Customer Reviews for U-Haul Moving & Storage of Chula Vista

6,107 reviews

99 N 4th Av   Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

(619) 426-6432

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(619) 426-6432

99 N 4th Av
Chula Vista, CA 91910
(54 freeway and highland/4th ave exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

YVONNE S. 
Rating:
5.0

Super friendly staff, the young lady that helped me out was awesome. I booked a van but non we're available so I had to get a truck, she matched the price of the van and was super friendly about the whole ordeal. I will definitely go to this location again

GRIZELDA H. 
Rating:
5.0

Excellent service!! Great teamwork! Rodel, Jonathan, Nina and Francisco. Thanks for a job well done. Mr. Booker @ Express Luggage www.thebagstorespacec44.com

Carlton B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Joseph and Modell where very helpful

RUSSELL E. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
3.0

Customer did not leave a comment.

Maria N. 
Rating:
5.0

Staff is really nice and helpful

John H.  |  Overall Experience 
Rating:
5.0

Great experience from check-in and checking out equipment

RUBEN L. 
Rating:
5.0

Great customer service, and overall satisfied with everything.

JEAN L. 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE M. 
Rating:
5.0

Grant a 1 day rental cost for future purchases

Eric G. 
Rating:
4.0

Very helpful easy for online reservations . shop location easy to fine in and out and good time . pick up vehicle very easy and excellent service at this location , all very helpful and friendly staff. First time renting a vehicle I will definitely come back .

Juan H. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

At the moment I don't see anything else needed. It was a helpful experience.

Nydia C. 
Rating:
5.0

Customer did not leave a comment.

RAUL B. 
Rating:
4.0

quick and efficient check in and final.. parking is very limited, and staff are QUICK to point out any parking issues to get it corrected immediately, by telling customer to move their vehicle, one parking area is very confusing, using hatched lines, looks like a no parking area, this area is also VERY small expecting 2 cars to fit.

THOMAS M. 
Rating:
5.0

Excellent service, very professional, very polite. I am very satisfied with my experience.

TROY T. 
Rating:
5.0

Good service. Francisco, Rodel, Nina and Ricardo thanks for the teamwork. Mr. Booker @ Express Luggage www.thebagstorespacec44.com

CARLTON B. 
Rating:
5.0

none

JULIUS E. 
Rating:
5.0

I think it was all excellent. As a not so tech savvy person the help at the desk was great.

JUAN G. 
Rating:
5.0

Nice people fast and efficient return is easy and the return stuff was Friendly and polite

THOMAS M. 
Rating:
5.0

I have to wait a bit to get service but was for the demand for rent. The service is excellent

JOSE G. 
Rating:
5.0

The truck needed a tune up . Was stalling out on me. Customer services was great

CAROLINA S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Everything was great thank you so much.

SONIA O. 
Rating:
5.0

Jonathan,Rodel, Nena and Ricardo are a great team. From pick up to return. Excellent customer service!! Mr. Booker @ Express Luggage www.thebagstorespacec44.com

CARLTON B. 
Rating:
5.0

Customer did not leave a comment.

Alexa V. 
Rating:
4.0

I checked in online yet I had to go into the office too. Wasn't the purpose of the online check-in to eliminate going into the office?

John F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

MARICELA L. 
Rating:
4.0

Customer service was quick and friendly. Good bunch at the location I rented..

GUSTAVO F. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Employees are always professional and friendly. I don't need or want my proverbial “butt kissed,” but they definitely do their job. I appreciate the people that helped me the two times I was there the last two weeks

Kurt U. 
Rating:
5.0

Customer did not leave a comment.

CAMERON P. 
Rating:
5.0

clean the cab. little dirty.

ROBERTO M. 
Rating:
5.0

Guys are always friendly and helpful. Next week will be my fourth rental since june.

JOHN K. 
Rating:
4.0

Great security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.

Mayra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lester K. 
Rating:
4.0

Customer did not leave a comment.

OLLIE H. 
Rating:
5.0

Keep up the great customer service. My vehicle return went smoothly with no issues.

STEVEN S. 
Rating:
5.0

Great service always!! Jonathan, Nina, Rodel and Ricardo. Great teamwork!! Thanks . Mr. Booker @ Express Luggage www.the bag store spaceC44.com

CARLTON B. 
Rating:
5.0

Customer service associate Jonathan was very helpful and friendly. Will definitely return to this location for its services

DIEGO V. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
3.0

one of the dispatchers made a mistake on letting me backup my rental off the lot, which supposed to be the dispatcher should backup the rental then gave it to me.

Edmund T. 
Rating:
5.0

Great service from pick up and drop off. Francisco was super helpful through the process. Will definitely rent here again on my next move.

Gamaliel V. 
Rating:
5.0

Nothing. You're staff is wonderful. Knowledgeable and helpful. Aaliyah goes above and beyond for your customers.

JEFFREY E. 
Rating:
5.0

All employees are very knowledgeable and professional especially Alliah…

GERARDO D. 
Rating:
5.0

They provided excellent customer service.

Efren R. 
Rating:
4.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Top U-Haul location in South San Diego, hands down!

REID S. 
Rating:
5.0

Great customer service

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

Rick went over and above to help me get a truck. I was extremely impressed by his kindness and willingness to help me out. Because of him, I would recommend this location above all others. He was wonderful!!! Thank you, Rick!!!

LYNDA W. 
Rating:
5.0

Great service. Always. Nina, Jonathan and Rodel provided excellent service. We rent every week. Thank you Mr. Booker @ www.thebagstorespacec44.com

CARLTON B. 
Rating:
5.0

Good service

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

SAKITO B. 
Rating:
1.0

Customer did not leave a comment.

JOSE U. 
Rating:
1.0

I had a reservation at a particular location, and they did not have a truck. U Haul or the location should have notified me prior, knowing the truck was not available. I had to drive an additional 32 miles to the next location!! AND, this exact situation happened the last time i rented from U Haul. FIX your customer service and communications.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

KURT L. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Everything was excellent,Great staff ! Give them a raise and keep them

GERARDO V. 
Rating:
3.0

After picking up the truck we found left over trash that we had to take care of.

CHRISTIAN G. 
Rating:
5.0

Customer did not leave a comment.

WESLEY H. 
Rating:
5.0

The checkin staff was very fast and extremely professional. Great experience.

AAROND C. 
Rating:
2.0

I'm so disappointed at the lack of general understanding from U-HAUL. My new husband and I returned our truck the day after our wedding. We were exhausted and had planned for someone else to return it but it didn't work out. So my husband and I got up and rushed to return it as soon as possible after unloading all our wedding decor ourselves and we were three Hours late. The U-HAUL employee wouldnt budge and charged us for an entire extra day. I just wish they could have been more reasonable and understanding that 3 hours late under our circumstances was the best we could do and gave us a break. The charge for an extra day was unreasonable. Life happens. U-HAUL could've been a little more understanding.

CANDACE R. 
Rating:
4.0

Staff was very helpfull As we were at a state of collaps from the rough trip

ROBERT W. 
Rating:
5.0

Outstanding service by the Service rep, a young gentleman named Rodrigo. Thanks

SUNDEEP H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Great experience!! Nina, Rodel and Ricardo did an excellent job. I was in and out within minutes. Thank you Mr. Booker @ Express Luggage www.thebagstorespacec44.com

Carlton B. 
Rating:
5.0

Check-in was good and equipment return was fast and friendly!

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

great experience. pulled up to return area. 2 guys came out. 1 immediately wiped down the inside of the truck which was good to see. the other helped me with my return. both helped good and very pro.

FAUSTO O. 
Rating:
4.0

Would be good to have a place to leave your car while renting for the day, other than that it was great

Victor G. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO F. 
Rating:
5.0

Customer did not leave a comment.

REID S. 
Rating:
5.0

The people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!

Ardin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mayra J. 
Rating:
4.0

Uhaul has made the check in process much longer/ complicated from my last visit, yet Ricardo definitely made the process fast as possible from his part. The equipment was well maintained, but it was completely dirty. Again Ricardo cleaned up the mess and hooked up the trailer safely and quickly.

RAGDE F. 
Rating:
4.0

Customer did not leave a comment.

PEDRO S. 
Rating:
4.0

This rental truck was dirty. It was still acceptable but not how Expected it to be. It had dirt in the passenger floor. And dirt/dust inside the truck.

Olaya T. 
Rating:
5.0

Customer did not leave a comment.

HECTOR P. 
Rating:
5.0

Customer did not leave a comment.

EDWIN A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Nothing everything was good.

CLIFFORD LEE R. 
Rating:
1.0

When I went in I was given a verbal quote for a 10' van with a savings of 300+ dollars. 2399. When I went back a few days later that quote was not honored. Then I had to go to another location to pick up the car dolly. When I arrived there they would not honor the 299 quote for the dolly. I had to argue with them and even showed them online that the price was 299.00 - the then called the location at Chula Vista and honored the 299 price. End result is I paid more money and had to drive out of my way for the equipment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Excellent Team Service!! We rent every weekend for the company. Keep up the great work!! Mr. Booker & Express Luggage.

CARLTON B. 
Rating:
5.0

The sales people were extremely courteous and friendly and I would definitely recommend this location to anyone good job

RONA S. 
Rating:
5.0

Customer did not leave a comment.

HUGO M. 
Rating:
5.0

Customer did not leave a comment.

Yvette A. 
Rating:
5.0

Customer did not leave a comment.

Vincent R. 
Rating:
4.0

More customer parking.

HECTOR A. 
Rating:
4.0

The. mobile app doesn't work very well. We have tried to use it twice and had to go in to get help. Really bad app. The customer service however is really good.

ROBERT D. 
Rating:
5.0

Excellent staff! Great service consistently! Rodel, Jonathan, Jenely and Ricardo. Thanks. We rent every week. Mr. Booker @ Express Luggage

CARLTON B. 
Rating:
5.0

Keep up the good work

NICKOLAS S. 
Rating:
5.0

Been going there for years, always recieve great service. Also, same staff assisted us the last time we used your services so it was nice to see a few familiar faces.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

YVONNE S. 
Rating:
5.0

the staff at this location were all great.

RANDY D. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS R. 
Rating:
5.0

Best customer service yet!

william H. 
Rating:
4.0

Nice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place

Brian S.  |  Overall Experience 
Rating:
5.0

They were awesome and great. Wish storage unit had an elevator but is only wish for there facility

Brian S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antonio P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lanny H.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top