d go elsewhere.

Michael L.  |  First Impressions 
Rating:
2.0

Although most of the staff have been great in assisting me, I have had problems with this particular Uhaul facility from day one. System failures and lacking updates has each shift doing different from the other. Damages, locks on free month, and emails threatening late payment fees and liens on my property have been more than enough issues being at this storage.

Deena C.  |  Overall Experience 
Rating:
4.0

BRANDI Billmyer is great i loved having her as the manager she is very helpful and she was always there when i needed assistance .

William C.  |  Overall Experience 
Rating:
1.0

The employees and the cashier that helped me was terrible. Very rude. Inadequate in her duties. An overall terrible experience. I won’t be back to this location for moving and truck needs.

Kelly B.  |  First Impressions 
Rating:
4.0

I would give a 5 star rating but when I went to go pick up my reserved room in a temp controlled room, it was no longer there. It was given to another customer. So i was placed in the 2nd floor not temp controlled. But other than that, it was great experience.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Very professional staff kind courteous and respectful. I will look forward to doing business with them again.

Michael W.  |  Overall Experience 
Rating:
2.0

The people at the customer service desk were overall pretty terrible. Had some miserable younger heavyset woman help me at first, I had never been there before and she treated me like an idiot. The staff at the desk weren't wearing masks but they made the customers wear them. If they did have them on they were under their nose. The lady that was maintenence/custodial with short hair was a very nice lady I talked to multiple times.

Richard S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KHADECHA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen B.  |  First Impressions 
Rating:
4.0

Only problem I had was I made a rsvp for a temp controlled unit and when i arrived it was no longer available and i had no other options available so I had to take what was there at that time.

John B.  |  First Impressions 
Rating:
5.0

Professional, helpful and caring staff. I can't say enough about how helpful they were. I definitely will be working with them in the future.

MICHAEL L.  |  First Impressions 
Rating:
4.0

Got timed out and it locked me out couldnt get back in all that was left was to ck on was unhappy i couldn't get in

Blake N.  |  First Impressions 
Rating:
5.0

The staff was wonderful and check-in was fast and effortless.

John M.  |  First Impressions 
Rating:
4.0

I hired movers when I got to the storage facility we couldn’t get in and had to go back the next morning. I was charged for one hr. Which was $90 dollars and $228 overnight storage fee. Uhaul couldn’t find me in the system even though I had my paper work. I have called the manager and to response from phone or email. Thanks

Robert C.  |  First Impressions 
Rating:
5.0

Great customer service and associate was very knowledgeable.

Sonia M.  |  First Impressions 
Rating:
4.0

Jalen was very nice and courteous.

Celia J.  |  First Impressions 
Rating:
5.0

Grateful for my company and co workers

renee p.  |  First Impressions 
Rating:
5.0

Justin has great customer service skills

Darlene R.  |  First Impressions 
Rating:
5.0

Good

Dewanda S.  |  First Impressions 
Rating:
5.0

The facility was very clean and welcoming. The employees are professional, kind, and helpful. Our reservation was honored and the check in was a rapid process.

Melita H.  |  First Impressions 
Rating:
5.0

We had a wonderful experience, very helpful. We are so happy we chose to go with Uhaul.

Marvin G.  |  First Impressions 
Rating:
5.0

The manager at that store is incredibly helpful vary patient excellent service

Luis S.  |  First Impressions 
Rating:
5.0

Customer services was great not long wait problem solving perfect. Manager Brandi and Sales assistant at concord NC

Latonia M.  |  Reservation 
No reviews have been submitted for this location.

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