Customer Reviews for U-Haul Moving & Storage of Clinton Township

5,000 reviews

43920 N Gratiot Ave   Clinton Township, MI 48036
(S Of Hall Rd)

(586) 465-9840

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(586) 465-9840

43920 N Gratiot Ave
Clinton Township, MI 48036
(S Of Hall Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Put clips back on customer vehicle

brian W. 
Rating:
5.0

Always friendly and knowledgeable staff!

BRANDEN LEE S. 
Rating:
5.0

Customer did not leave a comment.

ERIC WAYNE W. 
Rating:
4.0

Customer did not leave a comment.

AMY JOYCE D. 
Rating:
5.0

Only a few minor things to mention, the windshield was filthy and needed to be cleaned with glass cleaner, the tires are out of balance at freeway speeds and the truck would pull either left or right, Hard to relax when you're constantly fighting the wheel. If I was on a long trip I would be pretty bummed out with this one. Otherwise, I was well taken care of by the staff, they were helpful and quick to get me out the door

David D. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Rodger D. 
Rating:
4.0

Customer did not leave a comment.

Janelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN W. 
Rating:
3.0

The customer service rep in the automated department gave me a location that was in another city. After I gave them the address in the city that I wanted it to be located in. That was the second time in one week that that happened. But the people at the location treated me very well.

ERIC DION G. 
Rating:
1.0

We paid for a dolly and never received one! Other than that great truck, drove great thru snow storm, easy to maneuver, inside truck light was awesome.

DUSTIN LEE S. 
Rating:
5.0

Customer did not leave a comment.

JESSICA ANGELINA L. 
Rating:
5.0

Customer did not leave a comment.

Mary Jo C.  |  Overall Experience 
Rating:
5.0

The people at this location are always professional and kind.

SCOTT PATRICK F. 
Rating:
5.0

I didn't like the "Towing feature " to automatically ingage. It took me a bit to find the button at the end of the shifter to turn it off.

DONALD LARRY M. 
Rating:
4.0

Customer did not leave a comment.

HENRY JOHN S. 
Rating:
4.0

Trailer had debris in it from previous mover. When employee hooked trailer to my truck, the hitch was left loose. I had to tighten before loading

BRIAN G. 
Rating:
5.0

Having the pre-check in option made picking up the uhaul a breeze. Being able to drop off the truck after hours, using the app was greatly appreciated and easy to use. Thank you!

Laura G. 
Rating:
5.0

Customer did not leave a comment.

JACK STEVEN J. 
Rating:
5.0

Customer did not leave a comment.

LEEAH RAE S. 
Rating:
3.0

Return process needs improvement. They looked understaffed. I waited 20 mins to be checked in to only have to wait longer as people after me were assisted first

DARREN EDWARD G. 
Rating:
5.0

Brackets on ceiling of van should be protected. I hit my head on an uncovered metal bracket and the subsequent bump and cut were not fun.

ARTHUR FRANCIS O. 
Rating:
5.0

Customer did not leave a comment.

SINAN MUNEER H. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

People there were nice. In and out in no time and were super helpful when needed

Emily C.  |  First Impressions 
Rating:
5.0

The younger girl with the glasses was super helpful and nice! She turned my experience around after disappointment after disappointment with “U-Haul” (not this location). Would definitely return to this location just to work with her again

Natalie N. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

ETHEL LEE G. 
Rating:
5.0

First trailer selected had defective wiring they blamed it on my truck...no it was the trailer wiring...second trailer worked fine!

ROGER LLOYD W. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN ROLAND W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK WAYNE L. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ELAINE D. 
Rating:
5.0

Customer did not leave a comment.

Lukas H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER FRAN A. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Only one thing….I was instructed when I picked up the truck that all prior damage on the truck would be marked with an X sticker. The truck I got had prior damage but no X stickers to note the damage. I took pictures and submitted them thru the app before I drove the truck away… otherwise everything was great. Thank you.

SILVANA CLAUDIA R. 
Rating:
4.0

Hello. The truck i had seemed old, it was hard picking up speed it felt like it needed a tune up perhaps due to the mileage.

TONIA DENISE A. 
Rating:
4.0

Customer did not leave a comment.

GREGORY DEVON W. 
Rating:
5.0

Needed a Van for 4 week ends in a row. All 4 rentals were flawless and friendly. Thanks

PATRICK ALAN R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PAUL H. 
Rating:
5.0

The Lady assisting me was GREAT!

Lawrence L. 
Rating:
5.0

Excellent return experience. Young lady was very helpful and efficient.0

Gerald M. 
Rating:
4.0

Improve customer service, lady behind counter was rude.

Dave S. 
Rating:
1.0

Rude people, truck was dented up truck, warning lights on dash , low tire pressure, truck was scratched up and dented up. The truck was in an accident and you gave it to me to drive ???

JEFFREY RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

YUMIKO HARAMI W. 
Rating:
5.0

Customer did not leave a comment.

KEITH ALLEN Z. 
Rating:
5.0

Customer did not leave a comment.

ULYSSES GRANT H. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES STEVEN S. 
Rating:
2.0

There was no pin in the trailer tongue to keep it from bouncing off . Not 100% sure it's needed but why not put a $3 pin in for safety ? Also tired didn't have correct amount of air which is basic trailer maintenance ,it makes you wonder what else they slack on

andrew J. 
Rating:
5.0

Customer did not leave a comment.

BEAU BRIAN S. 
Rating:
5.0

Great services. The owner was very helpful.

RYAN HUGH W. 
Rating:
5.0

Customer did not leave a comment.

QUILLIE J. 
Rating:
5.0

Made our move very easy

CHARLENE FRANCIS J. 
Rating:
4.0

The attendant was extremely helpful and very courteous.

KENNETH VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY THOMAS S. 
Rating:
5.0

Great service. Last minute rental that was handled professionally. Thanks

ALLEYN CHARLES H. 
Rating:
3.0

Customer did not leave a comment.

Matthew I. 
Rating:
5.0

Ford van side door was set to mame. Door would Not stay open. Kept sliding closed on me.,

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

DAVID ALAN E. 
Rating:
5.0

Customer did not leave a comment.

ARVONNA JEWELL F. 
Rating:
5.0

Customer did not leave a comment.

Lenn W. 
Rating:
5.0

The checkout process needs to be faster especially for repeat customers in good standing.

MICHAEL FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

The guy who runs the shop at 21 Mile/Gratiot should be fired. We had an 8am appt. there confirmed and the guy never opened up his shop and were forced to go to Hall Rd/Gratiot. Not a professional to not show up as we had a confirmed appt. with him Nov 1. at 8am. No respect for us nor for the UHaul franchises.

GERALD K. 
Rating:
5.0

Great customer service

charlnita m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clyde R. 
Rating:
5.0

I was greeted with a smile and professionalism from each employee even when I was late returning my truck which made them unable to fulfill another family reservation.

NEA RENEE W. 
Rating:
5.0

The Staff was very friendly. My truck was to be rented out on my return but my move took longer than expected and this location was accommodating.

DESIREE NEA W. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

MARK CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

GREGORY ALLEN C. 
Rating:
4.0

very fast and good

CHARLES DONALD B. 
Rating:
5.0

Very nice place to store my stuff and the least expensive I could find

Roswell M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Audrey J. 
Rating:
5.0

I love this location, people are nice

MICHAEL CHRISTOP B. 
Rating:
5.0

Staff was excellent. Had a minor tech issue with my Escalade and they were able to assist. Counter and yard staff very very personable. Restroom appeared to be in middle of a floor renovation.

Paul S. 
Rating:
4.0

Have coffee and donuts and be happy 😊.

LLOYD SAMUEL-ALB R. 
Rating:
5.0

Customer did not leave a comment.

PETER PAUL G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN ALBERT P. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

PETER PAUL G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MERLE M. 
Rating:
5.0

Customer did not leave a comment.

JOHN LOUIS S. 
Rating:
4.0

You need to figure out a way to speed the paperwork process when 1st arriving.

William F. 
Rating:
3.0

Service was good but Its kind of ridiculous that you guys would advertise a 6x12 trailer with a ramp but the ramp opening is only 4'9" so I didn't end up using the trailer and had to rent another trailer and waste $45 for the first one

MICHAEL JAMES-OB A. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Sara was incredible! She was helping a new employee and making sure I was getting taken care of! Best service I have had from a uhaul rental ever!!

AARON MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

PAULA F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
4.0

I returned the trailer several hours early, but the girl who unhooked the trailer for me was so busy talking on her cell phone that she forgot to properly log the trailer as returned and I'm being charged a $20 late return fee!!!! I will absolutely never use or recommend this location again!

James W. 
Rating:
5.0

Customer did not leave a comment.

TRACY JOLENE S. 
Rating:
5.0

Customer did not leave a comment.

KEITH MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

This site always give great service

ULYSSES GRANT H. 
Rating:
5.0

Customer did not leave a comment.

GARY ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA LOUISE H. 
Rating:
5.0

Friendly workers for a busy place. Eric is awesome!

Melinda F. 
Rating:
5.0

Customer did not leave a comment.

DANE MACKENZIE M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY ALVIN A. 
Rating:
5.0

Customer did not leave a comment.

Teki J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RHEAL JOSEPH P. 
Rating:
5.0

Thank You, everything was great.

THERESA MARIE A. 
Rating:
5.0

Customer did not leave a comment.

JAIDAH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

D'ANN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAELA NIKOLE R.  |  Online Move In 
Rating:
5.0

very helpful

CHANTON P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLEYN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rock W.  |  First Impressions 
Rating:
5.0

Good that the storage building is single story. I would not rent one in a multi story; too much time to get to and from the unit.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Byron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

Easy, clean, great staff, convenient location and good rental rates

Demetra L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yolanda H.  |  First Impressions 
Rating:
5.0

I've been with U-Haul since 2017, during my move in experience , I had a dispute with the manger. But GOD worked it out. I love the convenience of the store hours and having access to my RV. I would definitely recommend U-Haul to family & friend's, thank you for your service. TWO THUMBS UP. BELINDA .

belinda b.  |  First Impressions 
Rating:
1.0

When I reserved my unit online it said the unit was for a 1-2 bedroom home up to 1200 soft. I even called and talked to a young lady in the office that confirmed the details of the unit. The actual unit size was the size of a closet. I requested for the manager to call me and I never received a call. I screenshot the false advertisement for proof. It made the moving process 1000 times More difficult. I don't recommend reserving anything online, or calling to confirm details. You need to just go in and see the unit.

Leah R.  |  Online Move In 
Rating:
5.0

The girl was very friendly and helpful. The price was very competitive. I would recommend U-haul to a friend.

Martin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  Online Move In 
Rating:
5.0

Great experience so far First time renting a storage unit

rich e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  First Impressions 
No reviews have been submitted for this location.

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