A brown table that was part of items stored at the storage facility was missing and when I contacted the office I was told they never saw the table
JOHN A. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of College Park at Godby Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job great service great communication personalities are great as well very professional thank you
ANTHONY G.My unit was ok until a severe storm reared showed up and destroyed half of my boxes and some of the items inside them because the ceiling caved in and moved things around! It made it very difficult to open the storage door. Thankfully a staff member was so kind to help me. Wish I could remember his name though. I'll never rent an outside unit again in Georgia. (Smile) 🤗
RENEE L. | Overall ExperienceThe experience at this location was great!!
Chandra F.I was very pleased with my move-in experience. I'm familiar with this facility because I'm familiar with this community and I thought it was only fair to patronize with what I am familiar with. The staff was great & I pray that my belongings are safe during the duration of my stay.
KHAYYAM H. | First ImpressionsTavorris did a great job.... thanks uhaul
julian F.Agents were friendly, courteous, and very professional
PAMELA s. | Overall ExperienceI love those guys they help me when no one else was there ❣️❣️
gleneast b. | Overall ExperienceGreat service!!!
annie h. | Overall ExperienceGreat customer service, courteous, and professional
PAMELA S.Good 👍
RONALD B. | First ImpressionsIt hqd q frew damages inside and outside the vehical before rental but great customer service
terry C.I was over charged for my rental
Tamika L.Each time that I've visited this location the management and stuff are always very professional and welcoming
MICHAEL W. | First ImpressionsGas light was on when I got the truck. Very annoying bc my original reservation was at 8am but there wasn't any equipment available. Had to drive to this location and there was a lack of customer service. No one wanted to take ownership of the issue. Employees of u haul need to understand it's one company, one team. I will not use u haul on my next move
DMAREA M.The employees there were helpful and didn't mind going the extra mile for their customers' satisfaction.
Megan M.Great Staff and Everything went smoothly with My truck rental. Appreciate the kindness 😎!
CORY M.I loved everything about this facility and it’s management! Just didn’t care for the frequent price increases.
Regina P. | Overall ExperienceLocation did not have what I requested
Marcus N.I'm over the top happy the staff was very helpful and knew exactly what to do for all my questions that made me extremely happy
Lenell W.I rented a furniture dolly but got a truck with no ramp
Freddie S.I came to the storage and found out there was bugs and roaches in my things. I came and got my things out before my things was infected with bugs. But, rather than that I like the storage and the staff was very helpful.
cindy S. | Overall ExperienceCheck equipment fir faults or defects
Tarrance T.To much technology, not nearly enough explanation on how to use it. Most of this stuff used to be done by U-Haul employees. I was charged an after hours fee because I didn't know I was supposed to submit pictures when I dropped off the truck. Even though it was well before the truck was due.
SHERINA H.No Additional Comments!
Lundy J.Great experience for me. Everyone was helpful.
danny m. | Overall ExperienceThis was the best U-Haul location I've ever been to. Very clean and neat. The employee I dealt with was very great and friendly. Best U-Haul customer service I've ever received. Only complaints are the cargo van I reserved wasn't available as I believe the previous customer hadn't brought back yet which I know is out of staffs hands, but it was a little frustrating. And the second complaint I had was you needed a credit card to rent the vehicle which I did not know beforehand. Which caused me a few issues as I was not prepared
Brianna B.N/A
jonair Y.Great customer service clean environment and always willing to help with what u need
KAMEL T. | First ImpressionsKeep what your doing. I had no problem.
Charles S.Toya and Nigel were so wonderful! Smiling friendly as be professional. They made a stressful situation better 💘
Demi B.I was very satisfied with the customer service. Anything else? Oh, make it where you can have it says 24 hours without paying it anonymous
Anthony S.Although the storage was a great place it has an awful odor
CANDACE W. | Overall ExperienceEasy to work with. I think the staff is very good. The location has a very good manager.
CAROLINE W.Good location but the corporate pricing is too much for the rates. Management didn't provide advisement on how much I'd have to pay in gas and mileage to be bothered with returning THEIR truck to the original dispatch location. I basically paid an extra $300 in fuel just do work for U-haul by bringing the equipment back to original dispatch which was bad advisement.
Kimala D.Waiting on my refund.
Wayne S.The staff was very helpful and nice.
TRENEE Y.I just don't like that they started raising the storage fees. There were 2 fees within the year, not even a year apart.
Neena P. | Overall ExperienceNot much to improve. The owner is very helpful and professional. I'm a creature of habit so this is where I'm renting every Friday. 😃
Shannon M.To improve- nothing. Keep the staff you have they are awesome at their jobs. ALL OF THEM!!! Thanks for such great customer service
Sheila C.The truck need services. Air conditioning doesn't work, ck engine light on. I hope next time if they put me back in the same truck air conditioning will work
Patrice M.The only issue I had with the truck was a square floor in the back that needs seal or screws. Other than than. Their service is great. They picked up the phone and they communicated. Thank you!
Monica W.Nothing. Y'all where great
TRACY M.Very clean, even the restroom! Ladies and gentlemen was helpful with my questions. Parking lot clean and organized!
TABBIE S.I wish I knew the names of all of the store representatives, but I know I had some for of communication and help from about 6/7 different employees. Every single one of them were amazing!
RAEVON I. | Overall ExperienceThe lady that assisted was fantastic!!!
Joyce F.This location has the most professional staff. The facility is immaculate!
Barbara J.Staff was amazing. So helpful and kind
IESHIA W. | Overall ExperienceThis location closed my application after I came back to put gas in vehicle which wasn't being serviced so she charged me extra and had made up any email to send receipts too I do not like this location
darnell S.The staff was very nice and knowledgeable. I appreciate their patience and smiles.
YaMya J. | First ImpressionsI find that the price was not competitive and was quite high…
Oreoluwa A. | Overall ExperienceThe staff at this location turned what could have been a horrible experience into a good one. The vehicle I was initially given ended up having a maintenance issue and the staff went above and beyond to accommodate me. The experience was by far, the best representation of outstanding customer service that I have seen in a long time.
Adrienne H.I am happy and pleased with my experience with U-haul
glenn robert c. | Overall ExperienceStay connected 2 what u r there for👍yo b of a servants on a business n professional level to d community surroundings by reaching out to them,yelp
WARREN B.From the Manager to the her staff great customer service
Lethia J.I believe this office/location was a bit under staffed. Other than that everyone we worked with was nice and efficient.
Sam M.Customer service was great
Calvin D.The staff was customer service savvy. Patient and kind, pleasant and most of all efficient. If you could duplicate the entire staff that would be fantastic! Thanks for hiring them!!!
SHEILA C. | First ImpressionsPrior location staff was very rude and unwilling to help once I noticed a hole in the roof of my 26' truck. There was flooding on the bed and I asked him to look for a hole. He didn't find it and said "it should be fine." But when I found the hole, he said something to the effect of "you gotta call U-Haul... you gotta go to another location." Like man, can you at least call someone or another location? Or give me a number at-least so I can do your job for you? I had a bad experience at that location (4374 Thurman). My next location where I ended up getting the truck (2041 Southampton) was great however, 5-stars!!
Mahmudur R.AAA+++++++++
Kerry M.Truck doors squeak and steering is off. It drifts to the right. Looked well cleaned.
William J.This place is top of the line clean 24 monitoring you can’t beat that.
Fallon H. | First ImpressionsThey worked with me
RENITA B. | Overall ExperienceThe staff s are always polite n great customer service this is why I drive miles just to rent from thus location. The manager is doing a excellent job because it starts with the leader if he is showing n doing an excellent with the customers the employees have no choice but to follow his lead. The place is always clean n the atmosphere is always great. I drove from south Carolina n actually stubble at this location n I must say it was only God because I like order n u never have to wait n they always at yur service with pleasant greeting so as u walk in. The equipments r always clean n ready forvthe next customer....EVERYTHING IS IN ORDER I'll tell the world about this location 5-☆☆☆☆☆ + sum more ☆☆☆☆☆☆☆😁 👍🏿
Rodney W.The truck I rented had no working AC
David J.The staff is friendly and helpful. They go out of their way to help you. Very professional.
CAROLINE W.VERY HELPFUL!!!
Sharvona K. | Overall ExperienceNo improvement
Dennis J.Well organized and professional location.
DWAYNE F.The facility was very upstanding in my opinion! They were able to handle my concerns & made my rental process smooth! I appreciate their professionalism & concern during the process! Thanks again!!!
Ashia M.Respect
Michael A. | Overall ExperienceThank you Atlanta, GA. Godby rd.location A1 customer services and protection.
Karen J. | Overall ExperienceWell done and good people. Was very happy.
BENTORIA R. | Overall ExperienceI am very grateful to have a team of people that care and take pride & love the customers They are beyond amazing when it come to us customers Thank You for everything
Tywanna B. | Overall ExperienceThe staff was very helpful and courteous. Customer Service was excellent.
Rosalyn J. | First ImpressionsCustomer service is always excellent
TRAVIS B. | First ImpressionsEVERYTHING AND EVERYONE WAS GREAT!!!!
Anthony S. | First ImpressionsNices people
Devonta W. | Overall ExperienceSo far i find everything great
lindsey w. | First ImpressionsFriendly and knowledgeable.
DeAmbre M. | First ImpressionsThe staff was amazing, they really extended the extra hand when needed. I would highly recommend this facility to others.
MARLA M. | Overall ExperienceThe morning staff customer service is excellent.
Anita R. | Overall ExperienceGreat customer service. Thank you
Joseph H. | Overall ExperienceThank you
KEITH C. | First ImpressionsGood costume service
TRACY P. | First ImpressionsThe staff were always helpful and respectful. Everyone is generally nice. The facility was secure at all times. Honestly, I would rent another storage unit here. I never saw the front door sitting open like public storage. One con is the price but you get what you pay for .
KHADIJAH B. | Overall ExperienceI already have. Ms. Williams was EXCELLENT!
Geneva S. | First ImpressionsRoach problem needs to be eliminated
Brianna P. | Overall ExperienceThe staff was awesome during our transition.
CARMEN H. | First Impressions