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Amani W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Clarkston at Sams Rd
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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They were very helpful thanks
DEREK J. | First ImpressionsA nightmare tornado whirlwind in a nutshell
Lisa T. | First ImpressionsMold on my things and I had my things there for 3 days and had to pay for the whole month
LISA J. | Overall ExperienceThank you they were very professional and helpful.They made my experience smooth and nice.Very Respectful the Ladies there are awesome 👍
YOSHUAnda M. | Overall ExperienceI turned my key Back in , in December and they continuously sent bills and gave out my phone number to somebody about an auction
Keajsha M. | Overall ExperienceStorage is very clean. I appreciate it.
I'ESHA A. | First ImpressionsAwesome process everything was completely online thru the APP!!!
Herman A. | Online Move InThe reason I gave this location a below average rating is because it comes with 2 stars. One star is because no one was available and the other star is for being frustrated and irritated with the problems I had. I had issues in raising the storage door and someone should be around to help customers when they have any issues with there units. I tried several times to try to raise the door with no success. I called the "Reagan"number on the call box twice. I got no answer. There was nobody around to help me. There was a blue car sitting in the driveway directly in front of Building "C" which I assumed someone lives upstairs above the storage unit in Building "C" because the front door was halfway opened. I even yelled up there for help. No one came to the door. Also, the "C" building below was closed as in lights were off and doors locked. Since I was unable to open the storage door and get help. I went back to the Uhaul office and got a refund. FYI...This happened on Sunday, November 13, 2022 around 3:30pm. I went to another Uhaul location at 2951 NE Expwy on the same day. I got a storage unit there instead. I had no issues at all. They were opened and people around to help me when I needed it. I was no longer frustrated and irritated.
JILL S. | Overall ExperienceThanks for doing business with you
anthony a. | Overall ExperienceMs. Reagon and her staffs have the best customers and professional services ever. I wouldn't want to go to any other U-haul than north line to Ms. Reagon.
Fred O. | First ImpressionsWynn is the best hands down...
Paul B. | Overall ExperienceWe're not please with this location. Property was damaged from the storage unit that reaps of "moth balls". The odor emitted from the unit and consumed all the items I stored there. Would not recommend this location to anyone who cares about their belongings.
MELVA J. | Overall ExperienceI feel like it is deplorable some people to put the stuff in storage and it will be eating up bye Walsh rats and the story people Ender storage people said they will make sure they new storage units will be clean and they was spray down twice a month so they know they had this problem but feel like it's okay not
LINDA D. | Overall ExperienceThe General Manager at this facility was very polite and helpful. She was always in good spirits and willing to go over and beyond for her customers. Uhaul should be happy to have her apart of their team. Thanks for all your help Win. Stay winning!!!
MAHOGANY C. | Overall ExperienceI thank wynn so much she was such a great help and went above and beyond when it came to my default situation
Paraesha A. | First ImpressionsMal servicio al cliente
breyanna t. | Overall ExperienceGracias
seddy y. | Overall ExperienceManager Wynn was very good with helping me out and was very patient with me until the end of me needing help.
IVORY W. | First ImpressionsThey are helpful, very convenient.
Patrick E. | Overall ExperienceWill use again thanks for everything
LINDA D. | First ImpressionsThe help and care that was shown from the workers was greatly appreciated… Wynn is the definition of customer care… I was satisfied with my experience renting from uhaul
Maria (Mario) F. | Overall ExperienceThank you all so much for a job well done
GARRETTE H. | Overall ExperienceMs. Wynn and Ms. Tommy were phenomenal after I was mistreated at the Memorial Drive location.
Delisa B. | First ImpressionsWynn was great she was very helpful
MOHAMMAD H. | First ImpressionsThe staff was very friendly/helpful
Lynn B. | First ImpressionsI paid for insurance and my brand new mattress had all kind of pollen and other debris on it, including bugs. It says it's climate friendly and your things should not get ruined. They would not reimburse me for my mattress at all after filing the claim. They was very rude on the phone like I was an inmate, he kept cutting me off when I spoke,explaining what my claim was about. Instead of helping me, I felt integrated. His name was Joshua Buzi. If you have to file a claim make sure it is not with him. They went up on my storage unit and I wasn't even in there a full year. My storage was not secured, the gate stay open 24/7 it do not work and neither do their security cameras. Do not choose them in Clarkston, you may want to go with another company. Do not get insurance it is a rip off.
nakeya w. | Overall ExperienceI love U-haul front desk customer service how they treat and respect customer also the stores clean and safe all the time. Love it I will come back again!
Seblework S. | Overall ExperienceFacility was up stairs no elevator and staff was not helpful
Eugene P. | Overall ExperienceI had a good service
mekonnen m. | Overall ExperienceMy Moving Experience was easy and convenient as well as the staff taking care of anything that will allow me to transition into Storage with no hassle whatsoever
Dr. John B. | Overall ExperienceI've already done this survey stop texting me and emailing me.
jeffery b. | First ImpressionsThe employees that work in the office are very friendly and polite.
jeffery b. | Overall ExperienceThank you! They are very helpful!
giselle e. | First ImpressionsThis location is fantastic but your website for online check in needs some improvement. It was very hard to figure out how to get to the right screen to move in online. But the facility manager was very helpful in getting it straightened out for me.
Mary D. | Online Move InIt was very clean the size was good. I would definitely use u-haul again.
schletha m. | Overall ExperienceLaura was great! Helpful and professional.
Partitions I. | First ImpressionsEveryone here communicates with one another, the customers, and anyone else that makes their location efficient. Also, the employees all go above and beyond what I'm sure is not in their job description, but never complained and always wore a smile.
casey t. | Overall ExperienceWynn provides excellent customer service. I had a wonderful experience with this location. I definitely will recommend to everyone I know in need in the future. I also will be a returning customer in the future. Thank you Wynn, you are truly appreciated.
Melini H. | Overall ExperienceMy overall experience was fairly decent. I became homeless and was placed at a shelter, Rebecca's Tent. I needed a small space to keep a few things I was able to salvage. I obtained this storage unit around November 2019. However, around April 2020, the security alarm would blare extremely loud whenever I opened the door to my unit. Then, in May, the alarm would blare whenever I opened AND closed my unit door. My unit was located inside, which caused the echo of the alarm to intensify. I have Epilepsy, and this definitely was a trigger I had to avoid. I was constantly ensured by the resident manager that the problem was being handled. I was even provided an access card instead to use istead of my pin. The day I removed my items from the unit, which was not August 14, but in fact July 30, the alarm still went off. I called the store location on July 30 to inform them that I had retrieved my items and wanted to close my account, no answer. I even emailed the SAME resident manager and recieved no response. However, I get an email August 14, informing me of a late fee. I tried to call again, still no answer after waiting on hold for 30 freaking minutes. I simply responded to the email reiterating the exact same thing my first two emailes stated: I have retrieved my items, please close my account. Like I said earlier, My experience overall was fairly decent because I had somewhere to secure my items while obtaining stable housing. So thank everyone for their service.
Quasheeka M. | Overall ExperienceOur groups needs were met and if we need to contact U-haul ever again we will and we will recommend this place to other friends for their needs.
Clarkston Senior C. | Overall ExperienceThe alarm system went off when I opened and closed my unit (i.e. when it should not have) a few times. This caused me concern, should anyone ever try to break into the unit. HOWEVER, the location is amazingly secure in general. So, I doubted that anyone was going to try that. And the staff was very, very, very (did I mention very?) very, customer friendly. I really loved that.
Mansa K. | Overall ExperienceVery satisfied with staff customer service!!
Tonya S. | First ImpressionsNeed new workers at this place. Place so unorganized!!! Tried to charge and hit my credit for 300+ dollars I didn't owe. I moved out in February and here we are June 25 and y'all still calling with the scams. Please don't even get me started on where they uhaul is located and how it looks This place needs to be shut down!
Enrique E. | Overall ExperienceGreat helpful positive and polite manager.
shakira B. | First ImpressionsFront desk lady was very helpful and friendly!
boanerge hernan z. | First ImpressionsMs. Wynn and her team are a valuable asset. 👏
randolph w. | Overall ExperienceMy experience was fine. I'm grateful to have had a safe place to store my belongings in between moves.
LAKESHA L. | Overall ExperienceBueno
tracy m. | Overall ExperienceThey were very Professional.
Schletha M. | Overall ExperienceEasy-Peasy move-in thanks to Wynn and her team!
Jack B. | First ImpressionsMy stay there was fine it wasn't until I left that I started having problems. I left, checked out was told everything was fine and for two months received late notices. They need to get it together
Valerie C. | Overall ExperienceThe ladies were very helpful and attentive to my needs!!!
Pierre N. | First ImpressionsMs Winn and Mr Cory , were OUTSTANDING !!! I'm a Retired Police Detective who is Disabled from a serious on duty injury , Mr Cory practically unloaded my van with a small amount of assistance from me.
Al C. | First ImpressionsThe services the were received were horrible. The ladies I dealt with for the 7years I had the unit were rude. Also was charged $500 after being told to put my unwanted items in a location they had
VERONIKA L. | Overall ExperienceVery accomadating
Czerni B. | Overall ExperienceIt is very hard to communicate with anyone at or about this location. It was not clear if I would receive my second month free and I sent two emails and never received confirmation in the email.
Valerie C. | Overall ExperienceThis location is great ,and it was ease accessibility. The worker onsite is helpful as well!
London A. | First ImpressionsTeam is flexible, patient and always there when I have questions.
London A. | Overall ExperienceWe received excellent service. Miss Wynn went above and beyond to help us with our storage needs. I highly recommend this location.
Ria C. | First ImpressionsGracias
Jas T. | Overall ExperienceCustomer service is awesome
Amber H. | Overall ExperienceWynn made an otherwise stressful day a breeze. So kind and so friendly
REGINA B. | First ImpressionsMy experience was awesome. Met amazing people who made the process of getting a unit fun and exciting. I'll come to Northern Ave in Clarkston every-time for all my unit and storage needs.
London A. | First ImpressionsCustomer service is awesome 10 star
Mir Hussain A. | First ImpressionsThe property manager was awesome
patrice c. | Overall ExperienceI completed everything online lie they stated I could. I got to the sams st location and there is n one onsite. No one answered the intercom. It took us 30 minutes to figure out where to get it.
KeNeshia G. | First ImpressionsClean facility, friendly and helpful staff, we had an great experience here!
Joel S. | Overall ExperienceTell customer online that there is no attendant and the key is in the truck. I spent 15 minutes looking for where to get the keys
Fulton J.Thank you !
Cheryl f. | Overall ExperienceNo comment
Tiffany W. | Overall ExperienceAfter 3 years of renting 3 units to store my mother belongings in, had a rough patch and fell behind. They were so kind to sell off all 3 units for a total of $40. Never seen such compassion. Gracias
RONALD A. | Overall ExperienceEasy to get in and out storage. The lights in my unit were motion activated and I had to walk back to the outside entrance door several times for the lights to come back on. Staff was very helpful.
DEBBIE O. | Overall ExperienceIt was the worst service I believe I have ever had in my life .of it was a rating lower than poor I would have check it.
nathanette h. | ReservaciónU-Haul never should have put this facility on this property, because this is the most bumpiest piece of land I have ever seen besides a roller coaster in a amusement park!!!!!
CAROL J. | Overall Experiencegood experiance
RALPH K. | Overall ExperienceI really liked the help with the company Atl Best Moving. They were quick, careful and efficient. It's nice having reliable sources for your move. Thanks Uhaul for offering this awesome service.
Rhonda R.Even though called repeatedly to confirm the reservation-was told no truck was available/on the premises after a 4 hour drive to the location. Even called an hour before arrival to confirm. When I emphatically stated I had confirmation via text - a truck magically appeared. Very odd. Also lots of add on costs. Even though drove straight to the home from which I was picking up (4 miles from the location) and drove directly back to my home-charged additional miles. Guess the detour at 75 and 285 - mike at most caused the overage? Also when reserving on the website-pickup location was supposed to call and discuss my travel needs to make sure my trip went smoothly-no call. I called 5:55 to confirm myself or 50.00 off. Was routed to a national call center. Generally-feel that the customer is held accountable-but did not feel the same level of accountability back from U-Haul. Glad I did the smaller move now. Informed my decision of cross country move coming up in the fall. Will not go this route again.
melissa C.I used this facility for almost 2 years, it stored my goods but I would not recommend to someone that will not be able to regularly maintain there unit.
Bobby F. | Overall ExperienceAll was in order and the staff were always helpful- Storage used due to death of my mom and having to quickly store her things, but your staff helped make a hard situation easier on me. Thanks Mary
james f. | Overall ExperienceThe terrain was hard to walk for a visually impaired person very bad for after hours . Wanted to give credit where is due nice convenient service nice customer service
Sylvia M. | Overall ExperienceUhaual over charged my card 2x. I am not happy with paying 400 dollers for a truck. After being told something differnt. They put my bank account in the negative. After I returned the truck in good standing and early.
Juawana H.Carole Williams was the U-Haul employee who worked with me, and she did an excellent job.
Michael S.Unpleasant attitude from employee.
Heaven D.The trailer I rented was well maintained and staff was available and very helpful. (5)... However, the trailer inside was not swept out. (3) I did not care that it was not swept out, however, to answer the question fairly and truthfully I feel the truth must be said. OVER ALL FANATASTIC.
Timothy H.Very helpful staff!
Kimberely P.The truck needs to be replaced. It has a log of damage. The service was great. thanks
Dwayne W.Better rental customer parking
Rob B.Great people on duty when I turned in the trailer. It was a pleasure to do business with them.
Robert D.Customer Service Is Great!!!
Teresa L.General manager Marcus Lee is AMAZING. Excellent customer service minutes before his closing time correcting another store's oversight. Went far above and beyond to ensure I had an accurate and satisfying experience. Thank you soooo much!
MICHELLE G.Bad customer service
Chuong V.Shauntavion and Marcus were so professional and courteous! Excellent customer service! I will use them again later this month because of such great service!
Anne J.I believe everything good and easy enough for all customer. Perfect!
Ye A.Nothing the customer service were the best people
DAALO S.We had to go to a different location for the dolly we reserved. Uhaul charged my card for pending transactions and then charged additional money when I got there. Awful experience when I returned the truck.
tara B.Fast, efficient, and courteous service.
ALLAN R.The owner and staff are very helpful and friendly. The location is close and convenient to my home.
Mac B.Awesome people work there
catherine A.The service is always beyond what anyone would expect. The manager and staff is professional, courteous and kind. I would rate this Uhaul facility as beyond reproach, the best
Rhonda W.All of the staff we worked with were very friendly! Keep it up :)
Chelsie B.They were very nice and worked to get our truck ready an clean to go Thanks for being customer responsive.
Rena B.Nothing . Agent Mr.MLee Was awesome great customer service
RORY P.Make sure all equipment matches reservations. It inconvenient to drive to the other side of town to get equipment you made reservations for a month prior
Tierra B.Nothing, great job! Keep up good work.
marcella B.Great service! Kudos to management!
Angela W.I have not complaints. If you treat others as you have done with me then I believe the average bear would be completely satisfied.
Pharoah M.Clearly indicate where after hours drop offs should park.
Christopher S.Good Courtesy service
Mentor M.everything was excellent, short wait times compared to other locations. Friendly staff, looks like they have a nice storage rental unit too.
john B.Excellent customer service!!
Denesie W.The charges is too high,you have to reduce all your charges and the millage used so that the customers can patronise you,i fèel sad with the charges given me for the service.
adesoji F.The young lady was very helpful when I had trouble with the gear shift.
Clasie D.Everything went well, even the customer service was good and friendly. Thanks! So to answer that question nothing stay friendly and polite.
TONYA F.Shuntavion Robinson is amazing! She went out of her way when I rented a truck and it started raining. She called ME and offered to extend my truck rental since it was raining. That was so thoughtful! She also assisted me in getting a storage area. This young lady was so helpful and accommodating . Great Customer Service!!
SANNYU N.Super easy and super clean.
Craig T.Very nice, organized and professional. I highly recommend.
Brittney M.No complaints the representation of the staff at reservation, pickup(Clarkston) and drop off (5400 old national hwy) awesome. Stressful day but this part was worth my last few dollars.
Tamika C.They were wonderful. I had an awful experience with ANOTHER location that was closed and without a truck when I showed up at the specified time and this location (the only place that had a tuck last minute within 20 miles) made up for it big time! I explained the situation and how it wasn't their fault at all, but both employees insisted they help us out with the price since it was such an inconvenience. They comped my extra mileage and were so professional with the entire process. I highly recommend this location to anyone in need of storage or moving equipment due to the wonderful staff!!
Jonathan P.Mr Lee was great thank you
venus C.the lady who handled me was very professional and very friendly and very helpful ++++rating
Pearl B.Shontavia was very professional and accommodating. I will use her location again in the future for sure.
Jill H.Enlarge and enclose (fence) parking when must leave personal vehicle overnight.
DANNY W.I arrived on time and was out to pick my truck in five minutes. I forgot to grab my dolly, but Marcus brought me the appliance before I left the yard. What else could I ask for? Excellent service!
Moges I.Good customer service
TOMAS R.Representative on site was courteous, professional, and prompt. Much appreciated. Overall, should I require a UHaul rental in the future, I will only rent from this location. Gracias
Damien G.good
mark Y.Servicio al cliente de excelencia. The manager was extremely professional and very helpful. The other employee was very kind and informative.
MENDE H.The customer service was great. Both reps nice and professional. I thought rentals were based on time you kept the rental. I payed over 120.00 for 29 hours which I thought was pretty steep. My rental was also cancelled accidently at one location directly across from the complex I was packing from resulting in a longer drive/mileage. No fault of my own but not compensated. The customer service at each location was great however.
Regina B.