Customer Reviews for U-Haul Moving & Storage of Colonie

6,062 comentarios

2043-45 Central Ave   Albany, NY 12205
(Rt 5)

(518) 456-7514

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(518) 456-7514

2043-45 Central Ave
Albany, NY 12205
(Rt 5)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Every part of my UHaul rental was a misery. This interface doesn't even begin to address the issues I faced last weekend. I don't plan to do business with UHaul in the future.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Ken P. 
Rating:
5.0

Always great service here friendly staff

joseph M. 
Rating:
5.0

Customer did not leave a comment.

penny S. 
Rating:
5.0

Nothing customer service was A+ organized and ready and friendly

Judith T. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Sandeep M. 
Rating:
5.0

Customer did not leave a comment.

FRED H. 
Rating:
4.0

Customer did not leave a comment.

JUDITHA J. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

The man the helped me was awesome he known his stuff never got mad me asking questions and got me in and out fast over all person I'm glad when I walked in he smiled and and greeted me very good experience even when he had to put all my info in again he was so chill and laid back and got it done thanks guy older man been there a while I'm just not good with names.

Asante C. 
Rating:
3.0

The person assisting me gave no explanation of the vehicles features or any information on the operation. They simply handed me the keys and sent me on my way. I had to come back to ask what the tow lite meant.

Jeffery M. 
Rating:
4.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Pedro C. 
Rating:
5.0

Customer did not leave a comment.

Richard D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vladimir V. 
Rating:
5.0

Very helpful and friendly staff very pleased

Robert B. 
Rating:
1.0

Horrible and disrespectful customer service. The white guy was irresponsible and doesn't know the company policy. You can come here to be insulted.

Mesfin A. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Have used this location several times. Associates are always friendly and efficient. Equipment has always been in good condition. Only complaint is one time we had reserved a larger truck than we received at pick-up. While it ended up not being a big deal, it would be nice to know before arriving to pick up that there was a change in the equipment we'd be receiving.

Jeremiah C. 
Rating:
4.0

Customer did not leave a comment.

Floyd M. 
Rating:
5.0

Very nice people Makes you want to rent always

Scott D. 
Rating:
5.0

Nothing to improve Jason is a real asset to your company! He went above and beyond for us and that will be remembered.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

dawn k.  |  First Impressions 
Rating:
5.0

Awesome operation run by Nicholas have rented three trucks in the last year one way to Florida.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

HANSH P. 
Rating:
5.0

Good service, friendly staff. No problems.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Todd Q. 
Rating:
3.0

Truck did not feel safe. Engine sounded like it was on it's last legs. Customer service was good, truck was just in very poor condition.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The people at this u-haul location were great we're great however the people we hire through u-haul the moving company was terrible. We hired them for 3 hours they showed up an hour and 15 minutes late then told us they were only there to work for 2 hours 2 hours so they shorted us time so we were not able to move all of our stuff because we could only do one trip and the time they gave us so then me and my husband who was 66 years old had to continue to empty out our home to our new home for 4 days to get everything moved out , I have hired movers from u-haul before and I have never had this type of situation happened I will never do it again and this company was the worst 1st I told them of the problem the only thing they could tell me is to go back to the workers and try to get some of my money back and do you know how ridiculous that sounds. You hired them to do a job for you and I hired you to do a job for us that you failed terribly

Catherine H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jiayu T. 
Rating:
5.0

Saved my life on labor day weekend, really appreciated the great service, thanks again! Paul and Kristina (french canadians)

PAUL L. 
Rating:
5.0

Everything was perfect! they made it so simple and easy without any hassle!

melisa P. 
Rating:
1.0

Stop stealing money

ROBERTOALEJANDRO V. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Darleen W. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
4.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

everything went great, thanks

john C. 
Rating:
5.0

Great staff, Great experience

Carlos A. 
Rating:
4.0

More Trucks and trailer inventory.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

kimberly C. 
Rating:
1.0

Customer did not leave a comment.

John G. 
Rating:
5.0

There wasn't a dolly in the truck

Keith L. 
Rating:
3.0

The truck was clean but poorly maintained. Engine light was on, truck would vibrate, the a/c wasn't great & it was a VERY hot day! My first experience with Uhaul & the pick up process was not as easy or fast. A lot of bugs and laggs while doing the process on website. The drop off was easier and faster. Maybe it was just the location & their trucks but im not as quick to rent again.

Arleen D. 
Rating:
5.0

Customer did not leave a comment.

Louise F. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Rich K. 
Rating:
5.0

Very Good People. Customer service Was Excellent. Thankyou . See Y'all Again

Robert S. 
Rating:
4.0

The cargo van I rented was overall in good condition, everything worked well. Just the interior could have been cleaned a little better - all the controls, steering wheel, etc. felt sticky. The staff here were courteous and approachable.

Mitchell S. 
Rating:
1.0

Customer did not leave a comment.

rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen R. 
Rating:
5.0

Customer did not leave a comment.

Kali W. 
Rating:
3.0

I reserved a 20 ft. truck but the only truck available to me was a 15 ft. truck.

Joshua C. 
Rating:
3.0

This Uhaul location is clean and organized, yet the trucks need to be cleaned more often. There was a strong odor in the front of the truck. In spite of the heat, we kept the windows rolled down while running the air conditioner so we could breathe. And I continue to be charged for my rental, despite returning it the same day after the location closed. My rental contract was not finalized correctly, which I'm not happy about.

DOROTHY M. 
Rating:
4.0

The desk area and inside the store lacks being customer friendly. Yes-you are there to pick up/drop off a rental, but there is no sense of “glad you are a customer”. The gentleman that waited on me to pick up my rental was friendly, along with the lot person that hooked my trailer ( car carrier) and showed me the ramps. On returning the unit, staff was friendly.

Craig B. 
Rating:
3.0

Customer did not leave a comment.

Darrin K. 
Rating:
5.0

The truck was nasty and stink.

TYEASEM W. 
Rating:
5.0

nothing it was great. easy in and out. wonderful service.

Kristin R. 
Rating:
2.0

I was told that the truck size I needed would be available that day. When I went it wasn't.. I had to travel to another location which at first also said they weren't available.. then said 10 minutes later that it was…

Robert F. 
Rating:
5.0

Show the customer concerning locking the vehicle

Nancy C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Sybil C.  |  Overall Experience 
Rating:
5.0

Very nice customer service.

Sybil C. 
Rating:
5.0

Staff was friendly and knowladgable

Jarrod M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

VICTOR D. 
Rating:
3.0

The 24 hour after hours sign-in to pick up truck was NOT user friendly without the app. Got help from 800 number- downloaded the app and it went a little smoother. However, when we disapproved the condition of the exterior of the truck, the app told us uhaul was unable to complete our process. Agent online told us to go ahead and take the truck even though we didn't finish the process. VERY, VERY, VERY frustrating! What should have been a 10-minute process took nearly an hour and we had movers waiting for us. I even watched the online video the night before so I'd know what to expect for checking out the truck. The video depiction DID NOT MATCH the actual process I needed to follow in checking out the truck.

Patty O. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
5.0

Once I actually got the truck everything went fairly smoothly. Drop off was simple. Getting the truck was such a huge hassle though I would be scared to ever rent with uhaul again.

Elan B. 
Rating:
5.0

Wish my receipt had been emailed to me.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
3.0

Customer did not leave a comment.

Harrison T. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

The back door when fully open, was difficult to close. The latch was catching on the roof trim. I had to squeeze up in there with my fingers to clear the latch and it bit me. No a big deal for me, but I could see where the stuck open door could be a show stopper for someone else. That staff was super good. Quick pickup and quick disconnect and drop off. I will be using them again for sure.

Chris C. 
Rating:
5.0

First time using the company was very satisfied with everything. Everyone was very friendly 😴

Nancy C. 
Rating:
5.0

Great experience and a great location, much nicer kept and friendlier/more helpful employees than the one near my old apartment. Thumbs up!

Garrett S. 
Rating:
5.0

Customer did not leave a comment.

Tirbhuwan G. 
Rating:
5.0

The windshield was not cleaned properly. There were streaks that restricted vision in direct sunlight.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Ihor F. 
Rating:
5.0

The owner was efficient at checking me and getting me on my way.

Garrett H. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Joanna F. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

The dolly to be in the beginning package

Jesse S. 
Rating:
5.0

Great and knowledgeable service on my new trailer hitch!

James B. 
Rating:
4.0

The truck smell like piss, they need to clean these trucks. I had to drive from Albany to Long Island smelling piss. 👎

Bernardo D. 
Rating:
5.0

Very professional Nick was very accommodating Thanks again. Scott Dobson

Scott D. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline R. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
3.0

Have only seen 10 uhaul locations that's what I have to rate you on. Customer service was Completely Professional, fun, with and Knowledgeable.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Johnathan G. 
Rating:
4.0

Customer did not leave a comment.

Richard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth P.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Stephen B.  |  First Impressions 
Rating:
5.0

my storage experience was excellent

randy D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
5.0

Thank you

Ginalucia T.  |  Overall Experience 
Rating:
2.0

Staff didn’t seem knowledgeable. My storage was free for a month and my card was charged. No questions were asked.

jasmine b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JESSE D.  |  First Impressions 
Rating:
5.0

The two people working on 2/26 while very busy, were on top of things. I have never rented a storage unit, they made everything EASY. On top of that even though they were obviously busy I had prompt and friendly service. After my reservation, and while driving from Buffalo to Albany, my friend looked up some pricing on self storage. There were some very attractive deals from you competitors. I am very customer service oriented, and while of course price matters, they made the experience worth it. Thank you so far, -James

James H.  |  First Impressions 
Rating:
4.0

As much i like doing business with the Uhaulfor many years as much i was disappointed with the service in the past couple weeks. Although i like to recognize the branch manager Nicholas Diotte but to remind him that not only due covid19 but and blue code weather condition in NYS eviction are prohibited. Yes, landlords taking advantage after federal rental aid was distributed and still evict tenants but unfortunately i do not meet that category because never have been late and statement that they don't want me see at that location classify as discrimination and insult my sensitive personality, and action as blockage of my formerly rented unit what prevented to enter unit #1317 till yesterday, 2/19/2022, is classified as retaliation. Yes, i can't file small court claim while i was "tenant" but now i have green light for that including local PD twisting my both wrists. Otherwise, i am pleased as much not please apparently the others. Have a wonderful president day celebration and make sure rental equipment will be clean for the farther renters because that location has 2 new employees who do not much and these are women what would be unacceptable to see toilet filthy and flooring too.😁😁😁 Good night for now, dear location 2043-45 Central Avenue, Colonie, NY 12205. I am glad that credit administration in Phoenix, AZ received my payment in full for the equipment and my financial advisor confirmed that too as well as Michael Kimmer??? Quite didn't comprehend last name.😍😍😍

Irina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nur b.  |  First Impressions 
Rating:
4.0

I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.

Joann R.  |  Overall Experience 
Rating:
5.0

The staff member who checked me in was professional,friendly and made the check in process simple and smooth.

Philip F.  |  First Impressions 
Rating:
5.0

Great staff and very accommodating!

ITG B.  |  Overall Experience 
Rating:
4.0

Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!

Irina M.  |  First Impressions 
Rating:
1.0

I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revised

Matthew A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie l.  |  Overall Experience 
Rating:
4.0

The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.

Matthew B.  |  Overall Experience 
Rating:
4.0

They were great. Things went very smoothly.

SAMUEL A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenene P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Claire T.  |  First Impressions 
Rating:
5.0

Great service

caman m.  |  First Impressions 
Rating:
5.0

Very Pleased With The Service I Received.

Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carly p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc P.  |  Overall Experience 
Rating:
5.0

Those guys were absolutely great. We will be long-term customers there

FERGALI F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen S.  |  First Impressions 
Rating:
5.0

The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.

MICHELLE MARIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MARIE R.  |  First Impressions 
Rating:
5.0

Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.

Kelly F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
4.0

There were a few things I didn't like. When you call your local Uhaul office number, no one ever answers. You have to drive to the place to talk to someone there. The gate remote I was given was broken and no longer opened the gate. To access my unit after the office closed was not an option because I now needed a code. I eventually got a code and was able to access my unit at my convenience. Whenever I was in the store to rent a truck etc. the staff was always nice and friendly. My only other issue was online payment. For some reason my balance did not show up until the day it was due and after. I paid my first payment late because of that. The store manager was nice enough to waive the late fees and help me. Aside from not wanting to pay $130/month for my unit anymore, my stay was nice enough. I felt my things were safe and secure.

Gabrielle S.  |  Overall Experience 
Rating:
5.0

Thanks for your Great Customer Service Guys for U Haul Rental and Storage Reservations...

susanna b.  |  First Impressions 
Rating:
5.0

I had great experience with the guys at that location but customer service lady named Ashley who was nasty on the phone last Monday i would refer to extra customer loyalty program classes or just give another task to do like housekeeping or cleaning instead. But an attitude in conversation to value customer like me just tells me that she will be poorly skilled in cleaning either. Greetings to Christian Ashes and hope my thousand was spent at least wisely in 2016. 😀 Have a scary, funny Halloween USO and UHaul with Residency Inn Drivers..

Irina M.  |  Overall Experience 
Rating:
5.0

The person who helped me both times, Wayne, was helpful and quick.

lisa b.  |  First Impressions 
Rating:
5.0

The unit was cleared in 9/30/2020 and I made a payment in 9/25/2020 for Oct 1 to Oct 31 Refund submitted to card

Joan R.  |  Overall Experience 
Rating:
4.0

Thank you Uhaul for your business. I do believe Christian Ashes got paid well by my household by now. Enjoy your week, all!

Irina M.  |  First Impressions 
Rating:
3.0

The doors were replaced without our knowledge and the work was very messy. All of our storage was covered with thick dust and debris. You should have called us to put a tarp over the stored goods or put a tarp on yourself.

peter n.  |  Overall Experience 
Rating:
2.0

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Charles L.  |  Online Move In 
Rating:
4.0

Everything was good but it was expensive.

Mehread M.  |  Overall Experience 
Rating:
5.0

The staff and management was very helpful thank you so much for your assistant

Martin M.  |  First Impressions 
Rating:
5.0

All staff who assisted us were very helpful, particularly given the fact it was a Saturday morning at the end of the month. Very busy day for them and a computer system problem gumming things up, but the service was professional throughout. We were in sudden need of a storage unit and our day could have gone from bad to worse, but Nicholas and staff treated us like old friends. Much appreciated!

Jeffrey L.  |  First Impressions 
Rating:
3.0

The gate access code was never updated to the code of my choice. Instead I was told I could use a different code that didn't have my name associated. When I had trouble with the gate code, I unfortunately called and was transferred to a central operator who said she'd message the local office. THat didn't happen, fortunately I called local number again. THere are no instructions to use gate access and the call button is gone.

RAY J.  |  Overall Experience 
Rating:
3.0

I tried to use the keypad 2 hours after renting. Unfortunately, my access code was NOT valid. I had to call the office and was diverted to corporate office who assured me they would contact local office. DIdn't happen. Fortunately I called the local office again and they provided a key code that was valid. The red help button on the key pad doesn't work. Why wasn't I warned that same day access wouldn''t work? Staff was helpful....but process was more stressful than expected

RAY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
4.0

The code I received to get in to the facility was incorrect which was frustrating. Fortunately, an employee came by and was very helpful. He verified my unit, have me the correct code and let us in

Dana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raquel C.  |  Overall Experience 
Rating:
5.0

Always helpful with any of my needs

Linda L.  |  Overall Experience 
Rating:
5.0

Clean and very hospitable storage.

CORTLAND B.  |  First Impressions 
Rating:
5.0

Nicholas was very helpful with answering all my question I was very happy with my service.thanks

jackie l.  |  First Impressions 
Rating:
5.0

Employees were friendly and helpful. Storage area was very clean, and the spacing between units was adequate to maneuver large pieces of equipment.

Ryan A.  |  First Impressions 
Rating:
5.0

Great Service

Raquel C.  |  First Impressions 
Rating:
5.0

I was very happy with the moving company and storage the workers were very friendly

Nerva h.  |  Overall Experience 
Rating:
5.0

The only issue was that the remote to open the gate would not work, but the staff quickly provided a code, so it really was not an issue.

alexander P.  |  Overall Experience 
Rating:
5.0

Good job

mark e.  |  Overall Experience 
Rating:
4.0

The gentleman helping me sign in was great, fast and courteous. What I find nasty is the extra money grab of uhaul requiring a "round" padlock or they will lock you out.

alexander P.  |  First Impressions 
Rating:
4.0

Good experience

Linda K.  |  First Impressions 
Rating:
1.0

They screwed up our days. Didn't have a vehicle available for us. Customer service was terrible and not helpful. I was very disappointed. I am posting my experience on social media and will never use

david m.  |  First Impressions 
Rating:
4.0

Good job

mark e.  |  First Impressions 
Rating:
5.0

convenient, easy & quick, thanks. Jo

jo s.  |  First Impressions 
Rating:
5.0

The staff were extremely professional, quick to respond and assist, and very friendly.

pam f.  |  First Impressions 
Rating:
4.0

ok

James D.  |  Overall Experience 
Rating:
5.0

Great service always courteous

BRENDA M.  |  Overall Experience 
Rating:
4.0

The staff are friendly and courteous.

Kenya M.  |  Overall Experience 
Rating:
5.0

The staff at the Central Ave location know how to treat people. They know that moving is not an easy task and make this part of the journey as smooth as possible . The storage unit is dry, and clean.

Michael G.  |  Overall Experience 
Rating:
5.0

Always polite, friendly and helpful. Storage location was clean.

Kirsten J.  |  Overall Experience 
Rating:
4.0

I had no issues.

DUVERNEY D.  |  Overall Experience 
Rating:
4.0

The hardest part was figuring out how to communicate that I was no longer using my storage unit, since I couldn't do this on the website or by calling. It worked out eventually though.

chris m.  |  Overall Experience 
Rating:
5.0

Great storage! Easily accessible. I would encourage getting the insurance because you don't know what other people are storing. If they attract rodents your property might be destroyed.

Christopher G.  |  Overall Experience 
Rating:
1.0

Broken access gate, mice,and garbage around the grounds. Was forced to change my lock to a more expensive lock, even though the lock I had was purchased from your store. It was a nightmare!!!

Rebecca F.  |  Overall Experience 
Rating:
4.0

Na

Julien W.  |  Overall Experience 
Rating:
5.0

Great service, friendly and helpful :)

Karen B G.  |  Reservation 
Rating:
2.0

Would not recommend because price increased 2x in over a year

Mary k.  |  Overall Experience 
Rating:
4.0

Great job

Israel M.  |  Overall Experience 
Rating:
1.0

The facility was advertised has having controlled access, but there was no gate to the facility. When i tried to deal with the manager about this he was immature and unhelpful. Awful experience.

Greg K.  |  Overall Experience 
Rating:
5.0

i am completely satisfy with the service thanks i will encourage and recommend to one and all to uhaul colonie ny you guys are the best ever and am looking forward to work with you guys again soon

HERMAN M.  |  Overall Experience 
Rating:
5.0

Positive experience from start to finish. Thank you.

Diane S.  |  Overall Experience 
No reviews have been submitted for this location.

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