Customer Reviews for U-Haul Moving & Storage of Chester

Rating:

3.0

I rented a box truck and storage unit online, when I got there I was informed by the manager they didn't have any units at all. Then the truck check engine light was on and the drivers door light stayed on, the manager told me I had to slam the door hard. The service was ok.

Rating:

5.0

The gentleman was very nice & polite. He made returning this truck very easy. Thank you this store also receives a 5 star rating in my book. Thank you again

Rating:

4.0

More availability of pickup trucks. Maybe have smaller pickup trucks also.

Rating:

5.0

I cannot think of anything that need a to be changed.

Rating:

5.0

I don't recall the name of the women who helped me but she was very nice

Rating:

2.0

El servicio de los empleados es pésimo muy poco profesional

Rating:

5.0

Received great service, departing and returning

Rating:

5.0

All was very well done. Excellent customer service.

Rating:

5.0

No thing everting was fine

Rating:

5.0

Stay professional As is

Rating:

1.0

They need to improve customer service it's very ghetto and unprofessional, this uhaul place needs new management

Rating:

4.0

Maybe a bell or some device to notify staff that someone is in the lobby, when they are busy taking care of other store issues that may take them away from the lobby.

Rating:

5.0

Nothing

Rating:

4.0

Everything was good and flowed smoothly. Keep up the great work.

Rating:

3.0

Personnel needs training. Attendant should check the truck in the presence of customer to avoid any disputes, disagreements or mistakes about condition of truck. Not just to leave the key on the counter or humiliate customer.

Rating:

5.0

Always great customer service

Rating:

4.0

Nice

Rating:

5.0

Just continue with the excellent service they provide.

Rating:

5.0

Very friendly staff .

Rating:

1.0

Employees were very ignorant and then when I drop the trailer off wouldn't help me unhook it from my car or anything just walked away

Rating:

1.0

I traveled from Wilmington, DE to Chester, PA to get a pick-up truck because the CSR I made the reservation through said that was the closest U-Haul location that had pick-up trucks available. When I got to the Chester location they told me they had no pick-up trucks available , hadn't had any all day, and wouldn't have any until the next afternoon. I accepted a van instead and made it work. I called the U-Haul toll-free number to lodge my complaint and a case ID# was issued - 3085414. I was told I'd be contacted within 24 hours. That was 4 days ago and I still haven't heard from U-Haul. So much for your guarantee. Not happy.

Rating:

4.0

Customer service was great and I was in and out in no time I was surprised great job

Rating:

3.0

My coupon would not work in their system

Rating:

5.0

Staff was friendly. The process was smooth and easy. Took some stress out of the moving process which was great. It was a really good overall experience. Job well done.

Rating:

4.0

Nothing

Rating:

1.0

No a happy customer! Rude at pick up. No dolly that I reserved! I had to drive 10 minutes to pick one up from another location!! Windshield covered in snow and ICE!!! Took me over 20 minutes to even leave because I cleaned vehicle myself.

Rating:

5.0

I will use again

Rating:

4.0

The lady at the front desk was very professional and polite she answered all my questions and made sure I understood everything

Rating:

5.0

Tina is so compassionate and understanding. She is truly a blessing

Rating:

5.0

Great experience I reserved a Uhaul van and I did mobile check in and the van was ready and the mobile check in was fast and easy. Thanks Uhaul for such a smooth experience!!

Rating:

4.0

Thanks for the great customer service guys!!!

Rating:

4.0

more parking area

Rating:

1.0

I rented the 15-feet box truck on 1/15/2021. The representative only highlighted the mileage and fuel level on the contract for me to verify. I did not realize that he wrote the contract only for 3 hours instead of 24 hours. Later, when I realized later that he only put 3 hours instead of 24 hours, I called the office to inform them of the mistake. They gave me a hard time, and tried to charge me again for another day with the knowledge that they only give me 3 hours instead of 24 hours, and also wanted me to make another down payment. I had to rush to return the truck before close time just to avoid these additional charges they were asking me to pay. Note: My understanding is that U-Haul rental agreement is daily not hourly.

Rating:

1.0

Employees at the front desk were not wearing masks the entire time! Even when I came to return it they didn't not have masks and I believe one of them was the manager I will never return to this location!!

Rating:

4.0

Great customer service

Rating:

5.0

Customer service was excellent and helping me out

Rating:

4.0

The advertising was deceptive. But that had nothing to do with the location. That's uhaul's policy. I wound up Paying almost 4 times more than $19.95

Rating:

5.0

Perfect

Rating:

5.0

Nothing

Rating:

5.0

Neena was just as helpful as the manager Tina, I will continue to use this facility.

Rating:

5.0

Everyone was very helpful and professional. Overall a very good experience.

Rating:

5.0

I was satisfied with UHaul services. The staff was friendly and professional. I never experienced a problem with the storing my belongings.

Rating:

5.0

The pick-up location in Chester was so much better than the terrible location in Crum Lynne where I initially reserved the truck and trailer but found out by accident when I called the location that a trailer was not offered there. So why when I went in person to reserve a truck and trailer did the person who made the reservation accept it???? If I had shown up and there was no trailer, I would have been very angry and walked out and never used U-Haul again. But, because the experience at Chester was extraordinary and the people there were so professional and helpful (especially Tay), that I will go back again and again to that location. Ken Charron (610)544-1070

Rating:

4.0

no problems

Rating:

1.0

The manage, Tina or Linda lied in me when she didn't service me. Our truck we rented on Oct 30 could have cost us our lives and she tells her manage I was rude. I asked for a partial refund on the truck. I like people with manners and good customer service. There was a young lady light skin looks mixed was nice, she needed some assistance but she handled herself well. When I contacted our drop off location and explained to them about my experience he advised me to call Chester where we got the truck from and that she will process our customer complaint, she was rude to him as well, she also was rude to my husband. We want a partial refund on your raggedy truck and the lady in Chester makes it sound like it's our fault when in fact that truck that we had came from NC. We sat in our car and watched her check the gas and mileage and that's it. I believe if she knew that truck just came from a long distance run, why would she offer that truck to us as we were going on a longer distance. I'm highly upset.

Rating:

5.0

Always efficient and friendly

Rating:

5.0

Updated trucks would be nice and help make the experience better. The employee was very nice made the experience pleasant.

Rating:

1.0

First, I reserved it to a nearby location where system showed an available 26ft truck. Then, they called me stating that they changed my pick up location... Which caused me to drive additional 15 miles! On the day of pick up 11/1, it was scheduled at 9 am, I arrived around 8:50 am, 6 more people lined up and after several central calls, the manager came in around 9:35-9:40 I paid 3 men for the labor and this location's unprofessionalism caused my paid workers to wait for 45 mins extra! I am requesting a refund for both labor and extra miles. 90$ for extra pay for labor and miles. email me at fatihgozuacik@gmail.com

Rating:

3.0

Stick to the reservation that was set the first time. I had my reservation changed 4 times because your company did not have any trucks in the location promised.

Rating:

1.0

My initial visit during pick up was excellent. My drop off visit was totally horrible ! The two elder women at the counter become extremely upset and very much so hostile with me when I mentioned my concerns about my vehicle not being maintenance. The oil light came on about 15 mins after I purchased the rental. Had time permitted itself I would have taken back immediately. However I was on my work lunch break. Nonetheless the elderly woman went on to say that vehicle NO LONGER GET OUL CHANGES AND THEY ARE TO SIMPLY RESET THE OIL LIGHT. Welp any educated human on this planet would know without a oil change there is no good engine , without an engine there is no vehicle. Meanwhile she senselessly ramble on with a bunch of unknown common sense. CUSTOMER SERVICE HORRIBLE , INTELLIGENCE ABSOLUTELY NONE, TRUE DEFINITION OF NOT BEING SMARTER THEN AN 5th GRADER.

Rating:

5.0

Quick Service and employees were polite.

Rating:

3.0

Did not open at 7am as posted, waiting for employee to show up. Van smelled like cigarette smoke, needed to be vacuumed out, and had low tire pressure in left front (stopped at Wawa to add air).

Rating:

5.0

Thank you for everything

Rating:

3.0

The manager, Tina, at the Chester site was very helpful and courteous when we had a few billing issues. She was timely in her communications and always willing to help.

Rating:

5.0

Very convenient the staff was very friendly and helpful a overall good experience

Rating:

5.0

After a miserable experience at a Uhaul place in Malvern, I came here and was greeted with excellent customer service and with exactly what I had a reservation for.

Rating:

5.0

Staff friendly

Rating:

5.0

Tina is awesome. I would like to thank her personally for the the personal experience I had with her. She is the person who I would choose to recommend to help anyone. Her customer service is awesome and I appreciated the way that she took time to help me. If it was not for her I would have lost some precious memories. I just wanted to say thank you and God bless. I really hope that yall are paying attention to this lovely lady because she is an asset to you guys. Tina thank you

Rating:

5.0

Tina was very helpful even at 12am when I called her personal number. She means business, I would hire her any day.

Rating:

5.0

Thanks for your help

Rating:

5.0

The manager at this location is an asset to Uhaul . I have had my storage unit for 13 years. She has proven to be professional very knowledgeable and has provided excellent customer service at all times.

Rating:

1.0

Treated aggressively by management and was spoken to unprofessionally. I would never recommend this place! I was in the unit less than one month and bugs was on my things. I moved out immediately!

Rating:

5.0

I love the way you always had acess to the storage

Rating:

5.0

The staff is always pleasant and professional. I will definitely use this location again for all my Uhaul needs.

Rating:

5.0

AWESOME LOCATION

Rating:

5.0

The management and their staff work hard to service any needs and concerns of the customer. I was well pleased with the service and the upkeep of the facilities. I highly recommend this location

Rating:

5.0

The service provided was awesome thank you so much

Rating:

3.0

The staff is polite but need some work on presentation of themselves.

Rating:

5.0

I found Ms Tina very helpful, polite, respectful and always in an energetic individual. It was a pleasure working with her.

Rating:

4.0

Very interested easy process

Rating:

4.0

The staff was always very helpful, we really appreciated it! The only issue we didn't like was when we moved our stuff out we found a dead mouse

Rating:

4.0

I had multiple units (4) I would have liked a discount for having that amount. Now that the rent is increasing I can't afford having that amount. I found the staff to be very nice.

Rating:

5.0

Thank you u haul

Rating:

4.0

Thanking Tina for being such a great manager caring for her customers going above and beyond 😏 Tina your the best Thank you bunches God bless you

Rating:

5.0

Management made me feel very welcome.. Ms. Tina the best and her staff.

Rating:

5.0

I had a great experience with Tina, she's awesome to do business with.

Rating:

5.0

I was unsure of my exact needs and the representative was patient and walked me through options. I definitely appreciated his courtesy.

Rating:

5.0

Just keep doing a great job!!!

Rating:

5.0

Your staff was very helpful and knowledgable. Jacklynn I believe her name was when I called made my Fathers Day with her help on the phone and helping me get a storage unit. Fantastic Team you have.

Rating:

3.0

Very friendly. Computer system unavailable to give codes for spouse access. We have 1 card to share in order to gain access to our locker.

Rating:

5.0

Great customer service and nice environment

Rating:

5.0

They were very supportive to me they care about your merchandise a lot and always work with you when you are in hard ship thank you so much for being there always

Rating:

5.0

My experience with u haul of Chester Pa was outstanding. My needs was met with 100% satisfaction. This u haul dealership is the best on the entire east coast. Thank you to everyone evolved.

Rating:

5.0

Everyone that works this branch has great customer service!!

Rating:

5.0

Always satisfied with services that U-Haul in Chester Township provides. I've used them twice in 20 yrs., and the services are impeccable.

Rating:

1.0

First off my name is spelled incorrectly . I was promised a unit for $89 a month. When I got to the facility A male employee so me there they didn’t have the units available and I paid almost $40 more

Rating:

4.0

Decent place

Rating:

5.0

Mrs. Tina and her staff are very helpful and polite. Excellent service given.

Rating:

5.0

Tina and her staff are great. accommodating and respectful. pleasure to work with.

Rating:

5.0

Knowing Chester from a decade ago I was worried the service would be lacking. However the two people a woman and a young man were VERY helpful and VERY friendly.

Rating:

5.0

I appreciate the interaction of manager and staff.

Rating:

1.0

I reserved online. I was told that my first month would be free and that I would not have to put any fees down. I get there and my total was $120.00. Poor customer service and false advertisement

Rating:

5.0

good customer service

Rating:

3.0

A little expensive, but worth it

Rating:

4.0

I have been a customer for over 15 years and you start to develop a friendship and know the people. The manager Tina and Delante with all the other representatives were exceptional. Will miss them

Rating:

4.0

Could certainly use more lighting among the storage units, and some visible presence of security cameras would certainly be welcome as well. Otherwise clean, well-maintained, and rather secure feeling

Rating:

5.0

This location rocks! 1600 Highland Avenue chester PA was awesome and professional phenomenally. The best customer service I have ever had since I've been dealing with uhaul.

Rating:

1.0

These people don’t even communicate before auctioning your stuff then they email you how much it went for $70 when all that stuff was worth more then .

Rating:

5.0

No. Comment

Rating:

5.0

Thank You Team U-Haul

Rating:

5.0

The staff gave Great customer service

Rating:

5.0

The staff are always so helpful and knowledgeable, they can handle any problem you present them with and do it courteously. I will certainly reach out to U-Haul Chester when I need a storage facility.

Rating:

5.0

The lady that was there the day I got there it was very nice I think she was the manager

Rating:

5.0

Team was great!(Khalil)

Rating:

1.0

Would not come back