Ninguno
LANORRIS S.Customer Reviews for U-Haul Moving & Storage of Chula Vista
Testimonials From Recent Customers
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drop off pick up area is not large enough to accommodate incoming and outgoing traffic.
Jorge G.Thank you to Rodel and the team at the uhaul in Chula vista. Customer service and hospitality is always the best here. He was professional and answered all questions I had to the best of his knowledge. Made my move fast and easy. Keep up the great work guys!!!!
Anna A.The people at Chula Vista were so friendly! A huge contrast to other locations here in SD.
Stephen B.Staff was helpful and knowledgable
Mark C.Raul was outstanding!
JESUS L.You guys are doing good
Pedro O.More cleaner vehicle
luzio R.Customer service was excellent. Very helpful over the phone as in person. Clean store an restrooms A plus.
CHERYLL D.Ninguno
Raul A.Be better at keeping track of after hrs equipment returns. I went through the process and hassle in completing all the steps necessary for returning the items i rented and see ice agents were still calling me to see if i return the vehicle and items. It seems they didn't even check before calling me
Maria L.Customer service at the front desk is very slow. Even though I already filled out all the information when I reserved online, the clerk still asked me all the same information. Then, they couldn't decide which truck it is that we are getting. They changed it about 3 times.
Elisa D.Great service. I had a billing issue and Rick Zaragoza - Manager took care of it right away. Great follow up. Thank you. Mr. Booker @ The Bag Store
carlton B.nothing that i know of
Cecil F.Nothing that i know of
Cecil F.Only two main things I always noticed is the windshields are not cleaned before each rental (takes two to 5 minutes to do depending on size of truck.) And steering wheel is dirty or has leftover residue from previous renter which I always wipe down, even before covid. Takes just a few seconds with a disinfecting wipe from a dollar store. Last and least is the amount of gas that is left in truck , even a local use should have minimum 1/2 tank. Especially at Uhaual depots/yards. The personal are always helpful cheerful and easy to work with. Sometimes even going out of the way to please. Kudos to store manager for maintaining good atmosphere
Ernesto T.The manager I believe his name is Rick is awesome everybody every staff and here it was great it was the best experience running a U-Haul I would recommend this place to everyone.
Veronica C.hard to get in contact with
Emily G.The Uhaul App can be fussy sometimes about loading pictures etc. Work on that
Kurt P.Always great service at this location. Francisco, Jonathan, Nina, Ricardo , Alexis and Jose. Thank you guys for keeping us rolling every week. Mr.Booker @ The Bag Store www.thebagstorespacec44.com
carlton B.I was making the move of my life. 26 ft, and a 6x12 trailer.. they were completely filthy inside the cab. And let alone after hooking up a trailer.. they didn't tell me that there was a â…› of a tank.of gas.. wtf!! Had to unhook the trailer.. go get gas. Put 250.00 in.. and then went back to Get the trailer. Dealt.. and that's not even the all of it. They forgot my moving blankets.. really!!! . im so over this uhaul thing. And I have to go back to get another truck on Friday to get the rest of my stuff as well
Tyler B.Nothing great customer service
Moises O.Staff went above and beyond. The staff was very understanding and knew what was needed to get the job done. My service was 5 star and I would reccomend all here as I was reccomend as well and they exceeded my expectations.
Tina M.Always great service at this location. Francisco, Nina, Jonathan, Ricardo and Alexis are an excellent team. They got us in an out with our weekly rental in just a few minutes. The return is just as quick. Thanks again Mr. Booker www.thebagstorespacec44.com
carlton B.Truck was a bit dirty and smelled like cigarette smoke. Customer service was good though, everyone was nice and knowledgeable.
Luke M.Extraordinario servicio al cliente
JESUS M.Great team work at this location. Rodeo, Jonathan,Alexis , Francisco and Nina are really good staff. They work well as a team. Thanks again. Mr.Booker www.thebagstorespacec44.com
carlton B.THe uhaul app has some problems with not uploading photos
Kurt P.Nothing! That crew or staff was so efficient and professional.
Elaine K.Excellent service 1st class
CARLTON P.It would be helpful if they had more brochures information in English available next time
Del J.All of the employees I interacted with were GREAT!
DARREN M.Just wanted to let you know that Ricardo "Rick" Zaragoza goes out of his way to support recurring customers. Let your friends know if they ever need a U-haul go to Rick and his team on 4th Ave.
Michael V.Great customer service!
Roger L.The parking situation is tough here. Great assistance from Nick & Nina for parking and helping with a flat battery.
Rohana G.Proves to return is to complicate in the web, it's better to do it in person, more efficient, but the time by 4:30 pm is to early for the customer
Hector M.Fast and easy check-in & out process. The staff there is gruñe and respectful
MARITZAM G.Very nice customer service very, helpful in all my needs.
JOHN C.If you return the truck with extra fuel, need to get a discount. The truck I returned it was with 1/4 tank extra.
Joel A.I was very happy with the service here. The rental specialist "Ty" went above and beyond to help me. I forgot to check the trailer plug on my old F150 before coming to rent a 12' box trailer. My trailer light socket was faulty. Ty helped me try to troubleshoot it with a test light, and even checked my fuses for me. But my 25 year old truck was not in the mood to pull a trailer. Ty set me up quick with a 10' U-haul cargo box truck, which got the job done. The option he provided saved the day! Thanks Ty
Edward M.Personal profesional
Eddie E.Move some of your equipment it was to crowded
Stephen K.Nothing I thought the customer service was excellent
NICOLE R.Excellent teamwork at this location. Francisco, Jonathan, Alexis, Nina, AAliyah, Ricardo and Jose' Always fast courteous service. we rent every week for business. Keep up the great work!! Mr. Booker www.thebagstorespacec44.com
carlton B.Car stalled twice because may be the engine not warmed up before driving.
tony E.Upon my return, I showed the operator that the car had more miles and less gas when I pick it up. The operator told me when I pick it up to take picture of it and I did, either he was lazy to change it on the paper, so he told me take a picture and when you return it showed them, which I did and he still charge me tw gallons when I returned it with more gas than what I got. This is not right for customers.
Manuel R.The place is smaller than others I've been to, and the number of trucks seemed overwhelming. Other than that, on the bright side, there were plenty of trucks for anyone who needs one right away.
EUGENIO B.Nothing to improve, great customer service. Gracias.
Israel E.Everyone was great to deal with
joseph G.After a bad experience, i was pleasantly surprised that the manager reached out to me and apologized. This time i had an awesome experience and would def recommend
Adam M.Rick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.
JAMES S. | Overall ExperienceStaff is really nice and helpful
John H. | Overall ExperienceGreat security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.
Mayra J. | Overall ExperienceThe people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!
Ardin S. | First ImpressionsNice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place
Brian S. | Overall ExperienceGiving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!! I'd give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time. ML
Max L. | Overall ExperienceThey were awesome and great. Wish storage unit had an elevator but is only wish for there facility
Brian S. | First ImpressionsGreaite manigment and varey hepfull even after houers
Michael Z. | Online Move InThe facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!
Toni A. | Overall ExperienceVery helpful and nice. Real people solving real problems
SABRINA B. | First ImpressionsIncredible staff, accommodating & knowledgeable.
Toni A. | First ImpressionsGood service
Susan F. | Overall ExperienceRick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. ¡Gracias!
JAMES S. | Overall ExperienceThis is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.
KATHLEEN G. | Overall ExperienceAll staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the "extra mile" for me.
SANDY O. | First Impressions*****
MARIA R. | Overall ExperienceI could not say it any better 5 stars on my book. Kudos to Rick's Team!
hugo r. | Overall ExperienceOverall .***** Thank you guys
MARIA R. | First ImpressionsThe whole crew was always amazing, thank you.
Marlon G. | Overall ExperienceVery helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!
Paige S. | Online Move InThe workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there
Esmeralda s. | Overall ExperienceKeep up the superb work.
Marlon G. | First ImpressionsOn the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business
chris h. | Overall Experiencewe'll run business
James S. | Overall ExperienceMy recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham
mike c. | Overall ExperienceGreat Customer service
Marvin P. | First ImpressionsFast and friendly
guadalupe h. | First ImpressionsNo complaints at all. Friendly service.
leonard f. | Overall Experience.
Francisco H. | Overall ExperienceManager location and employees were very helpful and provided an outstanding service!
Cesar G. | First ImpressionsWe gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.
Joshua P. | First ImpressionsJosh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.
austin w. | First ImpressionsI was dealing from another state and it was great.
josie r. | Overall ExperienceEasy, fast and friendly.
Ofelia U. | ReservaciónMy problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix
kenneth M. | Overall ExperienceI had a great welcome. Thanks for all your help.
MARIA L. | ReservaciónMark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.
ALBA F. | Overall ExperienceU-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!
michael e. | Overall ExperienceGracias
griselba c. | Overall Experience