U-Haul Moving & Storage of Centex

3868 comentarios

3501 E Central Tx Expwy   Killeen, TX 76543

(254) 699-8334

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(254) 699-8334

3501 E Central Tx Expwy
Killeen, TX 76543

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great Service and friendly staff.

DARIUS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

david d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Worker were extremely helpful, and gets you right to your equipment. Also has easy turn in process.

JEREMY E. 
Clasificación:
3.0

I waited for over 45 minutes to get checked in and had to wait till they found a truck that actually started.

JAMES O. 
Clasificación:
1.0

1 person working and 5 people in line had to wait 30 min just to get a truck. Saw roaches in the store while waiting not clean.

Barry X. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
4.0

The trailer parking area is in front of storage units. People were unloading and blocking the trailers. Recommend moving the trailers somewhere else.

GERARDO M. 
Clasificación:
1.0

Besides the bad customer service. And the lack of need-to-know. How rediculus is that i drove a trailer out the lot and brought it back withing 5 minutes because it did not work for me and i could not get a refund ?..

juan F. 
Clasificación:
5.0

Customer service was great and answered all questions I had with pulling a trailer!

STEPHEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LENETTE R. 
Clasificación:
5.0

As of now, I can't think of anything else that you can do. Your employees are very attentive to the customer needs/questions if any. Great service and care for the equipment you are renting.

Ronald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niki L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARIEL P. 
Clasificación:
5.0

This was the back up location that was sent to after calling the 800 number. The original location that I reserved a bigger truck days before the move no one showed up for work so after driving 3.5 hours I had to switch locations and had to get a smaller truck. Need to have more people working at this location had a line to the door before I could get the truck.

BRIAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLONA S. 
Clasificación:
5.0

Nothing that I can think of. The employee who initially checked me in seemed a bit new or inexperienced but there was a knowledgeable employee nearby to help out. I can't fault someone still learning her job.

GRAHAM CLARK J. 
Clasificación:
2.0

I did everything on line so to follow your guide lines went to pick up the truck and the truck was not there , had to wait on line for over an hour, is the second time i pick up from this location, if it hadn't been for the attendant who went out of her way to give me a different truck , i would of had a worse experience

luis D. 
Clasificación:
1.0

we were quoted 2/3 different prices for a trailer, and then when my husband brought the trailer back, he was charged double for the trailer, we also have a truck scheduled for Thursday, but after these prices, I'm not sure we will continue doing business with them..

JOHN R. 
Clasificación:
5.0

Young Man Was Very Helpful, Professional And Kind.

Eli G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daphne O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINEARD R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

The young lady that checked the veh back in was excellent

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA S. 
Clasificación:
4.0

Manager has no customer service skills and does not have respect for the customers.

SHAQUAN M. 
Clasificación:
5.0

Love the guys that help me when I first got there but the Hispanic guy nah dnt recommended him at all He didn't even listening to what I was telling him n was rude At the beginning when I return the truck But the two black guys that help me they both were nice And communicate very good

BERMARIE ZAHYDEE R. 
Clasificación:
5.0

The the guys were very helpful

JOHNNY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lilian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUITA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bifeng C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Senio Norman T. 
Clasificación:
5.0

Mitchell is an awesome person. Very understanding and willing to work with me with no hesitation I enjoy talking with her.

CARMEN F. 
Clasificación:
3.0

Over charge people

JUNIOR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia L. 
Clasificación:
5.0

No issues.

PATRICK LOUIS N. 
Clasificación:
4.0

Worst customer service I ever experienced. I am pretty sure I saw a drug sale right infront the store

RICARDOKELENE F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabrielle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH G. 
Clasificación:
3.0

Why did I waste my time with online registration only to get to the store and give some of the same information

Marcus B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE H. 
Clasificación:
5.0

Everything was perfect

PETER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius C. 
Clasificación:
5.0

That location was awesome but the location before I was transferred there was horrible and unprofessional.

Donald C. 
Clasificación:
2.0

Staff was great. It sucks that I paid nearly $40 for a $19.95 vehicle for only an hour and a half of use.

Antony R. 
Clasificación:
5.0

Perfect experience

Ebonique B. 
Clasificación:
3.0

The lady did not inform me that the tank was under 1/4 just charged me at least make the customer aware. Then I had a sales item charge for 49.50 have no idea what that charge was for they really got me for a lot of money and we're not helpful nor did they explain anything. Today is Dec 22,2020 I also noticed I paid the 133.00 already and I found another uhaul charge of 62.00 on my card as well something is going on at this place and I will be looking into it.

JESSICALEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith R. 
Clasificación:
5.0

This location has always been friendly and inviting. Never had to wait long.

Marty S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

I keep coming back for U-Haul vehicles to move my sculptures !

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLIE B. 
Clasificación:
5.0

Thanks to the everyone at the U-Haul located at 3501 E Central Tx Expwy, Killeen TX. for the friendly and professionalize treatment that they show me during the rental and return of the trailer that I did used on 12-15-2020. Keep on.

JULIO V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luis A. 
Clasificación:
5.0

Awesome experience

Beatriz R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE S. 
Clasificación:
5.0

It was good.

JOHN S. 
Clasificación:
5.0

Smooth transaction. Professional atmosphere.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eli K.  |  First Impressions 
Clasificación:
5.0

The best, professional, very friendly and courteous

Phillip C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Camisha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles W. 
Clasificación:
3.0

This facility is extremely inefficient! There are only 6 parking spaces because most of the parking is take by vehicles. The lady at the front desk spent way to much time telling one guy to clear the parking lot. Cars were backed up because there is literally no parking. Everything else is easy.

BRENT K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter enow nyoh e.  |  Overall Experience 
Clasificación:
4.0

I initially had a horrific experience with the Copperas Cove, Texas, Manager, Nikki Taylor. She was EXTREMELY unprofessional and did not let me explain my situation and my reservation. While in her office, she called a Killeen, Texas, U-Hual Agent (because she did not have any boxes at the time) where she continued to personally insult me by saying multiple times that I am the "angry customer" of which was not true. At no time did I insult her or her representatives and did not deserve this type of disrespect. She was the only one in the process that made this experience horrific. All other agents and services were outstanding.

Jamie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY F. 
Clasificación:
5.0

The location was not busy as it was 45 minutes before closing. We waited about 10 minutes before anyone came to check us in and had to walk back to the store to notify of our arrival.

Suzanne L. 
Clasificación:
5.0

Very friendly, even during a very high peak time..

Tammie T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne L. 
Clasificación:
3.0

El cliente no dejó un comentario.

TINA T. 
Clasificación:
5.0

Excellent service.

DONNA M. 
Clasificación:
5.0

Ms. Michelle at the 3501 E central Texas expwy was very helpful, she always stayed in contact with me for any issues I may have had, she followed through and checked back in with me after any emails or phone calls, I was out of state and I felt very at peace, that my storage unit was safe. She is the kindest person I know, and went above and beyond to help me ! Very happy customer. I definitely will be referring this location to all my friends and family !

Kaitlin P.  |  Overall Experience 
Clasificación:
5.0

Staff accidentally cut off my lock by mistake and replaced it immediately. Then they notified me of the mistake and provided the new keys for the new lock. Great staff who can recognize a mistake and take responsibility.

Thomas P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

REUELNATHANAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

debra f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christine J.  |  Overall Experience 
Clasificación:
2.0

We was on time and the woman that made the reservation took the truck back and tried to charge us an extra day even though we was on time but the person at desk fixed it. Because of this woman the service is poor but the other workers were helpful and gave better service

ROBERT S. 
Clasificación:
5.0

Don't tell customers we get our refund right back. Its been 3 days n still no refund.

Patra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON K. 
Clasificación:
5.0

The mat in the cargo hold could use repair but it wasn't bad enough to affect the rental use

Randall C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY EUGENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSUE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn O.  |  Overall Experience 
Clasificación:
5.0

Very smooth pick up and drop off. All were very helpful and friendly.

MANFRED S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

alison B. 
Clasificación:
5.0

It was perfect. A little slow due to lack of in store employees, but understandable due to the current circumstances (COVID-19).

RICHARD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
3.0

There was an extreme waiting time for the date amd time I came to pickup a trailer. Multiple other customers also remarked at this while we waited in line. I came 20 minutes early so that I could be finished with the pickup process by or near my scheduled time, but still spent an hour at the facility with 40 minutes of that being in line.

BRYAN ALEXANDER B. 
Clasificación:
4.0

The gentleman who checked the truck in was nice,a better explanation of the process would have been good. Even if the staff member is busy assisting a customer and they don't have anyone working the desk with them,they could at least say hi/welcome I'll be with you in a few moments. Then to have to be the one to speak first when it was my turn at the counter.

ANNA C B. 
Clasificación:
5.0

Thank you Michelle Great customer service.

DANIEL R. 
Clasificación:
5.0

I recommend you keep doing what you are doing. The Customer service was excellent from the time I called, inquired, and made reservations until I picked up the equipment. All the employees present that assisted me were very helpful and very professional. My apologies I do not recall all the names, so I will not name the ones I do recall because I do not want to leave anyone out. However, huge Kudos to all of you!

Cheryl P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROC H. 
Clasificación:
5.0

Great customer service. No issues at all was a breeze. Everything was made simple and I will go there again. This is my 2nd time using this location.

RENE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLARICE K. 
Clasificación:
5.0

Every one at the u haul place was nice and very good customer service

Wynter S.  |  Overall Experience 
Clasificación:
5.0

Nothing! The man who helped me didn't treat me like a customer. He treated me as friend. Cracking jokes and all. Made it very welcoming.

TYRA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonji J.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LASTAZAR GERARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathalie Rizza C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter enow nyoh e.  |  First Impressions 
Clasificación:
5.0

Great customer service. Easy get in and get out which I appreciated.

Darnell J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

TAWNIE M.  |  Overall Experience 
Clasificación:
5.0

I had my household stuff in this storage and I never had any problems

OLGA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gladys t.  |  Overall Experience 
Clasificación:
3.0

I understand why the access hours aren’t 24hrs anymore but it is inconvenient.

raeann c.  |  First Impressions 
Clasificación:
5.0

Everything was great!

Brenda G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

debra f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cantaniece W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Liza T.  |  Overall Experience 
Clasificación:
1.0

The staff are very rude and act like they don’t understand when people are asking simple questions

Armoni H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wynter S.  |  First Impressions 
Clasificación:
5.0

I would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!

Christine i.  |  Overall Experience 
Clasificación:
3.0

The only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.

verlanda b.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help💙

Marta J.  |  First Impressions 
Clasificación:
5.0

This was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!

Richard V.  |  Overall Experience 
Clasificación:
4.0

The gentleman that waited on me was very courteous. I might add patience

Darryl W.  |  First Impressions 
Clasificación:
4.0

it was very handy to store blongs and also then get a truck

loran r.  |  Overall Experience 
Clasificación:
5.0

Good service and convenient.

Brian L.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Melinda B.  |  Overall Experience 
Clasificación:
1.0

the staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.

juan f.  |  Overall Experience 
Clasificación:
5.0

Well ran store. Manager is a plus!

mark l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teodora V.  |  Overall Experience 
Clasificación:
5.0

Courteous employees and very clean facilities make this a top place to store your belongings.

Richard E.  |  Overall Experience 
Clasificación:
5.0

Michelle is the best and she does everything she can to insure the customer is taken care of.

sonja W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

vickie k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

baltazar c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline D.  |  First Impressions 
Clasificación:
5.0

Great customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !

Annette C.  |  Overall Experience 
Clasificación:
5.0

Would prefer 24/7 access to the storage facility.

Tony C.  |  First Impressions 
Clasificación:
3.0

I had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I'm waiting to hear back if they will compensate me or not for damages

Diana G.  |  Overall Experience 
Clasificación:
2.0

I could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they're was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn't harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that's a serious charge to make against someone so character. Obviously, from the way Thebes young who're couple acted, something was askew in "her" life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company's property was harassment? I felt the floor manager could have said, "Oh, No. we put them there for a reason." I don't think his customer meant any harm, she was trying to help." His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.

trulenda h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

william c.  |  Overall Experience 
Clasificación:
5.0

Great staff.

Arroyo B.  |  Overall Experience 
Clasificación:
5.0

The location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.

Paul S.  |  Overall Experience 
Clasificación:
5.0

Amazing service

EDGAR R.  |  Overall Experience 
Clasificación:
5.0

Michelle and her staff made everything easy for me. They were extremely accommodating.

barbara w.  |  Overall Experience 
Clasificación:
1.0

The storage facility was great. The customer service was not good.

Zawanda W.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.

donna w.  |  Overall Experience 
Clasificación:
5.0

I would recommend friends and family to store there belonging there.

Tammy C.  |  Overall Experience 
Clasificación:
5.0

Very friendly Did meet my needs

Teodora V.  |  First Impressions 
Clasificación:
5.0

Great customer service and very helpful.

Rachel L.  |  First Impressions 
Clasificación:
5.0

Great service

sonja W.  |  First Impressions 
Clasificación:
5.0

Great service

octavior w.  |  Overall Experience 
Clasificación:
4.0

Very clean units, and very nice employees.

Denise B.  |  Online Move In 
Clasificación:
5.0

I appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter's belongings. ¡Gracias!

Pamela T.  |  Overall Experience 
Clasificación:
5.0

We had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.

Jolene F.  |  Overall Experience 
Clasificación:
5.0

The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....

Craig W.  |  First Impressions 
Clasificación:
5.0

Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price

Richard E.  |  First Impressions 
Clasificación:
5.0

Thanks for taking the time to show me where the unit was and for being polite.

Joshua M.  |  Overall Experience 
Clasificación:
5.0

Good storage 10/10 Only issue could be the amount of spiders in the storage area.

Joshua S.  |  Overall Experience 
Clasificación:
5.0

A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.

VIVIAN T.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service

EDGAR R.  |  First Impressions 
Clasificación:
5.0

We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.

Kerry F.  |  Overall Experience 
Clasificación:
5.0

Great staff

OSCAR C.  |  Overall Experience 
Clasificación:
5.0

Trey and the boys were awesome with their help, going above and beyond what they needed to do. ¡Gracias!

Mark V.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful answering questions. Great atmosphere!

gary o.  |  Overall Experience 
Clasificación:
4.0

Very accommodating and provided outstanding service.

Chiquita S.  |  First Impressions 
Clasificación:
5.0

If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.

Angela O.  |  Overall Experience 
Clasificación:
1.0

DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.

Brian S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and informative staff members that made the task of moving just a smid bit more convenient.

vincent b.  |  First Impressions 
Clasificación:
5.0

Overall very satisfied and easy to work with

Spencer A.  |  Overall Experience 
Clasificación:
4.0

Staff very helpful

Edward D.  |  First Impressions 
Clasificación:
3.0

Need to be a little more efficient with time.

Thomas N.  |  Overall Experience 
Clasificación:
4.0

May need to extend access time or open earlier.

Myron H.  |  Overall Experience 
Clasificación:
5.0

Recommend, great customer service ..

Sharon K.  |  Overall Experience 
Clasificación:
5.0

I had no problems entering & existing the property. The staff was very friendly & courteous.

LAWRENCE D.  |  Overall Experience 
Clasificación:
5.0

Great friendly service. Thank you Michelle.

ronald l.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff.

LINDA B.  |  Overall Experience 
Clasificación:
5.0

The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.

Lance F.  |  First Impressions 
Clasificación:
5.0

I appreciated the ease of use and helpfulness of the U-HAUL employees.

gary o.  |  First Impressions 
Clasificación:
5.0

I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job

AMBER G.  |  Overall Experience 
Clasificación:
5.0

We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!

Sharon L.  |  First Impressions 
Clasificación:
5.0

Thanks for the help!

ANDY B.  |  Overall Experience 
Clasificación:
5.0

They were all courteous .

JULIE A.  |  First Impressions 
Clasificación:
5.0

No problems at all and very professional

damien l.  |  First Impressions 
Clasificación:
5.0

Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.

ronald l.  |  First Impressions 
Clasificación:
3.0

No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.

adrian a.  |  Overall Experience 
Clasificación:
4.0

While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!

KATHRYN W.  |  Overall Experience 
Clasificación:
5.0

I was greeted and treated with respect.

LAWRENCE D.  |  First Impressions 
Clasificación:
4.0

Staff needs to be better trained

Mario J.  |  First Impressions 
Clasificación:
5.0

She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.

Tammy C.  |  First Impressions 
Clasificación:
5.0

The manager was very nice and understanding

michael b.  |  Overall Experience 
Clasificación:
4.0

Some water damage to equipment but all items are still operating so, all good man.

Connor S.  |  Overall Experience 
Clasificación:
3.0

Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.

Cynthia D.  |  First Impressions 
Clasificación:
5.0

Very friendly staff. They physically showed me the location of my unit.

Richard W.  |  First Impressions 
Clasificación:
5.0

Very friendly and great communication.

Brenda L.  |  Overall Experience 
Clasificación:
5.0

Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.

Arthur C.  |  First Impressions 
Clasificación:
5.0

For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again

marva s.  |  Overall Experience 
Clasificación:
5.0

Used for 8 months, never a issue. Always communicated and used great problem solving strategies

Devon C.  |  Overall Experience 
Clasificación:
5.0

My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.

marva s.  |  First Impressions 
Clasificación:
5.0

Great team

reginald f.  |  Overall Experience 
Clasificación:
5.0

The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.

Zahira T.  |  Overall Experience 
Clasificación:
5.0

What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.

marva s.  |  Overall Experience 
Clasificación:
5.0

I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.

Delton D.  |  Overall Experience 
Clasificación:
1.0

Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything

michael d.  |  Overall Experience 
Clasificación:
5.0

Easy check in. Great customer service.

Zahira T. | Reservación
Clasificación:
5.0

Very satisfied

Joyce K.  |  Overall Experience 
Clasificación:
3.0

Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.

Garth J. | Reservación
Clasificación:
5.0

Great staff!

chauncey h.  |  Overall Experience 
Clasificación:
5.0

The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!

Quo J.  |  Overall Experience 
Clasificación:
5.0

Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what's necessary to be helpful to all customers. The equipment and storage is great too.

elisa R. | Reservación
Clasificación:
5.0

Friendly, helpful professionals!

Alex H.  |  Overall Experience 
Clasificación:
1.0

A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.

daniel b.  |  Overall Experience 
Clasificación:
3.0

The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.

ZACH K.  |  Overall Experience 
Clasificación:
5.0

Very polite

DANNY H. | Reservación
Clasificación:
5.0

Manager and employees were very helpful in accommodating my needs. ¡Gracias!

CRISTOBAL Q.  |  Overall Experience 
Clasificación:
4.0

This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.

Kerry F.  |  Overall Experience 
Clasificación:
1.0

I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.

Andrea H.  |  Overall Experience 
Clasificación:
5.0

Five star

denise d.  |  Overall Experience 
Clasificación:
5.0

On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?

wayne f.  |  Overall Experience 
Clasificación:
5.0

i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18

Gladys T.  |  Overall Experience 
Clasificación:
5.0

The lady that helped me was very nice and professional. I can't think of her name!

VELICIA L. E.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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