Customer Reviews for U-Haul Moving & Storage of Cathedral City

9,215 comentarios

68075 Ramon Rd   Cathedral City, CA 92234
(E OF GENE AUTRY TRL)

(760) 324-4518

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(760) 324-4518

68075 Ramon Rd
Cathedral City, CA 92234
(E OF GENE AUTRY TRL)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything went smoothly and all staff were excellent

James M. 
Clasificación:
5.0

Nada

Ray B. 
Clasificación:
4.0

I was disappointed that there was no customer parking at that location. I was forced to park my brand new Tesla on the street in a high traffic. urban area.

Sid S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

The cab was very smokey and should have been cleaned if possible.

Robert B. 
Clasificación:
5.0

Truck tuned up well even with 112,000 miles. Staff considerate and helpful. Thanks.

Catherine C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ray S.  |  Overall Experience 
Clasificación:
5.0

The truck that I rented was very smelly and had something all over the floor of truck. Which got on my bed and other things. I want to thank U Haul employees and their boss for helping with the problem. I will be moving again as soon as I find a place to live and I will for sure use your U Haul again. Every one was very helpful and polite. Can not thank you enough. Joyce Simonette

kathleen S. 
Clasificación:
5.0

Great customer service. The gentleman that completed the turn-in process was extremely knowledgeable, efficient and more importantly, professional. Will absolutely rent from this place again.

Jim E. 
Clasificación:
1.0

I rented a pickup truck . I attempted to rent from the nearest location available. i went ahead and reserved a truck at a location close to me, when I arrived the employee stated that my truck rental was no longer there, and that it had been transferred to another location 5 miles away. This was disappointing as U-Haul didnt bother to let me know of this change. Not through email nor a phone call. So this meant that i now had to add another 5 miles onto my trip, this was very inconvenient.

Luke P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Viviana G. 
Clasificación:
5.0

Very Good service. I Have used this location multiple times and never had any issues.

Craig D. 
Clasificación:
5.0

AWESOME

DOUGLAS C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime H. 
Clasificación:
5.0

Fast and prompt return.

Edward B. 
Clasificación:
5.0

Spencer, let me tell you about Spencer. Spencer has the center more lit than getting dubs on call of duty warzone!! Add me on Xbox Spencer!!

Gerardo S. 
Clasificación:
3.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

Locations were fine. I drive from an Arizona desert to a California desert in August. The AC unit on the truck stopped blowing on and off the entire trip. Very hot and miserable. But the locations and cleanliness of the truck was good.

Katherine U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis H. 
Clasificación:
5.0

The only complaint I have is that U Haul in general has a horrible answering service (800#). Its the only number listed and trying to get a hold of anyone was nearly impossible. But the location office itself was Excellent. All the associates I came into contact with were very friendly, courteous and professional.

Sargon S.  |  First Impressions 
Clasificación:
5.0

I had a great experience picking up and dropping off the uhaul both locations had great customer service and will rent again in the future thank you so much!

Maria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar R. 
Clasificación:
3.0

The computer system was down and there was only one person at the desk, so the wait was very long

Ben E. 
Clasificación:
4.0

The employee at the sales counter did an excellent job trying to manage multiple customers all by himself. He needed help on a busy Saturday morning. Marcus did an exceptional job with the return process-very efficient and great customer service. My only complaint is the low tire sensor- I stopped to put air in the tire and it wasn't accepting any air. I retuned the van early as I didn't feel safe on the highway. This should have been addressed before the rental.

Blade B. 
Clasificación:
1.0

The truck was filthy, I had to get my own hand truck from some storage area after the associate first indicated that I didn't have one on my reservation. Turns out the one he had me get and load myself was the incorrect hand truck and I had to buy one at Home Depot. The truck was so dirty inside and out, I sent photos via the link. Also the truck was in bad shape, it struggled at times and it took 2 full tanks of fuel to go 280 miles. This truck cost me way more than it should have. I have always rented with Penske, but I like the idea of renting via my phone. Turns out that didn't work either. This was a fail.

Ray H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daliana S. 
Clasificación:
5.0

The overall experience was excellent. However, the one suggestion would be that the windshield was quite dirty and it would have been nice if it had been washed prior to my rental. The person who helped me was very friendly and when I asked if they wash the trucks before each rental, he said that in the desert environment it gets quite dusty so it's hard to keep the windshield clean. However, there were lot's of bug splats on the windshield that weren't related to the dust. But otherwise everything was in good mechanical shape and the interior and back of the truck were clean.

Greg J. 
Clasificación:
5.0

As always I am very satisfied and I appreciate everything that everyone has done and made available to me for the time that I needed even though I didn't make a reservation they were quick to help I appreciate that

BERNADETTE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar R. 
Clasificación:
5.0

I can't think of anything

Mary Beth M. 
Clasificación:
3.0

Windows were filthy and wiper blades disintegrating and in need of replacement I couldn't see out front window very well.

Troy M. 
Clasificación:
5.0

Nada

Philip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

Good service, questions answered, staff has good attitude.

Catherine C. 
Clasificación:
4.0

Notify the customer ahead of time that the van they requested was not available and that a larger truck was being substituted. Wasted time looking for a van with the wrong numbers. Also the truck they provided had a huge crack in the windshield. Ran the risk of getting stopped and receiving a ticket.

CURT S. 
Clasificación:
3.0

The interior of the truck cab was filthy. Windshield was dirty and there was no windshield wiper fluid in the tank. The bathroom in the lobby was filthy. There was no tp and no soap to wash my hands. The guys on the staff were nice and courteous. They were clearly understaffed and were apologetic. I checked in online from the parking lot and still had to go inside and wait approx 15-20 min to find out which truck I was supposed to take.

Jen G. 
Clasificación:
4.0

Acknowledge customers when they approach the counter. One of the staff was working at the second workstation but was not assisting customers. Customers would wait at that workstation but he would not acknowledge or assist customers. I suggest he not work at the counter if not assisting customers or put up a sign saying to wait at the other workstation.

Mark G. 
Clasificación:
4.0

Lower the price

Chris C. 
Clasificación:
5.0

Best location in the valley, they're busy but work hard to get you taken care of as quickly as possible. Been renting here for literally decades. The long time ground level employees make this place what it is. Good people good service.

justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MA B G. 
Clasificación:
2.0

The office appears to be understaffed. On numerous occasions U-Haul trucks were blocking access to the unit and were not moved in a timely manner

Doug K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN P. 
Clasificación:
5.0

Use online after hours drop off, which was very easy. ¡Gracias!

Lee E. 
Clasificación:
5.0

You did what you do to meet expectations

MICHAEL D. 
Clasificación:
1.0

You could definitely do a lot better with customer service over the phone. I had 2 tires on the trailer losing air pressure. When I contacted customer service they just left me on hold more than a couple times. It inconvenienced my day very much. Could have dropped the trailer off at another u-haul dealer but would have been charged over $200 . Had to drive it all the way back and those hazardous conditions

Amos H. 
Clasificación:
2.0

The service at CC location has some attitude and was not a good experience. And the lady that came to deliver our u-boxes had already decided where to put them without hearing my views on it! And she was rude. But the overall service was ok! Bangor location was perfect and Heidi Fernald was great and very helpful.

Gaetan G. 
Clasificación:
4.0

Marcus and Christian were very helpful in attempting to resolve the status of an outstanding u-box that was late in being delivered with no update on ETA or location (though I am aware this survey relates to the rental of a cargo van). Marcus was pro-active, empathetic and very helpful at a time when the location was very very busy. Something needs to change with UBox -- apparently a third party carrier issue.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
1.0

Experienced mechanical problems with the truck that made us unable to use it for half of the time we rented it for. Customer service said they would arrange for extended time/new rental at no charge but did not follow through. We ended up spending an additional $+90 as a result. Never renting from or recommending Uhaul again.

Viva K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
3.0

I dropped my trailer off on 7/17! At 715 pm and the employee on site told me where to leave it. This site didn't check it in until almost 9am the next day costing me 55 bucks

Chad A. 
Clasificación:
5.0

Great job - clear instructions and great equipment.

Joy P. 
Clasificación:
4.0

Need more staff working front counter in the am. It took 45 minutes to check in.

Jonathan W. 
Clasificación:
1.0

Price advertised was NOY honored!!!!!

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN P. 
Clasificación:
5.0

We made an online reservation for a van between the hours of 12 noon to 5 pm. When we arrived our van was ready and Angel inside the office was great handling our business for the day. He even gave us until 7PM to return the van. We returned it at about 5:15 PM and the worker who handled our return made it simple and fast to checkout. Our entire experience with U-Haul and Angel was a great experience without any issues. I highly recommend this U-Haul location.

Cliff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad A. 
Clasificación:
5.0

I would've preferred the Indio location since l live right down the street. But I'm glad Cat City stepped up as people didn't return trailers to Indio timely. Actually days late.

ANGEL M. 
Clasificación:
5.0

I have dropped off at multiple locations over the years, and this location is the best, without doubt. Friendly, efficient, and streamlined. I was in and out in 5 minutes.

Chris T. 
Clasificación:
5.0

They were efficient and curiteous

William B. 
Clasificación:
5.0

The staff at this location are always helpful and friendly.

Lewis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jhun A. 
Clasificación:
1.0

When I rented the uhaul I was told the gas tank was half full. When I got in the tank w 2/4ths full. I got out and showed the guy that handed me the keys. He told me to take a pic showing the tank w the mileage before I left. I returned the truck with the same gas as when I picked up after going to the gas station across the street. I showed the guy the pic of when I drove off and the pic of the tank when I returned. He told me he would adjust on the bill. As I was driving away I received the receipt in my email. When I opened I noticed that he charged me $23 for gas??? Even though he verified through the pics that the tank was the same. I called into the location and the guy that answered the phone told me I should have logged into the app and posted the before and after pics w the mileage and gas tank. He then said “we can't assure that our employees work do what they say so you need to ensure you do it your self”. He said it would be a couple of days before I saw the credit post to my account. I still have not seen alit and was not sent an email saying the over charge credit is pending. Please help if you are reading this as it feels a bit like bait and switch.

Glenn F. 
Clasificación:
3.0

I rented two trucks, a 26' and a 10'. The 26' truck performed just fine. I used it for 24 hours. The return process on that one was fast and awesome. The 10' truck was easy to drive and I used it for 2 days. On Sunday, the last day, when we went to start it, the battery was dead. Nothing had been left on and it had been driven with no problem the day before. We had a friend come and give it a jump start which worked but slowed us down an hour which is critical in the desert heat. But we were done by 10 and got it back ASAP . So my comment would be to check batteries before sending them out.. Other than that we were grateful for the good experience of well performing trucks.

Joann B. 
Clasificación:
5.0

Smooth as silk and the staff was on it. What more can you ask for????

GLEN T. 
Clasificación:
5.0

I keep going to the location because the staff is friendly very welcoming the store front is clean and the staff is very knowledgeable and overall they give optimal customer service

Evelyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ross C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond C. 
Clasificación:
5.0

Quick easy return

Robert B. 
Clasificación:
5.0

Good service good peolpe

ISIDRO P. 
Clasificación:
5.0

Great experience this time. When moving anything it's already stressful and your usually pressed for time, being fast and friendly goes a long way with me. Excellent service both in and out!!

Gordon J. 
Clasificación:
1.0

I did not make this rental. Somebody at that location released the rental under my name! They tried to fix it when I went to pick up my actual rental which was just for a few hours but clearly they didn't. This place is a mess!! Waste of my time.

SAMUEL I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J. 
Clasificación:
5.0

Marcus was very helpful and professional. A Manager Candidate. Great employees are difficult to recruit and retain. All the men displayed excellent Customer Service skills.

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
4.0

This was an experience that began fantastic and slowly got worse as well as more expensive. The facility that I booked the Ubox at took down every detail INCLUDING when and where I wanted it delivered. Mysteriously, that address and the delivery I felt I paid for slipped through the cracks (?????) and I ended up with an additional $200+ in charges to get what I needed when I needed it. Disappointing.

Allen C. 
Clasificación:
5.0

The GM Spencer at this location where we dropped off and also made our reservation for us went above and beyond. Even when Arizona could not find a solution for moving my family from another state, Spencer stepped in and saved the day!!! He was easy to work with and understood all my concerns. He made renting with uhaul effortless! And I look forward to working with him in the future.

Austin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

herbert M. 
Clasificación:
3.0

The driver side windsheild wiper fell off during a rain storm. The car hauler we rented had a cracked fender, the wires were not plugged in correctly, the carabiner for the chains was not tightened and during transportation the wheel straps fell off my car.

Michelle C. 
Clasificación:
1.0

Reservation was for 6am. We ran into a “see front desk” message. We tried to call customer support twice as well as starting a virtual chat. We were hung up on after 45 minutes then an hour and virtual chat was ended with zero help. We waited 3 hours for the store to open with ZERO explanation on why we needed to see the front desk. The cashier couldn't have cared less either and had an annoyed attitude when I asked why we weren't able to complete the check in and asked for a different corporate number because we had issues with the 1800 number on the site. Considering the uhaul website mentions how the company values customer time it's crazy how much time was wasted on getting this truck. Timeliness was so vital to this day because it was a move in the desert and by the time I got to my destination it was about 115. With the planned schedule this would've been avoided. I had even called the night before to confirm reservation and asked if I needed anything further for truck share. Don't offer truck share if it doesn't work and no customer support is available.

Joy O. 
Clasificación:
5.0

Spencer, let me tell you about Spencer. Coolest dude there. Top notch guy, and he has the center more lit than a night at the club 

Gerardo S. 
Clasificación:
5.0

Right when I got to the location I was helped right away. I was assisted by the manager Spencer H. who was very polite and answered every concern that I had and went into depth on what I was purchasing and what I needed to complete my move. I would most definitely recommend this U-Haul location to anyone. Everything went smoothly from the moment I got there to the moment I left. Thank you Spencer and team for everything!

Shirley C. 
Clasificación:
2.0

I have mixed feelings about U-Haul and this location. My complaint is that my reservation indicated I would be able to pick up the van prior to the store opening, as long as I had a mobile device. When I arrived, there was no van waiting, no instructions on how to use the mobile device to check out the van, and no one to help. I had to wait over 1/2 hour for the store to open. At that point there was a line of people and had to wait another 1/2 hour until I spoke with someone. I attempted to contact U-Haul via phone, but had to wait for a callback. When they called back, I was on hold for over 5 minutes then I hung up. Customer service via Phone is terrible. On the plus side, the employees were friendly and knowledgeable. The store was well organize and there was plenty of supplies and equipment.

Gregory C. 
Clasificación:
5.0

Went smoothly. Thanks

Clinton B. 
Clasificación:
5.0

A little bit more of help at the counter

Roberto A. 
Clasificación:
2.0

So many glitches made this move difficult. The rental was easy, but the additional help moving proved very difficult and time consuming. They arrived 2 hours late. The return process - taking pictures and filling out information - was good but scary. So much could go wrong using a phone app. And my truck did not lock every door. Still, I think the service is better than it used to be and I very much appreciate U0Haul's attempt to make my experience easy to book and to close. Thanks.

Eric J. 
Clasificación:
5.0

Very helpful staff

Mary H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudy P. 
Clasificación:
5.0

Nothing, all went very well

JOHN R. 
Clasificación:
5.0

The Manager was extremely helpful, he brought our pods to the front of our unit it was so convenient to load. Our first time using u-box, I recommend this so much easier than driving yourself.

Niccola B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Thea s.  |  Overall Experience 
Clasificación:
5.0

Guy outside helping with the truck was fantastic!

Elizabeth G. 
Clasificación:
5.0

All was great. The personnel were friendly, courteous, and very helpful.

Michael L. 
Clasificación:
5.0

the staff were always courteous and helpful over the years. I was very comfortable that my stored items were looked after! My stored items are all going to my new home. Thank you all.

MARJORIE H.  |  Overall Experience 
Clasificación:
4.0

Rates kept increasing to the point of ridiculous.

William D.  |  Overall Experience 
Clasificación:
5.0

The two employees that helped me were extremely nice and the facility is well kept.

SYLVIA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pendleton J.  |  First Impressions 
Clasificación:
5.0

Some guy name Spencer took care of me. He was very cool. Knowledgeable, friendly, helpful. Great experience.

GARY C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

DANIELLE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Britian S.  |  Overall Experience 
Clasificación:
5.0

Spencer, did a great job addressing my concerns. I think Uhaul needs to focus more on securing this location much better. Spencer told me they were building the fences higher to keep people from getting. One of my locks was cut off after less than 24 hours in my unit. Spencer took great care of giving me the proper locks and making sure I had insurance on my belongings. Great job Spencer. It was greater service then what I received in Phoenix by far.

James M.  |  Overall Experience 
Clasificación:
5.0

All the staff was AMAZING. So helpful and friendly

Noemi B.  |  First Impressions 
Clasificación:
5.0

Very happy with the reasonable rate. In the storage unit area, there were many rental trailers and trucks stored in the driveways between the buildings, which made it a little tricky to maneuver through with a truck pulling a trailer.

Michela S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Niccola B.  |  First Impressions 
Clasificación:
5.0

The Phoenix staff very helpful, except one person.

James M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tayren B.  |  Overall Experience 
Clasificación:
5.0

Except for the the guys who were working Christmas Eve when I returned my trailer. I will most definitely be talking to the manager Spencer about it.

Deanna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P.  |  Overall Experience 
Clasificación:
1.0

Our storage unit got broken into and they failed to even contact us. FOR TWO MONTHS. Only reason we found out is because my husband and I went down there. Would NOT recommend.

Kayla G.  |  Overall Experience 
Clasificación:
3.0

One employee on a Friday afternoon trying to help 20+ customers. Long wait time to return gate remote. Never able to access real person at location by phone.

Ivy F.  |  Overall Experience 
Clasificación:
5.0

We moved from Washington state. Everything U-haul has been above expectations! I am so impressed,. Everything has been perfect every step of the way. We have not unloaded our U-boxes yet to see if we packed them well.

James E.  |  First Impressions 
Clasificación:
5.0

The team was Awesome from greet to finish!!!

Shane K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyn L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Earle B.  |  Overall Experience 
Clasificación:
5.0

nice good group, great experience

rems t.  |  First Impressions 
Clasificación:
5.0

Service was great

Jeffrey B.  |  First Impressions 
Clasificación:
5.0

Spencer Holt was awesome. He knows how to handle various customers professionally while leading a team. I had a very pleasant experience. Everything went as it should have.

Steven A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren H.  |  First Impressions 
Clasificación:
3.0

You need to pave all the areas as if moving carts are being used and not having ramps at the entrance to the indoor storage is just dumb. Don't put up signs bragging about the indoor temperate being controlled when on the few occasions I actually showed up it wasn't even close. There is a real issue with telephone communication at this location. I'm guessing management is either overextended or just doesn't care but many simple issues that could be solved were kicked down the line adding to really everyone's additional time wasted. Have someone that can take care of the phones and I'll bet you won't have any bad reviews or irritated customers as I've noticed on most visits there's always one or two upset folks: There's got to be someone at home that could go on payroll and quickly resolve most problems . You have sone really great workers there and you've got some lousy ones but honestly neither seen to stay. U-Haul is a smart company and kinda quietly crept up and made itself the only affordable ish option for moving and storage but I can't say I really love it like everything about it . This location is ok but it's just because it's really the only game in town. I've found better prices and better service within a half mile but I did have to wait for a space and of course they don't rent trucks , so thank you for the space it was clean and available.. I don't mean to be a jerk I'm just being blunt. You obviously have a good business, I think it could be a great one with a few improvements. It's interesting that not getting good service lingers and kinda leads a good customer away when the cost to actually take care of it was so little. You'll do well regardless I'm sure:

Jeffrey C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bill w.  |  Overall Experience 
Clasificación:
3.0

I had signed up for auto pay and then was charged a late fee. I got the fee reversed but was still very annoying that it wasn't processed properly.

Stephen A.  |  Overall Experience 
Clasificación:
5.0

Very satisfied w/all UHAUL has to offer!

Eileen C.  |  First Impressions 
Clasificación:
5.0

Gracias

JOHN A.  |  Overall Experience 
Clasificación:
3.0

No Garbage Containers Security gate often broken, so getting in was possible for anyone.

THOMAS S.  |  Overall Experience 
Clasificación:
5.0

We were so relieved to discover we got a month of free storage with our one way rental. Our home buying experience did not allow us to move directly in..in fact it took 4 additional months!! We had to pay for 3 months and were so glad our unit was air conditioned. A staff member verified all the units were secured twice daily by physical inspection. And for secure?...you had to use your gate pass to also exit every time you came. Video surveillance was also used. If we ever move again...U-Haul is our choice.

Michael F.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service the customers were very rude but the manager and staff handled everybody well and treated everybody thoroughly would definitely recommend this location

Matthew J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David m.  |  First Impressions 
Clasificación:
4.0

Phone calls are routed to 800uhaul and hold times are over an hour.

Ivy F.  |  First Impressions 
Clasificación:
5.0

Thanks for the experience!!

WALTER W.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied with everything thank you w

Joseph S.  |  First Impressions 
Clasificación:
1.0

Every time we went our it was like an obstacle course! U-haul vehicles and has block our row since day one. Have to ask an employee to move vehicles and trailer blocking both access roads to our unit, multiple times. Have to wait 15-20min. pain. Check yourself row G19. So, we had to move to another storage facility

mel h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle L.  |  Overall Experience 
Clasificación:
2.0

The entire time I was moved in, the staff could not provide me with an access code or card. They repeatedly told me the gate controls were broken and being fixed. They never were. I had to call over the intercom to be let in. One evening they left for the day with me and my vehicle in there and I had to hop the fence, leave my car, and have my wife pick me up. Would not recommend.

Robin D.  |  Overall Experience 
Clasificación:
5.0

I found all the employees were always willing to help as needed and friendly

Michael A.  |  Overall Experience 
Clasificación:
2.0

Office staff could care less about customer service. It is only because I live in L.A. during the week that I keep my belongings stored here. The vermin droppings in the storage area is disgusting.

PAUL D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARA J.  |  Overall Experience 
Clasificación:
4.0

Employees not wearing very protective masks. Just scarves over their faces. The Uhaul company need to provide masks that protect both the employee and the customer from the employee. I did not continue with my rental because of a price increase. I was told that the vehicle I rented had 1/2 tank of gas instead the vehicle had only a quarter tank. Fortunately I caught it before driving off. The truck bed was not clean.

Ronald L.  |  Overall Experience 
Clasificación:
5.0

I found it impossible to communicate with my local UHaul agent regarding my storage. Saving money this way for your company does not make friends. I waited up to an hour and never did connect with a question that could've only been answered by my local dealer.

Ronald C.  |  Overall Experience 
Clasificación:
5.0

The customer service representative on the phone booked my free month of storage while I was traveling across the country and then emailed the details. When I arrived in California everything was set up. So easy! Thank you.

CARA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful when we moved in as well as when we moved out. I was very pleased when they called me to check to see if we moved out when they found the unit empty. You guys all ROCK.

Ronald H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken H.  |  First Impressions 
Clasificación:
5.0

Great people with focus on speed and great customer service!

David B.  |  First Impressions 
Clasificación:
1.0

I rented a 20 ft truck to go 1 way to cat city & was told I got a few storage for a month. I was told it wAs 10x8x5. (It's your business & you should know that a 20 ft truck worth of stuff won't fit 1/4 of my belongings in, so what should have taken 4-5 hrs took all day (I'm disabled w a broken neck). I had to move my stuff to a different storage then bring the truck back. I would expect some kind of refund or a free truck for my reservation on the 8th as the 3 things & confirmation # were wrong. I have all my documentation copied & ready to go to the bbb if you don't come up w a solution for me b4 3/8/21 thank u Richard Nicolas. 951-295-9139

richard n.  |  Overall Experience 
Clasificación:
5.0

Spencer,Mgr, and his staff were professional, competent, pleasant. Highly recommend their services!

Mary H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

don t.  |  Overall Experience 
Clasificación:
5.0

Kyza was fantastic.

Ronald H.  |  First Impressions 
Clasificación:
5.0

I had difficulty with the hasps on the locker. Two uhaul locks were very difficult accommodate to the hasps. The employees were great and very helpful. Maybe U-Haul should look at a better engineered hasp system hardware. A new hasp designed from the ground up would not be inappropriate.

JOSEPH G.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service! Max and Bryan were very helpful and knowledgeable and very efficient. Great experience!

Melissa H.  |  First Impressions 
Clasificación:
3.0

It was hard to go to the office, it was always busy with long lines. I had to wait on many occasions to pay cash for my unit for a long period while the cashiers helped customers with rentals.

Janie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave B D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Martinell G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T.  |  First Impressions 
Clasificación:
5.0

This place is great. The staff, while busy, was extremely friendly and provided excellent service.

Jeremy S.  |  Overall Experience 
Clasificación:
3.0

front gate has been broke and off to the side for a month, lacks security

Samuel V.  |  Overall Experience 
Clasificación:
4.0

The staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Gracias

Sarah W.  |  First Impressions 
Clasificación:
5.0

In Our World Hospitality Has Come Forward. The Word Has Morphed Into Representing A Vast Majority Of How As Humans Deserve To Be Treated Especially Today. From Renting The U-Haul thru Returning. Pure Pleasure. Thank you (Davis)(Palm Springs) Your Hard Work Has Allowed My Moving As We All Know Is Stressful To Become Easy Fun And Exciting. Thank You All Your First And Last On My List.

ralph p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg A.  |  First Impressions 
Clasificación:
2.0

The facility itself was fine, and the service I received actually went above and beyond; but I cannot recommend this location. During the 5 or 6 times I visited the office, there was always at least one employee inside (usually more) with no mask. Those who did have masks often would only wear them when customers entered, or would wear them improperly (many customers followed suit). It does not take a rocket scientist to understand how masks work, but many of the employees at this location seem to either not understand or not care. I should mention that there was one female employee (blonde) that seemed to always have her mask on, and she should be duly commended. Sadly most of the other employees working inside (predominantly the young males) didn't seem to take it seriously whatsoever.

Joshua D.  |  Overall Experience 
Clasificación:
5.0

Give the worker who helped me a raise. He's great!

Jeremy S.  |  First Impressions 
Clasificación:
4.0

Thanks for your very fine help with my storage and U-Box.

Ann S.  |  Overall Experience 
Clasificación:
3.0

I was told that I was to receive a 10x15 unit and was given a reservation number. When I arrived at the location, I was told that they couldn't locate my reservation and that there were no more units available in that size. I had just driven 590 miles, had a truck full of items to be stored and I was extremely tired. This was not good news. The young man behind the counter was kind and pleasant but could only offer me a 10x10. I accepted it because I had no other options at that point and had to take a lot of items to the dump.

Sandra B.  |  First Impressions 
Clasificación:
1.0

I am extremely unhappy! I was given a trailer with retread tires and one came off during the trip, costing me $123 to buy a new one. Then when getting to my end destination, I was charged insurance on the storage unit, but never got one, even though I had one reserved! This meant that I had to book in overnight in Palm desert costing me $ 156 so that I am able to arrange a storage unit elsewhere the following day at a more expensive rate. So no, I am not happy, but this will be heard by everyone I know, and I will post this on my LinkedIn profile where I have in excess of 1,000 top CEO's and Presidents of Companies as connections. So, I will leave the ball in your court and give you until Monday afternoon to decide how you are going to compensate me for this massive inconvenience!

Anthony v.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Kendall A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer F.  |  Overall Experience 
Clasificación:
4.0

Our first contact was with a employee named Jose. He was rude and unhelpful. We asked if we could get the 1 month free storage so we could unload our truck on 6/10 and then go unload the remainder of our belongings and then turn the truck in. It was 104* that day! It was 11am and the truck was not due to turn in until that Friday 6/12. He rudely said No! and would not discuss it. As we were leaving two other employees both named Chris were amazing and helpful. They proceeded to get in contact with Whitney the asst mgr. who was amazing as well. WE were able to get into the storage unit and off load the items and then turned the truck in earlier than expected. What is a shame is the very first contact we had with anyone in Palm Springs was Jose. JERK! Thank you Whitney and both Chris's. You all were helpful and changed our day into a positive experience.

stacy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

debi s.  |  Overall Experience 
Clasificación:
5.0

Fast, professional and friendly

debi s.  |  First Impressions 
Clasificación:
5.0

Rudy and his team are the best! Very well run facility!

Bernd H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuela Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R.  |  First Impressions 
Clasificación:
5.0

This U-Haul facility is a model for a well managed and operated representative of the U-Haul business. From start to finish, my experience was exemplary in all ways...especially customer service. An area too many companies/businesses seem to have either forgotten or dismissed as a necessary/significant aspect worthy of the time it takes to show (not just say) that their customers matter and are appreciated.

Maria P.  |  Overall Experience 
Clasificación:
5.0

Excellent Staff!! Friendly!

don t.  |  First Impressions 
Clasificación:
3.0

The closure slide on the storage door was stuck and I've had to have help opening and closing it both times I visited. I hope it's fixed before I'm back again!

Richard T.  |  First Impressions 
Clasificación:
4.0

Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.

Alison E.  |  First Impressions 
Clasificación:
5.0

Staff here goes above and beyond!!! when it comes to customer service, which seems to be a lost art these days.

Maria P.  |  First Impressions 
Clasificación:
5.0

The staff and facility @ this Cathedral City, Ca location, in my opinion, is an excellent model of a well managed, well staffed and well maintained facility and how they all should look and run.

Maria P.  |  Overall Experience 
Clasificación:
5.0

We had the storage unit longer than originally intended. Raul worked with us every step of the way. Great courteous service. THANKYOU!

anne r.  |  Overall Experience 
Clasificación:
5.0

Greatttttt ;b

Jose M L.  |  Overall Experience 
Clasificación:
5.0

Very good experience. Make a long day easier, thank you Jose.

Janie R.  |  First Impressions 
Clasificación:
5.0

Your entire staff has been amazingly professional and personable. I have been ill and I've been moving without any help until yesterday and they have made This process extremely simple considering!!

ANDRES B.  |  First Impressions 
Clasificación:
4.0

The uhaul site manager was helpful (to say the least)as was the representatives I spoke to on the phone who assisted with finding an appropriate site for the unique situation my daughter and I are in.

Maria P.  |  First Impressions 
Clasificación:
5.0

Easy check in. Nice customer service. Wendy was especially helpful!!!

Miles S.  |  First Impressions 
Clasificación:
5.0

The move was great from start to finish.... everyone was very helpful...

Tony B.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Jose M L.  |  First Impressions 
Clasificación:
4.0

Tucks were parked in the storage area making it difficult to access the units

Eric H.  |  Overall Experience 
Clasificación:
4.0

Thanks for your good assistance with my move. It certainly made it easier.

Ann S.  |  First Impressions 
Clasificación:
5.0

The trucks parked throughout the storage lot can make access difficult

Rosetta b.  |  Overall Experience 
Clasificación:
5.0

Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.

Timothy A.  |  First Impressions 
Clasificación:
5.0

The gentleman that finalized my reservation was very professional and an asset to the company.

Robert H.  |  First Impressions 
Clasificación:
4.0

customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier

jerry w.  |  Overall Experience 
Clasificación:
5.0

Great service, friendly. Helpful. Efficient.

Stephanie T.  |  First Impressions 
Clasificación: