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Rochelle N.Customer Reviews for U-Haul Moving & Storage of Cedar Rapids
Testimonials From Recent Customers
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I wish someone had said something about the after hours charge. It's absolutely ridiculous that I brought up the hours I needed the truck and the staff didn't say a damn thing, yet I'm being charged. That feels wrong.
Jonathan A.I really didn't have to wait long for the in-service to pick up the vehicle. All questions were answered and had such friendly service.
Sarah S.The location was fine but the five calls prior through your customer service team was the worst customer service experience I've encountered in my lifetime. Just one person after the next laying out things that the next person couldn't deliver upon. I completely wasted time on the pick-up day that made a long, stressful day even longer. Horrific processes and even worse execution.
Brian S.This was an amazing experience! So friendly and the equipment was perfect for my needs!
Kelly H.Great service, nice trucks. Keep doing what you are doing.
Maddy A.The manager of this store Rachel and her employee were great with getting me in early actually then my scheduled pickup time of the vehicle. The paperwork was minimal and the overall respect from both of them was above and beyond expected!! They which by the way both handled a very unruly customer very well and used professional judgement and made the right decisions to remain calm and maintain composure even though a aggressive tone of voice had to be used to get the point across that he was to leave the store and continued to not obey commands, so after a final郎郎 "sir please leave my store,NOW" ✔️ please ,everything went well and the gals held their ground. I'm gonna say that 1550 16th Ave Cedar Rapids storage will be my forever storage rental facility!. "Thank you to everyone at U-Haul, you made a stressful last minute move really a relief off my shoulders."
JORDAN P. | First ImpressionsVery nice and friendly. Went out of her way to satisfy the customer.
Jeff N.Great staff. Polite, professional, and extremely helpful/knowledgeable
Richard O.Always friendly n know answers to questions we may have. Rented at this location a few times n always get same good service.
Regina B.They went above and beyond for me Thank you so much!!!
Joshua M.Customer service was excellent and the process was fast and easy Just continue the the good work
denise coleman J.Great people to deal with. Smooth easy transaction!
Joshua C.The manager at this location is fabulous.
Lisa B.Rachel was so helpful and fun to speak with!!
Jennifer M. | Online Move InThe lady was very kind and helped me right away. I feel that my belongings will be very safe. Gracias
victoria s. | First ImpressionsRachel was extremely helpful and professional!
Jolene B. | Overall ExperienceService tire light on, if renting overnight...u haul should provide locks or at least tell us so we know to get a lock
Kaylah M.professional quick and courteous, with trailer pick-up and also drop off, A highly recommended location.
ROD D.Service trucks, tier had low error, AC don't work
Michael V.I had a new van (<800 miles) that the On-Star would not shut off on.
Josh B.Rachael was very helpful and knowledgeable. Vert pleasant to work with. This is the second time in 6 months. It's no anomaly. Thus person is good for your business.
WILLIAM B.I had to wait about 15 minutes when getting the truck. There was only one person working.
James W.Very efficient and friendly.
leon L.Rachael went above and beyond. So satisfied!! She is the best!!
Kenneth F.super easy and fast transaction. very reasonable price for the trailer rental.
Josh R.Rachel does a fantastic job running the place, she's very knowledgeable and very helpful! She's the only one that I have talked with when I have been there for anything she definitely knows her stuff! Great job for this location. I wouldn't go anywhere else! Gracias
angela D. | Overall ExperienceRachel was such a big help and very courtesy. I stopped in a couple days prior and she set up reservation. I arrived 10 minutes early and she joking said you are early and I said I know I'm excited to go and see my new granddaughter. She remembered me, and that was shocking to me.
Jeffalee T.Thank you, Rachel, for always making the Uhaul the least stressful aspect of my move. No matter where in the cedar rapids area i move to/from, i will always drive the extra mile to pick it up from your location. Thanks for all you do!
Kelsee L.Everything was great, quick and easy. Rachel does a very good job and knows her stuff.
Angela D.My experience was great Rachel ransom was so nice and very professional she made me feel really comfortable and if I ever move again I would recommend this location
tiffany T.These folks do a super job, very helpful and friendly. Easy drop off.
Robert S.The girls that work here are great!
Kristina J.I was charged a 3rd day for 4 hrs
Donielle F.Staff was super helpful and friendly
LAYNE G.Rachel was very profesional and accommodating. She was very patient and friendly.
Linda A.Very helpful staff no arguments because I had a change at a couple of times. But they work things out for me and I'm very happy glad to refer them to anybody.
Peggy N.They were always helpful
lester b. | Overall ExperienceRachel is amazing at her job….she definetly deserves a raise!!!
Judy M.Fantastic
Lance C.Nothing, it's all 👍
bennie G.Both ladies that assisted me were ROCKSTARS!!!! Very friendly, handled the trailer like a BOSS! This has always been my go to uhaul. Thank you!!
ANN MARIE A.Drop off store was incredible.
MICHAEL W.Well I rented a pickup truck this weekend and there was two of them there that I saw I don't know if there was more or not. The girl behind the counter was okay but I called to tell her about a cigarette butt that was sitting on top of the council from a smoked cigarette a water bottle and garbage on the floor I assume all that was from the last person I don't know but anyway how would you rent somebody something like that when I called to tell her about it she just said okay she noted it. I went from having a super good experience the week before with a rental to getting something that is all nasty and they knew it and still rented it. The truck was nice only 6,000 something miles ran real good everything about it was convenient it was just a dump inside.
James C.The owner of U-Haul Moving & Storage of Cedar Rapids is fantastic. The location is clean and friendly. The equipment was well maintained and clean. The entire process was simple and although moving is stressful renting a van here was not.
Christopher S.Rachel was very polite and i will use again.
James C.Rachel is an amazing buisness woman-very professional and a very hard worker!!! Uhaul is lucky to have her as a store manager!!! She needs a raise!!
Judy M.i rented a motorcycle trailer, it was filled with snow. just ran it over to the carwash and sprayed it down, which was no big deal. But maybe throw a tarp over them if there's inclement weather in the forecast.
Zachary W.Second time I have been there and they were not open on time again
JORY S.Rachel at 16th Ave location was so helpful and just amazing!!! Great experience! I will definitely recommend this to my friends needed storage or assisting with a move!
Nikki W. | First ImpressionsIt was super easy to reserve exactly what I needed. The cost is very reasonable. I also received emails about other things I might need for the move. Uhaul provides a one stop shopping experience.
Cherri L.Rachel is awesome!!! 16th Ave location!
Ann Z.Unfortunately, I have to give this bad review!!! Rachael and her staff was Awesome!!! However My Unit, was INFESTED with Mice and Mice Drippings ALL OVER MY THINGS, To the point I was scared to bring half of it with me when it was time to Move it!!! It was VERY VERY BAD. I didn't want any Mice Babies in my New Place, Nor anything that smelled like Mice Pee. It was Really Bad. I had to leave half my stuff there because it was totally destroyed. I use Uhaul for all of my moving needs and I will continue to do so but this was a Really Bad Experience when it was time to get my things out. I will be calling Corporate because I HAD some things that I really didn't want to leave but I really didn't have any other choice because of the conditions it was in. I will have to start over with some of my things but I refuse to put them in a New Home in the condition they were in. And when I called and asked, The young lady was like "Oh Yeah" "Sorry"!!! Not Acceptable!!!! Very Disappointed.
Lakiysha W. | Overall ExperienceI am a single mother of three with no family here! My son lost my uhaul key and these ladies worked with me. We eventually found the key and then they helped me get a storage unit all within a single mothers price range! They are great at the 16th ave location!!!
Marie J.The personel at this site was great. She was very helpful and curtious. . All thumbs up!!!
Daryl R.Racheal was very kind and helpful, it's rare to be treated like a customer these days. I left happy.
Russ H.Friendly staff. Fast service
Mitchell F.I believe her name was Rachel, she was great Very friendly and helpful.
Arlene S.Manager Rachel is the best manager any location could have.
Charles D.Great service. Would recommend this company.
Lavern C. | Overall ExperienceStaff was extremely helpful and professional during an extremely stressful time for my family.
Anthony B. | First ImpressionsSweep out the trailer. There was dust and plastic pieces in the trailer.
BENJAMIN B.Nothing. Rachel Rawsom is the best manager a location could have. Customer oriented. Knowledgeable. Great staff.
Charles D.Truck was not cleaned out. $90 surcharge for 90 miles with unlimited miles. Total ripoff.
Timothy B.The young lady working the front desk went above and beyond, great service, help and was kind enough to remind me I pulled off without the return on my security deposit, thanks again
Markeist J. | First ImpressionsRachel the manager was FANTASTIC!
Diann D.Keep Rachel. She's Wonder Woman in disguise. So helpfull & quick!
KATHY T.Excellent service lighting ok but not great for storage
carl e. | Overall Experiencestaff was super nice and helpful. thank you
Chet G.Customer service was wonderful and kind and I was in and out less than 10 minutes
Kevin H.Cab and trailer of truck were muddy. This did not interfere with my move and staff said I wouldn't be charged for it. Check in and out was quick/easy. Friendly staff.
willow N.Everything was awesome. Very friendly and helpful.
EDWARD M.I paid back fee's in full. Then they wouldn't let me in to get my stuff. I had my key. Was told No.
Herbert T. | Overall ExperienceLock broke staff member said they would take care of it as I didn't care about the two things left inside. He said they would cut the lock and dispose. I agreed. A year later I'm still trying to be charged for it. Even went and signed a paper of release months ago and still harassing me
Jeremy M. | Overall ExperienceI had my stuff in storage for almost 4 years and didn't have a problem one time
Ashlyn P. | Overall ExperienceTried cancelling my unit TWICE via text and they never did it. Thus, I was overcharged by 2 months. Finally had to go in physically to actually cancel.
BRIAN W. | Overall ExperienceWe stored my daughter's stuff temporarily when the pandemic hit during Spring Break at Cornell College. Never dreaming of what was to come, we haven't been able to get back there from Mississippi to retrieve everything. It has been a financial burden but your staff has been kind and helpful.
Vera P. | First ImpressionsAll good
arleen p. | Overall ExperienceVery nice lady that works there she was great
KRISTINA F. | Overall ExperienceI was over charged for my unit as time went on I was locked out of my unit all the time
Brandi B. | First ImpressionsRachel was amazing. She provided excellent customer service for all of my storage needs. Thanks again.
ANGELA M. | First ImpressionsRachel is amazing!! She was so helpful and she knew what she was doing. She has great customer service and is friendly and knowledgeable. Would definitely recommend and if needed will most definitely rent from Rachel at U-Haul and storage on 16th Ave SW in Cedar Rapids Iowa.
angela D. | First ImpressionsRachel and Monica were super nice and able to help me change the size of my storage unit the same day. They were really friendly and helpful.
Christine D. | First ImpressionsStaff was super helpful and friendly and everything went smoothly and efficiently. Rachel was amazing!
JORDAN S. | Overall ExperienceThis was my first time utilizing a storage locker and couldn't have been more impressed. Staff were friendly and helpful, lockers were very spacious and well kept, facility's were clean and thr entire area seemed very secure. I would absolutely use them again!
Antonie S. | Overall ExperienceCall attendants were very helpful and courteous and all around awesome
Elizabeth P. | First ImpressionsWe had a small Mishap But Rachel is a very nice lady who worked out everything and was so professional and Made sure my needs were met in a timely manner!
Lakiysha W. | First ImpressionsMy stuff was damaged during the derecho not looking to blame uhaul but asked if there insurance covered any of it they said no ok asked if they could let me use a dumpster they said yes if you want to rent one very disappointed been there sence before it became uhaul so very disappointed !! Will not use your service for anything and will recommend the same to anyone I know.
Leslie S. | Overall ExperienceSam was awesome and very helpful!
JORDAN S. | First ImpressionsLowering your rates would of kept us as a customer long term, however, found alternate cheaper storage elsewhere.
ASHLEY P. | Overall ExperienceManagement now is great. Past, well I can't use those words on here. People deal with things everyday of their lives & past management didn't give a rat's @$$!
MARLA G. | Overall ExperiencePhenomenal Staff and Store! Would highly recommend using for Storage!
Craig A. | First ImpressionsThis place is very clean was nice to have my stuff there and is easy to get in and out
Everina N. | Overall ExperienceWas told all we needed was money and ID, but got there and also needed phone, proof of homeowners insurance, extra money if 24 hr access. Bc we used another # to confirm account via text, they had to sign papers for storage unit. And They had wrong last name on form.
diane n. | First ImpressionsHandy and convenient.
Janet D. | Overall ExperienceI have lived in AZ for 13 years the last time I was in Iowa was in 2011. Yet my kind act of helping my BIL pay for his storage unit is now going to hurt my credit. They are coming after me for a $1600 bill yet do not have a contract. I will be contacting the BBB and the credit burrows. It's sad that they know the manager before was cutting corners yet when I provided this information to them they did nothing to correct it.
Bridget G. | Overall ExperienceAs a single disabled person ,they suggested i find someone to help me get through entrance of building as wheels on cart got stuck so i was not able to move in as planned. Guess I'll have to figure out how to meet someone that i could trust and would be willing to work for me.
Molly J. | First ImpressionsSmall facility, but had everything needed. Staff was friendly and helpful.
Lisa F. | First ImpressionsNo problems, convenient, would rent again
beatriz l. | Overall ExperienceThe manager was very friendly and I was going through some bad stuff and he understood and he helped me with my problem he was very friendly and very nice and very accommodating I gave him an a+
Kelly H. | Overall ExperienceThe staff were extremely friendly and professional. Very helpful!!!
Mary R. | Overall ExperienceAbsolutely love this place and it's workers, and the owners. Best people hands down... I don't think I'll ever go anywhere else for any storage or uhaul, ever. Cause if they don't have what I need,then I don't need it.
Elizabeth I. | First ImpressionsHad been at this facility since before uhaul acquired it. I had one of the bigger unit's (20×20) and over the past two years my rate was continuously raised until I couldn't justify keeping it. Great staff and I liked the facility.
MIKE B. | Overall ExperienceEverything was great except the amount of mice I found in my unit when I moved out. I was disappointed in that. Forced me to clean everything out to make sure I didn't have any in my storage containers
Douglas K. | Overall ExperienceI find your staff the most friendly, cooperative, and helpful than many of the businesses that I deal with...And you are consistently that way in person or on the telephone... You are an 11 on a scale of 10... Judith Telenson
Judith T. | First ImpressionsThe clerk was so kind, and helpful!
Stacie W. | First ImpressionsThe unit I reserved wasn't immediately available as the previous tenant hadn't moved out. The staff quickly found another recently vacated unit, ran down and cleaned it so I could move a load in right away.
Teresa D. | First ImpressionsGreat staff
William J. | Overall ExperienceIt was kind of a mix up at first. It was sorted out after awhile and it smoothed itself out.
tony h. | First ImpressionsThe new manager sucks I wish that place on nobody
Gary Y. | Overall ExperienceI would recommend UhaulMoving and storage to my family and friends
Cynthia W. | Overall ExperienceI never had the chance to move in I canceled be I move in.
Wilson D. | Overall ExperienceThanks to all of you for the good work and the best service
Catherine G. | First ImpressionsThe temperature controlled unit was below 40 and the gate ( not even attached) and doors were unlocked, the nasty lady behind the counter said it wasn't going to be fixed in 3-4 days? How long was I paying extra for nothing at all? This is a very poorly run facility and the manager needs to look at who is taking care of his store!!
Sam K. | Overall ExperienceThe staff was very friendly and I would refer to a friend
Kristine K. | First ImpressionsThank you for your service
Takesha R. | First Impressionsin the few months that I had my storage facility I had a 65 inch smart TV and a boxer taken out of my unit they claim to be the number one in security even stated that I shouldn't need any extra insurance when I filled out that the application to get the unit and yet had to grainy footage to even see who had taken my television on top of that I moved out in July having made my July payment they knew and didn't put anything down got a hold of me in August where I told them that I had moved out a month prior in the locket been off and proceeded to tell me things were fine that they would get it documented only to be really gotten hold of in September with the same issue when saying it for the third time I received an email stating that I was trying to shirk my bill on to someone else which is completely false just letting them know for people that did their their checks and drive-thrus of the facility should have seen that the lock was off let alone the numerous times that should have been documented now I'm to be charged a cleaning fee and I don't even know what because they don't give you any numbers figures or dates I would never recommend your facility to anyone else every time I had to go into the office to make a payment or rent a U-Haul which I also did two times it took forever ridiculous never again!
tanya m. | Overall ExperienceWe left due to the rise in cost. It simply became more affordable for a shed. One other note, the truck rental operations often impede access to the storage, Perhaps by switching the large truck and trailer parking it would keep the path open? Not a huge deal but more of a safety as truck renters often stand in the open space, which is tight unaware.
DANIEL C. | Overall ExperienceI had a fire in my building complex. Didn't know what to do about putting the things I could save away. Didn't have but 150.00 to store and to find someone to help me at that price.but the people at uhaul was truely a blessing because they gave me 1 month ftee. That gave me hope.thank you sooo much
debra b. | First ImpressionsDoorway to inside units very small. Hard to get sofa through.
Chris W. | Online Move InI was told l would receive 1 free month of rental because I booked a 1 way truck. Was charged full price, and called to rectify twice and was told management would take care of my issue.
Jeff P. | Overall ExperienceThe best experience I've had with Uhaul.
megan R. | Overall ExperienceYes left storage clean no damage And rental a truck will be back soon. Thank you brain kind caring guy.
les m. | Overall ExperienceI liked it because i ran into a little mix up with the lady on the phone when i got my e-mail there was mistakes but when i went it the next morning they fixed issue with no problem.
Brittany L. | First ImpressionsJustin was very efficient and knowledgeable
mary s. | First ImpressionsThis location has a mice infestation problem. I've contacted Jessica a many of times about this situation. All she says was she can't no nothing about it but supply mice traps, like really???
shashona w. | Overall ExperienceCedar Rapids U haul was a great experience. The person in charge was extremely welcoming. Also there was one in Olathe, Ks also extremely welcoming.
linda t. | First ImpressionsJustin is the man!
Corinthia F. | First Impressions