Customer Reviews for U-Haul Moving & Storage of Central Burlington

595 comentarios

3245-3267 Mainway   Burlington, ON L7M1A6
(Between Walkers line and Guelph line)

(289) 348-2323

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(289) 348-2323

3245-3267 Mainway
Burlington, ON L7M1A6
(Between Walkers line and Guelph line)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Service was excellent in hooked up and out in no time.

KEITHC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRON L. 
Clasificación:
5.0

I got great help and I appreciated the assistance and instruction I got from the U-Haul employee who booked me in, she was great! Plus she had no problem lifting that heavy towbar!

Christopher C. 
Clasificación:
1.0

to follow

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle T. 
Clasificación:
5.0

The staff were exceptionaly helpful in getting everything set up and me on the road. ¡Gracias!

JOHNL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
5.0

Nothing ! <3

VLADIMIR C. 
Clasificación:
5.0

Excellent customer service, I would highly recommend to anyone!!

ROBERTJ M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ORGES R. 
Clasificación:
1.0

Picked up a trailer and returned same say. Received the invoice two days after I called twice and spent almost 2hrs on hold. What kind of customer service is that?

Sinisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

Start with full tank of gas

David S. 
Clasificación:
3.0

It would have been nice if the furniture dolly was in the truck as requested at time of booking. Good thing I looked prior to departing rental facility. Also, U-haul Canada should alter photos of trucks. One I rented showed a ramp which was not the case. Overall, did the job.

Ian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATHEW A. 
Clasificación:
3.0

Never received my invoice after dropping truck today ?

PAULA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALMIR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nebojsa I. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Perfect setup nothing required to improve.

Brian V. 
Clasificación:
5.0

Great staff and the equipment I received was new and in great working order.

Adam D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ying W. 
Clasificación:
4.0

The employees who helped me outside with the trailer were unreal nice. So pleasant and helpful. Didn't make me feel like a goof for not knowing how to manage at all. 100% smiles. I was super impressed. Felt very welcoming both for pick up / setup of trailer and when I dropped it off, different employee but same total level of respect and friendliness.

Jordan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONP L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELG D. 
Clasificación:
5.0

staff is super friendly and renting a truck was as easy as 1, 2, 3 , I tried renting a truck on line of the web site which was a disaster after three times I packed it in and went to location to rent the truck

Otto H. 
Clasificación:
5.0

Excellent experience!

Liz M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tsekedi M. 
Clasificación:
4.0

This location doesn't come up in the online searches, instead it list only the associatedbstorage only location. I made the booking at that location, then called the day of the rental to confirm where to go, went to the vehicle location only to find that my booking was cancelled. It was thankfully rebooted because they had vehicles. Could have been worse if there were no vehicles available. The truck rented was dirty inside, food in cab, inside window filthy, outside needed a wash.

DONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Borys D. 
Clasificación:
2.0

PLEASE take steps to make the key drop off box easier to spot and closer to the vehicle drop off area. I had no idea that it was a small nondescript orange box with no light or sign to indicate its use, and it was probably 100 feet from the vehicle drop off area. A U-Haul van was parked in front of it, which further complicated finding it. It was dark and the end of an extremely difficult day of driving 500 kilometres and packing up my 2 bedroom apartment. It took me about 10-15 minutes of very frustrating searching and walking around the building to find this box and had it been -30 in the winter or raining in October, this would have been even worse. Put a lighted sign there. Please. This is the Mainway/Burlington U-Haul centre I'm referring to.

ALEXANDERGEORG B. 
Clasificación:
5.0

Friendly staff and seamless process.

Tyron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary lou o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude M. 
Clasificación:
5.0

During our move we had a terrible tragedy and loss of a loved one. Unfortunately the truck we rented was a 26' er, which was in high demand. Trying to deal with this loss, funeral, being there for the rest of the family, while trying to move into our new place, was mentally and physically exhausting. We were unable to make our elevator booking due to the funeral so we had to keep the truck a few more days then expected. Tracy was the perfect combination of being sympathetic to our situation, while still remaining professional as far as letting us know that the truck must be back. Thank you Uhaul staff and especially Tracy for making a horrible time in our lives a little less stressful.

ROSEMARYERINA D. 
Clasificación:
5.0

Make it possible to have the option of paying with debit and cash.

Alexander K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADRIENWILIAM MAR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIUSEPPE I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arash R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIPGERALD M. 
Clasificación:
5.0

Fuel level is often below whear it should be.

BRIAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia B. 
Clasificación:
5.0

Excellent service

RICHELLE P. 
Clasificación:
5.0

The location indicated was great. Friendly and timely service.

Kyujeoung N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Srijeeth S. 
Clasificación:
2.0

We had some issues getting into the facility once when we arrived at 7am and the door was locked. No one was able to resolve the issue and we had to leave. Also, on the day we moved out, we discovered that epoxy from a previous floor job had leaked into our unit and onto some of our boxes/content. I alerted 2 staff and no one even apologized!

Mary Catherine H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMESBRADLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ari S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M. 
Clasificación:
4.0

Still waiting fir the total Cost and receipt to be mailed to me.

Scott S. 
Clasificación:
5.0

I originally booked a 5x8 trailer but was given a 6x12 trailer (at no extra charge) due to a tail light being out on the original 5x8. I was great full for the easy fix by staff. I was surprised that this large UHaul location had no staff that knew how to replace a light bulb in the trailer tail light. Perhaps some staff training on simple fixes might help in the future........just a thought.....thank you

Randall C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Nada

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

durdica J. 
Clasificación:
4.0

El cliente no dejó un comentario.

SYED TANVIN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASONQ H. 
Clasificación:
5.0

Just stay the way you are... :)

Ivica M. 
Clasificación:
3.0

The trailer lights did not work, i had to wait around for an hour while the replaced the wiring on the trailer. This led me to be late.

Lewis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMASZ S. 
Clasificación:
5.0

All is perfect thank you so much !! Vladimir Cicarevic

Vladimir C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIPROBERT H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andras K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tennyson B. 
Clasificación:
5.0

The online after hours return process was terrible. The website links wouldn't work, it was difficult to navigate and there was no online support available. Calling in my cellphone resulted in a ridiculously long wait which I eventually abandoned. As a consumer I'm extremely weary of hearing the standard “we are experiencing a higher volume of calls than usual” message. Frankly it's a load of malarkey. You are not sufficiently staffing your call centre to provide good customer service. You asked, here's your response.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariusz L. 
Clasificación:
5.0

We admire and appreciate the service we receive at this location.

Douglas W. 
Clasificación:
1.0

The service person is not friendly for a customer. And she always did bad behavior and made a terrible customer service. For example, I rent a trailer for 24 hours, and pickup at 8 am Saturday morning, should return back same time Sunday morning . But the uhaul (in mainway, Burlington) will open at 9am on Sunday. The uhaul service guy, she want me to return the trailer back at 8am in Sunday morning, even the uhaul will not open at the 8am until 9am. This is second time she did it. She said I have to be there at 8am, otherwise I need pay $160 for the penalty .

Cheng G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

Van needed a sweeping out, had mud/dirt on floor but otherwise pleased with overall experience.

LORNA T. 
Clasificación:
5.0

The representatives at the Burlington Mainway location were awesome!! Super friendly and very helpful. Renting the vehicle was quick and easy. Highly recommended!

eric U. 
Clasificación:
4.0

I returned the van with 70 fewer km than anticipated. Billed for 100 km. How do I ensure I get the corrected final bill.

Cam M. 
Clasificación:
5.0

The dolly that is strapped to the back of the truck impeded on space and was difficult to manoeuvre around.

Joshua T. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryszard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA B. 
Clasificación:
5.0

CSR was really helpful and friendly.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANEP T. 
Clasificación:
5.0

Great service and friendly staff

MARIO T. 
Clasificación:
5.0

The staff is always willing and able to accommodate my needs

Wayne W. 
Clasificación:
5.0

So brand new! Love it!

Matt B.  |  First Impressions 
Clasificación:
5.0

Above Excellent in service, access and convenience. Amazing team that deserves raises!! Keep up the great work 

Danielle L.  |  First Impressions 
Clasificación:
5.0

Fantastic service!!

JENNIFERDANIELLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

sergio V. 
Clasificación:
5.0

Excellent customer service.

Richelle P. 
Clasificación:
5.0

Put gas in van before you rent it...the agent suggested to put in $20 so when I brought it back it had more gas than when I picked it up and and they wouldn't reimburse me?

Bernard J. 
Clasificación:
5.0

All staff were very helpful and friendly to deal with at all times. I was a great being during the time we need a couple of storage lockers.

Caresource I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W. 
Clasificación:
4.0

Thay were a lot of help made the move easy

DENNISF H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
3.0

This is the 2nd time the location makes mistake with cost. The agent gave 19.95 rate while the receipt get charged 29.95!!!!!! This need to be corrected. Thank you. All the employees were helpful.

RADWAN D. 
Clasificación:
4.0

I booked the vehicle online without issues, but I tried to do the pickup online. 20 minutes of frustration & I went into the Uhaul office to do the pickup.

S-JOHN P. 
Clasificación:
1.0

We spent 45 min getting the app- filling out our profile, driver licenses, credit card. made the reservation. When we showed up we had to do it all over again! We had another location to be at and this made us 30 min late when it was all done in advance. The reservation was to hold what we needed and not to actually have it all pre paid and booked for pick up. We were trying to avoid human interaction due to covid. but ended meeting lots of people.

Shaun M. 
Clasificación:
5.0

Nothing. Excellent service

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith G.  |  Overall Experience 
Clasificación:
1.0

Management locked our unit without even an email. Inappropriate and not the way to correct policy violations. We didn't have a nonpayment issue but we used an inferior lock, locking us out with a more expensive one with no notice. Very inconvenient.

Alex B.  |  Overall Experience 
Clasificación:
5.0

From the moment I got there until the moment I left. Absolutely everyone that I talked to was courteous, knowledgeable and provided great customer service! I would absolutely recommend and friends or family use this location for their storage and rental needs! Thank you to UHaul Mainway for all of your help and service! You took a lot of stress away from both moving days!

Eric W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRI I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Fredrick O.  |  Overall Experience 
Clasificación:
5.0

All around rating was what i needed at time of moving no worry one call did all thank you UHaul jessie S

Jessie S.  |  First Impressions 
Clasificación:
5.0

Let me say this location (3245 Mainway, Burlington) has been the Only u-haul facility that I have used where the staff (Jojo, Mia and all the others) were friendly and extremely considerate!! Kudos to the management! My tainted opinion from using the other locations was erased by my experience at 3245 Mainway. I will recommend Only You in the future!  Lyn Gagner Marilu's Market Bakery Mgr

LYN G.  |  Overall Experience 
Clasificación:
5.0

The staff was courteous and helpful. The check in process was seamless and easy to understand.

al m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheikh A.  |  Overall Experience 
Clasificación:
5.0

Nice and comfy, staff are so helpful.

Masimba P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S.  |  First Impressions 
Clasificación:
3.0

My Storage Unit was missing the pull rope and I am Not sure if the light bulb works on a timer or it Needs replacing. If the above mentioned was in good condition, I Would have given a 5 star. Overall Experience was Good and Will come back again if and when I Need Storage again.

aj h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

janusz b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C.  |  First Impressions 
Clasificación:
5.0

Live dou g business with you been with you for more than 15 years

Paul C.  |  First Impressions 
Clasificación:
5.0

The staff are amazing - friendly helpful efficient and flexible! The new storage facility is great - clean well lit and lots of parking and room to maneouvre. Soon the storage access hours will be 24/7 which will be great.

Wendy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rafael V.  |  First Impressions 
Clasificación:
5.0

I'm a local Real Estate Agent and the Uhaul phone line was impossible to get through BUT when I walked into the new Uhaul on Mainway Ave I was extremely impressed. Terrific service, very well organized, helpful and easy to find. The Manager was great, friendly with a very chipper, organized staff. I will tell everyone to go here, great to see customer service so important, great job!!!

Randal R.  |  First Impressions 
Clasificación:
5.0

The staff have been amazing. The gentleman working last night was so friendly and genuine. Tracy has been so accommodating throughout the whole process. Moving is a stressful time and this uhaul location has been so helpful. We will continue to use this location/facility and have already recommended it to friends. The only reason I said no to the access hours being convenient is because there is no access code to the storage facility yet. I understand it will be installed sometime within the next two weeks... so not a big deal. We are still very happy with this location.

Emma Supapol and M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Marilyn L.  |  First Impressions 
Clasificación:
5.0

I have dealt wuth this outlet for several years and have akways found them accomodating and professional.

jean D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Contenedores U-Box®

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