Comentarios de los clientes para U-Haul Moving & Storage of College Park at Godby Rd

The manager was extremely customer friendly and professional. I loved the service that the employees provided.

Nothing just keep being great,

Go over contracts and key points with customers

Everyone I encountered at this location were absolutely fantastic! Very nice, friendly, and confident! I'll definitely be using this location in the future! Great job guys!

I purchased a a truck and a storage unit at 4:30 p.m. which I reserved the day before and upon arrival I checked in at the front and I purchased the lock the customer service rep was so busy making sure her food order was correct so she didn't take their lock of the unit so when the movers got there we had to wait 2 hrs before someone opened the unit (2 additional hrs I had to pay the men for ) so once we left and came back once I was told that the manager was notified the lock was removed but by the time we got back with the remaining items I wasn't allowed access bc it was after 10 so it was 11:45 and 52 degrees and myself along with my 2 small kids were outside waiting for access to the gate. It most definitely was the employee not the owner. Business owners should be more careful about who they leave in charge of their business bc ppl such as the customer service rep who serviced me was horrible and I'll never shop here again!

Being new to the city Rodney was amazing! Super helpful

Every thing was great. Nothing needs to be improved

There was a problem with my rental not on my end and they made it right,,,,, great customer service.

Great experience!

Excellent service and the staff members we’re always willing to help you. 100 recommended

Be more friendly! Truck was not is the best driving conditions

Make the 24/7 equipment return simpler. It took me almost 20 minutes to complete the process.

Only had problems with bugs and spiders getting into boxes.

The staff has already done everything! So, nothing!

All very professional friendly and courteous

Everything went fast and smooth, staff were was excellent

The staff and management at this location are excellent!! I will choose Uhaul and this location every time. They are thoughtful, knowledgeable and welcoming. I hope Uhaul recognizes the value they add and how well they represent the company. Tovaris rocks!!

Great staff

No issues

I arrived on time truck wasn't ready, reservation was changed by uhaul and then I was over charged just $40 for their mishaps. Never again!

The entire Team was very friendly and knowledgeable. This type of professionalism is needed throughout UHaul. Thank you Team South Hampton location. 11 Aug 2020

This is for UHaul as a company, not necessarily this store. The truck we were given to drive nearly 2000 miles had been in the shop for a brake repair two days prior. Apparently it wasn't fixed correctly because brake fluid leaked all over the driveway making a huge mess to clean up. After waiting on a tow truck for a few hours and being towed to a UHaul location in the opposite direction they decided that it couldn't be fixed it so we were left to unload everything and reload into another truck because the moving help they wanted to send was not going to show up for 4-5 hours. The real kicker is that it rained all over everything we own and it is all now ruined. UHaul said that it was our fault and they aren't willing to cover the cost of damages done. If they wouldn't have given us a broken truck none of this would have ever happened. I use UHaul trucks on average for work about 3-4 times a month. I will be using Penske trucks from now on.

The money I got back was never refunded.

Rey helpful and courteous. Happy to do business with them. Will do business aga.

Keep up the great work you are already doing

......

smooth transaction, truck and storage

I have used U-HAUL for well over 20 years! My experiences has never been noteworthy. I NEVER encountered anyone ( at U-Haul) over the years that gave me the “VIP” treatment and or experience, that is until I stumbled upon this particular branch!! My first encounter was with Tavorris, whom I later realized was the Manager. Before I walked in the door he greeted me with a very welcoming and professional “Hello Sir, How can I help you”!! As a Manager he definitely set the standard for GREAT CUSTOMER SERVICE! The female clerks were great, BUT it was RODNEY that totally knocked it out of the park for me!! This Young man was OUTSTANDING from beginning to end, Day 1 and Day 2! He completely outdone himself! I am very big on customer service because I too work with the public, so I know from experience how to treat the customer/consumer! I'm VERY SATISFIED with my experience! It's hands down THE BEST EVER!

Only reason I'm rating this is because the staff was nice. But as far as the company, U-Haul itself almost ruining my moving day I don't plan on using y'all ever again unless this is the LAST, and I mean last option. I'm not happy with the company. But the staff made that better

Every single person that I encountered was cordial, very professional, and EXTREMELY HELPFUL! Never had this type of experience and treatment in this type of setting, EVER! Kudos to the entire staff!

All three men that I encountered that they have excellent customer service I enjoyed renting from you all and will do so again

Good job

Great Service. Very Helpful.

Everything was great..thank you all for such great customer service

Nothing

Tevorious is a great manager

She was very helpful

Bad customer service

The people inside was arrogant and rude

Very friendly staff

Please make sure that someone,check behind who ever pretrips the trucks. Our truck was full of Ants.

Everyone was very professional and polite. The GM was actually in at the time and he assisted me with my reservations and through the process. I would do service at this location every time in the future. I will also recommend to family as well.

U-Haul kept me same during my difficult move. I had to make several changes and they were helpful and pleasant. My check out was a breeze . Thank you Godby Road U-Haul.

Great customer service!

Make returning your vehicles simple, accurate and FAIR!! I finished my rental at 4:15pm on 6.19.20, the place (City Market) was a convenient store located BEHIND GOD's BACK, I mean just crazy! So I sat there in the truck trying to do your Online complex, Hard as heck, return!!!! Went in the store to ask the (no English speaking clerk) he motioned to me “just give key and I send you email....this was at 4:45pm the AFTER BUSINESS HOUR SAID 6:00pm and the owner CHARGED ME AN AFTER HOUR RATE, for an clearly retuned vehicle WITHIN BUSINESS HOURS.

The staff is very terrible and rude and broke and carries a very stank and broke demeanor about themselves. The location from front to back smells like baby sht. Can not do proper business. Very unprofessional, my storage locker got broken into and they thought I did it myself and has the nerve to say I can’t be on the property with a past due bill, when I was there to help a friend move there things out due to a mold infestation due to a bad roof and cracks everywhere the very feminine manager told me to give him 50$ cash so he could let me stay on the property

The process was quick and simple and the team was very helpful

Low maintenance location. Easy in. Easy out.

The manager is the best

The manager and staff is very polite and helpful.

I would like to be contacted about processing a full refund . If someone could please call or email me so i can get further into details that would be great . if not i will call customer service in the morning

Staff at this location is very polite and nice.they weht beyond to accommodate me

The gentleman who met us, was extreemly helpful in unloading car and gaveus great instructions to get to the airport. Thanks so much.

Great experience! I will be renting from this location again!!!

The staff was great very professional and helpful and they accommodated my every need thanks to the staff that work the day of May 22 2020 they rock I really appreciate you guys for making my moving experience smooth easy and positive!

You guys are amazing nothing needs to be improved.

The assistant manager went above and beyond to accommodate me. The unit that I reserved was not available as promised. I was so upset, but she made everything right. I appreciate great customer service and empathy.

This office provided an excellent rental experience.

I don't recall the agents name, but I can tell you she was the absolute be. Customer service skills and demeanor was impeccable.

Rigging strap broken on driver side of car. Cause a cut in front bumper on car. Very upset with The Whole Deal. The Associate at GA 85 riverdale was Rude and acting if she didnt want to be their. Called me about 1545 and ask was I coming to get car dolly , i said yes but was going to Tara Blvd. So when got too Riverdale Associate was so Nasty and Rude about the parenting ideal trigger the day. Didnt have my equipment at riverdale or tara blvd. Send me backward to college park. General Manager their was nice and Kind out in fifteen minutes. Never going back on Rivetdale Hwy 85.

Cheaper mileage rates

Good job

Every time I come is always nice the staff and the manager is good people

My RV was damaged while being stored at U-Haul. Nothing was done. i would not recommend to a friend.

I have had this storage for over two years (moved out of town). During this time communication with the management was always unprofessional and rude! There were always extra charges out of the blue. (it seemed like my storage bill was always going up, besides the late fees) when I moved out completely, I noticed that a few items with gone. (my son Mongoose bike, my daughter doll house and a few of my glassware) I have called customer service several times and made complaints several times. Even after moving out he was still billing me.

Ms allision was so helpful im so grateful to have met her

My very first experience with a storage facility and a great one it was minus outside weather conditions. I now have the knowledge that I need a climate controlled unit. Overall the staff was very helpful the General Manager was amazing. Would recommend to friends and use again if needed.

The staff was very helpful and friendly. The storage space was nice and clean.

The associate had a smile and was very knowledgeable in assisting me with the size unit I would need.

The manager is great!

U-Haul at Godby road was a great experience for me for three years with my things in their storage , the manager and assistant manager was very friendly And always answer my questions of concerns

The only thing I didn't like was that they change my lock without notifying me.

Great customer service and affordable prices.

The staff was very nice and helpful

Very professional staff

Very pleasant experience, Office staff was courteous and very helpful.

Travis was great, he was polite, responsive and caring. He is the reason I will be coming back.

Friendly and effecient

The assistant manager and the manager are always extremely helpful and go over and beyond in providing excellent customer service!!

Staff provided excellent customer service. Very friendly and accommodating.

I highly recommend this storage facility. The staff were extremely helpful and accommodating - to the point of plant-sitting while I traveled! Thank you.

Tavorris and Natasha gave me quick and friendly service to me and my baby girl on a nasty rainy day. Natasha answered all my questions, got my storage unit set up and had me back on my way in no time.

Very well run.

The general manager was very kind and patient, especially with me coming from another city I greatly appreciated it!

THANKS TO THE STAFF HERE TOOK CARE OF ALL OUR MOVING NEEDS VERY KIND AND HELPFUL

Everything was great thanks again

I was charge for a lock that was not new the representative brought me a lockout that was not wrapped in the package wrappi therefore why am I charged the $9 for new lock when I I received an old one

The staff was very helpful and especially Tavorris Moss he explained every detail and printed out all the paperwork I need for my records thank you guys I would definitely use them again .

I have/had no issues with my unit whatsoever. Tavorres and his staff was very professional and most helpful anytime I needed assistance. I highly recommend this location.

Manager was very helpful...Thanks a lot wish all managers were like you.

It would be convenient if the access was 24 hours.

Stephanie was Great! Customer Service on point very clean unit. Thanks

Beautiful

Great job keep up the good work

Great service!

Great customer service!

Everyone was great!

The General manager and his staff was awesome

Customer Service is wonderful ! Great personality!!

Good service

Great service

Excellent place to store belongings!

Would definitely recommend

THE ENTIRE STAFF WAS WONDERFUL.VERY PROFESSIONAL AND. GREAT. SERVICE. I HAVE BEEN A. LONG TIME CUSTOMER I ONLY USE GOLDBY AND. OLD NATIONAL FOR MY STORAGE. VERY SATISFIED

Thank you for the security of my personal thing..After 4 yrs...Greatful customer

Mr.moss was excellent he really made everything fine i was very impressed. Yes i was very satisfied thank u kindly

The lady who works there was holding her nose as if I had a body odor. I had bathed, put on deodorant, brushed me teeth, etc that day. She is unprofessional, rude and disrespectful.

Tavorris was very professional and friendly!

Excellent customer service

The staff was fine however my unit had rat poop and roaches in it. I left the unit blown out with my leaf blower to hopefully a more positive experience for the next guest.

Great customer service

These people will call and harass you, not professional at all

Great staff, everyone was more than friendly and helpful. Fast service too

Tavorris had exceptional customer service..

Employees there are so nice and helpful

Road construction at the entrance made navigating in/out somewhat of a nuisance. No fault of U-Haul!

I use this facility all the time. The staff and customer service are excellent!

Always helpful.

Manager was very helpful

Very professional and speedy

Excellent staff and manager

I rented 2 units here at different times. The managers were very accessible and promptly addressed any questions or concerns I had. The bathroom was clean and pretty. Best storage experience I've had!

GET A NEW MANAGER. HE WAS UNPROFESSIONAL AND ALSO ACCUSED ME OF BREAKING INTO MY OWN STORAGE. BAD CUSTOMER SERVICE FOR YOUR BUSINESS.. Thank you

Friendly staff

Awesome customer serve... V

Good job

Tavaris and his wife have high customer service skills. Also a new employee named Jamel was phenomenal. I would recommend this location to anyone because they're so friendly and treat you like family

Great Service. The lady in the front and Tavorous (property mgr) made my stay easy and keep the facility clean... Thanks a lot, Jamaica.. Hassle Free storage, friendly & excellent customer service,m.

Wonderful experience will use again

I was very pleased with the service and if I had to use the service again I would come again and yes I would refer your company to others and just wanted to say Thanks again.

They had space available when I needed it.

Time change to access gate entrance after 7p

I really loved the facility and the location. I was impressed with the security. The staff was warm and friendly.