Customer Reviews for U-Haul Moving & Storage of Center Township at Beaver Valley Mall

928 comentarios

100 Beaver Valley Mall Blvd   Monaca, PA 15061

(724) 728-6302

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(724) 728-6302

100 Beaver Valley Mall Blvd
Monaca, PA 15061

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff was very curtious and helpful. Wouldn't change a thing. Always a great experience when I rent at this location.

Amy Y. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Very organized and friendly I'll be back to rent again.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Domingo D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

al M. 
Rating:
5.0

Customer service was great. Very please with their help checking out and when trying to drop the truck of employees were so easy to work with.

Alberta B. 
Rating:
5.0

Customer did not leave a comment.

Zaid I.  |  First Impressions 
Rating:
5.0

Very clean and secure. Staff provide excellent customer service and very helpful. Highly recommend this facility!

COLLEEN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria J. 
Rating:
5.0

Nothing everything was fine employees were great

Keith S. 
Rating:
5.0

So very pleased with the service. Nick in the store provide excellent customer service was very pleasant at 7am and just as pleasant at 7 pm. This location is clean inside and out. Storage units are very responsible clean and secure! Highly recommend.

Colleen D. 
Rating:
5.0

Sam and the rest of the staff were all very helpful and patient with my rental transaction from start to finish. Thank you

Kimberly L. 
Rating:
5.0

Best individuals there. Everyone I interacted with there was knowledgeable and friendly. Great group of folks.

DANIEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  First Impressions 
Rating:
5.0

The gentleman that took care of me was so Thorough and helpful. He walked me around the facility and showed me everything I needed to know and showed me where my storage unit was as well. He went above and beyond!

Nikki R.  |  First Impressions 
Rating:
5.0

Great experience!

Mike S. 
Rating:
5.0

Very knowledgeable and kind employees. Dry very clean facility. I feel very confident about the safety of our stuff.

John S.  |  First Impressions 
Rating:
3.0

The tire pressure in the tires was low and the light was on from the start....you really need to stop this taking pictures when you bring the rental back. I heard more people talk about how annoying this is and feel like their DOING workers job.

Douglas B. 
Rating:
4.0

Customer did not leave a comment.

Shawn S. 
Rating:
4.0

Customer did not leave a comment.

KAREN F. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Both gentlemen who worked the evening of Thursday, 11/5/21 were wonderful. They were both kind, friendly and super helpful. I will most definitely return to their location if I need equipment.

Alison R. 
Rating:
5.0

The most updated technologically advanced U-Haul facility that I have ever seen. I cannot express how impressed I was. I have already spread the word to several of my friends and family.

ERIC S.  |  First Impressions 
Rating:
5.0

They always go above and beyond! I absolutely love the Monaca location u-haul. All of their employees are excellent but this last visit I had to call and speak to Jeff he absolutely went above and beyond! I can not thank him enough! I use often rent U-Hauls from this location! Way to go Monaca location! Keep up the good work!

Nathan B. 
Rating:
4.0

At 60 miles per hour the truck shook very bad. The wheels are out of balance and should be corrected.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Staff was friendly and professional.

BENNY D. 
Rating:
5.0

The storage facility is all very very clean and climate controlled which is awesome , the big garage bays are awesome for loading and unloading as well as the free use of the carts , i was also able to buy a nice lock and all the boxes i needed to help move right there at their shop. They also gave me my first month rent for free because i previously purchased a Uhaul truck ! Staff was friendly and helpful as well !

Tyler M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Tasha C. 
Rating:
5.0

The staff was friendly and helpful and everything was pretty effortless

Cassandra L. 
Rating:
5.0

I went to the U-haul place in monaca PA and the person who helped me was Tressa Terazzano and she was AMAZING!!!! she was so helpful and wonderful!

Brionna m.  |  First Impressions 
Rating:
1.0

Was billed for 5 months after moving out. Had 7 different conversations over that time and nothing was resolved until legal action was being initiated. Staff was unprofessional when it was brought up that someone had previously called. Was billed for another family members storage unit. My family member was billed for my storage unit. Lastly, it’s disgusting to me that with as big as the organization is and as much as members of the military move, a military discount is not offered. I personally own six different companies with locations across the US and strong ties to the military and I will ensure Uhaul is not utilized for any of our 450 team members, business associates or friends storage needs. Inexcusable operational deficiencies.

Chad C.  |  Overall Experience 
Rating:
1.0

Nick Cumpston, General Manager, was absolutely no help on any situation. He should not be a GM. He has no empathy to customer situation and not very friendly at all. He is very condescending. He doesn't provide any solution to help or support the customer. Customer experience was so bad, I would never recommend anyone to rent or store anything at that facility.

joseph p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Nick and the staff at the center twp facility were very friendly and helpful

Bridget C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bridget C. 
Rating:
5.0

Na

Angela S. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

When checking in at night I tried to use the app to check in and the app wouldn't work at different stages on my iPhone. I tried the chrome browser and was able to get all the way to where you take a picture of the mileage and it would switch the camera and just go black. On safari it wouldn't let me share my location even though I had went to the little Aa in the top left corner and enabled sharing like shown in the help section. I just think maybe you should have someone check into these issues.

RICHARD R. 
Rating:
5.0

Friendly, expert, courteous service on pick up and drop off. I recommend the BVM site to everyone.

Charles L. 
Rating:
5.0

Great facility.

Paul J.  |  Overall Experience 
Rating:
5.0

What an improvement U-Haul has made over the years.

Dallas Y. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Once again the U-Haul app did not function (would not accept uploaded photos for check in. However on site customer service completed equipment return in the morning. I have had nothing but positive experiences at the Monaca Pa location.

Erik M. 
Rating:
5.0

Samuel saved us from a bad experience we had where we originally rented the Uhaul in Clermont Florida.

Thomas H. 
Rating:
5.0

Great service and staff! Quick and easy!

Elizabeth S. 
Rating:
5.0

Clean and friendly

PAUL L. 
Rating:
1.0

I ordered my hitch 5 months ago. 5 months ago, somebody called me to schedule the install. I drove 30 minutes for the install and was told the parts weren't there. Had to follow up multiple times before I finally heard that the parts were in. I scheduled an appointment. The day before the appointment, I got a call asking whether I wanted to make an appointment. I explained that I already had an appointment. I was then asked if I would move my appointment. I said no. Finally got the hitch installed. When I got home and checked it, I found that the hitch is so far under the car that it is unusable. I called to resolve this and was essentially told that I am out of luck. I said I wanted to remove it and return it, but was told that I could not. Despite the fact that it is useless, I was told that uhaul had done everything properly.

Nathan A. 
Rating:
1.0

I'm being overcharged because the drop off didn't register. I had the truck 2 hours and am being charged $105. This is ridiculous.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Marvin M. 
Rating:
1.0

Manager Nick was extremely rude. Had to call multiple times to get my problem solved when he promised a call back that day. Workers in store were nice and polite.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

The manager at U-Haul in Monaca was extremely helpful and explained everything we needed to know. Very accommodating. I will definitely be back to use them again as well as recommending them to friends/ family. Thank you!!

Ray W. 
Rating:
5.0

Nick was extremely helpful as well as staff. Units are clean and secure.

Kevin B.  |  First Impressions 
Rating:
1.0

We were given a quote with a reservation but upon arrival the amount increase by $150.00, they have bad customer service.. Upon returning truck it had a low tire but nothing major but the guy was a jersey about the whole thing and charged my card extra $64.42 to air up a tire. I have used uhual for years and have never had service this bad before

Leslie D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Need more entrance points and elevators onother sifde, Don't know if that is possible

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Jerome M.  |  Overall Experience 
Rating:
5.0

Very professional and knowledgeable. Great people to deal with.

Wayne W. 
Rating:
5.0

Everything was great very friendly and professional staff, excellent facilities. J. S.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Henry G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHEL P.  |  First Impressions 
Rating:
5.0

Great staff

Daniel M.  |  First Impressions 
Rating:
4.0

Furniture dolly was not in truck when picking up. Besides that - all good and easy. Had to go inside to talk to worker about dolly not in truck so doing transaction was face to face when I was asked if I just wanted to do pickup

Mark J. 
Rating:
3.0

Very strange interaction with employee who acted like he was being inconvenienced to have to talk to me

Bonnie Christian M. 
Rating:
5.0

Great staff

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Sydney N. 
Rating:
5.0

Truck was on its last leg but did the job. The people at this location were excellent, courteous, and efficient in their approach to taking care of me as a customer. I'll use them again. Great team

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
4.0

This facility was outstanding in service and access. It was clean but while unpacking I did find a live roach in one of the boxes. Hopefully there was only one, but with the size of this facility, I can understand pest control issues. Overall good job!

Mike H.  |  Overall Experience 
Rating:
5.0

We have moved all over the US, and having all our stored where we rented the Uhaul was awesome. The carts were amazing and having restrooms there was a HUGE plus. Instead of days moving it took us hours. Thanks Uhaul!! Wish the rest of the moving was as easy!

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rose E.  |  Overall Experience 
Rating:
5.0

Great customer service

Samantha H.  |  First Impressions 
Rating:
5.0

The staff at the Monaca location were very nice and helpful! Would highly recommend - excellent customer service!

Kevin K. 
Rating:
5.0

Nothing great customer service.

Angela F. 
Rating:
5.0

Continue to do get work y’all have amazing staff treat you right and answer all your questions that’s you have if I could of gave y’all 10 stars I would have Thank you

Jerome M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan P.  |  Overall Experience 
Rating:
3.0

They charged me for 2 extra miles even after I told her that I spent an extra $40 in gas

Patrick O. 
Rating:
4.0

Customer did not leave a comment.

Marlene L.  |  First Impressions 
Rating:
5.0

Online reservation did not specify what size ball was needed for the trailer. Would be good information to have

Jesse D. 
Rating:
3.0

This has been the worst experience I ever have had!

Frank D. 
Rating:
4.0

Customer did not leave a comment.

Dominick T.  |  Overall Experience 
Rating:
3.0

The phone calls would never get answered at this location. The truck was not well maintained. The fuel service charge of 30$ should at least make the customer receive the truck with full tank of gas not less than quarter of a tank. The charge for 1/8 of a tank is doubled. It's a real rip off. I will make sure not to use u-haul in the future. Thanks

Sery Hanna Selim S. 
Rating:
5.0

The woman at the counter (I didn't get her name, but she was there both days when I picked up and dropped off) was amazing. Very professional, friendly, and efficient. Please find out who was working those days at the Monaca location and let her know she is appreciated and great at her job! 😊

Tiffany R. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

Jack Y.  |  Overall Experience 
Rating:
5.0

More staff at this location because of the size and the number of out of Towner's around the area.

Clifford H. 
Rating:
5.0

Both staff members at the storage facility were amazing. I couldn’t be more thankful for their friendliness and attention. Thank you!

jennifer k.  |  First Impressions 
Rating:
5.0

I was very impressed with how swift and efficient the check in process was, kinda blown away honestly. Walked in and was sitting in the truck in less than five minutes. All within that time Jeff explained everything clearly and concisely, and still managed to squeeze in some tips on how to get better fuel mileage. The drop off process was also super smooth. We returned after hours and the mobile checkout process was easy to understand and worked flawlessly. Super friendly staff and a quick, efficient, easy to understand procedure. 10/10 truck renting experience.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Renita J. 
Rating:
5.0

The gentleman who set me up at the desk as just fantastic. I regret that I forget his name but I just want to make sure he is recognized and appreciated because that interaction really was a great positive in my day and set a wonderful positive mood for a stressful time. Thank you!!!

Kimberly D. 
Rating:
5.0

Very smooth operation and the agent, Chris, made it simple and straight forward.

STEVE S. 
Rating:
4.0

Customer did not leave a comment.

Teresa Z.  |  Overall Experience 
Rating:
5.0

Jeffery was fantastic

Donald P. 
Rating:
5.0

Everyone we dealt with here was great, from check-in to when we returned the truck. Hassle free and everyone was very friendly.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
4.0

Your selection of trailers and trucks is limited. It would greatly improve the customer's experience if they could reserve the trailer they wanted in advance, let alone actually have a full selection of equipment.

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Truck that we rented ran very rough, like it was missing. Truck was very clean though, just the engine was not great.

Susan W. 
Rating:
4.0

Customer did not leave a comment.

CORNELL M. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
2.0

I received a trailer that had the handle broken off.... Very sharp edges were exposed.... When I brought the trailer back and brought it to their attention they told me they knew about it.. they did not seem to care that a sharp edge could cut somebody... I had to remove the trailer off my vehicle a couple times and it was very hard to do without the handle... The trailer is probably still sitting there with the handle broken off for the next customer.....5'x9' motorcycle trailer.

William W. 
Rating:
5.0

Another courteous friendly employee and very helpful! Signs to the location made it easy to return the trailer.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Jeff was great.

Sherlin H. 
Rating:
5.0

The drop off was at Beaver Valley Mall and the genitman there was nice & very understanding. He agreed the truck was unsafe & recommendation me to notify U-Haul corporate.

Leonard U. 
Rating:
1.0

We rented a 15' uhaul. As I followed my husband home from the uhaul rental place, I noticed that the right tail light was not working. I called the uhaul rental place we had just left. They said it was out of their hands and passed it off to the maintenance website. The website was not working well. I was on hold for 54 minutes with the phone number to get road side assistance to come to our house to fix it. I was told they would arrive in 1 hour. It took 2 hours. So our move was delayed by 2 1/2 hours due to your uhaul being rented out to us unsafe to drive. We are very disappointed. Uhaul, we always believed, used to be a trustworthy company. We were so disappointed. We should have been given a discount for our inconvenience. We made sure that your uhaul was safe to drive. We were delayed doing your job. This is not good business.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Janeen D. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Ryan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey W. 
Rating:
2.0

The service rep was loading all sorts of extras to the van saying we ordered them. We didn't. We also got charged for not gassing it up upon return, but we had. We called to ask for an adjustment, and we were told to put our complaint/dispute online for help.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Pauletta D. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Everything was grate except for the bill , why was I charged overnight fee? $20 I didn't get any overnight service of any kind I will be calling you guys today

GREGORIO H. 
Rating:
5.0

The person that helped me was amazing and very friendly!

Melissa A.  |  First Impressions 
Rating:
5.0

We loved being able to have access to use carts to bring our stuff in and the worker there that helped us she was very friendly and knowledgeable all around great experience

Sherry W.  |  First Impressions 
Rating:
5.0

Nothing I can think of with regard to the service location but the online system for finding, equipment, locations and reservations can be a bit confusing and unduly complicated. After a career in IT, I can get frustrated with system that are not intuitive and easy to use. This is neither of those. The location staff was top notch.

Barry O. 
Rating:
3.0

Ordered a 10' truck. One way. Only would give me a 15' truck. Higher gas cost and driving this larger truck was difficult in Chicago even for someone with limited truck driving experience.

Edwin T. 
Rating:
3.0

It's kinda hard to figure out where you actually go to pick up the trucks since the location is so freakin big and has faces on like 3 different sides of the mall. A big “uhual pick up this way” sign when you first pull into the mall's lot would go a long way. The manager looks like he hates his life. That had no bearing on my good experience, just an observation. The girl washing he trucks outside whose name I forgot sadly was very nice and helpful. The pickup a d drop off experience is great not though with all the new online stuff. Takes like 3 minutes now instead of 20.

Eric J. 
Rating:
3.0

No comments.

Dean L. 
Rating:
5.0

On-line estimates should be better presented. Agent was very good at explaining and was easily able to show where I thought there was a discrepancy.

DONALD B. 
Rating:
1.0

I originally reserved a Uhaul closer to my location, my reservation was moved 3 times and when I finally drove 45 mins out of my way to get the uhaul I needed the brake system was bad and I couldn't drive the uhaul. I had to get a smaller uhaul than I reserved and was still charged full price for the uhaul. I could have got a smaller uhaul at a location closer to me if that was the case. I should have just drove the uhaul and if we wrecked the damn thing just sued for a failed brake line+!

Terry C. 
Rating:
2.0

Poor communication between UHAUL corporate and franchise location. No follow up about online order. If I hadn't contacted franchise location direct, I wouldn't have known about inventory problems.

Michael A. 
Rating:
5.0

Everything was great, no improvements necessary. Thank You!

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

BETH R. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Staff was wonderful. Very helpful and courteous.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Rhonda Y.  |  Online Move In 
Rating:
5.0

Thanks for the personalized tour and explanation of what to do .

Ryan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K.  |  Online Move In 
Rating:
5.0

Very clean and well maintained and the staff are great, very knowledgeable and respectful..

Bryan W.  |  First Impressions 
Rating:
5.0

The staff was very welcoming and friendly, which I really appreciate.

BRIAN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin B.  |  First Impressions 
Rating:
5.0

Reuben at the Monaca facility was very helpful to me. I was a bit slow to grasp all the procedures, and he was very patient in his explanation. I have never used indoor storage, and am looking forward to that convenience.

ANN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah M.  |  First Impressions 
Rating:
5.0

The units are a little more expensive than I would like, but they appear to be competitive with other units.

Brad A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary B.  |  First Impressions 
Rating:
5.0

AAA+++

Eric G.  |  First Impressions 
Rating:
5.0

Jill was very helpful and friendly. Move is was smooth, without a hitch. Facilities are great. A bit of a walk to get to unit, but the storage facility is massive, so it is to be expected. I would recommend this storage facility to everyone.

Renee C.  |  First Impressions 
Rating:
5.0

I never had young people be amazing, nice, helpful, well mannered and very very polite all in one. Do everything you can to let them know how out standing, amazing and how valued they Are and keep them.

Bonnie B.  |  First Impressions 
No reviews have been submitted for this location.

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