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Rebecca ACustomer Reviews for U-Haul Moving & Storage of College Park at Godby Rd
Testimonials From Recent Customers
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The staff was helpful and professional. They actually went over and beyond. My storage was secure and my furniture was clean when I moved out.
Kimberly T | Overall ExperienceWhen a customer comes in, you need to treat them like you want their business not like you're doing them a favor.
GERALD W | First ImpressionsEverything was good!!
antonie h | First Impressionsawesome 🤩 people ☮️❤️💯🙏🏿
NATHAN E | First ImpressionsI think the storage had a leak or mice found few droppings and some boxes look like they were wet then dried. They should spray for insects and rodents.
CHANDRALL D | Overall ExperienceThe interior of the truck was clean. Would I refer a friend, yes. Once I started driving the truck the first thing that I noticed was that the truck needed a major wheel alignment because it was hard to keep it in the road, a major break job because the breaks would go all the way down to the floor at times causing me to have to break really early, and a major tune up. The truck kept jerking and bouncing like it was going to cut off on me in traffic. So, it took me twice as long to start and finish what I was doing. That truck should not be rented out to anyone else until those major repairs are done. I was honestly scared to whole time I was driving the truck.
MERRILYN JMy items remained at my home during a home renovation project. the boxes worked out perfectly.
Bernita DAmazing people and service from this location.
JESSICA MThe move and move out process was smooth and unproblematic. Jarrett is one of the most amazing people here, he made the process very smooth. He was patient with me and all of the other customers. He knew almost everyone by name and assisted us often with tasks. The facility was kept clean by the janitors and they were so nice. The dedicated team here could teach a lesson to other locations. Amazing 10/10!
JESSICA M | Overall ExperienceNothing, great experience very nice and professional
TWILLA JExcellent staffing
Steve C | First ImpressionsSecond time using this location and it's always a breeze. Everyone is so nice and professional and I'm always in and out.
Terresa NMake sure the WiFi connection will all mobile phones. It's very vital that customers are able to connect to your system in the store. I came to pick up my truck to use for that day and return it that same day. And your system QR code did connect to my android phone. U-Haul have know that everyone does not own an iPhone. So this made a big problem for me trying get the truck and return the truck. I was very upset that the website did not work. I had call the customer service for help. After an hour trying to connect to U-Haul system. It is a dead zone area.
GALE PDorothea is awesome.
REGINALD HThe staff was very helpful, courteous, professional and supportive. I appreciate the service I received. I just could not maintain my storage any longer due to health issues and medical costs.
ROSEMARY S | Overall ExperienceI would recommend college park location, however, not JDS Hidden Treasures they are wicked and dishonest hardly there and we still have not received our deposits also the truck was dropped off with a little more than a quarter of a tank and they wrote it up as a little under a quart of a tank, thanks goodness we have the picture. I will not do anymore business with them and customer service is under poor, aweful
VERONIKA AWomen staff always always have an attitude even when a person is being kind and respectful lbut I absolutely love the Owner Tavarrus. He is very kind and assist professionally and calm all the time. I hve used this location atleast 4xs. I overlook the negativity and continue to b nice.
TENESIA M | Overall ExperienceThe storage unit cost kept increasing in a relative short amount time.
ROBERT W | Overall ExperienceI found the staff to be helpful above and beyond what would be required to do a good job. The manager Tovarris was helpful from the start of my rental until the day I moved out. The facility was clean and well-maintained. No sign of pest or any damage to my property. I would not hesitate to recommend this U-Haul to my friends and family.
Lisa E | Overall ExperienceNothing. Keep doing what you do.
PAULETTE RI was highlt satisfied with everything. I would definitely use them again.
Sheila H | Overall ExperienceEveryone was super helpful. Thank you!
CHAD HExpectation is return truck with at least 1/4 fuel but 1/4 fuel is not provided
ODeria BI'm at the one on Godby rd. And everyone is so friendly and very helpful. I've never had a problem with anyone. Every one is just superb in there.
CHIQUITA T | First ImpressionsKeep doing what you are doing the Reps at the location were Top Tier and delivered great Customer Service!
JOHN GExtraordinario servicio al cliente
Terrence ZThank You All So Much my experience was long term you all kept me updated on all small issues customer services was great in person and on the phone ❤️ Cydrina Tolbert
CYDRINA T | Overall ExperienceN/C
Allen S | First ImpressionsN/C
ALLEN SI think, there should have been prorated fees.
DEBORAH H | Overall ExperienceContinue the good work
CARLOS TThere was an initial issue with my bill. Apparently I was charged for two units but only informed of one at the time of move in. The staff didn't inform me about the issue of the other unit until three months after moving into the unit. Once I was made aware I asked about the difference in prices which obviously change throughout the seasons and when I'd receive credits or a refund to which I was told I could receive until I moved out months later. Definitely an unpleasant experience all around honestly because the units themselves are severally over priced for the area and quality of the property. I didn't receive a clicker to get inside the property and the gate code is not conducive to punch from the vehicle. For uhual to be the company it is, they could do better.
Delaney R | Overall ExperienceAll is well
JAMES GGreat personality!!!
Kelly M | First ImpressionsSmooth transaction
TAMMIE GSeveral issues.
BERNARD HThe door on storage unit 20 is in dire need of repair
MARK D | Overall Experience"I had an outstanding experience at this U-Haul location, thanks to Mr. Moss! From the moment I walked in, he was professional, friendly, and incredibly helpful. He took the time to explain all my rental options, ensured I had the right equipment for my move, and made the whole process smooth and stress-free. His attention to detail and excellent customer service truly set this location apart. If you're looking for a hassle-free experience with a knowledgeable and courteous staff, I highly recommend visiting Mr. Moss and his team. Thank you for making my move so much easier!"
JAMESHA WGreat service!
Lisa GExperienced a longer waiting time at this location than others that I have visited. After a long waiting period trailer was not present at the particular parking area making the whole experience more hectic.
PERRY KGrest experience. Cool staff
JOEL HGreat service coming and going.
Charles GThe customer service was very rude. The young lady who dealt with me was very rude and her choice of words where very ignorant. From in person to a call over the phone for help. I will never come back and she wouldn't give me the information to the manager
SANDRA JTrevor was good to us thank you so kindly and I will refer him to people
TIA H | Overall ExperienceThis just must have been my U-Haul special moment. The staff (Definitely Damion and another elderly gentleman) were awesome. Also the young man when I checked in to return the truck. Super super friendly and helpful and patient. They were very attentive and made me feel safe being a female alone. The unit area is clean as well. They look out for your safety as well, which is very important for a lone single female in an unfamiliar area and town.
FAIDGRUS HThey wrote the wrong mileage down and tried to charge me for it. Now im banned from Uhaul because of terrible employees and uhaul poor franchise .
Miraqle SMy experience was not a good one. Definitely don't recommend this UHaul storage facility to a friend or relative. They won't show you will your unit will be and not only that, they won't tell you if they placed you in a unit that has you in a dead end and the only way out is to back up the uhaul around a curved area. They assume everyone is well experienced in truck driver.
Denise R | First ImpressionsI am homeless and disabled. The facility didn't even try to work with me to save my belongings from auction, they just auctioned it off. All of my children's pictures, rewards, momentos, etc etc etc sold for $60 bucks. I am a single Mother of 4 sons. I spend over 26 years collecting those things for my sons as a single parent and now their gone forever.
Christina B | Overall ExperienceMrs Dorothea and the general manager Travorris were excellent, friendly and professional, Great service
Lesley H | First ImpressionsHave a truck assigned when a reservation is made and not have the customer scramble to other facilities to get a truck and charge them double the price! Have better customer service support! Remember to be humble; the customers hard earned money pays salaries! Do better !!!!!!!
CHRISTINA IFriendly and professional staff
FREDDIE U | First ImpressionsTavorris the General Manager was awesome! Hands down nothing else to discuss.
Shanoda T | First ImpressionsThe staff was warm, friendly and very helpful 😇
SANDRA FJust keep up the good work, great selection & excellent customer service service.
ROBERT BTire gage needs to be replaced. The door was hard to close .
MELVIN LThe staff were warm and welcoming. They were all working together as a team.
SANDRA FNothing I was very pleased with everything
Consulelo dVery helpful and polite
Ayo M | Online Move InGood customer
ZIKEE SEnsure trucks have enough fuel prior to dispatching to customers
CANDACE DContinue your excellent service and your employees are friendly ,helpful and very much appreciated
TYRUS CThe truck I had stopped moving while driving other than that everything was good.
KYRA BMr. Miss is exceptional!! Great customer service, professional and friendly!!
SHARON BN/ A
BOSEDE BExtraordinario servicio al cliente
KAMEL Tmiscellaneous charges ,poor customer services representative
MOHAMED KI am disputing the $200 charge for accidental locking the keys inside the vehicle.
KENNETH SExtraordinario servicio al cliente
LAQUITA ANone! Everyone was helpful!!!
THOMASINA CThe staff was great and nice I was really pleased with my service and great deals!! Thanks I will definitely recommend to a friend.
JUCQUES C | First ImpressionsGood location fast check in process. They only thing I would recommend is that the location gets tap pay service being that we are in 2024 and most people pay with tap now.
DEJA JGreat service
Gwen BTons of rat dropping outside of my unit and it always smells like urine.
Latifa W | Overall ExperienceEmployees at this location made the move out process simple. Staff was friendly and greeted me with smiles. The person that unlocks units, I think his name is Mr. Larry, was exceptionally helpful, I appreciate his generosity in helping me. Also, checkout was a breeze with Talesha. She gave me much needed laughs. So, I recommend this uhaul at South Hampton Rd for storage or trucks!!
Tastasheia S | Overall ExperienceExtraordinario servicio al cliente
KAMEL TI do think there should be a more convenient way to move out
Maya D | Overall ExperienceYou have always helped me over 50 years, when I needed you the most you were there. Thank you Thank you Thank you 殺 Miss Jacquetta Johnson
Jacuetta JI am grateful for the service of U-Haul. I started with the move from Spartanburg South Carolina transport my goods to Georgia in 2018 March 3 I’ve used that facility Storage for six years I give them five star for their management And Service For a safety and liability under Mr. Tavorris Moss
MARGARET T | Overall ExperienceI absolutely love my experience here I bypass so many other uhaul and storage places just to come here for all moving needs. GRACIAS
Ykeshia M | Overall ExperienceElderly lady in the front is rude and unprofessional
DARRIONA EThey keep harassing me about a strorage unit I don't have.
Samantha M | Overall ExperienceThe attendant acted professionally
Christian D | First ImpressionsOK
LAMAR TI loved it! Great space for a great price! Thank you all.
SAABIRAH BEverything was awesome! Thank you
NORJUAN PEvery person from the phone to check out to the checkin and the truck. All were professional, knowledgeable, helpful. Great peace when moving. Thank you all for making our move awesome!!!
NORJUAN PThe best location and staff in the world!
KARMETA FClean, helpful and nice staff.
shawn H | Overall ExperienceMy items were stole and I know it was the staff that did it! I got into it with the manager and his employee about her disrespecting me as a customer and and mr Ross- or moss took his employee side as if she wasn't wrong didn't enjoy this experience at all
Curtis C | Overall ExperienceThis is really a ghetto uhaul. One of my storages were stole (everything in it) and I was NOT reimbursed.
Shontea M | Overall ExperienceThank you all for making this move as easy as possible
Ykeshia M | First ImpressionsGreat costumer service from all of the staff, very nice & clean! 10/10
shakita t | Overall ExperienceExcellent service
CHADISE K | Overall ExperiencePerfectly fine for me
MARCKENZY A | Overall ExperienceFriendly staff and excellent customer service. Always very helpful with even the little things, like not quite being able to get your unit opened or closed.
SABRINA W | Overall ExperienceExcellent service and great staff of people.
James H | Overall ExperienceThanks to Tavares
Anthia C | Overall ExperienceThe staff at this particular location went above and beyond to assist me even though I had to make a last minute change. Would highly recommend. Just about the best customer service I've experienced while moving.
NICHOLE D | Online Move InThe staff were very helpful
Aja S | Overall ExperienceMy storage is in need of some repairs. Even though I knew this ahead of purchasing, the storage roof is falling down and flap on the door needs to be replaced. I didn't have any other issues with my unit. The facility is well maintained and staff was always nice to me. Thank you for protecting my things.
MArcus W | Overall ExperienceI forget her name, it started with a T, she was amazing. Tavorris was antagonistic, saying he would charge me for leaving trash in my unit even though I called to communicate I don't have a vehicle and couldn't reasonably move all of that heavy stuff to the dumpster at the front by the gate. "T" came by with Aaron and said I could call when I was ready and they would help me with the trash. She Aaron and Rhonda are the saving grace of this uhaul. Won't recommend and won't return due to Tavorris attitude but I greatly appreciated the compassion and assistance from the rest of the staff!
Lydia D | Overall ExperienceI Have Storage There Twice and It was very Pleasant
TADZIA L | Overall ExperienceStaff was friendly and knowledgeable and the facility was very well maintained.
Latanza F | Overall ExperienceThe manager check me in I forgot his name he was so professional nice sweet his customer service is outstanding please give him a bonus lol definitely glad I came in today.
Tylar W | First ImpressionsStorage has roaches I'm moving into a brand new house And my stuff have bugs all in it. I took my stuff out and put it in another container so. Can bomb it. Never use this storage again.
Antwaun C | Overall ExperienceTavorris and Staff provided great customer service. Easy to talk to and good at explaining how rental process works. Great employees!
Tracy C | First ImpressionsVery good experience I was caught off guard.....in a very good way well done UHaul.
Marlon P | Overall ExperienceWhen i moved into the unit, it was not cleaned from the last renter that used the unit. When i told the front desk, they did nothing to attempt to rectify the situation and due to a time restraint, i had to clean it out myself. While renting, i would get random messages days before my payment was due, advising me to make a payment but the messages were inconsistent and were not AI generated.
Tiana R | Overall ExperienceThey are all rude and do not give a friendly explanation, no explanation of anything, and then when you ask questions they act like your getting booked in at a police station,they charge whatever they want and then keep changing your card after you either return a truck or close out a storage unit properly uhal does not hire respectful staff at all
LAUREN R | Overall ExperienceMuch better experience than the location 6min away.. I should have brought all of my business to this location...
ADRIAN P | First ImpressionsGREAT great Great Customer Storage, with staff I hate I forgot her name....Sorry, General Manager was great as well. I have seen that can customer service and help like that in a long long time.
CATHY R | First ImpressionsThe staff was very helpful and knowledgeable. The storage area is well maintained.
THERENNA S | First ImpressionsHarass you if payment is late call over and over ridiculous.
Marvista L | Overall ExperienceThe lady was very friendly and helpful
Danitra S | First ImpressionsWell Nice customer service and up to date facility
Eduardo C | First ImpressionsIt's always one bad apple in the bunch, the women with those nails at front desk is unprofessional, nasty attitude, tacky, an unknowledgeable. Everyone else was Great!!!!
Amber R | Overall ExperienceGM and Team were super accommodating and helpful. They made suggestions I wasn't cognizant of and I truly appreciated it as my move was under duress. My rental was short term, (just under two weeks), but that doesn't negate the helpfulness of those involved. Truly happy to have done business with this location.
Stacey B | Overall ExperienceGood service
Damond H | First ImpressionsSome storage facilities do not have enough room to get larger items into the doorway but this facility does, in addition to the friendly staff and clean facilities. This is the best place I have been to.
Lloyd P | Overall ExperienceI'll recommend it any day Top notched Thanks so much
ROSILDA A | Overall ExperienceMy in store rep was Rhonda McCormick. She was professional, courteous and patient. She had the right demeanor for the position because I was moving by myself and a bit anxious but she took her time and answered all the questions. I actually ended up upgrading my storage size at the very end of the transaction and she accommodated without looking annoyed. Great customer service!
Paola B | First ImpressionsLocation is clean and the staff we’re amazing
KAMESHA W | Overall ExperienceThe "young" lady making my ttuck rental needs to speak up when communicating with customers -I could barrly hear her & had to keep askkng her to repeat what she said. Also, when it comes ro rental hours, it would be helpful if she or every employees would let the customers know what their options are and the rates. For example: 6 hours is $49.99 12 hours is $60 24 hours is $49.99, etc..etc… All employees were friendly & polite. But the young lady needs to speak a little louder
Karen B | Overall ExperienceSo far, l recommend an overall good rating.
BEVERLY S | First ImpressionsIt took extremely to long to transfer a unit. Otherwise,everything went well.
Bernard C | First ImpressionsPrompt and energetic service
Mario B | First ImpressionsKeep up the great work
TRAVIS F | First ImpressionsI was over charge by $1000.00- still waiting for you to credit my funds back to my account
Karen B | First ImpressionsGreat experience
Stephanie K | First ImpressionsThis was my very first experience with a storage unit and I must say I was very pleased
TAMMY S | Overall ExperienceI read reviews before coming to this location...I must admit ..I was skeptical...plus upon arriving, seeing a customer to two have issues...but I expressed my concerns to the manager Tavarris / Carnisha...they assured me those reviews were from ppl who had their own issues..lol...at the end of the day...I received a storage..first month free! I received excellent customer service...and the facility was clean and safe! I recommend this location if ur looking for storage n moving trucks.
Terri J | First ImpressionsMy storage items suffered water and sand damage. So far, I can not tell if ìtems are missìng. I am glad to have my belongings with me.
ledelma m | Overall ExperienceThe management and staff were excellent. They cared about my particular situation and provided solutions that work for me and my family. I would not hesitate to recommend this location to others who have complex travel needs. The facility was clean, well organized and presented well. The staff were professional, courteous, and very very kind which is a quality that is missing in a lot of our customer service interactions these days. Their pricing is fair and even more reasonable than some of the other U-Haul facilities in the same area.
Lisa E | First ImpressionsKeep up the good work
KHADIDIATOU M | First ImpressionsTavorris Moss is such an amazing person. His service was outstanding and very friendly. Would recommend this location to friends and family.
Kevin W | First ImpressionsU-Haul switched me to this location after I selected another. Not only were they convenient but they were also very accommodating. Not only would I recommend this location but I'll definitely be doing more business with them in the future!
CYNTHIA T | Overall ExperienceThanks for your service
Gudus B | Overall Experience🙏🙏BLESSED BLESSING TO HAVE MET A COURTEOUS, FRIENDLY AND WELL INFORMED PLEASANT STAFF OF PEOPLE WITH GREAT CUSTOMER SERVICE 🙏🙏 THANKS FOR ALL OF YOUR HELP AND YOU GUYS BE BLESSED 🙏🙏
Melody H | First ImpressionsUpon my initial visit to the indoor climate control unit, I observed the entire row's lights were out, making it challenging to see. As a woman, I find this unsafe. Not pleased to discover the unit in a dark location, contrary to the expected well-lit environment. Informed the manager; awaiting resolution. Will revisit later this week, and if the lights are fixed, I'll update my review.
Roslyn E | First ImpressionsThe service is great. The only problem is the grace period for paying your bill is too short.
NONA E | First ImpressionsThe experience here was amazing! Staff was super professional and friendly. This location has definitely set the bar high and I won't be going anywhere else for my storage needs! Thank you for everything.
BRITTANY M | Overall ExperienceThanks for ur friendly staff
ANGELA L | First ImpressionsEverything was clean! All employees that I met was very nice and friendly.
Angel C | First ImpressionsGracias
May-Lee b | Overall ExperienceI love this place. Never had a bad experience once, even when I got behind on my bill. They worked with me. Everyone super nice. Thanks U Haul
Anissa S | First ImpressionsTelesha M is the best .. in my time of need she helped with all my reservation and made me feel safe and secure … You have one of THEE best top employees .. If I’m ever in Atlanta passing by I would def recommend this place and love to stop by and say hi.. Customer services A+ Communication A+ Connection A+ Cleanness A+ Overall A+++++ Thank you for everything Joel
fred b | First ImpressionsThe parking lot is a mess
GREGG D | Overall ExperienceSome outside storage need maintenance for leaks.
Eric G | Overall ExperienceGracias
TOMIKA S | Overall ExperienceThe staff is always very helpful, professional and friendly.
RONALD M | First ImpressionsThe BEST CUSTOMER SERVICE I EVER EXPERIENCED KEEP UP THE GREAT WORK
LILMIZZ H | First ImpressionsStaff was very professional and helpful. Your facility has a security issue. Staff uses rental units number as access code. That allows anyone who knows a unit number to have access. If unit gets broken into it your fault. Also, access to storage building is too accessible. Anyone walking off the street can access your air condition units. Lack of security is a problem.
RAEBURN J | First ImpressionsFriendly and helpful staff! All my needs were met with professional service. ¡Gracias!
Linda W | Overall Experiencegood storage
ADEBAYO S | First ImpressionsMy unit items became mildewed and molded after only being there six months. I had to relocate one of my units upstairs. The other unit was marked for auction, even though I've paid every month on time and no one knew how or why my lock was cut and thrown into the unit and replaced with another lock that I didn't have a key to.. I was never notified of anything . I paid all of that money for over a year and it was probably one of the worst storage experiences I have ever had. Feel free to call me or email me I will be more than happy to explain any of the situations I have mentioned in detail.
kimberly h | Overall ExperienceYou have a fantastic staff. Very efficient and friendly. I really appreciate the entire team. Well managed and maintained. Facility was always clean, even the restrooms. Thanks for great service. Wish more facilities were run like this one. Sheila A Chalmers, a very satisfied customer!
SHEILA C | Overall ExperienceMy main issue with this storage facility is entering and exiting the gate. It's poorly designed and unsafe especially exiting the gate and the gate. Also some of the staff can be rude and pushy. Great prices though! And a nice manager!
Samantha B | Overall ExperienceBueno
Mamadou S | Overall ExperienceStorage unit should have been free for first month because I also rented a truck but at the very last minute my truck reservation was changed by U-Haul on 5400 Old National Hwy and made me ineligible. It feels like a last ditch scheme to deceive a customer into paying for first month instead of receiving a free month as advertised and it's very unfair to me because I am a disabled single Mom of 4 sons being evicted and going into a temporary hotel with my boys. We need all the money we can keep and it for sure will hurt us having to pay the $100 for storage now when I was hoping it wouldn't start until October. I was even under the impression the storage unit would come with a free lock and was told that would cost $10 so I didn't purchase it. Also I never received the dolly that I was charged for so my sons are having a hard time lifting our belongings. The staff was great, however the services and schemes made it terrible. After this storage and truck rental contract is complete, I probably won't choose U-Haul again. I was bamboozled from the start. And that's very unfortunate.
Christina B | First ImpressionsThe general manager and his staff were awesome and compassionate durning my families time of need.
CARMEN H | Overall ExperienceI've used that location several times it's always clean and staff and management are always polite and very professional
MICHAEL W | Overall ExperienceKeep up the good work
Kimberly D | First ImpressionsA brown table that was part of items stored at the storage facility was missing and when I contacted the office I was told they never saw the table
JOHN A | Overall ExperienceMy unit was ok until a severe storm reared showed up and destroyed half of my boxes and some of the items inside them because the ceiling caved in and moved things around! It made it very difficult to open the storage door. Thankfully a staff member was so kind to help me. Wish I could remember his name though. I'll never rent an outside unit again in Georgia. (Smile) 珞
RENEE L | Overall ExperienceI was very pleased with my move-in experience. I'm familiar with this facility because I'm familiar with this community and I thought it was only fair to patronize with what I am familiar with. The staff was great & I pray that my belongings are safe during the duration of my stay.
KHAYYAM H | First ImpressionsAgents were friendly, courteous, and very professional
PAMELA s | Overall ExperienceI love those guys they help me when no one else was there ❣️❣️
gleneast b | Overall ExperienceGreat service!!!
annie h | Overall ExperienceBueno
RONALD B | First ImpressionsEach time that I've visited this location the management and stuff are always very professional and welcoming
MICHAEL W | First ImpressionsI loved everything about this facility and it's management! Just didn't care for the frequent price increases.
Regina P | Overall ExperienceI came to the storage and found out there was bugs and roaches in my things. I came and got my things out before my things was infected with bugs. But, rather than that I like the storage and the staff was very helpful.
cindy S | Overall ExperienceGreat experience for me. Everyone was helpful.
danny m | Overall ExperienceGreat customer service clean environment and always willing to help with what u need
KAMEL T | First ImpressionsAlthough the storage was a great place it has an awful odor
CANDACE W | Overall ExperienceI just don't like that they started raising the storage fees. There were 2 fees within the year, not even a year apart.
Neena P | Overall ExperienceI wish I knew the names of all of the store representatives, but I know I had some for of communication and help from about 6/7 different employees. Every single one of them were amazing!
RAEVON I | Overall ExperienceStaff was amazing. So helpful and kind
IESHIA W | Overall ExperienceThe staff was very nice and knowledgeable. I appreciate their patience and smiles.
YaMya J | First ImpressionsI find that the price was not competitive and was quite high…
Oreoluwa A | Overall ExperienceI am happy and pleased with my experience with U-haul
glenn r | Overall ExperienceThe staff was customer service savvy. Patient and kind, pleasant and most of all efficient. If you could duplicate the entire staff that would be fantastic! Thanks for hiring them!!!
SHEILA C | First ImpressionsThis place is top of the line clean 24 monitoring you can’t beat that.
Fallon H | First ImpressionsThey worked with me
RENITA B | Overall ExperienceVERY HELPFUL!!!
Sharvona K | Overall ExperienceRespect
Michael A | Overall ExperienceThank you Atlanta, GA. Godby rd.location A1 customer services and protection.
Karen J | Overall ExperienceWell done and good people. Was very happy.
BENTORIA R | Overall ExperienceI am very grateful to have a team of people that care and take pride & love the customers They are beyond amazing when it come to us customers Thank You for everything
Tywanna B | Overall ExperienceThe staff was very helpful and courteous. Customer Service was excellent.
Rosalyn J | First ImpressionsCustomer service is always excellent
TRAVIS B | First ImpressionsEVERYTHING AND EVERYONE WAS GREAT!!!!
Anthony S | First ImpressionsNices people
Devonta W | Overall ExperienceSo far i find everything great
lindsey w | First ImpressionsFriendly and knowledgeable.
DeAmbre M | First ImpressionsThe staff was amazing, they really extended the extra hand when needed. I would highly recommend this facility to others.
MARLA M | Overall ExperienceThe morning staff customer service is excellent.
Anita R | Overall ExperienceGreat customer service. Thank you
Joseph H | Overall ExperienceGracias
KEITH C | First ImpressionsGood costume service
TRACY P | First ImpressionsThe staff were always helpful and respectful. Everyone is generally nice. The facility was secure at all times. Honestly, I would rent another storage unit here. I never saw the front door sitting open like public storage. One con is the price but you get what you pay for .
KHADIJAH B | Overall ExperienceI already have. Ms. Williams was EXCELLENT!
Geneva S | First ImpressionsRoach problem needs to be eliminated
Brianna P | Overall ExperienceThe staff was awesome during our transition.
CARMEN H | First ImpressionsI will always come bk
darrin r | Overall ExperienceGood customer service
Dem I | Overall ExperienceUhaul made my transition between homes a breeze! The staff was more than smiling faces. They over extended their services!
CRISTINA P | Overall ExperienceRequest for available storage call not applied.
CLARICE G | First ImpressionsI had no issues.
Alisa H | Overall ExperienceThey had more than enough proper equipment to handle the move that was being handled.
Genia E | First ImpressionsI was very surprised and impressed with this location. I'm happy my first option for a truck was booked or I would have never found this one. I love the newness and the security of tha facility. The staff was great and super helpful too.
TAMARA H | First ImpressionsThanks for 3 safe secure years of storage!
Kenya J | Overall ExperienceManager and staff very professional and customer service oriented which is why I actually extended my storage unit from 1 month to about 6 or 7 months.
SHARON C | Overall ExperienceExcellent Service Have Wonderful Bless Morning
BIANCA A | Overall ExperienceOn my way back home to Las Vegas can you recommend me to a storage there
Freddie W | Overall ExperienceGreat rates for units and different options to access the hard at your convenience was awesome
Frederick K | Overall ExperienceVery much clean an the staff is very friendly I recommend
Janel E | Overall ExperienceI think that U-Haul is a very nice place to do business with as well as to do business for. I would and have recommended my family and friends to your company as patrons and employees
Anthony S | Overall ExperienceAwesome Service, Awesome Customer Service… Thank you All for your Assistance yesterday.Great Staff
Sheila B | First ImpressionsI have truly enjoyed the uhaul storage experience. My things were safe and secure. The staff was pleasant to speak with, very knowledgeable and assisted me with my needs and the location is perfect. I would definitely recommend this storage facility to people.
Lizborne Y | Overall ExperienceI was greeted right away, staff was super friendly, the owner was so helpful and worked quickly and even helped me move around my uhaul drop off so it was more convenient for me when i had to fly out. Fantastic experience and even better staff.
Josh K | First ImpressionsThe staff were very helpful and accommodating. If ever needed again I would definitely utilize this facility.
miecha w | Overall ExperienceFound a live roach in one of my bags
Hayden B | Overall ExperienceNice and helpful staff.
KHADIJAH B | First ImpressionsI will always come back due to excellent customer service and Mr Trevaris treat me like FAMILY!!!
darrin r | First ImpressionsThe staff definitely went above and beyond when it came to helping me find adequate storage.
CONNIE d | Overall ExperienceGreat customer service!!! Very helpful!!!
Mattie B | First ImpressionsCustomer service was Excellent!!!
Sharon A | First ImpressionsI’ve filed a lawsuit against you guys pertaining a terrible matter my things were trashed so I was told
ELIJAH C | Overall ExperiencePrices too high
Linda P | Overall ExperienceGlad I chose you guys
ANITRA R | First ImpressionsExcellent Service Thank You
BIANCA A | First ImpressionsThe customer service was outstanding at the time of my visit. The manager was helpful and so was the staff.
LATRINA A | Overall ExperienceThe best experience I have ever had with moving and rental
eric m | First ImpressionsFantastic Customer Service. Best I've had since moving to Georgia. SUPER refreshing.
DANA B | Overall ExperienceI had high amount of mold on my things that came from the storage that had a leak inside the building. I was also told the u it was climate controlled but once noticing the mold I was told it was not climate controlled.
CLINARD S | Overall ExperienceUhaul on Goby Rd is ran by a professional manager Tavorris and team workers have excellent customer service skills. Especially with the type of neighborhood and customers that come in. You guys deserve more than an average rate. Thank you Tavorris and team.
Aundra C | Overall ExperienceCan't remember the name of the lady that initially checked me in but she was AWESOME as I changed my mind on the size of the room several times and she never got bothered as she was generally concerned with making sure I got the right size room to suit my needs. The General Manager was cool and helpful as well. Good experience overall.
RASHAAN M | Overall ExperienceTavorris, an his staff an the most polite an helpful staff, I didn't know what I wanted or needed. An they worked with me till they found out which unit I needed. An the space I needed. So yes I would recommend this location to everyone I know.
Chris S | First ImpressionsStuff very helpful and handly of all my needs
CHARLENE W | Overall ExperienceAwesome 👏🏿 place
Nathan E | First ImpressionsEveryone was nice and helpful Got me what i was looking for thank
Brenda B | First ImpressionsGave my reservation away after I booked it talking about first come first serve not professional
Jose V | First ImpressionsVery very good customer service and just overal great people.
Z'NASTASHA G | First ImpressionsTavorris and Ms. Dora went above and beyond to accommodate me. I had such a terrible experience with U-haul customer service call center prior to my out of state move. But when I got to his storage facility he and Ms. D treated me with care and I truly needed and appreciated that. If it wasn't for them and his staff I wouldn't have used U-haul EVER again. Thank You so much Tavorris and Ms. D.
Lizborne Y | First ImpressionsI was very pleased with the service.
Charlotte J | First ImpressionsDesk staff was great
Mary B | First ImpressionsThe entire office team were very helpful
Annie W | Overall ExperienceIt was a professional people and environment......
VICKIE D | First ImpressionsThe facility is new and the staff is very friendly. I recommend them.
Lloyd P | First ImpressionsWe had a great experience at this storage. The staff were extremely friendly and helpful indeed. We felt secure and that our things were safe.
Joseph M | Overall ExperienceThe unit are very cluster. Spacing are a mess not enough space to maneuver a vehicle. Storage is not secure for items, especially if rain. Also, after renting an Uhaul was off free one month rental that was not honored at time of moving in. Was told to call back in a month to speak with the manager… Really!
Lorna L | First ImpressionsExcellent customer service. Thanks you
Joseph H | Overall ExperienceI love Uhaul for all my business storage and personal storage too!
CHRIS E | First ImpressionsGreat customer service.
YACOB H | First ImpressionsI had a separate issue but the GM corrected it.
Tara J | Online Move InI definitely recommend …Cheaper and reliable than most U Hauls
QUEALOSHA G | Overall ExperienceAs long as i been coming to uhaul know problem!!! Always good
Jerome G | Overall ExperienceTHANK YOU GUYS I LOVE TGE SERVICE AND THEY WENT ABOVE AND BEYOND TO HELP ME N MY DAUGHTER WITH OUR THINGS
PORCHIA H | First ImpressionsThis have been by far the best service I’ve ever received a I highly recommend facility they went over and beyond to help me I wished there were more out here like them❤️
Shelia M | Overall ExperienceThey had a issue taking down my email address correctly and that's that.
RODERICK W | Overall ExperienceThe staff were a pleasure to talk to and very helpful.
SYED B | Overall ExperienceThank you for being able to respond to The proFessional customer service that I receive here at U-Haul thank you everything when great
ANTHONY G | First ImpressionsTavorris Moss and his staff are very helpful and professional.
CECIL M | Overall ExperienceVery good
Cheikna D | Overall ExperienceHats off to the staff at Southampton Road. You are just wonderful! I appreciate your excellent customer service! Many thanks and keep up the good work.
Cora R | Overall ExperienceI was moving and the manger Tavorris Really help me out….. he was a blessing and I thank him
Decoya C | Overall ExperienceThis store was very nice and saved I liked
Abdoulaye B | Overall ExperienceExcellent staff and management
SADA H | Overall ExperienceI has no complaints
MICHAEL A | Overall ExperienceHello yes the manger an his team was GREAT......thank u so so much
ALFREDIA B | First ImpressionsAll the many years I've been renting the u-haul units it always been my number one 1# out of all thanks again u-haul for making it work for me most of all MS.TRAVISE MG, AND WIFE.
MARK M | Overall ExperienceCustomer service skills excellent keep up the good work guys
Derrek H | Overall ExperienceI've always had a great experience with the staff.
RODERICK W | First ImpressionsThey constantly blow your phone up every single day , even if your one day behind expect to get a call everyday after that maybe 4 times a day ...
Breonia G | Overall ExperienceI especially appreciated how polite and helpful the staff and general manager Tavorris were
Alicia S | Overall ExperienceThe owner as very pleasant and friendly. I had been in your airport location and the manger was the worst, I had really decided to try another brand but the South Hampton location is closer so I stopped and put my name on their waiting list. Once I got the call and went into the office it was like night and day due to the customer service. I've told so many people about my experience .
ALLAN F | First ImpressionsI highly recommend and will always use this particular location as my " go-to"! Everybody is AWESOME!
VIDAL G | Overall ExperienceKeep up the good work...
MICHAEL F | Overall ExperienceThe management and staff at this facility is very professional and pleasant to work with. I must recognize manager Tavorris Morris for having such an awesome team who are eager and willing to help and give accurate information when needed. Thank you guys for all of your help. If I am in need of a storage space again, this facility WILL be my first choice. Keep up the good work. #415
Hewitt M | Overall ExperienceGreat location, clean facility, very secure procedure.
MELVA G | Overall ExperienceMy storage unit was leaking water inside and my things were covered with mold in less than 2 weeks after i stored my things there. I will never use this facility at all again
Anessa B | Overall ExperienceOffice staff rude The facility in poor condition
Roselynn E | Overall ExperienceCovid protocols in place, location easy to find, friendly staff, clean location.
MELVA G | First ImpressionsWater leaked on some of my items and they got molded. I wouldn't have known if I hadn't moved out due to the recent rate increase. I like the location, but there are too many better facilities that charge less.
CHRYSTAL P | Overall ExperienceThe manager was extremely customer friendly and professional. I loved the service that the employees provided.
FREDDIE D | Overall ExperienceBeing new to the city Rodney was amazing! Super helpful
Thomas O | Overall ExperienceExcellent service and the staff members we’re always willing to help you. 100 recommended
Jesus G | Overall ExperienceOnly had problems with bugs and spiders getting into boxes.
Shellie L | Overall ExperienceNo issues
FABIAN B | Overall Experiencesmooth transaction, truck and storage
WILLIE K | First ImpressionsEvery single person that I encountered was cordial, very professional, and EXTREMELY HELPFUL! Never had this type of experience and treatment in this type of setting, EVER! Kudos to the entire staff!
VIDAL G | First ImpressionsGreat Service. Very Helpful.
lincoln f | Overall ExperienceTevorious is a great manager
Tammie J | Overall ExperienceThe staff is very terrible and rude and broke and carries a very stank and broke demeanor about themselves. The location from front to back smells like baby sht. Can not do proper business. Very unprofessional, my storage locker got broken into and they thought I did it myself and has the nerve to say I can't be on the property with a past due bill, when I was there to help a friend move there things out due to a mold infestation due to a bad roof and cracks everywhere the very feminine manager told me to give him 50$ cash so he could let me stay on the property
Ja Q | Overall ExperienceThe process was quick and simple and the team was very helpful
Damitria W | First ImpressionsThe manager is the best
Martha B | Overall ExperienceThe manager and staff is very polite and helpful.
Trina L | First ImpressionsThe assistant manager went above and beyond to accommodate me. The unit that I reserved was not available as promised. I was so upset, but she made everything right. I appreciate great customer service and empathy.
Tangelia S | First ImpressionsGood job
Sylla D | Overall ExperienceEvery time I come is always nice the staff and the manager is good people
Allen T | First ImpressionsMy RV was damaged while being stored at U-Haul. Nothing was done. i would not recommend to a friend.
JASON S | Overall ExperienceI have had this storage for over two years (moved out of town). During this time communication with the management was always unprofessional and rude! There were always extra charges out of the blue. (it seemed like my storage bill was always going up, besides the late fees) when I moved out completely, I noticed that a few items with gone. (my son Mongoose bike, my daughter doll house and a few of my glassware) I have called customer service several times and made complaints several times. Even after moving out he was still billing me.
Carol C | Overall ExperienceMs allision was so helpful im so grateful to have met her
Tammie J | First ImpressionsMy very first experience with a storage facility and a great one it was minus outside weather conditions. I now have the knowledge that I need a climate controlled unit. Overall the staff was very helpful the General Manager was amazing. Would recommend to friends and use again if needed.
Shonta H | Overall ExperienceThe staff was very helpful and friendly. The storage space was nice and clean.
Renee M | First ImpressionsThe associate had a smile and was very knowledgeable in assisting me with the size unit I would need.
Joyce W | First ImpressionsThe manager is great!
Josette H | First ImpressionsU-Haul at Godby road was a great experience for me for three years with my things in their storage , the manager and assistant manager was very friendly And always answer my questions of concerns
Deneen C | Overall ExperienceThe only thing I didn't like was that they change my lock without notifying me.
CHERYL S | Overall ExperienceGreat customer service and affordable prices.
lakeisha n | First ImpressionsThe staff was very nice and helpful
Keasia M | First ImpressionsVery professional staff
LUIS R | First ImpressionsVery pleasant experience, Office staff was courteous and very helpful.
Chester D | Overall ExperienceTravis was great, he was polite, responsive and caring. He is the reason I will be coming back.
AMADOU J | Overall ExperienceFriendly and effecient
kim a | First ImpressionsThe assistant manager and the manager are always extremely helpful and go over and beyond in providing excellent customer service!!
cara s | Overall ExperienceStaff provided excellent customer service. Very friendly and accommodating.
RUFUS M | Overall ExperienceI highly recommend this storage facility. The staff were extremely helpful and accommodating - to the point of plant-sitting while I traveled! Gracias.
Linda W | Overall ExperienceTavorris and Natasha gave me quick and friendly service to me and my baby girl on a nasty rainy day. Natasha answered all my questions, got my storage unit set up and had me back on my way in no time.
Unique A | First ImpressionsVery well run.
Sean D | Overall ExperienceThe general manager was very kind and patient, especially with me coming from another city I greatly appreciated it!
Kim P | First ImpressionsTHANKS TO THE STAFF HERE TOOK CARE OF ALL OUR MOVING NEEDS VERY KIND AND HELPFUL
Sharon C | First ImpressionsEverything was great thanks again
Hermon B | Overall ExperienceI was charge for a lock that was not new the representative brought me a lockout that was not wrapped in the package wrappi therefore why am I charged the $9 for new lock when I I received an old one
Todette B | First ImpressionsThe staff was very helpful and especially Tavorris Moss he explained every detail and printed out all the paperwork I need for my records thank you guys I would definitely use them again .
Janel C | Overall ExperienceI have/had no issues with my unit whatsoever. Tavorres and his staff was very professional and most helpful anytime I needed assistance. I highly recommend this location.
tina j | Overall ExperienceManager was very helpful...Thanks a lot wish all managers were like you.
crystal l | Overall ExperienceIt would be convenient if the access was 24 hours.
Sharon B | Overall ExperienceStephanie was Great! Customer Service on point very clean unit. Gracias
Will H | First ImpressionsBeautiful
Amanda D | First ImpressionsGreat job keep up the good work
Bernice D | Overall ExperienceGreat service!
keith m | Overall ExperienceGreat customer service!
Jeanine A | Overall ExperienceEveryone was great!
Sean D | First ImpressionsThe General manager and his staff was awesome
Hermon B | First ImpressionsCustomer Service is wonderful ! Great personality!!
CHERYL S | First ImpressionsGood service
crystal g | First ImpressionsGreat service
alisha w | Overall ExperienceExcellent place to store belongings!
ELIZABETH M | Overall ExperienceWould definitely recommend
Julia H | Overall ExperienceTHE ENTIRE STAFF WAS WONDERFUL.VERY PROFESSIONAL AND. GREAT. SERVICE. I HAVE BEEN A. LONG TIME CUSTOMER I ONLY USE GOLDBY AND. OLD NATIONAL FOR MY STORAGE. VERY SATISFIED
Sonua l | First ImpressionsThank you for the security of my personal thing..After 4 yrs...Greatful customer
MIA L | Overall ExperienceMr.moss was excellent he really made everything fine i was very impressed. Yes i was very satisfied thank u kindly
Julia H | First ImpressionsThe lady who works there was holding her nose as if I had a body odor. I had bathed, put on deodorant, brushed me teeth, etc that day. She is unprofessional, rude and disrespectful.
Pluria G | First ImpressionsTavorris was very professional and friendly!
CHANIQUA S | First ImpressionsExcellent customer service
TONI M | Overall ExperienceThe staff was fine however my unit had rat poop and roaches in it. I left the unit blown out with my leaf blower to hopefully a more positive experience for the next guest.
cullen e | Overall ExperienceExtraordinario servicio al cliente
Soneya F | First ImpressionsThese people will call and harass you, not professional at all
DEWAYNE B | Overall ExperienceGreat staff, everyone was more than friendly and helpful. Fast service too
Dangelo R | First ImpressionsTavorris had exceptional customer service..
Sandra B | Overall ExperienceEmployees there are so nice and helpful
kiwanna h | ReservationRoad construction at the entrance made navigating in/out somewhat of a nuisance. No fault of U-Haul!
Chester D | ReservationI use this facility all the time. The staff and customer service are excellent!
DANIELLE W | Overall ExperienceAlways helpful.
kevin n | Overall ExperienceManager was very helpful
Tata P | Overall ExperienceVery professional and speedy
Elizabeth S | ReservationExcellent staff and manager
Linda F | Overall ExperienceI rented 2 units here at different times. The managers were very accessible and promptly addressed any questions or concerns I had. The bathroom was clean and pretty. Best storage experience I've had!
victoria S | Overall ExperienceGET A NEW MANAGER. HE WAS UNPROFESSIONAL AND ALSO ACCUSED ME OF BREAKING INTO MY OWN STORAGE. BAD CUSTOMER SERVICE FOR YOUR BUSINESS.. Thank you
SHENEL F | Overall ExperiencePersonal amable
sylbria g | Overall ExperienceAwesome customer serve... V
Barbara J | ReservationGood job
Seneca M | Overall ExperienceTavaris and his wife have high customer service skills. Also a new employee named Jamel was phenomenal. I would recommend this location to anyone because they're so friendly and treat you like family
Tangeria P | Overall ExperienceGreat Service. The lady in the front and Tavorous (property mgr) made my stay easy and keep the facility clean... Thanks a lot, Jamaica.. Hassle Free storage, friendly & excellent customer service,m.
jamaica b | Overall ExperienceWonderful experience will use again
brittany k | Overall ExperienceI was very pleased with the service and if I had to use the service again I would come again and yes I would refer your company to others and just wanted to say Thanks again.
MICHELLE R | Overall ExperienceThey had space available when I needed it.
David M | Overall ExperienceTime change to access gate entrance after 7p
Ruth A | Overall ExperienceI really loved the facility and the location. I was impressed with the security. The staff was warm and friendly.
vincent p | Overall Experience