Customer Reviews for U-Haul Moving & Storage of Chester

2,489 reviews

1600 Highland Ave   Chester, PA 19013
(I-95 & Hwy 322)

(610) 494-8226

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(610) 494-8226

1600 Highland Ave
Chester, PA 19013
(I-95 & Hwy 322)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Easy, quick, no fuss

Lindsay Fenton 
Rating:
4.0

Customer did not leave a comment.

Rachael Muldoon 
Rating:
4.0

Customer did not leave a comment.

donna selfridge 
Rating:
5.0

Customer did not leave a comment.

DeQuanah McCommons 
Rating:
5.0

The haul I got had a small hole in the back other then that everything else was ok

Tamara devine 
Rating:
5.0

Customer did not leave a comment.

Neal Leeser 
Rating:
5.0

I never have a problem with storage, I appreciate them always helping when I’m in need to move and trucks are also less expensive then most places

Ebony Bowman  |  Overall Experience 
Rating:
5.0

Due I get one free month.

DAVID CARTER  |  First Impressions 
Rating:
5.0

Great staff always polite and helpful

maylor james  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX VEGUILLA 
Rating:
3.0

Customer did not leave a comment.

Christy Lowrie 
Rating:
4.0

more parking

Lawrence Handy 
Rating:
2.0

Customer did not leave a comment.

Kyle Webb 
Rating:
3.0

There was water puddles in the back of the truck from cleaning prior other than that quick fast

Amanda Achille 
Rating:
4.0

The 24/7 feature didn't work for me so I wasn't able to get my vehicle until the next day when the office opened up

SHACONA HOWIE 
Rating:
4.0

Customer did not leave a comment.

James Jackson 
Rating:
5.0

Great experience …..

KIARA WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

Alvin Butler 
Rating:
5.0

Customer did not leave a comment.

Deborah Humphries 
Rating:
5.0

What Friendly People here. We moved up from the South and boy - us southern folk don't hold a candle to the Northern Hospitality we are receiving.

WILLIAM HEWES 
Rating:
5.0

I can’t think of anything at this time . I had a very good experience with U-haul,

Claudia Williams 
Rating:
5.0

Customer did not leave a comment.

KHANEFAH BOOZER  |  First Impressions 
Rating:
4.0

Thank you for your service

Nakia Freeman 
Rating:
3.0

Customer did not leave a comment.

Nicolas Martinez 
Rating:
5.0

Customer did not leave a comment.

Rod Bradley 
Rating:
2.0

Customer did not leave a comment.

andre tadlock 
Rating:
5.0

Cheap and easy to use

Susan Freeman 
Rating:
5.0

Customer did not leave a comment.

Neal Leeser 
Rating:
5.0

Customer did not leave a comment.

Joe Seiple 
Rating:
5.0

Keep up the good work!

BERNARD BUONRCNORE 
Rating:
5.0

I rent pretty often and always be taken care of of property

mcarthur vickers 
Rating:
5.0

Customer did not leave a comment.

THOMAS RICHES 
Rating:
5.0

Very good staff

ROBERT ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTINA IGNACIO 
Rating:
5.0

Customer did not leave a comment.

Gail Broomall 
Rating:
3.0

Overall there was nothing wrong with the locations. My only issues are that the trailer for my car broke and some service representative kept calling me while I was driving even though it was resolved with another representative. Then I received an email today for another charge for the trailer being dropped off at wrong location. How about you pay for my hotel stay that your trailer couldn't keep the trip. I refuse to pay that invoice and if you charge my card I will dispute.

JOHN RAFFERTY 
Rating:
2.0

Better customer service. I have not yet been reimbursed for the unused mileage I paid for. I am overcharged roughly $100.00 and would like to know when I be reimbursed. Poor customer service representatives made my experience bad.

Larry Hice 
Rating:
2.0

Customer did not leave a comment.

anyea davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olivia whye 
Rating:
4.0

Customer did not leave a comment.

Francis Salvadore 
Rating:
5.0

Customer did not leave a comment.

Alex Torres 
Rating:
5.0

Customer did not leave a comment.

ANDREW ADAMS 
Rating:
5.0

Staff was helpful

Kendale Thomas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Platt  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennifer Orr 
Rating:
5.0

Great customer service

Roland Hice 
Rating:
5.0

Customer did not leave a comment.

MATTHEW CHAPIN 
Rating:
5.0

Very professional!!

William Staton 
Rating:
5.0

Customer did not leave a comment.

Lizbeth valles 
Rating:
5.0

The customer service was phenomenal very helpful, kind and most of all understanding and patient❤️🙌

HELEN CURRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE PARKER 
Rating:
5.0

No

Sidney Savoy  |  First Impressions 
Rating:
4.0

Very professional staff

Elliott Bradley 
Rating:
5.0

Customer did not leave a comment.

JOSE RICO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Phillips 
Rating:
5.0

Customer did not leave a comment.

Keyon White 
Rating:
5.0

Everything went great thank you for your service.

olivia whye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyon White 
Rating:
5.0

Customer did not leave a comment.

WALTER FORMAN  |  Overall Experience 
Rating:
5.0

Tina, The agent at the front desk was very professional and nice! Great customer service!

Shawn Bell 
Rating:
5.0

Customer did not leave a comment.

Thomas Tunaitis 
Rating:
5.0

The management and staff was friendly courteous , plus they went above and beyond to make me satisfied with ordering the truck, and I would recommend anyone who would like to go to this site and rent a U-Haul

victoria lugay 
Rating:
5.0

Customer did not leave a comment.

Shacona Howie 
Rating:
5.0

Customer did not leave a comment.

DeJuan Eaves 
Rating:
5.0

Very happy with service

Piotr Stasiak 
Rating:
4.0

The manager Tina was always so helpful and willing to help me find a solution to the issues that I was having throughout the years. She was very compassionate and sensitive to my needs at the time. I would really like to thank her so much for all that she's done for me

Donna Price-Grasty  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rainier Arias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH CAPALDI 
Rating:
5.0

Customer did not leave a comment.

SCOTT HARRISON 
Rating:
5.0

Just keep doing what you doing

ronald evans 
Rating:
5.0

Danny and Phil was outstanding! They had a lot of customers due to the fact that they are the only ones in about a 30 mile radius that is open on Sunday. However, they were fast and provided great customer service.

Adibah Kinder  |  First Impressions 
Rating:
5.0

Have more larger trucks available at this location.

Timothy Barnes 
Rating:
5.0

Nelly was awesome as well as beautiful 😩😩😍😍 Ms Tina is awesome as usual…would definitely recommend this location …

NIEFIECE IRVING 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Covert 
Rating:
5.0

Customer did not leave a comment.

Marcus Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENINA HOOD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert herbus  |  Overall Experience 
Rating:
5.0

The young lady was very helpful. We arrived a little late for our pick up. But, that was not a problem. For some reason I was reserved for two vans in error. The agent helped me reschedule, copies my license, etc. with a smile as she helped. All the staff was engaging. Thank you for a pleasant experience Grace and peace Dr. C.

Carolyn Collins 
Rating:
3.0

I did not ask for insurance and clearly stated I don’t want. It took multiple time for him to take it out and said he took it out. In the bill it shows.

Raja Thiagarajan 
Rating:
5.0

Customer did not leave a comment.

Trevor Knobler 
Rating:
5.0

Friendly customer service

WILLIAM WEST 
Rating:
5.0

The employees at this site is very nice and very helpful

Thomas Wayne 
Rating:
5.0

Maintenance on vehicles, ABS light on, traction control light on, wobble in steering

Timothy Beckett 
Rating:
5.0

Customer did not leave a comment.

lawrence price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Cooper 
Rating:
3.0

No one was around, after waiting 5 minutes I decided to put keys in dropbox

Richard Roediger 
Rating:
5.0

Customer did not leave a comment.

RAYMOND SMITH 
Rating:
5.0

Customer did not leave a comment.

Keiryk Polanco 
Rating:
4.0

Customer did not leave a comment.

Nisheema Green 
Rating:
5.0

Customer did not leave a comment.

Lamarr Brooks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JONTELLE SMOAK  |  First Impressions 
Rating:
5.0

Daniel was so polite, professional & understanding we unfortunately got threatened by the Caucasus police officer to move your Uhual truck off the block or they would tow your truck so we never got to use it or or put none of our household belongings in it! The hate crimes that my daughters n I have been receiving from several other inside connections n abandonment has pushed us to move out from this area. Daniel thank you for your love & support as my daughters and I are being beaten down n we are HURTING IN OUR HEARTS! We have NO WHERE TO GO NOW N WE WILL BE HOMELESS! Keep us in Prayer! Our Faith in JESUS WILL BRING US Through!

michele hudson 
Rating:
4.0

Customer did not leave a comment.

Latifa muhammad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamika thornton 
Rating:
5.0

Nothing that I can think of. Service was great. I believe the desk person was Nelly (I’m bad with names) and she was a pleasure to work with. Wish more service people could have her personality and people skills. I will highly recommend this location in the future.

Theresa Lacinski 
Rating:
4.0

Customer did not leave a comment.

Allyssa Antonelli 
Rating:
5.0

Everything was perfect

charles roten 
Rating:
1.0

This was literally the worst experience ever. I’ve rented from U-Haul multiple times and have never had an experience like this. The employees were absolutely disrespectful and ignorant, almost like I was bothering them by my existence. When I walked in to get my rental the two women at the front desk looked at me and then completely ignored me and went back to playing on their phones. It was about 1minute of me standing there for them to finally acknowledge me . The entire time during checkout both employees were nonverbal towards me and were to busy on their cellphone cursing at her boyfriend and acting rude while the other employee repeatedly yelled I hate this fuckin job and place . My truck also wasn’t the cleanest and had a low front tire that I had to stop and fill with air. I’ve been a long time customer and this experience was so bad I’ll probably never return.

Rob Leto 
Rating:
5.0

Staff was great . Help was fast in and out with van

MICHAEL MCMANUS 
Rating:
5.0

Customer did not leave a comment.

URSULA SMITH  |  Overall Experience 
Rating:
5.0

Thank you so much for all your help. I appreciate you. If my husband was alive he would be mad at me but he would understand why I did what I did.

Carl Gaston  |  Overall Experience 
Rating:
5.0

Great customer service, very friendly people Thank you

Louis Fedele 
Rating:
5.0

Customer did not leave a comment.

OLUMUYIWA OJO 
Rating:
5.0

Great customer service

mary hubbard 
Rating:
5.0

Customer did not leave a comment.

Joseph Cooper 
Rating:
5.0

Dani and her coworker where very friendly, helpful and efficient.

Jennifer Fagan 
Rating:
3.0

Customer did not leave a comment.

michale laderer 
Rating:
4.0

Customer did not leave a comment.

James Singleton  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nykole Broadnax 
Rating:
5.0

Customer did not leave a comment.

Nabree Peeples 
Rating:
5.0

When returning vehicle why is final receipt never sent email. I constantly have to call customer service to get one sent to me

Neal Leeser 
Rating:
5.0

Customer did not leave a comment.

SHAKITA ROBINSON  |  First Impressions 
Rating:
5.0

I didn’t catch her name by the employee was very polite and friendly

Taiyana Dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Herbert 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE GUY 
Rating:
5.0

Staff here was awesome. So kind and helpful! Wish I knew their names … it was a man and a woman.

michael cradler 
Rating:
5.0

Customer did not leave a comment.

CHARLENE WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON WILSON 
Rating:
5.0

Customer did not leave a comment.

JOHN CICALA 
Rating:
5.0

Keep doing what you do.

Clifton Gibson 
Rating:
5.0

Excellent service

revolution washington 
Rating:
5.0

My uhaul is the BEST!!!. Everyone should rent from my uhaul. 😎

Gwen Gary  |  First Impressions 
Rating:
1.0

They charged me twice.

Keiryk Polanco 
Rating:
5.0

Customer did not leave a comment.

jasmine mcculloch 
Rating:
1.0

Customer did not leave a comment.

Amanda Achille 
Rating:
3.0

Customer did not leave a comment.

STEPHEN LESTER  |  Overall Experience 
Rating:
5.0

Excellent service. Staff was awesome

marva bowman 
Rating:
5.0

Phil is so nice make sure everything was good with my rant

Mohamed Ahmed 
Rating:
4.0

Everything was great.

David Tillman 
Rating:
3.0

Customer did not leave a comment.

LAURENCE MCCALL 
Rating:
5.0

Customer did not leave a comment.

Traci Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Watkins 
Rating:
5.0

Tina the manager is amazing, goes out a her way to make u feel welcome , n explains in detail about the unints,

alicia thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARA LOGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danisha Butler  |  Overall Experience 
Rating:
1.0

Great job!

Amos Ward  |  First Impressions 
Rating:
4.0

Every time I use this uhaul location always a ys a good experience. I used for storage recently for maybe 6 months was good. The unit 639 my unit needs the sliding door oiled again hard to move up and harder to pull down. Thank you Joanne stevens

joanne stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenay Holland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIE BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Perry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamal Rideout  |  Overall Experience 
Rating:
5.0

I love Tina! She’s so accommodating and always shows a sense of urgency for the needs of the customers!

Wadia ahmad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Lynn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMARILYS SANCHEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamal Rideout  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Roberts  |  Overall Experience 
Rating:
5.0

Tina and her staff are excellent with customer care and facility maintenance I would highly recommend the location to anyone looking for storage in a clean secure safe and friendly environment.

CARLTON CARROLL  |  Overall Experience 
Rating:
5.0

Thank you for your excellent service!!!

NADINE BRATCHER  |  Overall Experience 
Rating:
3.0

Make sure that all trucks glass front glass and mirrors are clean for the customer.

KELSEY Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elease elam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Silver  |  First Impressions 
Rating:
5.0

The representative I spoke with at the Chester location was extremely knowledgeable and helpful.

Ayana Griggs  |  First Impressions 
Rating:
5.0

Keep up the good work change nothing if you do change it for the better as far as I'm concerned right now is perfect

winston Scott  |  Overall Experience 
Rating:
5.0

Tina was helpful and she cared to give us an excellent smooth moving experience with storage and truck..

Carmen Rivera  |  First Impressions 
Rating:
5.0

Really pleased with the workers at U haul

RACHEL HENDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORIS TURNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY FOSTER  |  First Impressions 
Rating:
5.0

Mrs Tina and the gang always take care of my needs, from the trucks to now needing storage.

Alex Laroche  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar Sample  |  First Impressions 
Rating:
5.0

This facility is clean and well maintained the staff is friendly and helpful.

Robert Laws  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Fenderson  |  First Impressions 
Rating:
5.0

Tina the manager was extremely welcoming and professional

Dawn Masterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEANDRA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judith ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKETA IRVING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erina Ray  |  Overall Experience 
Rating:
5.0

Thank u very much Tina

Dawn Powell  |  Overall Experience 
Rating:
5.0

Mrs. Tina is the kindest, most caring, sincere manager I’ve ever came in contact with! She definitely goes above and beyond to make sure her customers are happy even when her whole world seems like it’s crashing around her! My prayers are with her and her family during this difficult time and I pray God sends every blessing he has in store for her her way! Thank you for all that you did for me to make sure I didn’t loose everything that I have ever owned. Keep being amazing and don’t work too too hard especially during this time! Sending much love positivity strength and good energy your way!

BRITTANY LOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Afiya Green  |  Overall Experience 
Rating:
3.0

Staff seemed liked they had an attitude on the phone

Rashene Evans  |  Overall Experience 
Rating:
5.0

Had my belongings in storage here for a year and half and have no complaints

Alisha McElwee  |  Overall Experience 
Rating:
5.0

Excellent

JAMES TILLERY  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Julia Atkinson  |  First Impressions 
Rating:
5.0

The staff is awesome!!

PATRICIA MCDONOUGH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelsey johns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CELESTE OWENS  |  First Impressions 
Rating:
5.0

Customer service was excellent. She went above her duties by helping us along the way. I'm very thankful for that.

Latifa muhammad  |  First Impressions 
Rating:
5.0

Ms. Tina runs a tight ship over there! She is the best manager I have ever come in contact with! She’s so nice and always willing to help when she can! She makes sure you are safe and satisfied with anything you get from her store! If she doesn’t have what you’re looking for she’ll go out of her way to find it at another location! As long as I’m in pa I will always go to her store first! If I decide to move I’m taking her with me lol she deserves a huge raise and any rewards the company may offer! Thank you ms Tina for being the amazing woman you are! You know I’m crying as I type this up!!! Now she’ll really know who this is lol Thank you thank you thank you for all you do!

BRITTANY LPOER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaffar Green  |  First Impressions 
Rating:
1.0

TINA MURRAY IS AN EVIL OLD MISERABLE B**** WHOM NEED MENTAL HELP

Keviesha henson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

germaine mcdaniel   |  First Impressions 
Rating:
5.0

The service is superb the manager is highly professional kind and helpful!

MAFALDA THOMAS-BOUZY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Padron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BOBBITT  |  First Impressions 
Rating:
5.0

Mrs. Tina and her crew are just amazing very polite and welcoming. The go the extra mile to insure that your experience is the Best on. Thanks uhaul for making my first purchase the best one.

Seretha Germany  |  First Impressions 
Rating:
5.0

The staff were always respectful and professional.

ROBYN RILEY  |  Overall Experience 
Rating:
5.0

Friendly people

lamar Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keneasha Porterfield  |  Overall Experience 
Rating:
3.0

Very convenient, right off highway

Cynthia Washington  |  Overall Experience 
Rating:
5.0

Quick friendly service by knowledgeable staff made the process quick and stress free. Thanks U-Haul staff....

Peter Pincura  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONIA THOMAS  |  First Impressions 
Rating:
5.0

I have to say the staff is great & do there best to help you with any accommodations. That something that you don’t see much these days.

Darnell Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew McMenamin  |  Overall Experience 
Rating:
5.0

I'm not happy about the rates increasing like they do. Storage is becoming like having a mortgage. Please reduce the rates.

CALVIN CHURCH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sakina stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cynthia mcduffy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Harley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marisa Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharnei Thompson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Khrystine Hudnell  |  Overall Experience 
Rating:
4.0

Love the manager and praying that y’all stop playing in her face about her equipment and trucks! She’s working hard..don’t make it harder on her!

Wadia ahmad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamyra Pratt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

latisha mckinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WESLEY SULLIVAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMASINA AVANS  |  Overall Experience 
Rating:
5.0

My experience with U-hual was excellent and the staff were friendly,courtesy and very professional especially Charnell and Tina. I look forward to doing business again with U-hual and recommending family and friends,,,,

BARRY JACKSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADISA KARADE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAGIRIVES JOHNSON  |  First Impressions 
Rating:
5.0

No better place than them

jamar pyatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacey dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADISA KARADE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Ruffing  |  First Impressions 
Rating:
5.0

The representatives are courteous and informative always a pleasure in Chester PA

Stephanie Mathieu  |  Overall Experience 
Rating:
5.0

Thanks for your service over the years! It was a pleasure working with your staff.

DELTA SIGMA THETA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane Nowell  |  Overall Experience 
Rating:
2.0

My rent was due on the 6th of the month. I moved out in the 11th but still had to pay for the entire month. I had storage in two other facilities at the same time (not U-Haul) and both facilities pro rated my monthly rent since I did not stay the entire month. I will NEVER use UHaul storage again. UHaul should ABSOLUTELY pro rate your rent when you leave.

John Evans  |  Overall Experience 
Rating:
5.0

The best storage around. Friendly staff,,,,

ROSALINE BANGURA  |  First Impressions 
Rating:
5.0

Keep up the great work

CLAREN THOMAS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHERYL GAMBLE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william yates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AKWASI GAMBLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOD DUNCAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TANYA FLOWERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT campbell  |  Overall Experience 
Rating:
5.0

Thank y'all for helping me

Desiree Staten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARON ROBINSON-CHILDS  |  Overall Experience 
Rating:
5.0

Ms Tina Murray and her team is pleasant, accommodating, knowledgeable and helpful. The team is aware of the activity and upkeep of the site. Great Job 👍👍👍 Tod Duncan

TOD DUNCAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

winston Scott  |  First Impressions 
Rating:
5.0

Acquiring and moving out of the storage facility was easy, convenient and fast. All of the staff was very friendly, helpful and efficient; I will miss them.

LISA TONKINSON  |  Overall Experience 
Rating:
5.0

The staff is very helpful.

jeaneen duncan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTasha Dotson  |  Overall Experience 
Rating:
5.0

Manager and support staff were informative, courteous and helpful!

Krista Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAMONT BENTON  |  Overall Experience 
Rating:
3.0

I did not agree with some of the rate changes over the years I've been with the facility. Only after the pandemic is the only rate change that made sense to me. Had some minor issues but foremost part they were resolved with no problem. However the small issues I had to deal with were pretty problematic for me.

VINCENT ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erina Ray  |  First Impressions 
Rating:
5.0

The only problem was that I reserved a 10x15 unit on-line and when I arrived I was told that it was NOT available but would have to take two 5x15 units which, although the same square footage, would have cost me about $50 more. Not good. But after loading up the truck and returning to the storage facility they told me they DID have a 10x15 unit for me so all good.

John Evans  |  First Impressions 
Rating:
5.0

The manager is always nice patient and very helping love her

KIMEKA JOHNSON  |  Overall Experience 
Rating:
3.0

It's very expensive and my son saw a mouse.

STACI MILLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATASHA MCKOY  |  Overall Experience 
Rating:
5.0

Tina runs a tight ship down there on Highland Ave, I will always use this facility for all my rental and storage needs.

william browne  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

moniqua holliday  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daaiyah R SMITH  |  Overall Experience 
Rating:
5.0

The staff was pleasant I think the manager name is Tina? not for sure tho, but she was very pleasant and helpful.. I hope I got the right name, cause I want to give credit were credit is due🤗

darvina saucier  |  Overall Experience 
Rating:
5.0

Tina was great

James Kennedy  |  First Impressions 
Rating:
5.0

All of your staff is absolutely friendly, helpful, kind and the place inside and outside is very clean, well lit up, I felt very safe and secure. Awesome 👍😀💛 And the truck was also very clean

Lucy Cianfarini-lomas  |  First Impressions 
Rating:
5.0

I have to say this is by far the best u-Haul I have been to ! I would also like to give a huge thank you to miss TINA THE GM at the Chester u-haul and storage your very kind , helpful and willing to go above and beyond for your customers so thank you for all that you do !!!

brittany murray   |  First Impressions 
Rating:
5.0

Great team!!

PATRICIA MCDONOUGH  |  Overall Experience 
Rating:
5.0

During this time of craziness, the staff is wonderful!!

PATRICIA MCDONOUGH  |  First Impressions 
Rating:
5.0

Very respectful & Clean

MARKETA FRISBY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRAH KANE  |  Overall Experience 
Rating:
5.0

Professional Staff and Manager. Knowledgeable and exceptional customer service!

Danielle Clifton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Diamond  |  Overall Experience 
Rating:
5.0

I would recommend the U-HAUL to my family and friends I've always used U-Haul for all my storage needs with no problem thank you for your service and to the staff thank you for everything until next time all be safe have a blessed day

gale freeman  |  Overall Experience 
Rating:
3.0

Some of the staff seemed very lazy while others were working hard. Had to buy 2 locks because the key broke off into the 1st lock.

Mike Miller  |  Overall Experience 
Rating:
5.0

Great and helpful im greatly thankful

LISA COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEON PATTERSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRI INGRAM  |  Overall Experience 
Rating:
5.0

This was the easiest thing I have done in quite some time. The woman that waited on me was very nice and friendly and there was a man who asked me if I needed any help with putting things in my storage. Great customer service.

DOROTHY MCNICHOL  |  First Impressions 
Rating:
5.0

Best storage in PA!

Michael Levesque  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Wooten  |  First Impressions 
Rating:
5.0

Sorry for the inconvenience, keep up the great services!

LORETTA DUNMORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLANCHE IRVING  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN WRIGHT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeisha Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD DUNCAN  |  Overall Experience 
Rating:
5.0

The manager at the Chester facility Ms. Tina is very professional proficient in her job always a pleasure to deal with her.

MAFALDA THOMAS-BOUZY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARYELLEN RILEY  |  Overall Experience 
Rating:
4.0

Nice

CHARITY GILBERT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMASINA AVANS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

palmer wingfield  |  First Impressions 
Rating:
5.0

Tina is so compassionate and understanding. She is truly a blessing

DONNA PRICE-GRASTY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA PRICE-GRASTY  |  First Impressions 
Rating:
4.0

Thanks for the great customer service guys!!!

Kashief Mcmillan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAPRICE LOCKLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Wright  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brian wright  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jontelle Smoak  |  First Impressions 
Rating:
5.0

Neena was just as helpful as the manager Tina, I will continue to use this facility.

william browne  |  First Impressions 
Rating:
5.0

I was satisfied with UHaul services. The staff was friendly and professional. I never experienced a problem with the storing my belongings.

tyra starr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra JOHNSON  |  First Impressions 
Rating:
5.0

Thank you for everything

JOSE COTTO  |  Overall Experience 
Rating:
3.0

The manager, Tina, at the Chester site was very helpful and courteous when we had a few billing issues. She was timely in her communications and always willing to help.

WIDNER UNIVERSITY  |  Overall Experience 
Rating:
5.0

After a miserable experience at a Uhaul place in Malvern, I came here and was greeted with excellent customer service and with exactly what I had a reservation for.

Rachael Woods  |  First Impressions 
Rating:
5.0

Staff friendly

CHRIS GRADY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert chandler jr.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mindy Nguyen Balli  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela Tull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADISA KARADE  |  Overall Experience 
Rating:
5.0

Tina is awesome. I would like to thank her personally for the the personal experience I had with her. She is the person who I would choose to recommend to help anyone. Her customer service is awesome and I appreciated the way that she took time to help me. If it was not for her I would have lost some precious memories. I just wanted to say thank you and God bless. I really hope that yall are paying attention to this lovely lady because she is an asset to you guys. Tina thank you

CHANTEL BIVENS  |  Overall Experience 
Rating:
5.0

Tina was very helpful even at 12am when I called her personal number. She means business, I would hire her any day.

Adrian Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELIJAH THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

orlando caulk  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

toya hunter  |  Overall Experience 
Rating:
5.0

Thanks for your help

Chiantay Brown  |  First Impressions 
Rating:
5.0

The manager at this location is an asset to Uhaul . I have had my storage unit for 13 years. She has proven to be professional very knowledgeable and has provided excellent customer service at all times.

SHIRELLE MASON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DASHONA GRANT  |  Overall Experience 
Rating:
1.0

Treated aggressively by management and was spoken to unprofessionally. I would never recommend this place! I was in the unit less than one month and bugs was on my things. I moved out immediately!

Cindy Holmes  |  Overall Experience 
Rating:
5.0

I love the way you always had acess to the storage

SHAMEA COLLIER  |  Overall Experience 
Rating:
5.0

The staff is always pleasant and professional. I will definitely use this location again for all my Uhaul needs.

MARY CLARK  |  Overall Experience 
Rating:
5.0

AWESOME LOCATION

kelsey johns  |  First Impressions 
Rating:
5.0

The management and their staff work hard to service any needs and concerns of the customer. I was well pleased with the service and the upkeep of the facilities. I highly recommend this location

FARID RASOOL  |  Overall Experience 
Rating:
5.0

The service provided was awesome thank you so much

Stephanie mathieu  |  First Impressions 
Rating:
3.0

The staff is polite but need some work on presentation of themselves.

Jahshuna Govens  |  Overall Experience 
Rating:
5.0

I found Ms Tina very helpful, polite, respectful and always in an energetic individual. It was a pleasure working with her.

pamela wilson  |  Overall Experience 
Rating:
4.0

Very interested easy process

Michele armstrong  |  Overall Experience 
Rating:
4.0

The staff was always very helpful, we really appreciated it! The only issue we didn't like was when we moved our stuff out we found a dead mouse

Phillip Rollman  |  Overall Experience 
Rating:
4.0

I had multiple units (4) I would have liked a discount for having that amount. Now that the rent is increasing I can't afford having that amount. I found the staff to be very nice.

edith cleveland  |  Overall Experience 
Rating:
5.0

Thank you u haul

Sheri Myers  |  First Impressions 
Rating:
4.0

Thanking Tina for being such a great manager caring for her customers going above and beyond 😏 Tina your the best Thank you bunches God bless you

dora miles  |  Overall Experience 
Rating:
5.0

Management made me feel very welcome.. Ms. Tina the best and her staff.

Kenneth Wilson sr  |  Overall Experience 
Rating:
5.0

I had a great experience with Tina, she's awesome to do business with.

terry russell  |  First Impressions 
Rating:
5.0

I was unsure of my exact needs and the representative was patient and walked me through options. I definitely appreciated his courtesy.

Adrienne Gordy  |  First Impressions 
Rating:
5.0

Just keep doing a great job!!!

LORETTA GRAY  |  Overall Experience 
Rating:
5.0

Your staff was very helpful and knowledgable. Jacklynn I believe her name was when I called made my Fathers Day with her help on the phone and helping me get a storage unit. Fantastic Team you have.

brian heslip  |  First Impressions 
Rating:
3.0

Very friendly. Computer system unavailable to give codes for spouse access. We have 1 card to share in order to gain access to our locker.

CHERYL THOMAS  |  First Impressions 
Rating:
5.0

Great customer service and nice environment

Jahshuna Govens  |  First Impressions 
Rating:
5.0

They were very supportive to me they care about your merchandise a lot and always work with you when you are in hard ship thank you so much for being there always

Johnetta Ricketts  |  Overall Experience 
Rating:
5.0

My experience with u haul of Chester Pa was outstanding. My needs was met with 100% satisfaction. This u haul dealership is the best on the entire east coast. Thank you to everyone evolved.

rev. Antone Hackett  |  First Impressions 
Rating:
5.0

Everyone that works this branch has great customer service!!

brittany feaster  |  Overall Experience 
Rating:
5.0

Always satisfied with services that U-Haul in Chester Township provides. I've used them twice in 20 yrs., and the services are impeccable.

gale jones  |  Overall Experience 
Rating:
1.0

First off my name is spelled incorrectly . I was promised a unit for $89 a month. When I got to the facility A male employee so me there they didn’t have the units available and I paid almost $40 more

Dionnia Dixon  |  First Impressions 
Rating:
4.0

Decent place

COLLEEN COOLEN  |  Overall Experience 
Rating:
5.0

Mrs. Tina and her staff are very helpful and polite. Excellent service given.

veneer holmes-sanogo  |  First Impressions 
Rating:
5.0

Tina and her staff are great. accommodating and respectful. pleasure to work with.

Chazz Bjanes  |  Overall Experience 
Rating:
5.0

Knowing Chester from a decade ago I was worried the service would be lacking. However the two people a woman and a young man were VERY helpful and VERY friendly.

Jennie Mills  |  First Impressions 
Rating:
5.0

I appreciate the interaction of manager and staff.

JESSIE BROWN  |  First Impressions 
Rating:
1.0

I reserved online. I was told that my first month would be free and that I would not have to put any fees down. I get there and my total was $120.00. Poor customer service and false advertisement

Tanea Stokes  |  First Impressions 
Rating:
5.0

good customer service

PIERRE BAKER  |  Overall Experience 
Rating:
3.0

A little expensive, but worth it

Shenequa Smalls  |  Overall Experience 
Rating:
4.0

I have been a customer for over 15 years and you start to develop a friendship and know the people. The manager Tina and Delante with all the other representatives were exceptional. Will miss them

DARESHIA MCCOY  |  Overall Experience 
Rating:
4.0

Could certainly use more lighting among the storage units, and some visible presence of security cameras would certainly be welcome as well. Otherwise clean, well-maintained, and rather secure feeling

Austin Morris  |  Overall Experience 
Rating:
5.0

This location rocks! 1600 Highland Avenue chester PA was awesome and professional phenomenally. The best customer service I have ever had since I've been dealing with uhaul.

SHAMARIAH YEHUDAH  |  Overall Experience 
Rating:
1.0

These people don’t even communicate before auctioning your stuff then they email you how much it went for $70 when all that stuff was worth more then .

LAMYRA MINGLEDOFF  |  Overall Experience 
Rating:
5.0

No. Comment

Joyce Clemmons  |  Overall Experience 
Rating:
5.0

Thank You Team U-Haul

MARINA RIVERA  |  Overall Experience 
Rating:
5.0

The staff gave Great customer service

Larry Snow  |  Reservation 
Rating:
5.0

The staff are always so helpful and knowledgeable, they can handle any problem you present them with and do it courteously. I will certainly reach out to U-Haul Chester when I need a storage facility.

william browne  |  Overall Experience 
Rating:
5.0

The lady that was there the day I got there it was very nice I think she was the manager

CHARM BISHOP  |  Overall Experience 
Rating:
5.0

Team was great!(Khalil)

shaheena ahmed  |  Overall Experience 
Rating:
1.0

Would not come back

william jones  |  Overall Experience 
Rating:
1.0

Rat poop was everywhere and bit they my clothes and shoes and wood on my chairs

Gieselle Brown  |  Overall Experience 
No reviews have been submitted for this location.

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