Customer Reviews for U-Haul Moving & Storage of College Park at Washington Rd

2,061 comentarios

4540 Washington Rd   College Park, GA 30337
(1/4 Mi Outside I-285)

(404) 763-0000

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 763-0000

4540 Washington Rd
College Park, GA 30337
(1/4 Mi Outside I-285)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Gracias

Ralphanee K. 
Clasificación:
5.0

Exceptional customer service!

darlene E. 
Clasificación:
4.0

U-Haul Moving & Storage en College Park at Washington Rd was really great but it was the third stop I had to make to get a trailer I reserved in Peachtree City GA. Granted I had to make a change in date to the original pick up however I made the change 3 days prior to the new date. At approximately 8AM, 2 hours before my 10 am pick up, Uhaul traffic called me and was told I would have to drive 45 minutes out of my way to Hampton GA to pick up the trailer. I arrived on time at 10AM however there wasn't a representative anywhere around and they did not answer the phone. I called Uhaul traffic and got the same representative who called the location, told me they weren't answering the phone and told me I would have to go to College Park, another 45 minutes in the opposite direction. The traffic agent did give me a $50 credit which compensated some for cost but not time lost as I had a 6 hour drive after driving 45 minutes back to Peachtree City to load. If, when I made the date change, I was told the trailer would not be available in Peachtree City we could have worked out a reasonable alternative versus me driving all over the state.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

takeisha w.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dacia S.  |  Overall Experience 
Clasificación:
5.0

Needs a wheel alignment

sonia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYNASUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASCHEL B. 
Clasificación:
4.0

Mrs. Raschel Baker was professional and efficient. Her personality lends to a great customer service experience. After driving 11 hrs to Atlanta, my move in and truck drop was smooth.

Jeffrey M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNA N.  |  Overall Experience 
Clasificación:
1.0

Employees need to pay attention to detail and show care for the customer.

MALEK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

torrance W. 
Clasificación:
5.0

Awesome customer service

MARK S. 
Clasificación:
5.0

Hire more people for all of your locations... like the people at this location....🤣

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya C. 
Clasificación:
5.0

Nice and courteous team. Only wish facility was larger.

BRANDI S. 
Clasificación:
5.0

Customer service was great, the truck was prepared as it should be, and I was unhappy customer.

JOYCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WINFRED H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIANA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

renee g.  |  Overall Experience 
Clasificación:
3.0

The truck was clean enough, the wiper blades were shot and it rained so visibility wasn't great. Also, there is a fine line between efficient and detached/ rude and they crossed that line a few times. But they had the truck I needed and it ran well.

ALEXANDER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH G. 
Clasificación:
5.0

Great group of ladies!

Kiyoko J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie H.  |  Overall Experience 
Clasificación:
1.0

I will never go to this location again. They scam you out of money, lack communication and customer service… make sure you ask for every single one of their policies and/or rules before renting with this location.

Sidtrella O.  |  Overall Experience 
Clasificación:
3.0

😏

ANTOINETTE A.  |  First Impressions 
Clasificación:
1.0

The gas was on 1/8 but on the paper it was circled as 1/4. Obviously whomever registered it didnt do it correctly so when i brought it back on 1/8 they charged me for the 1/4. One i only drove 70 miles do you really think that 70 miles was a 1/4 tank?? I had to fill up twice! Which was 20 dollars total just to put it back to the 1/8 make it make sense and give me my money back

KENDRELL W. 
Clasificación:
5.0

Great job great smile! All around great service coming and going!

DAPHINE L. 
Clasificación:
5.0

The manager and the employees was so kind and helpful!

SHAMEIKA W.  |  First Impressions 
Clasificación:
3.0

The self-registration was clear until I arrived at the store. I was asked to have 2 confirmations (via phone) and/or a passport. If this was needed, it should have been done well ahead of getting to the store. The store employee was unable to help. The call to the 1-800 phone took almost an hour to talk to a service support representative. This caused significant stress and I was disappointed with the experience.

KENNETH H. 
Clasificación:
3.0

Truck was dirty. Someone else's candy wrappers were in the door panel, some unknown substance was sprayed across the rear view mirror and windshield (on the inside) and something was spilled on the floor behind the drivers seat. Drivers seat had lots of mud/dirt on it. I can tell someone dropped it off and it was just given to me. Not cleaned. Gross.

JENNIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alpha-Isaac E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
3.0

Final bill incorrect, sent to me by email. Waiting to see if it will be corrected.

ROBERT G. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHIL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

XNEIA D. 
Clasificación:
5.0

Very helpful staff. The manager was able to resolve my issue with my reservation very quickly.

Jenise B. 
Clasificación:
1.0

The person was very rude/unprofessional and the thing I carry the item was all bent. I was unable to use the equipment.

CLARE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shapour H. 
Clasificación:
5.0

The customer service provided by the location associates was very professional, yet very relational. Kudos to Raschal and Engrid. I will definitely try to rent at this location when I need another vehicle- or any other item the location provides.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

lAKITA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOLLENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUTURAH D. 
Clasificación:
5.0

The customer service staff was impeccable. They made sure all questions were answered and assisted with selecting the right materials fro my out of state move.

BRENDA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

eric t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLON A. 
Clasificación:
5.0

Good experience

CHERYL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUISE H. 
Clasificación:
4.0

Ensure that rental equipment is ready and available for the renters.

NATASHA Q. 
Clasificación:
3.0

There wasn't a dolly available. I was told there is only one at this location which is weird. I would think that there would be at least one per vehicle.

BRANDEN E. 
Clasificación:
5.0

Both employees working there that day were extremely nice, helpful and informative.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Litisha H. 
Clasificación:
5.0

Service was great

ERIC L. 
Clasificación:
5.0

MY RENTAL REPRESENTATIVE WAS PHENOMENAL, SHE WAS EFFICIENT, AND HAD GREAT CUSTOMER SERVICE SKILLS AND A WONDERFUL ATTITUDE.

Donna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamekia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PRINCESS D. 
Clasificación:
5.0

The sales rep told me that if I return the truck after hours to "place the key in the box and make sure to park it in a safe space". I received a $20 service fee. I called and explained that I followed the verbal instructions I was given and the manger took off the service fee. I would definitely recommend this uhal location as the manager is kind and helpful.

RICKEY L. 
Clasificación:
1.0

The van was filthy when I picked it up. It looked like someone's work truck.

KENT C. 
Clasificación:
5.0

Easy and friendly experience.

Charles T. 
Clasificación:
2.0

There was a reservation for 11:15 a.m. on 8 October 2021 and there was not a vehicle there at time of pickup. A transfer was made an hour and a half later, as I was sent to another location at Stone Hogan Connector Rd., where no one was present at that location and that individual stated that "they were headed out of town". when communication was made with a phone call. I went back to the Washington Rd. location to inform them that no one was at the previous location. I was finally informed that a truck was brought back while I was away and they could rent it out. The vehicle was dirty and consumed a lot of gas. I had to fill up about five or six times before destination. I did not receive a discount for all the problems I went through that day; the waiting or going to and from to different locations. This was the worst rental experience of my life.

BRIDGETTE F. 
Clasificación:
5.0

My Rental experience exceeded my expectations! Much has changed since I last rented 17 years ago, and that was a pretty good experience. Kudos to this location and the staff there!

Reginald H. 
Clasificación:
3.0

Male CSR not very friendly. If I were to use this location I ack for the young woman who was there

LUANA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

fernando B. 
Clasificación:
4.0

Joshua great asset to business, 😊Customer Friendly, polite and helpful.

ROBIN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
2.0

I had to wait almost two hr to obtain a one way rental with my help on deck ready to rock

TONY I. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA K. 
Clasificación:
4.0

Nothing is recommended for this time.

JIMMIE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASMINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AYONNA H. 
Clasificación:
5.0

All was good

TOMMY C. 
Clasificación:
3.0

The person that I dealt with on 9/25/21 morning was inpatient and customer service was terrible. Please train employees to have patience and better customer service.

shetma C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TINA W. 
Clasificación:
5.0

Pleasant experience from the staff

joyneta d.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

HAASAN W. 
Clasificación:
5.0

Nada

DENISE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlon A. 
Clasificación:
3.0

I was created multiple pick up locations and was reserved the 26 foot truck but last minute changed it to 20 foot & didnt even increase the extra free mileage uhaul promised me

Faisal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESIREE R. 
Clasificación:
1.0

This was my worst experience I've had with uhaul. First I ordered my truck online and paid $10 for a dolly. I get to pick up the truck and they don't have any dollys left so I had to go to another location. Next, when I'm getting ready to take the truck back it won't shift gears. I call roadside assistance who sends out someone to look at the truck and he says it's the transmission. Roadside told him to tow the truck. Cool. I then get an emailed receipt saying that my rental more than tripled in price! They charged me $90 for a dolly j never received and charged me for having the truck for 9 days even though I didn't! I don't think I'll be using this location again.

JAMIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

SHAWNDREA V. 
Clasificación:
4.0

Great staff! Truck I used may need mechanical servicing or to be retired.

DENA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERVIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK P. 
Clasificación:
5.0

nothing I was very pleased with this location

vera G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE S. 
Clasificación:
5.0

The manager at this location was Awesome which is why I took the time to answer this survey . She really took a frustration off my hands I wasn't prepared to deal with as the customer service line fail to neglect to advise her I ll be 2 hours late for my pick up

MICHAEL AARON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlon A. 
Clasificación:
5.0

Staff very profesdional

Shirley H.  |  First Impressions 
Clasificación:
3.0

I made reservations for the truck originally at the Campbellton Road location a day I've had a time then when I went to pick up the truck at the schedule time they didn't have the truck available so they found the location on Washington Road which I had to travel several extra miles in the original location was less than a mile and a half from my house so that prove to be a extremely important inconvenience

JAIME D. 
Clasificación:
5.0

N/C

PAUL G. 
Clasificación:
3.0

The pickup truck I rented was very dirty. However, it did run well.

ROBERT C. 
Clasificación:
5.0

The ladies here were very helpful and friendly.

ASHLEY S. 
Clasificación:
5.0

Very professionally managed and maintained with easy access to interstate. Hard to get this awesome level of service in today's world.

Darryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

The agent I rented the truck from was very nice and helpful.

Eugenia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
5.0

It's my favorite Uhaul location in Atlanta.

TAL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Levictus B. 
Clasificación:
5.0

VERY NICE PERSON AT DESK.

YAHOSHUAH S. 
Clasificación:
4.0

Front desk personnel was helpful, but the wait time was poor, since she had no one to help. Overall, I received some of the worse customer service, with this order. The issue is,I had to travel across town to this location to get the smaller 10foot truck, which was not what I ordered. Also, I have not seen the lesser rate for the smaller truck. Furthermore, 10 foot Smaller trucks have no ramp.

LISA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK J. 
Clasificación:
3.0

I chose to use the self check in option for the sake of time. I followed the directions to go inside bypass the line and go to the side of the counter to get the key from the CSR, only to be told I needed to get in line (with 4 people ahead of me). I wasted 10 minutes of my rental time waiting for the CSR to decide to give me the keys to the vehicle. IF a client still needs to go inside and stand in line remove the self check in option. I need to book again in a couple of weeks but I'll look at other locations or companies first.

MARQUETTA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

PRINCESS D. 
Clasificación:
5.0

No improvement necessary. The experience was excellent as well as the associate who assisted me

Cathy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

rhondee s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AUTUMN B.  |  First Impressions 
Clasificación:
4.0

We had a few problems with our return location. We retro truck in one location and put storage in another. Other then that the truck ran smoothly and the Aircontioner was great. The cust, service/goo

Daphne H.  |  First Impressions 
Clasificación:
4.0

excellent customer service overall. unit has installation hanging from ceiling, informed by attendant no possible damage can occur. last user stacked goods to high.

Michael C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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