Customer Reviews for U-Haul Moving & Storage of Clarkston at Sams Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

518 comentarios

3605 Sams Rd   Clarkston, GA 30021
(@ Montreal)

(404) 296-1492

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(404) 296-1492

3605 Sams Rd
Clarkston, GA 30021
(@ Montreal)

Servicios en esta ubicación:

Horarios de la ubicación

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Yolanda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

irma s.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly/helpful

Lynn B.  |  First Impressions 
Clasificación:
2.0

I paid for insurance and my brand new mattress had all kind of pollen and other debris on it, including bugs. It says it's climate friendly and your things should not get ruined. They would not reimburse me for my mattress at all after filing the claim. They was very rude on the phone like I was an inmate, he kept cutting me off when I spoke,explaining what my claim was about. Instead of helping me, I felt integrated. His name was Joshua Buzi. If you have to file a claim make sure it is not with him. They went up on my storage unit and I wasn't even in there a full year. My storage was not secured, the gate stay open 24/7 it do not work and neither do their security cameras. Do not choose them in Clarkston, you may want to go with another company. Do not get insurance it is a rip off.

nakeya w.  |  Overall Experience 
Clasificación:
5.0

I love U-haul front desk customer service how they treat and respect customer also the stores clean and safe  all the time. Love it  I will come back again!

Seblework S.  |  Overall Experience 
Clasificación:
2.0

Facility was up stairs no elevator and staff was not helpful

Eugene P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Madcene C.  |  Overall Experience 
Clasificación:
5.0

I had a good service

mekonnen m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HATTIE P.  |  Overall Experience 
Clasificación:
5.0

My Moving Experience was easy and convenient as well as the staff taking care of anything that will allow me to transition into Storage with no hassle whatsoever

Dr. John B.  |  Overall Experience 
Clasificación:
2.0

I've already done this survey stop texting me and emailing me.

jeffery b.  |  First Impressions 
Clasificación:
5.0

The employees that work in the office are very friendly and polite.

jeffery b.  |  Overall Experience 
Clasificación:
5.0

Thank you! They are very helpful!

giselle e.  |  First Impressions 
Clasificación:
3.0

This location is fantastic but your website for online check in needs some improvement. It was very hard to figure out how to get to the right screen to move in online. But the facility manager was very helpful in getting it straightened out for me.

Mary D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

lillie K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandra F.  |  First Impressions 
Clasificación:
5.0

It was very clean the size was good. I would definitely use u-haul again.

schletha m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHINE M.  |  First Impressions 
Clasificación:
5.0

Laura was great! Helpful and professional.

Partitions I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

carol b.  |  Overall Experience 
Clasificación:
5.0

Everyone here communicates with one another, the customers, and anyone else that makes their location efficient. Also, the employees all go above and beyond what I'm sure is not in their job description, but never complained and always wore a smile.

casey t.  |  Overall Experience 
Clasificación:
5.0

Wynn provides excellent customer service. I had a wonderful experience with this location. I definitely will recommend to everyone I know in need in the future. I also will be a returning customer in the future. Thank you Wynn, you are truly appreciated.

Melini H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ajeen o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva S.  |  Overall Experience 
Clasificación:
5.0

My overall experience was fairly decent. I became homeless and was placed at a shelter, Rebecca's Tent. I needed a small space to keep a few things I was able to salvage. I obtained this storage unit around November 2019. However, around April 2020, the security alarm would blare extremely loud whenever I opened the door to my unit. Then, in May, the alarm would blare whenever I opened AND closed my unit door. My unit was located inside, which caused the echo of the alarm to intensify. I have Epilepsy, and this definitely was a trigger I had to avoid. I was constantly ensured by the resident manager that the problem was being handled. I was even provided an access card instead to use istead of my pin. The day I removed my items from the unit, which was not August 14, but in fact July 30, the alarm still went off. I called the store location on July 30 to inform them that I had retrieved my items and wanted to close my account, no answer. I even emailed the SAME resident manager and recieved no response. However, I get an email August 14, informing me of a late fee. I tried to call again, still no answer after waiting on hold for 30 freaking minutes. I simply responded to the email reiterating the exact same thing my first two emailes stated: I have retrieved my items, please close my account. Like I said earlier, My experience overall was fairly decent because I had somewhere to secure my items while obtaining stable housing. So thank everyone for their service.

Quasheeka M.  |  Overall Experience 
Clasificación:
5.0

Our groups needs were met and if we need to contact U-haul ever again we will and we will recommend this place to other friends for their needs.

Clarkston Senior C.  |  Overall Experience 
Clasificación:
4.0

The alarm system went off when I opened and closed my unit (i.e. when it should not have) a few times. This caused me concern, should anyone ever try to break into the unit. HOWEVER, the location is amazingly secure in general. So, I doubted that anyone was going to try that. And the staff was very, very, very (did I mention very?) very, customer friendly. I really loved that.

Mansa K.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with staff customer service!!

Tonya S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne M.  |  Online Move In 
Clasificación:
5.0

Great helpful positive and polite manager.

shakira B.  |  First Impressions 
Clasificación:
5.0

Front desk lady was very helpful and friendly!

boanerge hernan z.  |  First Impressions 
Clasificación:
5.0

Easy-Peasy move-in thanks to Wynn and her team!

Jack B.  |  First Impressions 
Clasificación:
5.0

The ladies were very helpful and attentive to my needs!!!

Pierre N.  |  First Impressions 
Clasificación:
5.0

Ms Winn and Mr Cory , were OUTSTANDING !!! I'm a Retired Police Detective who is Disabled from a serious on duty injury , Mr Cory practically unloaded my van with a small amount of assistance from me.

Al C.  |  First Impressions 
Clasificación:
5.0

We received excellent service. Miss Wynn went above and beyond to help us with our storage needs. I highly recommend this location.

Ria C.  |  First Impressions 
Clasificación:
1.0

I completed everything online lie they stated I could. I got to the sams st location and there is n one onsite. No one answered the intercom. It took us 30 minutes to figure out where to get it.

KeNeshia G.  |  First Impressions 
Clasificación:
5.0

Tell customer online that there is no attendant and the key is in the truck. I spent 15 minutes looking for where to get the keys

Fulton J. 
Clasificación:
1.0

It was the worst service I believe I have ever had in my life .of it was a rating lower than poor I would have check it.

nathanette h. | Reservación
Clasificación:
5.0

El cliente no dejó un comentario.

homer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyaisha F. 
Clasificación:
5.0

I really liked the help with the company Atl Best Moving. They were quick, careful and efficient. It's nice having reliable sources for your move. Thanks Uhaul for offering this awesome service.

Rhonda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BYRON H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thanh M. 
Clasificación:
2.0

Even though called repeatedly to confirm the reservation-was told no truck was available/on the premises after a 4 hour drive to the location. Even called an hour before arrival to confirm. When I emphatically stated I had confirmation via text - a truck magically appeared. Very odd. Also lots of add on costs. Even though drove straight to the home from which I was picking up (4 miles from the location) and drove directly back to my home-charged additional miles. Guess the detour at 75 and 285 - mike at most caused the overage? Also when reserving on the website-pickup location was supposed to call and discuss my travel needs to make sure my trip went smoothly-no call. I called 5:55 to confirm myself or 50.00 off. Was routed to a national call center. Generally-feel that the customer is held accountable-but did not feel the same level of accountability back from U-Haul. Glad I did the smaller move now. Informed my decision of cross country move coming up in the fall. Will not go this route again.

melissa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maurice S. 
Clasificación:
1.0

Uhaual over charged my card 2x. I am not happy with paying 400 dollers for a truck. After being told something differnt. They put my bank account in the negative. After I returned the truck in good standing and early.

Juawana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandra F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lydia D. 
Clasificación:
5.0

Carole Williams was the U-Haul employee who worked with me, and she did an excellent job.

Michael S. 
Clasificación:
1.0

Unpleasant attitude from employee.

Heaven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonai M. 
Clasificación:
4.0

The trailer I rented was well maintained and staff was available and very helpful. (5)... However, the trailer inside was not swept out. (3) I did not care that it was not swept out, however, to answer the question fairly and truthfully I feel the truth must be said. OVER ALL FANATASTIC.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

darlene L. 
Clasificación:
4.0

Very helpful staff!

Kimberely P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vince G. 
Clasificación:
4.0

The truck needs to be replaced. It has a log of damage. The service was great. thanks

Dwayne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie J. 
Clasificación:
3.0

Better rental customer parking

Rob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey B. 
Clasificación:
4.0

Great people on duty when I turned in the trailer. It was a pleasure to do business with them.

Robert D. 
Clasificación:
5.0

Customer Service Is Great!!!

Teresa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

clayton G. 
Clasificación:
5.0

General manager Marcus Lee is AMAZING. Excellent customer service minutes before his closing time correcting another store's oversight. Went far above and beyond to ensure I had an accurate and satisfying experience. Thank you soooo much!

MICHELLE G. 
Clasificación:
1.0

Bad customer service

Chuong V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria L. 
Clasificación:
3.0

El cliente no dejó un comentario.

FREDERICK M. 
Clasificación:
5.0

Shauntavion and Marcus were so professional and courteous! Excellent customer service! I will use them again later this month because of such great service!

Anne J. 
Clasificación:
5.0

I believe everything good and easy enough for all customer. Perfect!

Ye A. 
Clasificación:
5.0

Nothing the customer service were the best people

DAALO S. 
Clasificación:
1.0

We had to go to a different location for the dolly we reserved. Uhaul charged my card for pending transactions and then charged additional money when I got there. Awful experience when I returned the truck.

tara B. 
Clasificación:
5.0

Fast, efficient, and courteous service.

ALLAN R. 
Clasificación:
5.0

The owner and staff are very helpful and friendly. The location is close and convenient to my home.

Mac B. 
Clasificación:
5.0

Awesome people work there

catherine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIZARALI J. 
Clasificación:
5.0

The service is always beyond what anyone would expect. The manager and staff is professional, courteous and kind. I would rate this Uhaul facility as beyond reproach, the best

Rhonda W. 
Clasificación:
5.0

All of the staff we worked with were very friendly! Keep it up :)

Chelsie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Royal C. 
Clasificación:
5.0

They were very nice and worked to get our truck ready an clean to go Thanks for being customer responsive.

Rena B. 
Clasificación:
5.0

Nothing . Agent Mr.MLee Was awesome great customer service

RORY P. 
Clasificación:
2.0

Make sure all equipment matches reservations. It inconvenient to drive to the other side of town to get equipment you made reservations for a month prior

Tierra B. 
Clasificación:
5.0

Nothing, great job! Keep up good work.

marcella B. 
Clasificación:
5.0

El cliente no dejó un comentario.

gina R. 
Clasificación:
5.0

Great service! Kudos to management!

Angela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayden S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ada N. 
Clasificación:
5.0

I have not complaints. If you treat others as you have done with me then I believe the average bear would be completely satisfied.

Pharoah M. 
Clasificación:
3.0

Clearly indicate where after hours drop offs should park.

Christopher S. 
Clasificación:
5.0

Good Courtesy service

Mentor M. 
Clasificación:
5.0

everything was excellent, short wait times compared to other locations. Friendly staff, looks like they have a nice storage rental unit too.

john B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly G. 
Clasificación:
4.0

Excellent customer service!!

Denesie W. 
Clasificación:
2.0

The charges is too high,you have to reduce all your charges and the millage used so that the customers can patronise you,i fèel sad with the charges given me for the service.

adesoji F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davion H. 
Clasificación:
5.0

The young lady was very helpful when I had trouble with the gear shift.

Clasie D. 
Clasificación:
5.0

Everything went well, even the customer service was good and friendly. Thanks! So to answer that question nothing stay friendly and polite.

TONYA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
3.0

El cliente no dejó un comentario.

OVOY H. 
Clasificación:
5.0

Shuntavion Robinson is amazing! She went out of her way when I rented a truck and it started raining. She called ME and offered to extend my truck rental since it was raining. That was so thoughtful! She also assisted me in getting a storage area. This young lady was so helpful and accommodating . Great Customer Service!!

SANNYU N. 
Clasificación:
5.0

Super easy and super clean.

Craig T. 
Clasificación:
5.0

Very nice, organized and professional. I highly recommend.

Brittney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNY J. 
Clasificación:
5.0

No complaints the representation of the staff at reservation, pickup(Clarkston) and drop off (5400 old national hwy) awesome. Stressful day but this part was worth my last few dollars.

Tamika C. 
Clasificación:
5.0

They were wonderful. I had an awful experience with ANOTHER location that was closed and without a truck when I showed up at the specified time and this location (the only place that had a tuck last minute within 20 miles) made up for it big time! I explained the situation and how it wasn't their fault at all, but both employees insisted they help us out with the price since it was such an inconvenience. They comped my extra mileage and were so professional with the entire process. I highly recommend this location to anyone in need of storage or moving equipment due to the wonderful staff!!

Jonathan P. 
Clasificación:
5.0

Mr Lee was great thank you

venus C. 
Clasificación:
5.0

the lady who handled me was very professional and very friendly and very helpful ++++rating

Pearl B. 
Clasificación:
5.0

Shontavia was very professional and accommodating. I will use her location again in the future for sure.

Jill H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEGESSE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roderick R. 
Clasificación:
4.0

Enlarge and enclose (fence) parking when must leave personal vehicle overnight.

DANNY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tom L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis J. 
Clasificación:
5.0

I arrived on time and was out to pick my truck in five minutes. I forgot to grab my dolly, but Marcus brought me the appliance before I left the yard. What else could I ask for? Excellent service!

Moges I. 
Clasificación:
5.0

Good customer service

TOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
5.0

Representative on site was courteous, professional, and prompt. Much appreciated. Overall, should I require a UHaul rental in the future, I will only rent from this location. Gracias

Damien G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl S. 
Clasificación:
5.0

good

mark Y. 
Clasificación:
5.0

Excellent customer service. The manager was extremely professional and very helpful. The other employee was very kind and informative.

MENDE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

yonatan A. 
Clasificación:
5.0

The customer service was great. Both reps nice and professional. I thought rentals were based on time you kept the rental. I payed over 120.00 for 29 hours which I thought was pretty steep. My rental was also cancelled accidently at one location directly across from the complex I was packing from resulting in a longer drive/mileage. No fault of my own but not compensated. The customer service at each location was great however.

Regina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nigel W. 
Clasificación:
5.0

Have more trucks available

DOUGLAS L. 
Clasificación:
5.0

I would say have more trucks available, but I should've reserved a truck prior to that day. So no complaints here, great customer service and at the end of the day I was able to rent a truck to move my things out of storage and into my new home. Thanks to the staff at the Clarkston,GA Sams Rd location and the team at 1800GOUHAUL.

JAMES D. 
No se han enviado comentarios para esta ubicación.

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