Best service and location in town the trucks and vans are always clean and dependable
EDWARD ACustomer Reviews for U-Haul Moving & Storage of Chula Vista
Testimonials From Recent Customers
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excellent service
SAMUEL MGreat serví
JUAN CExcellent staff here! Thank you
CESAR APlease don’t advertise 19.95 a day then have my charge come out to 265.
ALEXIA CThe steering wheel of the U-Haul that I was driving needs to be replaced. The steering wheel is worn downed and it felt like it was going to break in half. Broken components below the stereo, it looks like a key goes in there, Had a hard time adjusting the lengths of the driver seat. It goes backwards, trying to get it to go forward was the hard part. The emergency break release handle is falling off. Customer service experience was good, It Was the U-haul moving Truck that I did not have much a good experience with.
Maritza GExtraordinario servicio al cliente
JOHN RGracias
CESAR AGenial
JOSE RFriendly and helpful
KNUTE KFound the staff to be very helpful. Informed courteous and patient
JANICE D | Overall ExperienceStealth was knowledgeable, helpful, courteous. Very pleased
JANICE DThis is my favorite site, I actually only rent from them the staff extremely friendly and helpful and very easy to work with!
KELLY WThank you to the staff for accommodating! Appreciate you guys
STEVEN GI was very impressed and surprised w the quality of customer service. The moving experience was very stressful and the associates did what they could to make the situation as stress-free as possible.
JEREMIAH GEncourage them to use this location. All workers fast, friendly, well trained, correct...unlike my previous 7 Uhaul San Diego locations this month.
MIRIAM PESPERO VOLVER A UTILIZAR SU SERVICIO
MARIO A | Overall ExperienceThe truck was on good condition. But too dutty outsi.
JESUS CStaff especially Jeffery was very helpful.
JAMES TGreat staff
JOHN RKeep providing legendary service and equipment with added value to customers always being uncompromizing as UHAUL.
RAY SIt's not really this location's fault, but we were charged for going above the allotted mileage -- reason why were 30 miles above limit was because the pick-up location changed to a location farther than originally agreed upon... Furthermore, we returned the truck almost a full day (20 hrs) ahead of schedule and no consideration was given to offset the extra mileage charge.
Michael dAccommodating and great staff. 👍🏼👍🏼
IRENE GOnly thing was the drivers door sounded like it had a sealing issue and was pretty loud during the drive. Everything else was great.
CORMAC CThey gave me the credit on the blankets.
KIYOSHI KSabrina and atheem have a spirit of excellence very professional, very knowledgeable and very accommodating to customers.I love this location I definitely come back again.Thank you Sabrina and your team for your excellent customer service.
Extended HPlease aend copy of invoice at: miguel.x.ramirez@lausd.net
DAVID RThe sales clerk was amazing at her job. She took the time out to help me with making the best decision for my move. She went above and beyond!
MELVIN RLock was broken couldn’t secure the truck
JAMES TStaff super helpful and accommodating. Very pleased
JANICE D | First ImpressionsMain office in Chula Vista-,Great! Office in Imperial Beach - Coronado Ave—closed and non responsive!
ROBERT JStaff should check if there is any non-standard lock on the storage compartment! I had to drive back to the location to remove the lock before I could get access to the storage area of the truck to load my stuff! The staff was very helpful in removing the lock, providing some additional miles for my one way drive and very apologetic for the inconvenience. But, I think the renter should also check if there is any lock on the storage compartment. It will save you some time and inconvenience!
PRADEEP KGreat staff
CESAR AEverything was perfect. The only thing that would've made it a little better would have been water in the window wiper reservoir.
INDIA CGreat customer service and great service from the team
IGNACIO GHas almost empty. I refill paying $40. Distance traveled not too far.
ROBERTO BWe are very grateful for the service offered by U-Haul. We rent these for band competitions. We appreciate the dependability of these trucks and service. Thank you! -castle park music boosters Chula Vista, Ca
Julio VI'm impressed with how much faster the service is now with the new electronic equipment than it was the last time I rented years ago.
MICHAEL MAll was Ok.
RUBEN FNot sure it's possible but if there were non-smoking rentals, that would be great! I have an allergy to cigarette smoke and the odor from a previous renter was strong.
MELISSA PI'm happy for Excellent service
GILDARDO HExcellent experience
Chrissy RGreat crew, very helpful! Thanks
JOSEPH BEvery single employee I came into contact with was super friendly and helpful, they always have what I need and always willing to help me out. I would totally suggest electric hitches for your trailers
GRIZELDA HVery simple process
MICHAEL OFriendly and prompt service
Daniel cThe drop off could have been a little more personable
ROSE SNothing, everything was great.
CLIFFORD LRented a towing dolly for a one way move. Dolly had previous damage repairs that where not done correctly and the right fender ended up coming loose damaging the wiring for the trailer light and blowing the fuses on my car. Had to call roadside assistance and the came and repaired it but on my next stop I notice that the fender had come loose again. Called roadside assistance to see if I could get a replacement dolly and they told me to go to a location to get a replacement. That location didn't have a replacement and I ended up returning the dolly at that location since I didn't want to risk more damage to the dolly or my car's fuses blowing out again. I called customer service to get a replacement since my rental was for 3 days and I only had the dolly for less than a day and they told me that it has to be done though roadside assistance. Roadside assistance told me I would have to call customer service to do a new reservation and pretty much have to pay again to rent a dolly. Called customer service and talked to a supervisor and they said the same thing which doesn't make sense since I used the dolly for less than a day and had to call roadside assistance twice plus my rental agreement was for a one way move which included 3 days of rental of the dolly. A manager for roadside assistance called me back and said there was nothing she could do because the contact was closed already but she was going to put a request to have the rental location issue a refund for the rental. She said that this rental location is supposed to call me in the next 72 hours to figure out the next steps.
JAIME TCustomer service was great and easy drop off.
ARTRINI WGood customer service.
JACELYNN HI rent a truck twice a month…..it’s been great!!!!
JAMES TVery Friendly and helpful Thanks for everything
JUAN VThe manager at this location is always helpful
JUAN LTry not to double charge the next person
Ronald HThe lady that assisted us was friendly and informative. ¡Gracias!
Joan Dglad i took a picture of the miles because they attempted to charge me double. bit the first time this happened.
MICHAEL Pfix the drivers sun visor. will cause an accident.
BRUCE NThe staff is so professional and respectful. Very helpful. Thank you for helping our move and storage needs go smoothly. Respectfully Rose
Rose O | Overall ExperienceThe oil change light came on overall though it's a nice truck. It pulled my trailer my 24 foot cargo from Ramona to Bonita and it pulled it like it was nothing and it was fully loaded with a bunch of quads in it too.
CONNOR FWe never moved in. I accidentally pressed the storage button last June 23 when I was reserving for UHAUL Truck. I didn't even know there's a UHAUL storage. It was a mistake, we've never been to that place. I already made several calls requesting for the $91 refund.
EDUARDO B | Overall ExperienceStaff is very nice!
STEPHANIE O | Overall ExperienceVery good service. Very accommodating. Friendly staff.
Rosemary J | First Impressions💯Excellent service
Tranita B | Overall ExperienceGracias
BLANCA N | Overall ExperienceThe young gal at the front office (The pregnant one ) was very friendly And so helpful. Thank you for caring
LAURA A | First ImpressionsGreat location and supportive staff who understand the aspects of moving: in and around southern California.
allen l | Overall ExperienceNinguno
Loren E | First ImpressionsTanya was very helpful outstanding customer service.
Tranita B | First ImpressionsI've been with this storage company for a few years and I would have to say I have never met such wonderful staff! They go above and beyond for their customers. I don't want to give any examples because there are just too many. I definitely would say you just have to go and see for yourself! They all have awesome attitudes and are willing to help whenever it's needed. I appreciate this location so much, I'm telling you they are AWESOME! I'm so sad to leave because I'm moving away but my experience with them over the years has been the BEST!!!
Ardin S | Overall ExperienceEXCELENTE SERVICIO
MARIO A | First ImpressionsThe only issue is I was suppose to receive one month free rental per promotion and I did not. Please follow up with me thank you Stephanie Vasquez (323)776-0411
Stephanie V | Online Move InSabrina was really helpful and answered all the questions I had. I appreciate it, Great experience. Thanks for the help
MATTHEW S | First ImpressionsService was good. Parking is a bit scarce. Having to put that code in every time in and out is for the birds. And I can't BELIEVE you don't have an elevator. I am disabled and you're telling me that if the bottom floor is full you can deny me based off my disability? That's not cool
Jason T | First ImpressionsI came in during a really busy time (end of month) and even though things felt really unpredictable because of how many customers were coming and going and needing different things, the staff never stopped being kind and doing everything they could to help me whether it was helping me scan things or letting me borrow tools to take apart my belongings for storage they were always there. I'm truly grateful and I'm going to be recommending this facility to anyone who needs storage or truck rental.
Connor T | First ImpressionsVery efficient storage facility with excellent service with polite staff members to help out with the process of situating their clients
Abraham G | Online Move InWhen I came in, I had no direction and had no place to put my stuff. Tannya stepped up, got us in our unit and make sure that we had a the correct lock. If I could give Tannya and this store 10 stars I absolutely would. If Tannya worked for me personally, I would give her a raise.! Tannya and her crew knocked it out of the park for us and for that it's 10 stars across-the-board thank you again Tannya!
STEVEN W | Overall ExperienceVery clean
Patti C | First ImpressionsThe second floor has no elevator access. Had to move in by myself and using stairs was quite difficult. But other than that great experience. Manager was awesome.
Ivan B | Online Move InEveryone was so friendly kind caring and helpful!
AMBER M | First ImpressionsRick Zaragoza is a solid storage facility operator. He is very personable as was at the facilities almost every day it was open. I will definitely rent from Rick again in the future. I moved to Yuma, Arizona and I rented from Uhaul again mainly due to my most recent experience with Rick at his North 4th Avenue location in Chula Vista.
JAMES S | Overall ExperienceStaff is really nice and helpful
John H | Overall ExperienceGreat security and storage size. The only down side was the there is no elevator. Which made it extremely difficult getting boxes up and down the stairs.
Mayra J | Overall ExperienceThe people at the location where I decided to store my miscellaneous items are all awesome! They all have great attitudes!
Ardin S | First ImpressionsNice place overall. The need an elevator or something to get to the storage on the second level. It's hard, If you have walk up and down the stairs with your items. But overall it is a good place
Brian S | Overall ExperienceGiving good marks for staff member who checked me in and out, he also helped out with my rental truck extension!! I'd give five stars in a second if location had an elevator. Moving stuff upstairs sucked big time. ML
Max L | Overall ExperienceThey were awesome and great. Wish storage unit had an elevator but is only wish for there facility
Brian S | First ImpressionsGreaite manigment and varey hepfull even after houers
Michael Z | Online Move InThe facility was exceptional. I recommend this site to anyone. The pricing of the size of storage we had was not economical, that was the only area of concern. The staff is phenomenal!
Toni A | Overall ExperienceVery helpful and nice. Real people solving real problems
SABRINA B | First ImpressionsIncredible staff, accommodating & knowledgeable.
Toni A | First ImpressionsGood service
Susan F | Overall ExperienceRick and staff were very helpful on the check in as well as having me as an ongoing storage and UHAUL customer. ¡Gracias!
JAMES S | Overall ExperienceThis is one of the cleanest and most well-maintained storage facility I have ever seen. The staff has always been helpful I have always been able to get a parking spot and the hours are perfect.If I ever need a storage facility again I will be coming here without a doubt.
KATHLEEN G | Overall ExperienceAll staff were friendly, helpful and attentive. The GM was particularly helpful in resolving an error on my original contract. Very grateful for his willingness to go the "extra mile" for me.
SANDY O | First Impressions*****
MARIA R | Overall ExperienceI could not say it any better 5 stars on my book. Kudos to Rick's Team!
hugo r | Overall ExperienceOverall .***** Thank you guys
MARIA R | First ImpressionsThe whole crew was always amazing, thank you.
Marlon G | Overall ExperienceVery helpful and friendly! Would definitely recommend this facility to others. Setting up a unit online was a bit confusing but that could have been due to poor cell service. Overall, the service once we got to the facility was exemplary!
Paige S | Online Move InThe workers at this Uhaul at Chula vista 99n 4th have been amazing the 2 years I’ve rented there
Esmeralda s | Overall ExperienceKeep up the superb work.
Marlon G | First ImpressionsOn the phone they told me I had to take what they had and only 450 miles any over it was 40 cents a mile . Then as I picked it up they told me 75 cents a mile . She tried to rip me off . Bad business
chris h | Overall Experiencewe'll run business
James S | Overall ExperienceMy recent U haul moving truck rentals, the storage offer and your over the phone customer support staff were all top notch and refreshing to work with. Thank you again Mike Cunningham
mike c | Overall ExperienceGreat Customer service
Marvin P | First ImpressionsFast and friendly
guadalupe h | First ImpressionsNo complaints at all. Friendly service.
leonard f | Overall Experience.
Francisco H | Overall ExperienceManager location and employees were very helpful and provided an outstanding service!
Cesar G | First ImpressionsWe gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.
Joshua P | First ImpressionsJosh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.
austin w | First ImpressionsI was dealing from another state and it was great.
josie r | Overall ExperienceEasy, fast and friendly.
Ofelia U | ReservationMy problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix
kenneth M | Overall ExperienceI had a great welcome. Thanks for all your help.
MARIA L | ReservationMark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.
ALBA F | Overall ExperienceU-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!
michael e | Overall ExperienceGracias
griselba c | Overall Experience