Customer Reviews for U-Haul Moving & Storage of Charter Oaks

3,290 comentarios

1961 E Covina Bl   Covina, CA 91724
(W Of Sunflower)

(626) 332-6215

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 332-6215

1961 E Covina Bl
Covina, CA 91724
(W Of Sunflower)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ariel a.  |  First Impressions 
Clasificación:
5.0

The person in charge today was very helpful, courteous, and worked efficiently to help with a speedy transaction.

Brett P. 
Clasificación:
3.0

Please explain the contract and explain to customer what time the unit needs to be back instead of telling the customer it needs to be back before 7 and then charging customer for an extra day

eddy R. 
Clasificación:
3.0

The gas tank was on empty and they asked me to put gas in it. I put $20 worth of gas in it and they only gave me back $10 even though I gave them the receipt.

Joel D. 
Clasificación:
5.0

Although it was late on a Sunday when we walked in, the Staff was Very friendly helpful and smiling which certainly improved My day!

kenneth james m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIANTE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew V. 
Clasificación:
5.0

Fast service during drop off.

edgar B. 
Clasificación:
5.0

Absolutely nothing. I've always had a great experience at this location.

Jeff Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia A. 
Clasificación:
5.0

Na

Sylvia A. 
Clasificación:
4.0

The truck and service were satisfactory to my moving needs.

Brian H. 
Clasificación:
5.0

Other then the cost being too high, everything went well

Michelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

So far the people that works there are all kind and helpful. It's 5 stars experience

RENALTO G. 
Clasificación:
2.0

This U Haul facility at 1961 E Covina Blvd has an outstanding customer service staff. The only reason I wasn't satisfied and didn't give this review a 5 star is that they have 1 staff employee & the store manage, that will not go beyond their scope to get you an answer or to satisfy their customers' need. Had to end up contacting the company President to resolve my issue, when it should have been properly handled by the manager. Overall, the issue was resolved and I'm happy with the outcome, but the staff will not listen to reason nor do they care about any billing concerns.

Lydia G.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Tommy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

dane W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garth N. 
Clasificación:
3.0

We were under the impression we were going to get a certain type of towing system only to find out that the location didn't have the two wheel towing bar therefore we were charged for the four wheel towing bar. Again, we were told originally that this location had the appropriate Tobar and at the end of the day when we really needed to get this truck to go on our merry way we were told that they don't have that toy bridge. I feel that was a little deceptive. There's a big difference in the amount of towing with a two front wheel as opposed to the total towing ramp which we were forced to rent.

Jill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel E. 
Clasificación:
5.0

This place rocks! I send my friends and family here all the time and every single time we get exceptional service. The employees here are pro, polite, and efficient! All the workers are capable and come in different shapes and sizes just like their truck fleet. I give this location 10 golden eggs/ out of 5 magic beans. Would rent again

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin F. 
Clasificación:
5.0

always great service

Renee G. 
Clasificación:
5.0

Suspension and alignment were not good and should be reviewed. Personnel at this location are AMAZING!

WENDY S. 
Clasificación:
5.0

The two guys had very good customer service thank you

kim D. 
Clasificación:
5.0

Great experience.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY R. 
Clasificación:
1.0

Very bad customer service, equipment rented in very poor condition, side mirrors were loose and we're moving all over the place while driving, which is very dangerous. When I drop it off and I told the U-Haul representative about the mirrors, he said “ it's fine, they just need to be tightened, which I replied, no it's not fine because I had to drive the truck like that and I couldn't see a thing, since the mirrors were moving all over the place, then he just smirked and walked away. Also the mileage was way to hight, as if the truck is rigged to charge for more miles, they said I drove 145 miles which is not accurate, I used the truck to do some deliveries and to my calculations, I only drove 95 miles. I had issues before but I just kept giving chances, but there was always issues, with both customer service and equipment. I know this is a franchise because I seen the owner there before and it seems like they don't take care of their equipment and they definitely don't believe in good customer service.

Leonel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marta M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
5.0

The crew was awesome and everything worked perfectly!

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis F. 
Clasificación:
5.0

Friendly staff. Checking in and out was a breeze. Will definitely continue to come to this location.

Kayla G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Your staff was incredible. I showed up, one guy took my info while the other pulled the truck around with additions to save me time.

Ike G. 
Clasificación:
5.0

Awesome 👌

Willy T. 
Clasificación:
5.0

I am confident that the excellent standard of will prevail each I visit this U-Haul location

Ricardo P. 
Clasificación:
5.0

Thank you. I'm sure I will use your storage facilities again in the near future.

Juanita H.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly and helpful. Uhaul's (new) app makes it even easier to rent from. We've used this Covina location for our trailer and truck needs for years.

Vikki C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen L. 
Clasificación:
5.0

Always great service!!!!equipment is always up to par!!!thank u u-Haul….Till we meet again….

Lawrence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
5.0

Outstanding

Michael Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA S. 
Clasificación:
3.0

I drive to Riverside and back, even doing the commute daily for 10 years. I drive the truck to Riverside and back, should have been less than 80 miles round trip… again, I do this daily. However, when I returned the truck, I was informed that I drove 180 miles. There is *no way* I drove 180 miles. I don't know what happened, never had an issue before. Rented a truck last week and did the same exact thing, and it was 88 miles or so because I took a different route due to traffic. Feel like I got screwed out of $100. I know 100% for sure I didn't drive 180 miles, when I got home I looked at my routes taken and added it all up on a spreadsheet… definitely got screwed.

FRANKLIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SULTAN K. 
Clasificación:
5.0

Quick and friendly

Maximino H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE D. 
Clasificación:
5.0

Contactless pickup is very convenient. Truck worked well and served its purpose. Return was easy.

Menno B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

I arrived 13 minutes before closing. The staff was able to get me into a van and out the door in about 5 minutes. Great location and awesome staff.

Noel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
1.0

Vehicle breaks were poor. Vehicle would shake tremendously while driving (shocks?). Location attempted to call me, the call did not go through, and location cancelled my rental. They could have easily tried to call again but they did not. They claimed it was the U-Haul policy but I have never seen that policy on any rental agreement I have participated in; if it is on there it is very well hidden.

SAMMY K. 
Clasificación:
5.0

Smooth

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don O. 
Clasificación:
5.0

Extraordinario servicio al cliente

CHERYL W. 
Clasificación:
5.0

Prices are high and not even a senior discount, no AARP's., you should address this.

Tracy B. 
Clasificación:
4.0

Very good customer service.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario C. 
Clasificación:
5.0

The guy that helped me, Sergio, was GREAT! Moving is a big upheaval and your usually pressed for time and the distances don't help. I was stuck in a predicament & he helped me out of it - twice! The guy has a heart. Thanks Sergio. I recommend highly!

anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TUAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

julia S. 
Clasificación:
5.0

Efficient and cordial

SCOTT R. 
Clasificación:
5.0

not a thing except maybe a cold beer for returning equipment on time :-)

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

flying D. 
Clasificación:
5.0

El cliente no dejó un comentario.

flying D. 
Clasificación:
5.0

El cliente no dejó un comentario.

flying D. 
Clasificación:
5.0

El cliente no dejó un comentario.

flying D. 
Clasificación:
5.0

El cliente no dejó un comentario.

flying D. 
Clasificación:
5.0

El cliente no dejó un comentario.

flying D. 
Clasificación:
4.0

The 15-20 minute self check-in process for after hours drop off was onerous. If you are going to have the customer do work for the company, maybe you should consider reimbursing $5-10 for saving your employees all that time.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TUAN N. 
Clasificación:
5.0

The rental process was very easy.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C. 
Clasificación:
5.0

Small item, yet important. After driving some 30 miles in the van, I realized the passenger side air-bag was off (very small light on the dash). Figured out I could use the key to turn it on . . . my daughter in the passenger seat was not very happy. I also mentioned this upon the return - quick QA check would be in order; or instruct the customer, in case they are not familiar with this vehicle function.

Richard P. 
Clasificación:
5.0

Nothing for my company. Your guys have it down and don't ever make me wait. Great Job, I always use this location for my business.

Murtaza J. 
Clasificación:
5.0

All employees encountered were knowledgable , courteous and customer service oriented.

LINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecille N. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
4.0

The staff was amazing, very friendly and helpful. I would be more satisfied with the access hours if they were extended until 10:00 pm. I noticed containers for pest control in unit, which leads me to believe there may be a rodent issue at this facility.

Kenyatta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TUAN N. 
Clasificación:
5.0

Quick and courteous service at pickup and return. ¡Gracias!

Martin P. 
Clasificación:
3.0

Most of office staff are waste of space and the curly haired chubby fool can eat a d**k with his punk attidude.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

The General Manager is awesome! He moved mountains to help me. I really appreciate all the efforts he made to help make a difficult moment easy.

Venessa A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa R.  |  First Impressions 
Clasificación:
1.0

I never used it I had it for two days and I got fully charged and I had it for two days and then I turned in my pass and told him we We didn’t need it it wasn’t gonna work for us

Thomas I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie M.  |  Overall Experience 
Clasificación:
5.0

Only problem was door was hard to put lock on and take off

Jonas U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelique T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
5.0

Helpful staff. Well run facility. The clean restroom in the office and sales area was much appreciated. Carts were always available. The alarm system actually works at this facility. The only (but small) negative was that access to our unit ended every day when the office closed for the day, as our very clean, well lit and air-conditioned unit was located behind the fence.

PETER J.  |  Overall Experience 
Clasificación:
5.0

Good clean space for your stuff and a friendly staff.

VINCENT R.  |  Overall Experience 
Clasificación:
2.0

Came from Florida and did not have my storage unit available and they said UHAUL DOESN'T TELL THEIR CUSTOMERS THE TRUTH AND LIE TO THEM ABOUT THEIR UNIT BEING Available. Their own branch called them liars. Trailer leaked water and now I half to deal with Insurance company. HAD to drive around looking for storage after driving 20 hrs straight. Never ever will I use or recommend u-haul to no one EVER.

Priscilla V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B.  |  Overall Experience 
Clasificación:
1.0

First off, this place was expensive, raised my price a couple times and they didn't help anyone during covid when everything was shut down. You still had to pay the full price which was quite difficult at that time. Also, the vast majority of the employees are RUDE. Like they hate working there, but who wouldn't when having to deal with an a-hole manager like Jeremy?! That guy was the worst to deal with! The worst encounter with him was when I was moving out and my movers truck was blocking the driveway. I understand that it's a safety hazard, however all he had to do was ask nicely. Not come over and throw a God awful tantrum about how the fire department is there every other day! Then came over to my drive up storage area and threw another tantrum about how there's a "corporate apartment" in "that" building and he needs to have at least one parking for them. Mind you, his employees had their cars parked in that area but he made us move our cars when we were obviously busy moving out! The best part of that? Well not 10 minutes after we moved a couple cars, another car gets there and parked in front of the "corporate apartment" area and low and behold it's two of his employees. Are you kidding me?! This guy is a real piece of work. Another issue I had a couple times is that where the drive up storage was, there's a chain link gate that's supposed to be open until 7pm. Well it wasn't a couple times which made it quite difficult to get to my space. Anyways, my main issue is the manager and the employees. They're horrible to deal with, don't rent here if you can avoid it! Expensive and terrible customer service!

SAMANTHA M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

andrew g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

david w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel Q.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S.  |  Overall Experience 
Clasificación:
5.0

Very helpful and pleasant staff

SUSAN M.  |  Overall Experience 
Clasificación:
5.0

Thank you .

bueffett m.  |  Overall Experience 
Clasificación:
4.0

The key card to access the facility never worked but thankfully I always came during open hours to have someone unlock the door for me. The staff was very helpful and the place was clean and temperature controlled! I would use it again.

Lilly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosie E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosie E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacklyn J.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service... Thank you Sergio!

GERONE R.  |  First Impressions 
Clasificación:
4.0

Sergio is always professional and treats customers with great respect! He deserves 10 star....

GERONE R.  |  Overall Experience 
Clasificación:
1.0

I did not mean to hit poor it was a mistake

Chris R.  |  Overall Experience 
Clasificación:
5.0

If I ever need storage again I will definitely be back to this location, thanks.

juilie s.  |  Overall Experience 
Clasificación:
1.0

I was over charge . I did drop on time problems with your app ,called customer service told me to come to store I did and got charge 20 because it was late and now I just check my account and was 150

mercedes c.  |  Overall Experience 
Clasificación:
5.0

Thank You.

Enrique L.  |  Overall Experience 
Clasificación:
5.0

Great service

Alfredo r.  |  Overall Experience 
Clasificación:
5.0

Awesome place would be great if it was 24/7 access but the current times work as well!

Alan R.  |  Overall Experience 
Clasificación:
5.0

Jeremy, the manager, runs a tight ship. Ronnie Aqil and the closing shift are professional and dedicated to making the customer happy and satisfied. The best UHaul facility in the San Gabriel Valley

Jeffrey L.  |  Overall Experience 
Clasificación:
5.0

Very friendly

erica b.  |  First Impressions 
Clasificación:
1.0

I signed up for autopay and U-Haul made an error and did not do my autopay and charged me $30. Customer service said they'd deduct it from my next bill, they never did. The Covina manager is VERY RUDE

kari m.  |  Overall Experience 
Clasificación:
5.0

Thanks so much

Reyna Q.  |  First Impressions 
Clasificación:
5.0

Great staff no hassles good service

Matthew M.  |  Overall Experience 
Clasificación:
3.0

we were not given our employee discount at the time of check out for our DC from California to san Antonio

Anthony G.  |  Overall Experience 
Clasificación:
5.0

Shaun was Awesom couldn't have done it with out him so help Best ever thank you ....

denise m.  |  First Impressions 
Clasificación:
5.0

Excellent staff..professional, personable and caring. Thank you Shaun Harvey!

Shanna W.  |  First Impressions 
Clasificación:
5.0

I love the team at the Charter Oak store, they are very nice and helpful.

Valerie C.  |  Overall Experience 
Clasificación:
5.0

very well kept

joseph S.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with U-Haul of Charter Oaks. The staff was helpful and friendly and set me up quickly. They answered all my questions and I felt mostly secure storing my stuff there.

destiny h.  |  Overall Experience 
Clasificación:
4.0

Great service 👍

Victor P.  |  Overall Experience 
Clasificación:
5.0

Service was great. Everyone was very helpful and nice.

Veronica T.  |  Overall Experience 
Clasificación:
5.0

Every person I dealt with was courteous and profession. They were very helpful in assisting me with identifying the best storage for me and found one that didn't require me to walk to far.

Patrice W. | Reservación
Clasificación:
5.0

I appreciate the opportunity to get good customer service

Anti M. | Reservación
Clasificación:
5.0

Very good attitude

marisela f.  |  Overall Experience 
Clasificación:
5.0

i got a good service. thanks

andrew k.  |  Overall Experience 
Clasificación:
5.0

Jeremy Holquin went above and beyond to be helpful. He was always courteous and friendly. Many times he assisted with answering questions and advice. Like Jeremy the other staff were great.

john f.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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