Customer Reviews for U-Haul Moving & Storage of College Park at Washington Rd

2,151 comentarios

4540 Washington Rd   College Park, GA 30337
(1/4 Mi Outside I-285)

(404) 763-0000

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 763-0000

4540 Washington Rd
College Park, GA 30337
(1/4 Mi Outside I-285)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Juanita T. 
Clasificación:
5.0

El cliente no dejó un comentario.

raschel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karlene S. 
Clasificación:
5.0

The manager was bomb!!!!

Terrance J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeAnna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
1.0

The attendant was rude and abrasive and her posture was like she was doing me a favor. I will never go back to this location. Awful customer experience.

Julius G. 
Clasificación:
1.0

My appointment to pickup of the truck was 7am. I waited 30 minutes because the manager was late. But was charge extra for returning the truck in 20 minutes late. The reason for picking up the truck early so that I would be able to finish what I needed to do. Also I received the truck empty and was told I would get credit if I bought the truck back on 1/4 of a tank. Bought truck with almost half tank and didn't receive any credit.

Vickey C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Rachel made a very stressful situation easy & pleasurable. And when I ran into 2 issues she quickly helped, I appreciate the way she exuded her customer service skills. The location was clean & fully stocked on all things needed for your move.

shavonn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan C. 
Clasificación:
5.0

They are very professional and customer friendly.

Roderick J. 
Clasificación:
5.0

AC/Heating no working properly

Reginald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
4.0

This location was great, however the van was not at my original pickup location using the U-Haul truck share 24/7 program. This added time and distance to my trip. Please figure out a way to ensure trucks are at the uhaul 24/7 locations you say they will be at the times you say they'll be there. If they are not, please alert the customers prior to customers arriving at the locations with no truck to use. ¡Gracias!

Kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALISHA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

PRISCILLA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle J. 
Clasificación:
1.0

Have signs posted if you're gonna change the rules and expect people to follow or adhere to the policy you decide to change last minute . This experience was horrible , I would never need to rent from uhaul again ,

Kendarrious S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAKKARI L. 
Clasificación:
5.0

Pretty much nothing, you've done it right from the start.

Simone B. 
Clasificación:
3.0

Check the vehicle equipment Tho

Jimmie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
5.0

The staff is great. The manager Mrs. Rachelle, was very patient, professional and has excellent customer service during this stressful time of moving. I appreciate this busy location. I have used this location several times.

Daphne H. 
Clasificación:
1.0

They were rude and unhelpful. They are so unprofessional. Sad

Vincent O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES AND Rene S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Quinton T. 
Clasificación:
5.0

The store manager took care of me very well no complaints. Mrs Rashal was great!

Winston M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas F. 
Clasificación:
5.0

Friendly customer service. I just wish I could've checked in early.

Eugenia W. 
Clasificación:
5.0

Staff was excellent. I rented a storage here for years and i loved everything about this place

michella m.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralphanee K.  |  Overall Experience 
Clasificación:
1.0

I never again use the uhaul company

Khalilah F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
3.0

The customer service was fine, but the brakes on the vehicle jerked with the slightest touch. The steering wheel/alignment felt loose. If you went over any bump the truck veered quite a bit. Other than that I had no issues. The truck was clean when I recieved. However, I only recieved 4 blankets.

Reauxqkwuanzyiia C. 
Clasificación:
1.0

My driver door wouldn't open all the time had to go out the passenger door seatbelt didn't work.

Roderick N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Connie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

AISHAH A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Judy W. 
Clasificación:
2.0

The storage unit that I have had a water leak and a lot of my things were damaged I am now waiting for the insurance to settle And also the door was very hard to get up-and-down The door was off track

LASONYA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

meghan G. 
Clasificación:
5.0

Greetings, In commenting about my experience at the Uhaul facility located 4540 Washington Road College Park, I must say that it was a very enjoyable experience. All of he staff was very warm, friendly and very accommodating. With special emphasis placed on the Supervisor Ms. Baker, her staff, Ms. Ingrid, Ms. Candice including the Male staff members. The outdoor storage could use more lighting, rusty latches need replacing however, overall It was an enjoyable experience.. Thank You Ms.D. Muhammad

Denise M.  |  Overall Experience 
Clasificación:
1.0

They over charge your credit card and also put in the wrong information of miles you driven on the computer and the paper they give you in hands .

OCTAVIUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agustin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leilani J.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
1.0

El cliente no dejó un comentario.

TAJAYMONCHEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
1.0

I had to buy an additional storage because the one recommended by U-Haul was way to small for my 2 bedroom

Michelle J.  |  Online Move In 
Clasificación:
1.0

It was very nasty and disgusting I would not have move my furniture in there rat dropping storage unit not clean I had to end up keeping the truck an extra day I had no more to put my things

STENICSHA E.  |  First Impressions 
Clasificación:
1.0

Not over charge your customers for a 8 hour rental

Erica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

candice c.  |  Overall Experience 
Clasificación:
1.0

Rats ate my storage unit up I lost 20000 worth of stuff I had 15000 coverage and they only gave me 5000 the manager was rude and very ghetto and she left my account open talking bout I had to clean the unit out so they trying to charge me for there poor service looking forward to see this in collections so i can start a lnaw suit

Antonio T.  |  Overall Experience 
Clasificación:
1.0

Our reservation was to return the truck at 6pm and we returned the truck prior to 5pm. They gave us the truck almost on E so we returned it the same way. We were charged with returning the truck at 7pm which was an hour later than our reservation return time. They charged me for the additional time even though we returned it early. Being too busy is not an excuse. I will never go back to this location ever again and do not recommend.

SEAN B. 
Clasificación:
2.0

El cliente no dejó un comentario.

TEMYKA O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTWAIN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KHALIL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DaTrell F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCE A. 
Clasificación:
5.0

Very courteous people, very professional and helpful. This location is one of the best with efficiency

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAREN C.  |  First Impressions 
Clasificación:
4.0

Get people with better customer service

KELSEY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene W.  |  First Impressions 
Clasificación:
1.0

Bette customer service

Jasmine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN J. 
Clasificación:
1.0

Did have the rental.iwant

SHALONDA D. 
Clasificación:
1.0

When we got to the storage unit there was a lock on it we were unable to get the lock off after about 35 minutes of calling we had a return call back we were able to get in only to find out the storage unit was not suitable for storing my items the ceiling was falling down but we had no option at that time of night so my items were placed in the unit The very next morning I sent a message to the storage unit and received a call back but was not accommodated in anyway, I am disabled and hiring someone again to move the items out and getting another u haul is difficult, I was told that they did not even have another unit to rent to me I guess this is why they rented me a unit needing serious repairs. The unit should not have been rented it is in very very bad shape, I am very disappointed and sad that my items are sitting in that unit at this time but again it is very difficult for me to rent the truck find a new storage been have the stuff moved again I feel that U-Haul should have been more accommodating knowing that they rented me a unit in need of serious repairs. I am unable to share the photos in this review, but would love to.

Shelly P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT M. 
Clasificación:
2.0

they gave me the wrong truck, contracted a vehicle gave me another, so at the time of return you imagine the fiasco. not nice imagine police stoped you or you get into an accident. a real nightmare.

ARIS A. 
Clasificación:
5.0

Everything was great. Got me in and out with little to no issues at all. I recommend using this location for your uhaul needs.

DONATE A. 
Clasificación:
3.0

It started out difficult but the manager explain an employee who was giving me trouble was relatively new so it made sense. We got it all straightened out.

SHANE A. 
Clasificación:
5.0

Friendly and Helpful representatives

CHERYL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Akosua F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamekia B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RUNESKI T. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIANNA N.  |  Overall Experience 
Clasificación:
1.0

My customer experience was horrible to say the least. I've rented from this location once before 3yrs ago and didn't have this type of encounter. I am still amazed by the lack of information that was given to me from the beginning. NEVER again will I rent from this location or any other location to be honest. A simple move turned into a headache based on lack of communication from start. Telling someone that it is in the CONTRACT when the “ contract “ was emailed to me is an insult. I work in customer service management, so I know I need to GIVE information to my customers to avoid any hidden fees and uhaul needs to do the same. I am disappointed overall with the direct communication I had with customer service and the location(manager) Everything that was said, is what they don't do! how about telling someone what you CAN do! she gave me a refund for the overnight drop off, but it was the conversation leading up to the refund that was poor and this is why I'm leaving this review.

Charnelle O. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALISIA H. 
Clasificación:
2.0

El cliente no dejó un comentario.

TYRELL A. 
Clasificación:
5.0

Everything was good already

LAKITA A. 
Clasificación:
5.0

Gracias

Ralphanee K. 
Clasificación:
5.0

Exceptional customer service!

darlene E. 
Clasificación:
4.0

U-Haul Moving & Storage en College Park at Washington Rd was really great but it was the third stop I had to make to get a trailer I reserved in Peachtree City GA. Granted I had to make a change in date to the original pick up however I made the change 3 days prior to the new date. At approximately 8AM, 2 hours before my 10 am pick up, Uhaul traffic called me and was told I would have to drive 45 minutes out of my way to Hampton GA to pick up the trailer. I arrived on time at 10AM however there wasn't a representative anywhere around and they did not answer the phone. I called Uhaul traffic and got the same representative who called the location, told me they weren't answering the phone and told me I would have to go to College Park, another 45 minutes in the opposite direction. The traffic agent did give me a $50 credit which compensated some for cost but not time lost as I had a 6 hour drive after driving 45 minutes back to Peachtree City to load. If, when I made the date change, I was told the trailer would not be available in Peachtree City we could have worked out a reasonable alternative versus me driving all over the state.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

takeisha w.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dacia S.  |  Overall Experience 
Clasificación:
5.0

Needs a wheel alignment

sonia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYNASUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASCHEL B. 
Clasificación:
4.0

Mrs. Raschel Baker was professional and efficient. Her personality lends to a great customer service experience. After driving 11 hrs to Atlanta, my move in and truck drop was smooth.

Jeffrey M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNA N.  |  Overall Experience 
Clasificación:
1.0

Employees need to pay attention to detail and show care for the customer.

MALEK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

torrance W. 
Clasificación:
5.0

Awesome customer service

MARK S. 
Clasificación:
5.0

Hire more people for all of your locations... like the people at this location....🤣

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya C. 
Clasificación:
5.0

Nice and courteous team. Only wish facility was larger.

BRANDI S. 
Clasificación:
5.0

Customer service was great, the truck was prepared as it should be, and I was unhappy customer.

JOYCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WINFRED H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIANA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

renee g.  |  Overall Experience 
Clasificación:
3.0

The truck was clean enough, the wiper blades were shot and it rained so visibility wasn't great. Also, there is a fine line between efficient and detached/ rude and they crossed that line a few times. But they had the truck I needed and it ran well.

ALEXANDER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH G. 
Clasificación:
5.0

Great group of ladies!

Kiyoko J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie H.  |  Overall Experience 
Clasificación:
1.0

I will never go to this location again. They scam you out of money, lack communication and customer service… make sure you ask for every single one of their policies and/or rules before renting with this location.

Sidtrella O.  |  Overall Experience 
Clasificación:
3.0

😏

ANTOINETTE A.  |  First Impressions 
Clasificación:
1.0

The gas was on 1/8 but on the paper it was circled as 1/4. Obviously whomever registered it didnt do it correctly so when i brought it back on 1/8 they charged me for the 1/4. One i only drove 70 miles do you really think that 70 miles was a 1/4 tank?? I had to fill up twice! Which was 20 dollars total just to put it back to the 1/8 make it make sense and give me my money back

KENDRELL W. 
Clasificación:
5.0

Great job great smile! All around great service coming and going!

DAPHINE L. 
Clasificación:
5.0

The manager and the employees was so kind and helpful!

SHAMEIKA W.  |  First Impressions 
Clasificación:
3.0

The self-registration was clear until I arrived at the store. I was asked to have 2 confirmations (via phone) and/or a passport. If this was needed, it should have been done well ahead of getting to the store. The store employee was unable to help. The call to the 1-800 phone took almost an hour to talk to a service support representative. This caused significant stress and I was disappointed with the experience.

KENNETH H. 
Clasificación:
3.0

Truck was dirty. Someone else's candy wrappers were in the door panel, some unknown substance was sprayed across the rear view mirror and windshield (on the inside) and something was spilled on the floor behind the drivers seat. Drivers seat had lots of mud/dirt on it. I can tell someone dropped it off and it was just given to me. Not cleaned. Gross.

JENNIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alpha-Isaac E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

lAKITA A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

eric t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamekia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralisha O.  |  Overall Experience 
Clasificación:
5.0

Pleasant experience from the staff

joyneta d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LATANYA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie G.  |  Overall Experience 
Clasificación:
5.0

Staff very profesdional

Shirley H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayman C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

michele m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NAWASSA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA B.  |  Overall Experience 
Clasificación:
5.0

Everyone there was helpful and very nice.

Courtley E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnelle M.  |  Overall Experience 
Clasificación:
3.0

The manager was very unprofessional and would not solve problems I had with gate entrance key. This was a big problem. One the key would not work and the manager said the system was down and she could not help. She was upset because I called her about problem with gate entry. Ryan Bowen.bowenryan191@gmail.com. 6786127162.

ryan b.  |  Overall Experience 
Clasificación:
5.0

My overall experience was great! The staff was always friendly which I truly appreciated. My only issue is that sometimes my gate card didn't work properly. Other than that, I would definitely recommend this facility!

Keisheena M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

donald g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW H.  |  Overall Experience 
Clasificación:
1.0

There was a hole in my storage facility, I went to the facility office and asked could I get another unit, the employee took me to 3 separate units and they all had holes in them. I closed my account 2 days later.

Ameer D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martinez A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole L.  |  Overall Experience 
Clasificación:
3.0

While in general I had no bad experience, before the security gate was installed it was sometimes difficult to access the storage as you would need to get a key from the office to get into the unit. Besides that, as time passed and management changed, the experience improved. The latest management team was very understanding and helpful. Unfortunately, my financial situation was disturbed and I had to surrender my unit. Thank you U-Haul for being there for me even at my worst. It has been a pleasant experience.

FRANCESCA L.  |  Overall Experience 
Clasificación:
3.0

Was not happy because the storage unit I reserved was not available when I got to the location so I had to take a smaller unit because I had to be out of my home on the day of the rental and all of my things did not fit so I'm forced to get another smaller unit to fit the rest of my things. And this was on top of the bad day I already had dealing with uhaul over all. Not a happy customer!

CASSANDRA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VALENCIA P.  |  Overall Experience 
Clasificación:
1.0

Management is horrible with a smart mouth don’t recommend

breanna t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin A.  |  First Impressions 
Clasificación:
4.0

All was well with me and my personal items while in the storage the workers was friendly and very helpful

Keila J.  |  Overall Experience 
Clasificación:
4.0

At the WASHINGTON ROAD LOCATION, EACH AND EVERY EMPLOYEE THAT I HAD AN INTERACTION WITH, WHETHER IT WAS ON THE PHONE OR IN PERSON WAS TRULY OVER THE TOP EXCELLENT AND THE CUSTOMER SERVICE WAS UNBELIEVABLE!!!!! THAT CREW WAS TRAINED EXTREMELY WELL!!!! YOU DON'T SEE CUSTOMER SERVICE AT THAT LEVEL EVEN IN THE CORPORATE LEVEL!!!!!

Angela G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

malcolm j.  |  Overall Experience 
Clasificación:
1.0

Not honest about first month free. It's a scam because they make you pay first month and then second month is prorated. They do not properly update info online for your account so it reflects proper amount due.

Kimalika S.  |  First Impressions 
Clasificación:
3.0

Called the office several times and was told I needed manager to prorate rental. Stopped by office and was told needed to come into office when manager was available to prorate rental. At the end of the day , manager said there is no prorating and had to pay $175 for 5 days. Done with U-Haul - moving on.

Mary W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

rhondee s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharae B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Kayla T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAUREN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUTUMN B.  |  First Impressions 
Clasificación:
5.0

The young man working on 10/4 AM shift is always at this location when we use it. He does an excellent job and is always helpful and professional.

SUNTEE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kamya w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro D.  |  First Impressions 
Clasificación:
4.0

We had an issue with my unit but Ms. Baker took care of me instantly. I had a 26 foot truck and the unit was in a difficult position. Ms Baker identified exactly what I needed to do to correct my problem. I am very grateful for her help.

Harris W.  |  Overall Experience 
Clasificación:
1.0

There were HUGE roaches in my stuff when I got my things out of storage. In total we saw 3 and I feel that this is totally unacceptable. The prices are pretty moderate to high, so I don't expect to bring home pests. I am hopeful that none escaped the boxes while we were unpacking and disappeared. I'm very disappointed in U-haul and will never use them again.

Kimberleigh F.  |  Overall Experience 
Clasificación:
5.0

All the staff at this location that I came in contact with gave superb customer service!!!

AMIRA A.  |  Overall Experience 
Clasificación:
5.0

Raschel and staff are great people to work with.

Steven R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomeka s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

sterling h.  |  Overall Experience 
Clasificación:
5.0

The manager there is amazing and helpful. She answered every question i had. She was friendly and down to earth. She runs a good business there.

Thomas R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cornelius K.  |  Overall Experience 
Clasificación:
5.0

The staff at the Washington Rd location provided great customer service while assisting me. They were professional, friendly and entertaining!

andre w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherree L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

cynthia d.  |  Overall Experience 
Clasificación:
2.0

Had to wait too long to get van, you all need to switch up how the online system is set up because no customer wants to wait around to be approved....I wasted way too much time up there. Nobody at the facility acted like they could help since I started it online...I was unaware of that..You all should tell people that when on phone doing it.

stacia P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

angela t.  |  Overall Experience 
Clasificación:
1.0

Everything was good until it was time to move my things ,I moved out on 4-14-20 Before my due date not 4-22-20 ,No one told me to take the lock off unit so I was still being charged ,I was told afterwards on 4-22-20 that I would be charged my regular monthly plus 25!dollars for leaving 3 items behind ,so once I came to remove my lock I discovered that there was another lock on my unit so I couldn’t not get inside ,so I couldn’t not retrieve the items that were left so I got upset and left

Karnisha W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

TESSIA A.  |  Overall Experience 
Clasificación:
5.0

Recently a new manager stepped in (Ms. Rochelle) & she made this location shine bright like a diamond! Josh has been very helpful from day one to my move out. I will most definitely recommend this location to others. Making payments over the telephone was always fast & convenient. Great job Uhaul!

Nikki p.  |  Overall Experience 
Clasificación:
2.0

A few of belongings were ruin by water damage.

Thewanda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deidra P.  |  Overall Experience 
Clasificación:
2.0

It is hard to get in and out of this facility. We had no access card or key number to the gate to get in and out. Some of the employees are rude the management on the other hand world's great I will never be using. U-Haul Storage again Thank you.

Travis J.  |  Overall Experience 
Clasificación:
4.0

the facility is above reproach considering it location

Douglas C.  |  Overall Experience 
Clasificación:
5.0

The representative and manager is very friendly and helpful! The location of storage unit is great!

Deidra P.  |  First Impressions 
Clasificación:
5.0

Na

Monica T.  |  Overall Experience 
Clasificación:
5.0

Customer Service was awesome

Phyllis S.  |  First Impressions 
Clasificación:
5.0

Staff was very accommodating and helpful

Phillip D.  |  Overall Experience 
Clasificación:
3.0

The units need to be remodeled. They are old.

LaSonta R.  |  Overall Experience 
Clasificación:
4.0

We had a few problems with our return location. We retro truck in one location and put storage in another. Other then that the truck ran smoothly and the Aircontioner was great. The cust, service/goo

Daphne H.  |  First Impressions 
Clasificación:
5.0

The entire process was quick and easy!

Devante W.  |  First Impressions 
Clasificación:
5.0

Great customer service they made sure your service was excellent

Taleshia D.  |  First Impressions 
Clasificación:
1.0

Uhaul took money from my checking account without my permission I move out paid every month on time and after I move out they took 82.62 and I'm looking to seek legal action behind this action

sarah g.  |  Overall Experience 
Clasificación:
4.0

excellent customer service overall. unit has installation hanging from ceiling, informed by attendant no possible damage can occur. last user stacked goods to high.

Michael C.  |  First Impressions 
Clasificación:
3.0

Staff is ok however the Some employees are completely rude and throw brooms and use threatening posture when customers ask enter storage due to inconvenient spacing in parking lot and uhauls parked .

dechris a.  |  Overall Experience 
Clasificación:
5.0

Big shout outs to the female manger on duty. She is very humble an understanding. Blessing

Mignon S.  |  Overall Experience 
Clasificación:
1.0

Antonio, I think that's his name. We spoke the day before about 24 hours access. I get there I questioned about the 24 hour access he was rude and disrespectful when I reacted he refused my service.

Jeremiah J.  |  First Impressions 
Clasificación:
1.0

The worst storage, nasty, rats, awful customer service and I found rat droppings all over my stuff. Never ever. I moved my items to another storage.

DEDRICK T.  |  Overall Experience 
Clasificación:
5.0

Overall the staff was nice

jeleika a.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

Cornelius T.  |  Overall Experience 
Clasificación:
3.0

My unit was not climate-controlled therefore my furniture and clothing got ruined and had to be thrown out. I was able to save some photos and mementos. But after more than 2 years, I lost a lot.

FRANCES J.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

rodney h.  |  First Impressions 
Clasificación:
5.0

na

hannah a.  |  Overall Experience 
Clasificación:
2.0

My storage was broken into the manager his wife and his brother works and live on the property.... when I got there they had put a new lock in my unit.....and had complete access.....

Cherise M.  |  Overall Experience 
Clasificación:
1.0

Storage unit lock was tampered with. Dead roaches outside of the units. Raised prices without notifying me.

Shauna H.  |  Overall Experience 
Clasificación:
4.0

Bueno

kenyah b.  |  Overall Experience 
Clasificación:
1.0

Poor management that argues with customers. Overcharging every month. Paying for 24 hour access was a joke because the gates always had issues and only operable while staff was onsite.

MARCIA P.  |  Overall Experience 
Clasificación:
1.0

The staff and the facility needs improvement. Some of my items were damaged and the General Manager didn't handle the situation properly. The staff lacks customer service experience. Never again Uhaul

Stephanie M.  |  Overall Experience 
Clasificación:
4.0

Nice and clean and helpful.

Lavaugn S.  |  Overall Experience 
Clasificación:
5.0

They were very patient and caring. I appreciate their help.

adrianna s.  |  Overall Experience 
Clasificación:
4.0

Good customer service

Camille M. | Reservación
Clasificación:
1.0

The worst business people you ever want to talk to and meet

kenneth b.  |  Overall Experience 
Clasificación:
3.0

just average

Reopal H. | Reservación
Clasificación:
1.0

Lack of consistency and due process... dog feces on the pavement, constant rodent issues, won’t ever use a uhaul storage facility again in life

JERMAINE B.  |  Overall Experience 
Clasificación:
1.0

I close my account !talk to manager about situation and was still charge for months of charges up on charges .Last bill I received said 59.00 once talk to manager received a bill 300-400$

martina b.  |  Overall Experience 
Clasificación:
5.0

Everything we're good I'm happy thank you for your help good job keep up Good work

FoRNADO B. | Reservación
Clasificación:
5.0

Again everyone went out of their way to help us. It was a wonderful place and thanks to them all.

Doyle A.  |  Overall Experience 
Clasificación:
1.0

Access hours to my storage unit are horrible. No after hours access to my storage unit. No room to drive thru facility because they have uhaul trucks and trailers all throughout the facility. Hate it

Carl W.  |  Overall Experience 
Clasificación:
3.0

Very short staffed. Ancillary staff not very helpful at all. Customer service could stand a refresher course! Contacting the local Uhaul is not an option!

LISA H.  |  Overall Experience 
Clasificación:
5.0

Gracias

Luria L.  |  Overall Experience 
Clasificación:
5.0

Worked out well!

Fulcrom C.  |  Overall Experience 
Clasificación:
2.0

They gave us a one way truck with a cracked driver side mirror. Not even a mile in the tire started wobbling then a blow out. We informed them and have not yet received a courtesy call of concern yet.

SYREETA M.  |  Overall Experience 
Clasificación:
5.0

Alonzo the representative that assisted me was very knowledgeable professional and courteous and I appreciate the excellent customer service that he provided.

CARLOS G.  |  Overall Experience 
Clasificación:
1.0

They have my move out date as July, but EVERYTHING was out of that space on March 9th . That Uhaul continues to charge me for a unit that was vacant for 4 months.

melinda w.  |  Overall Experience 
Clasificación:
1.0

No tissue in restroom! Manager was rude and did not assist me with my lock on storage. He explained that he would get terminated if he assisted me. Dre was very helpful

janeen c.  |  Overall Experience 
Clasificación:
1.0

Facility changed the lock on my unit causing me to break the key in the lock. Then they wouldn't remove it for me. I ended up losing all my possessions after paying fees for 8 years. Truly terrible!!

CALEB B.  |  Overall Experience 
Clasificación:
4.0

staff friendly and helpful

Darlene A.  |  Overall Experience 
Clasificación:
5.0

No comment

ANGELA T.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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