Customer Reviews for U-Haul Moving & Storage of Colonie

5,670 reviews

2043-45 Central Ave   Albany, NY 12205
(Rt 5)

(518) 456-7514

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(518) 456-7514

2043-45 Central Ave
Albany, NY 12205
(Rt 5)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
2.0

Battery died after loading everything. Requested service which came 3.5 hours later. But other than this it was good, truck drives nicely. U-haul should do better job inspecting the equipment before rental, and respond to customers that need emergency assistance with more responsibility.

YICHEN C. 
Rating:
5.0

The phone customer service were awesome. They hooked me up with the right location, right equipment and saved me a lot of time. Thank you very much Uhaul.

Allan L. 
Rating:
5.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

Customer did not leave a comment.

Simcha R. 
Rating:
5.0

Customer did not leave a comment.

ken P. 
Rating:
4.0

A furniture item from previous customer was left in trailer, discovered after I returned home. I was issued a small credit for fuel/time loss when I returned it to the Uhaul location. Uhaul rep was courteous and apologetic and offered a possible explanation.

Kevin V. 
Rating:
5.0

Online reservation, easy and fast pick up and drop off

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
4.0

Thanks for the customers appreciation and loyalty.

Irina M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Everything was great

Adam J. 
Rating:
5.0

Customer did not leave a comment.

Adelphos R. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Marydenise H. 
Rating:
4.0

Thank you very much to all guys and have a great dinner surrounded with the family and friends.

Irina M. 
Rating:
5.0

Rented a motorcycle trailer to pick up a new Vespa scooter from the dealer that 120 miles away. The team at Albany UHaul central ave was very helpful and a real pleasure to deal with. I look forward to working with them in the future.

David R. 
Rating:
5.0

NA

MICHAELN SR C. 
Rating:
4.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR V. 
Rating:
5.0

Thanks

DANIELR H. 
Rating:
5.0

Customer did not leave a comment.

Mohammed M. 
Rating:
5.0

Between the marijuana and excrement smell, I actually thought I would vomit. The employees were great, but I still have a headache. Totally awful, and the last time I use Uhaul.

Kristina B. 
Rating:
5.0

Staff were super friendly, helpful and efficient.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

marty H. 
Rating:
3.0

Customer did not leave a comment.

Julius G. 
Rating:
5.0

More staff, less wait time

GORGEOUS A. 
Rating:
5.0

I was especially appreciative of the employee who got the trailer hooked up and a fuse replaced.

TODDA J. 
Rating:
5.0

Customer did not leave a comment.

GIUSEPPE L. 
Rating:
5.0

Customer did not leave a comment.

Jorge T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MICH C. 
Rating:
5.0

Great location and staff.

Erike L. 
Rating:
5.0

Great staff and very accommodating!

ITG B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
4.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Walid F. 
Rating:
5.0

Customer did not leave a comment.

JOHNALFRED JR M. 
Rating:
5.0

Customer did not leave a comment.

GEORGEJ C. 
Rating:
5.0

Customer did not leave a comment.

XIAODONG L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMR A. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYM R. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

I was a walk-in...had no issues renting or returning the equipment. Good crew of guys

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

The truck shook badly when driving it. Seemed like there was something definitely wrong with it.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDSTANLEY C. 
Rating:
4.0

Windshield wiper need replacement

Yizhou G. 
Rating:
5.0

Customer did not leave a comment.

THOMASV M. 
Rating:
4.0

Customer did not leave a comment.

LEQUANDAS B. 
Rating:
5.0

Thanks to this location for having a great selection of trailers in stock. Reserved online, drove over, and left all within 30 minutes. Return was also very easy. Clean location and equipment, reasonable pricing. Will use again.

Lai-Yee Y. 
Rating:
5.0

Customer did not leave a comment.

DEVAJIT B. 
Rating:
4.0

Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!

Irina M.  |  First Impressions 
Rating:
5.0

No complaints! Had what I needed when I needed it- can't ask for much more at the price point.

LAURENCE H. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

always fast and courteous service at this location. nice clean, low mileage truck. will be back to rent again, thanks!

james S. 
Rating:
5.0

Customer did not leave a comment.

ELENA C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

great job Misty!

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Francesco F. 
Rating:
3.0

Customer did not leave a comment.

EDWARD V W. 
Rating:
5.0

Customer did not leave a comment.

DANIELMARK B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M M. 
Rating:
5.0

Have more equipment

MARK sT AUBYN N. 
Rating:
3.0

Pickup was fast and the staff was nice but I was given a truck with no gas in it. They told me it was low but I drove less than a mile when the gas light/alarm went off. Having to immediately stop for gas, during lunch hour on a busy road, in the middle of a rain storm was stressful and caused me to be late for an appointment I had scheduled. Once I had gas in the truck everything was as expected. The truck ran fine and I was given a $40 gas credit upon drop off. When I dropped off the truck, the employee who checked it in was apologetic that I was given that truck and said he didn't want it to leave the lot with the gas so low. Besides the initial inconvenience, my rental experience was good.

Theresa G. 
Rating:
5.0

Customer did not leave a comment.

AMBERL C. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Everyone was very helpful!

John T. 
Rating:
5.0

Clean and efficient service. Well done.

Erik L. 
Rating:
4.0

My truck had a trailer hitch light on even though I didn't have one and no matter how hard I slammed the drivers side door closed it said it was open.

MATTHEW J A. 
Rating:
1.0

I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revised

Matthew A.  |  Overall Experience 
Rating:
5.0

I never got my email receipt for the truck rental.

NEIL CHARLES B. 
Rating:
5.0

Everyone was very pleasant and helpful, check in and out was fast and easy! The best improvements could be made by better phones service and shorter hold times.

Genny P. 
Rating:
5.0

As far as I am concerned you can not improve on perfect.The staff was kind and courteous and the entire job was done in 1hr.and 20 minutes.

Roger B. 
Rating:
4.0

Did a good job. Tried to re-rent trailer to haul materials home but traffic dept jacked rates way up....I suspect to keep equipment in area where most requested.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA MAE ANN W. 
Rating:
4.0

Customer did not leave a comment.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

JOHNEVANS S. 
Rating:
5.0

Nothing. Staff was prompt, polite, knowledgeable, clean, professional. Have used this facility in the past as well, always an excellent experience. Thanks you!

rIchard A. 
Rating:
4.0

Customer did not leave a comment.

Roman E. 
Rating:
5.0

My issue was checked by tech and agreed that I have an issue, Got an appointment after confirming what parts where needed and had in stock. Timing of repair was excellent!! Couldn't have been treated any better!!! Thank you!!

Thomas S. 
Rating:
2.0

Customer service needs major improvement, multiple employees walked passed me while I was in the drop off lane and never acknowledged me and helped multiple other people who came in after me.

matt C. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

jim E. 
Rating:
5.0

Customer did not leave a comment.

JOHN EVANS S. 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUBHAJIT S. 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

That's a tough question to answer. The staff was polite and efficient, the interactions were fast and straightforward, and my vehicle was clean and worked perfectly. I really am at a loss as to how to improve this location.

William B. 
Rating:
5.0

Easy to book online. Front desk person friendly and helpful. A little crowded upon return but quick enough. I would recommend and use again if occasion arises.

Steven C. 
Rating:
4.0

Customer did not leave a comment.

CONSTANCE F. 
Rating:
5.0

Everything is great. Mr Wayne is very helperful .

john H. 
Rating:
4.0

Customer did not leave a comment.

DENIS R D. 
Rating:
5.0

Customer did not leave a comment.

jackie l.  |  Overall Experience 
Rating:
5.0

Very happy with the service. Friendly and efficient. Would highly recommend this store.

lynn R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTARTHUR G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
3.0

Location very busy. Seemed disorganized and the person taking in the trucks and moving them around could not even speak to anyone. Just rude

PAMELA S. 
Rating:
4.0

The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.

Matthew B.  |  Overall Experience 
Rating:
4.0

They were great. Things went very smoothly.

SAMUEL A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenene P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Claire T.  |  First Impressions 
Rating:
5.0

Great service

caman m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie F.  |  First Impressions 
Rating:
5.0

Those guys were absolutely great. We will be long-term customers there

FERGALI F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
2.0

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Charles L.  |  Online Move In 
Rating:
5.0

Nicholas was very helpful with answering all my question I was very happy with my service.thanks

jackie l.  |  First Impressions 
Rating:
4.0

Good experience

Linda K.  |  First Impressions 
No reviews have been submitted for this location.

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