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Jesus cCustomer Reviews for U-Haul Moving & Storage of Champion Forest
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Over priced and the employees will harass you for the payment even after you schedule a date to pay.
Shaqwendolyn B | Overall ExperienceThe staff there are great! Very friendly and helpful.
Alicia C | First ImpressionsDidn't have any issues and when I needed help they were able to help.
RYAN E | Overall ExperienceHad my storage broken into and lost some personal items at one time.
JOHNNY C | Overall ExperienceALL staff is great! Makes a HUGE difference.
Shannon H | First ImpressionsGreat service
Adonnis F | Online Move InMy experience with the U-Haul storage facility at 7022 Cypress Creek was excellent. I searched several nearby facilities before settling on them. I chose that faculty because it was well lit, clean, had limited hours for safety reasons, and truly kept the climate control units at a cool, dry temperature. (I found some of the other storage places that claimed they had climate control really didn’t, as the system was on a motion sensor and air conditioning only came on when someone entered the building (otherwise it was hot)). Plus, on one occasion when I was late with a payment (it only happened once), I asked for a refund of the late fee and managers obliged.
Julia c | Overall ExperienceThe facility is nice and the staff were always very friendly. however the price increases became simply unjustified and destroyed the value of your site. Given the large number of units with red tags for non-payment I think you'd be better served by charging slightly less and actually collecting monthly rental payments rather than charging more but locking people out due to non-payment
Jayson S | Overall ExperienceThe staff was very helpful explained everything I needed to know about the size truck to rent , and the storage unit that was enough room for all my belongings.very professional.
Dana S | First ImpressionsEverything was awesome 🥰
JAKARTRA J | First ImpressionsRats in unit
Cynthia S | Overall ExperienceStaff members failed to explain to me that I have to check in at the front entry before going to the back. I went in several times with my card not working and I had to walk to the front every time, however the card wasn’t the problem it was I wasn’t checking in and out because no one explained to me that’s how it works. A little more information would’ve been helpful when I needed access to my storage unit one night. Also I thought I had 24 hr access which I didn’t know I didn’t have like shown on the back of the card.
Daniel V | Overall ExperienceThe facility was very clean & the hospitality that, I received once, I got their wasn't so pleasant. But the evening that, I moved out the young-lady was pleasant.
Lynn P | Overall ExperienceRenting storage space here was professional and friendly staff. Ava was knowledgeable and knew how to take care of any concerns I had. Would rent here again! Teresa
TERESA V | Overall ExperienceI would like to thank U-Haul for having such a professional understanding don’t mind going above and beyond the call of duty to make sure the customer is happy and taken good care of; I give Ms Ava 5 🌟🌟🌟🌟🌟
Evelyn P | First ImpressionsIf Champion Forest had 10 stars, I would rate it a 10! Ava, runs a first class facility. She went out of her way to make my move in helpful and right. I had complications with my move from when I picked up the truck in OKC. It did not leave a good impression for me and UHaul. Then I met Ava! Customer service extraordinaire! She does what it takes to make your experience great. Champion Forest location will be my Houston location. She should be training your people or the goal for other Uhaul locations, and customer service in general. Again, thank you, thank you , thank you, Ava!
Patricia R | First ImpressionsThis place was incredible.
Jacob Q | Overall ExperienceI really can’t say enough about the level of professionalism and dedication that was given to me by Ava and Ben. They made an otherwise tough day a little more bearable. They went above and beyond to ensure that my moving crisis was a smooth transition on their end. UHaul definitely have a great team in these two.
Sharon W | Online Move InI absolutely loved storing my items here! Ava is the absolute best!!!! I would recommend this particular location to anyone looking for a storage facility! Honestly everyone that works at this location is so sweet and patient!
Lakeisha H | Overall ExperienceAva and team were responsive and accommodating to all my needs and requests. Went above and beyond!!!
FLORCY M | First ImpressionsFriendly and knowledgeable staff
Deborah G | First ImpressionsGreat friendly staff above and beyond service made sure my unit fit my needs. Made sure all my questions were answered for example I asked if the area floods during severe storm etc.
BOBBY B | First ImpressionsStaff is very friendly and nice professional is amazing staff went above and beyond
Arlana B | First ImpressionsGoodmorning I just wanna say mental health is real, I was going thru a lot with moving to another state. I met Ms. Ava back in March when I came for a U-Haul storage. The most sweetest, kind, and have a wonderful smile. This woman goes above and beyond to make sure every customer is satisfied. She’s a fast-pace worker I mean did you see her in action taking care of all 6 customers at one time. Thank you Ms. Ava for smiling, speaking and waving and helping out with everyone. Your kindness will go along way, thank you for letting me borrow the dolly, as a single parent moving everything myself you really help me out to the fullest.. I’m not going to any U-Haul but Champions because of Ava..
Brandie L | Overall ExperienceThe manager was very rude. I wasn’t able to get access into my building and so I went into the office for help. When I went in, being that it was my first time renting a unit I thought I was doing the entry access correctly (which I was). I informed her I can’t get in and she kept asking me if I checked in which I did and then asked me if my pin was entered in correctly which I replied it said thank you Victoria on the small display screen. “Also, am I in the right location?”she asked. Why am I being asked the same question over two to three times? I’m not slow and I tried to gain access but there was difficulties on y’all’s behalf. It just came across as it’s not rocket science. Mind you you’re familiar with your job so you can’t expect for others to already know what to do. You should be open to helping people without the mannerism of someone inconveniencing you. For someone who doesn’t know anything about public storage. I just needed a little help and patience’s . Mind you nothing was wrong on my end. I just couldn’t get access into the door for some reason and she couldn’t find me in the system. So, when she went to go swipe my keycard that she made me it still said access denied. It took three to four swipes for it to go through. She could have had a better demeanor. The customer service lady was amazing and the guy that helped process our refund was also amazing. Need new management! I was thinking about staying but after that encounter I went home and decided I don’t want to rent through this location.
Victoria R | Overall ExperienceGreat
Andrew J | First ImpressionsMiss Ava was great
Reggie W | Overall ExperienceThe 9 months that my things were in storage the staff was helpful and attentive! They also were very patient when it came to my late payments.
Kiana S | Overall ExperienceMs. Ava and staff were excellent. They made my move out processes extremely smooth and I was able to rent the truck and the material easily. Would highly recommend this location to anyone.
anna h | Overall ExperienceAva is awesome. Runs a great operation. Very knowledgeable and helpful.
richard e | First ImpressionsManager Ava is awesome
BRINNY R | Overall ExperienceStaff was extremely helpful and friendly. Hit a snag when using references for 20' truck rental and had to pay off someone else's account balance in order to rent truck. I do not personally agree with this policy and think it is ridiculous. However staff maintained a professional and courteous experience all In all. Thank you Uhaul!
KYLE C | First ImpressionsAva and her team are the best!!! My first time having a storage and they made my experience well worth it! Thank you!
Lakeisha H | Overall ExperienceThe attendant’s were rude and impatient. The lady with the glasses and the lady with the curly Afro were talking about customers and their personal business and situations in front of other customers. My swipe card was not working after walking back and fourth 3 times and the lady with the Afro told me oh well she don’t know what to tell me and went back to the desk. They were super unprofessional and their patience was nonexistent their tone and remarks to customers and about customers was appalling.
Carmen G | Online Move InAva was fantastic! Facility was exceptional… will recommend to all my friends.
Deborah M | Overall ExperienceI had to get a public storage with another company. The reason I didn’t complete a move in was because I was told this was an outside access unit. I asked a couple of times if they were sure because it said it was climate controlled and asked if it was a miss print. But then I thought maybe they did it for areas climate. Manager took care of things on my end except finding me another 30’ unit close by. I also think this facility should be fenced and limit or direct people to not block others using facilities.
JEFFREY B | Online Move InUhaul cares about the families and customers it serves. The locations are convenient, safe, clean, and accessible. The management and personnel reflect the cultural values of its corporate leadership- customers come first!
ERIC R | First ImpressionsMs Ava was so helpful to me she really helped me with this process so respectful and knowledgeable
Terri W | Overall ExperienceThis was the best experience ever... the saff OMG they attended to my every need and called to check on me when things happened to my unit.
Stephanie J | Overall ExperienceThanks for all your help Ava 🥰
Nannette J | Overall ExperienceEveryone was beyond helpful!
Carolyn A | First ImpressionsVery happy with the time it too to solve my problem with the unclean storage unit. The manager to time to clean when she was off making her a star in my book! Great service!
Kimberly S | First ImpressionsGood price truck rentals and storage units Convenient to return truck Convenient to make payments online Cool staff even new staff members Will continue to use Uhaul
Lizette G | Overall ExperienceGreat young men 👏
VIVIAN D | First ImpressionsChristina is an exceptional manager…from the beginning of the lease to the end …I faced a major hardship and most places act all nasty but she responded with compassion, grace and so much kindness…these are the type of ppl you need at all of your locations. Thank you so much Christina.
Tarshekia C | Overall ExperienceHorrible phone experiences with the 1800 #!!! Long wait, transferred and disconnects.
BEVERLY J | First ImpressionsChristina Pantoja and the staff are awesome and we would recommend that location to all. Christina Pantoja is very caring and does everything that she can to make sure her customers are satisfied. If we could give 10 stars we would.
MARWIN B | Overall ExperienceAbove average rather than excellent because my lock got damage and replaced and I wasn't notified.
Catherine I | Overall ExperienceThe light bulb was somehow hanging below the fixture when I moved things in, but I only needed to store items there for a pretty short period, only ever accessing the unit again to remove everything in it, so I never mentioned the absence of a functional light. Hopefully someone will fix that in B124 before it is rented out to someone else.
jelene w | Overall ExperienceChristina, DeCorian, Tony & actually All the staff are fantastic. They're professional, knowledgeable & just very friendly and go out of their way to assist in any way possible.
NeKecia C | Overall ExperienceChristina is the BEST Mgr you have in your system, trained by Yvonne & Dave Bondi!!! Tony did a great job as usual....Dale Darr
DALE D | First ImpressionsThe 5'x10' unit did not have a light inside, but the lighting in the hallways was exceptional. No light inside the unit was the only issue noted. The staff are exceptional, helpful, and accommodating.
levoy l | Overall ExperienceHad storage for 2 years, never an incident. Great service, Great location.
Le R | Overall ExperienceThank you!
Micshanna H | Overall ExperienceThe staff was always professional and helpful. Thanks.
john l | Overall ExperienceThe only complaint l have is not being able to reach anyone at the storage unit when calling . I always have to call several times before getting anyone to pick up. But other than that I don’t have any complaints.. The staff is very friendly and helpful and I would definitely recommend U-Haul Storage .
URSULA R | Overall ExperienceDo not understand why I was not returned the balance of my September payment. Was paid up through the 30th of Sept. Removed all items and cleaned the storage (unit B031) on Sept the18th. Did not receive a pro-rated money for the 12 days I did not use the unit. We left the unit locked! Will remove lock on the 30th
Richard L | Overall ExperienceAll Staff provided exemplary Customer Service
PATRICIA J | Overall ExperienceGracias por sus servicios
DELIA F | Overall ExperienceI am very disappointment. I was overcharged for a U-Haul rental. They charged me for the intial fee plus. They said no deposit was charged however the amount taken out suggested otherwise. The next day after I had returned the truck. I was charged an additional day plus some other unaccounted fees. When I spoke to bother customer service and the rep in office. They said they had no Idea.of why the charges occurred. Since they are pending charges I was told nothing they could do until the fee post. This error causes my account to go in overdraft. I was charged over $150 more for just a 24 hour rental. I will not be using them again.
Adriane M | First ImpressionsWonderful staff and facility
Jesus H | First ImpressionsChristina & the team are the best in Houston bar none!!!!! D Darr
Dale D | Overall ExperienceGreat people at the location who are very friendly and great customer service. The flexibility and access is added bonus.
Michelle M | First ImpressionsElevator stopped working. There was no back up plan other than having a elevator repairman in. We should have a back up plan to ensure customers always have a way to get their belongings. I don’t understand how the stairs only let you come down. We should be able to go up or down. Just a little fyi. Thank you
LEOPOLDO L | Overall ExperienceNone
NORRIS T | Overall ExperienceWonderful thanks
Claudette H | First ImpressionsThere is no gate so security is lacking. My stuff got ripped off once
maximilian v | Overall ExperienceThe team was very nice I was always come back to y’all 😊
CASSIE R | First ImpressionsStaff and the Mgr. Christina were awesome! Always good customer service at the location. Thanks T. Johnson.
Tamra J | Overall ExperienceNeed better security a part of my couch was stolen while I packing up my truck during move out by a homeless lady living in a unit. Called and there was nothing y’all could do. All I got was a sorry.
carmen w | Overall ExperienceThank you to Christina and Josh for getting me squared away so quickly!
ann z | First ImpressionsGood service thank you
Charles W | First ImpressionsExcellent with note... prefered flat carts over the ones that only seem to be good for mattresses... availability on the flat carts seemed limited or they were in other buildings....
Catherine I | Online Move InThe owner/GM was awesome and clear with instruction. No problems and the process was a breeze.
Devaney R | First ImpressionsGrat staff
henrietta g | First ImpressionsI love having my item's here, everyone is so friendly and I know the owner's from year's ago, and they are truly amazing and care, about their Consumer's and not worried about taking individuals thing's, for money. Much more success in their future endeavors.
shekeitha s | Overall ExperienceGood all around experience
Tom F | Overall ExperienceBig Thank to Christine. She was such a big help during the process..
Lucille F | Overall ExperienceI was sold a storage unit that was already sold. I came to put my stuff in storage that I paid for but to find out it was someone else’s was totally not professional
kristal s | Overall ExperienceChristina was very helpful and pleasant! Nice person I love the way she’s alway offer great CS
miracle j | Overall ExperienceThe Employee / Owner of this facility sets the standard for Customer assistance and support. She treated her customers as friends and was always willing to help.
DOLORES C | Overall ExperienceSunday 10/31/2021 l forgot his name very light voice he was very nice and understanding my needs.
Deborah W | First ImpressionsWonderful customer service and very clean storage units. Christina Pantoja the General Manager was at the location at 7:00 am just like she told me and that made the transition from one unit to another much more manageable with my very packed schedule considering work and movers. Christina Pantoja and her team are very professional and made me feel valued. I will continue to refer this location and utilize UHAUL services for my storage needs. Thanks, Ms. Fisher😊
Terry F | First ImpressionsProperty should consider putting the gates back up, but otherwise I enjoyed my time at the storage facility and would definitely recommend.
Keana O | Overall ExperienceGood customer service
William W | First ImpressionsBeen a customer for a several years now, staff is always helpful.
Octaviano G | Overall ExperienceAbsolutely wonderful people at this office. They were courteous over the phone, helped me and my daughter calm down after a minor incident on the road, and had a great attitude and follow up. It was a definite positive experience dropping off the truck here.
Cecilia O | First ImpressionsChristina is super helpful and never disappoints.
mujahed d | Overall ExperienceChristine property manager was awesome big help always returned my calls. I loved the experience overall.
josh y | Overall ExperienceExcellent price for what i need
Nelson A | Online Move InI reserved 2 units last week online. the staff checked me into the 10x20 and then informed me that the 10x15 was not a unit this location even offers. I had to cancel both as they didn’t even have anything comparable in size available. Incredibly inconvenient.
Sarah S | Overall ExperienceYour staff had verbal And email agreements with me to upgrade my space and Then gave the units away twice!!! This cost my staff time and money. We did take another space but it isn't what we wanted. Only stayed because we had already spent too much $$ and time. So disappointed after having been there for about 10 years
BARBARA P | First ImpressionsIrene was very nice and helpful
miracle j | First ImpressionsChristina the Property Manager is amazing and made the process easy. She went above and beyond to make sure everything went seamlessly-- and it did! Thank you.
Stacy G | First ImpressionsExcellent experience with Christiana
Laura E | Overall ExperienceThis has been the worst experience I have ever had after having to drive two hours away and two hours back to get the U-Haul I reserved on my graduation day I’ve been drove eight hours across the state of Texas to find out that the storage I reserved did not have a lock so they sent me to another location those storage or flooded finally the third location 30 minutes from where I’m living did not have my size so I had to get two smaller storage is all the way in different buildings complete horrible customer service
PATRICK C | First ImpressionsI don’t have a storage
Diego M | Overall ExperienceEveryone we communicated with throughout our experience renting here was knowledgeable, helpful and pleasant! De'Corian checked us in and did a great job.
Carmen D | Overall ExperienceThe day after I got the unit I went back and my code was apparently changed without my permission. Once I got back into my unit there was no light bulb. At the end of the lease I had one hour left to get my stuff out and the storage was closed at 9 pm when the sign says it’s open till 10. All and all not a very good storage and I will not be using uhaul storage again.
jay g | Overall ExperienceI will say this when I first went to rent my space I was treated very rudely and kicked out of your store by the most unkind rude person I’ve ever met in my life, thank God she’s no longer there and I did call corporate. Since not having to deal with her I have encountered several nice people that work there and I’ve had a good experience . Feel free to contact me at 713-594-5685 thank you my name is Shauna Jessee
Shauna J | Overall ExperienceReserved space was told it would only take a few minutes to check in. Instead the staff member couldn’t find my reservation and the computer would not set us up. Then code would not work so we waited for over 40 minutes with two moving vans waiting to unload. Final the manager stepped in any we got into the unit.
Privacy R | First ImpressionsUHaul was there when I needed storage. The policy that prohibited me from cutting off my lock was tough to the tune of $119 to secure a locksmith, but overall, I rate the establishment Excellent.
Shirl M | Overall ExperienceCustomer service is unfriendly and demanding
QUINSHAEA J | Overall ExperienceThe lady that checked me out was awesome
Devon R | First ImpressionsAmazing customer service- can’t recall her name but each time she provides the best service!!!!!
Jamie G | Overall ExperienceThe storage units were kept very clean. I couldn’t have had a better experience. The staff was Great! Thank all of you for such a wonderful experience again.
ELAINE R | Overall ExperienceI had to write a amazing google review for the staff here at the Uhaul. Everyone here was kind and helpful. Thanks again.
Jeanette R | First ImpressionsWas told over the phone that when I booked my trailer that I would get my first month free and I explained that to the associate that helped me yet I still got charged for the first month and that’s frustrating. My whole experience with U-Haul has been the worst ever from booking the trailer to the storage. Will never use you all again
Jamie G | First ImpressionsI was lost, but the employee took care and guided me and made me felt comfortable.
My H | First ImpressionsGreat Customer Service. Would use UHaul for storage again if needed. Would definitely recommend.
Judith C | Overall ExperienceProfessional and helpful staff. Clean facility.
Sari S | Overall ExperienceExcellent, professional staff. Great clean facility.
Sari S | First ImpressionsConvenient location & helpful staff
Andrea M | Overall ExperienceGreat!!!
Brevenando H | Overall ExperienceI enjoyed using this facility very much. The only thing that wasn't perfect in this experience was that I could not access my unit at times that were convenient to me and had to rearrange my schedule.
Whitney W | Overall ExperienceExcellent Service and Staff! Special kudos to Cynthia!
Santhosh S | Overall ExperienceCourteous staff, however there was a price discrepancy.
Taaliba M | First ImpressionsCYNTHIA was the best Manager I have ever met. She really took her time explaining any showing me around. She also offered me the best deals and helped with the moving in. 5 STARS just for her!!
Santhosh S | First ImpressionsLarge, clean RV storage facility. Carla and her staff are amazing. Excellant customer service. Very pleased with the rental experience.
Judith C | First Impressionsgreat customer service quick no hassle
Regina J | First ImpressionsThomas and his trainee were competent, efficient and polite
Lasherrie E | First ImpressionsI absolutely love it here! Carlia and her staff are amazing! I will recommend everybody to go to this location! Just amazing! 👏🏽👏🏽👏🏽
brandy w | Overall ExperienceYou are the bomb . Com
Sandra J | First ImpressionsCarla was awesome and her staff was friendly and helpful at all times. I will use this UHaul again for my future storage needs.
Dennis G | Overall ExperienceVery satisfied
Dale D | Overall ExperienceThe staff and facility were excellent!
Michael M | Overall ExperienceVery nice well maintained. I kept a unit here for over 15 years
JOHN C | Overall ExperienceThank you Yvonne for all of those years of Excellent customer service. Donna
DONNA T | Overall Experiencegreat,clean, safe facility and friendly staff.
Geetha R | Overall ExperienceVery clean and well maintained facility.
LAURA P | Overall ExperienceThe front desk manager, Yvonne Blondie--the lady from Michigan-- was very friendly, professional and helpful. Not sure how it could have been better!! And everything is so CLEAN!!! Thank you
Patricia S | First ImpressionsI will recommend the storage facility to all.
Patrick G | Overall ExperienceAwesome crew.
Justin N | Overall ExperienceIt was a good experience
Yon w | Overall ExperienceGreat service. Thanks
DANIEL C | Overall ExperienceI was satisfied with the services and would recommend to others.
FREDERICK K | Overall ExperienceSimply the best I have ever used.
Gwendolyn P | Overall ExperienceVery good
Barry H | Overall ExperienceThank you John and Yvonne for being such nice people.
tara w | Overall ExperienceCourteous, professional, warm, thorough and accommodating service… What else would one ask for!
Ibrahim E | First ImpressionsExcellent
CHELSEA D | Overall ExperienceYvonne has been wonderful from day 1. I enjoyed having my storage here and will send anyone needing storage directly to her.
DESIRAE R | Overall Experienceonly used storage for less than 1 month service was great
Michele M | Overall ExperienceThank you for going above and beyond to help me with my move and storage needs. If ever I need a truck and storage in the future, I’ll be sure to call you. Thank you very much for your great customer.
Sonya M | Overall ExperienceNice and Clean. The staff was always friendly and helpful.
Bryan S | Overall ExperienceAlways very accommodating, with great service. Place is clean, organized and maintained.
Gregory H | ReservationThanks
David B | Overall ExperienceGreat service clean and safe facility.
VLADIMIR M | Overall ExperienceNone
David H | Overall ExperienceYvonne was very helpful and responsive.
Netrix L | Overall ExperienceI enjoyed using this facility very responsive and good reminders about payments and communication
JUANELLE B | Overall ExperienceVery informative
Alecia B | ReservationI would absolutely recommend this location to any family and friends. Excellent customer service.
Deborah W | Overall ExperienceExcellent service every time. Loved the price of my unit. Would rent a unit at that location again if I needed. I just don’t now anymore at the time.
kenisha j | Overall ExperienceGood work!
Robert H | Overall ExperienceThank you for your great customer service!
lanier l | ReservationI got really good deal for 3 months .One month free of charge .
Maria I | Overall ExperienceAlways felt safe loading and unloading. Facility was immaculate. Carts were conveniently located and readily available. Very pleased with the overall experience.
lisa m | Overall ExperienceAwesome staff!
Richard G | Overall ExperienceU-haul helped us throughout this past year as we recovered from the Harvey flood. Thank you and we will recommend you to others.
John G | Overall ExperienceGreat Service.
MELVIN L | Overall ExperienceDdddddd
diana b | Overall Experience