Customer Reviews for U-Haul Moving & Storage of Clarksburg

2,744 comentarios

1119 Anmoore Rd   Bridgeport, WV 26330
(I-79 Exit 117 - East On Rt 58 1/4 Mi On Left)

(304) 623-9045

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(304) 623-9045

1119 Anmoore Rd
Bridgeport, WV 26330
(I-79 Exit 117 - East On Rt 58 1/4 Mi On Left)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JERRY H. 
Clasificación:
5.0

I had a fabulous experience with this U-Haul Center. Everyone was helpful and polite.

Rebecca H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
4.0

My blankets were not included even though I paid for them.

Jeffrey C. 
Clasificación:
5.0

Kyle was very helpful in renting van and allowing me to add days of rental

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl M. 
Clasificación:
5.0

Excellent customer service

james C. 
Clasificación:
3.0

El cliente no dejó un comentario.

gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun P. 
Clasificación:
5.0

The company/owner really needs to help his employee with the bad foot. This guy can't walk and claims the injury happened on site. He walks constantly and it does t help his recovery. I felt bad for him and he does t feel supported by his employer. Get him one of those carts for people with foot injuries and he can get around and keep weight off of it and become more productive sooner with healing. Doesn't look good with that kid hobbling around. To hear it is a work injury makes it worse.

Fletcher P. 
Clasificación:
5.0

Very nice service thank u

Deena K. 
Clasificación:
5.0

everything was great

Garry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

vincent O. 
Clasificación:
5.0

I was able to reserve a trailer through this location very easily. A few days later I picked it up and returned it. Picking up and returning was a very quick and simple process. Each employee I worked with did an excellent job! Thanks! I am a happy customer!

jeff H. 
Clasificación:
1.0

I rented a car hauler. I had it for 10 minutes and realized it would not haul what I was picking up. I returned it. For 10 minutes I was charged the full $67….. never again will I rent from them!!!!

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

I was pleased. The young man who waited on me was kind and professional.

Donald H. 
Clasificación:
3.0

I put gas in the unit to where I picked it up, but still got charged for 4 gallons of gas at $19.80 for going 24 miles. I don't believe that is correct.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

david D. 
Clasificación:
3.0

Each time I have been inside the line is backed up and I have to wait a very long time.

Tricia P. 
Clasificación:
3.0

Truck was clean and well maintained, but there was a red, sticky substance that had been spilled in the middle of the dash that had not been cleaned from the previous use. Otherwise, it was a good experience.

Jason W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricky N. 
Clasificación:
5.0

Both service technicians were very helpful and got us on the road quickly.

ALLEN R. 
Clasificación:
5.0

The workers were extremely helpful and nice.

Marie D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marlin F. 
Clasificación:
5.0

The young man who assisted us at the Bridgeport location was great! Helpful, smart and efficient.

PATRICK P. 
Clasificación:
4.0

Your staff of two did a great job of getting people checked in. When the line was 5 deep, your second employee who was on the lot came in and assisted. Explained everything and sent me on my way. I'll use this location again if I need to.

Stephen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
1.0

I was charged for fuel that I put in the truck. I have the receipt and put it in before I brought truck back. They lied and said it was below where I put it. And I have pics of where the needle was. Poor servicing.

Benjamin C. 
Clasificación:
1.0

disputing previous damage to rental unit even after submitting pictures of the damage. would not recommend this location to anyone. Very dissatisfied with UHaul Anmoore WV. Will not be back.

David Lee V. 
Clasificación:
3.0

On the trip, the check engine light came on and the emergency brake light was on even though the brake was not engaged. It caused us to stop on the side of the interstate to check it before going back to the our place to unload. We told the service center when we got back, but they didn't seem too concerned. Hopefully it gets checked out before someone else takes it

Julia B. 
Clasificación:
5.0

exceeded all expectation

Eric K. 
Clasificación:
5.0

My truck leaked water in 4 different places. When I tried to get something done about it I was just strung along and put in circles

Katel P. 
Clasificación:
5.0

as a past resident of mt. clare wv- i have watched this lil business grow up from a wide spot in the curve to a wonderful facility today-- the young man that checked us out was pleasant and he was looking forward to the new location - i hope the owners of the franchise there at anmore reward this young man well for his labor-

Susan H. 
Clasificación:
5.0

Excellent location. Major Uhaul store with lots of equipment and additional items avaliable if needed. Even had a rentable Uhaul bike.

Thomas H. 
Clasificación:
5.0

Staff is always nice and helpful.

Kelly H. 
Clasificación:
5.0

My vehicle was ready on time, and both checkout and return were quick and easy. Not my first rental there, and won't be my last!

Marie B. 
Clasificación:
1.0

Was charged an extra $37.00 for an unknown reason even though the gas was filled up when returned. Staff is rude. Will not be using this location ever again.

Charli C. 
Clasificación:
4.0

The male customer service representative was professional.

Jermiah H. 
Clasificación:
4.0

Returning the trailer was quick & efficient.

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
1.0

Have corporate return phone calls or make the phone calls they say they will make. Make sure the customer knows exactly what all the charges will be before he employs you. Your lack of communication and poor customer service has cost me several hundred dollars and a lot of logistic chaos. I don't expect any tradesmen how to do their job but I expect them to do what they say they will do. Your customer service is absent and lied to me on more than one occasion. The only persons that were remotely competent were the Anmore manager and the person that took my initial call to customer service. Will I ever recommend U Haul? What do you think. Again a lot of effort on my part and I doubt anyone reads these damn comments.

Thomas P. 
Clasificación:
5.0

Great people to work with

William John O. 
Clasificación:
4.0

When I picked up the truck one of the tires were under inflated. This should have been tended to before renting the vehicle.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

wesley H. 
Clasificación:
5.0

The young man ( don't know his name ) that checked my uhaul in was extremely polite and helpful. His personality is an asset to your buisness.

Robyn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce F.  |  Overall Experience 
Clasificación:
2.0

When I arrived there was no indication of where to park so I parked close to the equipment return and asked an employee who was out side if I was in his way he (with a bad attitude) said “yeah, try a parking spot”. After picking up my tow dolly and getting to my location I noticed the safety step that secures the car on the drivers side was completely broken. And there's was a huge hole in the fender. Feel free to email me, I took pictures. I returned my trailer maybe 2 hours after I rented it bc I only needed it for a short time and when I returned it the guy was was again very rude. I let the other guy know I returned it and he said “I'll check it in” almost a full 24 hours later it was checked in according my account on your website. Not to mention I called 3-5 times to ask about it and I always got instantly threw on hold (ring..ring..”please hold” never came back. Or the phone just ring and rings with no response. I wish I had this guys name bc he was SO RUDE. He was a taller guy. With facial hair. Working the morning of 3/21/22 around 9am. And he drives a black dodge ram (I seen him back back and forth to it a lot) this guy was so rude and the whole time I was in there all he did was complain about his job and how “they won't train anyone else, and I'm tired of being short handled. If the phone rings let it f****ing ring”. That's no way to talk in front of customers. If it want for Kyle (who wasnt there at the time) I'd never come back to this location as long as that guy is there. The trailer wasn't upkept. That guy was rude… not a happy rental experience from that guy.

Dylan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dustin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
3.0

The place was nice. Customer service was pretty crappy. Took us 20min to get waiting on.

Leah S. 
Clasificación:
2.0

The guy that was working when I picked up was rude..never again will I rent from uhaul again

Mary K. 
Clasificación:
4.0

There were lots of customers & only one employee working at this location. Took over an hour to pick up or auto transport on a Friday morning at 7:30 to 8:30.

Mike L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerson V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby B. 
Clasificación:
4.0

I had a tire on the U-haul trailer that I rented blow out while traveling south on I79 The people at U-haul Help and the people at the rental center were very helpful in unsung a solution to the issue.

Jeffery Allan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN KEITH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Keith P. 
Clasificación:
5.0

No issues. I dropped the truck off three days early and never left the state. I was STILL billed the full contact. That's not kkay

Tom H. 
Clasificación:
4.0

The truck we used had a bad vibration at highway speeds, it also doesn't have cruise like the 26' truck we rented. finally the rear roll up door was difficult to open/close, seems like something was binding

Devin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel J. 
Clasificación:
1.0

I rented a box truck and car trailer. Took it off of lot. I received a call.on my end stating we didn't need it anymore. So I returned it back to uhaul location. I only took truck and trailer 8 miles up the road. We explained what happened. We were told the remaining mileage would be refunded back to our credit card. This was all done on Saturday March 5,2022. As of today Monday, March 7 2022 we have not received any money back. Very upset. My name is Angela Hayhurst.

Angela D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
3.0

No washer fluid, back had mud in it.

CYNTHIA H. 
Clasificación:
5.0

Nada

William M. 
Clasificación:
5.0

Both the manager that checked me out in the beginning and the employee that checked me back in upon return went above and beyond to assist me. The manager let me borrow a hitch, because mine was the wrong size. The employee when I returned helped me unload the car from the car hauler. Amazing experience with this location. Great guys. I will use them more often.

Gary Lewis Ii K. 
Clasificación:
5.0

Keep doing what you're doing. Great service all around!

Jeffery Allen K. 
Clasificación:
3.0

I live in Fairmont this is Clarksburg which is 20 plus miles so I had 40 miles at 99 cent a mile before I used the truck no u haul in Fairmont was open or had trucks. I only used 8 miles and was charged 48 miles

Jafus Cleveland H. 
Clasificación:
3.0

There was a lot of people there when I got there and NO staff to be found but this one guy. I watched this guy hustle so hard. He worked harder then most people I know. I watched him run 2 different windows while answering phone calls and getting people on the road with minimal weight time. He made a long wait efficient. This man's name was Kyle. I was upset when I come back to return my car dolly and I gave my praise to the guy upfront working about Kyle and he said he was in an accident at work later that day. I hope he's okay because he's an asset for sure! -Dylan.

Dylan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie F. 
Clasificación:
5.0

Just stay the way you are call ahead to reserve all everything will and go smooth from pick up to return

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher Lynn G. 
Clasificación:
5.0

I seem to struggle with navigating app for online check in/out. Too much to get through.

Jeffery Allen K. 
Clasificación:
3.0

There was only one person working, he was working hard, but since there was only one person, the wait time was long.

Jeffery Allan N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cresta Lee S. 
Clasificación:
1.0

Neede trailer to be 6 foot wide to load my item. Brought it home to find our the gate entrance was less than 6 feet. Took back to uhaul site within a hour they charged me full fee evan though it didn't work and had nothing else available for me to use.

John M. 
Clasificación:
1.0

The guy working had a terrible attitude. He seemed to be furious to be at work. Unfortunately, you probably can't find anyone else willing to work to replace him.

DERICK P. 
Clasificación:
4.0

The internet site needs to be corrected to state that this location is NOT a 24 hour 7 day location using your cell phone. I reserved my truck, confirmed it with a representative, put a memo on my reservation, and was told each time that everything was scheduled correctly. When I arrived at 7 am, the internet would not process my check in and when I called, I was told I could go to another location but would not get a dolly or blankets. I needed but of those, so I had to wait 2 HOURS until Uhaul opened. I explained my issue, and the gentleman said he doesn't know why they told me 7 am anyways because they don't open until 9, so I couldn't have gotten the truck even if the internet was working correctly! SERIOUSLY??? I am very frustrated with Uhaul for so many problems, delays, over charges.

Jean Elaine M. 
Clasificación:
3.0

El cliente no dejó un comentario.

william S. 
Clasificación:
4.0

Nothing. The best can't be improved

Joe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

The computers were down, so there was approximately a 20 minute wait on the front end. But once the computers were up, the attendants were kind and helpful. I would rent from them again!

Jeffery Allan N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Damon P. 
Clasificación:
5.0

Nothing I can think of. The service and customer care is terrific. Have rented trucks several times in the past and it is always a good experience.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
4.0

I was supposed to pick up a truck at a closer location but it was not done. This location came through for same day but ended up having to pay for 50 extra miles and then time to get and return. That was disappointing not to have waived.

Heather A. 
Clasificación:
5.0

Such a huge difference between this location and the one I picked the trailer up at. Very well run location.

Karl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherakee L. 
Clasificación:
1.0

They forgot to tell me that I was to get a lock for my unit and I couldn't move anything the first night I had it and I only have til 5pm to get everything out n to the storage unit but my car is not running right and I had someone who was going to get me moved out that night and now I can't get them to because they work. So now I may loose everything I have

Hollie F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin R. 
Clasificación:
5.0

Very well staff and clean and up keep on the trucks. Excellent service

Homer F. 
Clasificación:
5.0

The service rep was extremely helpful and very courteous.

John G.  |  Overall Experience 
Clasificación:
3.0

It was ok Not great and not horrific.. just ok

Deanna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julienne H. 
Clasificación:
5.0

Quick In & out truck in excellent condition!!!

James William G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donnita P.  |  Overall Experience 
Clasificación:
1.0

I was charged extra for not having a certain lock on my unit. I bought a lock the first month bit it didn't fit the unit and they said it would. That is why I said I had a bad experience. 20 extra over a lock that I bought that didn't fit.

Bradley W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donnita P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley W.  |  First Impressions 
Clasificación:
5.0

Jerry's and Jeffrey were very helpful. The bathroom could have been cleaner but it was a nice experience

Christy O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVARO S.  |  Overall Experience 
Clasificación:
5.0

Everything was easy to do and understand. Staff always helped me promptly. My items were the same as I left them 2 years ago, not even spiders got in.

Jacob F.  |  Overall Experience 
Clasificación:
5.0

They worked with us in relation to our moving situation. Their manager and staff was very professional . Gracias

olivia s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert William L.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend!!!

Clanae D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelcee a.  |  Overall Experience 
Clasificación:
3.0

I feel I overpaid significantly for the space I rented. I feel I could have gone other places for a better price in this area. The staff at this location were very helpful and this is no reflection on them or their abilities. Overall. I remain unimpressed by the Uhaul brand.

Carol O.  |  Overall Experience 
Clasificación:
5.0

Great

James S.  |  Overall Experience 
Clasificación:
5.0

Kyle Lanham and the rest of the staff were very friendly and helpful with our move from Colorado. Could not have asked for a better experience.

michael e.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Norman S.  |  First Impressions 
Clasificación:
5.0

I was very pleased with the thoughtful attention I was given to all of my needs. A big thank you to your staff, they were great.. I would not hesitate to recommend them to all of my friends.

deborah a R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

siomara a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

laura c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy E.  |  Overall Experience 
Clasificación:
5.0

This was first time using a storage rental. They where very willing to help me. I couldn't of met nicer people. They even brought a cart out so I could load everything on it so I wouldn't have to make so any trips. He told me about how I can use their carts anytime. Something I didnt know and was VERY excited to know this....

Shari W.  |  First Impressions 
Clasificación:
5.0

We had a wonderful e presence at uHaul. We rented our storage unit for 4 years and felt our experience the entire time was exceptional. We simply had an opportunity to downsize a bit more, which no longer required the use of a leased unit. Thank you for a great experience.

KIRK C.  |  Overall Experience 
Clasificación:
4.0

The only thing is my storage was due on the 15th of march and i moved out on the 3rd and was not offered a refund for the 2 weeks i had left that i paid for

Karen G.  |  Overall Experience 
Clasificación:
5.0

I loved my experience with this store! I first went there to get boxes for my upcoming move. From my first trip there they were friendly, helpful, and kind. There was not enough they could do.

cheryl c.  |  Overall Experience 
Clasificación:
5.0

Convenient, easy access, great service.

robert f.  |  Overall Experience 
Clasificación:
3.0

The computer system sucks. I signed up for autopay and it did not happen, I wound up paying late fees... Mice got into two of my boxes...

max p.  |  Overall Experience 
Clasificación:
5.0

Truck was bigger then what I needed....but customer service was great

nowland a.  |  First Impressions 
Clasificación:
5.0

Great, helpful staff!

Cara T.  |  Overall Experience 
Clasificación:
5.0

Great facility. Friendly staff. Would use again.

Robert P.  |  Overall Experience 
Clasificación:
4.0

All my needs were met as I was first in line however there was only one employee onsite so others who showed up after me were required to wait. Personally, my experience was good and will be back.

eric k.  |  First Impressions 
Clasificación:
1.0

The person who signed us up was new and inexperienced which was not the problem. The problem was that the manager refused to help him and played on his phone the entire time ignoring clerks questions

joe a.  |  First Impressions 
Clasificación:
4.0

No comment

Deborah S.  |  Overall Experience 
Clasificación:
5.0

Great employees and great service.Will use there service and products again.

Dorn M.  |  Overall Experience 
Clasificación:
4.0

I made a reservation and when I got there I was told there wasn't a climate controlled unit available, even though I had the confirmation email. He did find me one but you need a better process.

MICHELLE R.  |  First Impressions 
Clasificación:
5.0

Knowable employees and great service

Dorn M.  |  First Impressions 
Clasificación:
4.0

The guys in the office were very friendly and willing to help when I lost my key. I'd store my extra stuff there again if necessary.

LAURIE W.  |  Overall Experience 
Clasificación:
1.0

I've tried calling numerous times to find out the status of my belongings and got a call today. I called back and was told my info would get passed along and never was contacted back

Richard p.  |  First Impressions 
Clasificación:
4.0

We were very happy with the service. Easy access and clean environment. We had an upper unit and the stairs made it a bit difficult. However, we did have an option when we chose our unit. Pleased.

mike f.  |  Overall Experience 
Clasificación:
5.0

No complaints!

LYNN E.  |  Overall Experience 
Clasificación:
5.0

We were very pleased with our time renting storage from this U-haul facility. The staff is always friendly and helpful. We will definitely reccomend them and if we ever need storage again they are it

Mary K. K.  |  Overall Experience 
Clasificación:
4.0

Now knowing that Uhaul will not prorate reimbursable of an early move out has me question what the actual customer relationship this giant company has, and how it can prey on the average storage user.

Geoffrey F.  |  Overall Experience 
Clasificación:
5.0

My favorite Uhaul place! Employees are awesome... Friendly and always willing to help in any way they can. Being in the military, they even coded my unit so I didn't have to worry about it. ¡Gracias!

Melissa B.  |  Overall Experience 
Clasificación:
5.0

Kenny and John were both GREAT to work with! They are very knowledgable, respectful and friendly! I would highly recommend this UHaul location!

Gigi V.  |  Overall Experience 
Clasificación:
4.0

👍

Anthony D.  |  Overall Experience 
Clasificación:
5.0

I experienced some of the friendliest people representing uhaul at the mobile hwy. Pensacola FL location and the Clarksville wv. A customer couldn't ask for better service.

BRIGGETE C. | Reservación
Clasificación:
2.0

Paid the extra money to rent a climate controlled room as I have done the last three years so I didn't have to worry about mold and this year when we picked our stuff up it was all COVERED in mold..

Karin D.  |  Overall Experience 
Clasificación:
5.0

We are extremely please with your services. Thank you!!

Mary K. K. | Reservación
Clasificación:
5.0

Great facility overall. Staff was great!

Sara M.  |  Overall Experience 
Clasificación:
2.0

They over charged my by a day that’s bad business if you ask me

rhonda g. | Reservación
Clasificación:
1.0

My reservation was canceled without my knowledge and when I arrived I was given the option of a unit WITH NO ROOF or a unit half the size of the one I originally reserved.

Hilary A. | Reservación
Clasificación:
4.0

The unit reserved for me by was not available. However, the gentleman at the Clarksburg location was great! I had to choose a more expensive unit ($30 more) but due to the free month, I took it.

Yann N. | Reservación
No se han enviado comentarios para esta ubicación.

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