Was charged an extra $45 for seeming like no reason… and then booted me off site before I could finish returning the van I rented
Eon MCustomer Reviews for U-Haul Moving & Storage of Central Harrisburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpful staff. Would use again.
Julia KFriendly staff.
Min SVery nice and polite. Was in and out quick
Debra HAll good
raul aDisappointed that the call center that I went through to reserve a trailer, ended up reserving it at a location that was an hour away (in the opposite direction) from the location I was picking up auction stuff. I ended up having to get a bigger trailer that I was not happy about. I would have gotten a trailer form a location that was on my way to Harrisburg instead.
Christina HThe attendant was very friendly, but took so long to get to me that I self checked out before he offered to help. He was cleaning a vehicle, not assisting a customer. And a woman was running around, screaming and crying. Pretty weird. But the location itself was fine, especially compared to the pick up location.
Michael HThe worker that helped us on 4/7 was absolutely incredible
Vivien VOverall it was good
JOHN W | Overall ExperienceExceptional experience always.
RENEE MStaff is very helpful and caring !!! Respectful and pleasant.
CIARA D | First ImpressionsChanel was an excellent. Employee respectful kind.
Luis R | Overall ExperienceNothing, because everything ran smoothly.
JONATHAN BComplimentary coffee . Thank you, the employees were very nice and very helpful!!!!!!!
Dawn EThe place I dropped it off at wasn’t any better than the place I picked it up from. we dropped it off after standing in the store in front of the employees not being recognized for about 10 minutes the guy asked if we was dropping off we said yes he told us to leave the keys in the truck, we told him it was a trailer he said “shit” he would meet us out in a few to check it in. We waited about 5-10 minutes more and he told us to wait for a truck that was in the back to come out and we could go back then a few minutes later someone else comes out and tells us to go bac, they directed us where to drop it off the lady unhooked it said 0 charge and we were good to go. They called me yesterday because they didn’t have it checked in and said we was late dropping it off. We dropped it off around 4 on Saturday they found it after I told them on the phone where it was. I would not use the pick up or drop off locations again. This location has such bad potholes in the parking lot you have to navigate around them
Catrina WGood customer service
glenda b | Overall ExperienceSuper clean facility - immaculate. You could eat your dinner off the floors..!!! NOTE: DO NOT LOSE YOUR KEY. IF YOU DO - U-HAUL REQUIRES THAT YOU PAY A LOCKSMITH TO REMOVE THE LOCK
William s | Overall ExperienceNot a thing the experience was easy from start to finish. The customer gentleman that helped was terrific.
Andriana GFacility store hours could be longer (extended). Staff members could be more friendlier & more helpful. The storage facility was extremely well cleaned/maintained! Thank you for your service.
Lisandra G | Overall ExperienceEverything went perfectly. The staff was very helpful. I can't think of any improvements.
Gunesha FExcelent service!!!!!!!
Hector HStaff was very helpful an explained everything to me.
DINA WFast and clean service.
Marlon MAshley is always good to people! 😊
Nathalie Ceverything including the price was reasonable. the checkout could've been faster because the computer system went down so he had to enter it all in again, but that was the only negative thing. and it wasn't even that bad. thank you
Danielle HNo comments! Pleased with the service.
Anthony TGreat staff!!! Really good service
KEVIN PGood Service.
Maria N | Overall ExperiencePut wrong information in
SHANDALE HI think Ashley was amazing. He should actually be the manager of the place. There was a lady there I believe with colored hair may be red or pink. She was the manager she wasn’t as friendly as Ashley. She had pretty much a chip on her shoulder and didn’t, walk around like a manager. I think Ashley did that. He explained everything so thoroughly. He was amazing and you should recognize his work. I think the manager could probably take some pointers off of him. She seemed very miserable. Just my observation never said hi to people how can I help you? I don’t know I might have a different impression of what a manager should do but I do manage an entire clinic so I think I know something , but thank you to Ashley for making my experience Very nice there’s something I saw Ashley do, I thought was very sweet while helping me there was another young little guy fairly knew I’m guessing deal with a not so nice customer the customer snatch some keys out of his hand, but Ashley took the time to comfort his employee or should I say peer and let him know it’s going to be OK some people will treat you like that. You just got a move forward. Again, something a manager should do. Oh, she did leave a very crowded line walk very slowly around the store do some thing, then come back and decided to sit behind the counter and help the line was very annoying. Ashley came in the door solve the line was long and immediately went behind the registered and started helping people anyway, thank you, Ashley you made my experience very pleasant.
FRANCES WBe nice for costumer
Hari AI booked my rental in advance online , when I arrived it was not at the location , then I waited around for another truck and they could not find the key. Finally after 45 minutes of waiting I was given a truck that was still dirty from the renter before then it was on E and the back of the truck had a ripped bag with no equipment. I did not ask to rent equipment but at least the truck could have been cleaned out. This was my second time at this U-Haul and will most certainly be my last . I would not recommend 29th st Harrisburg PA U-Haul at all especially if you’re on a time crunch.
Amber RIt was an amazing facility! Very neat, clean and organized with excellent Staff
Timothy MMy only complaint is that the truck was not clean.
Luis VGreat and wonderful offer
taviss bEverything was awesome best experience I had.
Ernest F | First ImpressionsMy experience with the U-Haul company was extremely astonishing. The staff there were very knowledgeable, professional, and extremely supportive. I highly recommend anyone who is in need of storage units, to go see all the staff on 29th street. I will guarantee moneys worth and your belongings well taken care off.
CARMEN M | Overall Experience10 out of 10. Customer service rocks.
RENEE MI highly recommend anyone who is in need off a moving truck, and a strong unit.
carmen mService was awesome Location was awesome Thank you
SHEILA RNothing
Burchell SI travel often because of the military, so I often need UHaul for storage and rental trucks. I have dealt with many locations in multiple states, but this by far was the best. The staff here was incredibly! They were friendly, helpful and accommodating. Finding a good employee is hard to find these days, let alone an entire staff. I highly recommend this location!
Jennifer T | First ImpressionsRequire at least a quarter tank of gas to be in the truck when returning. Leaving 3/18 of a thank is just stupid when city driving you only get 2 mpg.
Priscila BYou were so quick with what you said, I had to ask a second time about your turn-in activities. Thanks for your help.
robert kSell safety vests in the waiting area.
jeffery nNo complaints at all. Everything went well and the staff was great.
derick e | Overall ExperienceMake sure gas gauges are fully functional.
Alfred BI not sure if I was supposed to have a loading ramp with the truck. I wasn't sure if there was an extra fee.
Parris DNothing
KAREN BThe staff is great. They make sure everything you need and ask for is covered
Ashley LNothing everything great
TARAJAE DThe light skin woman in there when I went yesterday 2/20 (don't know her name) but she was very polite and great customer service.
Alisha WI paid for a dolly and there wasn't one in the truck .
Gjuan MStaff was always rude and had attitude up to the manager. Always acted like you are bothering them. No seating for handicap folks like me when there is a long wait.
AMY F | Overall ExperienceThere is many things to be serious about management
Bhuwan UThe staff was very professional. They knew their jobs and also were very helpful to make this rental as seamless as possible.
Lasheba CI'm not sure at the moment how to answer this but commit to adding a response at a later date if I should have one, if I can or may, or am able to do so. Thank you.
Andrea bOk
DHAVALKUMAR PAlways a great experience and 29th St Uhaul!
WESLEY BI will say this for you You're establishment is better than the ones in New York cuz the ones in New York City they suck I made a reservations online one time and got up there and couldn't have s*** have to bring it with me from Pennsylvania it was a drag but I prefer the service of Pennsylvania than New York any day
Mark BCustomer service was kind of unprofessional. As I was the only one standing in line the available representative got up and said he had to do something and made me wait for the next cashier. As I was waiting for this cashier, they were talking with someone for 20 minutes and waiting for their family member to arrive 10 minutes later before helping anyone else. Unprofessional!
shannon B | Overall ExperienceI was happy with my service in new York when I pick up my trailer.She was very friendly and helpful.I felt so much love and welcome with the manager that helped me check into my storage space in Harrisburg pa ,she was so sweet and polite.,
JERRY L | First ImpressionsThank you so much your staff was on point and service was excellent
JOSEPHINE J | Overall ExperienceOne of your reps was kinda rude for no reason 🤨
Jarome M | Overall ExperienceThe staff was rude most of the time. Hours could be later to access your own stuff, especially for people that work later in the day. Prices kept increasing from when I first got the storage. Would not recommend to anyone else.
daniel l | Overall ExperienceThe guy that was there during Thanksgiving Eve hours was beyond helpful and very courteous from one southern to another I was happy to business with him
NAKENIA M | First ImpressionsFor the size of the storage unit I had. The price was just ridiculous. That didn't make no sense and the storage units are not high enough. They have low ceilings. You can barely get anything in here and for the price. It was just unbelievable. I'm sorry, but I would not recommend using your storage unit for anything now to rent. A truck that's totally different. But I would not recommend anyone to get a storage unit from there. And that's their desperate
Eugene T | Overall Experiencethe only thing that bothers me is the late fees cost were outrageous, and as a customer of over 5 years i felt i should have been given leniecy in some of the charges, i paid over $10,000 for that storage unit over the five years that i rented it.
Elfreda S | Overall ExperienceThank you
DEBORAH T | Overall ExperienceI'm sorry. I trust Uhaul with my belongings. Your employee's, not all of them, but the skinny black guy is very ignorant. He truly NEEDS to go to "ETIQUETTE SCHOOL". He has NO compassion for his position. He really needs GROOMING.
Mercede P | Overall ExperienceOther units in the building have roaches
TAQUEY H | Overall ExperienceThe prices are ridiculous. And the staff was unbelievable. And I mean, that in a bad way.
Eugene T | First ImpressionsCustomer service was professional! I got there very late and the associate still allowed me to rent the storage. He was patient and very helpful
shannon B | First ImpressionsGreat experience
IONE S | Overall ExperienceThank you. I am completed with the service Lennie Lewis
Lennie L | Overall ExperienceThey took care of everything. It was a very pleasant experience.Miss Shanell(sp) was amazing.
Deborah k | First ImpressionsY’all screwed me over and I’m seeking legal advice. I had that unit for over 4 years!!! And I spent the entire summer trying to make payments and inquire about moving out before auction. I was derailed. Hung up on. Lied to for a month. I was told my u it was for going up for sale when it wasn’t!!! Only to get a call months later confirming it was NOW up for auction. When the fees were beyond me being able to make a payment. I truly hate what y’all did.
Georgette C | Overall ExperienceGood morning, The U-Haul facility located on 29th Street in Harrisburg, PA overall experience was horrible. Customer service doesn't make notations about the concerns the customers call in about in the computer system. Billing department mailed my storage bills to the wrong address after making numerous updates to the correct address every month. Management had to make corrections to my account billing information every month after showing previous bill payment receipts that I made. I wouldn't recommend this storage facility for anything. Make this place YOUR LAST OPTION to do business with. This facility really needs to get it together. Please and thank you !!!
juan R | Overall ExperienceKeep up the great job.
Robert E | First ImpressionsI filed an insurance claim and never received payment, there was noise droppings in my belongings. Somehow my stuff is covered in sand. All of this for almost $200 a month and you raising the price constantly.
Nakiyah G | Overall ExperienceStorage facilities with multiple floors should have a freight elevator for transport of household items.
Nicole M | Online Move InThe staff is wonderful and very very helpful and accommodating!
michael h | Overall ExperienceI had to call many times about taking my money and I had a free month then I had to call a supervisor I just moved my stuff out When I went up to get a truck the lady got in my conversation with me and my husband and I said I’m not talking to you and she got smart I see said some words she refused to wait on me I WILL NEVER USE U HAUL AGAIN
Loretta T | Overall ExperienceCustomer service was very poor.
fearon w | First ImpressionsDrove 200 miles from nyc had a reservation for storage upon arrival at around 6:30 pm (closes7pm)no one was at the desk after waiting 15 minutes guy showed up told him I have a reservation for the storage he said I should have gotten here little early OKAY so I requested him had a such a long trip half heartedly he gave me the access to the storage (never rented the storage prior to this ) while I was standing there asked him specifically about the size of the storage if my 20ft truck fully loaded would be able to fit he said I should be more than good LOL 10x8x6 after looking at it I wanted to just cry/laugh came to the front ask him if he has anything bigger or drive up options told me it’s too late can’t help you now time is about 6:50 10 minutes to close called the mechanicsburg location fine young lady helped me get a drive up storage with mobile access bottom line is very disappointed I personally have done customer service all my life professional NYCT bus operator was definitely not expecting that on my part picking size was a boneheaded move but hey that’s what uhaul is for to help right.
Hassan A | Overall ExperienceThe price constantly increased
Erica D | Overall ExperienceI could not find my unit and no one was there to assist. I had to rent the uhaul another day. This cost me more money.
Fonda R | Overall ExperienceJarule the manager was excellent patient and very helpful and very polite
Overseer-Celestine R | First ImpressionsCouldn't find it and put me in a horrible inconvenience
Fonda R | Online Move InOnline process mediocre, people on phone help was ok. Guy at counter lazy. Refund process unacceptable
Kayla P | Overall ExperienceThe storage rental was perfect.Couldn’t get any better accommodation.
Ermer N | Overall ExperienceThe only problem was the staff were busy joking around and not paying attention to the task at hand. I could not find my unit. The only thing I was given was a map. I feel the attendant should have walked me to my unit. It’s called customer service. And when I went back in to ask for help. No one was there in the office .
Martha W | First ImpressionsThe assistant manger and associate G was amazing helped me to the fullest potential also very nice and understanding
Kamiyah M | First ImpressionsKind and courteous
Gary C | First ImpressionsI would recommend friends and family to use U- haul storage facilities My belongings,furniture and other items where held there for about four years They were in the same condition when I moved them out of storage Thanks U- haul🙂
Sheona T | Overall ExperienceSusan and Areil are a asset to U-Haul
Maurice E | Overall ExperienceThe young lady who assisted me was very helpful excellent customer service
ANDREA D | First ImpressionsCustomer service was great. The staff was friendly and made the process easy.
RHONDA G | First ImpressionsThe store manager was extremely kind and friendly! She Answered every question I had with detail && she was just so patient to my situation and I left beyond satisfied and happy I chose this store in particular. I will definitely be recommending this particular store for future references! Thank you so much UHAUL
Wanasha D | First ImpressionsI came to the store to let you know I was done with the storage but there was nobody in the store and it was a long line so just so you know I’m done thank you
bonnie r | Overall ExperienceI wish I was more familiar with the key card for the alarm is annoying.
karteya w | Overall ExperienceY'all doing really good job
COREY A | First ImpressionsThe prices could be more reasonable
alexia l | Overall ExperienceManagement and staff very rude and disrespectful charge my card multiple times and refused to refund. Staff was cleaning personal vehicle on company time staff and manager cussing at one another manager very argumentative with customers
Ziohne C | Online Move InThank for your outstanding. Service Annette Brooks
jamal e | First ImpressionsI just didn't have a movie dolly but over all it was pretty good. Thanks for the service.
randall d | First ImpressionsMy items smelled awful and the unit and my items were covered with mice and rat droppings.. I had to throw more than half if my items away!
Marcus C | Overall ExperienceLow your rates!!
Howard L | Overall ExperienceI’ve experienced more than enough traumatic events dealing with U-haul. As a veteran classified with a disability, I wasn’t given any accommodations as per the ADA and Veterans Law. The customer service was less than adequate and unfriendly. I would not recommend.
tarrille j | Overall ExperienceThank you, you were great. Only left because we moved out of the area.
Brenda M | Overall ExperienceFriendly and professional
eileen b | First ImpressionsI had used the unit from May 2017 until December 13, 2022. Until this year everything was as good as expected. However over the past year there was dirt and dust accumulating on our storage items and then I discovered in November, 2022 that mice had been in the unit as there was chewed styrofoam all over the front inside, mice droppings and 1 dead mouse. Not a good situation. Fortunately I had already planned on emptying the unit in December, which was completed 12/13/22.
John H | Overall ExperienceI was promised a free storage to find out that the space they had for me on the Sind floor which was totally non conducive for my move. Then offered another unit larger than what was scheduled and charged $10.00Dollars more. Then when we got to that unit the previous owner still had his lock on the unit. So it was not available. Then I was offered a small 5X8 for 10 ft truck which meant I could get very little in it. Out of total frustration I left and found another Stoage 25 miles away.
Jimmy W | First ImpressionsMe gusta que las instalaciones está limpio y la persona que me atendió habla español y amable
Wendi P | First ImpressionsExcelente servicio.
willkins s | First ImpressionsThere was no key in the lock box for the U-Haul cargo van I rented. Then when I finally got a truck and got back to use my storage there was a lock on it. It was after hours and a general manager couldn’t be reached. So I spoke with customer service and ended up having to pay to keep the U-Haul with my things inside until the next day!
Fana E | Online Move InIt was smooth.
David M | Overall ExperienceThey great will definitely use again
Alvin P | Overall ExperienceHesitant at first, judging by the area y have to say that I was impressed with the cleanliness of the facility, and the easy access to the storage room. The store manager(Latina woman)went above and beyond my expectations with with her customer service skills.
Hector O | Overall ExperienceUpon moving my stuff into the unit I asked if there were any bugs, rodents etc. The team ensured me that there was pest control. When moving my things out, there were roaches throughout the facility. I had to throw away a lot of my belongings. When I brought this to their attention, they said there was "nothing they could do".
Yadara L | Overall ExperienceBoxes had rodent droppings on them and smelled like rodent urine. The stench filled my house.
Don T | Overall ExperienceI had this storage for 10 1/2 year's no problem. Then used my license to help Shylyn Smith get a U Haul truck and because she didn't bring it back and changed her bank account# I got a 3000.00 dollar bill. Not fair!
rose m | Overall ExperienceMuy limpio todo y buen servicio
Luz R | First ImpressionsVery friendly staff and as cl3an as a whistle. Will use them again when the time comes.
Dale M | Overall ExperienceFriendly customer service
mary h | Overall ExperienceThe store manager went the extra mile.
Hector O | First ImpressionsGet rid of the alarms that scare the crap out of you everytime you open your unit .
FREEMAN G | Overall ExperienceShanell was an outstanding worker! She listened to my husband's and my request to rent out a storage unit at the S. 29th Street Harrisburg, PA location. She was informative and treated us with respect. When we realized we wanted a unit with a taller headroom, she kindly escorted us to a unit that best fit our needs. The entire transaction was seamless and professional. We appreciate her kindness and thorough follow-through. She deserves a hefty bonus and plenty of vacation time for her efforts.
MARION T | First ImpressionsI was down sick for about a month with surgery and could not work. Manager would not work with me with getting caught up on the 200 dollars fee they charged me within that month. This place does not take partial payments either to help you get caught up either. Will not rent here again!! They stole my stuff out from under me.
Tina K | Overall ExperienceNice dealing with the owner and his relationship with his employees. The location is jars to find but when you get there and see how clean and friendly the place is, you do business with them.
Dale M | First ImpressionsWe appreciate the young lady Shanell Brown she helped us very much and she's also excellent manager I love the way she talked and how she established everything for us you have a very good manager there thank you very much the George family
Michael G | First ImpressionsSi recomendaria y volveria a rental de Nuevo. Muchas grasias un buen servicio.
Aida R | Overall ExperienceAll are questions we're answered. We felt relieved that we can have a clean and close storage company.
michael b | First ImpressionsI must say that all of the current staff are very unprofessional ex convicts, drug users and violent offenders, with no experience in the workforce, I understand stand giving someone a second chance but a place of business is not for one of this kind, I’ve been a loyal customer for over 4yr and was threatened by and employee which got into my personal space and I took action for my safety , because of this incident I was evicted with short notice after paying my storage account of a sum of 180.00 dollars . I talked to the manager of the facility and he was very unprofessional and disrespectful towards me briefly on the phone with him. In closing I will not ever recommend anyone use to until there mess up!!! 💯👋🏿👋🏿👋🏿
TYRONE G | Overall ExperienceBeatrice was extremely helpful and took the time to show me the locker I was considering and where it was located. As we walked through the facility, I was amazed at how clean and fresh it smelled, and saw someone mopping the floor. After I decided on the locker, Beatrice took me back through again, showed me where to park, how to use the alarm system and then how to use the lock I purchased. She answered all my questions and I was completely satisfied with my experience. I haven’t moved anything in yet and hope this process also goes as smoothly.
DIANA D | First ImpressionsMy family and I appreciate the service provided at U-Haul at the 29th street location.
Marion T | Overall ExperienceGreat facilities. Locks are a little difficult to get on and off
ERIN M | First ImpressionsHomeless and jobless but it was a nice place for all my extra storage
Selena M | Overall ExperienceMost staff were great. Upper management were not understanding especially during the height of Covid. When some people were hospitalized and couldn’t make on time payments. They did not allow any payment arrangements!!! Thought this was horrible!
terri T | First ImpressionsThe lady that waited on me at the desk was very professional she know how to talk and know how to run business thank you guys are in
james A | Overall ExperienceThe agent told me the first month is free and then he changed my card it's unbelievable!
Djibril I | First ImpressionsLily did a great job training and giving me all the knowledge I needed to be informed of before I made a purchase. That I’m getting what I really want.
Kaylin S | First ImpressionsClean environment and friendly staff
Kelvin C | Overall ExperienceAppreciated the friendliness & helpfulness of the staff.
Mark G | Overall ExperienceHa sido excelente definitivamente estoy feliz con ustedes.
Ines P | Overall ExperienceWe'll be back! An excellent seasonal solution for our business.
Robert O | Overall ExperienceEmployee gave me the wrong access card so I was locked out but customer service did help me with the help with the a customer who gave me access so I can finish loading my storage but it all came out good.
Armando G | First ImpressionsI may use Uhaul storage again in the future.
EDWARD H | Overall ExperienceMouse destroyed majority of my property
Shaunteeyia T | Overall ExperienceI really appreciated the way I was treated and the help I received
JOSEPH M | First Impressionsvery easy
Allyiah S | Overall ExperienceGreat Service!
BARRY L | First ImpressionsEven though I had this all set up with a rep on the phone days prior to my arrival, and I had received a call a few hours prior to my arrival, when I got to the Harrisburg Uhaul facility, they had no information or idea I was arriving that day. Very long check in time while my family had to wait in the car. This is very frustrating that a large company like Uhaul does not have a better computer system that communicates with its branch offices. When the manager at the Harrisburg office entered my phone number, your system should have pulled up all my past and present reservations! Very poor on Uhaul corp!! If I am able to get emails from Uhaul with my reservation information then so should your branch managers or the location's general data look up by phone number. More than one branch office has told me the Uhaul computer system is not user friendly for them. When calling in to Uhaul to make reservations, there is never a problem. There seems to be a communication break down in your system that really needs addressed.
EDWARD H | First ImpressionsThank you Shane for trying.
Tiffanie E | Overall ExperienceCustomer service was the worst I have ever had
Earline W | First ImpressionsReasonably priced and very helpful staff.
dawn r | Overall ExperienceMy only issue was storage unit availability.
Gevita D | Overall ExperienceThe U-Haul facility was always clean and tidy, floors were swept mop waxed bathrooms clean every time I went over the last two years I want to commend the lady who takes care of that I'm not sure if her name but she always had a smile on her face and was always working hard I would recommend this place good job
Mark O | Overall ExperienceAttendant very disrespectful to wife.Not helpful.Needs fired!!!
Kimely W | First ImpressionsI appreciate UHAUL for all the support that I was given during my hard times. I commend you deeply. Stay safe!
Rae T | Overall ExperienceHad a reservation the day before my storage. Then the day of the storage it disappears.
Nicolas C | First ImpressionsRude
Nakiyah G | First ImpressionsAll employees that I had the pleasure to deal with were very helpful. From the manager Shane, Asst Manager Roberto and employee Sammy. Very good experience
Lena Z | First ImpressionsCuando se presenta problema nadie te quiere ayudar gracias
ANA N | First ImpressionsThank You!
Terell J | First ImpressionsI had so many problems during my journey, however the response was great 👍. no worries.
Cory R | First ImpressionsI used multiple services and nothing went the way it should, I know you’ll probably dismiss this but when I went to do a mobile pick up of a truck that I needed at 7am, I wasn’t able to get the truck Even though I came to the location two days before to make sure all was well, had to wait until 9 , no sympathy from the worker, storage unit was wrong size and unavailable, another delay, finally got a unit at a different location, a 4 hour move took 7 hours, I will avoid uhaul at all costs if I can in the future.
Emily J | Online Move InThe rate was a bit salty for a 5x5x10, but location matters.
Vincent B | Overall ExperienceThank you for guarding my stuff.🌌
Eileen B | Overall ExperienceThe 10x10x6 unit I reserved on-line with my truck was not available when I showed up in PA on 12/2 (order #20731372). An employee (Steve) put me in a 5x10x6 and 5x10x8 as an alternative, and told me he would merge the units so I would pay the same monthly bill I was anticipating. Steve said he would call me to come in on a later day to sign the receipt/contract once they were able to merge the units. I went back in-person on 12/'7 since I had not received a call. I was told by another employee (Shawna) while she was on the phone with corporate storage, she could not merge the units since they were different sizes (one is two feet taller than the other). She said I would have to move my belongings out of one of my units into another, so both the units are the exact same size to receive the merged rate. I am expected (again) to spend my time and energy to make-up for false promises and booking errors made by U-Haul. U-Haul made the mistake allowing me to reserve a non existent unit. I took the two 5x10s because I was told the rates would be merged into the monthly rate I had expected. The employees now tell me I have to spend another day moving my stuff around because of errors on the company's behalf. This is all highly unacceptable, and I am very disappointed with the customer service and my entire moving experience. What is the point of making a reservation if the unit is not held and available? Why would an employee tell me they will honor the 10x10 rate if I moved into two 5x10's? The first employee that helped me yesterday was also very unsympathetic and had zero empathy. Shane, the general manager, stepped in and did what he could to help, but it is a shame that corporate ties the employees' and managers' hands in a "make-good" scenario. Because of the "same size units to merge" restriction, U-Haul has denied me the most basic of customer expectations and given me a horrific experience. I am definitely not satisfied, and am expected (again) to pay more or inconvenience myself because of errors made by your company. My moving from Louisiana to PA started with me having to drive 29 extra miles to pick up my equipment. My pick-up reservation was made for a location 2 miles from my home in LA. U-Haul managed to screw up both my reservations on this contract, and I am expected to spend my time and money to cover your mistakes. Since I will have to spend time moving my belongings, I plan on moving them out of your facility entirely before the free month I received with truck rental is over. You've lost a long-term customer with excellent credit (>800) who always pays their bills. If I ever have to rent equipment again, you can also bet I will be seeking out alternatives. You are a terrible company who takes no responsibility for your own errors, and shifts the burdens onto your clients. Shame on you, U-Haul.
WILLIAM P | First ImpressionsOnly issue I would say I have is we were at the location emptying the truck in to the unit and didn't finish until a little after 12. When I received the emailed receipt I saw I was charged for one more full day of truck rental. A bit disappointed in that....
Kathy O | First ImpressionsSteven is wonderful! He was very helpful and made the process stress free.
Shanice B | First ImpressionsI think it is not necessary to charge extra for 24/7 access to storage. Also, the individual units are dark. You should install an led light in each unit which automatically goes on when unit is opened.
jonathan c | Overall ExperienceStaff did not wear masks, despite PA State Government orders for everyone in a public setting to do so. Signage was up, to provide awareness of this fact. It is likely that many employee’s carried the Covid-19 virus home to family. As a person wearing a mask is protecting others, I don't appreciate this company, or company-location policy. It put me at risk, every time I visited the location, hence why we have now moved from that location. Other than this policy, I would have rated the location excellent.
John Y | Overall ExperienceThe fact that I asked multiple times if I had 24 hour coverage and the girl reassured me I did then when I came after hours I got locked outside with my keys and phones inside and couldn’t get back in until 5am the next morning when I called customer service they said I did not have 24 hour access on my account and when I tried to call the GM her phone ran I left a voice mail then called again a couple times because my storage unit was wide open and my cell phone and keys were inside thank god a friend came with me who had their phone I kept calling and instead of answering she turned her phone off so I have to sit outside the storage place from 1015p until 5am until I could get in to get my things to leave. Horrible!
Kendra P | Overall ExperienceGood location. Easy access to storage unit. Good security protocol. Would like to see light inside unit.
jonathan c | First ImpressionsWithout my permission the staff allowed to have a locksmith come and break the lock of my 2 storage u it’s. I asked about it and never got a response. I have already decided to take legal action .
leena s | Overall ExperienceExtremely clean facility and the staff was professional and efficient. Another customer was very rude to employees and used profanity due to Corona virus mask regulation but the staff person kept her cool and remained professional in this stressful situation. I will definitely use this facility again.
Freeda P | Overall ExperienceI had a excellent experience!!!
Luis S | First ImpressionsThere was mouse droppings throughout my unit also,there were droppings on several coolers I had to dispose of. I informed a employee that stated there is currently a rodent issue in row 1800,unfortunately my unit was 1802..Another employee took pictures of droppings on the floor.I stored summer furniture from October til Mid March.I am totally dissatisfied and will not be using U -Haul storage in the near future..Totally disappointed!☹
Robin S | Overall ExperienceMy initial phone call to the facility on 29th Street was a little less than friendly. But the gentleman that helped me when I got there on Saturday morning was over-the-top helpful!
Tina L | First ImpressionsVery efficient and kind. The unit is clean and the truck was ready for pick up. Good experience. E
Eileen B | First ImpressionsVery well clean and organized
latoya m | Overall ExperienceGreat service
JOSIAH O | First ImpressionsAssociates were helpful but weren’t trained correctly I was supposed to get a month free and was billed within a week when I came back the 3rd time the issue was resolved but staff was courteous!
KATHERINE P | First ImpressionsThe staff member who worked with me and the site manager were excellent.
William F | First ImpressionsYour truck is the best and we will patronize anytime anywhere.we really enjoyed using it.
faithe h | First ImpressionsVery nice and convenient location .
PHUONGKHANG D | Overall ExperienceAssociates were very professional, eager to explain all policies concerning the rental contract.
walter s | Overall ExperienceVery Friendly Service and they were able to assist me wirh the teuck and a storage unit. One stop shop!
Valecia A | First ImpressionsOverall good experience I didn’t care for them calling my emergency contacts when I always paid late
Christopher D | Overall ExperienceThanks for all your help It's truly appreciated
Saint J | Overall ExperienceOutstanding associates, truly professional organization
walter s | First ImpressionsBest Storage and U Haul rental service in the area. Wouldn't go anywhere else. All employees are very friendly and helpful!
Beth S | First ImpressionsDid not contact me as requested when a larger storage unit came available. Out of courtesy, could have warned me of the fuel policy for a rental truck. Slow, disorganized customer service.
joel M | First ImpressionsMy experience with uhaul overall was great. The general manager, sarah lawyer and Patrick were so helpful and kind. The units were very clean. Every time I stopped in sarah was cleaning something.
Amanda R | Overall ExperienceMy overall experience was GREAT!!!! thanks for everything
Leanna F | Overall ExperienceI would use it again
Kenneth B | Overall ExperienceAll went well I once we got to the counter.
Brian E | First ImpressionsGreat Service but understaffed
Ivan R | Overall ExperienceThank you
Tracey R | Overall ExperienceU Haul was very convenient for me and I liked the employees. But they are very busy and u need more employees And yes I would recommend U Haul .
rose b | Overall ExperiencePhone number also busy. I was always referred to the mail uhaul number. I gave them my card number for automatic withdrawal 3-4 times but it still didn't work out.
HUBERT F | Overall ExperienceI asked about access to storage room. I was told it was 24/7. Well what a lie, when I arrived a little after 1am on July 13th swiped my access card to get in and it Read ACCESS DENIED.
melaine S | First ImpressionsCustomer service bad Mary she is bad sorry 😐
Josuad V | First ImpressionsWe've had a lot of frustration during our move and meeting sarah was definitely a breath of fresh air. Her and her staff were completely nice and helpful and I really enjoyed being there. Thank you!
ronald a | First ImpressionsExcellent services
Grace L | First ImpressionsExcellent service!
Veronica G | First ImpressionsI really like U-Haul. Nice and Clean. The Staff are very Friendly.
Suzanne S | Overall ExperienceMy husband and I talked to Patty when we were first signing up. She was personable and professional and we were grateful to have her assistance. It was a pleasure working with her. Great employee.
DIANA R | Overall ExperienceAmazing customer rep service. She was beyond awesom! Love her x
ALESE O | First ImpressionsSARAH IS AWESOME!!! IF YOU LOOK UP "SUPERIOR CUSTOMER SERVICE" IN THE DICTIONARY, YOU FIND HER NAME AND PICTURE :-)
Margaret D | First ImpressionsIt's convenient and the manager Sarah is great
Jewelette B | First ImpressionsBest storage in Harrisburg
Marcus T | Overall ExperienceNice customer service.
Marcus T | First ImpressionsI don't agree with having to pay for a lock from UHaul if I have my own.
Amanda G | First ImpressionsTook over an hour to get a box truck and a 5x10 storage unit.
Noni S | First ImpressionsI appreciated the phone call communications by the driver.
Gina D | Overall ExperienceThank you
tynisha f | Overall Experiencehaving flexibility & understanding from the staff when I wasnt able to make payments really helped
KENNI M | Overall ExperienceVery pleased with the customer services which everything was explained down to every detail thank for you service ..
TYRONE G | First ImpressionsGreat service.
henry t | First ImpressionsMy first time using you box the Orlando location excellent customer service, the time to transport the U-Box they arrived early excellent,. My experience at the Harrisburg 520 S. 29th street terrible
Angela B | Overall ExperienceI did not have to physically access the location as only had a UBox delivery setup, but must give special kudos to Jen and her excellent customer service!! Thank you, Jen! It was a pleasure!
Jorja B | Overall ExperienceExpensive storage.. at least a five-day grace period from your due date of payment should be given. They charge you a late fee on the first day.
Nichelle C | Overall ExperienceDid not go to facility. U-boxes were delivered from there. Mary and crew did an excellent job of delivering the U-boxes.
Gwendolyn A | Overall ExperienceNever used your rental on this date
Kaisha W | Overall ExperienceOutstanding service
Saint J | Overall Experiencei'm in 2209 and very happy about the service and convenience, thank you
Daniel F | First ImpressionsI will go back again in the future
margaret J | Overall ExperienceGreat staff
Camilli C | First ImpressionsI requested the spelling of my first name to be corrected. The spelling should be Perrise.
Terrise S | Overall ExperienceCustomer service was excellent
gerald r | Overall ExperienceNice and friendly associates
Joel R | ReservationPut more trash cans out in front. From time to time I noticed the only one you have was overflowing on to the sidewalk. Staff does keep it clean but some customers do not unfortunately.
audria m | Overall ExperienceHas an issue with the general manager and was threatened with jail and made to look like a bad person.
BRIANA G | Overall ExperienceWould store here again, very helpful and courteous staff.
Micheal R | Overall Experienceeasy to communicate, safe and friendly
shawn v | Overall ExperienceNot professionally ran.
Hector L | Overall ExperienceEmployees were helpful and polite was a good experience
Elaine F | ReservationStaff inappropriate
Tondria G | Overall ExperienceCould use more more people on weekend
Jenna M | Overall ExperienceI would like to thank Sarah the manager who took her time with me, in spite of me running into a couple of situations making sure I had what I need when i needed it and staying within my budget.
CATHLENE J | Overall ExperienceStaff were really nice and made sure to work with the customers needs.
Jaxon D | Overall ExperienceI boxes worked fine for what I needed them for.
earl s | Overall ExperienceI would definitely use u-haul again!!! Thanks for the good service.
shkara h | Overall ExperienceOverLl I was pleased with the logistics and process. Staff at Harriabieg were great. Only irritant was that o asked at least 3 times but never got a call that it wax in early which coat is 2 hotels!
Anna R | Overall Experiencehad a few hic=ups but it was resolved with ease. thanks
Victoria M | ReservationAwesome staff!!
Manuel D | Overall ExperienceThe manager was great at finding me a larger storage area in another location. I asked for the largest storage area when I reserved a large truck but when I got there only small ones were available.
Carlene G | Overall ExperienceSarah is an incredible human being. She makes every customer feels he or she is the only valued customer she serves.
EYETA D | Overall ExperienceNa
Erlandie D | Overall ExperienceEverything went well. A little confusing, as I was contacted by 3 different people regarding the delivery. The dilivery window was missed by 3 hours, but it all worked out in the end.
Todd B | Overall ExperienceI will suggest that customers be thought how to use the entry card.
Iradatu B | Overall ExperienceExcellent customer service.
Myron V | Overall ExperienceEvery one was pleasant and personable. I locked my car keys in my car and they helped me look for them and also extended my time for the move. I had no problems.
Jacqueline P | Overall ExperienceThe associate s are very wonderful people, i will recommend them to anybody to do business with
Bashir G | Overall ExperienceI had a pleasant and professorial experience with the staff throughout my storage rental.
Luciana S | Overall ExperienceGreat service
Shannon B | Overall ExperienceThe first time I rented the uhal truck they let me know that I could get a storage unit free for thirty days because of the rental. That was a big help in the transition of moving my sister. Thank you
mary h | Overall ExperienceSarah is awesome and so are het staff. The storage area is immaculate!!
TRACY B | Overall Experience