Customer Reviews for U-Haul Moving & Storage of Cocoa

6,599 comentarios

213 Dixie Ln   Rockledge, FL 32955
(E Of Us Hwy 1)

(321) 632-7874

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(321) 632-7874

213 Dixie Ln
Rockledge, FL 32955
(E Of Us Hwy 1)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JEFF J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

It was nice to have someone hook up the trailer and unhook the trailer For you

Kelli S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
4.0

Bed of trailer was full of debris from prior user. I washed it out before returning it. Saturday afternoon staffing was too few, resulting in longer than needed delay. Overall a good location, just a little more attention to detail. However, U-Haul HQ operations was the main issue. Changed my pick up and drop off location twice and pick up time three times. U-Haul corporate needs to hire actual logisticians (preferably military) with global operations experience.

PAUL K. 
Clasificación:
5.0

Cc

Michael M. 
Clasificación:
5.0

The gentleman who helped me with pick up and drop off was excellent.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
2.0

My reserved rental was given away to the customer next to me at the time of my pick. Fortunately I was able to get a larger vehicle instead.

Jules S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

eugenia W. 
Clasificación:
1.0

I got trailer and They B checked lights and yet it was dark and I had no running lights on Highway . I was getting honked at pulled over and even though blinkers worked nothing else did!

Richard O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Milind L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary N. 
Clasificación:
4.0

Check in and check out service was slow. I did online check in, however the “system” was slow on check in, and I had to hunt down someone to check me out. Once I found someone, the checkout process was very quick and efficient.

Charles R. 
Clasificación:
1.0

I reserved a truck an tow trailer and they did not have it when I got there.

Caitlin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachelle K. 
Clasificación:
5.0

This was the most organized U-Haul place I have been in. The workers were knowledgeable, and helpful. Misty who is the General manager could not be more respectful and helpful.

Beth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey N.  |  First Impressions 
Clasificación:
1.0

When I returned the trailer I rented, the same day I rented it, and early by 3+ hours, the individual didn't check the trailer until 4 days later. Subsequently, I was charged for 4 days of rental, when in reality I had less than 1 day. I called for a refund and was directed to the National call center where I had to explain what happened. They asked if I had proof of what had happened. I have my original rental contract and the receipt that shows a 4 day charge. They stated they had submitted it for a refund and that it had to be reviewed and approved. If it is not approved, I will contact my credit card to refute all of the charges.

James E. 
Clasificación:
5.0

Everyone was great. Very helpful and I was in and out.

Anthony S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete G. 
Clasificación:
5.0

Process was very easy

Alan H. 
Clasificación:
5.0

Continue to show interest in helping customers

Osmel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

Friendly staff who provide great service.

steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarence W. 
Clasificación:
5.0

The girl was sweet, and very helpful, the truck ran well, and got decent mpg,It allwsys seems to work out no matter where I rent from.

JOHN R. 
Clasificación:
5.0

All actions great

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scot S. 
Clasificación:
5.0

Angela was extremely professional and helpful.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole D. 
Clasificación:
3.0

The hitch installation looks fine, which is great. But it would be ideal if you told your installers to not leave a bunch of grease and oily marks on the driver door. Otherwise all good.

Jorge C. 
Clasificación:
5.0

One tire had only 24 lbs should have been at least 50-65

Frank M. 
Clasificación:
5.0

I will rent from them again!!!

William B. 
Clasificación:
5.0

I had the best experience with the young lady that helped me. She has the greatest personality and was very professional. Gracias

Tina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin P. 
Clasificación:
5.0

I used the app to book/reserve a truck. Got to the location, checked in and was out in only a few minutes. Enjoyed the interactions with the employees there. Returned the truck earlier than expected, and again, was in and out in a matter of just a few minutes. Thanks guys!!

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Service was great and TJ was a great help

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

Courteous & friendly.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kurt G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby G.  |  First Impressions 
Clasificación:
5.0

I and my family have always had excellent service from the U-Hual at this location. I will continue to use them in the future.

Remmert R. 
Clasificación:
5.0

The vans need cleaning

William P. 
Clasificación:
5.0

The rental process was painless and easy.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle Q.  |  Online Move In 
Clasificación:
4.0

Many times the company has their U-Haul trucks parked in the customer parking area and it is difficult to access the storage area. A customer has to carry items around the truck which makes it difficult specifically if the person is older.

Ronald B. 
Clasificación:
4.0

The truck front wheels were balding and the truck drove poorly like the truck front end was out of alignment. The drivers side door made a very awful noise when opening and closing it, but it did close properly. The check engine light was illuminated and the truck had almost 90000 miles on it. However, the inside and hauling areas of the vehicle were clean and we were able to complete our small house to house move in the area. The people running this U-haul location are very good and the property is well kept.

Byron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA C.  |  Overall Experience 
Clasificación:
5.0

Always excellent service

Jack J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda S. 
Clasificación:
5.0

The tail light on the trailer did not work.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mona H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin B. 
Clasificación:
3.0

Although the site is Okay, its not great. Service is typically slow.

Rod M. 
Clasificación:
5.0

None needed, was fast and I was on my way as fast as possible both at start and finish. Great job, moving was hard enough. They made it so getting and returning truck was very painless.

Jon C. 
Clasificación:
5.0

Flawless experience!

Art R. 
Clasificación:
5.0

The people are friendly and very helpful

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
3.0

I know everyone everywhere is shorthanded so this is a mute point, but it never fails, I walk in and am third in line to only 1 person working and they are on the phone making collection calls, which apparently, is more important than the customers standing in line. Maybe try to have another person somewhere on the property that can come in and help at the counter?

Kristine I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milind L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas Q. 
Clasificación:
5.0

Great help from Tom.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifton B. 
Clasificación:
1.0

It was closed.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

eve c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam H. 
Clasificación:
5.0

The drop off location I scheduled was in Viera, FL on Pineda Blvd. The drop off location was changed to Dixie Lane in Rockledge, FL.

Edward F. 
Clasificación:
3.0

The kids tire pressure warning light was on. Before i pulled out i went back and talked to rep. He said new tires and sensor not reset, so IGNORE IT. No! Wrong answer. Had to stop at another UHaul where they checked pressure on all 4 tires. The back right, which was the low tire, only had 25lbs in it. That truck was NOT checked, cleaned or serviced properly before my 24 hr rental. Very dissappointed that our safety was put at risk due to slack staff. Reporting this to review boards. I have used uhaul for several years and this is the first time SAFETY was blatantly ignored. They should have checked the truck when i reported warning light. Once the other site added air, it was fine.

MARCELLA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reed M. 
Clasificación:
5.0

Employees were very confused don't seem like they know what was going on.

anna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan H. 
Clasificación:
2.0

Trailer harness was installed incorrectly. Shoddy workmanship. Taking shortcuts.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charline R. 
Clasificación:
5.0

Very helpful !😄

eve c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTIN M.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff. Facility is the cleanest I have used. Highly recommend the Rockledge Florida facility.

Earl G.  |  Overall Experience 
Clasificación:
2.0

I was promised a lock that was not in the unit and when I came into the store after calling ahead and taking time off work I was told there were no more locks which left my unit unlocked.

Jovan M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Scheryl F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIA M.  |  Overall Experience 
Clasificación:
5.0

Misty is just an amazing person and is always helpful and friendly.

armon b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen d.  |  First Impressions 
Clasificación:
5.0

Please get the air conditioning fixed in my section.

Stephen d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald b.  |  First Impressions 
Clasificación:
1.0

The inside of the facility was always over the Temperature range on the thermometer on the wall . During the day the temp was unbearable to stay in for any length of time , so if I needed to move stuff there or around in there it was in evening . It did say it would be temperature controlled so I don't feel I got my moneys worth since I paid for it . For this reason I won't be recommending uhaul. And also I. The beginning we served a ground floor rental unit and that day when checked in the man said he only had one unit left and it was upstairs I'm disabled and stairs are difficult for me but he didn't seem to care .

Brian B.  |  Overall Experience 
Clasificación:
5.0

Secure facility with very helpful staff, especially Dave! Thank you!

Mark K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

craig j.  |  First Impressions 
Clasificación:
2.0

Access to units is very difficult. Up stairs down stairs doorways not large enough for large furniture. Rented unit had to cancel and find something more adequate

Patricia F.  |  Overall Experience 
Clasificación:
3.0

I waited for help for 25 min when i was trying to rent the unit because I am disabled and needed a down stairs unit and no one knew if there was one available then when there was finally someone to answer the question he didn't even stop walking and talking on his phone he said "nope" the guy helping me said what can she do he said " go somewhere else" if I wouldn't have needed something that day I absolutely would have gone somewhere else

Judith B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelsey Z.  |  Overall Experience 
Clasificación:
3.0

The staff was absolutely terrible. There were 4 people working and no one was interested in helping in any way shape or form when we were having difficulty entering the facility. They even lied and said there was no other way to access my storage unit. The person cleaning the windows actually told myself and the movers I had hired the other way to get in. The staff inside finally let us in this way and then were terrible when we tried to find the best route to exit. This is not the first time I have had issues with the staff at this site. Someone needs to evaluate the quality of their employees.

GENA G.  |  Overall Experience 
Clasificación:
5.0

Alexa was amazing. We were displeased to find out a booked reservation did not guarantee a unit after moving from PA. She listened to us, addressed our concern, stayed very professional and got us a solution we were happy with. In the middle of helping us she had another customer rudely and continuously interrupting and she addressed that with poise. Afterwards she gave us a full tour to ensure a successful transfer. She is a value to your business.

KELLY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don F.  |  Overall Experience 
Clasificación:
5.0

We stored an extra mattress for a year… and it came out as good as it went in!! No animal or bug damage… facility is clean and the staff was always super friendly!!

Ronald B.  |  Overall Experience 
Clasificación:
2.0

Its Obvious that everyone working here knows one another thru family cousins what not. This was booked out of town. Im pretty sure we requested an air conditioned unit. A fan!? In Florida!? No. I would never recommend this to anyone I care about, let alone, passing strangers. Sure, a free month because they screwed up my intake! I cant wait to get my stuff out of there. Uhaul is Great! This place SucKs! Sorry...

joe k.  |  First Impressions 
Clasificación:
1.0

I stood 35 minutes with a frustrated employee who didn't know what he was doing and no one helping him but rather interrupting him to ask questions for their customer. My daughter and dog were out in the 98 degree heat all this time. I am disabled and needed a storage unit on the ground floor. They didn't want to go look and see if there was one so the boss came in and when he finally got off his phone said " well you can take upstairs or go somewhere else" I will never use that uhaul again

Judith B.  |  First Impressions 
Clasificación:
4.0

Found cockroaches outside unit when unloading.

Jeffrey H.  |  Online Move In 
Clasificación:
4.0

Parking and access to doors for loading and unloading were blocked a lot by U-Haul trucks, so access was not convenient at times.

RUSS W.  |  Overall Experience 
Clasificación:
4.0

Access code had not been activated by U-Haul corporate by the time we unloaded and departed the storage facility. Codes should be activated quicker for best customer service.

Kevin c.  |  First Impressions 
Clasificación:
3.0

It was a little to hot needs to be cooler

APRIL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Simpson B.  |  First Impressions 
Clasificación:
4.0

In order to rent a climate controlled storage space large enough for my needs I had to put my stuff 30 miles from where I was moving to after traveling from the Gulf coast to the Atlantic coast even though there were several storage facilities much closer.

Paul r.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff and convenient location.

JOHN N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

robert d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh D.  |  First Impressions 
Clasificación:
4.0

Online rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v get

ALIX P.  |  Online Move In 
Clasificación:
5.0

I am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. ¡Gracias!

Paul r.  |  First Impressions 
Clasificación:
5.0

Nice and helpful staff. Would recommend to anyone.

JASON D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dane W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia K.  |  Overall Experience 
Clasificación:
4.0

There is no lighting inside the the locker. This makes it difficult to find specific items.

ROBERT S.  |  Overall Experience 
Clasificación:
3.0

Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.

ANGELICA L.  |  First Impressions 
Clasificación:
4.0

Inside the units light would be helpful.

Richard H.  |  Overall Experience 
Clasificación:
5.0

Dave at the Cocoa location was a great help.

Denise B.  |  Online Move In 
Clasificación:
5.0

N?A

gloria j.  |  Overall Experience 
Clasificación:
5.0

Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.

garrett k.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful personnel

david w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

Pleasure doing business with your folks.

Mark B.  |  First Impressions 
Clasificación:
5.0

Everything has been positive and professional.

James D.  |  First Impressions 
Clasificación:
5.0

Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman's name who assisted me. If you're able to look that up. Please thank him!

Jennifer M.  |  First Impressions 
Clasificación:
5.0

I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel

WAYNE P.  |  Overall Experience 
Clasificación:
5.0

Well trained staff! Efficient, friendly and accommodating during stressful time.

Virginia K.  |  First Impressions 
Clasificación:
2.0

So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!

Gia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph A.  |  Overall Experience 
Clasificación:
5.0

Definitely satisfied

Juan S.  |  First Impressions 
Clasificación:
5.0

I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.

DARLENE T.  |  Overall Experience 
Clasificación:
2.0

After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.

Michael Leroy T.  |  Overall Experience 
Clasificación:
4.0

Great place

Wayne F.  |  Overall Experience 
Clasificación:
1.0

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Theresa R.  |  First Impressions 
Clasificación:
5.0

Very clean facility and very friendly helpful staff

Pamela F.  |  Overall Experience 
Clasificación:
5.0

Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

Melody R.  |  Overall Experience 
Clasificación:
5.0

Great!

JENNIFER O.  |  First Impressions 
Clasificación:
2.0

Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

DANIELLE B.  |  Overall Experience 
Clasificación:
5.0

Greg and Daryl are excellent professionals

Andrew m.  |  Overall Experience 
Clasificación:
5.0

Good storage facility

MEGAN M.  |  Overall Experience 
Clasificación:
1.0

Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

ROGER L.  |  Overall Experience 
Clasificación:
2.0

Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER

Lori G.  |  Overall Experience 
Clasificación:
5.0

Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app

Thomas E.  |  First Impressions 
Clasificación:
4.0

Thank you all for your assistance

Sabina T.  |  First Impressions 
Clasificación:
2.0

not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!

DANIELLE B.  |  Overall Experience 
Clasificación:
5.0

Great customer service very helpful will recommend this facility thank you

misty b.  |  First Impressions 
Clasificación:
5.0

Very professional, friendly and helpful

JAMES H.  |  Overall Experience 
Clasificación:
5.0

great experience....they were prompt and helpful

christopher e.  |  Overall Experience 
Clasificación:
1.0

Parking was horrible. Hours were not convenient. Staff was unprofessional.

Shawn S.  |  Overall Experience 
Clasificación:
4.0

The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.

Larry R.  |  First Impressions 
Clasificación:
5.0

The employees were very friendly and helpful.

Hester M.  |  First Impressions 
Clasificación:
4.0

There should be water for the people using the storage and working hard ..my suggestion

Jackeline A.  |  Overall Experience 
Clasificación:
5.0

Tom and David were extremely helpful and personable! ¡Gracias!

dave l.  |  Overall Experience 
Clasificación:
5.0

Customer service was outstanding!

Audrey H. | Reservación
Clasificación:
2.0

Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless

Maren C.  |  Overall Experience 
Clasificación:
1.0

Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.

Chuck H.  |  Overall Experience 
Clasificación:
5.0

Clean and helpful staff

CHRIS C.  |  Overall Experience 
Clasificación:
2.0

U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .

JIM S.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome. Great service.

Victoria S.  |  Overall Experience 
Clasificación:
1.0

I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?

Kim B. | Reservación
Clasificación:
5.0

Easiest turn-in possible

Steven E. | Reservación
Clasificación:
4.0

At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like

Thomas H.  |  Overall Experience 
Clasificación:
5.0

Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.

Wendy F.  |  Overall Experience 
Clasificación:
5.0

Always very helpful and friendly.

heidie g.  |  Overall Experience 
Clasificación:
1.0

Worst place ever been wouldn't recommend to a nyone

Lurline e.  |  Overall Experience 
Clasificación:
2.0

I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I

LINDA M.  |  Overall Experience 
Clasificación:
5.0

N/a

Nicole M.  |  Overall Experience 
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