Customer Reviews for U-Haul Moving & Storage of Chula Vista

7,096 reviews

99 N 4th Av   Chula Vista, CA 91910
(54 freeway and highland/4th ave exit, LIMITED PARKING - 15 minute limit - cars cannot be left on property)

(619) 426-6432

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(619) 426-6432

99 N 4th Av
Chula Vista, CA 91910
(54 freeway and highland/4th ave exit, LIMITED PARKING - 15 minute limit - cars cannot be left on property)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The Uhual staff is great, thank you

CESAR A 
Rating:
5.0

Eric is a great customer service helper. Always professional and kind

Albert H 
Rating:
5.0

Staff is very nice!

STEPHANIE O  |  Overall Experience 
Rating:
5.0

Eric Helped us with incredible. Very professional and exceptionally friendly.. You have great value and fortune in Erik azure employee. He should be commanded Remarkable work ethic

Sallie B 
Rating:
2.0

Gas Gauge did not read correctly 15-foot truck displayed 1/4 tank of gas when picked up spent $40 and read between 1/4 to 1/2 tank of gasoline spent another $60 dollars+ by the time I finished using the truck it had just under " 3/4 " almost full tank of gas unbelievable! Date: June 11, 2024 at noon Chula Vista. Minus that it was great.

JUAN C 
Rating:
5.0

Repeat customer 👌

David S 
Rating:
5.0

The employees were very helpful

mario c 
Rating:
5.0

Very good service. Very accommodating. Friendly staff.

Rosemary J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN M 
Rating:
5.0

Customer did not leave a comment.

Amelia P 
Rating:
5.0

Customer did not leave a comment.

Krista M 
Rating:
4.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
4.0

The storage facility is very clean and the staff is very nice. We rented a truck and inside was pretty dirty and the A/C was not working properly

STEPHANIE O 
Rating:
5.0

Team Sabrina rocks !!

CUAUHTEMOC C 
Rating:
5.0

Excellent customer service friendly service.

Maria M 
Rating:
5.0

No improvement necessary. Everything went very smoothly.

Heidi M 
Rating:
4.0

Customer did not leave a comment.

Chung S 
Rating:
2.0

My truck got damaged because a worker insisted I back up my tow dolly even though I said I wasn't comfortable doing it and the tow dolly says to not back up, the worker didn't know how to direct and told me to keep spinning my wheel which resulted in a jackknife.

Mitchell O 
Rating:
5.0

Nothing

ROSMERY C 
Rating:
4.0

Customer did not leave a comment.

Alan M 
Rating:
5.0

Customer did not leave a comment.

Maria G 
Rating:
5.0

The young man who helped me was patient and worked calmly to resolve an issue with my rental quote. I don’t recall his name but it was on 5/29/24 at 5:30 pm. Excellent customer service!!

Alec M 
Rating:
5.0

Customer did not leave a comment.

Harold A 
Rating:
5.0

Everything was excellent very professional and super good customer service

cristian m 
Rating:
5.0

Customer did not leave a comment.

Lorena M 
Rating:
5.0

All good

John K 
Rating:
5.0

Customer did not leave a comment.

Ismael P 
Rating:
5.0

Great customer service overall. The renting process was very quick. I will definitely be renting again.

Omero N 
Rating:
1.0

Fill up your trucks and clean them. My truck was only a 1/4 tank. I was charged for not refilling when the needle didn’t move. Also the sun visor on the truck was ripped off and missing. Also very sub par customer service, there was no walk around and no one to go over the return with me. I was advised to just leave it and I’ll get an email. As a result I was charged way more than my estimate. I worked for U-Haul for 3 years, and in that time I never was as lack luster as this location.

Samuel I 
Rating:
5.0

Great service!

Gary S 
Rating:
5.0

Customer did not leave a comment.

Randy B 
Rating:
5.0

Customer did not leave a comment.

Larry G 
Rating:
5.0

I was trying to fill up the gas tank but fuel came back out but the gauge was reading a little under half a tank.

Mary B 
Rating:
3.0

Customer did not leave a comment.

Catherine C 
Rating:
5.0

None

OMAR Q 
Rating:
5.0

Customer did not leave a comment.

Jose G 
Rating:
5.0

Customer did not leave a comment.

Beth C 
Rating:
1.0

My uhal was not able to be picked up through my phone. I got it 40 minutes late

JOSE L 
Rating:
5.0

Customer did not leave a comment.

Angelica L 
Rating:
5.0

Customer did not leave a comment.

Juan H 
Rating:
5.0

Customer did not leave a comment.

Pamela A 
Rating:
5.0

Customer did not leave a comment.

Mark V 
Rating:
5.0

Customer did not leave a comment.

Rene G 
Rating:
5.0

Customer did not leave a comment.

maria a 
Rating:
4.0

Customer did not leave a comment.

francisco l 
Rating:
3.0

Tires were muddy, obvious it didn’t get completely cleaned after last use. Please, be more friendly, that little extra means a lot to customer to come back!

Ramiro A 
Rating:
5.0

Customer did not leave a comment.

Margaret L 
Rating:
4.0

Customer did not leave a comment.

Darren G 
Rating:
5.0

Customer did not leave a comment.

Teddy H 
Rating:
5.0

I've rented trucks and bought boxes from this location a lot recently and the service as always excellent and fast. Staff are friendly as well!

Kusaynyonon M 
Rating:
5.0

The front desk employees were very nice & courteous.

Asia M 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

Perfect. Highly recommend online registration. Pickup was a breeze.

Jane T 
Rating:
5.0

They had plenty of vehicles. The people were very friendly and helpful. Explained everything well. Fast and Efficient!

Stephen F 
Rating:
5.0

Customer did not leave a comment.

Anthony E 
Rating:
5.0

Customer service was great. Didn't have a problem picking up and dropping off the van. I will definitely go back to the same location again 👍

Ela B 
Rating:
5.0

Customer did not leave a comment.

Gerardo R 
Rating:
1.0

I had previously set uo the rental with no dolly or insurance needed. When I sent a person to pick it up, they were given a dolly and insurance costing me more than what I had requested and beyond my budget. unacceptable- I had set it up. Your sight is always trying to up sell.

anateresa a 
Rating:
5.0

The receptionist was very pleasant and answered all my questions,

Carmen E 
Rating:
3.0

Make sure to fully fill up the gas tank when releasing the rental to the customer. Otherwise, it would be challenging to fill up the gas tank with the same amount of gas prior to returning it. With the fully filled, it’ll be so much easier to just fill it up fully prior to returning the rental. I basically gave U-Haul a lot more gas than what was given to me at the time of rental started.

Norman L 
Rating:
5.0

Customer did not leave a comment.

JORGE S 
Rating:
3.0

Lousy mileage on the truck... Your app sucks, couldn't finish the self pickup process without going in to the office... Terrible self check out app too!

Gregory C 
Rating:
5.0

Everyone was so friendly, they made sure I made it on time to pick up my u haul

gemma p 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B 
Rating:
1.0

I rented a truck for 3 days, but the charge for my service was completed in one day and twice the amount I was quoted, which makes me think I was charged for a completely different service than what was agreed on. I Still haven’t heard from anyone at the store to resolve this despite two emails.

Bianca S 
Rating:
4.0

Customer did not leave a comment.

Yeniel J  |  First Impressions 
Rating:
5.0

Booking and drop off was super fast and easy! And affordable too! Would definitely use U-haul services again!

Jorge I 
Rating:
5.0

Customer service was excellent!!!! Thank you!!!

Luis C 
Rating:
5.0

Great service

Olga C 
Rating:
5.0

Customer did not leave a comment.

Dale F 
Rating:
5.0

Always excellent it's my favorite place for rental equipment

JESUS M 
Rating:
5.0

Customer service was great, it was a busy day when I arrived but the staff did everything they could to get people out the door and on their way to their destinations.

christian h 
Rating:
5.0

Customer did not leave a comment.

Mario V 
Rating:
5.0

More employees to improve pickup and delivery

jose m 
Rating:
5.0

This location is exemplary. I initially booked a reservation at another location (Quality Mobile Fleet Services, 1675 Newton Av, San Diego, CA 92113) where customer service was terrible. I came to this location in Chula Vista and I was promptly helped and got my rental quickly. This will be my go-to location going forward.

ISIDRO R 
Rating:
5.0

Maybe have more customer service on weekends it was more than 45 minutes to be attended last Saturday, besides that excellent service

Hector H 
Rating:
3.0

Customer did not leave a comment.

Percy P 
Rating:
5.0

The gentleman working the counter and outside on 4/19 was very helpful and went above and beyond to help me out.

Erick A 
Rating:
5.0

Customer did not leave a comment.

Domingo A 
Rating:
5.0

Customer did not leave a comment.

Jeannie L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim R 
Rating:
5.0

A newer truck. My truck had about 156K miles. The brake and acceleration pedals are both too close which made the experience very dangerous!! Also, the steering wheel was very sensitive, almost felt like it needed a wheel alignment and the accelerator was also sensitive. Definitely am choosing a truck with less mileage.

Luis A 
Rating:
5.0

Customer did not leave a comment.

Armando r 
Rating:
5.0

Customer did not leave a comment.

Juana M 
Rating:
5.0

Customer did not leave a comment.

fred v 
Rating:
4.0

Aaliyah was exceptional. She went above and beyond for us. Her customer service is why we will go back to this location. The uhaul we rented had not been maintained well and was pretty beat up.

Gabriel S 
Rating:
4.0

N/A

Jose G 
Rating:
4.0

Extreme price difference renting to go from California to Texas versus renting from Texas to California.

Elizabeth L 
Rating:
5.0

I love how is easy and fast it is to rent a U-Haul. Great costumer service at this location.

ELIZABETH M 
Rating:
5.0

Customer did not leave a comment.

Ezra B 
Rating:
5.0

Customer did not leave a comment.

Russell J 
Rating:
5.0

Arm holding side mirror is broken and was unable to see while driving

Oscar G 
Rating:
5.0

Customer did not leave a comment.

Micheal P 
Rating:
5.0

Customer did not leave a comment.

agapito t 
Rating:
5.0

Everything was great! Especially Lea

Vivian P 
Rating:
4.0

What I had problems with is the U-Haul app it doesn't work very well at all for anything including returning the trailer it wouldn't get the location I have to do it through the web. What needs work is your app

WILLIAM A 
Rating:
5.0

All perfect!

Daniel H 
Rating:
5.0

💯Excellent service

Tranita B  |  Overall Experience 
Rating:
5.0

Yes es a good person on a recommendation ho my friends.

miguel o 
Rating:
5.0

I was in and out without any issues, the truck was ready for pick up on time.

Hugo S 
Rating:
5.0

Stay the same

Edward C 
Rating:
4.0

Customer did not leave a comment.

Paul G 
Rating:
5.0

Customer did not leave a comment.

Joshua R 
Rating:
5.0

Thank you

BLANCA N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Loren E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal G  |  Overall Experience 
Rating:
5.0

The young gal at the front office (The pregnant one ) was very friendly And so helpful. Thank you for caring

LAURA A  |  First Impressions 
Rating:
5.0

Great location and supportive staff who understand the aspects of moving: in and around southern California.

allen l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura L  |  Overall Experience 
Rating:
4.0

None

Loren E  |  First Impressions 
Rating:
5.0

Tanya was very helpful outstanding customer service.

Tranita B  |  First Impressions 
Rating:
5.0

I’ve been with this storage company for a few years and I would have to say I have never met such wonderful staff! They go above and beyond for their customers. I don’t want to give any examples because there are just too many. I definitely would say you just have to go and see for yourself! They all have awesome attitudes and are willing to help whenever it’s needed. I appreciate this location so much, I’m telling you they are AWESOME! I’m so sad to leave because I’m moving away but my experience with them over the years has been the BEST!!!

Ardin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA D  |  First Impressions 
Rating:
5.0

EXCELENTE SERVICIO

MARIO A  |  First Impressions 
Rating:
5.0

The only issue is I was suppose to receive one month free rental per promotion and I did not. Please follow up with me thank you Stephanie Vasquez (323)776-0411

Stephanie V  |  Online Move In 
Rating:
5.0

Sabrina was really helpful and answered all the questions I had. I appreciate it, Great experience. Thanks for the help

MATTHEW S  |  First Impressions 
Rating:
5.0

Service was good. Parking is a bit scarce. Having to put that code in every time in and out is for the birds. And I can't BELIEVE you don't have an elevator. I am disabled and you're telling me that if the bottom floor is full you can deny me based off my disability? That's not cool

Jason T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber S  |  Overall Experience 
Rating:
5.0

I came in during a really busy time (end of month) and even though things felt really unpredictable because of how many customers were coming and going and needing different things, the staff never stopped being kind and doing everything they could to help me whether it was helping me scan things or letting me borrow tools to take apart my belongings for storage they were always there. I'm truly grateful and I'm going to be recommending this facility to anyone who needs storage or truck rental.

Connor T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bailey B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro R  |  Overall Experience 
Rating:
5.0

Very efficient storage facility with excellent service with polite staff members to help out with the process of situating their clients

Abraham G  |  Online Move In 
Rating:
5.0

When I came in, I had no direction and had no place to put my stuff. Tannya stepped up, got us in our unit and make sure that we had a the correct lock. If I could give Tannya and this store 10 stars I absolutely would. If Tannya worked for me personally, I would give her a raise.! Tannya and her crew knocked it out of the park for us and for that it’s 10 stars across-the-board thank you again Tannya!

STEVEN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patti C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline R  |  Overall Experience 
Rating:
5.0

Very clean

Patti C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAIME M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mindy F  |  First Impressions 
Rating:
4.0

The second floor has no elevator access. Had to move in by myself and using stairs was quite difficult. But other than that great experience. Manager was awesome.

Ivan B  |  Online Move In 
Rating:
5.0

Everyone was so friendly kind caring and helpful!

AMBER M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHELSEA P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erminda R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel L  |  First Impressions 
Rating:
5.0

Rick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.

JAMES S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ian S  |  First Impressions 
Rating:
5.0

Staff is really nice and helpful

John H  |  Overall Experience 
Rating:
4.0

Great security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.

Mayra J  |  Overall Experience 
Rating:
5.0

The people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!

Ardin S  |  First Impressions 
Rating:
4.0

Nice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place

Brian S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERI J  |  Overall Experience 
Rating:
4.0

Giving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!! 👍🏼 I’d give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time. ML

Max L  |  Overall Experience 
Rating:
5.0

They were awesome and great. Wish storage unit had an elevator but is only wish for there facility

Brian S  |  First Impressions 
Rating:
5.0

Greaite manigment and varey hepfull even after houers

Michael Z  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Antonio P  |  Online Move In 
Rating:
4.0

The facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!

Toni A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel L  |  First Impressions 
Rating:
5.0

Very helpful and nice. Real people solving real problems

SABRINA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina B  |  First Impressions 
Rating:
5.0

Incredible staff, accommodating & knowledgeable.

Toni A  |  First Impressions 
Rating:
5.0

Good service

Susan F  |  Overall Experience 
Rating:
5.0

Rick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. Thanks!

JAMES S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanny H  |  First Impressions 
Rating:
5.0

This is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.

KATHLEEN G  |  Overall Experience 
Rating:
5.0

All staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the “extra mile” for me.

SANDY O  |  First Impressions 
Rating:
5.0

*****

MARIA R  |  Overall Experience 
Rating:
5.0

I could not say it any better 5 stars on my book. Kudos to Rick's Team!

hugo r  |  Overall Experience 
Rating:
5.0

Overall .***** Thank you guys

MARIA R  |  First Impressions 
Rating:
5.0

The whole crew was always amazing, thank you.

Marlon G  |  Overall Experience 
Rating:
5.0

Very helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!

Paige S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Callahan G  |  First Impressions 
Rating:
5.0

The workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there

Esmeralda s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip R  |  First Impressions 
Rating:
5.0

Keep up the superb work.

Marlon G  |  First Impressions 
Rating:
1.0

On the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business

chris h  |  Overall Experience 
Rating:
5.0

we'll run business

James S  |  Overall Experience 
Rating:
5.0

My recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham

mike c  |  Overall Experience 
Rating:
5.0

Great Customer service

Marvin P  |  First Impressions 
Rating:
4.0

Fast and friendly

guadalupe h  |  First Impressions 
Rating:
5.0

No complaints at all. Friendly service.

leonard f  |  Overall Experience 
Rating:
4.0

.

Francisco H  |  Overall Experience 
Rating:
5.0

Manager location and employees were very helpful and provided an outstanding service!

Cesar G  |  First Impressions 
Rating:
4.0

We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.

Joshua P  |  First Impressions 
Rating:
5.0

Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.

austin w  |  First Impressions 
Rating:
5.0

I was dealing from another state and it was great.

josie r  |  Overall Experience 
Rating:
5.0

Easy, fast and friendly.

Ofelia U  |  Reservation 
Rating:
5.0

My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix

kenneth M  |  Overall Experience 
Rating:
5.0

I had a great welcome. Thanks for all your help.

MARIA L  |  Reservation 
Rating:
5.0

Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.

ALBA F  |  Overall Experience 
Rating:
5.0

U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎

michael e  |  Overall Experience 
Rating:
5.0

Thank you

griselba c  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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  • Propane

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