Checked me in and let me know I was good to go. Quick and easy.
Marco RCustomer Reviews for U-Haul Moving & Storage of Cedar Rapids
Testimonials From Recent Customers
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Just had issues with mice in unit. Otherwise good.
Deondra W | Overall ExperienceThe manager made corrections to my online reservation so I was not paying for more than I needed. She took time to show me how to open/close/lock the back truck door. Picking up and dropping off the truck was quick and easy!
MONICA SWe were helped in a timely manner with delivering the dolly first and then delivering the truck the next day. Both of the employees were very professional in assisting us, after a very long, over 3 days journey. Thank you to the team at 1550 16th Ave SW in Cedar Rapids, Iowa!
CHERYL WVery easy transaction and people were great. Would highly recommend the 16th Ave location.
GARY SAvailability of vehicles.
JACKSON BNicole is wonderful on the phone and in person. Helpful, friendly, and great at answering my questions. 16th Avenue has always been a professional operation, and was, again, great!
Mary TGreat online instructions, great videos to help, great equipment, great experience. ¡Gracias!
Patty BNice people could be friends with them.
THOMAS OThe staff were very accommodating and helpful especially when they had the computer glitch issues . I highly recommend.
mark l | First ImpressionsThis location was able to accommodate my needs on short notice when another location could not provide the equipment they had promised. I really appreciated it.
CHRISTOPHER NThey did a great job of making the process quick and painless.
JAMES HEasy drop off and friendly staff!
Akual MSimple drop off
Kevin MKiley was great at this Cedar Rapids location. She was very polite and professional. I would recommend this location to anyone. Kiley made the process quick and easy. Great Job!!!!
Tim PGreat service
RICHARD CStaff was extremely helpful and went above and beyond to make the rental successful.
Kraig Knothing it was great!
LINDA BI had the order placed over a month ago for Anamosa, Ia. The night before called and said I had to pick up at Cedar Rapids, Ia. It was very inconvenient for my son to pick up. You should have one delivered in Anamosa, Ia as requested.
Linda MThe girl greeted me as I exited the uhaul truck with her kind heart and great smile. Thanks for being so kind to me.
Tricia DReturn was very efficient and fast.
Darrin LThe lone employee was overloaded with too many customers. She did a good job of triaging them and remained polite and helpful. She needed 1-2 more people to cover the work load. Servicio al cliente
David RNada
Cynthia OI had reserved a dolly and furniture pads. None were in the truck. I picked the truck up using the app before the location was open. At drop off, the U-Haul agent removed the charges.
Timothy LRented the uhaul with a appliance dolley and it was not in the truck. We request a refund for that. All else was really good.
Tyree FThey were outstanding! Very friendly and helpful.
Melissa bWill always love the ladies at this place and will still recommend it too everyone!! Keep it going strong U-Crew of 16th Ave
Rachel R | First ImpressionsKiley did fantastic! Hope she's running the place. Best employee I've ever dealt with here! Sold me on the insurance (pitch was really good) phenomenal job, just the nicest person this branch has ever had
JESSE WA staff member saw my key, asked if I was returning a truck, asked if I had any questions, hoped I enjoyed the experience, and then I was gone. Very fast.
KEVIN LVery friendly and cooperative staff
Collene LThe attendant on hand was extra helpful and friendly.
ROBERT SExcelente
Nona P | First ImpressionsI ordered a 15ft and was given a 10ft
Rarchelle NThe trailer had a bad axle and new tires. I picked it up from the return lane. The mechanic that came with a tire for me on the side of the Kansas turnpike was surprised I made it the 435 miles from Cedar Rapids IA. I was not going the speed limit at any point, always under it. I had a tire blow, the whole center of the tire gone. Another was almost to that point. LEBO of emporia whom Uhaul roadside sent was amazing and brought me 2 tires. He did his best to fix the axle along side the road as it was already passed 6 and the nearest locations were closed so I couldn't get a different trailer. I did make it the rest of the way to Oklahoma. 5 hours after I should have been arriving. LEBO took pictures before fixing. The tires were not straight. Something I didn't know to look for and do now. I do have photos of the blown tire and the other "new" tire with wires showing due to the bad axle.
AMANDA WPeople were very nice and helpful, trailer was ready to go, everything went quick and smooth. Will definitely use this location every time we need to move stuff
Paul AA previous customer did not tell them that some hydraulic fluid was leaked onto the floor of the trailer, and it damaged my friends box-spring and mattress and caused all 4 of us to slip and slide around, and I fell to my knees once. We told about it when we returned the trailer and they were on it while we were still there!
LESLIE HVery friendly and attentive staff.
Carlos VIt was good
TODD P | Overall ExperienceNo one was there to greet customers when we walked in and we waited over 10 mins before anyone talked to us when I was dropping off
Nicole FBefore I left Cedar Rapids I did check and the engine oil was one quart low. I kind of think that should have been topped off, cost me $8 at a convenience store. Not sure what your policy on that is? Nichole is great to work with, even giving me her card and saying call if you have any troubles!! Above and beyond.
Randy WThe van worked really well and the workers very friendly.
CRAIG TVery grate customer service Callie. Thanks a lot
Sade TThe location was closed when I dropped off the truck. There was a guy playing with a pit-bull in the parking lot. I didn't speak to anyone.
Steve FFriendly staff ,Fast and quick to answer your questions
Walter BI had a issue with the size of my storage unit I was told that the 5x5x10 Could hold all of my things but the issue was quickly resolved
kendra b | First ImpressionsNa
thomas h | First ImpressionsGreat Job. Thank you!
Jason FNichole the manager was very helpful when I came in Tuesday to rent a 15ft truck , she answered all my questions and she was very nice
alexa mService was fast and friendly, thanks!
Nicole HGreat customer service the person that helped me was able to take care of me very well The truck I needed was double booked but with out any ??? She was able to get me a diff size and we where off.
Joseph BNichole and team were awesome
matthew kHave key when customer arrives to pickup truck on time instead of sending to new Location, Edgewood RD, Cedar Rapids gets a poor 1 star 😞
steve dI reserved the truck a couple weeks in advance to pick up on a Sat at 11:00 am .. we get there and find out that the truck was t there and was stolen the night before. "Rachel" said she was too busy to let us know last night or the morning . I then asked about the other location she said they could try. Luckily there was a truck there .. Rachel also said she would make sure I got a discount. Ary the other store the gal working said she would get the discount after we came back… it didn't happen … she was trying to avoid us. Another gal said my card was already charged and there's nothing they can do about it… wth? I had to leave due to the fact is hot and humid and I had groceries in my vehicle ( I was shopping while they were moving . I m very disappointed and I think your worker is on meth.. thought that the last time I rented a truck from you guys- tweeting big time.
Tara WKiley was great and so efficient. She helped get everything going for us and we were so pleased with the entire process.
Scott SI was asked what location I was going to drop it off at when done, I was called later and told I couldn’t drop it off at the location I chose because they were full and not taking anymore so I was asked to Drop it off at a different location which resulted in me driving an EXTRA 60 MILES !!!!!
mike aAwesome!
Craig MCustomer service was being disrespectful she abused us so bad we can't rent from you guys anymore if she continues doing that she going to lose her job.
princess l | Overall Experienceno complaints here!
JOHN T | Overall ExperienceGreat
muya m | Overall ExperienceGreat people excellent place!
Sonja B | Overall ExperienceI will definitely rent from them again 💪🏾💙
ALFRED B | First ImpressionsRachel was the best manager ever!
ryan b | Overall ExperienceWent above and beyond to work with me would recommend them to anybody
SIMONE M | Overall ExperienceStaff is great!
DINA L | Overall ExperienceLove the girls who work here and all their help! Thanks for making this stressful time easy.
Myriah T | Overall ExperienceRachel and her crew were amazing and friendly! Most definitely would recommend Rachel to anyone! She has become an amazing friend for life for sure!!
Jennifer M | Overall ExperienceThere were rat droppings all over our stuff
Jeremy B | Overall ExperienceRachel and the staff are outstanding. Very helpful and polite.
Charles D | First ImpressionsThe Staff was friendly and easy to work with. I will be recommending them to everyone.
RICHARD D | Overall ExperiencePleasant Experience.
Bryana N | Overall ExperienceI just want to say that Rachel and her employees at 16th Avenue in Cedar Rapids has and will always truly be an amazing staff of this facility from day one as noted in a previous comment. I will admit that she and her team worked very hard and closely with me when I fell into some financial hard times to where I pretty much was at the point of giving up on my grandparents heirlooms,pictures,estate items and things personal of past that could never be replaced. As anyone who has lost a loved one knows the struggles of grief and loss and hardships therein know how precious those last artifacts are of persons who have raised you since birth.Just as I had given up on the fact that I wouldn't be able to get my storage out It was a miracle that Rachel and Nikki and Jon and staff of 16th Avenue were able to help me and my family get out of the out of control situation and come to a solution and all was good! I will say this about the staff at this location and that is they need commended and recognized by their upper management partners and supervisors, and most importantly the members of the communities that they serve.Also for their compassion during times of hardship,the team effort, the family oriented atmosphere from the moment you walk in to the facility to when you leave the facility they are there every step of the way. It is sad to see them in our rearview but with tears of joy, and sense of happiness we will always be ever grateful and thankful for everything that the staff of this facility has so diligently presented and they will always be a part of our family!! I thank you guys dearly and there's nothing more or less that I could do to repay the hospitality that you've shown! Keep up the Great work and my referral for anyone needing services will be the 16th Avenue Cedar Rapids facility for a lifetime. GOD Bless and GOD Speed! Jordan Proctor and on Behalf of the Proctor Family.
JORDAN P | Overall ExperienceThe Gal In Charge Was Very Friendly, Courteous And Helpful.
Bryana N | First ImpressionsThank you so much!
Ingrid M | First ImpressionsRachel Ransom was wonderful to work with. She answered all my questions and was extremely helpful.
Eli L | First ImpressionsRachel, Kylie and the rest of the staff there were outstanding represtitives for your company. Each time I gad interactions with them they were professional and helpful. I can't say enough about the quality of their work ethic.
EDWARD P | Overall ExperienceLadies went out of their way to help us get moved in and provide information about the surrounding area/town. Both were really nice and a good representatives of your corporation.
EDWARD P | First ImpressionsSo they want to review. Okay review this... Had my belongings there for about 10 months. Everything I owned. Times have been difficult and I've had to land all our stuff in the storage garage. Short version is some part of the staff and/or management took the liberty to break into my storage garage, steal several thousand dollars worth of our belongings, including kids toys, and trash what they left. One manager blames another, that manager acts like he has no idea what's going on. The fact of the matter is that after my garage was ransacked and burglarized, you all then went in changed my lock and put an additional security lock that had to be clipped off. Unfortunately the police here are completely incompetent and unhelpful without making me wait indefinitely for some to maybe show up and take a report. And of course since the management was involved, as far as I'm concerned, I get no help from them either. We're just out our stuff. I would never in my life recommend anyone take their belongings here to store them if they expect it to be safe and secure, that includes safe and secure from the staff and management hands. Time suck for a lot of people right now. People who have to resort to storing their lives in order to keep afloat. And then these people come into our lives. Smgdh......
Jaeson K | Overall ExperienceThe staff- especially when I closed was AMAZING. When I closed my unit they celebrated with me that we had purchased a house, but said that they were dad we'd be leaving.
Callie W | Overall ExperienceI had my storage unit for close to 3 years. Staff was amazing and always very helpful. I would recommend this place to anyone!
Matty K | Overall ExperienceI had a great experience with U-Haul Caesar Rapids. Our units were clean when we moved in and out, my only advice should be to handle the cobwebs in the units when cleaning them for a new rental.
Andrew S | Overall ExperienceThe staff went above and beyond expectations while helping with my moving and storage needs
cory d | Overall ExperienceThe customer service was exceptional!
Cynthia P | First ImpressionsSigning up for the storage unit was VERY easy and the staff was extremely friendly. The rate was competitive and the unit was clean and fit our needs very well.
WILLIAM D | First ImpressionsThe truck had severe safety concerns but the storage unit works great
Nikole C | Online Move InRats ate my furniture and other items
Tatiana A | Overall ExperienceThe front desk person was very nice and professional.
Yvette A | First ImpressionsManager is extremely professional and pleasant.
Seth A | Overall ExperienceRachel was polite, efficient, helpful, and professional. She's running a very good business, and I would recommend this location to others!
Bill M | Overall ExperienceJon Lorasch is the best!!!! Thank you for your help, It means the world to me!!! A++++++
Mariah j | Overall ExperienceThe staff was really great and very helpful! Much appreciated!
Debra J | First ImpressionsStaff was helpful and very professional
Jim G | First ImpressionsJon and the rest of the staff are AMAZING! They have been caring and helpful since day one and I've been at this location for a couple of years now. I really appreciate everything! Gracias.
Shintika T | Overall ExperienceStaff were amazing and extremely helpful. What we thought were going to be huge obstacles, seemed extremely minor for the staff to be able to accommodate. We cannot thank them enough for making our move seemless on the U-Haul side of things.
Joe K | Overall ExperienceThis lady rocks!
penny y | First ImpressionsI happened upon this business as a matter of convenience of location. After talking with the staff, all of whom were extremely helpful in accommodating my moving and storage needs, I can honestly say that I wouldn't consider any other storage facility and I would recommend it to anyone.
cory d | First ImpressionsRachel is very organized and efficient
MARTIN L | Overall ExperienceVery nice place. Friendly staff
JOHN B | First ImpressionsI’ve been charged 3 different times for storage when the first month should be free!! Not happy
Naomi W | Online Move InThe manager of this store Rachel and her employee were great with getting me in early actually then my scheduled pickup time of the vehicle. The paperwork was minimal and the overall respect from both of them was above and beyond expected!! They which by the way both handled a very unruly customer very well and used professional judgement and made the right decisions to remain calm and maintain composure even though a aggressive tone of voice had to be used to get the point across that he was to leave the store and continued to not obey commands, so after a final郎郎 "sir please leave my store,NOW" ✔️ please ,everything went well and the gals held their ground. I'm gonna say that 1550 16th Ave Cedar Rapids storage will be my forever storage rental facility!. "Thank you to everyone at U-Haul, you made a stressful last minute move really a relief off my shoulders."
JORDAN P | First ImpressionsRachel was so helpful and fun to speak with!!
Jennifer M | Online Move InThe lady was very kind and helped me right away. I feel that my belongings will be very safe. Gracias
victoria s | First ImpressionsRachel was extremely helpful and professional!
Jolene B | Overall ExperienceRachel does a fantastic job running the place, she's very knowledgeable and very helpful! She's the only one that I have talked with when I have been there for anything she definitely knows her stuff! Great job for this location. I wouldn't go anywhere else! Gracias
angela D | Overall ExperienceThey were always helpful
lester b | Overall ExperienceRachel at 16th Ave location was so helpful and just amazing!!! Great experience! I will definitely recommend this to my friends needed storage or assisting with a move!
Nikki W | First ImpressionsUnfortunately, I have to give this bad review!!! Rachael and her staff was Awesome!!! However My Unit, was INFESTED with Mice and Mice Drippings ALL OVER MY THINGS, To the point I was scared to bring half of it with me when it was time to Move it!!! It was VERY VERY BAD. I didn't want any Mice Babies in my New Place, Nor anything that smelled like Mice Pee. It was Really Bad. I had to leave half my stuff there because it was totally destroyed. I use Uhaul for all of my moving needs and I will continue to do so but this was a Really Bad Experience when it was time to get my things out. I will be calling Corporate because I HAD some things that I really didn't want to leave but I really didn't have any other choice because of the conditions it was in. I will have to start over with some of my things but I refuse to put them in a New Home in the condition they were in. And when I called and asked, The young lady was like "Oh Yeah" "Sorry"!!! Not Acceptable!!!! Very Disappointed.
Lakiysha W | Overall ExperienceGreat service. Would recommend this company.
Lavern C | Overall ExperienceStaff was extremely helpful and professional during an extremely stressful time for my family.
leilani e | First ImpressionsThe young lady working the front desk went above and beyond, great service, help and was kind enough to remind me I pulled off without the return on my security deposit, thanks again
Markeist J | First ImpressionsExcellent service lighting ok but not great for storage
carl e | Overall ExperienceI paid back fee's in full. Then they wouldn't let me in to get my stuff. I had my key. Was told No.
Herbert T | Overall ExperienceLock broke staff member said they would take care of it as I didn't care about the two things left inside. He said they would cut the lock and dispose. I agreed. A year later I'm still trying to be charged for it. Even went and signed a paper of release months ago and still harassing me
Jeremy M | Overall ExperienceI had my stuff in storage for almost 4 years and didn't have a problem one time
Ashlyn P | Overall ExperienceTried cancelling my unit TWICE via text and they never did it. Thus, I was overcharged by 2 months. Finally had to go in physically to actually cancel.
BRIAN W | Overall ExperienceWe stored my daughter's stuff temporarily when the pandemic hit during Spring Break at Cornell College. Never dreaming of what was to come, we haven't been able to get back there from Mississippi to retrieve everything. It has been a financial burden but your staff has been kind and helpful.
Vera P | First ImpressionsAll good
arleen p | Overall ExperienceVery nice lady that works there she was great
KRISTINA F | Overall ExperienceI was over charged for my unit as time went on I was locked out of my unit all the time
Brandi B | First ImpressionsRachel was amazing. She provided excellent customer service for all of my storage needs. Thanks again.
ANGELA M | First Impressions