Customer Reviews for U-Haul Moving & Storage of Chula Vista

6,294 comentarios

99 N 4th Av   Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

(619) 426-6432

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 426-6432

99 N 4th Av
Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mariagida M. 
Clasificación:
5.0

Staff was helpful and knowledgable

Mark C. 
Clasificación:
5.0

Raul was outstanding!

JESUS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shurlette H. 
Clasificación:
5.0

You guys are doing good

Pedro O. 
Clasificación:
5.0

More cleaner vehicle

luzio R. 
Clasificación:
5.0

Customer service was excellent. Very helpful over the phone as in person. Clean store an restrooms A plus.

CHERYLL D. 
Clasificación:
4.0

Ninguno

Raul A. 
Clasificación:
5.0

Be better at keeping track of after hrs equipment returns. I went through the process and hassle in completing all the steps necessary for returning the items i rented and see ice agents were still calling me to see if i return the vehicle and items. It seems they didn't even check before calling me

Maria L. 
Clasificación:
3.0

Customer service at the front desk is very slow. Even though I already filled out all the information when I reserved online, the clerk still asked me all the same information. Then, they couldn't decide which truck it is that we are getting. They changed it about 3 times.

Elisa D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA A. 
Clasificación:
5.0

Great service. I had a billing issue and Rick Zaragoza - Manager took care of it right away. Great follow up. Thank you. Mr. Booker @ The Bag Store

carlton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matias J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian S. 
Clasificación:
4.0

nothing that i know of

Cecil F. 
Clasificación:
4.0

Nothing that i know of

Cecil F. 
Clasificación:
5.0

Only two main things I always noticed is the windshields are not cleaned before each rental (takes two to 5 minutes to do depending on size of truck.) And steering wheel is dirty or has leftover residue from previous renter which I always wipe down, even before covid. Takes just a few seconds with a disinfecting wipe from a dollar store. Last and least is the amount of gas that is left in truck , even a local use should have minimum 1/2 tank. Especially at Uhaual depots/yards. The personal are always helpful cheerful and easy to work with. Sometimes even going out of the way to please. Kudos to store manager for maintaining good atmosphere

Ernesto T. 
Clasificación:
5.0

The manager I believe his name is Rick is awesome everybody every staff and here it was great it was the best experience running a U-Haul I would recommend this place to everyone.

Veronica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROELS E. 
Clasificación:
4.0

El cliente no dejó un comentario.

sandra G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dionisio D. 
Clasificación:
3.0

hard to get in contact with

Emily G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig P. 
Clasificación:
4.0

The Uhaul App can be fussy sometimes about loading pictures etc. Work on that

Kurt P. 
Clasificación:
5.0

Always great service at this location. Francisco, Jonathan, Nina, Ricardo , Alexis and Jose. Thank you guys for keeping us rolling every week. Mr.Booker @ The Bag Store www.thebagstorespacec44.com

carlton B. 
Clasificación:
3.0

I was making the move of my life. 26 ft, and a 6x12 trailer.. they were completely filthy inside the cab. And let alone after hooking up a trailer.. they didn't tell me that there was a â…› of a tank.of gas.. wtf!! Had to unhook the trailer.. go get gas. Put 250.00 in.. and then went back to Get the trailer. Dealt.. and that's not even the all of it. They forgot my moving blankets.. really!!! . im so over this uhaul thing. And I have to go back to get another truck on Friday to get the rest of my stuff as well

Tyler B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

Nothing great customer service

Moises O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jp M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON G. 
Clasificación:
5.0

Staff went above and beyond. The staff was very understanding and knew what was needed to get the job done. My service was 5 star and I would reccomend all here as I was reccomend as well and they exceeded my expectations.

Tina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen P. 
Clasificación:
5.0

Always great service at this location. Francisco, Nina, Jonathan, Ricardo and Alexis are an excellent team. They got us in an out with our weekly rental in just a few minutes. The return is just as quick. Thanks again Mr. Booker www.thebagstorespacec44.com

carlton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
3.0

Truck was a bit dirty and smelled like cigarette smoke. Customer service was good though, everyone was nice and knowledgeable.

Luke M. 
Clasificación:
5.0

Extraordinario servicio al cliente

JESUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

Great team work at this location. Rodeo, Jonathan,Alexis , Francisco and Nina are really good staff. They work well as a team. Thanks again. Mr.Booker www.thebagstorespacec44.com

carlton B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monique C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
4.0

THe uhaul app has some problems with not uploading photos

Kurt P. 
Clasificación:
5.0

Nothing! That crew or staff was so efficient and professional.

Elaine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Excellent service 1st class

CARLTON P. 
Clasificación:
5.0

It would be helpful if they had more brochures information in English available next time

Del J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eduardo O. 
Clasificación:
5.0

All of the employees I interacted with were GREAT!

DARREN M. 
Clasificación:
5.0

Just wanted to let you know that Ricardo "Rick" Zaragoza goes out of his way to support recurring customers. Let your friends know if they ever need a U-haul go to Rick and his team on 4th Ave.

Michael V. 
Clasificación:
5.0

Great customer service!

Roger L. 
Clasificación:
3.0

The parking situation is tough here. Great assistance from Nick & Nina for parking and helping with a flat battery.

Rohana G. 
Clasificación:
5.0

Proves to return is to complicate in the web, it's better to do it in person, more efficient, but the time by 4:30 pm is to early for the customer

Hector M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erminda R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos E. 
Clasificación:
5.0

Fast and easy check-in & out process. The staff there is gruñe and respectful

MARITZAM G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Very nice customer service very, helpful in all my needs.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
2.0

If you return the truck with extra fuel, need to get a discount. The truck I returned it was with 1/4 tank extra.

Joel A. 
Clasificación:
5.0

I was very happy with the service here. The rental specialist "Ty" went above and beyond to help me. I forgot to check the trailer plug on my old F150 before coming to rent a 12' box trailer. My trailer light socket was faulty. Ty helped me try to troubleshoot it with a test light, and even checked my fuses for me. But my 25 year old truck was not in the mood to pull a trailer. Ty set me up quick with a 10' U-haul cargo box truck, which got the job done. The option he provided saved the day! Thanks Ty

Edward M. 
Clasificación:
5.0

Personal profesional

Eddie E. 
Clasificación:
3.0

Move some of your equipment it was to crowded

Stephen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel L.  |  First Impressions 
Clasificación:
5.0

Nothing I thought the customer service was excellent

NICOLE R. 
Clasificación:
5.0

Excellent teamwork at this location. Francisco, Jonathan, Alexis, Nina, AAliyah, Ricardo and Jose' Always fast courteous service. we rent every week for business. Keep up the great work!! Mr. Booker www.thebagstorespacec44.com

carlton B. 
Clasificación:
5.0

Car stalled twice because may be the engine not warmed up before driving.

tony E. 
Clasificación:
1.0

Upon my return, I showed the operator that the car had more miles and less gas when I pick it up. The operator told me when I pick it up to take picture of it and I did, either he was lazy to change it on the paper, so he told me take a picture and when you return it showed them, which I did and he still charge me tw gallons when I returned it with more gas than what I got. This is not right for customers.

Manuel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Augustine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo V. 
Clasificación:
3.0

The place is smaller than others I've been to, and the number of trucks seemed overwhelming. Other than that, on the bright side, there were plenty of trucks for anyone who needs one right away.

EUGENIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
5.0

Nothing to improve, great customer service. Gracias.

Israel E. 
Clasificación:
5.0

Everyone was great to deal with

joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Guillermo R. 
Clasificación:
5.0

After a bad experience, i was pleasantly surprised that the manager reached out to me and apologized. This time i had an awesome experience and would def recommend

Adam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry L. 
Clasificación:
5.0

Rick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.

JAMES S.  |  Overall Experience 
Clasificación:
2.0

We had gone to 5 different locations prior to arriving at this location. All the other 5 told us they were unable to take the trailer back. I called the original store and the young lady on the phone said we should take directly to an actual uhaul location. This location at first refused to take it back and told us we had to drive all the way to El Cajon for drop off. After showing them my contract they were still reluctant to take it back and eventually they did, but not before refusing to take the trailer back.

Elizabeth C. 
Clasificación:
5.0

The service was excellent, friendly and fast. This location is by far the best I've experienced, which is why I always go back. The attendant was amazing.

Juan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUDY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

Need car wash but otherwise in good condition.

Victor Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle Y. 
Clasificación:
5.0

The guys who checked me out were great. Helpful and friendly...Jonathan and Alexis (?)

Doug H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHYLLIS F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian S.  |  First Impressions 
Clasificación:
5.0

Staff is really nice and helpful

John H.  |  Overall Experience 
Clasificación:
4.0

Great security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.

Mayra J.  |  Overall Experience 
Clasificación:
5.0

The people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!

Ardin S.  |  First Impressions 
Clasificación:
4.0

Nice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place

Brian S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERI J B.  |  Overall Experience 
Clasificación:
4.0

Giving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!!  I'd give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time. ML

Max L.  |  Overall Experience 
Clasificación:
5.0

They were awesome and great. Wish storage unit had an elevator but is only wish for there facility

Brian S.  |  First Impressions 
Clasificación:
5.0

Greaite manigment and varey hepfull even after houers

Michael Z.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio P.  |  Online Move In 
Clasificación:
4.0

The facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!

Toni A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel L.  |  First Impressions 
Clasificación:
5.0

Very helpful and nice. Real people solving real problems

SABRINA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina B.  |  First Impressions 
Clasificación:
5.0

Incredible staff, accommodating & knowledgeable.

Toni A.  |  First Impressions 
Clasificación:
5.0

Good service

Susan F.  |  Overall Experience 
Clasificación:
5.0

Rick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. ¡Gracias!

JAMES S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanny H.  |  First Impressions 
Clasificación:
5.0

This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.

KATHLEEN G.  |  Overall Experience 
Clasificación:
5.0

All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the "extra mile" for me.

SANDY O.  |  First Impressions 
Clasificación:
5.0

*****

MARIA R.  |  Overall Experience 
Clasificación:
5.0

I could not say it any better 5 stars on my book. Kudos to Rick's Team!

hugo r.  |  Overall Experience 
Clasificación:
5.0

Overall .***** Thank you guys

MARIA R.  |  First Impressions 
Clasificación:
5.0

The whole crew was always amazing, thank you.

Marlon G.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!

Paige S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Callahan G.  |  First Impressions 
Clasificación:
5.0

The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there

Esmeralda s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip R.  |  First Impressions 
Clasificación:
5.0

Keep up the superb work.

Marlon G.  |  First Impressions 
Clasificación:
1.0

On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business

chris h.  |  Overall Experience 
Clasificación:
5.0

we'll run business

James S.  |  Overall Experience 
Clasificación:
5.0

My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham

mike c.  |  Overall Experience 
Clasificación:
5.0

Great Customer service

Marvin P.  |  First Impressions 
Clasificación:
4.0

Fast and friendly

guadalupe h.  |  First Impressions 
Clasificación:
5.0

No complaints at all. Friendly service.

leonard f.  |  Overall Experience 
Clasificación:
4.0

.

Francisco H.  |  Overall Experience 
Clasificación:
5.0

Manager location and employees were very helpful and provided an outstanding service!

Cesar G.  |  First Impressions 
Clasificación:
4.0

We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.

Joshua P.  |  First Impressions 
Clasificación:
5.0

Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.

austin w.  |  First Impressions 
Clasificación:
5.0

I was dealing from another state and it was great.

josie r.  |  Overall Experience 
Clasificación:
5.0

Easy, fast and friendly.

Ofelia U. | Reservación
Clasificación:
5.0

My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix

kenneth M.  |  Overall Experience 
Clasificación:
5.0

I had a great welcome. Thanks for all your help.

MARIA L. | Reservación
Clasificación:
5.0

Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.

ALBA F.  |  Overall Experience 
Clasificación:
5.0

U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!

michael e.  |  Overall Experience 
Clasificación:
5.0

Gracias

griselba c.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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