Customer Reviews for U-Haul Moving & Storage of Clinton

1,693 comentarios

800 High St   Clinton, MA 01510
(Rt 110 Near Lancaster)

(978) 365-2400

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(978) 365-2400

800 High St
Clinton, MA 01510
(Rt 110 Near Lancaster)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 3 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Linda N.  |  Overall Experience 
Clasificación:
1.0

If you pay you bill and move few days later they don't give you money back for the rest of the month so.use you all month and move out and they don't explain that to you when you move in no fair

Miguel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE T. 
Clasificación:
5.0

Kid that hooked up the trailer for me was great. And good customer service as well ðŸ'ðŸ¼. This is the second time I've rented a trailer from here because Leominster store never has 1 available

ANDREW P. 
Clasificación:
2.0

The lock boxes with the keys were empty. The truck was gross. There were some nasty stuff on the passenger seat. And I was not impressed with the level of support. I called the toll-free number when I found that the lock box was empty and was put on hold for more than 30 minutes. I gave up after that and luckily they were than open. And after yelling through the window I finally got help from one of the associates.

David N. 
Clasificación:
5.0

Luis, location Manager was quick, profesional, courteous, and knowledgeable. Excellent service!!!

Omar R. 
Clasificación:
5.0

All of my experience’s with UHAUL have been excellent.

CHRISTINE O.  |  First Impressions 
Clasificación:
3.0

You guys make everything difficult and somehow extra expensive

HARRISON K. 
Clasificación:
4.0

When I picked up the truck the representative told me I would be dropping it on Willow St. even though I had reserved Hooksett Road. When I arrived at Willow Street I couldn't drop it and had to go to Hooksett Street. This cost me an extra hour of driving at rush hour. Frustrating!

CHERYL T. 
Clasificación:
5.0

Luis was awesome!

douglas d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN M. 
Clasificación:
5.0

The manager at this store was a great guy!

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR C. 
Clasificación:
5.0

The U-Haul representative was excellent. He made the rental and return very quick and easy. Highly recommend and would definitely use this location again.

Raymond S. 
Clasificación:
5.0

Very efficient, friendly and helpful.

AMY R. 
Clasificación:
5.0

Luis was extremely helpful on site throughout my rental process as well as helping secure uboxes for an out of state move. The other staff I interacted with were also awesome and super helpful and knowledgeable.

Rudy G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN F. 
Clasificación:
5.0

a great location, great customer experience

JEFFREY B. 
Clasificación:
5.0

nice quick efficient check in

PAUL B. 
Clasificación:
5.0

The vehicle was not in great condition mechanically. The vehicle should be in good condition before it is given to the customer. But, the customer service was excellent.

Robin C. 
Clasificación:
5.0

Luis the manager was great. He was very professional and courteous. Was a great pleasure to deal with him.

JoseD C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

W B. 
Clasificación:
5.0

Customer service was excellent

MICHAEL K. 
Clasificación:
5.0

Luis was GREAT! very professional friendly and helpful!!

HEATHER M. 
Clasificación:
5.0

Luis was awesome and was quick and knew his stuff. Highly recommend!!

dante d.  |  First Impressions 
Clasificación:
5.0

The customer service at this site is excellent and very attentive. Your systems for reserving trucks leaves a lot to be desired.

JEROME P. 
Clasificación:
5.0

Luis was awesome. And the availability of the trucks for choices were great.

YVETTE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROB G.  |  Overall Experience 
Clasificación:
5.0

Luis was very polite and helpful, a gentleman and excellent representative of the business.

TIMOTHY D. 
Clasificación:
5.0

Pickup and return were a breeze.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDA M. 
Clasificación:
5.0

Luis, the Manager at the Clinton MA location provided excellent customer service and made the entire process easy.

OMAR R. 
Clasificación:
5.0

I did not understand there would be an additional charge for keeping the truck longer. That is all. The rest was great. Thanks.

TAMAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne C. 
Clasificación:
3.0

There was no Dropbox so I got stuck in the freezing cold for 30 minutes while uhaul proceeded to ask me to bring the vehicle back the next day (after warning me only 2 hours earlier about the charges I'd recieve if I didn't complete the self return process). I was and am fucking pissed and will be calling to have this comped. Luis is a excellent employee and goes out of his way to help out. Uhaul the company is difficult and made the process take very long. I completed the self return process around 7pm and didn't get to leave the location because the lack of a Dropbox for the key until 8pm!!! You are paying for my time.

JUSTIN C. 
Clasificación:
5.0

Mr. Martinez was exceptionally helpful, cheerful, and efficient!

AMY T. 
Clasificación:
5.0

Luis was wonderful!

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JHENIFA P. 
Clasificación:
5.0

The Representative Luis was amazing. He went above and beyond to help me. My original pick up location was Leominster but they did not have a van available so I had to go to Clinton. Luis was outstanding.

KERIANNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

Luis was absolutely wonderful! He was very helpful with picking up and dropping off the truck. Great customer service and the truck itself was very clean.

STACIA F. 
Clasificación:
4.0

Had never used this location before. Had to use due to my normal location not having the unit I rented, so they changed the reservation to Clinton.

RICHARD M. 
Clasificación:
5.0

Check to make sure the ramp is secured. It slid out while I was driving away.

GLENN H. 
Clasificación:
5.0

Muy satisfecho la atención fue muy bien amable. Gracias

HERBER M. 
Clasificación:
1.0

Rented a unit and the employee forgot to take the universal lock off so when my movers showed up with a truck filled with entire house we couldn't get into unit and the store was closed ! We had to let the moving company leave and go to a different town to unload the entire truck the next day by ourselves. And then he still charged after saying he didn't put the charge through…for the unit we were locked out of. That was 3 days of multiple phone calls to get refunded.

AMY K.  |  Overall Experience 
Clasificación:
5.0

Luis was very pleasant and efficient.

DANA H. 
Clasificación:
5.0

Luis was very professional and knowledgeable

William S. 
Clasificación:
1.0

The unit Didn't have the lock removed therefore when the moving company showed up it was locked and office was closed! Horrible experience. Had to keep our belongings on truck overnight and move it ourselves the next day. Rented a unit in another town ! Never again will ai use Uhaul products.

AMY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wandy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Flavio G. 
Clasificación:
2.0

Always a bunch of crickets in the unit. Getting all over your stuff Always broken glass and debri over the driveways. Never enouph staff. On three separate occasions I had to stand there and wait more than a half an hour to talk to someone because there was only one person and they where helping someone else.

Kristopher V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hope C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rael O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

K S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Koren K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORRAINE R. 
Clasificación:
1.0

Was overcharged for rate and mileage. Charged for more miles than the truck's odometer reading. Purchased all insurance but still had a 150 fee taken out but not shown the damage on return of truck. Would like proof of damage. Will never use UHaul again.

JANICE B. 
Clasificación:
5.0

Excelente

BRENO V. 
Clasificación:
4.0

Staff was very friendly, welcoming, and knowledgeable. Made my day to have everything go smoothly, without surprises.

MARC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE D. 
Clasificación:
5.0

Good service and quick to return.

Alex Antonio D. 
Clasificación:
4.0

I am still looking for outdoor space to park RV.

RICHARD G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristie R. 
Clasificación:
5.0

Polite employees. I liked it. Thank u

Luzia G. 
Clasificación:
5.0

Thank you so much for your help! I love😊

Leila M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myron T. 
Clasificación:
5.0

Staff was very friendly and helpful

Kari V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

More parking for customer

MARY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colleen C. 
Clasificación:
5.0

The guy who got me going was great and very helpful he was a professional!! and very pleasant!

ALAN B. 
Clasificación:
5.0

Luis was GREAT! Very personable, very efficient. Highly recommend!

Philip M. 
Clasificación:
5.0

Great and easy service

Caleb M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
5.0

Dropped trailer and on my way in less than 5 minutes. Receipt by email within the hour. Couldn't have been any easier.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie A. 
Clasificación:
5.0

Excellent experience from the very pleasant and efficient woman who handled the transaction to the quality of the almost new van. I'd go there again for my future rental needs.

Charles S. 
Clasificación:
5.0

The Clinton location was great. My experience with ordering and picking up a truck (from Hudson MA originally) was the worst ever.

JOHN C. 
Clasificación:
1.0

I was overcharged by 40 dollars based on the reps clerical error. He was aggressive on the phone when I asked for a refund. Still hasn't got back to me as to why I was charged

COREY W. 
Clasificación:
5.0

Have more bigger trucks available

robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

Great service.

CRAIG B. 
Clasificación:
1.0

I rented both a locker and a Van the experience with the cashier was horrible I then spoke with the manager, and that was even worse. I will be calling customer service about it.

Jessica T. 
Clasificación:
5.0

Excellent experience, very friendly and efficient

PETER R. 
Clasificación:
5.0

The staff was incredibly nice and professional. Very nice facility due to Amazing Staff!!!

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher J. 
Clasificación:
5.0

Luis did a great job helping me understand the vehicle and took the time to help me adjust the sideview mirrors.

Bruce B. 
Clasificación:
5.0

Thank you so much for help!! I appreciate!!

LEILA M. 
Clasificación:
1.0

I went less than 15 miles yet was charged to fill half a tank of gas. When I got there to pick up the truck the employee was rude and acted like he didn't have one even though it was parked out front and I had a confirmed reservation. When I went to drop it off the employee outside doing the inspections was rude. I'll never come here again to rent a truck.

SALLY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

Everything always great.

david f.  |  First Impressions 
Clasificación:
5.0

Pam was so helpful. She opened up 15 min early to help me out without me even asking/knocking at the door, She then helped me get the best deal on a storage unit special as my place was not yet ready for unloading my one way rental. I so appreciated Pam.

Inzune H. 
Clasificación:
2.0

I was originally supposed to pick up a truck at the Framingham location. Upon arriving, it was discovered that the key was not put into place for pick up. As I went before the location opened, I had to call customer service to resolve the issue. I spoke with a woman, who sent me to another location 25 mins away in Clinton. As I had lost so much time trying to figure this out, I asked how long I could have the truck. She replied that I could have it all day as it didn't look like anyone was renting it for the rest of the day. Come later in the day and I receive a phone call from that location saying that I had to bring the truck back as someone else had reserved it for that time, a couple days beforehand. Needless to say, a lot of miscommunication on uhauls end. Luiz from the Clinton location was great though.

Rodrigo P. 
Clasificación:
5.0

Easy drop off

Christopher W. 
Clasificación:
3.0

I biggest complaint was the truck i wanted was scheduled for someone else right after my proposed time and I needed it longer and could not expand my time. So i had to use a van. Makes me consider not using U haul in the future. The manager was not very helpful in dealing with my frustration. I was paying a day rate for the truck and then could not use it for the time i needed it for.

Carl F. 
Clasificación:
5.0

This location is no nonsense, ,get what you need and get on with your project. I rented a trailer. Paperwork, pick up an drop off we're a breeze. Friendly & knowledgeable. A good experience in today's world.

Kevin N. 
Clasificación:
5.0

The process was very smooth for both pickup & after hours drop off.

John P. 
Clasificación:
1.0

My 1:30pm reservation I made a week in advance was postponed until 2:30 then 3:30 then 5pm. We kept going back and forth to the uhaul location. They did not offer a discount after everything they put us through.

ERIC O. 
Clasificación:
5.0

The lovely lady was great'. Handled the trailer all. Y her self.

Dana K. 
Clasificación:
5.0

very friendly .prompt, helpful people.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine W. 
Clasificación:
5.0

Brakes on 1260 should be checked, minor pulsating when pressed under 20 MPH.

Philip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonabel M. 
Clasificación:
5.0

The customer service rep was great, but they need more than one person on a Saturday. The customer ahead of me was so rude. Kept taking phone calls and going outside . There were a few people trying to do contracts. The rep was patient but it would have been much smoother with two people working.

Andria D.  |  First Impressions 
Clasificación:
5.0

Pam was extremely nice and helpful.

Matthew R.  |  First Impressions 
Clasificación:
4.0

Stellar customer service! Antoine was friendly, pleasant, and extremely helpful. I had an issue with my storage unit and he solved it immediately. Can't speak highly enough about the service. The condition of the unit I rented was poor; I had a leak that caused slight damage to my items (I was switched to a different space once I mentioned it). I do wish the access hours were a bit longer, as I sometimes need to gather things for my business later at night. It's not a huge deal would, but it would be so much more convenient if it was 24-hour access. All in all, I am very happy with my experience.

Tiffany G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W.  |  First Impressions 
Clasificación:
5.0

2nd time here. Positive experience both times. Great customer service.

Robert C.  |  First Impressions 
Clasificación:
5.0

Signing up was easy. Office help was efficient and thorough. Got assistance picking out supplies. All good.

Debra A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy D.  |  First Impressions 
Clasificación:
5.0

Tammy was very helpful and kind. Made doing business easy and pleasurable!!!

John F.  |  First Impressions 
Clasificación:
5.0

Tammy was the best.

Russell K.  |  First Impressions 
Clasificación:
5.0

I had a very positive experience here. Staff was very helpful with attending to my needs. I decided to rent a storage unit and will be recommending your facility to others.

David W.  |  First Impressions 
Clasificación:
5.0

Staff is super friendly and helpful. The unit is cleaner than one i rented in the same facility some years back.

James H.  |  First Impressions 
Clasificación:
5.0

Extremely helpful and friendly. He made sure I had everything I needed. Advised me with knowledge on the things that I had questions or concerns.

Diane W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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