Comentarios del cliente para U-Haul Moving & Storage of Chester

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Chester

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Vincent D. en

Grado:

Have staff available to service customers. I had to call dispatch for them to contact the employee on duty.

Timothy C. en

Grado:

El cliente no dejó un comentario.

Annita R. en

Grado:

Make sure you update the info if the gas and miles are different

WILLIAM J. en

Grado:

El cliente no dejó un comentario.

ARLETTA B. en

Grado:

Your Manager was awesome proporlyand explained everything.Well Spoken.

alyssa B. en

Grado:

El cliente no dejó un comentario.

Sarah H. en

Grado:

El cliente no dejó un comentario.

Alexander U. en

Grado:

El cliente no dejó un comentario.

Tom M. en

Grado:

El cliente no dejó un comentario.

Amit G. en

Grado:

I had initially booked Pick up Truck for 3 pm on Sept 1'2019 and later I got that rescheduled for pick up at 2.05 pm as I was around the location. When I reached the location, I was told they can give me pick up truck on Sept 2 as it is not available. I was shocked as I had a confirmed booking. I had to take cargo truck instead which I never wanted. This is totally unacceptable. This was my first experience with U-Haul which is not good at all. Amit

Richard R. en

Grado:

El cliente no dejó un comentario.

pamela B. en

Grado:

El cliente no dejó un comentario.

ANDREA W. en

Grado:

El cliente no dejó un comentario.

RAHNIKA L. en

Grado:

El cliente no dejó un comentario.

Timothy C. en

Grado:

Employees were very polite and friendly.

Brandon W. en

Grado:

I was charged for things I didn’t agree to. I was charged $14 for insurance that I never asked for. I was charged twice for fuel. I returned the truck with the proper amount of fuel. My final receipt was $38.95 more than it should have been. My final receipt should have been $87

Steven S. en

Grado:

El cliente no dejó un comentario.

Chanel C. en

Grado:

The rental location was not the problem. Three reservation department is horrible! I reserved a truck for Sat morning pick up in My Airy. Reservation scheduled my pick up at 530pm Sunday. Ended up having to pick up Chester Pa, 40 mins from my house. Check in process took about 30min with a reservation.

Edward R. en

Grado:

El cliente no dejó un comentario.

edith c. en

Grado:

I had multiple units (4) I would have liked a discount for having that amount. Now that the rent is increasing I can't afford having that amount. I found the staff to be very nice.

SCOTT H. en

Grado:

When someone makes a reservation give the complete cost. I rented a 15' truck with insurance and was stated $327.00 I go to pick up and I'm told its 425.00 I had to drive 365 miles to take my daughter back to college and could've used that extra 100 for gas

Dianne R. en

Grado:

Should have more than one person working. The woman we dealt with had to answer the phone, unlock the storage units and register us at the counter. She did an excellent job with all that wotk.

Christopher B. en

Grado:

Great staff. I dropped off at 8 PM after closing. I had a question that I emailed to the address on the contract.. Manager responded at 8:45 PM. No one does that!! I've always had great service and they seem to always have the equipment that I need at this location. I have used them for years.

shanita M. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

No one was helpful. Only people that I called at corporate locations helped

Michael P. en

Grado:

El cliente no dejó un comentario.

Sreenivasulu M. en

Grado:

Tina Murray has been extremely kind and supportive I appreciate all her help

Darren A. en

Grado:

El cliente no dejó un comentario.

Dale S. en

Grado:

Scam, I placed order through the app with no coverage, I modified my order via online and still checked no coverage and yet they discretely added safe move coverage for $14. Nothing but thieves and scam artist

thomas W. en

Grado:

I had to go somewhere other the original location which added to the time and milage

Quanda G. en

Grado:

El cliente no dejó un comentario.

lauren M. en

Grado:

when we arrived, The Manager there was yelling @ the employee on the phone that didn't show up. she complained to us that she's worked 7 days in a row now. it took 30 mins for her to check us out, saying the computers were slow. when we got the 2nd truck we needed, we waited 20-30 mins as it was crowded in there. only 1 employee again on a weekend. THEN - the worst was a few days after i returned both trucks, i see a fee for 3600.00 on my bank statement. i called to ask what it was about and the manager got loud with me saying it wasn't her fault, was the computers fault. then she saw that someone there put in the wrong amount of miles. should have been like 30, not 3000. we hope to get our credit back of over $3600 ASAP. i would like to be compensated for the INTEREST that my Credit card will get dinged for too. terrible experience. likely won't use again or recommend. sorry.

Jacob C. en

Grado:

El cliente no dejó un comentario.

Sheri M. en

Grado:

Thank you u haul

dora m. en

Grado:

Thanking Tina for being such a great manager caring for her customers going above and beyond 😏 Tina your the best Thank you bunches God bless you

Kenneth W. en

Grado:

Management made me feel very welcome.. Ms. Tina the best and her staff.

terry r. en

Grado:

I had a great experience with Tina, she's awesome to do business with.

Adrienne G. en

Grado:

I was unsure of my exact needs and the representative was patient and walked me through options. I definitely appreciated his courtesy.

LORETTA G. en

Grado:

Just keep doing a great job!!!

brian h. en

Grado:

Your staff was very helpful and knowledgable. Jacklynn I believe her name was when I called made my Fathers Day with her help on the phone and helping me get a storage unit. Fantastic Team you have.

CHERYL T. en

Grado:

Very friendly. Computer system unavailable to give codes for spouse access. We have 1 card to share in order to gain access to our locker.

Jahshuna G. en

Grado:

Great customer service and nice environment

Johnetta R. en

Grado:

They were very supportive to me they care about your merchandise a lot and always work with you when you are in hard ship thank you so much for being there always

rev. Antone H. en

Grado:

My experience with u haul of Chester Pa was outstanding. My needs was met with 100% satisfaction. This u haul dealership is the best on the entire east coast. Thank you to everyone evolved.

brittany f. en

Grado:

Everyone that works this branch has great customer service!!

gale j. en

Grado:

Always satisfied with services that U-Haul in Chester Township provides. I've used them twice in 20 yrs., and the services are impeccable.

Dionnia D. en

Grado:

First off my name is spelled incorrectly . I was promised a unit for $89 a month. When I got to the facility A male employee so me there they didn’t have the units available and I paid almost $40 more

COLLEEN C. en

Grado:

Decent place

veneer h. en

Grado:

Mrs. Tina and her staff are very helpful and polite. Excellent service given.

Chazz B. en

Grado:

Tina and her staff are great. accommodating and respectful. pleasure to work with.

Jennie M. en

Grado:

Knowing Chester from a decade ago I was worried the service would be lacking. However the two people a woman and a young man were VERY helpful and VERY friendly.

JESSIE B. en

Grado:

I appreciate the interaction of manager and staff.

Tanea S. en

Grado:

I reserved online. I was told that my first month would be free and that I would not have to put any fees down. I get there and my total was $120.00. Poor customer service and false advertisement

PIERRE B. en

Grado:

good customer service

Shenequa S. en

Grado:

A little expensive, but worth it

DARESHIA M. en

Grado:

I have been a customer for over 15 years and you start to develop a friendship and know the people. The manager Tina and Delante with all the other representatives were exceptional. Will miss them

Austin M. en

Grado:

Could certainly use more lighting among the storage units, and some visible presence of security cameras would certainly be welcome as well. Otherwise clean, well-maintained, and rather secure feeling

SHAMARIAH Y. en

Grado:

This location rocks! 1600 Highland Avenue chester PA was awesome and professional phenomenally. The best customer service I have ever had since I've been dealing with uhaul.

LAMYRA M. en

Grado:

These people don’t even communicate before auctioning your stuff then they email you how much it went for $70 when all that stuff was worth more then .

Joyce C. en

Grado:

No. Comment

MARINA R. en

Grado:

Thank You Team U-Haul

Larry S. en

Grado:

The staff gave Great customer service

william b. en

Grado:

The staff are always so helpful and knowledgeable, they can handle any problem you present them with and do it courteously. I will certainly reach out to U-Haul Chester when I need a storage facility.

CHARM B. en

Grado:

The lady that was there the day I got there it was very nice I think she was the manager

shaheena a. en

Grado:

Team was great!(Khalil)

william j. en

Grado:

Would not come back

Gieselle B. en

Grado:

Rat poop was everywhere and bit they my clothes and shoes and wood on my chairs