Customer Reviews for U-Haul Moving & Storage of Coconut Creek

3,146 comentarios

5431 Johnson Rd   Coconut Creek, FL 33073

(954) 428-7369

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(954) 428-7369

5431 Johnson Rd
Coconut Creek, FL 33073

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was polite and helpful and explained Different options

RANDOLPH G. 
Clasificación:
1.0

The lady at the front desk was very very rude, no customer skills at all. She raised her voice to me with no reason while I was looking for my reservation number, she interrupted me and ask for my phone number rudely and loud. She made fun of me when she noticed I got the location confused. She made fun of me when I mentioned it was an old reservation text. She was extremely rude, didn't like her at all. I was the only person in the office so it means she didn't have pressure from other customers, she was not even busy. I'm completely unsatisfied with that person.

Ana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ILAN C. 
Clasificación:
5.0

great location with a great staff and fast customer service! This location gets you in and out asap! Both when picking up and dropping off!!! Can't beat it!

RUBEN R. 
Clasificación:
5.0

Great and professional services

Rachelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
1.0

On billing you made things up. This whole experience was a mess and with bill you made me feel like crap I will never recommend any one to rent from you . Firstly on arriving to pickup truck location was closed at the time of pick up so you told me will get $50. In last night bill it was total of 93 and now you just added another $50 for any charges you can make up sent a new bill and did that $50 credit. Thugs do that.

Gaurav J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NILSON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG B. 
Clasificación:
5.0

Nice experience ! No hassle , would not hesitate to rent a truck again.

Rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEV T.  |  First Impressions 
Clasificación:
5.0

The manager Cherie was very professional and helpful

Kettely P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTOINETTE S.  |  First Impressions 
Clasificación:
5.0

EVERYTHING WENT GREAT...

ROBERT R. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARLOS A. 
Clasificación:
5.0

😀

SCOTT P. 
Clasificación:
5.0

As far as I can see I don't believe there is nothing else you can do

MARVIN Q. 
Clasificación:
5.0

Love the experience

CHRISTIAN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEOFFREY C. 
Clasificación:
5.0

Friendly staff and prompt service when renting and returning.

RANDALL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet P.  |  Overall Experience 
Clasificación:
5.0

Customer service was great , they were helpful and friendly

RANDY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCKENSON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISABEL M. 
Clasificación:
4.0

I had problems accessing app to check truck in. When trying to log in by computer I could get reply to forgotten PW. Dealer was excellent. Your online needs improvement

RICHARD M. 
Clasificación:
5.0

Cherie, Thank you for exceptional customer service. Great Job! Cherie, I want you to know how much I appreciate the excellent service you provided on Friday when I came into your store you were ready to serve You have great communication skills, and ready smile made the experience even better than I expected.

Vicki A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

kettely P. 
Clasificación:
5.0

El cliente no dejó un comentario.

wood W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGERIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FABRICIO I.  |  Overall Experience 
Clasificación:
5.0

The staff was very held I needed a trailer ball had no idea what kind they gave me the correct one to purchase very good experience all around

Ellen C. 
Clasificación:
5.0

Good experience thank you.

DAVID D. 
Clasificación:
5.0

Nothing. Customer service was great.

WANDA C. 
Clasificación:
2.0

1) a single person behind the counter to assist the numerous customers. i timed it and waited 30min IN LINE before I was helped. outrageous wait time for a $19 trailer. 2) the trailer was absolutely filthy inside and covered in what looked to be a mix of saw dust and engine oil 3) HALF of the interior tie downs were broken or missing, so there was limited ways of securing my equipment 4) the guy who attached the trailer said everything was good, but my "smart truck" immediately sensed an electrical error with the right turn signal. i told him and he said he doesnt have an extra trailer to swap out and he cant fix it. so Uhaul knowingly let me leave with a major safety issue (I could have been ticketed) 5) i dropped the trailer overnight and left it in the back so no one else would take it and so it was protected by their security cameras. i got a call in the morning stating i never returned it and i would be charged a 2nd day. i called back and waited on hold so long that an answering service picked up and said that i had to check the trailer in on my phone. I've been renting Uhaul trailers for 15 years and never have I checked in the trailer on my phone. After some time on the phone, i told them where the trailer was and they did refund the 2nd day, but it was a process that never needed to happen. Overall, a terrible experience but since U-Haul has a monopoly on the trailer rental business, I don't really have a choice and thus, there is no incentive for U-Haul to improve.

Allan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY S. 
Clasificación:
1.0

When I first arrive to pick up my truck the lady was very unfriendly. I had completed everything including checking in online and she couldn't find it and made me go through the entire process again. She ask where I was going to drop the truck off and I said already put that in the initial application. She says I don't have it so “go on the Internet and find a place“. I would've thought she would've recommended a place that was close to where I was moving. When I return to pick up the car carrier a very polite young man came out to assist. However he was completely inexperienced. When I loaded my car onto the trailer he did not know how to put down the side rail so I had to crawl out of my window. When I arrived at my first stop both of the straps on the front tires it already come undone and there were no straps on the tires at all.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN J. 
Clasificación:
4.0

All time , when I go to pick a truck, have less gasoline than market on the contract , they never go all the side do check again and. You guys charge me extra money for the gasoline I never used, and they not finish the paperwork before I leave. I complain because I have pictures for gas tank, I can provide , but they play for charge more money , this is rediculous

RONALDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN S. 
Clasificación:
5.0

Everything was good, there nothing to complain about.

Fabian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin R. 
Clasificación:
5.0

I wasn't able to pick up with just my phone.

LORI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE T. 
Clasificación:
4.0

Long lines took for ever to get keys and get out.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
4.0

Tire was low and I needed to add air. Attendant on return was not very friendly. He asked me to back the trailer into a spot and when I said I wasn't comfortable with that he said he couldn't lift it to move it. I was able to get it closer to position to drop it off. Staff was very helpful on pickup.

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARDREX C. 
Clasificación:
5.0

Great experience. Very helpful, pleasant and patient staff.

Linda S.  |  First Impressions 
Clasificación:
5.0

MarieAnne was wonderful and through. Transition went very smooth from the container into storage.

Steven R.  |  First Impressions 
Clasificación:
5.0

I would like to give a special thanks to RIch who helped me Through the entire process and was understanding of my needs.

Adam L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
2.0

I was told I could access my un any hour of the 24 hours in the day at 3 am when I needed to move into. A gentlemen employed by U-Haul sent me a ;link to complete the payment information which was then suppose to supply me with an access code to be on my way. 3 hours into phone calls with multiple reps I am made aware this is not the case. My reservation unit and payment was to include a free lock for my unit. That was never made available to me, Ive emailed and contacted regarding this and have since had no correspondence. The facility is beautiful and clean and I like it so this was extremely disheartening.

Donald S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Humberto C. 
Clasificación:
5.0

I very impress the customer service I got.Great job just keep it up.

Errol L. 
Clasificación:
5.0

Both the owner and her employee were excellent in helping out

AARON P. 
Clasificación:
5.0

The transaction was smooth, customer service was helpful and nice.

Wen-Cheng W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN B. 
Clasificación:
5.0

Siempre la atencion del equipo de trabajo me han tratado muy bien son muy profecionales siempre recomendarr estas instalaciones

GUILLERMO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

do not put the dolly and bags in the back of the truck. they got in the way several times and they cant be moved without paying for them. it became a real pain in the butt.

gerard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd O. 
Clasificación:
5.0

Great customer.service by store.manager

JOSE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINCOLN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRWING D. 
Clasificación:
1.0

The lady that works there is so rude to customers.. i would never rent there again!!!! You can't even asks questions because she sucks her teeth and answers with an attitude.. and mumbles comments under her breath... I definitely told her that it was uncalled for her to be so rude to everyone.

DINANYILI S. 
Clasificación:
2.0

Worst move of my life!! Two bald tires on truck resulted in 2 flat tires, a 6-hour delay in being able to leave. U-Haul "recommended movers" broke and damaged our queen size bed riser, along with damaging on of the legs to the riser! The careless movers also broke bubble-wrapped pictures, by not packing items carefully. They should refund our money, and purchase a new bedrizer, for the one the broke and damaged

BARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandre P. 
Clasificación:
5.0

Thanks a lot good truck Very nice people

Mauro S. 
Clasificación:
5.0

Na

MATILDE B. 
Clasificación:
5.0

Excellent customer service experience.

Eduado S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gian piero F. 
Clasificación:
5.0

Very nice place to rent equipment .. good value and nice people and clean equipment.

William R. 
Clasificación:
4.0

El cliente no dejó un comentario.

COURTNEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA C.  |  Overall Experience 
Clasificación:
5.0

Not a thing. Everything was professionally done and well executed.

Robert O. 
Clasificación:
5.0

There was something wrong with this truck, it said i drove 88 miles. I live 1/4 of a mile from this uhaul facility and moved to 1 mile away. I traveled back and forth 2 times only. The most the miles should of stated was 10 miles and I was charged 88 miles. Sounds like a scam.

Wade M. 
Clasificación:
5.0

Best storage place hands down, the manager Cherie is the absolute best! She deserves a promotion ! Thank you all.

CLERVEAU D.  |  Overall Experience 
Clasificación:
5.0

Cherie rocks! Thanks for being so helpful and hands on! You were a pleasure!

MORGAN ASHLEY S. 
Clasificación:
5.0

Everything I needed for my move was provided by this U-Haul facility. My move was smooth and convenient. The storage areas were always clean and secure. The employees were very helpful and friendly! I would highly recommend the Coconut Creek U-Haul to anyone!

Jonathan B.  |  Overall Experience 
Clasificación:
5.0

My move was very smooth using the storage, cargo van and 26' truck from this location! Everybody was so helpful and friendly! I never knew that U-Haul had so many wonderful services. This location is the best!

EVERETT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN R. 
Clasificación:
2.0

Have tires on trucks with better tread; inside of trucks should be free of broken glass; tires should be thiroughly checked, before renting trucks and/or trailers (I was given truck and trailer that got 2 flats on tires!!!!; U-Haul lot should be thoroughly cleaned and swept frequently (i found five screws and 2 nails while waiting to have two flats repaired!!).

BARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE T. 
Clasificación:
3.0

I WILL NEVER USE UHAUL AGAIN OR RECOMMEND

REBECCA A. 
Clasificación:
5.0

services was very good

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUMBERTO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRWING D. 
Clasificación:
5.0

Everything was great as far as renting the Uhaul, was not able to use the truck because the complex did not allow entrance after 6pm. Ended up returning the truck under 20 mins

NICOLE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY F.  |  First Impressions 
Clasificación:
5.0

Everything was quick and easy!

SABRINA L.  |  Overall Experience 
Clasificación:
2.0

The online check system is not user friendly. Why didn't you inform me that I was going to need a contact person that you were going to call that very minute, or ask for passport or lease agreement or employment verification. Who in their right minds will go to rent a truck with those documents. You made me waste my time trying to online check in. You are clearly not ready for that, stick to office check in or hire a consultant that can show you how to create a better system.

Jorge S. 
Clasificación:
5.0

excellent

MARCELO C. 
Clasificación:
5.0

Have keys available if you offer contactless pick up. My truck was not accesible when I used the app to do the pick up. I had to walk into the office and request the key.

Christian D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

Not the friendliest staff, but we liked the location.

ROBERTO U. 
Clasificación:
5.0

El cliente no dejó un comentario.

PABLO A. 
Clasificación:
3.0

I am a constant returning customer. Set up a profile for me with all my info, including my drivers license, so I don't have to do the 'message / photo' thing every damn time. It's really annoying.

wood W. 
Clasificación:
5.0

I had a great experience renting a storage unit and truck from U-haul. Excellent customer service from Cherie Clark.

Rochida C.  |  Overall Experience 
Clasificación:
5.0

My rental experience was great

ANTHONYJULIUS II B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCHIDA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN P. 
Clasificación:
5.0

Easy, quick, clean and efficient.

JAMES C. 
Clasificación:
5.0

Perfect. Easy. Great staff.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE B.  |  First Impressions 
Clasificación:
5.0

Todo excelente

Ramon Q.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany W.  |  Overall Experience 
Clasificación:
5.0

The maneger was the best person I have see in my life, amazing Congratulations you have her

Marcos L.  |  Overall Experience 
Clasificación:
5.0

The whole experience was very good. The staff was very pleasant and helpful and the facility is well maintained.

Louise W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan D.  |  Overall Experience 
Clasificación:
5.0

Service was so quick and easy and very accommodating !

SABRINA L.  |  First Impressions 
Clasificación:
5.0

I give this facility an A+ only problem is getting someone on the phone .

STEPHAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John N.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and customer oriented.

MELANIE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Verygood

Hong Loan D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

FABRICIO I.  |  First Impressions 
Clasificación:
5.0

Cheri was absolutely kind and wonderful. Every thing I needed she was forward helping. I felt that she always wanted me to be satisfied with their service. Great job.

Christopher B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian G.  |  Overall Experience 
Clasificación:
5.0

Sherry is the best! She is a sweet heart! Very nice!

Eloah F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan V.  |  First Impressions 
Clasificación:
5.0

Wow! Cherie made my whole experience from beginning to close so simple! She definitely knows how to run a business and certainly knows how to provide excellent customer service.

YITZCHAK K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly g.  |  Online Move In 
Clasificación:
5.0

Cherie was super welcoming, friendly and helpful, thank you very much!

Irina S.  |  Overall Experience 
Clasificación:
5.0

Got me in and out so I was able to move in. Plenty of carts for use, great wide space lots of options for your needs. Even had a reuse area for donations you can leave for others to use if you wanted.

Jason C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL E.  |  Overall Experience 
Clasificación:
5.0

I am happy I found a storage facility close to my home.

Kathleen B.  |  First Impressions 
Clasificación:
5.0

Cherie is great

Jane F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Argie S.  |  Overall Experience 
Clasificación:
5.0

Amazing Customer service! I was impressed how nice she was. I can't remember her name right now but I need to say that she is amazing!

JULIANA C.  |  Overall Experience 
Clasificación:
5.0

Customer service was great

Tiffany W.  |  First Impressions 
Clasificación:
5.0

All good .This is not my first time.I will be back.

Arzell P.  |  Overall Experience 
Clasificación:
5.0

So happy with this place!

WAYNE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Saul B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MELANIE T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trudy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G.  |  First Impressions 
Clasificación:
5.0

The process was a breeze, the lady that took care of me was very kind and professional.

Juan G.  |  First Impressions 
Clasificación:
4.0

Good afternoon, Service in Uhaul Coconut Creeck is excellent, very polite and helpful staff but... I rented the TT7870E truck. Even the truck is terrible, it takes a long time to change gears, it looks like it's going to explode, never have such a big loss with uhal. I rented at CoconutCreeck to come to Kissimmee +/- 180miles. I spent 95 dollars of gasoline, an absurd, came to 65/70 mhp as you should see in the truck's gsp. Today when I went to the drop off I lost another 8 tolls and 1 hour because no GPS can find the address they put in the truck. After finding and arriving at the place at 5:05pm it is already closed. absurd!! As I don't have time to go back another time, I stopped the truck behind where there were others and threw the key into the place. Bad experience this time with U-Haul. Spending $95 to walk 180 miles I can't imagine doing it again.

Juliano N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marielisa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Coy T.  |  First Impressions 
Clasificación:
5.0

Rachel was amazing! Friendly, knowledgeable and fun! I don't know the name of the woman who closed the unit, but she was just as friendly, knowledgeable and fun! ¡Gracias!

Kolleen P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trudy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Online Move In 
Clasificación:
5.0

Everyone with whom I dealt was very nice and very helpful

Timothy M.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

JOSE C.  |  First Impressions 
Clasificación:
5.0

Excellent and efficient service will definitely recommend

Cherrill Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna Grace D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S.  |  First Impressions 
Clasificación:
5.0

Sherri is very compassion and very important for your company..

Ruby C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey K.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Joy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Letitia B.  |  Overall Experience 
Clasificación:
4.0

Margate Florida U haul was horrible. Johnson Rd , Coconut Creek was terrific! Store Manager was wonderful. Only problem I had as well as some others were the Sunday hours our different. Signage pointing out that Sunday doors are unlocked later than other days.

WILLIAM G.  |  Overall Experience 
Clasificación:
5.0

Manager is excellent. Professional, courteous and exceptionally helpful. Inventory is well stocked. The cleanest, best run place I have seen.

ADONIS H.  |  First Impressions 
Clasificación:
4.0

Great service and set up. Rented a van also for moving. Officer manager was very efficient and professional. The only issue was the elevator which seems to need updating or work. It was slow and felt like it was not going to make it upstairs sometimes. Overall very good facility and service.

JOHN T.  |  First Impressions 
Clasificación:
4.0

Cherie was very helpful getting us checked in. The only thing that could use some improvement is the unloading and loading area. It can get very congested and many of the folks that use storage facilities tend to be unsavory and inconsiderate people especially when parking and blocking the loading entrance. Today there was a bunch of trash strewn at the entrance to the elevator and a skinhead looking guy standing right by the door smoking a joint in front of everyone. I'm sure that's a one off but maybe if staff were keeping an eye on that entrance they can improve the situation a bit.

Humberto V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDO T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD W.  |  First Impressions 
Clasificación:
5.0

I hate moving! The ladies at work the day I came in and the day after took a TON off my shoulders... THANK YOU!!

SONJI K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIANNE E.  |  Overall Experience 
Clasificación:
5.0

Everyone was very knowledgeable, friendly, helpful, and kind. The manager was very good and kind to work with. She went beyond the expected call of duty to provide Excellent Customer Service. It is a pleasure to do business there. Gracias.

Dolores S.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful!

Sharon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JODINE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert J.  |  Overall Experience 
Clasificación:
5.0

Cherie Clarke was very pleasant to work with.

JOSE C.  |  First Impressions 
Clasificación:
5.0

Very well run. Excellent service

CHRISTOPHER F.  |  First Impressions 
Clasificación:
5.0

Great experience!

Sandra B.  |  First Impressions 
Clasificación:
5.0

The guy that helped me he was unbelievable he went above and beyond for me and I wish I got his name please look them up because he needs to be recognized he went above and beyond for me and spent a lot of time with me and did not rush me

Warren S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Irvine H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Furman H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELSON A.  |  Overall Experience 
Clasificación:
4.0

Cherie at the front desk has been nothing but helpful and accomodating. The facility is clean, temperature-controlled, and plenty of carts for transport...I am glad I stumbled upon this facility with highly competitive rates

Carey S.  |  First Impressions 
Clasificación:
5.0

Sherie & company do a fantastic job at making the environment super clean. The bathrooms are five star clean, which is amazing considering you have a very transient clientele. A warm cot and a buffet breakfast bar and I would sleep overnight. Thanks, Lynden

Lynden W.  |  Overall Experience 
Clasificación:
5.0

Thank you for making my move-in a snap

Richard D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W.  |  Overall Experience 
Clasificación:
5.0

The Manager and Staff were amazing. So helpful and friendly. They helped me along every step. I had issues with hiring movers that didn't show and they were understanding. The Manager Cherie was just fantastic. She's a gem to have.

Nicole O.  |  First Impressions 
Clasificación:
4.0

Storage facility is well kept and staff is very friendly. 1 thing that I didn’t like and didn’t realize when we toured the facility is that there is only 1 elevator and can cause frustrations when multiple people are waiting.

DOMINIQUE N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan W.  |  First Impressions 
Clasificación:
5.0

Excellent storage facility. Very well managed and the staff is very good.

Marilyn L.  |  Overall Experience 
Clasificación:
5.0

Just the alarm system going off all the time was a little annoying

Theodore T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILMARIE R.  |  Overall Experience 
Clasificación:
5.0

We are there because of Cherie's customer service. She helped us with our issues we kept having with U-haul's online service and was right there, every visit. We will continue to use U-haul because of her while we are transitioning to our rental and our new out of state home. What a wonderful manager, she goes above and beyond for her customers and makes you feel like family. She has a wonderful staff. Moving is a difficult task no matter what and they make it less stressful.

Tamela C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zac C.  |  First Impressions 
Clasificación:
5.0

Cherie was VERY helpful and friendly!! Great service and she even went the extra mile to help me carry a heavy box to my car!!

KIM S.  |  First Impressions 
Clasificación:
5.0

The GM was really informative and you saw her out and about helping customers and moving uhaul equipment more than you saw employees that work there ... which is awesome to see

tiara e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR A M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gunther R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lee S.  |  Overall Experience 
Clasificación:
5.0

All great, staff, clean, easy in/out, fair pricing, inventory good.

GEORGE T.  |  First Impressions 
Clasificación:
5.0

Cherie Clarke was especially helpful. Margate u-haul was terrible.

WILLIAM G.  |  First Impressions 
Clasificación:
5.0

The entire staff at Coconut Creek facility is helpful and friendly. Very nice, polite, helpful crew. I must single out the manager. She 8s one of the best iv ever come across. She is friendly, acceptable, intelligent about her business and she goes every step she can to be accomidating and helpful. She is also offers a wealth of information about options and helpful tips.

Julia G.  |  Overall Experience 
Clasificación:
5.0

Everybody is so pleasant!!!

Ruby C.  |  First Impressions 
Clasificación:
1.0

Lack of communication from staff, wasted time, purposely moving slow, lied about 1st floor being available, then ask for a storage closest available to the elevator and proceeded to give me the furthest when I saw there were many closer available. Didn't have time to argue because I was on the road for 20 hours and only 2 hours of sleep. Worst treatment I've experienced.

DANNYKIRAN B.  |  First Impressions 
Clasificación:
5.0

the Rachel staff is extraordinary, exceptional service ....

Alexandero S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jose f.  |  Overall Experience 
Clasificación:
5.0

Very helpful from when we rented a truck through our use of the storage unit. Top shelf

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B.  |  First Impressions 
Clasificación:
3.0

The Manager was nice, professional, and helpful. I registered at the end of the office hours, when I tried to access the storage area my card said a different persons name on the access screen and would not allow me access the building. I tried to go back to the office for assistance but the office was closed.

SHAYILA B.  |  First Impressions 
Clasificación:
5.0

Very courteous and professional

Theodore T.  |  First Impressions 
Clasificación:
2.0

We we kept waiting to finish paperwork while associate assisted customer behind us with payment.

Phil H.  |  First Impressions 
Clasificación:
5.0

Kind and attentive and supportive and helpful. That would be how to describe my experience . I'm moving temporarily from one location to another and that is very stressful. Cherie and her staff are great to work with and made a difference to me.

Lisa F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

La señorita que me atendió fue muy amable y me ayudó con recomendaciones y soluciones a mi problema

ORESTES D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO T.  |  Overall Experience 
Clasificación:
5.0

The staff at the coconut creek location are all exceptional and know your product / service very well hence they meet all the expectations of the customer and all stakeholders .

TARAMATI B.  |  Overall Experience 
Clasificación:
5.0

great service

PEDRO B.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help

melessa t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OWEN A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S.  |  First Impressions 
Clasificación:
5.0

My family and I would like to personally thank Cheri Clarke, the General Manager at Coconut Creek. She was absolutely amazing. Our experience was very enjoyable due to her professionalism, problem solving, and a great work ethic. Just when we were ready to give up on Uhaul services, Cheri went out of her way ( on her day off none the less) to make sure that we were taken care of. When someone takes pride in their work, it shows. The level of integrity on her part is to be an example to all. My family and I cannot thank Cheri enough for the exceptional service we received. WE NEED MORE CHERI'S IN THE WORLD.

Andrew C.  |  Overall Experience 
Clasificación:
5.0

Coconut creek location is always consistently good This is a easy and friendly location to rent and use the storage I am super happy with everything

Aharon A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn L.  |  First Impressions 
Clasificación:
2.0

I use uhaull alot and this was my worst experience EVER! Not only was i not told that the elevator was not working until right before my arrival. The workers they had helping didnt care about what they were moving and made sure they scratched or dented everything they moved. Like my white tv stand and my couch because they were rushing. So make sure you are watching everything

Mellissa M.  |  First Impressions 
Clasificación:
3.0

the elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?

frederick g.  |  First Impressions 
Clasificación:
5.0

Easy rental process, friendly staff.

ALEXANDRA S.  |  First Impressions 
Clasificación:
1.0

It's my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the "garage" so I went looking for it, after several minutes of walking I was not able to find it because it wasn't there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it's unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.

CESAR P.  |  First Impressions 
Clasificación:
5.0

Elevator stop working in the middle of moving

Devon S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY T.  |  First Impressions 
Clasificación:
2.0

Elevator at the facility was broken!! With no warning or notice by front desk staff!!! What if I had planned on loading furniture into my storage unit the day I got the keys to my 2nd floor unit?! Outrageous. Also, it took us over 30 minutes to locate our unit as the key card was not working. I understand they aren't doing unit showings due to COVID but the front desk lady did a horrible job at explaining where the unit was and how to access it. She told us only how to access it from the elevator (WHICH WAS BROKEN) and said nothing about stairs. We were drenched in sweat running around the building trying every single door. Only for her to finally explained after 30 minutes of getting lost that we have to use the stairs (and no key card is needed?!?!) since the elevator is broken. Such a waste of time. I pray that the elevator is not broken next weekend when I move my things into my storage unit. After this experience, I will not rent here again. For the price I paid, I expected much better.

Sarah S.  |  First Impressions 
Clasificación:
1.0

I rented a truck on 06/10 at 06:00pm to deliver on the same day around 11:00pm. Nobody told me that the storage would be closed at 10pm. I was told all the time that it would be 24h for me. I arrived on 06/10 at night with the truck totally loaded and for my surprise, my access was denied and I couldn't get in the building. I called the customer service but the lady couldn't do anything. I had to come back to my house with the truck. On the other day, 06/11, I went to the Uhaul Store (Coconut Creek, Johnsons Rd, FL) @ 7am and I told them about the inconvenient that I had and I would pay only one day of rent because I couldn't unload the truck due to a Uhaul's fault. An attendant called Jimena agreed with that. On the 06/11 I went to the uhaul storage to unload the truck around 06pm. Same msg appeared on the device's screen next to the door: "ACCESS DENIED" as soon as I put my code. I ran to the office and told them about that same message that was also appearing on the day before. The attendant said: "You should swipe your card" and I said: "Nobody gave me a card" and the attendant was surprised. He went to the office and brought back a card and said" Use this card". I started unloading the truck and around 06:50pm I swiped the card and the same msg appeared: "ACCESS DENIED" I ran to the office again while they were locking the door. They were very rude, saying that the system was already closed and they didn't know if they could do something about. I found a customer, an old man, and he told me that there is a main device that we need to swipe the card first and it worked. The Uhaul's attendants were very unprepared. I told them that it was my first time and even this way they didn't instruct me properly and/or they didn't know about their own internal process. For my new surprise, when I was returning the truck by the website: www.uhaul.com/share, I was charged for both days instead of one as the attendant Jimena agreed to do I really really really do not recommend the Uhaul Storage of Coconut Creek and I would like you guys to proceed with only one day of rent. Also, just to let you guys know, I rented an space of 10x15" for around 3 months but I wont do that in the future with Uhaul Coconut Creek (Johnsons Road).

Alexandre A.  |  First Impressions 
Clasificación:
5.0

Moving experience along with everything else was great.... I would not hesitate to recommend U haul to anyone

Bernice O.  |  First Impressions 
Clasificación:
5.0

RENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.

ELLIOT W.  |  First Impressions 
Clasificación:
5.0

Great staff!

Phyllis P.  |  First Impressions 
Clasificación:
5.0

THe clerks were courteous and helpful.

Alberto H.  |  First Impressions 
Clasificación:
5.0

Very smooth rental experience and customer service representative was very nice

NAOMI H.  |  First Impressions 
Clasificación:
5.0

Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility

kendall L.  |  First Impressions 
Clasificación:
5.0

Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!

Michael H.  |  First Impressions 
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