Comentarios de los clientes para U-Haul Moving & Storage of Chico

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Chico

Clasificación general:

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Rodney R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James P.
Clasificación:

El cliente no dejó un comentario.

Heather M.
Clasificación:

Always make sure vehicles are clean and ready for the customer at time of their scheduled pick up. That being said, Branson and Mo here at the Chico location know how to treat customers. No really went the extra mile for me to answer my questions when your “customer service” agent at the call center was less than informed, rude, and short. When I was less than satisfied with the van I was given (due to it still being covered in dog hair after watching an employee clean it out before giving it to me) Branson corrected the mistake without me prompting him at all. Mo told me he would explain to Branson the situation and that he would have him reach out to me. Branson called the next day and offered to cover half the rental. Exceptional customer service here and will use this Uhaul for any future needs.

JEFFREY N.
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El cliente no dejó un comentario.

Kenny C.
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El cliente no dejó un comentario.

Dennis B.
Clasificación:

Good customer service & good equipment

Marcia K.
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El cliente no dejó un comentario.

Scott G.
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I have not had my online check in work yet. I am required to re submit my information at the pickup location every time. That's the only issue I have had

Joshua P.
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El cliente no dejó un comentario.

David M.
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I got caught in a snow chain control as I was coming back and ened up being late and they took care of it in an upstanding professional way and I would rent from them again.

Daniel C.
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Our experience was smooth, efficient and quick.

stacey S.
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El cliente no dejó un comentario.

John S.
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the customer service agent that assisted me with my rental and checked the equipment back in was, very pleasant and professional. that made for a wonderful experience

Barry G.
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El cliente no dejó un comentario.

Niraj S. | Overall Experience |
Clasificación:

Used this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren’t open on weekends or opened late or closed early.

John H.
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El cliente no dejó un comentario.

robert M.
Clasificación:

Take better care of customers when they reserve equipment. I called the location and reserved the equipment, told them I would be there in 30 minutes to pick it up. I arrived and was told we don't have that available today. He told me you can try at another Uhaul location. I told him I was very unsatisfied with that response and after I had reserved the item and driven 30 minutes it was not my job to locate another Uhaul location. The manager showed up and wouldn't you know it he found the equipment. I will be using another source for equipment from here on out.

Dave C.
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Ray provided great customer service and quickly fixed a wiring problem. Also Nannette made my scheduling appointment very pleasurable!!

Don M.
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El cliente no dejó un comentario.

Miguette S. | First Impressions |
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The only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!

Erin G.
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Amazing customer service!!!!!!!

Anjanina O.
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Top notch very satisfied with the whole experience. Thank you so very much.

Sean F.
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El cliente no dejó un comentario.

Raymond P.
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Loran Newton helped me and I found her to be very courteous and easy to work with. She was efficient with my rental and I was hooked-up and ready to go in about 10 minutes. Don't lose her - she's awesome!

THOMAS G.
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El cliente no dejó un comentario.

gustavo U.
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El cliente no dejó un comentario.

Robert O.
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Unit was not checked to see if pads and dolly were inside. Had to drive to a different location in order to get them. Vehicles windshield wiper on right side was defective causing it to come off several times during rains through my entire trip.

Ronald C.
Clasificación:

This is my first good experience with U-Haul, had problems in the past with trucks not being available but this was seamless process.

John H.
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El cliente no dejó un comentario.

Reagan O.
Clasificación:

El cliente no dejó un comentario.

Linus W.
Clasificación:

El cliente no dejó un comentario.

Jesse S.
Clasificación:

Check the gas properly so customers are not charged seven dollars for a quarter gallon of gas after I already went back to the gas station and filled up the tank to 3/4 of a tank. I brought it in and was told it was at 11:16 So I went back to the gas station and put the rest to fill it up to 3/4 of a tank and you guys are still charge me

Nicholas V.
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El cliente no dejó un comentario.

Linda B.
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El cliente no dejó un comentario.

Meghan H.
Clasificación:

El cliente no dejó un comentario.

Kenneth A.
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The personnel that I dealt with, both picking up and dropping off, were not wearing masks. The trailer was dirty but worked ok.

Patrick C.
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El cliente no dejó un comentario.

Aimee B.
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Make sure the equipment the customer pays for is in the vehicle. I rented a dolly and there wasn't one in the vehicle when I picked it up. I was still charged for the item

Geoffrey H.
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El cliente no dejó un comentario.

William G.
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Shorter wait times in line.

Karen S.
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El cliente no dejó un comentario.

Rodger C.
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El cliente no dejó un comentario.

Charles I.
Clasificación:

They do a great job

FRANK C.
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El cliente no dejó un comentario.

Jon V.
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I've rented many trailers and tow dollies from this facility. Always top notch.

SCOTT H. | Overall Experience |
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Great service, clear communication, and friendly.

ROSEMARIE P.
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The man who checked me in was personable and professional.

Michael L.
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El cliente no dejó un comentario.

Deseray T.
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El cliente no dejó un comentario.

Andrew W.
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Very quick and friendly service

Robert S.
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Everything went very smooth, not one area I feel needs improvement.

Donald S.
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El cliente no dejó un comentario.

Erika A.
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El cliente no dejó un comentario.

Theron T.
Clasificación:

Top notch. Great Customer service both at pick up and drop off. The way business used to do business years ago!

David T.
Clasificación:

El cliente no dejó un comentario.

Dorene M.
Clasificación:

I tried making an online reservation and apparently it never went through the total came to almost 160$ only moving 20 miles. Came into the office and they couldn't find the booking, lady was MORE than helpful and got us a truck for 65$ Including the mileage, gas refill, and truck.! The employees are awesome and friendly, though the online forms are seriously scamming people!!

grace P.
Clasificación:

WANT NOTHING TO DO WITH U-HAUL EVER ATGAIN,

Jonathan W.
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El cliente no dejó un comentario.

SCOTT H. | First Impressions |
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Clean facility, fast service and knowledgeable about the equipment rentals

Laura S.
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El cliente no dejó un comentario.

Cheryl F.
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When I make a reservation for a certain size of truck don't give it away. You've done this two times

Michael B.
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El cliente no dejó un comentario.

Joshua B.
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I placed an online order a week prior to pickup and my order Was not available. The clerk told me the equipment was I ordered was no longer available as they were already checked out. My question is “why pre order if it will not be available at pickup time” then prior online check in so to not have to wait in line is a joke! Poor service over all.

Christopher M.
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I don't see why I could not drop it off at my local uhaul rather drive it 40 miles back

Anthony T.
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Was great and easy return, went well and did not take too long! Highly recommended & friendly people!

JEFFREY C.
Clasificación:

El cliente no dejó un comentario.

Karen S.
Clasificación:

Personnel were friendly and helpful. Outside of truck was dirty but inside the truck was fine. Person at the desk did offer to wash the truck for us but we didn't have time to wait. I would definitely recommend this location in Chico.

JEAN A.
Clasificación:

El cliente no dejó un comentario.

Joseph F.
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El cliente no dejó un comentario.

Gene B.
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👍

Ronald M.
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Upgraded me to a larger truck. Was great, Truck drove really well. Clean. The app doesn't work. Doesn't sync with the account.

Gail A.
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Prompt efficient cheerful service with great prices.

CLIFTON J.
Clasificación:

Overcharged me

Don D.
Clasificación:

El cliente no dejó un comentario.

richard C.
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El cliente no dejó un comentario.

Jesse D.
Clasificación:

El cliente no dejó un comentario.

Veronica M.
Clasificación:

Just keep doing what your doing

Melisa R.
Clasificación:

El cliente no dejó un comentario.

Lorina M.
Clasificación:

Please make sure that next time the trucks are dried in the back. After you guys are done cleaning of them they should not have a big puddle of water in the back of the truck. It's delayed us from being able to pack up faster because we had a clean out the back of the truck

Robert I.
Clasificación:

Actually HAVE the damn equipment at the location, time and date that the customer originally requested... NOT 63 miles (one way) away for it not to be there and then another 83 miles (one way) away hours later causing us to delay our trip, loose a non-refundable hotel booking. The truck also had a faulty tire which blew out causing us a 3 hour delay. Do you people EVER EVEN read these goddamn reviews?

Linine H.
Clasificación:

El cliente no dejó un comentario.

Tashanne H. | First Impressions |
Clasificación:

Bronson was helpful and professional.

Cindy L.
Clasificación:

El cliente no dejó un comentario.

Thomas S.
Clasificación:

El cliente no dejó un comentario.

Aimee B.
Clasificación:

The cabin of the truck was not cleaned out. There was a used, dirty mask hanging from the sunshade when I got in the truck. The brakes need maintenance BADLY. Luckily we were only using the truck for a move in town. The maintenance light for the brakes came on 3 times and was beeping and flashing.

Dustin W.
Clasificación:

El cliente no dejó un comentario.

Joseph C.
Clasificación:

Encourage staff to listen carefully to what the customer wants to rent and then verify the desire before doing all the computer work. It's sometimes hard to get it right when masks might muffle the request.

Thomas L.
Clasificación:

.

Douglas J.
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El cliente no dejó un comentario.

Gary H.
Clasificación:

El cliente no dejó un comentario.

Nicole F.
Clasificación:

Our original location was super shady, the u-haul was below empty and had a check pressure light on. We lost over an hour getting another truck- but still had to pay movers for this time and was not compensated in any way.

Mark B.
Clasificación:

You should inform renters what typical out the door costs are after all the fees mileage etc. are tabulated. I was renting a $20 van and it ended up costing me $57 Plus $15 in fuel. I knew I was going to have to pay for gas and mileage, but I had no idea it would be more than 3x the base price. On the good side, your people on commercial Drive were great.

Douglas L.
Clasificación:

El cliente no dejó un comentario.

jose L.
Clasificación:

El cliente no dejó un comentario.

Linda B.
Clasificación:

El cliente no dejó un comentario.

Kelsey C.
Clasificación:

El cliente no dejó un comentario.

JAMES C.
Clasificación:

El cliente no dejó un comentario.

Susan R.
Clasificación:

El cliente no dejó un comentario.

Kenny C.
Clasificación:

El cliente no dejó un comentario.

Craig H.
Clasificación:

Sadly I had to drop down to a 10' truck due to vehicle shortage. But the Uhaul ecperience was terrific

Bonnie W.
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Wonderful service!

Steven S.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

I was completely satisfied with my overall experience. The young lady that un-hitched our trailer was very polite and courteous. She should be commended for her excellent service.

Rodger C.
Clasificación:

El cliente no dejó un comentario.

Kelsey P.
Clasificación:

Have the online check in stuff count

Owen G.
Clasificación:

El cliente no dejó un comentario.

Carolyn C. | Overall Experience |
Clasificación:

Each personnel I talked and handled any problem were great!

Anita T. | First Impressions |
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Very friendly and loved their willingness to accommodate!

Cheryl K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Cameron V. | First Impressions |
Clasificación:

Good job!

Janice S. | Overall Experience |
Clasificación:

Staff was always accommodating to our needs and requests. Excellent service!

Scheleen K. | First Impressions |
Clasificación:

All staff was very friendly and helpful. Great experience!

Janice S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Angela M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Margie R. | Overall Experience |
Clasificación:

Storage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn’t have one either. This is the second time this happened.

ELIZABETH S. | First Impressions |
Clasificación:

Great customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!

elaine j. | Overall Experience |
Clasificación:

Everything was very good, A few staff members weren’t as accommodating as others. Thank you!

Naomi M. | First Impressions |
Clasificación:

So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.

Brett B. | Overall Experience |
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Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.

Brett B. | First Impressions |
Clasificación:

Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!

Cindy G. | First Impressions |
Clasificación:

Very easy and helped us find the most appropriate storage size.

kim k. | Overall Experience |
Clasificación:

Super facility and staff.

karen r. | Overall Experience |
Clasificación:

Thank you

laurie k. | Overall Experience |
Clasificación:

I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.

jennifer m. | Overall Experience |
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We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.

James B. | Overall Experience |
Clasificación:

.

jennifer m. | First Impressions |
Clasificación:

We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.

Tawnya L. | First Impressions |
Clasificación:

When I signed and payed for this unit it was not pro rated for the month of January.

laurie k. | First Impressions |
Clasificación:

Helpful, courteous, and knowledgable.

BRAD M. | Overall Experience |
Clasificación:

U hauls u -boxea are the way to go. Super convenient

John W. | Overall Experience |
Clasificación:

Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!

russell j. | Overall Experience |
Clasificación:

No comment.

Gerardo A. | Overall Experience |
Clasificación:

Great service.

BRIAN M. | Overall Experience |
Clasificación:

Well done

katrina r. | Overall Experience |
Clasificación:

Your staff was friendly and helpful, and the storage units well-maintained.

Raven B. | Overall Experience |
Clasificación:

Could use more light indoors

VICTOR C. | Overall Experience |
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Staff was excellent

judy h. | Overall Experience |
Clasificación:

Very nice facility. Bronson Vitt very helpfu! And available.

Randall A. | Overall Experience |
Clasificación:

no comment

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