Don't charge so damn much for mileage. These truck have more than paid for themselves andJAMES P.
U-Haul Moving & Storage of Chapel Hill
Chapel Hill, NC 27517
(Across from Briar Chapel on 15-501)
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Chris P.
El cliente no dejó un comentario.joe M.
El cliente no dejó un comentario.Jonathan W.
El cliente no dejó un comentario.Ruben M.
El cliente no dejó un comentario.Jackie C.
Although the vehicle overall was clean, the windshield was quite dirty inside and out to the point that my vision was impaired as I drove in to the late afternoon sun. I also couldn't get the cruise control to work -- could have been my fault. Otherwise, my experience was excellent and I appreciated Cameron's service, responsiveness, and professionalism.Neil P.
The truck dash gauge lights did not work. The hand brake seemed to be brokenPETER D.
El cliente no dejó un comentario.DOUGLAS T.
Special thanks to "Precious" and the colleague she helped train during my return of a rental truck. All of the employees were worked with during the day were respectful, courteous and custom-service orientated. Please pass this along! Thanks, Dan DaltonJOANN D.
Great experienceERICA D.
El cliente no dejó un comentario.Catherine S.
The staff that was present and very efficient. Great exp.Jeffrey C.
Very helpful folks, especially when I got frustrated with the checking process for the vehicle. He was very patient and helpful. Very efficient. Everyone was respectful and wore their masks. The truck and the dolly were clean and well maintained. Will be using your services again as it was actually easy to do online and inexpensive. Thanks!!!Heather P.
El cliente no dejó un comentario.TONYA S.
El cliente no dejó un comentario.STEVEN H.
El cliente no dejó un comentario.keith E.
El cliente no dejó un comentario.EDWARD G.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.Kimberly H.
Precious was wonderful checking in. The man I returned it to was quick and efficient. Couldn't ask for more.RICHARD B.
El cliente no dejó un comentario.Richard H.
Excellent customer service!Nathan J.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.Dana S.
El cliente no dejó un comentario.john P.
El cliente no dejó un comentario.Chris B.
El cliente no dejó un comentario.JEFF R V.
Love the online check in and check outbetty H.
One bag of blankets were sort a blanket and wet. When I told the attendant he immediately reimbursed me one day of rental for the trailer. I was not expecting such understanding and willingness to â€œgo the extra mileâ€ to correct the situation. I was overwhelmed!!! I would recommend using this establishment!!!! (Just check your blankets before you leaveðŸ˜Š.)David H.
El cliente no dejó un comentario.Susan C.
El cliente no dejó un comentario.SHUJIAN Z. | First Impressions
El cliente no dejó un comentario.SHUJIAN Z.
Extremely over charged Absolutely no attempt to give best price definitely not a value at all Will never use uhaul again MERRY ChristmasCHRISTOPHER S.
El cliente no dejó un comentario.Harold C.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.CAROL R.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.Joe L.
El cliente no dejó un comentario.Brooks L.
El cliente no dejó un comentario.Phillip U.
The staff, at the location and time of my interaction, provided excellent customer service. I could not have expected anything better.Ethan B. | First Impressions
The gentleman who helped us at this location was incredible!!Cheryl W.
Nothing. These guy were really on it.Nathanael R.
El cliente no dejó un comentario.Bryan M. | Overall Experience
Very helpful, very relaxing atmosphere; the rep made me feel as though what was important to me was important to him.Bill G. | First Impressions
El cliente no dejó un comentario.Ross K.
Not specifically this location BUT the online interface asks, "How long will you use the truck?" This is a bad question and it screwed up our moving plans. From a process standpoint the better question would be a calendar and time slot that asks when the truck will be returned. That would avoid defects in the process. The system let me say I was returning a truck at 3:00am. That is dumb.Kyle M.
El cliente no dejó un comentario.TIMOTHY S.
Outstanding facility and serviceCharles T. | First Impressions
El cliente no dejó un comentario.Annabel M.
The owner tried to blame me for chains hanging down and said we put the trailer back on wrong, when we never took it off. I told her it stayed on the whole time but she continued to insist I damaged the chains which she put on.... when she saw I had the protection plan she gave up, I guess. Crappy customer service and by her own words, didn't put the trailer on safely.JESSICA A.
Very prompt got me through quickly no issuesScott M.
El cliente no dejó un comentario.TRACY K.
I am a frequent U-haul customer, and I'm so happy that I just discovered this location. I had so many complaints about the dealer closet to me... Vickers Rd is several miles further away but well worth the drive. This place is clean and efficient. Best of all, the staff is courteous, well spoken and eager to please.Michael B.
El cliente no dejó un comentario.CHARLES R.
Best u-haul location!william K.
El cliente no dejó un comentario.BRADLEY L.
Nothing, service was excellent.GARY M.
El cliente no dejó un comentario.Linda G.
Your staff was terrific - friendly, helpful, fastMARGARET S.
El cliente no dejó un comentario.Sharon J.
Colt was great, very helpful and accommodating. I commend Colt for a higher position in customer service.FARAZDAK H.
Great customer service.Christopher B.
El cliente no dejó un comentario.JANE S.
Charge half as much for miles. I'll look at every other option first because the cost/mile was so high.ANDREW C.
El cliente no dejó un comentario.REGINALD S.
El cliente no dejó un comentario.Paul A.
Include ramps with the 6x12 trailers. Crazy that they aren't included with that step up.Christopher F.
U-haul rep claimed the ramp and gate at the back of the 6x12 open trailer is 5 feet wide. I asked twice and she was confident. In hindsight, I should have brought a tape measure. It was ALMOST 5 feet wide. I drove an hour to pick up an ATV and it did not fit. The ATV is exactly 5 feet at the fenders. So, I figured they may scratch a little, which was fine. But the wheels would not even fit through the gate, and the wheels are several inches narrower than 5 feet. The incompetence of this staff member and her pride in not being willing to say 'I don't know' wasted my entire day. Additionally, when we were at the location with the atv and saw it wasn't fitting, I called a local station to see if I could swap the 6x12 trailer for a car hauler. He wasn't sure he could and said to call 800gouhaul. I did and they claimed they could not help me because the order was placed online and they are just a call center. This lack of responsibility and empathy is unacceptable. I had corporate file a customer action form, but I don't think there's anything that can be done to fix the situation now.Nicholas W.
Great customer service and well kept vehiclesJEFFREY R.
family closes at 7:00 PM I arrived at 7:03 just as attendants were leaving the drop-off area they told me I had to use the website to return the trailer it would have been a nice customer service jester for them to process my returnRichard H.
Precious (the manager) was such an enormous help! She not only answered all our questions but also helped us sort through some issues with our U-Box. When we realized we weren't going to use any of the moving pad/blankets provided with the U-Box rental, she helped us note that we were not using the blankets (and left them at this location) so that we wouldn't get charged for not having the blankets in the returned box.Chetan S.
I have used this location a few times in the past but unfortunately after the treatment I received from the manager, Precious Howard, today I will not be going back. She charged me a cleaning fee because she said the bed of the pickup truck was dirty. She said there was sand in bed of truck so I swept it out again and she said still dirty. Luckily a representative from corporate was able to view pictures and immediately submitted a refund for cleaning fee. Her lack of business etiquette was astonishing. From the moment I pulled up she had an attitude with me.JONATHON A.
El cliente no dejó un comentario.RICHARD D.
I used an online pick-up, but the signal of the phone was fragile. It takes a very long time to upload photos, and there was a very waiting time to get approval. The staff was accommodating, and another customer who chooses a traditional pick-up can get his truck faster than me. I regret to choose online pick-up. U-haul should prepare free wifi or mobile phone base station. Thanks.Masaya F.
El cliente no dejó un comentario.CLAUDIA S.
I went to this location after another location did not have the equipment I reserved, and could do nothing to help me. The folks I talked to here were intelligent, friendly, and easy to work with.Michael W.
Cameron was great, prompt and professional I would recommend your location to my friends and family. My experience was outstanding with all of your employees. Thank you Janice Kirkland.Janice K.
El cliente no dejó un comentario.TARA T.
Nothing - the facility is A+. I've used it several times over the years with great service.GLENN C.
El cliente no dejó un comentario.Diane S. | First Impressions
The cargo van was brand new and the rental cost was competitive.TOD K.
Cameron was so kind and really worked hard to make sure I was getting what I needed. Two thumbs way up!LAURA E. | First Impressions
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.WILLIAM M.
This experience was AWFUL from the begining taking over 40 minutes to pick up my reserved truck. Then when pulling out the ABS brake warning came on - I thought it was a false warning since the truck was a POS. Only had to go four miles round trip so I thought the U-Haul junker would make it. Was I wrong. Arrive at my moms house, turned off the truck, surveyed the items to be moved. Decided it would be best if I backed into the driveway. Hopped in the dirty junk-mobile and the POS would not start. Tried calling the rental place (two miles away) no answer.. Put on hold for 30 agonizing minitues thinking I was running out of time an watching my paid help get paid without having to load a truck. Called again, 30+ minutes of waiting, disconnected by U-Haul. Called again, 30 minutes and was able to talk to their disaster team who called roadside assist. Waited for one hour for the nice mechanic to show up. He could not fix the junker. Needed to be towed. - good thing it was empty. Disaster team back on the phone tying to send me to another U-Haul location 25 miles away....remember, I have no car as it is at the other location...2 miles away. She then found me a truck there! Amazing. Asked how do I get there....ready....she told me to call UBER! Ended up running to the location only to wait for 40 minutes again while they help a more-than competent person put bolts in his pod. Gets better, Precious had the gall to blame me for her POS truck and asked if I checked the battery. No, I did not check the f'ing battery B/C all lights worked, chimes were loud AND the mechanic said it was fine. Then she said you should have callled the location....I do for over 1.5 hours, they DID NOT pick up the phone. I want a refund.KEITH A.
El cliente no dejó un comentario.MICHAEL E.
El cliente no dejó un comentario.MATTHEW P.
El cliente no dejó un comentario.Brian W.
Customer service was great. Truck and trailer were great. Price was right. A good experience.ROBERT K.
El cliente no dejó un comentario.JANICE K.
El cliente no dejó un comentario.Leigh C.
El cliente no dejó un comentario.Margaret C.
2nd time I've hired from this location; 1st time double charge on my credit card, 2nd time over charged by $1.BRIAN S.
Storage area very clean and convenient. Put my worries about my stuff at ease. Kind of expensive.Bohdan H. | First Impressions
El cliente no dejó un comentario.A L D.
efficient and helpfulANDREW P.
El cliente no dejó un comentario.HAROLD A.
It would have been nice to have cruise control on such a long trip, but that is a minor concern. It is understandable that a vehicle designed for moving things would not have that feature. The van itself was brand new and operated perfectly. The van rental was a good experience overall.Mark W.
El cliente no dejó un comentario.Brett H.
El cliente no dejó un comentario.jack N.
Very helpful staff. Easy pick up.Billy H.
The truck I rented was so overly Armour-alled that my feet constantly slipped off of the pedals making for a dangerous situation. Additionally, the smell of the product was extremely strong. Also, there was a loud noise that came from the front drivers side wheel when turning and the steering wheel shock under braking. Again, unpleasant and dangerous. Lastly, the attitude of the staff and use of the app where unprofessional and useless. While this location is close, I will most likely find another location to rent from if I require a rental on the future.CHRISTOPHER G.
The representatives at this location were kind and helpful and should be recognized for outstanding service. ¡Gracias!JULIAN Q.
El cliente no dejó un comentario.Bhavikkumar P.
The service was great, the truck was new and it could not have been easier.JAMES N.
There was a problem with the climate control - it was not working while I was there in July and August. Wine stored there was ruined and I was unable to sort through the belongings as needed because working in the heat made me ill. A repairman was there but the problem was not resolved. The staff was great but I was very upset. Precious has gone above and beyond . The premises are safe and clean. The entire staff professional and helpful.sue s. | Overall Experience
We were using facility for temporary storage until we were totally moved into new home in Briar Chapel.Very convenient for us to move items as needed.Douglas B. | Overall Experience
El cliente no dejó un comentario.WILLIAM M. | Overall Experience
My car was damaged while parked in the lot. I have requested information from the site's manager, hoping they can share what was caught on the lot cameras but I have not hear back from them.Kelly C. | Overall Experience
El cliente no dejó un comentario.Mary T. | Overall Experience
They kept every promise and were very accommodating with every step of the process. Very polite and efficient young lady in the office.Mike K. | First Impressions
El cliente no dejó un comentario.jordi T. | Overall Experience
El cliente no dejó un comentario.Edward S. | First Impressions
El cliente no dejó un comentario.Eric R. | Overall Experience
Nice staffDavid L. | First Impressions
El cliente no dejó un comentario.Joseph T. | Online Move In
Staff is very helpful.John N. | First Impressions
While I was told to make sure to scan my card and check in at every visit, I wasn't told to check out.Yuliana R. | First Impressions
El cliente no dejó un comentario.Gary C. | Overall Experience
This location is great.Joseph R. | Online Move In
The staff over the last 3 years have been wonderful to work with, especially Patience. ¡Gracias!Giselle N. | Overall Experience
Precious Howard and her staff were very professional and helpful. We enjoyed our experience at U-Haul Moving & Storage of Chapel Hill and will use them again if needed. WayneWayne S. | Overall Experience
While I'm sure it is stated in the contract, when I checked out yesterday I was informed I would not receive a credit for my unused time. This resulted in a loss of over $200, an amount hard to accept in these difficult times. I believe I should have been compensated for the unused time as the facility can now rent the space a gain. Seems a little unfairRoland B. | Overall Experience
El cliente no dejó un comentario.Christin F. | Overall Experience
El cliente no dejó un comentario.Levi J. | Overall Experience
The lady that signed me up was more than Pleasant she was friendly.Kathryne D. | First Impressions
El cliente no dejó un comentario.Gail B. | Overall Experience
Precious & her staff are fantastic to work with. RTRON T. | Overall Experience
Nice folks helped me out at the front desk.John M. | Online Move In
El cliente no dejó un comentario.Gary C. | First Impressions
Great staff, organized, very nice. Would definitely recommend!Shannon F. | First Impressions
El cliente no dejó un comentario.MARY V. | Overall Experience
Precious was very helpful. Easy to move in, clean, nice experience!Levi J. | First Impressions
Great Uhaul. Great experience. Excellent staff with Jay and Colt.Ann N. | Overall Experience
El cliente no dejó un comentario.Michael T. | First Impressions
The staff was particularly helpful on different occasions. I found the facility convenient and well maintained. We would still be there except the trailer that we stored there was sold.PAUL M. | Overall Experience
Friendly, caring ,cooperative and helpful. Excellent job.Douglas B. | First Impressions
Facility was clean and access was easy. The door lock to our building was broken for months. We often had to hunt for a cart. We moved to a larger unit with another vendor for less money.brian g. | Overall Experience
Very professional. More info required than I had expected.Roland B. | First Impressions
Have relied on this facility many times. They go out of their way.Kirstin T. | Overall Experience
The entire staff was very helpful with my rental of a truck as well as a storage unit, which I even had to upgrade to larger unit. It was stress free to know they accommodate my last minute reqm'ts.Celeste Y. | First Impressions
We were extremely pleased with every facet of the facility.William M. | Overall Experience
Convenient location for me and well run facility.Audrey W. | Overall Experience
When we arrived to clean out the unit it seemed to be quite warm in our climate controlled building. Upon getting home, we found a broken phone due to an expanded battery. you should check the temps.Kia Chanel A. | Overall Experience
thanksStan C. | Overall Experience
$30 gas charge is outrageous but was an okay experienceDarleen N. | First Impressions
Very assisting in all areas of finding the perfect size and pricing to accommodate everything I need I would give a 10 to the service I receivedAleem A. | Overall Experience
NingunoROBERT L. | First Impressions
Three years of easy use.Sarah H. | Overall Experience
Great experience and but office was understaffed for beginning of the school year rush.emily k. | Overall Experience
Facilities were very well kept. Staff was excellent. Friendly and helpful. I will be seeing them on my next visit.lamont a. | Overall Experience
J was great!Ann N. | First Impressions
Customer service was excellentAleem A. | First Impressions
Colt Short checked us in and was very helpful. He explained everything and was available for additional questions.Donna I. | First Impressions
Almost never anyone in the office and staff member was not helpful and basically rude. Rough day?Gina V. | Overall Experience
Staff was always helpful every time that I needed anything - carts, broom, a larger storage space on the day of a move - they came through.Kevin W. | Overall Experience
Staff were terrific. Place was very clean. Would use again.Ed J. | Overall Experience
Storage went very well. Truck rental was a different story. I had to pick up our 'reserved truck' from a different U-Haul facility 25 miles away vs 3miles away. An hour drive time added to our day.David R. | Overall Experience
Good space, good access, good staff. Thank you.JANE B. | Overall Experience
Staff did a great job from the moment I walked in until I left. Very friendly, courteous, and knowledgeable.Jonathan W. | First Impressions
Seamless pleasant experienceKirstin T. | First Impressions
Staff was very friendly and especially accommodating. It was a smooth transaction.david w. | Overall Experience
We appreciate the quality and convenience of the facilities and helpfulness if staff.BENJAMIN K. | Overall Experience
Great location and service.John N. | First Impressions
Very smooth. The gentleman who helped me explained everything thoroughly.James U. | First Impressions
When my movers never showed Jay told me she would help when she got off. I said no. So she helped me find another company to move me. The staff went out of their way to help me. I highly recommend.Barbara C. | Overall Experience
I stored a collectible classic car, but there were only places with a fairly poor cover (it leaked) and pollen built up unfortunately. All else was very good. Thanks. DSdavid s. | Overall Experience
The staff at this U-Haul facility are excellent - always willing to assist. They are our go to place for trailers, trucks and storage.Lynda B. | Overall Experience
great service. very helpful staffJanelle M. | First Impressions
So far, just fine. Dustin is very helpful and efficient. Dave S 3/19/19david s. | First Impressions
Customer service from Dustin resulted in an increase of $80.00 a month on my storage unit cost. VERY UNHAPPYELLEN S. | First Impressions
Any time I went in they were friendly and helpful. ¡Gracias!Dreama S. | Overall Experience
Every time we visited staff was helpful and entire facility was clean and well kept.SHONA T. | Overall Experience
The GM was excellent to work with from the time I walked in the door until everything was completed. He runs a very impressive operation.William M. | First Impressions
My experience was fantastic. Everybody was friendly, super accomodating, and the facility is spotless. I'll certainly use this location again, and will highly recommend it to others.Matt V. | Overall Experience
Chris was very helpful.Ed J. | First Impressions
Excellent customer service from Chris, Manager, & Staff when I had to use a combination of this U-Haul facility's products (U-Box, Truck, and Storage Unit) to accommodate sale and purchase of a home.Sharon P. | Overall Experience
Staff was great!Paul L. | Overall Experience
Easy to work with. There was some confusion with my preliminary place online not matching my updated address, but it was all correct in the end.Anh N. | Overall Experience
Once again very well taken care of. Appreciate the warm welcome and support of those at the front desk. I am a second-time user and was so well treated the first time.JOHN B. | First Impressions
Customer service was excellent!Seth W. | First Impressions
Nice place, clean and well lit & maintained.Corinne D. | Overall Experience
loved the carts for unloading and loadingKatherine S. | First Impressions
Staff was friendly each time we interacted.dDavid M. | Overall Experience
The staff at UHaul Storage (especially Chris) have been amazing to work with. We have been a client since 2005. Nice JOB!JAMES C S. | Overall Experience
The Manager Christopher Davis was totally professional and an asset for U-Haul. At the same time he has a winning personality.JANICE R M. | Overall Experience
All the people I have dealt with at U-Haul Moving and Storage have been knowledgeable, efficient, and courteous. I would unhesitatingly recommend them to anyone in the Triangle with storage needs.Richard F. | Reservación
¡Gracias!Monica Y. | Overall Experience
very friendly and helpfulMARGARET S. | Overall Experience
The GM never returned my calls. My initial check-in experience was unsettling and not helpful. I will avoid this location for my next rental.Drew M. | Reservación
Ningunojoe f. | Overall Experience
Great staff...Yolanda L. | Overall Experience
Nice clean Place very friendly staff completely satisfied with my experienceVernon W. | Overall Experience
great serviceMamadu C. | Overall Experience
Chris, the manager, has excellent customer service skills. He is extremely knowledgeable about the products, services, and even the systems he uses. It's a real pleasure getting to deal with him.Mark C. | Reservación
Great experience!!! Highly recommend U-Haul storage.Altea T. | Overall Experience
Everything is good. The only complaint I have is that they never told me that I should make an appointment 24 hours before I pick up my Ubox from the warehouse.Sheng L. | Overall Experience
I did not actually visit the U-Haul Moving and Storage facility because I hired moving helpers, however the move was efficient and well priced. I would recommend to anyone.Isabel R. | Overall Experience
.Marvin S. | Overall Experience
Christopher and his staff are the best! They are all courteous and helpful with my rental and storage needs. This business is top notch!Rick B. | Reservación
You seemed a little understaffed so service was slow on a Saturday afternoon. When the staff got to us, they were very helpful.Kevin W. | Reservación
Thank you UhaulMelaneia N. | Reservación
Great experience with UBox for our move.Riley M. | Overall Experience
The staff at this location is the most helpful and friendly of any storage facility I have ever used.Cindy S. | Overall Experience
Great customer service! Everyone was very helpful and kind. The storage unit was easy to locate and access and carts were available to help us move in. Would definitely recommend to others!Emily T. | Reservación
Wonderful!Gwyn M. | Overall Experience
I did not use this storage reservation and could not cancel the reservation online.Pamela M. | Reservación
The employees were always super nice and helpful and seemed to be in great moods. The units were spotless and the place always smelled clean.TERRY E. | Overall Experience
Very pleasedDavid E. | Overall Experience
All personnel very nice.Barbara T. | Overall Experience
I have always felt that the staff was helpful and courteous and that my belongings were secure in the facility. I would rent storage from UHAUL again in the future and would recommend to a friend.JESSICA M. | Overall Experience
Excellent management here. we will do business with them as needed.Bob J. | Overall Experience
Chris is an excellent manager.Carl S. | Overall Experience
Chris and his staff are the friendliest and most helpful! Cleanest facility I've ever seen. Will definitely recommend this U-haul location to others! Thank you for making this a positive experience!Bev A. | Overall Experience
Top notch facility and excellent customer service.Chris K. | Overall Experience
Everything is great !!! I would like to recommend this U-Haul Storage Facility to my friends and continue to use for my future moving and storage. Thanks a lot !!!Xiaobo M. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Propane service delivered straight to your door!