Gave my reservation away after I booked it talking about first come first serve not professional
Jose V. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of College Park at Godby Rd
Testimonials From Recent Customers
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Gas was put back in an I was charge for not putting gas back In I have receipt to prove my gas return
ANTHONY D.Everything was fine
Stacey R.Very very good customer service and just overal great people.
Z'NASTASHA G. | First ImpressionsTavorris and Ms. Dora went above and beyond to accommodate me. I had such a terrible experience with U-haul customer service call center prior to my out of state move. But when I got to his storage facility he and Ms. D treated me with care and I truly needed and appreciated that. If it wasn't for them and his staff I wouldn't have used U-haul EVER again. Thank You so much Tavorris and Ms. D.
Lizborne Y. | First ImpressionsI was very pleased with the service.
Charlotte J. | First ImpressionsDesk staff was great
Mary B. | First ImpressionsThis location was okay. In the future surrounding U-Haul location need to be willing to help customers. It took 1 800 UHaul in order to find this store.
dianthia R.The truck AC was out during a week of 96 plus degree heat in GA! In addition, I booked for one location only to be told I'd have to pick up at another mutch further away.
Michael S.Clean neat location was well equipped with supplies for moving. Vehicle was clean
Elaine P.The entire office team were very helpful
Annie W. | Overall ExperienceIt was a professional people and environment......
VICKIE D. | First ImpressionsThe facility is new and the staff is very friendly. I recommend them.
Lloyd P. | First ImpressionsWe had a great experience at this storage. The staff were extremely friendly and helpful indeed. We felt secure and that our things were safe.
Joseph M. | Overall ExperienceCustomer service was excellent, they were very nice and helpful. I highly recommend this location.
teresa M.All Workers There Are Very Helpful
Derrin S.I wish this could have been my original pick up location. They were very helpful.
Claudia S.Great customer service!
Larry W.Mrs Michelle have a great spirit in her job I love the welcome spirit, costumer service, patiently,
Marilyn P.Nothing everything was great.
Keyuna B.The truck struggled to drive to my location. It almost cut off on several occasions. The experience was below average.
Will H.Personal amable
CARLA W.It was a better than average experience with UHaul. My attendant was very informed and helped me with the online checkin. The return was a little rough because it was after hours and the UHaul site could not locate the truck. Everything else was okay.
KERRY B.The process for renting my U-Haul was seamless. The staff were friendly and efficient and they had to check ready for me when I got there. I couldn't of asked for anything more. Great experience
Anita W.Love the feeling that you get from the staff makes you feel like they appreciate your business
Charlene W.keep up the good work!
Ray D.Extraordinario servicio al cliente
JOHN B.Nothing The young lady helped me with everything Add do appreciate the customer service that your employees have thank you thank you thank you
Angelette B.With long distance travel not having cruise control is a real pain to drive and putting in a rear view camera for backing up helps parking. The truck is really barebones.
Homayoun K.This store has great customer service!!! The staff go over and beyond in making sure the customer get their needs met. Thank you store #763041
Twontinette S.Tavorris and Carnisha was some wonderful people very respectful, understood and was very patient and quick I would recommend anybody to this location â¤ï¸
janel E.Less expensive
claudia R.Great management witha great team at this location
MIke N.Did better than all other uhauls
Kendarrious S.The van was in need of service bad. All the service lights was on and when you would put the gear in shift it would make a loud clacking noise.
Geneva J.Good to rent u haul from here
Lamine F.Great experience
MICHAEL B.If you reserve equipment for customer you should have the equipment available when customer arrive.
Ondwell L.Good customer service
Lamine F.Prompt friendly service from the beginning to end
LaQueen S.I had a great experience. I thought I wasn't going to get my truck but the gentleman was so helpful he made my move much easier.
Carlisa G.The customer service was excellent!
Kevin B.Great customer service!!! Came thru when all other uhaul let me down
Demetrius J.Excellent customer service!
Demetria H.The unit are very cluster. Spacing are a mess not enough space to maneuver a vehicle. Storage is not secure for items, especially if rain. Also, after renting an Uhaul was off free one month rental that was not honored at time of moving in. Was told to call back in a month to speak with the manager… Really!
Lorna L. | First ImpressionsGracias
Lorna L.Excellent customer service. Thanks you
Joseph H. | Overall ExperienceVery friendly and help staff members
Katrina W.The staff is very respectful and helpful, especially the manager.
Carnisha W.The staff member who processed my return (he also processed my pickup) was extremely disrespectful at drop off. He had an attitude and was extremely upset when I returned the truck at the same level it was given to me (Gas light on almost empty) and I even had video evidence of how I received the truck as well. He first asked for the evidence and if it was time stamped (all pics/vids are it's the 21st century) and then once I provided the proof he said “well we don't accept that anyway so that's your problem I texted u a link to input your mileage and gas†and when I told him the text came in after the video and expired before I could in put anything he then said “what's that got to do with me?†And waved me off like I was some child. Then made few other snide remarks as he was walking off. His coworker who was present for the interaction (short woman with long locs) saw the video and let him know it was indeed on E and he ignored her and walked off. I left it all alone until I got my receipt where he charged me TWICE for gas and gave no credit for the day early return. At this point I want a full refund for this horrible humans behavior. He wasn't even in uniform, he wore a black shirt with a massive RIP in green on the back as well as a motorcycle helmet on his head with biker shorts. His motorcycle was parked in the middle of the traffic lane making it a one way instead of a two way. Him having a bad day doesn't mean he gets to make other peoples day bad as well. I'd rather buy a box truck on eBay then deal with this disrespect again. I've used uhaul for almost a decade and never have I ever dealt with anyone as aggravating as that bald head man child that considers himself an “employeeâ€. I gave two stars because of the woman (his coworker) and the truck. Everything else was horrible, the day I picked the truck up the systems weren't even working which is probably why the text wasn't on time. Never again
Steffon I.Great customer service from store representative from pick up to drop off.
Jamie H.I love Uhaul for all my business storage and personal storage too!
CHRIS E. | First ImpressionsI haven't rented a U-Haul truck in several years. I was very impressed with the quality of customer service I received and the cleanliness of the truck that I rented. Excellent location!
Sheila B.Nada
MURPHY A.Amazing staff
Dion M.I took the truck not even for 10 minutes I found out it did not sound right and returned it they charge me $50.20. Management sucks poor customer service.
ABUBAKARR T.I think that rhe service.at this location was on point from the time I walked in until the time I left. This location don't need any improving they are already on top
Carolyn S.Service was great and I was pleased
MICHAEL F.Everything was A1…thanks uhaul
FELICIA R.Clean inside of truck and explain all fee's .
RACQUEL H.The brother that helped me was all business and very good when it came to service. He made sure everything was straight with truck and dolly. Great experience
ROBERT M.Staff is awesome
Dion M.Better ways and less questionnaire
SHANQUEETA W.Great customer service.
YACOB H. | First ImpressionsI had a separate issue but the GM corrected it.
Tara J. | Online Move InI definitely recommend …Cheaper and reliable than most U Hauls
QUEALOSHA G. | Overall ExperienceAs long as i been coming to uhaul know problem!!! Always good
Jerome G. | Overall ExperienceTHANK YOU GUYS I LOVE TGE SERVICE AND THEY WENT ABOVE AND BEYOND TO HELP ME N MY DAUGHTER WITH OUR THINGS
PORCHIA H. | First ImpressionsThis have been by far the best service I’ve ever received a I highly recommend facility they went over and beyond to help me I wished there were more out here like them❤️
Shelia M. | Overall ExperienceThey had a issue taking down my email address correctly and that's that.
RODERICK W. | Overall ExperienceThe staff were a pleasure to talk to and very helpful.
SYED B. | Overall ExperienceThank you for being able to respond to The proFessional customer service that I receive here at U-Haul thank you everything when great
ANTHONY G. | First ImpressionsTavorris Moss and his staff are very helpful and professional.
CECIL M. | Overall ExperienceVery good
Cheikna D. | Overall ExperienceHats off to the staff at Southampton Road. You are just wonderful! I appreciate your excellent customer service! Many thanks and keep up the good work.
Cora R. | Overall ExperienceI was moving and the manger Tavorris Really help me out….. he was a blessing and I thank him
Decoya C. | Overall ExperienceThis store was very nice and saved I liked
Abdoulaye B. | Overall ExperienceExcellent staff and management
SADA H. | Overall ExperienceI has no complaints
MICHAEL A. | Overall ExperienceHello yes the manger an his team was GREAT......thank u so so much
ALFREDIA B. | First ImpressionsAll the many years I've been renting the u-haul units it always been my number one 1# out of all thanks again u-haul for making it work for me most of all MS.TRAVISE MG, AND WIFE.
MARK M. | Overall ExperienceCustomer service skills excellent keep up the good work guys
Derrek H. | Overall ExperienceI've always had a great experience with the staff.
RODERICK W. | First ImpressionsThey constantly blow your phone up every single day , even if your one day behind expect to get a call everyday after that maybe 4 times a day ...
Breonia G. | Overall ExperienceI especially appreciated how polite and helpful the staff and general manager Tavorris were
Alicia S. | Overall ExperienceThe owner as very pleasant and friendly. I had been in your airport location and the manger was the worst, I had really decided to try another brand but the South Hampton location is closer so I stopped and put my name on their waiting list. Once I got the call and went into the office it was like night and day due to the customer service. I've told so many people about my experience .
ALLAN F. | First ImpressionsI highly recommend and will always use this particular location as my " go-to"! Everybody is AWESOME!
VIDAL G. | Overall ExperienceKeep up the good work...
MICHAEL F. | Overall ExperienceThe management and staff at this facility is very professional and pleasant to work with. I must recognize manager Tavorris Morris for having such an awesome team who are eager and willing to help and give accurate information when needed. Thank you guys for all of your help. If I am in need of a storage space again, this facility WILL be my first choice. Keep up the good work. #415
Hewitt M. | Overall ExperienceGreat location, clean facility, very secure procedure.
MELVA G. | Overall ExperienceMy storage unit was leaking water inside and my things were covered with mold in less than 2 weeks after i stored my things there. I will never use this facility at all again
Anessa B. | Overall ExperienceOffice staff rude The facility in poor condition
Roselynn E. | Overall ExperienceCovid protocols in place, location easy to find, friendly staff, clean location.
MELVA G. | First ImpressionsWater leaked on some of my items and they got molded. I wouldn't have known if I hadn't moved out due to the recent rate increase. I like the location, but there are too many better facilities that charge less.
CHRYSTAL P. | Overall ExperienceThe manager was extremely customer friendly and professional. I loved the service that the employees provided.
Domonique T. | Overall ExperienceBeing new to the city Rodney was amazing! Super helpful
Thomas O. | Overall ExperienceExcellent service and the staff members we’re always willing to help you. 100 recommended
Jesus G. | Overall ExperienceOnly had problems with bugs and spiders getting into boxes.
Shellie L. | Overall ExperienceNo issues
omar b. | Overall Experiencesmooth transaction, truck and storage
willie K. | First ImpressionsEvery single person that I encountered was cordial, very professional, and EXTREMELY HELPFUL! Never had this type of experience and treatment in this type of setting, EVER! Kudos to the entire staff!
VIDAL G. | First ImpressionsGreat Service. Very Helpful.
lincoln f. | Overall ExperienceTevorious is a great manager
Tammie J. | Overall ExperienceThe staff is very terrible and rude and broke and carries a very stank and broke demeanor about themselves. The location from front to back smells like baby sht. Can not do proper business. Very unprofessional, my storage locker got broken into and they thought I did it myself and has the nerve to say I can't be on the property with a past due bill, when I was there to help a friend move there things out due to a mold infestation due to a bad roof and cracks everywhere the very feminine manager told me to give him 50$ cash so he could let me stay on the property
Ja Quan S. | Overall ExperienceThe process was quick and simple and the team was very helpful
Damitria W. | First ImpressionsThe manager is the best
Martha B. | Overall ExperienceThe manager and staff is very polite and helpful.
Trina L. | First ImpressionsThe assistant manager went above and beyond to accommodate me. The unit that I reserved was not available as promised. I was so upset, but she made everything right. I appreciate great customer service and empathy.
Tangelia S. | First ImpressionsGood job
Sylla D. | Overall ExperienceEvery time I come is always nice the staff and the manager is good people
Allen T. | First ImpressionsMy RV was damaged while being stored at U-Haul. Nothing was done. i would not recommend to a friend.
Jason S. | Overall ExperienceI have had this storage for over two years (moved out of town). During this time communication with the management was always unprofessional and rude! There were always extra charges out of the blue. (it seemed like my storage bill was always going up, besides the late fees) when I moved out completely, I noticed that a few items with gone. (my son Mongoose bike, my daughter doll house and a few of my glassware) I have called customer service several times and made complaints several times. Even after moving out he was still billing me.
Carol C. | Overall Experience