El cliente no dejó un comentario.ALICE L.
Customer Reviews for U-Haul Moving & Storage of Clarksville
Clarksville, TN 37042
(@ Peachers Mill Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.Kimberly G.
El cliente no dejó un comentario.Kaustubh J.
El cliente no dejó un comentario.Howard W.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Katina B. | Overall Experience
No issues. Service was great.Stephen E.
El cliente no dejó un comentario.Daniel B.
only negative is the very long wait time for cus serv (30+ min), however the customer service personnel themselves were excellent! both placesPaul I.
El cliente no dejó un comentario.John U. | First Impressions
El cliente no dejó un comentario.DOUGLAS GREGORY P.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.Caleb P.
El cliente no dejó un comentario.Delicia C. | Overall Experience
El cliente no dejó un comentario.ROBERTL JR W.
El cliente no dejó un comentario.Jordan W.
El cliente no dejó un comentario.KENDRA T.
I had rented a motorcycle trailer to take my motorcycle to Gatlinburg and two days prior to my supposed return our trip was extended but I was told on the website that I was not allowed to extend my rental for the motorcycle trailer so I spoke to a general manager via chat on the website who assured me that it would be just fine to extend my rental and make sure that the card on file was up-to-date which I did. However I was continuously harassed for the next few days by the staff of the U-Haul company at this location who then called my grandmother to inform her that they were going to call the police and report the trailer stolen only two days after my rental agreement was up if I didn't return the trailer immediately which ruined my vacation and cut it short and really I shouldnt have been charged for a damn thing.William H.
superb and professionalJames S.
El cliente no dejó un comentario.Ronald S.
I was not happy with the size of my storage , I got a 5x8 uhaul and a 5x8 storage and I wasn't able to fit all my stuff in storage . VERY upset .VICTOR B. | First Impressions
El cliente no dejó un comentario.TRACIE B.
Nothing at all. Everything is perfectWilliam O.
Uhaul needs to take reservations completely off of their website if when you get there they tell you it's actually first come first serve! Just show current inventory on the website and constantly update it.JAMICHAEL W.
Double check yalls equipment before rent it. The wipers were messed up and it was raining part of the way and the truck did not work on hills, you need to check the transmission.Sandra G.
El cliente no dejó un comentario.Robert K.
Polite and friendly. NothingRobert W.
El cliente no dejó un comentario.mary M.
El cliente no dejó un comentario.Charnell E.
El cliente no dejó un comentario.Gwen L.
El cliente no dejó un comentario.RYAN N.
Everything was great!!DEBRA S.
El cliente no dejó un comentario.Lisa K.
El cliente no dejó un comentario.ORLANDUS JERMAIN W.
El cliente no dejó un comentario.charlse L.
Inside of U-Haul wasn't clean. Staff just seemed present, wasn't too friendly or rude.Bryan T.
great jobJeffery D.
I needed a trailer to move an ATV, the one I got had a ramp, the ramp was not wide enough at the back to load the ATV. Total wast of my time and money.Terry D.
Gas cap missing. Gas poured out onto my car and the highway when entering the freeway. Was ignored by customer service when I reported it. Ramp is bent right front step Power brake booster leaks Front end shakes, scratches on left side DANGEROUS!!!! Had my destination as somewhere in Virginia Drop off was set for 30 miles away from my house Online preorder was a complete waste of time Online check in a joke Online return unavailable Worst U-Haul experience evercarol T.
This was the most infuriating experience I have ever had! Your customer service call-in system is absolutely ridiculous. One of my calls required three hours, nine different representatives, and two disconnects before finally arriving to the person who could help me. Another call had me waiting an hour before someone got to me. That needs to be improved upon immediately. Secondly, my signed contract with you was changed three different times (once without my knowledge until I received an updated email) which caused me to have to change my travel plans three times (flights, rental cars, and accommodations). After all the changes to my delivery and arrival dates, my items showed up 1.5 weeks early, and there was zero compensation for the agony and time wasted that Uhaul put me through. This entire situation was absolutely exhausting and moving is stressful enough. Get a better system put in place or remove your Ubox service entirely until you have rectified the system and procedures!TYLER R.
Younger man that received the trailer from me works there was very professional and has very good work ethic.MICHAEL CHARLES R.
El cliente no dejó un comentario.JASON C.
The man who accepted and hooked up my trailer was unaware of where to really drop off my U-haul. Instead of traveling a short distance, he recommend the drop of location across town, taking about an hour to drop of the equipment.Cody B.
El cliente no dejó un comentario.HEATHER H.
So well marked damages will be helpful so the next renter is not responsible for the last one.Gracelynn G.
El cliente no dejó un comentario.Jessica F.
El cliente no dejó un comentario.Michael H.
The bed of the truck was filthy. It had not been cleaned. The appliance dolly was not in the truck and there were not instructions given as to where to find it. No questions were asked as to whether I wanted the insurances placed on my order; they were just put on my bill.Dan S.
El cliente no dejó un comentario.Timothy F.
El cliente no dejó un comentario.KYLER R.
El cliente no dejó un comentario.Savannah S.
Took care of my trailer within 10 minutes very nice folks and it was super hot that day still very efficientMARTIN C.
I made reservations for a 10×10 climate controlled. My reservations were lost i was stuck with a smaller non climate 10 steps high unit . Was yelled and denied van rental. No carrs on my side of the storage for moving stuff in have to walk way way around outside of the building. And no one offers any help worst place ever.Shawna S. | First Impressions
This was an extremely well run Uhaul location. The premises was always clean and the climate controlled areas were actually climate controlled. This location was also free from bugs and other pests. I was also pleased with the wide selection and availability of rental trucks and trailers. The management team was also very polite and professional. Highly recommend this location.DUSTIN B. | Overall Experience
El cliente no dejó un comentario.Larry C.
El cliente no dejó un comentario.Donna E.
El cliente no dejó un comentario.Christina P.
El cliente no dejó un comentario.Jamie L. | First Impressions
El cliente no dejó un comentario.JOSHUA L.
El cliente no dejó un comentario.DEREK F.
El cliente no dejó un comentario.Jerry P. | Online Move In
Friendly and efficient both checking and returning equipment. A pleasure to work with. Gary ShephardGARY S.
El cliente no dejó un comentario.richard C.
El cliente no dejó un comentario.ROBERT P.
They help a lot with no problemCametrous B. | First Impressions
Even tho I was super late with my u-Hual rental everybody was so nice and helping they made me feel like family will always use uhual for all my rental and storage needs.Mohamed H. | First Impressions
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.ROSE B. | First Impressions
We returned the uboxes on 04/17/2021. We were still billed on 06/24/2021. Have been unsuccessful in getting a refund. Y'all don't show the billing but you sure got the moneyDouglas J.
Thank you for your courteous and efficient service.WILLIAM M.
El cliente no dejó un comentario.Alojuan H.
El cliente no dejó un comentario.Mary S. | Overall Experience
El cliente no dejó un comentario.qintez H.
El cliente no dejó un comentario.Roger M.
Can't say enough good things about New Prov Uhaul. I have been a customer since 2017 and they always deliver. Monic and her employees have taken great care of me each and every time. I would not rent any where else while living/staying in Clarksville. ***** BrianBrian H. | Overall Experience
El cliente no dejó un comentario.DEANDREA V.
El cliente no dejó un comentario.JAMES H.
Very professional , caring, and helpful.LOLITA S. | First Impressions
I have used U-Haul many times in the past and been happy enough to be a returning customer. This time, unfortunately, was not a good experience. I rented a van, was able to complete half of my plans and it broke down. After being on hold for hours and a trip back to the rental store, a mechanic was finally to check the vehicle 5 HOURS LATER!! Luckily for me the van broke down at my apartment, but I am a 64 year old woman with COPD and fibromyalgia. The lack of concern or care from anyone I spoke with, regarding the situation, was appalling!! Imagine if I had been on the side of the road? Is that how you want to treat your customers??? No apologies, no reassurances just very lackadaisical " yeah.... We are busy..." I have never been treated with such a lack of customer concern in my life. They sent someone to tow the vehicle the next morning and thankfully the tow driver took the contents of the van and dropped it off at my original destination. Then.... I was charged almost $100.00 without even an apology for any inconvenience I had encountered. It will be a long time before I use U-Haul online again.DIANA L.
El cliente no dejó un comentario.JOSHUA C.
My return was a nightmare Had me going back abs forth between locations then charged me 54 in millageBryan P.
The U-Haul store in Clarksville Tennessee is the finest U-Haul dealership I've been to so far prompt courteous service huge selectionJeff C.
El cliente no dejó un comentario.Raymond M.
Empolyee was rude to us. I also booked the truck for two days and it was changed via text to only one day. I did not get to move my home entirely with the truck. Also the initial day I was charged $78 and then the next day I was charged another $45. I will not use Uhaul again unless I have to. I never complain either! ¡Gracias!BRIAN J.
The online portion of the reservation automatically added a bunch of supplies, the website can be improved its not really user friendly. The billing for supplies and the truck should be on the same reservation not separate. The general manager handled my pick up, she was not very happy to be at work, almost rude, not friendly ay all and not helpful. The truck was clean but, there was so much armor all in the floor board it was puddled and i had to clean it out before it was safe to drive. It would be a lot easier to pick up a truck that is full of fuel, and return it full of fuel instead of having the trouble of 1/2 or 1/4, or 3/4 of a tank, just give it to me full and I will return it full.Larry H.
El cliente no dejó un comentario.Robert H.
Mica deserves a raise!!!!JOHN L.
Everything was greatSteven A.
The gentleman who helped me was courteous and professional. He took the time to show me each of the available storage units so I could make an informed decision. The facility is clean, well maintained, and truly climate controlled. Great customer experience at this Uhaul location.DUSTIN B. | First Impressions
El cliente no dejó un comentario.DUSTINBOSWELL M.
El cliente no dejó un comentario.RICHARD P.
superb and professional.......JAMES S.
The top of the uHaul was actually bent and let a lot of water in. Looks like someone tried to go under something that they shouldnt have.Alysha J.
There appeared to be only one individual working when I returned the trailer we rented. He had me park it behind their building and did not take the time to remove the furniture dollies and pads I had rented from the trailer and he told me that I would get a receipt in email. A month later Uhaul is trying to charge me for late charges when the fault is solely on this location's lax approach to their business.Thomas F.
There was some type of white stuff on the floor of the van in the hauling part. I had to put tarps down in order to move my things. The clerk did not do a walk through inspection of the vehicle so this was unknown to me at the time. She just pointed to the van and said there's you vehicle and have me the key. It was just odd and I have nothing to go by because that was not done. Also, what did the final bill come to? Beverly AlonzoBEVERLY A.
Unfriendly staffMichele G.
El cliente no dejó un comentario.RICO G.
El cliente no dejó un comentario.Sherry K.
El cliente no dejó un comentario.Leeah J.
Every time I rent a uhaul from this location the employees always have polite, knowledgeable, and fast customer service.Stephanie B.
We appreciate your help in our families time of need. My wifes grandmother was put on hospice and we needed to clear out our bonus room for het medical bed. The U-haul staff helped me get what i needed and helped us each time i needed to access the box. If i could give the new providence location an award for going the extra mile, i would. Gracias.WILLIAM P.
El cliente no dejó un comentario.john M.
El cliente no dejó un comentario.Ryan D.
El cliente no dejó un comentario.Tiffany T.
El cliente no dejó un comentario.BRITTANY N.
El cliente no dejó un comentario.Gary H. | First Impressions
El cliente no dejó un comentario.Ashleigh L.
The Manager at this Facility is above reproach ! Five Stars ! Thank You !Mary S. | First Impressions
There was only 1 man helping the customers and it was frustrating to have to wait so long to get help when I had the express option to skip the line.LaKydra C.
El cliente no dejó un comentario.DENINA H.
El cliente no dejó un comentario.JAMES G.
Get the gentleman that got me going and on the road in Clarksville TN to train everyone else just as he runs thing's. You would be much better everywhere.Anthony S.
El cliente no dejó un comentario.Tyler D.
You company is awesomeEmmanuel L.
El cliente no dejó un comentario.JOSEPH B.
El cliente no dejó un comentario.MICHAEL T.
Rudest people I’ve ever metJason C. | Overall Experience
The facility is great but the staff and their customer service is at best lack lusterFaith B. | First Impressions
It was a pleasent experience i do suggest getting a dumpster for duture customers that have things to throw awayLeann B. | Overall Experience
El cliente no dejó un comentario.Ernest W. | Overall Experience
Excellent customer services..Richard G. | First Impressions
El cliente no dejó un comentario.Kevin C. | Overall Experience
El cliente no dejó un comentario.KEITH P. | Overall Experience
El cliente no dejó un comentario.Lydia T. | Overall Experience
El cliente no dejó un comentario.alysa b. | Overall Experience
Always friendly and service is always top notchLillian M. | Overall Experience
Professional staff at both locations. Meet all my needs and answered all my questions. Thanks.brian h. | First Impressions
El cliente no dejó un comentario.Brittany H. | First Impressions
El cliente no dejó un comentario.starlet f. | Overall Experience
This will be only place I will ever us here in Clarksville ten area ,very friendly and convenient location.also very clean helpful.latasha h. | Overall Experience
El cliente no dejó un comentario.Tristen A. | Overall Experience
This place is great. I kept a climate controlled unit for almost 4 months. Everytime I went the staff were very nice. Checking in and out was a breeze and prices aren't bad at all on controlled temp storage units. Moving in and out was easy with all the u-boat style carts they have for you to use. Definitely recommend.Desiree D. | Overall Experience
Two things basic for self storage; lights and doors that work. This place had neither. I couldn't get my lock to work because the doors didn't line up. There are to many new storage places in Clarksville to recommend this facility.Christine C. | Overall Experience
Staff could be more friendly and customer service oriented. They are very stern and curt with customers. They never smiled while I was there. And I booked online so all they did was show me to my unit.Michelle P. | Online Move In
El cliente no dejó un comentario.Charles D. | Overall Experience
I moved my mom from Atlanta to Clarksville due to her declining health. I stored her belongings at the Uhaul in Clarksville. You made that time in our lives easier.Sonya B. | Overall Experience
The manager Monic sucks at upkeeping the facility. Every month I had to call and complain bc doors were broke and I was not able to access my belongings. Bot convenient. Store and manager are ratchety.DANIEL S. | Overall Experience
Very clean and affordableKIT W. | First Impressions
Everyone there was very professional. Getting a storage unit, and checking our truck in was very fast and smooth. Definitely recommend.Desiree D. | First Impressions
I didnt set u auto pay, that was a mistake. I was told they refunded my money sunday but its not in my bank account. I am not working and need that refund for bills thank you.Mary s. | Overall Experience
El cliente no dejó un comentario.Josiah P. | Overall Experience
No comment.Josiah P. | First Impressions
If needed again I will use this companyreginald w. | Overall Experience
Good stuff. Thank you.james J. | Overall Experience
Need to work on there customer service matter. Smile more more friendlier.Michelle B. | First Impressions
quick & fast good serviceshantoya l. | First Impressions
Great ServiceSHAWN D. | Overall Experience
Very nice place.jerry p. | Overall Experience
Perfect !!!!QUINN T. | First Impressions
Great Customer Service GroupSHAWN D. | First Impressions
Great team good servicespaul m. | Overall Experience
Monique and her team were exceptional in getting me the right vehicle and space form move... great location.paul m. | First Impressions
My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever againelizabeith l. | Overall Experience
It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.Melissa M. | First Impressions
Great customer service. Friendly staff. Helpful with all of my needs.JEREMY W. | Overall Experience
quick service, easy to access with sign inrobbert t. | First Impressions
Great service. Friendly staff. Helpful and understanding to my situation.JEREMY W. | First Impressions
Professional, diligent and accommodatingGail H. | First Impressions
Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them abovePatricia S. | First Impressions
Everyone was very helpful and supportive.Zariayan y. | First Impressions
very satisfyoctan b. | First Impressions
The customer service at the New Providence uhaul was above average. All workers were respectful in their service.aaron w. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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