Comentarios de los clientes para U-Haul Moving & Storage of Columbia

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Columbia

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

ARMANDO S.
Clasificación:

Bad service

Natalie B.
Clasificación:

El cliente no dejó un comentario.

REBECCA O.
Clasificación:

El cliente no dejó un comentario.

terri s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Daniel G.
Clasificación:

Truck didn't have the equipment I needed in it alreadg

PETER S.
Clasificación:

El cliente no dejó un comentario.

ANGELIMARIE F.
Clasificación:

El cliente no dejó un comentario.

John D.
Clasificación:

Shane and his staff are wonderful.

Edward D.
Clasificación:

My only concern was my time of actually receiving the rental was a half hour later last my arrival time to pick up the vehicle yet I was still expected to return rental at the time I projected for use. I would've been charged extra if I'd gone past the allotted time and I just suggest that the actually time of rental being made should be taken into account because I was charged 2 hours regardless of only using the rental 1 1/2 hours.

Sunny G.
Clasificación:

Shane is very friendly, helpful and efficient. Great 'old school' customer service, which is hard to find of late.

Yavier J.
Clasificación:

El cliente no dejó un comentario.

Joshua T.
Clasificación:

GM Shane was a big help on a stressful day.

Brad P.
Clasificación:

I have rented at many u-hauls in Massachusetts and Central Connecticut. This is now my Default rental location. Fast & Efficient, reasonable rates. Great Overall experience Brad Pendleton

MICHAEL B.
Clasificación:

Always a pleasure doing business at this location....fast and easy

Steven C.
Clasificación:

El cliente no dejó un comentario.

Justin C.
Clasificación:

Customer representative did a great job.

ERNEST M.
Clasificación:

El cliente no dejó un comentario.

David E.
Clasificación:

This U haul location will continue to get my business because of the high level of service I get every time I'm there. Fantastic!

Jeffrey L.
Clasificación:

El cliente no dejó un comentario.

MIGDALIA V.
Clasificación:

El cliente no dejó un comentario.

William C.
Clasificación:

El cliente no dejó un comentario.

James N.
Clasificación:

Easy and professional location. Very well run.

James Z.
Clasificación:

El cliente no dejó un comentario.

Jeffrey B.
Clasificación:

Hard to improve on that experience. Easy check-in, helpful people, well maintained property, very easy drop-off. Clean and well stocked building ready for any customer needs.

RALPH B.
Clasificación:

El cliente no dejó un comentario.

Jonathan T.
Clasificación:

El cliente no dejó un comentario.

Awolana O.
Clasificación:

Wow! The experience was refreshing! I like the updates so that the transactions are efficient. If you have working email and a cell phone. You are all set. The staff I have to say are a GREAT improvement from previous visits. Thank you!

Vicente G.
Clasificación:

Staff friendly was knowledgeable fast explained everything well

Luciano C.
Clasificación:

El cliente no dejó un comentario.

Dickens M.
Clasificación:

I was overcharged. I picked a pick up for $19.95 rental. Then I went 100mile. They charged me (100*0.59)+ 19.95+11*Xxx = $99 Too much

Thomas B.
Clasificación:

El cliente no dejó un comentario.

Dennis G.
Clasificación:

Very friendly, professional service. Special thanks to Shane Smith.

Alex C.
Clasificación:

Everything went smoothly, I have no complaints!

Robert D.
Clasificación:

Nothing all good

Jeanette K.
Clasificación:

El cliente no dejó un comentario.

Donna D. | First Impressions |
Clasificación:

The staff were very accommodating and friendly.

JUDITH F.
Clasificación:

Should let their customers know that they won't be refunded on estimated miles charge. I over estimated my miles figuring I would get refunded what wasn't used instead of being charged additional. It wasn't until I called back asking for my receipt which I never got that the guy told me the over estimated miles don't get refunded. Instead of being about $6 for miles I paid almost $18. Totally disappointed about that!

Joanne P. | Overall Experience |
Clasificación:

Everyone - especially Bernadette ( I believe that is her name) was patient and extremely helpful.

Matthew P. | First Impressions |
Clasificación:

Helpful assistant

JONATHAN C.
Clasificación:

El cliente no dejó un comentario.

GLENN M.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

El cliente no dejó un comentario.

SUSAN N.
Clasificación:

Overall great experience. Shane very helpful

JERRY B.
Clasificación:

El cliente no dejó un comentario.

Pedro P.
Clasificación:

Limited selection

John P.
Clasificación:

El cliente no dejó un comentario.

Deborah C.
Clasificación:

Shane was very personable and a wealth of information. He assured me I would not be charged for the missing blankets and dolly.

WAYNE S.
Clasificación:

All the employees were very helpful & courteous! The truck was clean & in great working order!

DAVID Z.
Clasificación:

El cliente no dejó un comentario.

Bill C.
Clasificación:

El cliente no dejó un comentario.

Jonathan T.
Clasificación:

El cliente no dejó un comentario.

JON L.
Clasificación:

El cliente no dejó un comentario.

Matthew M.
Clasificación:

The staff were prompt, professional and very knowledgeable about the process and made it so easy. Shane, the representative that helped me was great to work with.

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

THOMAS B.
Clasificación:

Nothing. A very well run and efficient operation.

Bonnie B.
Clasificación:

El cliente no dejó un comentario.

Joseph E.
Clasificación:

El cliente no dejó un comentario.

SOLINEZ E.
Clasificación:

Staff were very friendly

Eric B.
Clasificación:

El cliente no dejó un comentario.

CHERYL L. | Overall Experience |
Clasificación:

Shane was very helpful as well as professionall the woman who was at the front desk was pleasant as well. I believe I had held my storage at that location since 2009.

Susab K.
Clasificación:

El cliente no dejó un comentario.

Bruce D.
Clasificación:

El cliente no dejó un comentario.

Brian L.
Clasificación:

El cliente no dejó un comentario.

DENISE P.
Clasificación:

El cliente no dejó un comentario.

michael B.
Clasificación:

location tried over charging me for gas and miles. I called back and they realized their "mistake" and fixed it. rent elsewhere.

Thomas H.
Clasificación:

El cliente no dejó un comentario.

Christina T.
Clasificación:

El cliente no dejó un comentario.

ROBERT S.
Clasificación:

Nothing. Everyone was courteous, friendly, prompt and efficient. Very good all around!

Bernard M.
Clasificación:

El cliente no dejó un comentario.

Gary D.
Clasificación:

El cliente no dejó un comentario.

Amy F.
Clasificación:

The workers at this location were not wearing masks. Additionally, while I put in a reservation using the online system, my truck was not available at the appointed time -- I had to leave the location and come back ~15 minutes later. The online system for reserving the truck did not seem to save me much time, as the customer service worker asked for information I had already provided in advance.

Teresa B.
Clasificación:

El cliente no dejó un comentario.

Christina T. | Online Move In |
Clasificación:

The only thing is, it said first month free but I didn’t get first month free.

James G.
Clasificación:

El cliente no dejó un comentario.

William D.
Clasificación:

Keep up the good work

Philip D. | Overall Experience |
Clasificación:

My items were in good shape and in safe condition at this UHaul however I received poor customer service. I was unfairly penalized for an error that was not my fault and was not provided a refund. I would like for UHaul to be better about communicating the information for setting up a storage unit and to double-check that the information they have entered is correct. This error on the part of UHaul cost me almost $100. I am not a satisfied customer.

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

Dana M.
Clasificación:

The woman working at the location was eating her breakfast and could not be bothered to have someone check the truck in. The lack of professionalism was pretty awful. I have used this location twice in the past and it was excellent. I was disappointed with this experience.

Christopher P.
Clasificación:

Nothing , everything was awesome. I would definitely use uhaul again.

Margaret P.
Clasificación:

El cliente no dejó un comentario.

JEAN P.
Clasificación:

Highly recommend! Pleasant, efficient, nice people, the truck was spotless and easy to drive and checking it back in was a breeze.

Sean K.
Clasificación:

N/a

Donald P.
Clasificación:

People were very polite and helpful.

william P.
Clasificación:

El cliente no dejó un comentario.

Edward S.
Clasificación:

Yes would use again

TOMER M.
Clasificación:

I was charged an extra $15 for fuel, when in fact I had filled it to the required mark.

Diane M.
Clasificación:

El cliente no dejó un comentario.

Beka B.
Clasificación:

El cliente no dejó un comentario.

Michelle F. | First Impressions |
Clasificación:

Staff was very friendly and fast thank u

Evelyn D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Shawn F.
Clasificación:

El cliente no dejó un comentario.

JOHN F.
Clasificación:

Better understanding what would be considered ‘damage' to the vehicle because the insurance and the statement about paying for damage is a bit intimidating. I imagine the vehicles get small bumps and dings in normal wear and tear and that should be accounted for. It made me super careful but also a bit nervous that I may have missed ‘damage' when I picked it up and would be forced to pay for someone else's damage. It worked out fine but that was something that was uncomfortable for me.

Stephen M.
Clasificación:

The Uhual folks I interacted were awesome and considerate of my physical limitations. They responded to each of my questions and concerns

daniel C.
Clasificación:

El cliente no dejó un comentario.

DONALD D.
Clasificación:

El cliente no dejó un comentario.

Patrick G.
Clasificación:

El cliente no dejó un comentario.

Todd L.
Clasificación:

El cliente no dejó un comentario.

Stephen S.
Clasificación:

I was not asked if I wanted insurance or not. But I was charged for it. Apparently I signed for it but didn't know I was signing it.

Candece E.
Clasificación:

The young woman with beautiful eyes, Shawn (Sean, Shaun?) , and Shane, were great. Thank you for your help.

steve V.
Clasificación:

El cliente no dejó un comentario.

Christina T.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

Better customer service. I was told “it would look better on your paperwork” if I was there by 5 instead of 7 when I originally requested. I was told I was not allowed to bring it back at 7. Then, after arriving there was told otherwise. Very disappointing. I had 2 hours of moving time stolen from me because your people have terrible customer service skills. I should been reimbursed for the time I lost. My boyfriend ended up hurting himself trying to load the rest of our things into his car.

Spencer B.
Clasificación:

Slightly shorter wait time but great guys and service!!

Michelle R.
Clasificación:

El cliente no dejó un comentario.

Marty C.
Clasificación:

Great customer service. The manager was very helpful and friendly. Best location I have been to.

Gary P.
Clasificación:

Less hold time on phone

Jeff H.
Clasificación:

El cliente no dejó un comentario.

Ezra B.
Clasificación:

El cliente no dejó un comentario.

Joseph W.
Clasificación:

Excellent service!! I have rented several trailers from the Columbia location over the last few years and every experience was flawless from pick-up to drop off. Front desk always courteous and their trailers have always been clean. Nightly recommended!!

Susan J. | First Impressions |
Clasificación:

I had to move unexpectedly and quickly. I learned of the storage availability when I picked up the U-Haul truck the night before. It was very convenient, as I didn't have to worry about finding somewhere else to store my belongings. I entered the store on a busy Saturday morning. Shane was very patient and accommodating, and was able to sense that i was in a difficult and sensitive situation. I was there to unload a 20' truck by myself. (My 14 yo son came later to help move things to the 2 storage units i rented). Shane offered water and checked on me periodically, and even helped to move some heavy items. He suggested locks for the units and plastic covers for the mattresses. In a whiwind day that was difficult, the kindness and compassion he showed made a situation that could have been traumatic not nearly as bad.

al s. | Overall Experience |
Clasificación:

Thanks, Great staff, on a very hot day, when I was moving stuff into my unit, they brought me some cold water.

Sarah C. | First Impressions |
Clasificación:

The staff at this location were kind and helpful. During a very stressful time of life (moving), they make you feel so well taken care of and supported. They are fantastic at advising and willing to go above and beyond. Absolutely loved my time working with them, and the facilities are immaculate.

Joel H M. | Overall Experience |
Clasificación:

I have been doing business with that location for over ten years. They always tried to be helpful and honest.

christopher R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lenora L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

christopher R. | First Impressions |
Clasificación:

It was great that U-Haul was able to reach out to the College students and offer the them a unit. It was very helpful and appreciated Thank you

JUDITH G. | Overall Experience |
Clasificación:

The staff were always very helpful.

Richard C. | First Impressions |
Clasificación:

The customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.

Alice R. | First Impressions |
Clasificación:

William went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.

terri s. | First Impressions |
Clasificación:

Very knowledgeable.

Margaret T. | Overall Experience |
Clasificación:

Staff were super helpful and friendly. Would definitely go there again!

Cindy M. | Overall Experience |
Clasificación:

Major computer issues Charged an entire month for a few days Telephone service was confusing Poor communication between offices Could not get directions to facility. Was given wrong information.

ROBERT & FRANCES C. | Overall Experience |
Clasificación:

We use U-haul all of the time because of the great service from your representatives.

Timothy P. | First Impressions |
Clasificación:

The employees I dealt with where amazing!!! Jon Slota was such a help !!!

haydee a. | First Impressions |
Clasificación:

the employees are very nice and professional. they work hard to provide excellent service.

sabine a. | First Impressions |
Clasificación:

I was satisfied with help.

DOUGLAS L. | Overall Experience |
Clasificación:

The doors and locking mechanisms worked well. The rest room facilities were a huge plus. Ground floor unit 1905 had occasional moisture at floor in rear, likely from rain or snow melt in parking lot.

david k. | First Impressions |
Clasificación:

Everyone was very helpful, pleasant and informative.

Edward M. | Overall Experience |
Clasificación:

great

George M. | Overall Experience |
Clasificación:

It was a pleasure doing business with them

Tesha B. | Overall Experience |
Clasificación:

Its really hard to answer the above questions. The storage was ok. No elevator bugs got into my daughters belongings. Understaffed computer system is always down. Staff could care less.

jessica v. | Overall Experience |
Clasificación:

I was very dissapointed and disgusted when i went to go move my things out of my storage #1412 to find out i had cockaroaches in my things. I def did not move in with them. Will not reccomend uhaul!

No se han enviado comentarios para esta ubicación.

Volver
arriba