Customer Reviews for U-Haul Moving & Storage of Coconut Creek

3,540 comentarios

5431 Johnson Rd   Coconut Creek, FL 33073

(954) 428-7369

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(954) 428-7369

5431 Johnson Rd
Coconut Creek, FL 33073

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very nice front desk associate. Always ready and prompt to help

Bragenix M. 
Rating:
4.0

This was my 1st time renting a vehicle. The svc rep behind the desk seemed she'd rather be somewhere else - hardly managed a smile. My friend got there first and when he approached the desk, she was on a personal call and kept talking until she was done. Then when I got there, she interrupted helping me to show a coworker a photo on her phone. We got thru the transaction ok. She handed me the key and contract, and sent me on my way. She did not tell me that I would be receiving a text with a link to first check out the condition of the vehicle. It had photos of the van on all sides of the exterior and of the interior. We did do a quick visible check before we left. I didn't check my phone until we got to our destination, and there's the link. You had to approve or dispute the condition of the vehicle based on the photos. If dispute you had to take a photo and describe the issue in the comment field. Simple enough one would think. However, the first dispute photo I took uploaded fine. The gas cap was missing but the photo showed it was still attached. When I went to take a photo of a bald tire with a nail in it, the photo would not upload although I have 5G. There was no WiFi. It timed out with an error msg so I closed it. When I tried to open the link again, I was told it expired - call the svc desk!!! So I took pics of the other 2 disputes. Another tire had a deeply embedded nail. I called the svc desk, she had no idea how to reactivate the link and told me the photos I took should suffice. Too much is relied on the customer's phone working right with a strong connection. Photos nowadays are very large and you cannot rely on uploading without WiFi. Also, since this was my first time, I never thought of verifying the amt of fuel that she claimed on the contract. She marked it 7/8. After we were done moving, we stopped at a gas station, and he filled it to 3/4 claiming that's where the gauge was when he got in. There is no 7/8 mark on the gauge. He said it was not between the 3/4 and Full; it was 3/4. I believe him, but unfortunately had no proof. So I ended up paying $12 for 2 gallons of gas because it wasn't at 7/8! But the man who checks the returned equipment, Nicholas, was very helpful and pleasant. We showed him the 3 disputed areas, and claimed they knew about the missing gas cap from the day before, although the photo showed it still attached. 🤔. This location is very convenient for me but they need to greatly improve their customer service, and not rent vehicles with bad tires.

VIVIAN B. 
Rating:
5.0

Customer did not leave a comment.

Marcoantonio Sal M. 
Rating:
5.0

Customer did not leave a comment.

Sherri S. 
Rating:
5.0

Great as usual from start to finish

Elmo G. 
Rating:
5.0

Customer did not leave a comment.

Caitlin S. 
Rating:
5.0

Perfect

RICARDO M. 
Rating:
5.0

Everything was perfect Maureen Smart did a awesome job with the whole reservation Thank you

RICHARD L. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Blair S. 
Rating:
5.0

Customer did not leave a comment.

Nelson A. 
Rating:
2.0

The person working at this location stated she has been working 12 hour shifts, alone, for over 3 weeks. Also, 3 customers I witnessed has confirmed reservations but your "system" stated otherwise. You have major issues that need resolved asap.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Madalaine C. 
Rating:
5.0

Everything was perfect….thanks George

Rober Z. 
Rating:
5.0

Customer did not leave a comment.

AMADOR C. 
Rating:
1.0

Both containers were destroyed. The one from this location was infested with roaches. Had to throw away most of my stuff.

JJ S. 
Rating:
1.0

When Management enters a clients phone number the should be able to see if it's a returning client or a long time client and adjust their mannerism accordingly. Apparently they don't have access to this information.

JESSY J. 
Rating:
5.0

Customer did not leave a comment.

VTOROV K. 
Rating:
1.0

Make sure a day before the key is in the box.

Hakan K. 
Rating:
1.0

Very unhappy and have reached out to Uhal and I was told a supervisor would reach out to me with in 72 hrs no one has reached out to me yet

Carmen W. 
Rating:
1.0

Horrible customer service. And now I got billed for extra days and mileage that I never used I rented the truck and brought it back the very same day but someone didn't check it in.

Sheri S. 
Rating:
5.0

Customer did not leave a comment.

CESAR E. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
3.0

More attendants at the front desk. In my last visit, there was only one person up front. I waited over an hour to pick up a truck that I reserved the day before. Be well.

CHAD M. 
Rating:
1.0

Front desk Employees not helpful or nice. Bad attitude Store didn't open until 10 after seven today I picked up my truck

Janelle S. 
Rating:
5.0

Customer did not leave a comment.

JuanF V. 
Rating:
5.0

Customer did not leave a comment.

Efrain C. 
Rating:
1.0

The front lady was the rudest person I have ever met, besides not explaining anything leaving me confused, screaming at me when I asked a question where even the guy behind me and stepped in and stood up for me when I was being mistreated. She talked down to me and completely mistreated me and kept telling me to listen when she wasn't answering my question and didn't care about anyone. Let alone I waited over an hour picking up and dropping off my uhaul…. I can't believe you hire people like thatt for your company

Kayla A. 
Rating:
3.0

Took 45 min to check out and the truck size i reserved was not available. So i had to take a smaller one because you had no others. Also having to return it by 7pm because you dont offer night drop off is inconvienient for customers.

David S. 
Rating:
5.0

The two staff members weee efficient multitasking to multiple customers at the same time

Deleta D. 
Rating:
4.0

Both locations were fine. The website "lost" my reservation. That was vexing, and a pain in the a__.

AJ L. 
Rating:
1.0

The offer was $19.99 per day plus mileage, when i returned they charged $89 per day PLUS mileage, Big scam , i feel robbed!!!!! I truly regret not going to Enterprise rental!! Ill publish on all my social media and share the initial contract stating the $19.99 per day and the final receipt for $89.99 per day! Big scam stay away from robbers

Javier S. 
Rating:
1.0

customer service was awful

Janelle S. 
Rating:
5.0

Customer did not leave a comment.

Erica C. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

AnnMarie was amazing!! She was courteous and extremely helpful when I had problems with online access on my phone. Her customer service was top notch, and EXCELLENT. AnnMarie made the whole experience a pleasure and a joy

Fonda G. 
Rating:
1.0

Maureen S. at this Coconut Creek location was the worst customer experience I have encountered in a very long time. She was abrasive, aggressive, abrupt, very nasty and uncivilized in her communication and interaction to us. I WILL NEVER USE UHAUL AGAIN BECAUSE OF THIS EXPERIENCE.

Holly M. 
Rating:
1.0

I got to this location around 10.30 am to pick up two 26 feet trucks, blankets, and 3 upright dollies and 2 furniture ones. Got here and they only had 1 truck. When I started to complain in a nicely manner and explaining that I had 8 workers waiting to do the moving she said that I was lucky to get one truck, and that she was doing me a favor. She was no help and then I remembered that last time I was there this lady was fighting another customer pretty bad.1 upright dollie and no blankets. And also waited there for someone to come back from their break because she had the truck keys. Had to drive for over 2 hours to get another truck at a different location and the blankets at another location, my morning was lost and the workers left around 5 and I had to pay them again another $1500 dollars to come and finish the job that they started, because they left everything, inside the trucks. I also had to missed a day at work $200. And the story gets even worst. Truly terrible

Vianka Z. 
Rating:
2.0

The reservation was not kept and he staff found it hard to figure out a solution for us. We were sent back and told that they will call us once the van is available. In about 10 min. after we left, they called us to come back , we were to get a 10 footer instead. However, it came out that actually we cannot have a 10 footer for 24 hour period, but we need to bring it back ASAP. A lot of confusion! In addition I had to remind them that We deserve $50 back, because our original reservation was not guaranteed. Finally, we left with the feeling that this place was quite disorganized, I would not recommend this small UHaul location for renting equipment. One positive was that the staff was nice and tried to effectively solve the problem.

EWA Z. 
Rating:
5.0

I dropped the truck and the key at that location and I like it because it was only six minutes away from my storage.

Micheline C S. 
Rating:
3.0

The location was not convenient but there was a shortage of trailers. I only needed a trailer for 29 hours so requested two days which is the minimum and ended up with a contract for three, just because I arrived nine minutes early.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

linda K. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Radoica G. 
Rating:
5.0

Staff is very friendly

ROBERT T. 
Rating:
3.0

PLEASE FORWARD TO CEO: My wife and I would like to thank U-HAUL for their services over the past 13 months. We have been going through some very difficult and transitional time in our lives. We rented a 9' cargo van on Dec 9, 2021 and returned it on April 27, 2022 (Contract #89851483). We rented it paying weekly expecting some grace and leniency in our rental contract, but received none. We paid our final payment, i.e., balance, for 4.6 months, or 139 days at $7,811 for the completed rental and with less than 2,800 miles for the duration. Within the store is posted behind the rental counter a sign stating $1,320/mo + 3,000. I was willing to pay for 5 months at $1320 = $6,600, but was charged 4 months + $89/day = $2,067 balance due. Overall we paid $7,811 for this rental term. I believe that we were treated unfairly in regards to this matter and were hoping for some monetary retribution on your part. Thank you for your immediate attention and we look forward to hearing from you. Best wishes, Tim & Irene

tim J. 
Rating:
1.0

Over charge my Credit card is it possible to call the store understaffed on friendly never rent from U-Haul again they never called me back disputing my credit card

kenneth F. 
Rating:
4.0

Everything was great. To my understanding there is a new manager since using you guys last. Everything was smooth... except on spoiled little millennial that calls himself the "lead hitch tech" i believe his name starts with an M, had longer dread locks. I get to checkout and everything then he tells me it's going to be 40 minutes to come back and hook up the trailer. Long and short of it is i own a small business that kid would be canned in a heartbeat. I wouldn't even let him finish his shift, he'd be gone on the spot. My names nate blum and i notified the new manager, she's aware of what I said, she's obviously doing the best she can with what she has but I will most likely use pompano from now on. That kids lucky i was feeling a little under the weather from vertigo. If I had the time I would have called the corporate office and took his job out the door with my trailer rental. I was quite upset.

NATHAN B. 
Rating:
5.0

The woman who was there was amazing!!! She spoke very clearly to all the customers. I would say that it seems a second employee should be there. The work load for one person for all the calls and in-person customers seems a bit heavy for one person. I called before going in person and was put on hold. I understand why she could not take my call. She is slammed. AGAIN, she is amazing!! VERY friendly.

Holly S. 
Rating:
4.0

My overall experience at this location was very good. One female employee “Annmarie and or Ann” was horrific. She consistently had a very poor demeanor, was very rude and unprofessional. It was obvious she had no interest working there. At one point she attempted to engage me incredulous into a fight. She followed me outside of the storage while another employee was trying to help. Based on my observations your going to have your plate full with her. She also I suspect damage some of my items in container by mishandling. I believe she intentionally dropped the container because she didn't want to work with it that day. She clearly demonstrated that when I went to drop off another container. Horrible employee nothing personally but solely based on her actions.

Jose M. 
Rating:
1.0

Our U-Haul was parked so close to another U-Haul, we couldn't get in through the passenger side. Additionally, even while doing self check in, you still have to go inside to get any additional items that you have ordered. We ordered 20 furniture pads and they weren't in our U-Haul ready to go.

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

FERMIN B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
2.0

I would like a representative from the corporate office to contact me in regards to a horrible experience I had simply to pick up a container. The Uhaul Representative Annmarie or Ann came outside of the location and was challenging me to engage in a physical fight and was threatening to call the police. The handling by this Representative was outrageous and totally unprofessional. My call back is 845-662-7074

Jose M. 
Rating:
1.0

They give me the truck almost on e she expected me to return it on the same level so she charge me extra that's stealing and I just went to Wer I was supposed to go and come back I don't get it I'm not satisfied at all.🙄🙄🙄🙄🙄

Darla F. 
Rating:
5.0

Trailer needs new tires!!!!.

Samer S. 
Rating:
3.0

Customer did not leave a comment.

Ellen D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
4.0

Customer did not leave a comment.

Kisha R. 
Rating:
1.0

Facility was not open at 9. Staff did not arrive until 9:15. Truck was not clean, used water bottle in cab, seat did not adjust, tie down bars not secured to truck wall. There were bugs in the furniture pads. Facility charged me for gas when I had already bought gas. Overall, local staff very unprofessional, unfriendly and uncaring.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Check in process took a little longer then I expected. It would have helped if all 3 terminals were staffed instead of only 2. There was an issue with my check out but the manager corrected it and resolved it to my satisfaction. All in all it was a good experience to get the truck I needed for a few hours to move some furniture. I will be back again if I need your services.

John O. 
Rating:
5.0

Everyone was nice and polite.

Pamela M. 
Rating:
2.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Very nice only a little expensive, thanks

Elton P. 
Rating:
5.0

Fantastic customer service and experience!

Michael H. 
Rating:
2.0

Trailer lights wiring was faulty, flickered at every bump. Online p/u pics did not show dent in Trailer. Pics obviously taken at a different location. I had to take photos to ensure I was not charged for previous damage. Woman at check in could have been nicer.

Shawn Z. 
Rating:
5.0

Checking in and checking out was a breeze. Thank you.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Cyntha F. 
Rating:
5.0

Good

Eriberto T. 
Rating:
5.0

Customer did not leave a comment.

Mateus M. 
Rating:
5.0

Great service!

KATIUSKA T. 
Rating:
5.0

The staff was extremely helpful and very efficient.

Katherin S. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

Everything went as it should.

Leon M. 
Rating:
1.0

Worse customer service provided for 2nd time in a row by the ladies in the office. If you don't want to deal with rude and disrespectful people, avoid this place by ALL means.

GEOVANNY T. 
Rating:
5.0

Customer did not leave a comment.

Tawanna T. 
Rating:
5.0

Customer did not leave a comment.

jason G. 
Rating:
5.0

Customer did not leave a comment.

Travis A. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

The check in on the website didn't work. We had to still go inside. Other than that, the rest of the pick up and drop off went well

Steve Z. 
Rating:
5.0

Customer did not leave a comment.

Jackie J.  |  Overall Experience 
Rating:
3.0

Service was friendly, but the waiting in line was too long (almost 30minutes), the pick up was cleaned but with a very strong body and smoke odor; which is understandable for the use of equipment.

Nora U. 
Rating:
1.0

Staff in office is nice, equipment good. Had Returned equipment on time. But was double charged with wrong return time of next day.

Parminder S. 
Rating:
5.0

Customer did not leave a comment.

Othnil L.  |  First Impressions 
Rating:
5.0

N/A

GARY B. 
Rating:
1.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Everything was excellent no improvement needed!

Wilguens C. 
Rating:
5.0

Customer did not leave a comment.

Carlos Z.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GERMAN B. 
Rating:
1.0

First off charged me fuel charge when I returned truck with more fuel than truck had when I picked up. Then I did the lady a favor and only kept the truck 5hrs instead of keeping it the 24hrs I rented it for so she can send it out in the morning. I called to ask about the charges and she was extremely rude and disrespectful. This is horrible customer service. Maybe she needs someone who loves her in her life.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Everything was very Professional and Annmarie McKenzie did a great job

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

Customer did not leave a comment.

Douglas F.  |  Overall Experience 
Rating:
5.0

When you have a customer in front of you and receive a call, excuse yourself if your going to entertain that individual. It's impolite not to do so. Person in front of you also has things to do and took the time to get to your location.

Jose M. 
Rating:
3.0

Do not rent unsafe equipment (front end suspension/sterring), fix the 12V power adapter and make the radio usable.

JEFFERY S. 
Rating:
5.0

Have more workers on-site. There was only one person and everything took longer than it should have.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

WILLIE J. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Cherie and her staff are always pleasant, I have not had a bad experience at this facility.

Charles S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dino J.  |  Overall Experience 
Rating:
5.0

Manager extremely polite, friendly, helpful.😊

Claire S.  |  First Impressions 
Rating:
5.0

Staff awesome

ANTHONY C.  |  Overall Experience 
Rating:
5.0

Very clean and very professional Thank you Tim

Timothy S.  |  First Impressions 
Rating:
5.0

Very nice to work with. Very helpful and knowledgeable and friendly it’s been a pleasure. Would definitely recommend this haul to others and if I needed to rent a storage again. Thank you Cherri. And the rest of the crew

Marylou I.  |  Overall Experience 
Rating:
5.0

My favorite Uhaul location! The owner/manager and her team are EXCEPTIONAL!! If/When we are need of Uhaul trucks, storage, boxes, packaging materials we will most definitely return to the Coconut Creek FL location. I recommend this location to all that are in need of moving equipment and storage units.

JOSEPH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reynardo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLYVE C.  |  First Impressions 
Rating:
5.0

The people work is nice ,I can’t complain

CARLA F.  |  Overall Experience 
Rating:
5.0

Very well organized and the staffs are very friendly.Keep up the good work. Sincerely Jacques

Jacques B.  |  Overall Experience 
Rating:
5.0

Everyone was so patient! The GM was phenomenal. And the person that helped with my truck return was so kind.

Karina W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Furman H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devon B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christopher L.  |  Overall Experience 
Rating:
5.0

The management and staff were very accommodating and friendly.

Jacqueline W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia H.  |  First Impressions 
Rating:
5.0

Excellent service and facilities

ANIBAL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Annemarie McKenzie, help me soon much, I had a very stressful day and Annemarie come to the rescue, her attitude was very nice, they need to hire more people like Annemarie, thank you for all your help 😊

alexander o.  |  First Impressions 
Rating:
5.0

Annmarie and Cherie were outstanding! best storage place we have ever used.

LAUREN A.  |  Overall Experience 
Rating:
5.0

Elevator shot off with me

Morris B.  |  Overall Experience 
Rating:
5.0

Two women in particular went above and beyond to help make the moving and storing experience very easy for my family. Latwana and Tasha in the Margate Florida store were incredibly helpful!!

Peter K.  |  Overall Experience 
Rating:
2.0

My unit was not ready for move in as I was told it would be. I moved all of my stuff out, packed it up and into my car just to move it into the storage unit. When I arrived, there was no lock on, inside or near the storage unit like I was told there would be. No customer service available and I had to repack everything else and keep it in my car.

Karina M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elena Q.  |  First Impressions 
Rating:
5.0

Would recommend to others.

GEORGE T.  |  Overall Experience 
Rating:
5.0

I always have incredible experiences with u-haul

WILLIAM R.  |  First Impressions 
Rating:
5.0

Esta muy bueno

Jesus R.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff. Everyone went out of there way to make my move easy.

Crystal J.  |  First Impressions 
Rating:
5.0

Cherie great manager

Sean M.  |  Overall Experience 
Rating:
5.0

Exceeded all my expectations.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Very helpful and thoughtful employees

NHAN L.  |  Overall Experience 
Rating:
3.0

Listen you can’t have people make reservations and not provide what was asked. Both the truck and the storage unit I asked for 3 weeks in advance were not available and I had to downgrade which added more mileage and time to my day. Absolutely rude. I get it, you’re basically a monopoly in this area, but come on. This is t the fir at time I’ve witnessed this. Even someone ahead of me in line was having this issue. You’re suppose to be better than this. Act like it.

DEREK G.  |  First Impressions 
Rating:
5.0

Super friendly and helpful staff

Crystalmarie O.  |  Overall Experience 
Rating:
5.0

The manager Cheri was super helpful!

Xavier A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TW M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank H.  |  Overall Experience 
Rating:
5.0

The woman at the office was very friendly & helpful. The facility is very clean.

Stephen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ky M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CECILIA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEV T.  |  First Impressions 
Rating:
5.0

The manager Cherie was very professional and helpful

Kettely P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANTOINETTE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet P.  |  Overall Experience 
Rating:
5.0

Cherie, Thank you for exceptional customer service. Great Job! Cherie, I want you to know how much I appreciate the excellent service you provided on Friday when I came into your store you were ready to serve You have great communication skills, and ready smile made the experience even better than I expected.

Vicki A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FABRICIO I.  |  Overall Experience 
Rating:
5.0

Great experience. Very helpful, pleasant and patient staff.

Linda S.  |  First Impressions 
Rating:
5.0

MarieAnne was wonderful and through. Transition went very smooth from the container into storage.

Steven R.  |  First Impressions 
Rating:
2.0

I was told I could access my un any hour of the 24 hours in the day at 3 am when I needed to move into. A gentlemen employed by U-Haul sent me a ;link to complete the payment information which was then suppose to supply me with an access code to be on my way. 3 hours into phone calls with multiple reps I am made aware this is not the case. My reservation unit and payment was to include a free lock for my unit. That was never made available to me, Ive emailed and contacted regarding this and have since had no correspondence. The facility is beautiful and clean and I like it so this was extremely disheartening.

Donald S.  |  Online Move In 
Rating:
5.0

Siempre la atencion del equipo de trabajo me han tratado muy bien son muy profecionales siempre recomendarr estas instalaciones

GUILLERMO G.  |  Overall Experience 
Rating:
5.0

Great customer.service by store.manager

JOSE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA C.  |  Overall Experience 
Rating:
5.0

Best storage place hands down, the manager Cherie is the absolute best! She deserves a promotion ! Thank you all.

CLERVEAU D.  |  Overall Experience 
Rating:
5.0

Everything I needed for my move was provided by this U-Haul facility. My move was smooth and convenient. The storage areas were always clean and secure. The employees were very helpful and friendly! I would highly recommend the Coconut Creek U-Haul to anyone!

Jonathan B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY F.  |  First Impressions 
Rating:
5.0

Everything was quick and easy!

SABRINA L.  |  Overall Experience 
Rating:
5.0

I had a great experience renting a storage unit and truck from U-haul. Excellent customer service from Cherie Clark.

Rochida C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOYCE B.  |  First Impressions 
Rating:
5.0

Todo excelente

Ramon Q.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bill w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERTO C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany W.  |  Overall Experience 
Rating:
5.0

The maneger was the best person I have see in my life, amazing Congratulations you have her

Marcos L.  |  Overall Experience 
Rating:
5.0

The whole experience was very good. The staff was very pleasant and helpful and the facility is well maintained.

Louise W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  Overall Experience 
Rating:
5.0

Service was so quick and easy and very accommodating !

SABRINA L.  |  First Impressions 
Rating:
5.0

I give this facility an A+ only problem is getting someone on the phone .

STEPHAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John N.  |  First Impressions 
Rating:
5.0

Staff was very helpful and customer oriented.

MELANIE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Verygood

Hong Loan D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FABRICIO I.  |  First Impressions 
Rating:
5.0

Cheri was absolutely kind and wonderful. Every thing I needed she was forward helping. I felt that she always wanted me to be satisfied with their service. Great job.

Christopher B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian G.  |  Overall Experience 
Rating:
5.0

Sherry is the best! She is a sweet heart! Very nice!

Eloah F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan V.  |  First Impressions 
Rating:
5.0

Wow! Cherie made my whole experience from beginning to close so simple! She definitely knows how to run a business and certainly knows how to provide excellent customer service.

YITZCHAK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly g.  |  Online Move In 
Rating:
5.0

Cherie was super welcoming, friendly and helpful, thank you very much!

Irina S.  |  Overall Experience 
Rating:
5.0

Got me in and out so I was able to move in. Plenty of carts for use, great wide space lots of options for your needs. Even had a reuse area for donations you can leave for others to use if you wanted.

Jason C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL E.  |  Overall Experience 
Rating:
5.0

I am happy I found a storage facility close to my home.

Kathleen B.  |  First Impressions 
Rating:
5.0

Cherie is great

Jane F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eileen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Argie S.  |  Overall Experience 
Rating:
5.0

Amazing Customer service! I was impressed how nice she was. I can’t remember her name right now but I need to say that she is amazing!

JULIANA C.  |  Overall Experience 
Rating:
5.0

Customer service was great

Tiffany W.  |  First Impressions 
Rating:
5.0

All good .This is not my first time.I will be back.

Arzell P.  |  Overall Experience 
Rating:
5.0

So happy with this place!

WAYNE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELANIE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trudy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly G.  |  First Impressions 
Rating:
5.0

The process was a breeze, the lady that took care of me was very kind and professional.

Juan G.  |  First Impressions 
Rating:
4.0

Good afternoon, Service in Uhaul Coconut Creeck is excellent, very polite and helpful staff but... I rented the TT7870E truck. Even the truck is terrible, it takes a long time to change gears, it looks like it's going to explode, never have such a big loss with uhal. I rented at CoconutCreeck to come to Kissimmee +/- 180miles. I spent 95 dollars of gasoline, an absurd, came to 65/70 mhp as you should see in the truck's gsp. Today when I went to the drop off I lost another 8 tolls and 1 hour because no GPS can find the address they put in the truck. After finding and arriving at the place at 5:05pm it is already closed. absurd!! As I don't have time to go back another time, I stopped the truck behind where there were others and threw the key into the place. Bad experience this time with U-Haul. Spending $95 to walk 180 miles I can't imagine doing it again.

Juliano N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marielisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coy T.  |  First Impressions 
Rating:
5.0

Rachel was amazing! Friendly, knowledgeable and fun! I don’t know the name of the woman who closed the unit, but she was just as friendly, knowledgeable and fun! Thank you!

Kolleen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trudy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Online Move In 
Rating:
5.0

Everyone with whom I dealt was very nice and very helpful

Timothy M.  |  Overall Experience 
Rating:
5.0

Excellent customer service

JOSE C.  |  First Impressions 
Rating:
5.0

Excellent and efficient service will definitely recommend

Cherrill Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Grace D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren S.  |  First Impressions 
Rating:
5.0

Sherri is very compassion and very important for your company..

Ruby C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Joy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letitia B.  |  Overall Experience 
Rating:
4.0

Margate Florida U haul was horrible. Johnson Rd , Coconut Creek was terrific! Store Manager was wonderful. Only problem I had as well as some others were the Sunday hours our different. Signage pointing out that Sunday doors are unlocked later than other days.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

Manager is excellent. Professional, courteous and exceptionally helpful. Inventory is well stocked. The cleanest, best run place I have seen.

ADONIS H.  |  First Impressions 
Rating:
4.0

Great service and set up. Rented a van also for moving. Officer manager was very efficient and professional. The only issue was the elevator which seems to need updating or work. It was slow and felt like it was not going to make it upstairs sometimes. Overall very good facility and service.

JOHN T.  |  First Impressions 
Rating:
4.0

Cherie was very helpful getting us checked in. The only thing that could use some improvement is the unloading and loading area. It can get very congested and many of the folks that use storage facilities tend to be unsavory and inconsiderate people especially when parking and blocking the loading entrance. Today there was a bunch of trash strewn at the entrance to the elevator and a skinhead looking guy standing right by the door smoking a joint in front of everyone. I’m sure that’s a one off but maybe if staff were keeping an eye on that entrance they can improve the situation a bit.

Humberto V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BERNARDO T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD W.  |  First Impressions 
Rating:
5.0

I hate moving! The ladies at work the day I came in and the day after took a TON off my shoulders... THANK YOU!!

SONJI K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIANNE E.  |  Overall Experience 
Rating:
5.0

Everyone was very knowledgeable, friendly, helpful, and kind. The manager was very good and kind to work with. She went beyond the expected call of duty to provide Excellent Customer Service. It is a pleasure to do business there. Thank you.

Dolores S.  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful!

Sharon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODINE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert J.  |  Overall Experience 
Rating:
5.0

Cherie Clarke was very pleasant to work with.

JOSE C.  |  First Impressions 
Rating:
5.0

Very well run. Excellent service

CHRISTOPHER F.  |  First Impressions 
Rating:
5.0

Great experience!

Sandra B.  |  First Impressions 
Rating:
5.0

The guy that helped me he was unbelievable he went above and beyond for me and I wish I got his name please look them up because he needs to be recognized he went above and beyond for me and spent a lot of time with me and did not rush me

Warren S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irvine H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Furman H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELSON A.  |  Overall Experience 
Rating:
4.0

Cherie at the front desk has been nothing but helpful and accomodating. The facility is clean, temperature-controlled, and plenty of carts for transport...I am glad I stumbled upon this facility with highly competitive rates

Carey S.  |  First Impressions 
Rating:
5.0

Sherie & company do a fantastic job at making the environment super clean. The bathrooms are five star clean, which is amazing considering you have a very transient clientele. A warm cot and a buffet breakfast bar and I would sleep overnight. Thanks, Lynden

Lynden W.  |  Overall Experience 
Rating:
5.0

Thank you for making my move-in a snap

Richard D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

The Manager and Staff were amazing. So helpful and friendly. They helped me along every step. I had issues with hiring movers that didn't show and they were understanding. The Manager Cherie was just fantastic. She's a gem to have.

Nicole O.  |  First Impressions 
Rating:
4.0

Storage facility is well kept and staff is very friendly. 1 thing that I didn’t like and didn’t realize when we toured the facility is that there is only 1 elevator and can cause frustrations when multiple people are waiting.

DOMINIQUE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan W.  |  First Impressions 
Rating:
5.0

Excellent storage facility. Very well managed and the staff is very good.

Marilyn L.  |  Overall Experience 
Rating:
5.0

Just the alarm system going off all the time was a little annoying

Theodore T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILMARIE R.  |  Overall Experience 
Rating:
5.0

We are there because of Cherie's customer service. She helped us with our issues we kept having with U-haul's online service and was right there, every visit. We will continue to use U-haul because of her while we are transitioning to our rental and our new out of state home. What a wonderful manager, she goes above and beyond for her customers and makes you feel like family. She has a wonderful staff. Moving is a difficult task no matter what and they make it less stressful.

Tamela C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zac C.  |  First Impressions 
Rating:
5.0

Cherie was VERY helpful and friendly!! Great service and she even went the extra mile to help me carry a heavy box to my car!!

KIM S.  |  First Impressions 
Rating:
5.0

The GM was really informative and you saw her out and about helping customers and moving uhaul equipment more than you saw employees that work there ... which is awesome to see

tiara e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CESAR A M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gunther R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lee S.  |  Overall Experience 
Rating:
5.0

All great, staff, clean, easy in/out, fair pricing, inventory good.

GEORGE T.  |  First Impressions 
Rating:
5.0

Cherie Clarke was especially helpful. Margate u-haul was terrible.

WILLIAM G.  |  First Impressions 
Rating:
5.0

The entire staff at Coconut Creek facility is helpful and friendly. Very nice, polite, helpful crew. I must single out the manager. She 8s one of the best iv ever come across. She is friendly, acceptable, intelligent about her business and she goes every step she can to be accomidating and helpful. She is also offers a wealth of information about options and helpful tips.

Julia G.  |  Overall Experience 
Rating:
5.0

Everybody is so pleasant!!!

Ruby C.  |  First Impressions 
Rating:
1.0

Lack of communication from staff, wasted time, purposely moving slow, lied about 1st floor being available, then ask for a storage closest available to the elevator and proceeded to give me the furthest when I saw there were many closer available. Didn't have time to argue because I was on the road for 20 hours and only 2 hours of sleep. Worst treatment I've experienced.

DANNYKIRAN B.  |  First Impressions 
Rating:
5.0

the Rachel staff is extraordinary, exceptional service ....

Alexandero S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose f.  |  Overall Experience 
Rating:
5.0

Very helpful from when we rented a truck through our use of the storage unit. Top shelf

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  First Impressions 
Rating:
3.0

The Manager was nice, professional, and helpful. I registered at the end of the office hours, when I tried to access the storage area my card said a different persons name on the access screen and would not allow me access the building. I tried to go back to the office for assistance but the office was closed.

SHAYILA B.  |  First Impressions 
Rating:
5.0

Very courteous and professional

Theodore T.  |  First Impressions 
Rating:
2.0

We we kept waiting to finish paperwork while associate assisted customer behind us with payment.

Phil H.  |  First Impressions 
Rating:
5.0

Kind and attentive and supportive and helpful. That would be how to describe my experience . I’m moving temporarily from one location to another and that is very stressful. Cherie and her staff are great to work with and made a difference to me.

Lisa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

La señorita que me atendió fue muy amable y me ayudó con recomendaciones y soluciones a mi problema

ORESTES D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO T.  |  Overall Experience 
Rating:
5.0

The staff at the coconut creek location are all exceptional and know your product / service very well hence they meet all the expectations of the customer and all stakeholders .

TARAMATI B.  |  Overall Experience 
Rating:
5.0

great service

PEDRO B.  |  Overall Experience 
Rating:
5.0

Thank you for your help

melessa t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OWEN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda S.  |  First Impressions 
Rating:
5.0

My family and I would like to personally thank Cheri Clarke, the General Manager at Coconut Creek. She was absolutely amazing. Our experience was very enjoyable due to her professionalism, problem solving, and a great work ethic. Just when we were ready to give up on Uhaul services, Cheri went out of her way ( on her day off none the less) to make sure that we were taken care of. When someone takes pride in their work, it shows. The level of integrity on her part is to be an example to all. My family and I cannot thank Cheri enough for the exceptional service we received. WE NEED MORE CHERI’S IN THE WORLD.

Andrew C.  |  Overall Experience 
Rating:
5.0

Cherri Clarke was SUPERB!!! She went beyond the call of duty; answering a question for me on Christmas Eve and being thoroughly professional, knowledgeable, and pleasant! Much can be said of the entire staff. Finally, this storage facility is the cleanest and well-maintained I have ever seen! Put in a pool and a breakfast buffet and I am moving in!

Lynden W.  |  Overall Experience 
Rating:
3.0

I originally got this storage room when the pandemic had just started and they had the one free month special for college students. The staff that did my initial process wasn’t nice at all and failed to let me know that I had to get a specific round lock for the unit when I asked she said that any was fine. It was then when I was already living 5 hours away that I kept getting calls about that I needed a new lock because it wasn’t “correct” and once I finally was able to move back down to the area I couldn’t access my unit with out paying a fee for something that should’ve been told to me initially. When I switched debit cards I forgot to update it on my account and was so used to doing autopay instead of calling or emailing me I get emailed a week later about getting a late fee, that again could’ve been easily fixed if I got contacted about it before the bill was due. Another experience I had with getting a moving truck here wasn’t too pleasant either. If I do have to do storage with uhaul again I’ll have to try a different location.

yolgens c.  |  Overall Experience 
Rating:
5.0

Coconut creek location is always consistently good This is a easy and friendly location to rent and use the storage I am super happy with everything

Aharon A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn L.  |  First Impressions 
Rating:
5.0

The manager gets an elevator problem in the storage but she has been an amazing person and drive the problem very well and professionally, Excellent, I would like to have someone like her in my company. Marcos Tavares CEO IGD - International Gaming Development

Marcos L.  |  Overall Experience 
Rating:
2.0

I use uhaull alot and this was my worst experience EVER! Not only was i not told that the elevator was not working until right before my arrival. The workers they had helping didnt care about what they were moving and made sure they scratched or dented everything they moved. Like my white tv stand and my couch because they were rushing. So make sure you are watching everything

Mellissa M.  |  First Impressions 
Rating:
3.0

the elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?

frederick g.  |  First Impressions 
Rating:
3.0

The storage facility itself was good. The staff were helpful when we first moved in. A week before we were moving our stuff out, we had driven from our house (40 mins away) to the unit to find out the elevator was broken and the stuff we needed to put in wouldn’t fit in the stairwell. A few days later, we needed to book movers for our move out and the Uhaul representative on the phone assured me the elevator would be working because it would be a week from then (surely it wouldn’t take more than a week to fix the elevator!! And surely if it wasn’t fixed, we’d be told so we could plan accordingly!!) Well guess what? It didn’t happen. After we paid $300 for our movers...expecting it to take a certain amount of time based on the time it took us to move in WITH the elevator...it took the FULL time for the movers to move everything down the stairs and they couldn’t complete the job. They had another appointment after us so they couldn’t help us unload at our house. If we had been aware of the elevator being out of service, we wouldn’t have spent $300 on movers! Thanks for the awesome communication, Uhaul.

Rebeka L.  |  Overall Experience 
Rating:
3.0

my rating is based on the fact that there are no rooms available on the street level and the elevator was not working, which means i'd have to carry my storage items up 2 flights of stairs. i have a heart condition and cannot do this. i am interested in renting a 5x5 room however, if it can't be on the first floor, the elevator must be working. hopefully, the elevator will be fixed this week, as i need to rent a storage room by month end.

FREDERICK G.  |  First Impressions 
Rating:
5.0

Easy rental process, friendly staff.

ALEXANDRA P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ioannis p.  |  Overall Experience 
Rating:
5.0

Knowledgeable, friendly staff. Quick check in and check out. Had to rescan drivers license at the store after doing it on line. Was told that doesn't work - has to be scanned in the store. If it's not working on-line eliminate that option.

Jeffrey B.  |  First Impressions 
Rating:
1.0

It’s my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the “garage” so I went looking for it, after several minutes of walking I was not able to find it because it wasn’t there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it’s unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.

CESAR P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime A.  |  Overall Experience 
Rating:
5.0

This was one of the best Uhaul the staff was very friendly and knowledgeable. Very trustworthy they went above and beyond to meet my needs. The manager has friendly kind attitude he never made me feel that he was unapproachable. He handled all my concerns very quickly I would recommend this U-Haul with five stars.The facility was very clean and quiet.

MARION H.  |  Overall Experience 
Rating:
5.0

Elevator stop working in the middle of moving

Devon S.  |  Online Move In 
Rating:
1.0

The girl at the desk barely understood anything. She proceeded to give me a 2nd floor unit after being told the elevator was broken for 5e 2nd floor. She was a deer in headlights how that wouldn’t work. She finally moved me to 3rd floor (she had no idea where it was on a map.) we then got stuck in the broken elevator while holding a couch. Called the emergency button in the elevator and it went to a uhaul recording (is that legal?) It was like a hidden camera prank show, and the employees low IQ is a Corp liability

Richard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis P.  |  Overall Experience 
Rating:
5.0

If I could give them 10 * I will. All the staff were very friendly and helpful when I most needed. I went to this location many times last week and every time they helped me with everything I asked, even at the last minute when they were even closed. Yes, I recommend this location and for sure I will use it again if necessary.

Liliana M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COREY T.  |  First Impressions 
Rating:
5.0

Definitivamente fue buen servicio y los empleados agradables , por la renta del camion, obtuve un mes free de storage, y esto me hizo mi mudanza mas relajada, gracias a todo el equipo que conformó mi servicio.

Rosse H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yamilet C.  |  Overall Experience 
Rating:
5.0

Samir and staff are always top notch!! Will always use this facility as my place for storage. They take excellent care of the facilities and their customers.

William D.  |  First Impressions 
Rating:
5.0

The person we talked with when we purchased the storage space was most helpful and courteous. He answered all questions and was very professional.

Anslyn S.  |  Overall Experience 
Rating:
2.0

We rented a truck and were offered free 1 month storage. The storage unit provided was on the 3rd floor and the furthest away from the elevator. Other units were available on the first, second floor and closer to the elevators. This distance added to our moving time making us incur in more expenses as we needed to rent the truck extra days.

LUIS R.  |  Overall Experience 
Rating:
2.0

Elevator at the facility was broken!! With no warning or notice by front desk staff!!! What if I had planned on loading furniture into my storage unit the day I got the keys to my 2nd floor unit?! Outrageous. Also, it took us over 30 minutes to locate our unit as the key card was not working. I understand they aren’t doing unit showings due to COVID but the front desk lady did a horrible job at explaining where the unit was and how to access it. She told us only how to access it from the elevator (WHICH WAS BROKEN) and said nothing about stairs. We were drenched in sweat running around the building trying every single door. Only for her to finally explained after 30 minutes of getting lost that we have to use the stairs (and no key card is needed?!?!) since the elevator is broken. Such a waste of time. I pray that the elevator is not broken next weekend when I move my things into my storage unit. After this experience, I will not rent here again. For the price I paid, I expected much better.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ernesto N.  |  Overall Experience 
Rating:
5.0

very helpful

leandro f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anslyn S.  |  First Impressions 
Rating:
3.0

My problem is you advised your price for$89.00 for a 5 by 10 and was charged$129. For the first floor

MARVIN T.  |  First Impressions 
Rating:
3.0

Upon arrival to return the truck, I mentioned to the attendant that I wanted to rent a storage unit and that I needed to unload before returning the truck. She proceeded to tell me to return the truck first, only to have the other employee tell to go get the unit first. One she was done helping another customer I explained I need the unit first. I had to repeat the size of the unit I needed 3 times. She finally gave me the entry Card with no map, unloaded my truck headed to the unit only to find out it was a handicap unit. I had to return to her once again and told her she had given me the wrong unit. Her reaction was apologetic at all. Got back on the computer and gave me the unit furthest away from the elevation and not once apologize for giving the wrong unit on purpose. I have been to uhaul mover 10 times and this is by far the worse service I’ve had at uhaul. Jimena Chumbe should be retrained. My customers receipt number is 7880-28-102331-109616. Due to lack of professionalism I wasted 1 hour going back and forth dealing my return by an hour. The rest of the staff was great.

Jaime A.  |  First Impressions 
Rating:
5.0

pleasure doing business

Harrens J.  |  Overall Experience 
Rating:
5.0

Top of tops. Best of all. U-haul, especially the unit at Johnson Road in coconut creek, fl.

Ana K.  |  Overall Experience 
Rating:
1.0

I rented a truck on 06/10 at 06:00pm to deliver on the same day around 11:00pm. Nobody told me that the storage would be closed at 10pm. I was told all the time that it would be 24h for me. I arrived on 06/10 at night with the truck totally loaded and for my surprise, my access was denied and I couldn't get in the building. I called the customer service but the lady couldn't do anything. I had to come back to my house with the truck. On the other day, 06/11, I went to the Uhaul Store (Coconut Creek, Johnsons Rd, FL) @ 7am and I told them about the inconvenient that I had and I would pay only one day of rent because I couldn't unload the truck due to a Uhaul's fault. An attendant called Jimena agreed with that. On the 06/11 I went to the uhaul storage to unload the truck around 06pm. Same msg appeared on the device's screen next to the door: "ACCESS DENIED" as soon as I put my code. I ran to the office and told them about that same message that was also appearing on the day before. The attendant said: "You should swipe your card" and I said: "Nobody gave me a card" and the attendant was surprised. He went to the office and brought back a card and said" Use this card". I started unloading the truck and around 06:50pm I swiped the card and the same msg appeared: "ACCESS DENIED" I ran to the office again while they were locking the door. They were very rude, saying that the system was already closed and they didn't know if they could do something about. I found a customer, an old man, and he told me that there is a main device that we need to swipe the card first and it worked. The Uhaul's attendants were very unprepared. I told them that it was my first time and even this way they didn't instruct me properly and/or they didn't know about their own internal process. For my new surprise, when I was returning the truck by the website: www.uhaul.com/share, I was charged for both days instead of one as the attendant Jimena agreed to do I really really really do not recommend the Uhaul Storage of Coconut Creek and I would like you guys to proceed with only one day of rent. Also, just to let you guys know, I rented an space of 10x15" for around 3 months but I wont do that in the future with Uhaul Coconut Creek (Johnsons Road).

Alexandre A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCIA G.  |  Overall Experience 
Rating:
5.0

Moving experience along with everything else was great.... I would not hesitate to recommend U haul to anyone

Bernice O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana K.  |  First Impressions 
Rating:
5.0

All staff very friendly and professional

LYNETTE J.  |  Overall Experience 
Rating:
5.0

Your customer service was amazing.

Sally R.  |  Overall Experience 
Rating:
5.0

Samir was great to work with you.

Mark L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra I.  |  Overall Experience 
Rating:
5.0

They were extremely gracious to me. There was confusion on my part with the check-out process but they were understanding! Great customer service!

Alexis G.  |  Overall Experience 
Rating:
5.0

Outstanding experience!!

Donna O.  |  Overall Experience 
Rating:
5.0

Shenique helped us on a couple occasions and her positive attitude is what every business should have. Nice & courteous!

eunice r.  |  Overall Experience 
Rating:
4.0

The staff wasn’t friendly and didn’t explain things thoroughly for my move-in. Everything else was fine.

yolgens c.  |  First Impressions 
Rating:
4.0

Waited in line nearly 30 minutes as only one person working the counter on a Sunday morning at opening.

Mark L.  |  First Impressions 
Rating:
5.0

Staff is very helpful and friendly

MARCIA G.  |  First Impressions 
Rating:
5.0

RENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.

ELLIOT W.  |  First Impressions 
Rating:
5.0

Good attention the place is clean easy access

Edwin G.  |  First Impressions 
Rating:
5.0

As if being open on New Years Day wasn’t enough, it was great to take advantage of a promotional rate to help with my move-in. The facility is clean and well organized.

paul a.  |  First Impressions 
Rating:
5.0

Above excellent great staff, great. Facility

Marjorie B.  |  Overall Experience 
Rating:
5.0

Awesome place

Kris B.  |  Overall Experience 
Rating:
5.0

The facility was well maintained and secure and the staff made the process easy and were very friendly.

erin g.  |  Overall Experience 
Rating:
5.0

I love ow clean and organized the staff is and will always use Uhaul for my moving concerns. Thanks from Skip J CC Florida.

Clifton J.  |  First Impressions 
Rating:
3.0

Mr. Samir is a great person, he relly helps the custumers. The two person on the counter they don't want be there. They don't care about the anything, very lazy.

ALEXANDRE C.  |  First Impressions 
Rating:
5.0

U-Haul was amazing! My Folks were stranded when the new house fell thru. My Mom, who is hemi-plegic had to be hospitalized w/ a med. emergency. Raquel, Kareem, Courtney and the team helped A Lot!

Michael P.  |  First Impressions 
Rating:
5.0

Couldn’t recommend another place.

Andrea O.  |  Overall Experience 
Rating:
5.0

Excellent service. Professional staff.

CHANDRADAT e.  |  First Impressions 
Rating:
5.0

Great staff!

Phyllis P.  |  First Impressions 
Rating:
1.0

There was confusion on the return with a long-distance move, causing me unnecessary time, and $120 that I did not really owe - I was charged for three days that I did not use. This is unacceptable.

Evan M.  |  First Impressions 
Rating:
5.0

THe clerks were courteous and helpful.

Alberto H.  |  First Impressions 
Rating:
5.0

Very accommodating even though all my issues were my own fault. Great staff and Samir the manager is awesome. I Highly recommend U-Haul this uhaul facility.

Adam V.  |  First Impressions 
Rating:
5.0

Very smooth rental experience and customer service representative was very nice

NAOMI H.  |  First Impressions 
Rating:
4.0

Very nice place and people

Joao S.  |  First Impressions 
Rating:
1.0

The attendant was new and did not know how to answer calls. I kept on buzzing for help and he did not know how to help me. No one knew how to open a lien lock that was placed by mistake.

Yolanda G.  |  First Impressions 
Rating:
2.0

Great storage facility.

Shawnda K.  |  Overall Experience 
Rating:
5.0

everythings very good

Carlo G.  |  Overall Experience 
Rating:
5.0

Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility

kendall L.  |  First Impressions 
Rating:
3.0

The tall and slim lady was amazing and very accommodating. The other lady with the 10 inches nails should find a job she likes and cares for. Customer service and sales is not for everyone.

Eric S.  |  First Impressions 
Rating:
5.0

Thanks for the good service!!

Rosangela L.  |  Overall Experience 
Rating:
5.0

A nice facility. Will recommend to others. Thanks

Charles H.  |  Overall Experience 
Rating:
5.0

The representative that I worked with on both occasions was courteous helpful and well informed about policies and procedures

LAURIE w.  |  Overall Experience 
Rating:
5.0

Very good service

Charles B.  |  First Impressions 
Rating:
4.0

The facility was clean and accessible

LAURIE w.  |  First Impressions 
Rating:
5.0

A bit expensive

maryan a.  |  Overall Experience 
Rating:
5.0

Nice job.

Jason V.  |  Overall Experience 
Rating:
5.0

The lady that helped me. She was the most friendly lady I have came across in quite some time. She had a very warm welcoming smile and made my experience great. Belive her name was Maureen smart

Jamie F.  |  Overall Experience 
Rating:
5.0

The manager was great! The staff was very kind

Jackeline B.  |  First Impressions 
Rating:
5.0

Very good service and facilitie

Arthur T.  |  Overall Experience 
Rating:
5.0

Maureen is a star! Great experience. Thank you!

Laura S.  |  First Impressions 
Rating:
5.0

All good

Adrian T.  |  Overall Experience 
Rating:
5.0

The staff were very pleasant and friendly. They were very helpful in tending to my needs.

erin g.  |  First Impressions 
Rating:
5.0

Short and sweet “YOU GUYS WERE AWESOME!”

Marco F.  |  Overall Experience 
Rating:
5.0

My experience was great Thanks to the employee named Rich Keery who went above and beyond to make sure I had a great experience

Adam L.  |  Overall Experience 
Rating:
5.0

A complete moving and/0r storage facility. Trucks of any size, and boxes, tape, rope, locks, trailer hitches, bike racks for cars &trucks. I was so impressed.

gary g.  |  First Impressions 
Rating:
5.0

Great, only thing I would change is your stupid policy of having a second contact number for those who just moved to town. Cell phones are usually it.

Christopher W.  |  First Impressions 
Rating:
5.0

You all were great. Thank you

Marni T.  |  Overall Experience 
Rating:
5.0

Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!

Michael H.  |  First Impressions 
Rating:
5.0

The staff was excellent. Thank you!!!

Robert H.  |  Overall Experience 
Rating:
5.0

Very smooth transaction. Samir Shields was very perfessional.

Arthur T.  |  Reservation 
Rating:
5.0

Samir was wonderful. The entire team was polite, helpful and respectful.

valencia j.  |  Overall Experience 
Rating:
4.0

Thank you for your inquiry. Used u-haul location 16300 W Dixie Hwy and very pleased

Teresa B.  |  Reservation 
Rating:
5.0

Very friendly and helpful staff. Experienced zero negativity from anyone I had contact with at the coconut creek location. Made my stressful moving experience more pleasurable. Thank you

Robert W.  |  Reservation 
Rating:
4.0

When the 24/7 access system is down, management needs a backup plan for folks who have paid for AND signed a contract for such access. I.e. pay an employee to stay on-site after hours until fixed.

Shawn G.  |  Overall Experience 
Rating:
5.0

UHaul live up to the term agreements. Very satisfied.

Rose B.  |  Overall Experience 
Rating:
5.0

This is the Best UHAUL facility I ever had used. They're very nice and professional, also the place is neat and clean.

ARLET S.  |  Overall Experience 
Rating:
5.0

My experience with U haul was wonderful U haul keep up the good job

Marie W.  |  Overall Experience 
Rating:
5.0

Excellent experience. The area on the lower level where you are able to leave items that are no longer needed for other community members to take and use is fantastic. Great concept!

adam c.  |  Overall Experience 
Rating:
5.0

My reservation was handled efficiently. The treatment at reception was professional and friendly. The facilities are superb and access to them is easy.

GABRIEL G.  |  Reservation 
Rating:
5.0

From Samir Shields and George and the rest of the crew that works there, they have made me feel comfortable, they are very professional, kind, knowledgeable, overall VERYSatfy, great location, 10 star

antonio a.  |  Overall Experience 
Rating:
5.0

NA

Valyncia S.  |  Overall Experience 
Rating:
4.0

I said YES regarding staff friendly but it is not completely truth. All the employees are very nice with a exception of a white woman with a estrange name. She is very nasty and impolite.

Marco P.  |  Overall Experience 
Rating:
5.0

.

joy g.  |  Overall Experience 
Rating:
2.0

Billed me $127 for turning in my tow dolly late, which was incorrect. Had to be later refunded to me. Then sent me an email regarding a storage unit bill, which I never rented (still ongoing).

Jonathan C.  |  Overall Experience 
No reviews have been submitted for this location.

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