Comentarios de los clientes para U-Haul Moving & Storage of Clinton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Clinton

Clasificación general:

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liam n. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jerome F.
Clasificación:

Great Service

Thomas M.
Clasificación:

El cliente no dejó un comentario.

Merle G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Richard B.
Clasificación:

Tammy Thompson was very helpful and friendly and the facility was very clean and well organized.

Russell K. | First Impressions |
Clasificación:

Tammy was the best.

Leonard C.
Clasificación:

Super easy to deal with the management ten here. Very clean and efficient operation.

Jay M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Darlene F.
Clasificación:

El cliente no dejó un comentario.

Stephen M.
Clasificación:

Customer service was exceptional. Tammy was professional and was very helpful.

John I. | First Impressions |
Clasificación:

Wonderful greeting and assistance by the manager,full explanation of the services. Directions to our unit were easy to find.she was a delite!

Allyn D.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

Just a little miffed because they demanded a second phone from me and a name. When i resisted, could have couched the request in some language like " sorry but company policy and the computer won't print out a rental agreement without it."

Donald T.
Clasificación:

It was all very well handled and an easy and seamless experience. Very nice.

Murlene M.
Clasificación:

Tammy store manager was great and helpful

Cara M.
Clasificación:

El cliente no dejó un comentario.

Lorena M.
Clasificación:

The owner did NOT wear a mask and put me and my family at risk. What else didn't they do? Did they not clean the equipment? Will never use them again.

Katybeth B.
Clasificación:

El cliente no dejó un comentario.

William C.
Clasificación:

Sales associates were VERY helpful. The van I rented was extremely clean I was very happy with the service.

manuel R.
Clasificación:

To change the maniger. Very inrespectful person.

Manuel F.
Clasificación:

Excellent customer service from Tammy. Very prompt to assist and answer questions r/t the rental equipment.

Daisy A.
Clasificación:

Nice people in the front desk

John V.
Clasificación:

El cliente no dejó un comentario.

Gail B.
Clasificación:

El cliente no dejó un comentario.

Ben M.
Clasificación:

let people know what the Haul/Tow light is.

terry k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Omar S.
Clasificación:

El cliente no dejó un comentario.

Christina D.
Clasificación:

My pickup location was changed after reservation was made online. Someone called me to change my pick up to a further location ultimately costing me more money in miles. When we went to pick up the truck at the time confirmed both online and over the phone with a representative, the location was closed. We were lucky enough to catch someone leaving who was able and willing to help us. After I returned the truck I was called the next day to ask if I had returned it. Over three weeks later multiple charges were charged to my card with no email, no receipt, no communication or confirmation. I tried calling multiple locations and customer service lines for information but have been unable to speak to anyone. I've contacted the online chat line and continue to be directed to phone numbers that ultimately lead to full voicemail boxes or never-ending hold music. That's just the experience with customer service. The truck itself had a broken latch that was not shown to us, it was extremely difficult and dangerous to open and resulted in my friend injuring herself trying to open the back. It was dirty and the light in the back did not work which made packing during my overnight reservation extremely difficult. Speaking with customer service over chat was also extremely disappointing. A representative named Lilliana just directed me to the Uhaul FAQ and gave me the same 1800 number that was never answered. Overall two thumbs down for a very unpleasant experience during a very stressful time.

Paul E.
Clasificación:

Tammy Thompson the U-Haul Manager was a complete professional during the whole rental process and was a pleasure to work with today. Her assistant, Eddie was also very helpful as well n got me rolling this morning. Thanks. Paul “Hollywood “ Erickson

Susan R.
Clasificación:

The staff were excellent!!!

Barbara Q.
Clasificación:

When you call you don't get a 20 minute wait.

Kenneth M.
Clasificación:

Great onsite customer service

SCOTT S. | Overall Experience |
Clasificación:

Overcharged repeatedly but on auto pay Idiots at the office could never fix issue Home office not much better Keep increasing prices

Wilson W.
Clasificación:

nice friendly staff

Christopher S.
Clasificación:

We love Tammy!!!

Leigh L.
Clasificación:

Tammy was excellent!!!!

James T.
Clasificación:

El cliente no dejó un comentario.

Sally C.
Clasificación:

Hire a second person to wait on people. Every time I went in, there were 2 or 3 people waiting in line, which would be ok if transactions were one or two minutes, but they seem to be 5 to 10 minutes with the questions people ask.

Alvaro G.
Clasificación:

El cliente no dejó un comentario.

Cheryl D.
Clasificación:

El cliente no dejó un comentario.

RICHARD A. | Overall Experience |
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El cliente no dejó un comentario.

Lindsay T.
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El cliente no dejó un comentario.

Benjavan U.
Clasificación:

I really like the woman that assisted me. She was very nice and went out of her way. There was an issue with my car. The people at U-Haul Worcester, MA who installed the hitch did not do it right and the light wiring was not working. She waited for me For about an hour after the store closed so that I can drive over to Leominster location to get it looked at and return to get the trailer.

manuel R.
Clasificación:

Be responsssable. I did a reserve, two hours earlier i personally stop by to confirm the vehicle pick up which will be at two hrs later but, when i wend there, there was not truck because they the truck to other person under my reservation number and under my name.

Tony S.
Clasificación:

Moving is stressful, I had Tammi helping me upon pickup of the truck. She was smiling and friendly and helped me laugh and it definitely started moving day off on the best foot possible. I appreciate her great attitude and friendliness! Also Antoine helped reserve the truck for me and he was also very helpful!

Jeffrey S.
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Tammy was wonderful! She did her job well and made sure everything was just how I needed it. I highly recommend this location. I was very happy and it allowed me to have a great moving experience.

Donald K.
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El cliente no dejó un comentario.

Lisa K.
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Our experience with Tammy was great! Even in the midst of a huge move weekend, she was friendly, made sure to give us all the details in regards to rental, and return of vehicle. We appreciate her service during a difficult weekend. Thank you!

bob c. | Overall Experience |
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Worked exclusively with Tammy. Excellent customer service. Would recommend your business and would tell them to ask for Tammy.

Scott O.
Clasificación:

They were great! Hooked everything up for us

James P.
Clasificación:

The local place was great. The system overall needs much improvement. Reserving online appears to be a firm reservation only to get a phone call A day or more later saying that it's not possible. Then we reserved on the phone, got to Clinton, and our reservation had been bumped. Moving days are incredibly stressful and complex. UHaul needs a better system.

NAGARJUN B.
Clasificación:

Tammy is awesome! She is very hospitable, gave me the equipment in very good condition and was willing to step up and help me despite having shortage of dollies due to busy College moving schedule. She was very kind and courteous. Awesome experience!

Benjamin C.
Clasificación:

My online only order was canceled after an hour, it would be better if either that didnt happen or you explained that it would happen

Chelsea S.
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Tammy from Clinton Uhal was highly educated wonderful at her job and provided excellent customer service 10/10 recommend Uhal and Tammy.

Richard M. | Overall Experience |
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Staff was always helpful and friendly. Whole process of moving in and out was easy and convenient

Carlos F.
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Your computer system is always a problem regardless of the location. People at this location make up for your technology shortcomings.

Margaret M. | Overall Experience |
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El cliente no dejó un comentario.

Kirosha S.
Clasificación:

El cliente no dejó un comentario.

Edson S.
Clasificación:

El cliente no dejó un comentario.

Edward H.
Clasificación:

El cliente no dejó un comentario.

Zachary H. | Overall Experience |
Clasificación:

Tammy went above and beyond to help us make our move as simple as possible, and when I did stupid and made a mistake or misunderstood something she was incredibly forgiving and helped set things straight. Will definitely refer family and friends with moving/storage needs and when the time comes, I’ll be back!

Robert P.
Clasificación:

El cliente no dejó un comentario.

Susan T.
Clasificación:

El cliente no dejó un comentario.

Adam S.
Clasificación:

Verification took too long even though I reserved and was verified the day before. I lost 30 minutes of my day which led to delays. Verification process is excessive for someone who already had a profile and is a repeat customer. I should be able to login and pick up my rental faster than what I experienced

ALFRED N.
Clasificación:

Excellent Service.

Stephanie S. | Overall Experience |
Clasificación:

Tammy was amazing to work with!! Very helpful!

Alyssa B.
Clasificación:

Manager was soo incredibly helpful and friendly!! She provided us with an abundance of information, made sure we understood/felt comfortable with operation of truck and auto transport, gave us tips and suggestions, and even called to make sure we made it down safe after a large move! Can't say enough good things about her and would recommend anyone to go to this location just for her!

Michelle C.
Clasificación:

El cliente no dejó un comentario.

Daniel W.
Clasificación:

El cliente no dejó un comentario.

Richard L.
Clasificación:

El cliente no dejó un comentario.

Scott P.
Clasificación:

Very friendly and helpful staff. They made things so easy for me.

Ricardo L.
Clasificación:

El cliente no dejó un comentario.

Steve P.
Clasificación:

El cliente no dejó un comentario.

Kerry V.
Clasificación:

Very friendly and helpful! Tammy is the best!

Thomas S.
Clasificación:

You have a very helpful and professional Staff here, ..Thank You

Betty M.
Clasificación:

El cliente no dejó un comentario.

Vanessa R.
Clasificación:

The Ubox itself was in poor condition. The movers who loaded my things didn't protect the furniture enough so there are rub marks. Things got dirty because the Ubox was in such poor condition. I will not use uhaul or moving help again.

elizabeth j. | First Impressions |
Clasificación:

Tammy was very professional and friendly will definitely use u haul again

Julio P.
Clasificación:

El cliente no dejó un comentario.

Evan G.
Clasificación:

El cliente no dejó un comentario.

edmund d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DAVID T.
Clasificación:

I'm a repeat customer at this uhaul. I brought truck back just a smidge under half a tank of gas and was nailed $14 that's bunk. By the way the truck box smelled like musty wet rug.

Sametra M.
Clasificación:

El cliente no dejó un comentario.

CATHERINE D.
Clasificación:

El cliente no dejó un comentario.

Osmin C.
Clasificación:

El cliente no dejó un comentario.

Brian C.
Clasificación:

Not Much. Attendant was courteous and helpful

Nathaniel G.
Clasificación:

El cliente no dejó un comentario.

JOHN W.
Clasificación:

I rented a uhaul and wrote a glowing review a couple of weeks ago. For this wknd's rental I had a much poorer experience overall. The customer service scheduling and help was terrible. Numerous calls/staff apparently unmotivated to be helpful. Ultimately they scheduled me for a 15ft truck (which I wanted) from a Leominster location (fine). But then the day before we were scheduled to pick it up they told me there weren't any 15ft trucks and were unwilling to search other locations for a 15ft. Numerous calls involved and no effort to help us find a solution to move the next day. And they couldn't answer simple questions about potential drop off locations like, what are the open hours for the location I'm intending to drop off, and may I even schedule a drop off at a particular location. With my first rental a few weeks ago, I realize I was just lucky to have a high quality customer service agent take my call. I've now probably had phone interactions with 8 employees and he was the only one who represented your company well. Ultimately I cancelled efforts for a 15ft truck or for the Leominster location and asked specifically what I could rent from the Clinton location, because it had been professional and helpful previously, and indeed he was again.

GLEN R.
Clasificación:

The young man minding the on the 4th, though not a regular, was excellent and very helpful. He's certainly a credit to your organization.

irma C.
Clasificación:

muy feliz con el servicio,en esta locacion creo que no necesita nada

JILL F.
Clasificación:

Great service, very professional and organized

Kelly T.
Clasificación:

El cliente no dejó un comentario.

Suzanne C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sidi E.
Clasificación:

Poor/Bad customer service. The manager takes decision like he us the owner of UHaul. I want to pick up the van for one way, she said No , you need to return it , the van belongs to me , this is my van not to UHAUL , so you cannot drop it off to another location. So i had to return it From REVERE MA to CLINTON MA. more mealage, more time & More money spent . And i returned it in the same day , she charged me for 2 days . And i got a texting , asking me to $20 for bext day verification. This place with there own rules , is a f... Thank you I think i will use ENTREPRISE for next time.

JOHN W.
Clasificación:

We had had a long held negative impression of U-Haul, significantly impacted by 20 years ago renting a truck for a local move and having the muffler fall off on the highway. Recently, preparing for our current move, I was very impressed with the Leominster office where I purchased boxes -- the young gentleman who ran it was very helpful and efficient . I felt similarly when picking up the truck at the Clinton office. AND the gentleman who helped us arrange the truck rental by phone was also warm and helpful and efficient. I don't know if U-Haul has had an overhaul , but it sure does not seem to be the junk-peddler that I thought it was.

HAROLD G.
Clasificación:

El cliente no dejó un comentario.

JANET S.
Clasificación:

El cliente no dejó un comentario.

PAULA S.
Clasificación:

El cliente no dejó un comentario.

Michael K.
Clasificación:

El cliente no dejó un comentario.

BRUCE G.
Clasificación:

El cliente no dejó un comentario.

Pamela H.
Clasificación:

El cliente no dejó un comentario.

HILIOU N.
Clasificación:

El cliente no dejó un comentario.

Jerry H.
Clasificación:

El cliente no dejó un comentario.

Michael P.
Clasificación:

Hire polite and well educated managers

Jeffrey M.
Clasificación:

Zero complaints. Quick, simple, priced competitively, friendly, and convenient. I will be utilizing Tammy and Clinton U-Haul's services again. Both were great.

Elaine B.
Clasificación:

Tammy is an amazing employee. Very sweet and caring, but capable and she knows her job well. You are lucky to have her! Had to wait 25 minutes for her to assist another customer before me...she handled it beautifully! Amazing employee! Hope you pay her accordingly. Don't loose her. Elaine

Christopher S.
Clasificación:

We love Tamm-a-lamb!!!

Laurence C.
Clasificación:

The truck was not ready when we were told to pick it up. The worker was still wiping down the interior and needed to check the fluids

Melissa D.
Clasificación:

I wish I got the lady's name who was there. She was the only one working at the time and was very busy but was so amazingly kind and helpful!

Aaron H.
Clasificación:

The website is a nightmare. I had to download the app in order to do mobile checkout. It took me forever to get out of there.

vanessa A.
Clasificación:

El cliente no dejó un comentario.

Pietro M.
Clasificación:

Manager could not find keys. I was over charged by more than $100 and the manager could not explain the breakdown of the charges. It took half an hour to do the check in even though I did online check in because she could not figure out the computers. Very poor experience.

David L.
Clasificación:

Always a pleasure renting here

Cathy P.
Clasificación:

This was our first Uhaul rental and a very pleasant experience. Would definitely consider using your services again. Very happy.

robert D.
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El cliente no dejó un comentario.

RICHARD G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nicole M.
Clasificación:

El cliente no dejó un comentario.

Mark M. | Overall Experience |
Clasificación:

As a repeat yearly customer, I do not appreciate the attitude and argumentation I received from same person on two separate occasions. I'm a paying customer, I do not need this guy hollering at me .I'll go elsewhere this year.

Yandry V. | Overall Experience |
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El cliente no dejó un comentario.

Sheila M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mary P. | Overall Experience |
Clasificación:

U-Haul made my move much less stress free than I thought it would be. Thank you!

CHRISTINE C. | Overall Experience |
Clasificación:

I was very happy with my experience. I no longer had the need for storage space. But if my needs change, I won't hesitate to rent space again.

Suzanne C. | Overall Experience |
Clasificación:

Always received excellent service...

Janet S. | First Impressions |
Clasificación:

Great experience.

Richard M. | First Impressions |
Clasificación:

Scott was terrific . Explained the whole process and everything worked just as Scott explained to us . Excellent customer service!

David W. | First Impressions |
Clasificación:

I had a very positive experience here. Staff was very helpful with attending to my needs. I decided to rent a storage unit and will be recommending your facility to others.

EVAN S. | Overall Experience |
Clasificación:

We needed short term storage at very short notice. A 10'x30' happened to be available and we took it. The curbside access and extra size made loading and unloading very efficient.

BOBBY H. | Overall Experience |
Clasificación:

The staff is súper friendly and shows true interest in a well planned travel exoeriance . I highly reccomend the storage facility in Clinton mass.

NANETTE L. | Overall Experience |
Clasificación:

The new manager was very helpful and friendly

Kara N. | First Impressions |
Clasificación:

Staff is super friendly and helpful. The unit is cleaner than one i rented in the same facility some years back.

Paula N. | First Impressions |
Clasificación:

Chris is beyond excellent, concentrating on customer service. Makes a huge difference when you're under stress doing difficult things like moving and storing!

perry b. | First Impressions |
Clasificación:

Very well run very professional I was impressed

BYRON D. | Overall Experience |
Clasificación:

Cris the manager is a great guy. You’re lucky to have someone like him running your place

Sheila M. | Overall Experience |
Clasificación:

Great experience!

teresa s. | Overall Experience |
Clasificación:

No comment

Matthew B. | Overall Experience |
Clasificación:

Chris was did a great job handling all my storage and truck rental needs over the past year with Uhaul I saw 2 store managers and Chris was by far the best.. Best,

KARL J. | Overall Experience |
Clasificación:

Well run facility!

Claire M. | Overall Experience |
Clasificación:

The UHaul website does not provide the convenience it advertises. This is my only criticism of the storage location.

Diane W. | First Impressions |
Clasificación:

Extremely helpful and friendly. He made sure I had everything I needed. Advised me with knowledge on the things that I had questions or concerns.

Luis I. | Overall Experience |
Clasificación:

👍

Angela E. | Overall Experience |
Clasificación:

Great experience. Staff was wonderful!

charles o. | Overall Experience |
Clasificación:

Chris and his staff were helpful and friendly

Jeffrey L. | First Impressions |
Clasificación:

Awesome couldn't sent reviews tryed

William M. | Overall Experience |
Clasificación:

The staff were all friendly and efficient.

Sheila R. | Overall Experience |
Clasificación:

Thank you!!

ROGER P. | Overall Experience |
Clasificación:

Manager was very helpful and was a great guy. Thanks Roger

Francis W. | First Impressions |
Clasificación:

Easy and efficient process. Dependable every step of the way.

Debra M. | First Impressions |
Clasificación:

Nice helpful employee

donna g. | Overall Experience |
Clasificación:

Always well taken care of. Snow removal was always done in a timely manner and staff always ready and willing to help.

Nancy F. | First Impressions |
Clasificación:

Overall great service. Easy registration process. Chris was super friendly and helpful. Unit is clean and secure. Would give it 5 stars if my fob worked, technical issue. Should be all set today.

Cheryl T. | First Impressions |
Clasificación:

The storage unit is easy to access. It is reasonable for a small space. The staff who helped me (Chris) was great and super helpful.

Michael E. | Overall Experience |
Clasificación:

Very happy my strorage

Brendan L. | Overall Experience |
Clasificación:

Great facility and manager I will definitely be back next fall.

Todd M. | Overall Experience |
Clasificación:

Very friendly staff.

Pam W. | Overall Experience |
Clasificación:

Thank you

Pam W. | First Impressions |
Clasificación:

Staff was super friendly and helpful.

nadine h. | Overall Experience |
Clasificación:

Entire staff and management were awesome, friendly, & helpful!

zoraida m. | Overall Experience |
Clasificación:

Thanks for ur service

R Lyndon B. | Overall Experience |
Clasificación:

Overall - great people, location and facility. BUT - 1st renter of 2 new units w/ wood floors over dirt. Serious mold after 30 days covered everything. Many items destroyed. Insurance didn' cover

genilson j. | Overall Experience |
Clasificación:

We should be reimbursed for the time we don't use if we close the agreement early

drite k. | Overall Experience |
Clasificación:

Amazing experience, the staff was very professional and the storage rooms in perfect conditions. No more words, it can't be any better.

john k. | Overall Experience |
Clasificación:

Very happy with the service

Stephan R. | Reservation |
Clasificación:

U-Haul failed to honor this written agreement

Richard M. | Overall Experience |
Clasificación:

This place is the best, employees were very accommodating and knowledgeable and friendly, to bad I moved, I would have liked to stay there, Thanks Rick

Peter D. | Overall Experience |
Clasificación:

Flooding is a problem I had an inch of water in my unit one day after heavy rain. My unit had alot of videogames and electronics in it so this was very destressing to me.

Wendy L. | Overall Experience |
Clasificación:

Jordan is a very helpful and friendly person. He was always there for us when we had questions.

HARIPRASAD D. | Overall Experience |
Clasificación:

Great!!!

richard a. | Overall Experience |
Clasificación:

Great service and hours. Very user friendly experience.

John D. | Overall Experience |
Clasificación:

Paid monthly rent on 1st of mo but moved out on 10th.Manager verbally advised I'd be credited for remainder of mo.This was not honored when I checked out because I was "removed from the system." What?

karen s. | Overall Experience |
Clasificación:

Very helpful and very easy to work with

john l. | Overall Experience |
Clasificación:

Great place to store items. A little expensive for the small unit.

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