Customer Reviews for U-Haul Moving & Storage of Chester

1,872 comentarios

1600 Highland Ave   Chester, PA 19013
(I-95 & Hwy 322)

(610) 494-8226

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(610) 494-8226

1600 Highland Ave
Chester, PA 19013
(I-95 & Hwy 322)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

william y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AKWASI G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY L. 
Clasificación:
4.0

Team members worked well together and were courteous. Great customer service.

MICHELLE J. 
Clasificación:
5.0

Process was easy and reliable. I would definitely rent from here again!

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUTUMN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenn D. 
Clasificación:
3.0

They never email me my receipts

JERON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

Nothing you guys were great thank you

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOD D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LATNEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole A R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANYA F.  |  Overall Experience 
Clasificación:
1.0

This location is very unprofessional, there hasn't been one time that I walked in and was greeted with a hello I always have to wait to even be acknowledged by the staff until after they are done their conversations and shared laughter and showing eachother their phones!! It's absolutely terrible.

DWAYNE C. 
Clasificación:
1.0

When I arrived at this location I was told that I had 5 hours to return my rental when I had originally reserved it for 24 hours. I explained this to the clerk and he just said you better hurry, you have less than 5 hours. No one tried to accommodate or look into what happened. Moving is stressful enough and I didn't realize that my reservation had changed. Just awful customer service. And then when I tried to return the truck after hours the website would not work for me. I did not need all of this added stress! Awful!

Alfredo C. 
Clasificación:
5.0

As far as I'm concerning the service was excellent . The sales rep had another pressing issue that was happening but she still took the time to register me got a rental. I also had to add more time onto my rental and it was very easy to do .

MERCEDES S. 
Clasificación:
5.0

The whole staff was very pleasant and professional! The manager was exceptional!

GREGORY E. 
Clasificación:
3.0

The check engine light was on, and there were 2 other trucks there that the staff claimed was unavailable. This location needs more reliable and available vehicles.

Sarah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIQUE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

Thank y'all for helping me

Desiree S.  |  First Impressions 
Clasificación:
4.0

It was easy to rent and return the vehicle. The truck was in good shape mechanically, but was dirty on the outside.

William B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARON R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEVON K. 
Clasificación:
5.0

Thank y'all

SHENITA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

Nothing stay the same

KIETA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dontae W. 
Clasificación:
3.0

Windshield was dirty/filmy which made it difficult to see when driving toward the sun. I wasn't given a receipt when I returned the van; was told I would get an email. with it. Still no receipt. I have rented from this site before. This was the only time I have made negative comments. All other times were at least satisfactory.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA D. 
Clasificación:
5.0

Very nice and clean!

Vijay M. 
Clasificación:
5.0

Service was great and timely and the employees were friendly made my visit pleasant

LOUISE B. 
Clasificación:
5.0

Ms Tina Murray and her team is pleasant, accommodating, knowledgeable and helpful. The team is aware of the activity and upkeep of the site. Great Job  Tod Duncan

TOD D.  |  First Impressions 
Clasificación:
5.0

This was such an easy process. The gentleman at the counter was helpful and knew exactly what he needed me to do. If I ever have to use a Uhaul again, I'm coming back here!

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

winston S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Carolyn C. 
Clasificación:
1.0

Took long time to get waited on. My agent was on a personal call the entire time with her son about his surgery.

CHERYL W. 
Clasificación:
5.0

Acquiring and moving out of the storage facility was easy, convenient and fast. All of the staff was very friendly, helpful and efficient; I will miss them.

LISA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

NOTHING

Gary W. 
Clasificación:
5.0

The staff is very helpful.

jeaneen d.  |  First Impressions 
Clasificación:
2.0

Cab was grimy and filthy. Had to spend 30 minutes cleaning it out. Door on trailer was not aware and was very difficult to open and close. Tire alignment was off and wipers were worn. Head light on right was dim. Made 12 hour drive very difficult.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaTasha D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

Manager and support staff were informative, courteous and helpful!

Krista W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LAMONT B.  |  Overall Experience 
Clasificación:
3.0

I did not agree with some of the rate changes over the years I've been with the facility. Only after the pandemic is the only rate change that made sense to me. Had some minor issues but foremost part they were resolved with no problem. However the small issues I had to deal with were pretty problematic for me.

VINCENT A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erina R.  |  First Impressions 
Clasificación:
5.0

Very easy in and out

Andrew Z. 
Clasificación:
5.0

The only problem was that I reserved a 10x15 unit on-line and when I arrived I was told that it was NOT available but would have to take two 5x15 units which, although the same square footage, would have cost me about $50 more. Not good. But after loading up the truck and returning to the storage facility they told me they DID have a 10x15 unit for me so all good.

John E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISHNAN N. 
Clasificación:
5.0

Great service

Sean B. 
Clasificación:
5.0

Map of where to find truck on property. One positive comment: I have rented a lot of Uhaul's over the years and this was the best experience (vehicle and customer service) that I have had. The team does a great job.

SEI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD H. 
Clasificación:
4.0

Actually nothing everyone was very professional. They worked as a team and that part I love ❤️

PHYLLIS M. 
Clasificación:
5.0

I was very satisfied with my first experience renting a U-Haul truck. The staff was very knowledgeable and helpful and the transaction went smoothly.

REGINA M. 
Clasificación:
5.0

The manager is always nice patient and very helping love her

KIMEKA J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

KAREN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaimie M. 
Clasificación:
1.0

This was a disaster of an experience. Requested a 20 ft truck one way rental before @ 7:30a a month in advance. Upon moving day, I had learned that they moved me to a 26 foot (in the city) while also changing me to this location from Philadelphia -- without notifying me. Absolutely horrendous customer experience. Also could no longer do a one way and had to return to this location. Will avoid this uhaul at all costs moving forward.

CLINT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEANN W. 
Clasificación:
3.0

It's very expensive and my son saw a mouse.

STACI M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

SAM A. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATASHA M.  |  Overall Experience 
Clasificación:
4.0

Have ALL the equipment that I reserved ONE MONTH IN ADVANCE at the requested pick up location in Malvern PA... AND have it ready first thing in the morning when the store opens!! My move from Eastern Pennsylvania to Eastern Ohio was one of the most stressful moves I have ever made because of the inconvenience of having to get the truck a day earlier than I wanted to insure it was ready first thing in the morning for my moving help. THEN having to drive 30 minutes away to a different location for my auto transport. Both locations were clean and helpful. It is U-Haul as a company in general that I am upset with!!

Rex B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY F. 
Clasificación:
5.0

My overall Uhaul experience was great…especially the staff was very Kind,Couteous, and very Helpful! I will definitely, use them again.

JULIET L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EFRAIN J. 
Clasificación:
1.0

Teach your employees better customer service and how to talk to customers.

Carley K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIERA L. 
Clasificación:
5.0

Tina was great

James K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

All of your staff is absolutely friendly, helpful, kind and the place inside and outside is very clean, well lit up, I felt very safe and secure. Awesome  And the truck was also very clean

Lucy C.  |  First Impressions 
Clasificación:
3.0

Website is terrible. Kept knocking me off. Had to finish inside where staff was great. When I returned the truck, I could not finish. Kept asking me to add photo. Other than website, equipment,pricing and service were great.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARD Z. 
Clasificación:
5.0

I have to say this is by far the best u-Haul I have been to ! I would also like to give a huge thank you to miss TINA THE GM at the Chester u-haul and storage your very kind , helpful and willing to go above and beyond for your customers so thank you for all that you do !!!

brittany m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

janet K. 
Clasificación:
5.0

During this time of craziness, the staff is wonderful!!

PATRICIA M.  |  First Impressions 
Clasificación:
5.0

Excellent experience. Made it plain be back at 8pm or else keep it for the day. That made sense to me & I returned it at 7:55pm. Even tbough he is a Dallas Cowboy fan he was a real good dude.

ALAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERWOOD S. 
Clasificación:
5.0

Everyone did a great job for us, Thanxs.

michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

kayla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda L. 
Clasificación:
5.0

The passenger side mirror was not in good shape. Prior to leaving I went to adjust it and noticed some duct tape on it. As I was driving on the highway it moved to a point where I could not see if anyone was next to me if I changed lanes.

Robert M. 
Clasificación:
5.0

Very respectful & Clean

MARKETA F.  |  First Impressions 
Clasificación:
5.0

The staff were excellent and I would recommend them to anybody at any time. However, my bad experience lies with the fact that I rented the unit which was a 5x6 trailer and was only given return status I could not take it one way and it cost 9 hours of travel time to bring that back I was unaware of that fact until after I had rented it not to mention I wanted an enclosed trailer and I ended up with something that was open.

JOSEPH L. 
Clasificación:
4.0

It was hard to find out truck we walked around in the storage lot 5 minutes before someone drove up and told us we're it was

SHANEKIA H. 
Clasificación:
2.0

El cliente no dejó un comentario.

JAMAL K. 
Clasificación:
5.0

Pleasant atmosphere!

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE B. 
Clasificación:
1.0

The girl that worked there said they had no trucks even though I had a reservation. I had to call main office just to get a van. They had vans it seems the girl just didn't want to do work.

BRIAN B. 
Clasificación:
5.0

The people I dropped the equipment off to were incredibly nice and friendly. The were extremely competent and did a thorough going over of the equipment when I dropped it off.

Brian S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY E. 
Clasificación:
3.0

You need more parking space for returning trucks after hours or a separate parking lot for people who leave there cars there while renting a truck

LAURENCE K. 
Clasificación:
5.0

Tay and Tina are a fantastic team. My truck was ready and they got me out the door quickly and safely. This is the best location in town!

KENNETH C. 
Clasificación:
5.0

Tina and Nelle were the best

JACK R. 
Clasificación:
3.0

My site was changed and time was changed 3 times. Disappointed that when reserving the truck was told the site and truck was good, and then having the changes come was disappointing.

ERNEST D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVAUN H. 
Clasificación:
5.0

Professional Staff and Manager. Knowledgeable and exceptional customer service!

Danielle C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie B. 
Clasificación:
5.0

Nothing it was perfect the staff was great.

WILLIAM O. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Tina and Tay are extremely helpful. I rent trucks 3 times a month. It would be nice to get reward points or discounts on multiple rentals...it would be a nice perk non-profits! Dr. C

CAROLYN C. 
Clasificación:
5.0

I just want to say Lexie is the greatest.She went out of her way to find me a truck that i was desperate for .If i cuould give her a raise i would thank you so much .

Barry H. 
Clasificación:
5.0

The gentleman I dealt with was excellent

Ronisha H. 
Clasificación:
5.0

This was the easiest thing I have done in quite some time. The woman that waited on me was very nice and friendly and there was a man who asked me if I needed any help with putting things in my storage. Great customer service.

DOROTHY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BLANCHE I.  |  First Impressions 
Clasificación:
4.0

Nice

CHARITY G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMASINA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mindy N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

orlando c.  |  First Impressions 
Clasificación:
5.0

AWESOME LOCATION

kelsey j.  |  First Impressions 
Clasificación:
3.0

Very friendly. Computer system unavailable to give codes for spouse access. We have 1 card to share in order to gain access to our locker.

CHERYL T.  |  First Impressions 
Clasificación:
5.0

I appreciate the interaction of manager and staff.

JESSIE B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba