Customer Reviews for U-Haul Moving & Storage of Clinton Township

6,378 reviews

43920 N Gratiot Ave   Clinton Township, MI 48036
(S Of Hall Rd)

(586) 465-9840

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(586) 465-9840

43920 N Gratiot Ave
Clinton Township, MI 48036
(S Of Hall Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony Boykins 
Rating:
5.0

Don't let your manager go ever she is a rock star.

Mauricio Furquim 
Rating:
5.0

I have to say that the customer service was awesome! Saddie was very friendly and helpful with us. She was very patient and explained things very well and just a pleasant experience with her helping us.

Jason Hutton 
Rating:
1.0

Customer did not leave a comment.

Destany Moore 
Rating:
5.0

Customer did not leave a comment.

Rodger Dykes 
Rating:
5.0

Customer did not leave a comment.

Michael Sturtz 
Rating:
4.0

A call was placed since we dropped off the truck late that night after closing. The operator was kind and helpful. She was extremely appreciated.

Diane Dick 
Rating:
5.0

Can't think of anything at the time. Thank you.

Charles Cole 
Rating:
5.0

Everyone was superb and the place was very clean

candice swinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert dennis 
Rating:
5.0

Customer did not leave a comment.

Suzanne Nosakowski 
Rating:
5.0

Stay the same. The service was awesome!!!

Jasonjulius Franks 
Rating:
3.0

Truck maintenance needs improvement

SHEUSHEA Anderson 
Rating:
5.0

Customer did not leave a comment.

Sean McPherson 
Rating:
5.0

Very good service

Martin Haba 
Rating:
5.0

Great service

Michael Pietszak 
Rating:
4.0

The service and people were great I definitely recommend this service center

Henry Litz 
Rating:
5.0

Customer did not leave a comment.

DEBRA DISHAW 
Rating:
5.0

Very satisfied their employees are top notch very helpful and knowledgeable!

shawn bednarz  |  First Impressions 
Rating:
2.0

Made reservation at one location but they told me I had to pick up at another. Inconvenient. Drivers side door was rattling heavily and was very loose.. possibly dangerous.

Tim Turner 
Rating:
5.0

Customer did not leave a comment.

Andrew Kinsel 
Rating:
5.0

Customer did not leave a comment.

Mark Horvath  |  Overall Experience 
Rating:
5.0

GM and agent were great. Fast, friendly, informative.

Mark Horvath 
Rating:
5.0

Well maintained, no. The overhead light in the truck tranever worked. I hsd to move in darkness at 9pm st night. Very inconvenient.

brandee hunnicutt 
Rating:
5.0

The young lady that helped me was an amazing associate. I wish I had gotten her name. Just awesome!!

jeremy ferguson 
Rating:
5.0

Customer did not leave a comment.

Michael Pietszak 
Rating:
5.0

Customer did not leave a comment.

Victor Gallegos  |  First Impressions 
Rating:
5.0

The trailers always tow well. One thing and not a big deal the chain for the front hold down was full of grease and had to degrease my hands before putting my car on it. Other than that, this location is awesome.

Scot Bigelow 
Rating:
5.0

Keeping inside of windshield(s) clean ~ is plus equipment experience And safety enhanced night driving

Garry Fregolle 
Rating:
5.0

Thank you Madison at the Gratiot facility. She was the best I will recommend my family and France to come to this facility.

charita york  |  First Impressions 
Rating:
5.0

Very good overall experience.

Peter King 
Rating:
5.0

Nothing

Joel Cook 
Rating:
5.0

They care and understanding and work far beyond the job and do excellent work

Lynn Smart 
Rating:
5.0

Customer did not leave a comment.

Amanda Jenkins 
Rating:
5.0

Customer did not leave a comment.

Andrew Cameron 
Rating:
5.0

Customer did not leave a comment.

joan huemme  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

duane wedlake 
Rating:
5.0

Staff at this location are always helpful.

Kc Zanger  |  Overall Experience 
Rating:
3.0

Dikka has always been very professional & patient..I appreciate that as a customer. Cece also was helpful solving some issues that I had.

KIESHA LYONS 
Rating:
5.0

Customer did not leave a comment.

Mike Zurowick 
Rating:
5.0

My writer was amazing and she was great and honest and she took such great care of me

Kevin Morris 
Rating:
5.0

Customer did not leave a comment.

jackson burns 
Rating:
5.0

Customer did not leave a comment.

Donna Ames 
Rating:
4.0

I wasn't not very please with the condition of the vehicle. It was clean however, the gas gauge was not working properly and the steering wheel shook extensively immediately upon driving it.

Teresa Brailsford 
Rating:
5.0

Friendly service. No long wait time. Would recommend.

Laura Zvara 
Rating:
5.0

Customer did not leave a comment.

Casimer Podgorski 
Rating:
5.0

Customer did not leave a comment.

Leah Taube  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Fisher 
Rating:
5.0

General manager was awesome. Technician did a great job and went above and beyond

Alan Turner 
Rating:
5.0

Customer did not leave a comment.

Charles Ricci 
Rating:
5.0

Customer did not leave a comment.

India Williams 
Rating:
5.0

Customer did not leave a comment.

Melissa Green 
Rating:
5.0

Customer did not leave a comment.

remona grimmett 
Rating:
3.0

Customer did not leave a comment.

KIESHA LYONS 
Rating:
1.0

The person that waited on us when we returned the truck in perfect shape and had more gas than when I picked up. She was overly condescending and rude at the same time if that’s possible I have been in business a long time in macomb county and I would never have a person like her another customer was in as well and commented how rude she truly was. Talking to him the same way. I usually don’t like to leave reviews however she needed to be put in her place and I just did not feel like doing so. I don’t feel you will do much about it however we hope you at least listen to her side to be fair. She will I’m sure speak to you the same . We and all the other business contacts have been put on notice by social media and personal phone calls that’s how poorly she spoke to us. Again sorry but she gets what she deserves . Thank you. Joe and associates friends and business owners of macomb.

Joe hawlik 
Rating:
5.0

Customer did not leave a comment.

Shannon Vivona 
Rating:
4.0

Customer did not leave a comment.

KIESHA LYONS 
Rating:
5.0

Customer did not leave a comment.

Joshua Townsend 
Rating:
4.0

This is not independent to this location but rather a comment on the company. U-HAUL has a trailer advertised as a 6-foot trailer, yet the door/gate/ramp is only 5 feet wide. This should be made clear in the equipment title, as I came for this trailer to haul a 5.5 foot wide machine, but learned as the employee was bringing out the trailer that the opening was only 5–not 6–feet. When I discovered this, places where I could have rented a truly 6-foot wide trailer were closing, so I could not recover and was set back until the next Monday. The trailer may be six feet wide on the inside, but without a crane, one can only get an item less than five feet in width into it owing to the opening being only five feet wide.

Francesco DeVitis 
Rating:
5.0

although I rented for 2 days, I only used it for 1 1/4 days. was hoping to get some relief for using less than 2 full days

Roger Combs 
Rating:
5.0

Customer did not leave a comment.

edwina infante 
Rating:
5.0

Customer did not leave a comment.

douglas maitrott 
Rating:
5.0

Customer did not leave a comment.

Brian McCaffrey 
Rating:
4.0

Cecilia was great! Only issue was right turn signal wasn't working on trailer. Running lights were fine! easy return process.

Ernie Everly 
Rating:
3.0

The front seat was falling apart

chris sedgeman 
Rating:
5.0

Customer did not leave a comment.

Charles Ricci 
Rating:
5.0

I love all the staff up at that U-Haul location the staff up there are awesome. They takes good care of the customers and makes sure there are satisfied

MONIQUE WALTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Ihlenfeldt  |  Overall Experience 
Rating:
5.0

Girl at the desk was extremely nice and helpfull

DAVID MICHAEL 
Rating:
2.0

The staff was very unprofessional, and stating that he need further training, inconvenienced me and my move. Several different instances either remove them or retrain him gave away merchandise because they did not want to open the cash drawer

Salena Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Walker 
Rating:
5.0

Use them often great team

JOHN NUMMER 
Rating:
5.0

Customer did not leave a comment.

Don Kraft 
Rating:
4.0

Customer did not leave a comment.

ERIC EISEN 
Rating:
4.0

Customer did not leave a comment.

Eugene Gayhart 
Rating:
5.0

Customer did not leave a comment.

Charles Ricci 
Rating:
5.0

Very friendly

Edna Ross  |  First Impressions 
Rating:
4.0

My truck sounded like it was a big semi with no muffler. Truck met my expectations on my hauling needs. Nice to have some new equipment though. When I needed a truck at the last minute, you came through. Thank you.

Robert Chisholm 
Rating:
3.0

My renal had an exhaust leak that got worse through the day, and the fumes were coming into the cab. I still have a headache from it

matt monnier 
Rating:
5.0

The trailer was snow covered and slippery! The people ere Great!

Eric Verstraete 
Rating:
5.0

Everything was great

Eddie Dandridge Sr  |  Overall Experience 
Rating:
5.0

I have rented several vehicles from this location and it has always been a good experience.

Charles Ricci 
Rating:
4.0

Customer did not leave a comment.

onda gibboney 
Rating:
5.0

Installer was extremely helpful.

James Mick 
Rating:
5.0

Excellent service and very polite staff. The experience was very positive.

Thomas Rauch 
Rating:
5.0

Customer did not leave a comment.

C Wade 
Rating:
3.0

Employees did there best. But there under staffed. Back door off truck was frozen solid.

Daniel McNally 
Rating:
4.0

Customer did not leave a comment.

maurice strickland 
Rating:
5.0

The staff went above and beyond to find what I wanted and get me on the road.

scott mcgillivray 
Rating:
5.0

Friendly staff, easy to get in, get out. They of course did all the work. I just had to drive. Thank you for a smooth experience. John.

John Ardelean 
Rating:
5.0

Customer did not leave a comment.

arther davis 
Rating:
5.0

Customer did not leave a comment.

Michael Wecker 
Rating:
4.0

Customer did not leave a comment.

Cathy Kopp 
Rating:
5.0

Service was great 👍

marquitta Edwards 
Rating:
5.0

The young lady was helpful and professional.

Stephen Conroy 
Rating:
5.0

Customer did not leave a comment.

Stanley Sikorski 
Rating:
5.0

The donation area was a major good idea because it saved me a lot of time and energy in my day Great idea U-Haul

David Kaslly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Widen  |  First Impressions 
Rating:
5.0

This location is the best the young lady who runs it is absolutely fantastic and boy does she get things done such a hard and great worker highly recommend this place and boy do they got the trucks and trailers 😊

Mary Elliott 
Rating:
5.0

Quick, friendly, and very knowledgeable. The young lady, and young man that helped me were very patient with my inexperience in truck and storage rentals.

Tony Widen 
Rating:
1.0

When I arrived I and another customer stood inside at the counter for over ten minutes before anyone showed up to assist us. I had to call the customer service number for them to call the store for someone to come help us. Even though there was a woman in the break room who just ignored us. The person who assisted my order told me that I had to walk the lot and look for my truck and then load my dolly I rented from them onto the truck. I have never experienced they before, the truck was always brought around by the staff with whatever equipment on it at all other locations I have previously rented from. The manager was rude and gave me so much angry attitude because I asked them to walk the lot and find the truck they I just paid them to rent.

Tanisha Hamilton 
Rating:
5.0

Customer did not leave a comment.

Richard Mcclenlin-Savoy 
Rating:
5.0

Customer did not leave a comment.

RICARDO JOE RODRIGUEZ 
Rating:
4.0

My first time renting and I got a closed in trailer. It worked out great and pulled my 3 hour road trip fantastic. I can say that I was not happy that I was not informed that I needed a 4way pin for the lighting and had to spend more money to get an adapter. Trucks are made with a 7 pin plug and not all trucks have both. That was expensive plug for a one time use. You should have them available to rent.. The only reason why I didn’t give an excellent review.

Janet Oneil 
Rating:
5.0

Your app is terrible, does not work properly and the QR code on the door tries to charge you $40.

Terry Gaunt 
Rating:
5.0

Customer did not leave a comment.

Dawn Berkey 
Rating:
3.0

Customer did not leave a comment.

Susan Vernier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Bonaldi 
Rating:
1.0

Horrible experience. They gave me keys to a truck that wasn’t even in the lot. No one knew where it was. Then, they gave me another truck and I walked out to the again and tried to start the truck and the battery was dead. So, they gave me keys to another truck and that one started. Yeah. Took me 45 minutes to get out of there. You’d think they’d have 1/2 a brain to know what truck they have on site or what trucks have dead batteries. This place was a joke. I’ll never rent here again.

Norbert Modzelewski 
Rating:
3.0

Rental return person never came out, the sign says to stay with the truck. Had to go in to talk to a representative

William Syms 
Rating:
4.0

Customer did not leave a comment.

ERICA LEE 
Rating:
3.0

The truck sway bar system needed to be checked, and the gauge for the better fuel economy was broken

Cecil Banks 
Rating:
5.0

Customer did not leave a comment.

Sanjaya Dash 
Rating:
5.0

Customer did not leave a comment.

EVERETT SANDERS 
Rating:
3.0

The trailer leaked water and got all my item wet.

Kyle Rose 
Rating:
4.0

Customer did not leave a comment.

Jared Weiss 
Rating:
5.0

Customer did not leave a comment.

ken patterson  |  First Impressions 
Rating:
5.0

The girl5s that helped us we're amazing! Very helpful and friendly!

janelle craft  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ricco bracey ii  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Obed Molina  |  Overall Experience 
Rating:
2.0

I was not informed that this was not a 24/7 facility therefore I had to miss work and keep my truck longer and hire more ppl to help and I’m very upset about that

Johnita Simpson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Onetina Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD EUGENE BROADUS  |  Overall Experience 
Rating:
5.0

Everyone was so nice, made you feel like family. I would totally recommend this facility to everyone. Thank you, thank you for everything.

WANDA HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERENA EVERETT  |  Overall Experience 
Rating:
2.0

I am moving in from out of state. I had a 10x15 unit reserved. I get to the location only to find out that I don’t have a unit. I now have a 2 separate units that are not next to each other… I was told that making reservations doesn’t guarantee a unit by the location manager. The staff was not rude but the comment and nonchalant response to my unit being unavailable was unacceptable.

LaToya Williams  |  First Impressions 
Rating:
4.0

I've only used one other storage and you are much better than they were so yes it was a good experience...

Debra Benton  |  Overall Experience 
Rating:
5.0

NA

Terrence Vann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK PRINCE  |  Overall Experience 
Rating:
5.0

The guys that took care or my rental And storage set up were awesome !!!! Keep up the good work

RASONE FRANCIS  |  Overall Experience 
Rating:
3.0

Let me start by saying the manager Tennille and the young girl employee were very accommodating and understanding when problems arise. Great customer service from them! The problems occurred because two of the male workers that I encountered seemed to really not care about helping with anything like it was a burden. I couldn't understand why they still remained employed after blatantly ignoring calls ( I saw it with my own eyes after never being able to reach anyone) and I was even pushed to the side while one employee decided he wanted to help someone who came in to the office after I stood there waiting for over 30 minutes. And he had no remorse when I said I was here first, he still made me wait. After being there for almost a year I could no longer justify keeping a storage somewhere that I was being ignored and treated less than.

Iris Essex  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Difatta  |  Overall Experience 
Rating:
5.0

Staff was always helpful and they were always kind and respectful

Simone LUU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Haudek  |  First Impressions 
Rating:
5.0

Taneal was excellent along with the rest of the staff she really made my whole week 💯❤️❤️❤️

ladell gowens  |  Overall Experience 
Rating:
5.0

I love the security and cleanliness...

Debra Benton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason Kilcoyne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale Ketchum  |  Overall Experience 
Rating:
5.0

Clean, organized and professional service.

Bobby Bailey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly Goss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Guarnieri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLINE LOUISE DESCH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kevin kwatera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristy Gorum  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ghana Peoples  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Nash  |  First Impressions 
Rating:
4.0

Just rented a storage space hopefully they don’t go crazy raising the rates

Dennis Butt  |  First Impressions 
Rating:
5.0

Telluah was very nice and respectful and helpful.

Linda Braxton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli Vaughn  |  Overall Experience 
Rating:
5.0

I have been having hardships and this location has been great and showed empathy concerning my situation

ellen lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chrysanthia chenault  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael sopha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Murphy  |  First Impressions 
Rating:
5.0

The location is clean and very convenient with climate controlled units. The employees and general manager are extremely nice and helpful.

Kaitlyn Olrich  |  First Impressions 
Rating:
5.0

Very nice and considerate understanding your needs very courteous and respectable

GEORGE MOORE  |  Overall Experience 
Rating:
5.0

If anyone is looking for a storage facility, they can't go wrong with this location. The staff was extremly helpful at all times. I could never find dirty parts of my storage unit in all the years I was a customer. Job well done!

Dennis Burgio  |  Overall Experience 
Rating:
5.0

Thanks Tenille and Staff. Excellent job. Will be back for our July move

Stacy Kment  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ayamen Ali  |  Overall Experience 
Rating:
5.0

This Uhaul and storage facility is the BEST ONE I've been to. I had a storage unit for 2 years and never ever had a problem with my unit or staff. They're always friendly and a tentative whenever I arrived or called. Its always clean and the bathroom is very clean.

Yolanda Hopkins-Eddins  |  Overall Experience 
Rating:
5.0

Tanille is amazing. She excels at customer service. She will work with people who work with her. Hours of operation are convenient. Overall staff is very friendly and prompt to try and serve you and they have a sense of urgency.

MICHAEL MROZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Dawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA NUMERICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Kelly  |  Overall Experience 
Rating:
4.0

The only issue was that the business regarding the closeout was not processed correctly. It has since been corrected.

joel ruffin  |  Overall Experience 
Rating:
5.0

The Staff are amazing! I used their storage service for 2+ years and I had now issues. Tennile Golden and her amazing staff at 43920 N Gratiot Ave were always helpful and friendly! Thank you to all!

Antoinette Edwards  |  Overall Experience 
Rating:
5.0

very helpful staff.

james Lingeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy pelletier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Mobley  |  Overall Experience 
Rating:
5.0

Good and courteous service very convenient will recommend friends

GEORGE MOORE  |  First Impressions 
Rating:
3.0

I wish the prices weren’t so high.

jim Stoll  |  First Impressions 
Rating:
5.0

Thank you

irene randazzo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Hilliard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY SZYMBERSKI  |  Overall Experience 
Rating:
4.0

Nearly hit by large metal trim pieces that were falling off the walls. That stuff, especially considering the literal weight, should be better secure than with a single connection

Rob Riggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Weeks  |  Overall Experience 
Rating:
4.0

Aside from the many price increases I was very satisfied with my experience renting this unit.

brian pence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason ratliff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hilliard  |  First Impressions 
Rating:
5.0

The Manager Tenille was great, she was very nice, friendly and professional. And Starr, she was also nice and professional. Tennile gave excellent customer service and her staff as well. I would recommend this U-Haul location for storage, and I might use their services again. Thanks again. Ms Carol Johnson Former U-Haul customer 9-24-2022

Carol Johnson  |  Overall Experience 
Rating:
5.0

Everyone was super friendly and very helpful!

Cristy Gorum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank ferry  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shanita jefferson  |  First Impressions 
Rating:
5.0

Thé only issue I had was with the electricity. Every time I plugged in my rv the breaker would click. I could never plug in to charge my batteries in the winter.

Donald Kalpin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Arpan  |  Overall Experience 
Rating:
5.0

Excellent experience with this uhaul location! Greatly appreciated all the help that we received!

michelle filleps  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Sunquist   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garret Holcomb  |  Overall Experience 
Rating:
5.0

Nice people to deal with, and a very nice property.

Daniel Mirza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew van fleteren  |  Overall Experience 
Rating:
5.0

The customer service rep, named star at this location, is above and beyond excellent at her job. I'm not sure if she is the manager or not? If she isn't, someone seriously needs to promote her to being one, today! She provided me with the utmost care, in my huge stressful situation that had going on, and I am just beyond grateful for her help in everything she did to take care of us, in our time of need...so if you are reading this, and anyone going to this location, please have star take care of you! Hopefully I will find someday that she is the manager! Thank you again star! I am extremely grateful and appreciative of your customer service that you provided.

michelle filleps  |  First Impressions 
Rating:
5.0

Gm was very helpful and accommodating!!

Nakeisha Bell  |  First Impressions 
Rating:
1.0

I went in to rent a unit for a month while I move and the only staff member to acknowledge me was a young woman, Layla. And she barely acknowledged me. Every interaction with her was with minimal communication on her part. Everything seemed like such a chore for her to have to do her job. Plenty of eye rolls, sighs, and complaints muttered under her breath about potential customers after phone calls. After getting the unit rented - paperwork signed, the unit paid for, entry cards made, etc - she told me they didn't have that type of unit available. They oversold it and all that's available is the same unit but climate controlled. I had declined that due to cost because I don't need it. At this point I said I'd accept it if the extra fee was comped. She contacted her manager Tenille who said no. So I asked for a refund. Layla worked to do the refund but then ran into issues printing my receipt. Again contacted her manager about emailing it. For an hour. Finally she contacted another manager for help and as she was on the phone with him tried the other computer. Shocker it printed immediately. As I was walking out she mentioned the second manager said they could comp the extra fee on the climate controlled unit. I declined as my card had already been run and refunded but my money is tied up with U-Haul for up to 5 business days. If it had been approved and offered an hour previously I would have accepted and had a glowing review. As it is this was a very frustrating experience. I don't believe Layla should have a customer facing position. And tennille should maybe do some training on customer retention. I will not be back to this facility; I will be pursuing my rental needs elsewhere and advising friends and family to do the same.

rebecca olsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESHAWN VERNON HALL  |  Overall Experience 
Rating:
5.0

Tennille Golden was professional and friendly. Answered all my questions

Christine Pickens  |  First Impressions 
Rating:
4.0

The facility was owned, managed, & staffed by women. I had a storage unit via my job for almost 2.5yrs. It was ALWAYS clean, well lit, even the bathroom was always clean. I had deliveries to my unit. I was always text or emailed when they arrived. It takes women to run these places right. I will be se this facility again, should I need to.

Kathryn Farkas  |  Overall Experience 
Rating:
1.0

A worker who works the yard, took the van key my special needs daughter accidently left in it overnight, cost me 350.00 for new key

Elizabeth Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Arpan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Bastuba  |  Overall Experience 
Rating:
5.0

Keep up the good work

MACK Peterson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sammi doles  |  First Impressions 
Rating:
5.0

Exceptional service from the 2 people working there

ZACHARY DONALD DYMCZYK  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CONSUELA VICTORI STEWART  |  Overall Experience 
Rating:
5.0

Thanks Ladies for going above and beyond for assisting me, you guys rock.

maleka Dismukes  |  Overall Experience 
Rating:
5.0

Everything was awesome! The U-Haul storage unit and building was very clean and always looked brand new... I will fosure be back if I ever need storage again... Just waiting for my 2 months refunds moneies to be returned that I pre-paid for. 5 Star all the way!

kerri kelly  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER DALE CATCHINGS  |  First Impressions 
Rating:
5.0

Staff is always friendly and very helpful.

Michael Goutis  |  Overall Experience 
Rating:
5.0

Staff is always friendly and very helpful with whatever I need.

Michael Goutis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine Booker   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rania mekho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Bastuba  |  First Impressions 
Rating:
3.0

Too expensive

Dena Lowe  |  Overall Experience 
Rating:
5.0

The reason I’m actually coming back to this facility as I was there for five years straight as a pharmaceutical rep storing my samples there is because of the wonderful and outstanding customer service. The manager there is amazing. They go above and beyond they treat their customers with the utmost professionalism and so helpful. They’re great to talk to you it’s just a wonderful experience all around. Great location great facility but even better just terrific people!

ADENA HEJL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sierra Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela DUNCAN  |  First Impressions 
Rating:
4.0

Only thing was looking for your truck.I feel that the truck should be brought to you ready to go...

CONSUELA VICTORI STEWART  |  First Impressions 
Rating:
5.0

Staff was very helpful an considerate

Jamie Menefield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pecola taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachelle Bisong  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janelle Betty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Jo Curtis  |  Overall Experience 
Rating:
5.0

People there were nice. In and out in no time and were super helpful when needed

Emily Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lukas Hopkins  |  Online Move In 
Rating:
5.0

Great customer service

charlnita moore  |  First Impressions 
Rating:
5.0

Very nice place to store my stuff and the least expensive I could find

Roswell Miller  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Teki Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Congdon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAIDAH BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

D'ANN BAR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAELA NIKOLE RITTER  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Keyanna Scott  |  Overall Experience 
Rating:
5.0

very helpful

CHANTON PRYOR  |  First Impressions 
Rating:
5.0

If I need a storage unit again I will be back to Uhaul storage I will miss that place thank you for keeping my stuff safe with the controlled temperture unit I am very pleased with out come even after I am gone

LouAnn Warnock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN KLINEC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shikaira burrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEYN HUNT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leane Makin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerel Mccrary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rock Ward  |  First Impressions 
Rating:
5.0

They were really helpful when I first moved my furniture in and still really excellent in the work that they did when I moved out they treated me with respect as well as I did with them walking into the units was always clean and I thank you for letting me have The experience and storing my furniture I had that kind of climate when it’s cold outside my furniture and everything electronics would be at room temperature when it’s hot outside it will be cool in the storage that I had and it was beautiful so It was no damage done to anything thanks a lot U-Haul and your employees.

Tyronda Record  |  Overall Experience 
Rating:
5.0

Good that the storage building is single story. I would not rent one in a multi story; too much time to get to and from the unit.

Michael Kirk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latanya richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Jordan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

YUMIKO HARAMI WHITE  |  Overall Experience 
Rating:
2.0

This place is beyond terrible

scott mctavish  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elizabeth wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Thao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Sorrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley iannuzzi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christie Garbarino  |  Overall Experience 
Rating:
4.0

The on-line elements are fine, but when contacting U-Haul, I found the personnel minimally helpful. Since I would not be present myself at the move-in, the case didn't fit the normal conditions and one person told me "see on-line." Later, another said, "We can't do that [i.e. secure the locker for a couple of days prior to move-in]" until I demanded it. Then she spoke with the supervisor who agreed to put a "red lock" on the unit until move-in day. Problem solved. If the employee had been better trained, it wouldn't have occurred.

Kenneth Seigneurie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Goutis  |  First Impressions 
Rating:
5.0

Easy, clean, great staff, convenient location and good rental rates

Demetra Louie-Roberson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

brentt Baert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Hopkins-Eddins  |  First Impressions 
Rating:
5.0

I've been with U-Haul since 2017, during my move in experience , I had a dispute with the manger. But GOD worked it out. I love the convenience of the store hours and having access to my RV. I would definitely recommend U-Haul to family & friend's, thank you for your service. TWO THUMBS UP. BELINDA .

belinda baytops  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Racquel Cobb-Elder  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arc macomb county  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon sanchez  |  Overall Experience 
Rating:
5.0

Love this uhaul. Its always clean and the people are always friendly and help in anyway possible. Ive got two storage units there and any time i need a truck i go through this uhaul facility as well.

YUMIKO HARAMI WHITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimeca scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara stetter  |  Overall Experience 
Rating:
5.0

Very nice place that did a great job truck was a good running truck

jeff simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shantae Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erek Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monteria Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

graziella licavoli  |  Overall Experience 
Rating:
1.0

When I reserved my unit online it said the unit was for a 1-2 bedroom home up to 1200 soft. I even called and talked to a young lady in the office that confirmed the details of the unit. The actual unit size was the size of a closet. I requested for the manager to call me and I never received a call. I screenshot the false advertisement for proof. It made the moving process 1000 times More difficult. I don’t recommend reserving anything online, or calling to confirm details. You need to just go in and see the unit.

Leah Raspberry  |  Online Move In 
Rating:
2.0

I had extreme difficulties getting in touch with customer service to get assistance with issue after issue. It's hard to call directly into this location. The first issue was my uncleaned storage unit on move in day. I had to ask for a broom and clean it myself. I also had to ask for a new animal bate box because the one in my unit was apparently not replaced due to all of the cob webs and hugh white spiders that ran from it when I tapped it with the broom. Second issue, I would recommend Uhaul not sponsoring 'Moving Helpers' on your website. I paid over $300 hiring moving helpers for my storage move who never showed up. I then hired a second moving company from Uhaul's website and again, no show. I traveled from Florida to make this move happen in order to get my things loaded in the uboxes from the storage unit and spent over $1200 for this 1 day move and these moving helpers didn't even have curteousy to call to decline or reject the job through Uhaul's portal to give me an opportunity to look for help elsewhere. Needless to say, I went back to Florida without my things. Which leads me to my last issue. On the day of my arrival at Uhaul for my move out of the storage unit and into 3 unboxes for my out-of-state move, 2 out of my uboxes had no furniture covers that were to come with the uboxes. The third ubox had damaged hardware on the box that made it impossible for me to put a lock on it due to the hardware being bent and hanging on by 1 screw. It was a terrible experience! Had my moving help shown up, I couldn't have completed my move because I didn't have access to a third ubox that I paid for due to the broken hardware. This entire experience was a big negative for me. I don't think I'd recommend this location due to the poor attention paid to the ubox when delivering it and the nastiness of the storage unit that had all of those nasty white spiders and old bait animal box, but the unit was tagged saying something along the lines of cleaned and ready for customer. However, I must say that the employees who work here were extremely helpful and respectful, at least the ones I had direct contact and I know some of these issues were beyond their control, such as the third party moving helpers. My suggestion to new customers is don't use the third party helpers on Uhaul's website because if something goes wrong, Uhaul will be quick to dismiss your concerns and complaints telling you that they have nothing to do with the moving helpers and to contact them. Lastly, I did try to contact Uhaul to resolve this issue before leaving feedback. My issues were not resolved to my satisfaction mainly because I couldn't get customer service for both Uhaul and Movinghelp.com on the line after spending hours and hours on separate days trying to get help regarding my many issues.

Sherita Frazier  |  Overall Experience 
Rating:
3.0

Each time promised a free months rent when we got a storage unit and every time I got charged for it and was almost late on the payment. It seems like a scam to get you to pay more for the late fee. There’s really only one nice person in the office and the others come across rude.

Gabrielle Morgan  |  Overall Experience 
Rating:
4.0

First let me say that, in this survey that I'm completing, Uhaul has my move in date WRONG. I hope I'm not being billed for the 5th when I moved in on the 8th. Lastly, my customer service experience with all of the employees working at the Clinton Township location and even the employees at your Roseville location were very knowledgeable and so helpful. The staff at Clinton Township made sure I understood the services being offered and were very patient when I had questions. The only reason for a 4-star and not a 5-star is because on move in day, my storage unit was tagged as available for move in (as if it were throughly cleaned and ready to go). My storage unit was NOT cleaned. It was evident when all of the white spiders ran from the pest control bate box that showed evidence that it was very old, covered in dust & spider webs and the unit itself was dusty and has spider webs. I had to call to the front office for someone to bring me a broom. Beth was prompt in coming over to assist. I opted to clean/sweep myself and Beth drove back to the office to get me a freshly made insect/pest box. She apologized for my unit not being properly cleaned and I was thankful for that. Other than these couple of issues, my overall experience I'd say is an A+

Sherita Frazier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

prosperiti roussell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel stokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Werth  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Candice Grubb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel stokes  |  First Impressions 
Rating:
5.0

I love this storage unit. I have been a pharmaceutical rep for over 17 years and this is the best storage facility I have ever had. Breannda is the best. She’s super helpful and runs a great office! The staff is always so nice and helps me whenever I needed it! I would HIGHLY recommend this storage facility to everyone!!!!!

ADENA HEJL  |  Overall Experience 
Rating:
5.0

Very positive experience, friendly and professional staff.

Nicholas Serafin  |  Overall Experience 
Rating:
5.0

The girl was very friendly and helpful. The price was very competitive. I would recommend U-haul to a friend.

Martin Dzon  |  First Impressions 
Rating:
4.0

I think after 2.5 years of renting that they should prorate a 1/2 month when getting out. I tried calling earlier to stop storage as we sold our RV and told to come in person. No signing. Just returning gate key. Thank you. SDJK

STEVEN kehrig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Thompson  |  Online Move In 
Rating:
5.0

Great experience so far First time renting a storage unit

rich endres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Krueger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole dubauskas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Riley  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stacey Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen pearson  |  Overall Experience 
Rating:
5.0

Staff is great. Very helpful.

Ronald Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADENA HEJL  |  First Impressions 
Rating:
5.0

very satisfied

Frederick Johnson  |  Overall Experience 
Rating:
5.0

Very good facility.

Ambey Lal Paswan  |  Overall Experience 
Rating:
1.0

They quote you price for storage. Then they tell you you have to get your own lock. You buy theirs for 3x the price. You lose key,& are charged 50$ to remove lock, for 10 min work. Worst business ever

Linda Faix  |  Overall Experience 
Rating:
5.0

Employees are friendly and willing to help. My unit was facing the weather and my lock rusted and I couldn't open it. I went to the office and they lent me some lubricant oil. Great place and people.

Jacquie Manatrey  |  Overall Experience 
Rating:
5.0

I love the manager and staff here. I got to know them over the years being a pharmaceutical rep for storage and they’re always helpful and anytime I needed them they always responded quickly.

ADENA HEJL  |  Overall Experience 
Rating:
4.0

Thanks

elizabeth wilson  |  First Impressions 
Rating:
4.0

No problems

Kathryn Distel  |  Overall Experience 
Rating:
4.0

My only complaint would be not having access to the sliding doors after hours. Made it very difficult to move things into the climate controlled unit. Otherwise, great staff & very clean facility.

Julie Cagle  |  Overall Experience 
Rating:
5.0

Clean place keep up the good work friendly staff

BILL MARTELL  |  First Impressions 
Rating:
4.0

Liked the storage area however did not care for some of the staff. Also I have rented trailers several times in the past year and rented a storage unit.

Virginia McNabb  |  Overall Experience 
Rating:
5.0

Good customer service.

Rosa Johnson  |  Overall Experience 
Rating:
5.0

The staff was like a well-oiled machine Relentless and just wonderful attitude thank you and I appreciate good service

Eldred Bogan  |  First Impressions 
Rating:
5.0

Excellent customer service

kelly bogan  |  First Impressions 
Rating:
1.0

this staff lied to me and didn't cancel my account and then took more payments. I am still trying to get my money back! Impossible to get a hold of anyone except the operator in never-land!

MARY HILTON  |  Overall Experience 
Rating:
4.0

Very clean and safe. I just wish the storage space had less height and more depth and width.

Robert Perini  |  First Impressions 
Rating:
5.0

Very nice and courteous

Rosa Johnson  |  First Impressions 
Rating:
5.0

Only complaint is this form

William Hulle  |  Overall Experience 
Rating:
5.0

They were very nice, very helpful, and answered all my questions

Amber James  |  First Impressions 
Rating:
1.0

Unfriendly Poor customer service. Overall experience was horrible. Things stolen from my storage units

STEPHEN MACKENZIE  |  Overall Experience 
Rating:
5.0

Convenient location and a good value

John Riesterer  |  First Impressions 
Rating:
5.0

Great Stay

JOHN ULLRICH  |  Overall Experience 
Rating:
4.0

U-Haul worked with me when I was unable to pay on scheduled date or needed more time thanks for everything you’ve done for the last five years!

TONYA COX  |  Overall Experience 
Rating:
5.0

Was able to rent my 15ft uhaul from this location when the previous location no longer had a truck available and uhaul didn't call me. Even got a storage while there. Will go back to this location.

Giulia Capriola  |  First Impressions 
Rating:
4.0

Thank you for your service

JAREN GLASKER SR  |  Overall Experience 
Rating:
5.0

.

GRACE TRAYLOR  |  Overall Experience 
Rating:
5.0

great people great place

Matt Isotalo  |  First Impressions 
Rating:
4.0

I was using a storage unit for 6 months and not one time did I have a issue it was a very well maintained unit the restroom were always clean. Great Job Clinton Township crew🤗🤗🤗

eddie collins jr  |  Overall Experience 
Rating:
5.0

We have used this facility before and we're very pleased. Clean units, friendly staff.

kEITH PELKEY  |  First Impressions 
Rating:
5.0

They were friendly and helpful

Bridget robinson  |  Overall Experience 
Rating:
5.0

We are so lucky to have been able to use the units. They helped as we needed more space, then we were able to downsize till we were done. It was so convenient and simple. Everyone was so friendly.

kristine zado  |  Overall Experience 
Rating:
5.0

They did a great job

Ron Rosso  |  Overall Experience 
Rating:
5.0

Great Experience!

abdussalaam ware  |  Overall Experience 
Rating:
5.0

No problems

ebony sanders  |  Overall Experience 
Rating:
4.0

From time to time have a special for 3 months 6 months or 1 year at a special rate

KENNETH KELLEY  |  Overall Experience 
Rating:
5.0

I will use Uhaul for any of my storage needs. I like the carts that were available to haul large items. I felt safe and secure knowing that my items were in a well maintained building.

Lakisa Bush  |  Overall Experience 
Rating:
1.0

I moved from Atlanta got two Ubox’s and moving help. The moving help folks unloaded my stuff and returned the boxes the same day. I never used the storage facility and was still charged for a month!

Shobit Gupta  |  Overall Experience 
Rating:
5.0

Breannda Stalker. Give excellent Customer Service. She was very helpful.

Alesa Bass  |  Reservation 
Rating:
5.0

Worked out well for me in my family they worked with me well ...and just some awesome people👌

Chontel Boyd  |  Reservation 
Rating:
5.0

Wonderful

EDWARD MALEY  |  Overall Experience 
Rating:
5.0

Only Uhaul l would use. Truck rental storage unit and propane tank refills. Best service!

RHONDA JULIAN  |  Overall Experience 
Rating:
5.0

The staff was courteous and helpful.

Chet Decker  |  Overall Experience 
Rating:
4.0

professional, courteous, and good grasp of knowledge of services available..

Frederick Johnson  |  Reservation 
Rating:
5.0

Everyone was so helpful.

Anna Hitch  |  Overall Experience 
Rating:
5.0

Great service!!

Dwayne Murff  |  Overall Experience 
Rating:
5.0

Everything was great. Employees was super nice. If I need storage again I'll Come back

KA NISHIA HOLLINS  |  Overall Experience 
Rating:
5.0

Checking in was great, fast and easy. However, I paid EXTRA for 24 hr access, to inturn be denied entry into the unit as I sat outside with not 1 but 2 puck up trucks. Customer service was no help

Sherry Wood  |  Reservation 
Rating:
2.0

Office staff never answers phone. Had to call the 1800 number multiple times for help.

stacey jackson  |  Overall Experience 
Rating:
5.0

I didn't understand why your worker would tell me " ok you're all set , the balance you owe will be sent to collections". Really, gonna send me to collections. Mess up my credit. Im here to pay it WTF

Chad Hollenbeck  |  Overall Experience 
Rating:
4.0

At times had issue with gate (both card and remote). Otherwise would give 5 stars.

DAVID NEHRA  |  Overall Experience 
Rating:
5.0

Thank you.

CAROLE BANNISTER  |  Overall Experience 
No reviews have been submitted for this location.

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