Comentarios de los clientes para U-Haul Moving & Storage of Clarkston at Sams Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Clarkston at Sams Rd

Clasificación general:

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Melini H. | Overall Experience |
Clasificación:

Wynn provides excellent customer service. I had a wonderful experience with this location. I definitely will recommend to everyone I know in need in the future. I also will be a returning customer in the future. Thank you Wynn, you are truly appreciated.

GRANT F. | Overall Experience |
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El cliente no dejó un comentario.

ajeen o. | First Impressions |
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El cliente no dejó un comentario.

Eva S. | Overall Experience |
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El cliente no dejó un comentario.

Quasheeka M. | Overall Experience |
Clasificación:

My overall experience was fairly decent. I became homeless and was placed at a shelter, Rebecca's Tent. I needed a small space to keep a few things I was able to salvage. I obtained this storage unit around November 2019. However, around April 2020, the security alarm would blare extremely loud whenever I opened the door to my unit. Then, in May, the alarm would blare whenever I opened AND closed my unit door. My unit was located inside, which caused the echo of the alarm to intensify. I have Epilepsy, and this definitely was a trigger I had to avoid. I was constantly ensured by the resident manager that the problem was being handled. I was even provided an access card instead to use istead of my pin. The day I removed my items from the unit, which was not August 14, but in fact July 30, the alarm still went off. I called the store location on July 30 to inform them that I had retrieved my items and wanted to close my account, no answer. I even emailed the SAME resident manager and recieved no response. However, I get an email August 14, informing me of a late fee. I tried to call again, still no answer after waiting on hold for 30 freaking minutes. I simply responded to the email reiterating the exact same thing my first two emailes stated: I have retrieved my items, please close my account. Like I said earlier, My experience overall was fairly decent because I had somewhere to secure my items while obtaining stable housing. So thank everyone for their service.

Clarkston Senior C. | Overall Experience |
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Our groups needs were met and if we need to contact U-haul ever again we will and we will recommend this place to other friends for their needs.

Mansa K. | Overall Experience |
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The alarm system went off when I opened and closed my unit (i.e. when it should not have) a few times. This caused me concern, should anyone ever try to break into the unit. HOWEVER, the location is amazingly secure in general. So, I doubted that anyone was going to try that. And the staff was very, very, very (did I mention very?) very, customer friendly. I really loved that.

Tonya S. | First Impressions |
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Very satisfied with staff customer service!!

Enrique E. | Overall Experience |
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Need new workers at this place. Place so unorganized!!! Tried to charge and hit my credit for 300+ dollars I didn’t owe. I moved out in February and here we are June 25 and y’all still calling with the scams. Please don’t even get me started on where they uhaul is located and how it looks👎🏽👎🏽👎🏽👎🏽👎🏽 This place needs to be shut down!

Dwayne M. | Online Move In |
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El cliente no dejó un comentario.

shakira B. | First Impressions |
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Great helpful positive and polite manager.

Twanesia H. | Overall Experience |
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El cliente no dejó un comentario.

boanerge hernan z. | First Impressions |
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Front desk lady was very helpful and friendly!

randolph w. | Overall Experience |
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Ms. Wynn and her team are a valuable asset. 👏

LAKESHA L. | Overall Experience |
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My experience was fine. I'm grateful to have had a safe place to store my belongings in between moves.

tracy m. | Overall Experience |
Clasificación:

Good

Schletha M. | Overall Experience |
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They were very Professional.

Jack B. | First Impressions |
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Easy-Peasy move-in thanks to Wynn and her team!

Valerie C. | Overall Experience |
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My stay there was fine it wasn't until I left that I started having problems. I left, checked out was told everything was fine and for two months received late notices. They need to get it together

Pierre N. | First Impressions |
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The ladies were very helpful and attentive to my needs!!!

Al C. | First Impressions |
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Ms Winn and Mr Cory , were OUTSTANDING !!! I'm a Retired Police Detective who is Disabled from a serious on duty injury , Mr Cory practically unloaded my van with a small amount of assistance from me.

VERONIKA L. | Overall Experience |
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The services the were received were horrible. The ladies I dealt with for the 7years I had the unit were rude. Also was charged $500 after being told to put my unwanted items in a location they had

Czerni B. | Overall Experience |
Clasificación:

Very accomadating

Valerie C. | Overall Experience |
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It is very hard to communicate with anyone at or about this location. It was not clear if I would receive my second month free and I sent two emails and never received confirmation in the email.

London A. | First Impressions |
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This location is great ,and it was ease accessibility. The worker onsite is helpful as well!

London A. | Overall Experience |
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Team is flexible, patient and always there when I have questions.

Ria C. | First Impressions |
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We received excellent service. Miss Wynn went above and beyond to help us with our storage needs. I highly recommend this location.

Jas T. | Overall Experience |
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Thank you

Amber H. | Overall Experience |
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Customer service is awesome

REGINA B. | First Impressions |
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Wynn made an otherwise stressful day a breeze. So kind and so friendly

London A. | First Impressions |
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My experience was awesome. Met amazing people who made the process of getting a unit fun and exciting. I’ll come to Northern Ave in Clarkston every-time for all my unit and storage needs.

Mir Hussain A. | First Impressions |
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Customer service is awesome 10 star

patrice c. | Overall Experience |
Clasificación:

The property manager was awesome

KeNeshia G. | First Impressions |
Clasificación:

I completed everything online lie they stated I could. I got to the sams st location and there is n one onsite. No one answered the intercom. It took us 30 minutes to figure out where to get it.

Joel S. | Overall Experience |
Clasificación:

Clean facility, friendly and helpful staff, we had an great experience here!

Fulton J.
Clasificación:

Tell customer online that there is no attendant and the key is in the truck. I spent 15 minutes looking for where to get the keys

Cheryl f. | Overall Experience |
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Thank you !

Tiffany W. | Overall Experience |
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No comment

RONALD A. | Overall Experience |
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After 3 years of renting 3 units to store my mother belongings in, had a rough patch and fell behind. They were so kind to sell off all 3 units for a total of $40. Never seen such compassion. Thanks

DEBBIE O. | Overall Experience |
Clasificación:

Easy to get in and out storage. The lights in my unit were motion activated and I had to walk back to the outside entrance door several times for the lights to come back on. Staff was very helpful.

nathanette h. | Reservation |
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It was the worst service I believe I have ever had in my life .of it was a rating lower than poor I would have check it.

CAROL J. | Overall Experience |
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U-Haul never should have put this facility on this property, because this is the most bumpiest piece of land I have ever seen besides a roller coaster in a amusement park!!!!!

RALPH K. | Overall Experience |
Clasificación:

good experiance

homer H.
Clasificación:

El cliente no dejó un comentario.

Tyaisha F.
Clasificación:

El cliente no dejó un comentario.

Rhonda R.
Clasificación:

I really liked the help with the company Atl Best Moving. They were quick, careful and efficient. It's nice having reliable sources for your move. Thanks Uhaul for offering this awesome service.

BYRON H.
Clasificación:

El cliente no dejó un comentario.

Thanh M.
Clasificación:

El cliente no dejó un comentario.

melissa C.
Clasificación:

Even though called repeatedly to confirm the reservation-was told no truck was available/on the premises after a 4 hour drive to the location. Even called an hour before arrival to confirm. When I emphatically stated I had confirmation via text - a truck magically appeared. Very odd. Also lots of add on costs. Even though drove straight to the home from which I was picking up (4 miles from the location) and drove directly back to my home-charged additional miles. Guess the detour at 75 and 285 - mike at most caused the overage? Also when reserving on the website-pickup location was supposed to call and discuss my travel needs to make sure my trip went smoothly-no call. I called 5:55 to confirm myself or 50.00 off. Was routed to a national call center. Generally-feel that the customer is held accountable-but did not feel the same level of accountability back from U-Haul. Glad I did the smaller move now. Informed my decision of cross country move coming up in the fall. Will not go this route again.

Bobby F. | Overall Experience |
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I used this facility for almost 2 years, it stored my goods but I would not recommend to someone that will not be able to regularly maintain there unit.

james f. | Overall Experience |
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All was in order and the staff were always helpful- Storage used due to death of my mom and having to quickly store her things, but your staff helped make a hard situation easier on me. Thanks Mary

jessica K.
Clasificación:

El cliente no dejó un comentario.

Will G.
Clasificación:

El cliente no dejó un comentario.

Maurice S.
Clasificación:

El cliente no dejó un comentario.

Sylvia M. | Overall Experience |
Clasificación:

The terrain was hard to walk for a visually impaired person very bad for after hours . Wanted to give credit where is due nice convenient service nice customer service

Juawana H.
Clasificación:

Uhaual over charged my card 2x. I am not happy with paying 400 dollers for a truck. After being told something differnt. They put my bank account in the negative. After I returned the truck in good standing and early.

Chandra F.
Clasificación:

El cliente no dejó un comentario.

Lydia D.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

Carole Williams was the U-Haul employee who worked with me, and she did an excellent job.

Heaven D.
Clasificación:

Unpleasant attitude from employee.

Jonai M.
Clasificación:

El cliente no dejó un comentario.

Timothy H.
Clasificación:

The trailer I rented was well maintained and staff was available and very helpful. (5)... However, the trailer inside was not swept out. (3) I did not care that it was not swept out, however, to answer the question fairly and truthfully I feel the truth must be said. OVER ALL FANATASTIC.

RONNIE A.
Clasificación:

El cliente no dejó un comentario.

Marvin S.
Clasificación:

El cliente no dejó un comentario.

darlene L.
Clasificación:

El cliente no dejó un comentario.

Kimberely P.
Clasificación:

Very helpful staff!

Vince G.
Clasificación:

El cliente no dejó un comentario.

Dwayne W.
Clasificación:

The truck needs to be replaced. It has a log of damage. The service was great. thanks

Dianne H.
Clasificación:

El cliente no dejó un comentario.

Megan R.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

El cliente no dejó un comentario.

Melanie J.
Clasificación:

El cliente no dejó un comentario.

Rob B.
Clasificación:

Better rental customer parking

Aubrey B.
Clasificación:

El cliente no dejó un comentario.

Robert D.
Clasificación:

Great people on duty when I turned in the trailer. It was a pleasure to do business with them.

Teresa L.
Clasificación:

Customer Service Is Great!!!

clayton G.
Clasificación:

El cliente no dejó un comentario.

MICHELLE G.
Clasificación:

General manager Marcus Lee is AMAZING. Excellent customer service minutes before his closing time correcting another store's oversight. Went far above and beyond to ensure I had an accurate and satisfying experience. Thank you soooo much!

Chuong V.
Clasificación:

Bad customer service

Victoria L.
Clasificación:

El cliente no dejó un comentario.

FREDERICK M.
Clasificación:

El cliente no dejó un comentario.

Anne J.
Clasificación:

Shauntavion and Marcus were so professional and courteous! Excellent customer service! I will use them again later this month because of such great service!

Ye A.
Clasificación:

I believe everything good and easy enough for all customer. Perfect!

DAALO S.
Clasificación:

Nothing the customer service were the best people

tara B.
Clasificación:

We had to go to a different location for the dolly we reserved. Uhaul charged my card for pending transactions and then charged additional money when I got there. Awful experience when I returned the truck.

ALLAN R.
Clasificación:

Fast, efficient, and courteous service.

Mac B.
Clasificación:

The owner and staff are very helpful and friendly. The location is close and convenient to my home.

catherine A.
Clasificación:

Awesome people work there

George W.
Clasificación:

El cliente no dejó un comentario.

NIZARALI J.
Clasificación:

El cliente no dejó un comentario.

Rhonda W.
Clasificación:

The service is always beyond what anyone would expect. The manager and staff is professional, courteous and kind. I would rate this Uhaul facility as beyond reproach, the best

Chelsie B.
Clasificación:

All of the staff we worked with were very friendly! Keep it up :)

Royal C.
Clasificación:

El cliente no dejó un comentario.

Rena B.
Clasificación:

They were very nice and worked to get our truck ready an clean to go Thanks for being customer responsive.

RORY P.
Clasificación:

Nothing . Agent Mr.MLee Was awesome great customer service

Tierra B.
Clasificación:

Make sure all equipment matches reservations. It inconvenient to drive to the other side of town to get equipment you made reservations for a month prior

marcella B.
Clasificación:

Nothing, great job! Keep up good work.

gina R.
Clasificación:

El cliente no dejó un comentario.

Angela W.
Clasificación:

Great service! Kudos to management!

Curtis J.
Clasificación:

El cliente no dejó un comentario.

Hayden S.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Kevin G.
Clasificación:

El cliente no dejó un comentario.

Marvin B.
Clasificación:

El cliente no dejó un comentario.

Ada N.
Clasificación:

El cliente no dejó un comentario.

Pharoah M.
Clasificación:

I have not complaints. If you treat others as you have done with me then I believe the average bear would be completely satisfied.

Christopher S.
Clasificación:

Clearly indicate where after hours drop offs should park.

Mentor M.
Clasificación:

Good Courtesy service

john B.
Clasificación:

everything was excellent, short wait times compared to other locations. Friendly staff, looks like they have a nice storage rental unit too.

kimberly G.
Clasificación:

El cliente no dejó un comentario.

Denesie W.
Clasificación:

Excellent customer service!!

adesoji F.
Clasificación:

The charges is too high,you have to reduce all your charges and the millage used so that the customers can patronise you,i fèel sad with the charges given me for the service.

Davion H.
Clasificación:

El cliente no dejó un comentario.

Clasie D.
Clasificación:

The young lady was very helpful when I had trouble with the gear shift.

TONYA F.
Clasificación:

Everything went well, even the customer service was good and friendly. Thanks! So to answer that question nothing stay friendly and polite.

Robert W.
Clasificación:

El cliente no dejó un comentario.

OVOY H.
Clasificación:

El cliente no dejó un comentario.

SANNYU N.
Clasificación:

Shuntavion Robinson is amazing! She went out of her way when I rented a truck and it started raining. She called ME and offered to extend my truck rental since it was raining. That was so thoughtful! She also assisted me in getting a storage area. This young lady was so helpful and accommodating . Great Customer Service!!

Craig T.
Clasificación:

Super easy and super clean.

Brittney M.
Clasificación:

Very nice, organized and professional. I highly recommend.

KENNY J.
Clasificación:

El cliente no dejó un comentario.

Tamika C.
Clasificación:

No complaints the representation of the staff at reservation, pickup(Clarkston) and drop off (5400 old national hwy) awesome. Stressful day but this part was worth my last few dollars.

Jonathan P.
Clasificación:

They were wonderful. I had an awful experience with ANOTHER location that was closed and without a truck when I showed up at the specified time and this location (the only place that had a tuck last minute within 20 miles) made up for it big time! I explained the situation and how it wasn't their fault at all, but both employees insisted they help us out with the price since it was such an inconvenience. They comped my extra mileage and were so professional with the entire process. I highly recommend this location to anyone in need of storage or moving equipment due to the wonderful staff!!

venus C.
Clasificación:

Mr Lee was great thank you

Pearl B.
Clasificación:

the lady who handled me was very professional and very friendly and very helpful ++++rating

Jill H.
Clasificación:

Shontavia was very professional and accommodating. I will use her location again in the future for sure.

LEGESSE E.
Clasificación:

El cliente no dejó un comentario.

Jason W.
Clasificación:

El cliente no dejó un comentario.

Roderick R.
Clasificación:

El cliente no dejó un comentario.

DANNY W.
Clasificación:

Enlarge and enclose (fence) parking when must leave personal vehicle overnight.

Denise A.
Clasificación:

El cliente no dejó un comentario.

Tom L.
Clasificación:

El cliente no dejó un comentario.

Curtis J.
Clasificación:

El cliente no dejó un comentario.

Moges I.
Clasificación:

I arrived on time and was out to pick my truck in five minutes. I forgot to grab my dolly, but Marcus brought me the appliance before I left the yard. What else could I ask for? Excellent service!

TOMAS R.
Clasificación:

Good customer service

Dan S.
Clasificación:

El cliente no dejó un comentario.

Damien G.
Clasificación:

Representative on site was courteous, professional, and prompt. Much appreciated. Overall, should I require a UHaul rental in the future, I will only rent from this location. Thank you

Sheryl S.
Clasificación:

El cliente no dejó un comentario.

mark Y.
Clasificación:

good

MENDE H.
Clasificación:

Excellent customer service. The manager was extremely professional and very helpful. The other employee was very kind and informative.

yonatan A.
Clasificación:

El cliente no dejó un comentario.

Regina B.
Clasificación:

The customer service was great. Both reps nice and professional. I thought rentals were based on time you kept the rental. I payed over 120.00 for 29 hours which I thought was pretty steep. My rental was also cancelled accidently at one location directly across from the complex I was packing from resulting in a longer drive/mileage. No fault of my own but not compensated. The customer service at each location was great however.

Nigel W.
Clasificación:

El cliente no dejó un comentario.

DOUGLAS L.
Clasificación:

Have more trucks available

JAMES D.
Clasificación:

I would say have more trucks available, but I should've reserved a truck prior to that day. So no complaints here, great customer service and at the end of the day I was able to rent a truck to move my things out of storage and into my new home. Thanks to the staff at the Clarkston,GA Sams Rd location and the team at 1800GOUHAUL.

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