Customer Reviews for U-Haul Moving & Storage of Cedar Rapids

3,153 reviews

1550 16th Ave SW   Cedar Rapids, IA 52404

(319) 365-0332

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(319) 365-0332

1550 16th Ave SW
Cedar Rapids, IA 52404

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Crystal B 
Rating:
5.0

Customer did not leave a comment.

Craig F 
Rating:
5.0

I love ur customer service.

lasherryl w 
Rating:
5.0

Good experience. 3rd rental in the past month. All have been great.

MIKE V 
Rating:
4.0

Customer did not leave a comment.

Ashley L 
Rating:
1.0

Customer did not leave a comment.

parikshit m 
Rating:
4.0

Customer did not leave a comment.

Jeff N 
Rating:
4.0

Callie was tremendous. Polite, personable, efficient. The world can use more Callie’s.

Christopher M 
Rating:
4.0

It was a clean, organized and spacious location and the staff was helpful and even connected up the trailer for me. Impressive!

James M 
Rating:
5.0

Customer did not leave a comment.

Corey H 
Rating:
1.0

horrible

bryleigh h 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

Casey S 
Rating:
5.0

Customer did not leave a comment.

Jim H  |  First Impressions 
Rating:
5.0

All of my questions were answered. The manager is very helpful

Richard J 
Rating:
5.0

Very simple process!

Brooke M 
Rating:
5.0

Customer did not leave a comment.

john p 
Rating:
5.0

Customer did not leave a comment.

Anna R 
Rating:
4.0

Customer did not leave a comment.

stephan k 
Rating:
4.0

Customer did not leave a comment.

Kristine D 
Rating:
3.0

Associate was fixated on money she felt I was going to owe the facility when checking in.

AJ L 
Rating:
3.0

The assistant that checked in my equipment was purely focused on what money I may owe to the facility. I did not owe any money, and she made it sound like I was lucky.

AJ L 
Rating:
5.0

Very happy with Callie!

paul h 
Rating:
5.0

no complaints here!

JOHN T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Finnely S  |  Overall Experience 
Rating:
5.0

More Help. One person running a big Uhaul location

Jeremiah P 
Rating:
5.0

Great

muya m  |  Overall Experience 
Rating:
5.0

Great people excellent place!

Sonja B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald W 
Rating:
5.0

This was an easy drop off, We were greeted at the lot by a very helpful and friendly lady

Tammy T 
Rating:
5.0

Customer did not leave a comment.

MARK S 
Rating:
5.0

Customer did not leave a comment.

Ed M 
Rating:
5.0

Great experience!

Kevin W 
Rating:
5.0

Not a thing. Great service

david p 
Rating:
5.0

I was totally impressed with your staff at the 16th ave SW rental you are fortunate to have those two ladies Nichole, and I'm sorry I can't remember the other one's name, employed with you they were wonder to help me get all set up and answered all my questions. Sincerely Linda

Linda B 
Rating:
3.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Customer did not leave a comment.

Dale M 
Rating:
5.0

Customer did not leave a comment.

Pam F  |  First Impressions 
Rating:
5.0

Actually quite pleased with how both of my recent transactions went. No issues with reservations and very helpful staff.

MIKE V 
Rating:
5.0

Customer did not leave a comment.

Christina V 
Rating:
5.0

Customer did not leave a comment.

steve o 
Rating:
4.0

Customer did not leave a comment.

Ariel A 
Rating:
5.0

The woman who get me all set up with my boxes and van was awesome, moving is stressful but she made the experience a blast.

Eric J 
Rating:
5.0

Customer did not leave a comment.

Mervin F 
Rating:
5.0

Great service. Nice people to work with. Very professional. Highly recommend!!

JAMES K 
Rating:
5.0

Customer did not leave a comment.

Linda M 
Rating:
5.0

I will definitely rent from them again 💪🏾💙

ALFRED B  |  First Impressions 
Rating:
5.0

Very smooth logistical operation. Delivered on the promise.

Austin S 
Rating:
5.0

Customer did not leave a comment.

bobby e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA W 
Rating:
5.0

Customer did not leave a comment.

Spencer D 
Rating:
5.0

Customer did not leave a comment.

jodey b 
Rating:
5.0

Nice people

kevin j 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
5.0

Very professional service

Jack C 
Rating:
5.0

Customer did not leave a comment.

ELAINE K 
Rating:
5.0

Kiley was fantastic, fast and answered all my questions. The office was so clean. I will definitely be back and recommend this location for future needs.

David S 
Rating:
5.0

Excellent customer service and friendly smiles from all. Thx again 😊

Chad B 
Rating:
5.0

Customer did not leave a comment.

Ann M 
Rating:
5.0

Very friendly and helpful

Justin H 
Rating:
5.0

This was a very smooth UHaul experience--pick up was fast and easy, the equipment was all "as promised," and check in went quickly, too. The price was right, as well.

Derek B 
Rating:
1.0

Kiley S checked me in at Cedar Rapids told me that i had full tank couple days before that they gave me the same truck so i can get my stuff out of my storage there and i looked i had 1/4 i said to her no i dont told me to take picture so i did and the milage when i dropped it off in Des Moines they told me that i went 380 miles from Cedar Rapids,Ia to Des Moines,Ia said thats about 110 miles she gave me about 10 miles extra.so des moines people called cedar rapids and said that the milage that she wrote down was wrong i have proof took picture before i left their parking lot so they didnt charge me extra also it took awhile before i could leave

Joyce A 
Rating:
5.0

Customer did not leave a comment.

Luis T 
Rating:
2.0

I did mobile pickup and then I got there my key was not in the little cubby. I then go inside where I have wait forever because there was a line. Which I wanted to avoid hence why I chose mobile. They were unorganized and didn’t know where my truck was.

SAMANTHA D 
Rating:
5.0

Rachel was the best manager ever!

ryan b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNETTE T 
Rating:
5.0

Customer did not leave a comment.

Anthony B 
Rating:
5.0

Customer did not leave a comment.

Samantha W  |  Overall Experience 
Rating:
5.0

Staff was so friendly and extremely helpful! Very accommodating and made sure that I was getting the exact equipment that I needed.

Chris S 
Rating:
5.0

Customer did not leave a comment.

ieisha h  |  Overall Experience 
Rating:
5.0

The two ladies were quick, efficient and very friendly. They even educated me on the proper way to connect the chains from the trailer since the guys at the pickup point clearly didn't know what they were doing.

Terrence W 
Rating:
5.0

Fix the brakes. They were badly worn.

Denny E 
Rating:
5.0

Went above and beyond to work with me would recommend them to anybody

SIMONE M  |  Overall Experience 
Rating:
5.0

The 16th Avenue SW, CR, IA location is Highly Recommended and Appreciated for its Excellent Staff, Great Service and Remarkable Leadership.

verentte c 
Rating:
5.0

Staff is great!

DINA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca M 
Rating:
5.0

Love the girls who work here and all their help! Thanks for making this stressful time easy.

Myriah T  |  Overall Experience 
Rating:
5.0

The women on the phone calls were very helpful helping us to extend the length of time we were needing the truck.

Michele M 
Rating:
5.0

Rachel and her crew were amazing and friendly! Most definitely would recommend Rachel to anyone! She has become an amazing friend for life for sure!!

Jennifer M  |  Overall Experience 
Rating:
2.0

There were rat droppings all over our stuff

Jeremy B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MAZAMA A 
Rating:
5.0

Great attendant. She took care of getting me checked in so quickly. Very nice.

William C 
Rating:
5.0

Customer did not leave a comment.

Wendy M 
Rating:
3.0

Customer did not leave a comment.

Thomas R 
Rating:
5.0

A+++ Rachael was amazing!!

CHRISTOPHER P 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

Customer did not leave a comment.

Bobbie H 
Rating:
5.0

Customer did not leave a comment.

Charles D 
Rating:
5.0

Rachel and the staff are outstanding. Very helpful and polite.

Charles D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORY S 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Actually was really impressed on the whole experience super easy hassle free i would definitely use this uhaul again as well as recommend to anyone in need

Allyn K 
Rating:
5.0

The Staff was friendly and easy to work with. I will be recommending them to everyone.

RICHARD D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAREA S  |  Overall Experience 
Rating:
5.0

Super easy to reserve and very reasonable priced. Was in and out within 5 minutes. Great customer service!

Jesse J 
Rating:
5.0

Both Callie and General Manager, Rachel, were super helpful and patient with me when I accidentally showed up with the wrong-sized ball on my trailer hitch. Other than this one hiccup, the whole experience was great and I will continue using U-Haul and their many services. Thank you! V/r, David R. Hayes

David H 
Rating:
5.0

Rachel and Callie were the best and were so helpful to me!!! Thank you :)

Myriah T 
Rating:
5.0

Rachel was AMAZING! Went above and beyond to help us! Will definitely go to her again!

Shelby D 
Rating:
5.0

Customer did not leave a comment.

Breanna H 
Rating:
5.0

Made moving so much easier, no hassles and great customer service experience

Annette F 
Rating:
5.0

Pleasant Experience.

Bryana N  |  Overall Experience 
Rating:
4.0

Very Satisfied With Manager! No Complaints.

Bryana N 
Rating:
5.0

Customer did not leave a comment.

Bonfils K 
Rating:
5.0

I just want to say that Rachel and her employees at 16th Avenue in Cedar Rapids has and will always truly be an amazing staff of this facility from day one as noted in a previous comment. I will admit that she and her team worked very hard and closely with me when I fell into some financial hard times to where I pretty much was at the point of giving up on my grandparents heirlooms,pictures,estate items and things personal of past that could never be replaced. As anyone who has lost a loved one knows the struggles of grief and loss and hardships therein know how precious those last artifacts are of persons who have raised you since birth.Just as I had given up on the fact that I wouldn't be able to get my storage out It was a miracle that Rachel and Nikki and Jon and staff of 16th Avenue were able to help me and my family get out of the out of control situation and come to a solution and all was good! I will say this about the staff at this location and that is they need commended and recognized by their upper management partners and supervisors, and most importantly the members of the communities that they serve.Also for their compassion during times of hardship,the team effort, the family oriented atmosphere from the moment you walk in to the facility to when you leave the facility they are there every step of the way. It is sad to see them in our rearview but with tears of joy, and sense of happiness we will always be ever grateful and thankful for everything that the staff of this facility has so diligently presented and they will always be a part of our family!! I thank you guys dearly and there's nothing more or less that I could do to repay the hospitality that you've shown! Keep up the Great work and my referral for anyone needing services will be the 16th Avenue Cedar Rapids facility for a lifetime. GOD Bless and GOD Speed! Jordan Proctor and on Behalf of the Proctor Family.

JORDAN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi K 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Bruce V 
Rating:
5.0

Customer did not leave a comment.

AMANDA J 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

The Gal In Charge Was Very Friendly, Courteous And Helpful.

Bryana N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryce J 
Rating:
5.0

Customer did not leave a comment.

ashlee c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy W 
Rating:
5.0

Customer did not leave a comment.

Brandon A 
Rating:
5.0

Customer did not leave a comment.

Roger K 
Rating:
5.0

Customer did not leave a comment.

Kathy D 
Rating:
5.0

I always go to this location because they have the best service, the best prices and most availability.

Lynette M 
Rating:
5.0

They are the best! I love working with them!

Cynthia P 
Rating:
5.0

Customer did not leave a comment.

Talyn M 
Rating:
5.0

Saleswoman was great! She was very helpful and had our truck ready quickly.

Carmen S 
Rating:
4.0

Customer did not leave a comment.

Jerry F 
Rating:
4.0

Customer did not leave a comment.

Richard R 
Rating:
4.0

Customer did not leave a comment.

William F 
Rating:
5.0

Thank you so much!

Ingrid M  |  First Impressions 
Rating:
5.0

Rachel Ransom was wonderful to work with. She answered all my questions and was extremely helpful.

Eli L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camelia G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DINA G  |  First Impressions 
Rating:
5.0

Rachel, Kylie and the rest of the staff there were outstanding represtitives for your company. Each time I gad interactions with them they were professional and helpful. I can't say enough about the quality of their work ethic.

EDWARD P  |  Overall Experience 
Rating:
5.0

Ladies went out of their way to help us get moved in and provide information about the surrounding area/town. Both were really nice and a good representatives of your corporation.

EDWARD P  |  First Impressions 
Rating:
1.0

So they want to review. Okay review this... Had my belongings there for about 10 months. Everything I owned. Times have been difficult and I've had to land all our stuff in the storage garage. Short version is some part of the staff and/or management took the liberty to break into my storage garage, steal several thousand dollars worth of our belongings, including kids toys, and trash what they left. One manager blames another, that manager acts like he has no idea what's going on. The fact of the matter is that after my garage was ransacked and burglarized, you all then went in changed my lock and put an additional security lock that had to be clipped off. Unfortunately the police here are completely incompetent and unhelpful without making me wait indefinitely for some to maybe show up and take a report. And of course since the management was involved, as far as I'm concerned, I get no help from them either. We're just out our stuff. I would never in my life recommend anyone take their belongings here to store them if they expect it to be safe and secure, that includes safe and secure from the staff and management hands. Time suck for a lot of people right now. People who have to resort to storing their lives in order to keep afloat. And then these people come into our lives. Smgdh......

Jaeson K  |  Overall Experience 
Rating:
5.0

The staff- especially when I closed was AMAZING. When I closed my unit they celebrated with me that we had purchased a house, but said that they were dad we’d be leaving.

Callie W  |  Overall Experience 
Rating:
5.0

I had my storage unit for close to 3 years. Staff was amazing and always very helpful. I would recommend this place to anyone!

Matty K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina M  |  Online Move In 
Rating:
5.0

I had a great experience with U-Haul Caesar Rapids. Our units were clean when we moved in and out, my only advice should be to handle the cobwebs in the units when cleaning them for a new rental.

Andrew S  |  Overall Experience 
Rating:
5.0

The staff went above and beyond expectations while helping with my moving and storage needs

cory d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shasta b  |  Overall Experience 
Rating:
5.0

The customer service was exceptional!

Cynthia P  |  First Impressions 
Rating:
5.0

Signing up for the storage unit was VERY easy and the staff was extremely friendly. The rate was competitive and the unit was clean and fit our needs very well.

WILLIAM D  |  First Impressions 
Rating:
3.0

The truck had severe safety concerns but the storage unit works great

Nikole C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

brad r  |  First Impressions 
Rating:
1.0

Rats ate my furniture and other items

Tatiana A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zachary b  |  Overall Experience 
Rating:
5.0

The front desk person was very nice and professional.

Yvette A  |  First Impressions 
Rating:
5.0

Manager is extremely professional and pleasant.

Seth A  |  Overall Experience 
Rating:
5.0

Rachel was polite, efficient, helpful, and professional. She's running a very good business, and I would recommend this location to others!

Bill M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiago a  |  Overall Experience 
Rating:
5.0

Jon Lorasch is the best!!!! Thank you for your help, It means the world to me!!! A++++++

Mariah j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cassie D  |  Overall Experience 
Rating:
4.0

The staff was really great and very helpful! Much appreciated!

Debra J  |  First Impressions 
Rating:
5.0

Staff was helpful and very professional

Jim G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Megan W  |  First Impressions 
Rating:
5.0

Jon and the rest of the staff are AMAZING! They have been caring and helpful since day one and I've been at this location for a couple of years now. I really appreciate everything! Thank you.

Shintika T  |  Overall Experience 
Rating:
5.0

Staff were amazing and extremely helpful. What we thought were going to be huge obstacles, seemed extremely minor for the staff to be able to accommodate. We cannot thank them enough for making our move seemless on the U-Haul side of things.

Joe K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teri A  |  First Impressions 
Rating:
5.0

This lady rocks!

penny y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff N  |  Overall Experience 
Rating:
5.0

I happened upon this business as a matter of convenience of location. After talking with the staff, all of whom were extremely helpful in accommodating my moving and storage needs, I can honestly say that I wouldn't consider any other storage facility and I would recommend it to anyone.

cory d  |  First Impressions 
Rating:
5.0

Rachel is very organized and efficient

MARTIN L  |  Overall Experience 
Rating:
5.0

Very nice place. Friendly staff

JOHN B  |  First Impressions 
Rating:
1.0

I’ve been charged 3 different times for storage when the first month should be free!! Not happy

Naomi W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrew J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra M  |  Overall Experience 
Rating:
5.0

The manager of this store Rachel and her employee were great with getting me in early actually then my scheduled pickup time of the vehicle. The paperwork was minimal and the overall respect from both of them was above and beyond expected!! They which by the way both handled a very unruly customer very well and used professional judgement and made the right decisions to remain calm and maintain composure even though a aggressive tone of voice had to be used to get the point across that he was to leave the store and continued to not obey commands, so after a final🤬🤬 "sir please leave my store,NOW" ✔️ please ,everything went well and the gals held their ground. I'm gonna say that 1550 16th Ave Cedar Rapids storage will be my forever storage rental facility!. "Thank you to everyone at U-Haul, you made a stressful last minute move really a relief off my shoulders."

JORDAN P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony m  |  Overall Experience 
Rating:
5.0

Rachel was so helpful and fun to speak with!!

Jennifer M  |  Online Move In 
Rating:
5.0

The lady was very kind and helped me right away. I feel that my belongings will be very safe. Thank you

victoria s  |  First Impressions 
Rating:
5.0

Rachel was extremely helpful and professional!

Jolene B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE D  |  Overall Experience 
Rating:
5.0

Rachel does a fantastic job running the place, she's very knowledgeable and very helpful! She's the only one that I have talked with when I have been there for anything she definitely knows her stuff! Great job for this location. I wouldn't go anywhere else! Thank you

angela D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mandy F  |  First Impressions 
Rating:
5.0

They were always helpful

lester b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard D  |  First Impressions 
Rating:
5.0

Rachel at 16th Ave location was so helpful and just amazing!!! Great experience! I will definitely recommend this to my friends needed storage or assisting with a move!

Nikki W  |  First Impressions 
Rating:
1.0

Unfortunately, I have to give this bad review!!! Rachael and her staff was Awesome!!! However My Unit, was INFESTED with Mice and Mice Drippings ALL OVER MY THINGS, To the point I was scared to bring half of it with me when it was time to Move it!!! It was VERY VERY BAD. I didn’t want any Mice Babies in my New Place, Nor anything that smelled like Mice Pee. It was Really Bad. I had to leave half my stuff there because it was totally destroyed. I use Uhaul for all of my moving needs and I will continue to do so but this was a Really Bad Experience when it was time to get my things out. I will be calling Corporate because I HAD some things that I really didn’t want to leave but I really didn’t have any other choice because of the conditions it was in. I will have to start over with some of my things but I refuse to put them in a New Home in the condition they were in. And when I called and asked, The young lady was like “Oh Yeah” “Sorry”!!! Not Acceptable!!!! Very Disappointed.

Lakiysha W  |  Overall Experience 
Rating:
5.0

Great service. Would recommend this company.

Lavern C  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and professional during an extremely stressful time for my family.

leilani e  |  First Impressions 
Rating:
5.0

The young lady working the front desk went above and beyond, great service, help and was kind enough to remind me I pulled off without the return on my security deposit, thanks again

Markeist J  |  First Impressions 
Rating:
5.0

Excellent service lighting ok but not great for storage

carl e  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cindy G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew K  |  First Impressions 
Rating:
1.0

I paid back fee’s in full. Then they wouldn’t let me in to get my stuff. I had my key. Was told No.

Herbert T  |  Overall Experience 
Rating:
2.0

Lock broke staff member said they would take care of it as I didn’t care about the two things left inside. He said they would cut the lock and dispose. I agreed. A year later I’m still trying to be charged for it. Even went and signed a paper of release months ago and still harassing me

Jeremy M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew M  |  Online Move In 
Rating:
5.0

I had my stuff in storage for almost 4 years and didn't have a problem one time

Ashlyn P  |  Overall Experience 
Rating:
1.0

Tried cancelling my unit TWICE via text and they never did it. Thus, I was overcharged by 2 months. Finally had to go in physically to actually cancel.

BRIAN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian W  |  Overall Experience 
Rating:
5.0

We stored my daughter’s stuff temporarily when the pandemic hit during Spring Break at Cornell College. Never dreaming of what was to come, we haven’t been able to get back there from Mississippi to retrieve everything. It has been a financial burden but your staff has been kind and helpful.

Vera P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariah j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bryan k  |  First Impressions 
Rating:
5.0

All good

arleen p  |  Overall Experience 
Rating:
5.0

Very nice lady that works there she was great

KRISTINA F  |  Overall Experience 
Rating:
2.0

I was over charged for my unit as time went on I was locked out of my unit all the time

Brandi B  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dennis H  |  Overall Experience 
Rating:
5.0

Rachel was amazing. She provided excellent customer service for all of my storage needs. Thanks again.

ANGELA M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

scott m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M  |  First Impressions 
Rating:
5.0

Rachel is amazing!! She was so helpful and she knew what she was doing. She has great customer service and is friendly and knowledgeable. Would definitely recommend and if needed will most definitely rent from Rachel at U-Haul and storage on 16th Ave SW in Cedar Rapids Iowa.

angela D  |  First Impressions 
Rating:
5.0

Rachel and Monica were super nice and able to help me change the size of my storage unit the same day. They were really friendly and helpful.

Christine D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

arleen p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiara H  |  Online Move In 
Rating:
5.0

Staff was super helpful and friendly and everything went smoothly and efficiently. Rachel was amazing!

JORDAN S  |  Overall Experience 
Rating:
5.0

This was my first time utilizing a storage locker and couldn't have been more impressed. Staff were friendly and helpful, lockers were very spacious and well kept, facility's were clean and thr entire area seemed very secure. I would absolutely use them again!

Antonie S  |  Overall Experience 
Rating:
5.0

Call attendants were very helpful and courteous and all around awesome

Elizabeth P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin D  |  First Impressions 
Rating: